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Job Description Seeking a full-time Enterprise Applications Engineer for an on-site role. This person will be responsible for administration, monitoring and maintenance of the Accounting enterprise applications. Responsibilities: • Administer and support the Firm's Elite 3E platform, • Serves as the subject matter expert and technical resource for the Firm’s financial system both within the financial group and the IT department by providing expertise on issues of functionality, integration, performance/troubleshooting, design, deployment etc., • Administer all other systems in the Firm’s financial platform including various supporting systems in the 3E Elite application and tools including (but not limited to) Paperless Performa, IDE, Design Gallery (EDG), Workspace., • Responsible for the administration and support tasks related to the Elite 3E system. This can include but is not limited to:, • Scheduled month-end maintenance, • Upgrades to 3E, Workspace, and other related software systems, • Coordinate with database and application administrators on projects which are related to the financial system, • Responsible for development deliverables of Elite 3E customizations (forms, inquiries, reports, metrics, etc.) with quality and consistent integration between key financial applications and Document customization solutions., • Analyze and work with the Financial team users and IT team on the impact of vendor software upgrades, • Coordinates with both the Accounting and IT team, to prioritize and address issues and objectives for financial systems, • Responsible for testing financial system applications during system changes, enhancements, upgrades and monthly system maintenance, as well as, documentation of system integrations, backup and disaster recovery processes, • Project Management - create, track and update all Elite 3E customization and new project tasks., • Work closely with the Accounting team to deliver strategic projects, • Informs the department and management in a timely manner of project status, issues and proposed resolutions., • Manage vendor support tickets, • Track and optimize system performance and storage utilization, plan for necessary hardware or software upgrades to support system growth, • Research and evaluate new technologies to improve current application processes., • 3+ years’ experience operating with legal accounting and time management software required, experience with Elite 3E preferred, • Experience with maintaining Proforma Tracker, 3E Templates, 3E Workspace and BizTalk., • Proficiency in Elite Application Framework and Tools, including the IDE, Design Gallery (EDG), • Experience administering Windows Server, • Intermediate to advanced knowledge of SQL, • Application installation and configuration experience, • Fluency in the Elite 3E SQL database schema preferred or demonstrated ability to develop such fluency, • 5+ years’ experience in the management, design and implementation of Windows computer systems., • Experience administering and maintaining Microsoft SQL and MS Active Directory is desirable., • Experience with iManage document management administration, Thomson Reuters 3e Accounting management systems and Foundations system administration preferred., • Microsoft Certified Systems Engineer (MCSE) preferred, but not required.

Job Description Key Responsibilities: Provide L3-level support for Exchange Online and hybrid Exchange environments. Proofpoint experience is must Should have good experience in Powershell and should be able to develope scripts for bulk operations. Troubleshoot and resolve complex issues related to mail flow, mailbox access, transport rules, and Exchange Online Protection (EOP). Handle escalations from L1 and L2 teams, ensuring timely resolution within SLA. Perform root cause analysis and implement permanent fixes for recurring issues. Manage and support hybrid configurations (Exchange Online + Exchange On-Prem). Collaborate with Microsoft support for unresolved or critical issues. Monitor service health, usage reports, and alerts via Microsoft 365 Admin Center. Assist in migration projects (e.g., Exchange On-Prem to Exchange Online). Maintain and update technical documentation and knowledge base articles. Participate in on-call rotations and provide support during critical incidents. SharePoint and Onedrive experience will de added advantage. Required Skills: Deep understanding of Exchange Online architecture and services. Experience with PowerShell scripting for Exchange Online administration. Knowledge of Active Directory, Azure AD, and identity federation (ADFS, SSO). Familiarity with Microsoft 365 Security & Compliance Center. Strong troubleshooting skills in Outlook connectivity, OWA, MFA, and mobile device access. Experience with email security, SPF/DKIM/DMARC, and anti-spam/anti-phishing policies. Company DescriptionW3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more. We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies. Our Services W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates. We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding. We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software. Our Expertise W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Job DescriptionTitle: Enterprise Applications Engineer Location: New Jersey Office (Hackensack) Job Summary:Seeking an Application Engineer whose primary focus will be ensuring the stability, availability, and supportability of the Firm’s Enterprise application stack. This person will work closely with the Enterprise Applications Manager, Accounting, Marketing, Records, and other firm personnel to ensure all applications run optimally and without interruption. Good communication, technical and analytical skills are required, with a heavy focus on Windows Server and SQL (querying, reporting in SSIS and other tools, maintenance, documentation, and upgrades). Some programming knowledge would be a ‘nice to have,’ but expert knowledge is not required. Essential Job Functions and Responsibilities: • Administer, develop, and support the Firm’s Elite 3E platform. Including, but not limited to Thompson Reuters Elite 3E, Paperless Performa, Design Gallery (“DG”), Workspace, and Iridium., • Responsibilities within the firm’s financial/marketing application stack include:, • Scheduling month-end maintenance such as: Windows updates, SQL maintenance, query optimization, and security patching, • Inter-department coordination during system upgrades; assessing and communicating risk factors of upcoming upgrades, primarily when integrated systems cause a “trickle-down” effect, • Coordinate with application stakeholders and IT team to prioritize and address issues and future objectives for financial systems, • Responsible for testing financial system applications during system changes, enhancements, upgrades, and monthly system maintenance,, • Documentation of system setup, integrations, backup, and disaster recovery processes, • Communicates and informs the department and management of project statuses, issues, and proposed resolutions, • Manage vendor support tickets, • Track and optimize system performance and storage utilization, plan for necessary hardware or software upgrades to support system growth, • Research and evaluate new tools/technologies to improve the current application stack, • Utilize tools to protect application source code and maintain versioning., • Any additional responsibilities as required by management, • Other responsibilities include:, • Compulaw administration, maintenance and integrations, • Support requests/tickets escalated from the helpdesk team, • Documentation of processes/procedures, ‘how-to’ guides, and frequently asked question resolution, • Basic ‘end user’ application troubleshooting and maintenance such as: FasTax, B&A Forms, Allstate legal forms, LexisNexis etc.Knowledge, Skills & Abilities:, • 3+ years’ experience operating with legal accounting and time management software required, experience with Elite 3E preferred, • Fluency in the Elite 3E SQL database schema preferred or demonstrated ability to develop such fluency, • Experience with maintaining 3E Templates (“Design Gallery”), Workspace and BizTalk, • Proficiency in Elite Application Framework and Tools; Example: IDE, • Knowledge of 3E Solutions Manager a plus, • Proficiency in SQL reporting (“SSRS”), • Ability to learn functional and technical integration aspects of the firm’s applications such as Iridium, Foundations, Concur, • Experience administering Windows Server, • Solid technical foundation with the ability to troubleshoot, diagnose and resolve complex problems and implement solutions with minimal guidance, • Self-motivated person with excellent time management skills, • Strong analytical skills with the ability to communicate results, • Excellent verbal and written communication skills, and the ability to communicate with staff of varying technical expertise, • Proficiency in XML/XSLT transformation, • Knowledge of C# and Visual Basic .Net, HTML5 programmingEducation and/or Experience:, • Minimum 3 years’ experience in management, design, and implementation of large enterprise applications in a heterogeneous operating system environment with hands-on experience in maintaining mission critical enterprise applications at a high level of availability., • Requires broad knowledge of the specialized and technical field of computer science, and business/management acumen equivalent to a complete college or university education; includes thorough skills knowledge., • 4-year college degree preferred, equivalent experience considered.Technical Skills & Requirements: Minimum of 5 years’ experience in the design, implementation and maintenance of Windows computer systems. Experience with Microsoft SQL required, working knowledge of Active Directory administration and maintenance a plus.

Job Description We're currently seeking an experienced and highly motivated Level 3 System Engineer to join our dynamic team. Position Overview This full-time, in-office role is ideal for a seasoned IT professional with over 10 years of hands-on experience in advanced systems engineering within an MSP environment. The ideal candidate will have deep expertise in Windows Server administration, networking, Azure cloud services, and virtualization platforms. In addition to leading complex technical initiatives, this individual will mentor junior technicians and act as a senior technical resource within the team. Key Responsibilities • Advanced Infrastructure Management: Design, implement, and maintain complex IT infrastructures, including servers, networks, and system integrations., • Windows Server Administration: Manage and troubleshoot Windows Server environments, including Active Directory, Group Policy, and security settings., • Enterprise Networking: Develop and support scalable networking solutions (LAN/WAN, VPNs, firewalls, routing)., • Azure Cloud Management: Configure and manage Azure environments, virtual machines, storage, networking, and associated services., • Virtualization Expertise: Administer and optimize virtualization platforms (e.g., VMware, Hyper-V) for performance and scalability., • Mentorship & Leadership: Provide guidance and knowledge transfer to junior technicians, fostering growth and technical development., • Minimum 10 years of IT experience with a strong focus on Windows Server environments, Azure, networking, and virtualization., • Deep knowledge of Active Directory, Group Policy, DNS, DHCP, and Windows security practices., • Proficiency in enterprise networking and cloud infrastructure design and deployment., • Expertise in virtualization technologies including VMware and/or Hyper-V., • Demonstrated experience mentoring IT staff and leading by example., • Communication: Excellent verbal and written communication skills., • Customer Service: Professional, courteous, and client focused., • Documentation: Strong abilities in system documentation, reporting, and process planning., • Attention to Detail: Highly organized and precise in work execution., • Team Collaboration: Works well in a team-oriented, fast-paced environment., • Competitive salary based on experience, • Comprehensive Health Benefits, including dental, vision, and life insurance, • 401(k) Plan with company matching, • Professional Development: Paid training, certifications, and growth opportunities, • Supportive Work Culture: Team-oriented, collaborative, and focused on learning, • Minimum 10 years of overall IT experience (required), • Minimum 5 years in an MSP environment (required)

Job Description The primary responsibility of this position is to provide Onsite Technical Support to a client base mainly comprised of small & medium size businesses with a presence in the NJ/NYC Metro Area. The team member would work from our Englewood Cliffs, NJ office and occasionally at client sites in the NJ area. Currently we support 300+ clients in a wide array of industries. Access to transportation is required to travel to clients. In our industry, and more specifically the MSP sector, it's difficult to capture all facets of a position, but we'll try our best. Job Responsibilities and Duties • To maintain a first-class level of customer service insuring that all customers are treated efficiently and in an appropriate manner., • Proficient at designing, building, migrating and maintaining:, • Business networks and systems, including hardware., • Window Servers and Active Directory, DNS., • Secure and redundant infrastructures, i.e. AV, firewalls, GPO, high-availability solutions., • Microsoft Exchange and email security/filtering solutions., • Office 365, • MS Azure, • Some other technical facets, details or requirements of the position may include, but not limited to:, • Manage and execute projects to meet deadlines and client expectations., • Configure & manage Microsoft Server & Exchange Servers with PowerShell expertise., • Administer, configure, maintain, and upgrade various VMware technologies, • Administer, configure, maintain, and upgrade Citrix XenApp & XenDesktop environments, • Administer and configure NAS and SAN technologies from various vendors, • Install, configure, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Cisco, Extreme, HP, Meraki, Netgear, SonicWALL, UniFi., • Provide Disaster Recovery and backup solutions and support using eVault, Zerto, Veeam, Shadow Protect, and others., • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature., • Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades., • Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule., • Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions., • Strong verbal and written communication skills, • Substantial experience with Windows Servers, • Strong understanding of fundamental networking concepts, • Strong understanding of architecting and configuring Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units, • Clearly demonstrated knowledge and experience with VMware and Citrix XenApp, • Excellent interpersonal, customer service and problem-solving skills, • Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities, • Ability to work collaboratively within a team, • 2 + years technical experience relevant to the above, • A solid and well thought out diagnostic mindset, • Physical ability to lift and move heavy equipment (servers, computers, etc.), • MSP experience is a plus, • Familiarity with the ConnectWise Suite of products is helpful but not a requirementCompany DescriptionNetwork Doctor is an IT managed services firm where company culture and teamwork are essential. We provide IT support to hundreds of SMB companies in the NY-metro and Missouri areas, across a diverse range of industries including finance, healthcare, real estate, non-profit, and more. Our focus is on creating and maintaining a comfortable, collaborative, and inclusive environment where everyone has a voice and all suggestions are considered when delivered respectfully. This ideology is at the core of who we are and strive to be. We are looking to hire individuals passionate about working in a team environment alongside talented technology and administrative professionalsNetwork Doctor is an IT managed services firm where company culture and teamwork are essential. We provide IT support to hundreds of SMB companies in the NY-metro and Missouri areas, across a diverse range of industries including finance, healthcare, real estate, non-profit, and more.\r\n\r\nOur focus is on creating and maintaining a comfortable, collaborative, and inclusive environment where everyone has a voice and all suggestions are considered when delivered respectfully. This ideology is at the core of who we are and strive to be. We are looking to hire individuals passionate about working in a team environment alongside talented technology and administrative professionals

Job Description Job Title: MES Engineer Job Summary: Full-time position as a Manufacturing Systems (MES) engineer. Under the general supervision of the IT Director/Manager, provides technical assistance in the use of administrative computing systems including MS/Oracle SQL, Windows Server Systems, IT infrastructures, as well as various reports to multi-cultural groups in multi-language (Korean). The specialist will learn knowledge of manufacturing systems while also providing technical assistance as described. Characteristic Duties and Responsibilities: • Assist in writing reports to various groups in multi-language (English/Korean), writing supporting documentation through SQL queries/ system provided reports., • Assist project teams in providing systems analysis and coordination in support of major system implementation., • Provide clear and professional verbal, written, and electronic communications amongst IT members, IT systems vendors, multi-cultural groups, and the end-user community. This includes preparing routine status reports, procedural guides, technical advice, and recommendations., • Meet and exceed end-user service requirements for maximum performance, stability, and reliability by daily monitoring and tuning existing Enterprise systems., • Provide recommendations for hardware (IT/Manufacturing) and software as requested. This will be achieved by gathering end-user requirements, analyzing existing systems, researching vendor specifications, and then reporting and presenting to IT team members as appropriate for further review., • Provide training & technical supports to end users on use of new/existing global systems., • Work collaboratively with Automation (PLC Control Engineers) for troubleshooting/improvements between manufacturing related systems and related equipment., • Identify and troubleshoot in a timely manner when system issues occur through DB access/In-house Interface programs related/connected with manufacturing equipment, • Perform other related duties as required. Minimum Qualifications: • Related Bachelor's Degree; or 3 years related experience and / or training; or equivalent combination of education and experience, • Strong troubleshooting methodology is required, • Possess a broad knowledge of servers along with operating systems, • Good customer service skills, communication, work independently and have interpersonal skills. Preferred Qualifications: • Possess a broad knowledge of MES. - Microsoft Certification, • Understanding of MS Office and other standard software, • Understanding of Active Directory and Windows System Infrastructures, • Bilingual as English and Korean fluency a plus Travel Required < 10%

Job Description Were seeking a skilled and motivated Tier 2 MSP Engineer to join our growing team. This full-time, in-office position is ideal for an IT professional with solid hands-on experience supporting and maintaining client systems in a managed services environment. The ideal candidate will have strong skills in Windows Server administration, networking fundamentals, Microsoft 365, and basic-to-intermediate cloud technologies. This role focuses on resolving escalated service requests, implementing standard solutions, and working closely with Tier 1 staff and senior engineers to ensure client systems run smoothly. Key Responsibilities • Systems Support & Administration: Manage and troubleshoot Windows Server environments, including Active Directory, Group Policy, and file/print services., • Networking: Support and maintain network devices, firewalls, VPNs, and connectivity issues., • Microsoft 365 & Cloud Services: Configure and support Microsoft 365 applications, Exchange Online, SharePoint, and Teams., • Escalation Point: Serve as the primary escalation for Tier 1 technicians, resolving moderately complex technical issues and documenting solutions., • Project Assistance: Assist senior engineers with system migrations, upgrades, and other infrastructure projects., • Security & Maintenance: Perform patch management, system monitoring, and basic security hardening., • 5-7 years of IT support experience, preferably in an MSP or similar fast-paced environment., • Strong knowledge of Windows Server environments, Active Directory, and Group Policy., • Working understanding of networking concepts (DNS, DHCP, TCP/IP, firewalls, VPNs)., • Experience with Microsoft 365 administration and basic Azure or cloud technologies., • Familiarity with virtualization platforms such as VMware or Hyper-V., • Communication: Clear and professional in both verbal and written communication., • Customer Service: Friendly, patient, and client-focused approach., • Problem Solving: Strong troubleshooting skills and attention to detail., • Documentation: Accurate in creating and updating technical documentation. Competitive salary based on experience * Health, dental, vision, and life insurance * 401(k) with company matching * Paid training and certification opportunities * Supportive and collaborative work environment * MondayFriday schedule

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Yonkers, NY (Manhattan, NY area) and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Having worked in an MSP environment is a MUST., • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Yonkers, NY

Job DescriptionJoin LaundryLux IT Support Specialist What we are looking for: The IT Support Specialist provides day-to-day Tier 1 and Tier 2 technical support with opportunities to lead and contribute to internal IT projects and companywide implementations. You will be responsible for resolving technical issues, supporting infrastructure, improving business processes, and ensuring smooth deployment of systems across teams. This is an ideal role for someone who thrives in a hands-on, fast-paced environment and is looking to grow their skills across support, networking, server management, and project execution. Before we continue to dive into the requirements for the role let’s talk about Why you should join LaundryLux? Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment. Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning Diversity Initiatives: We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company. LaundryLux Benefits: We offer a comprehensive benefits package including: • Health benefits package including medical, dental & vision plans, • Life Insurance, • 401(k) with company matching, • Paid Time Off, • Paid Holidays, • Profit Sharing, • Employee Referral Program, • Mentorship Program, • Company Sponsored Training, • Monitor and resolve IT helpdesk tickets for hardware, software, and user issues., • Perform installation, configuration, and troubleshooting of devices, software, and networking equipment., • Manage user onboarding and offboarding (Active Directory / Azure / O365, etc), • Support printers, monitors, docking stations, IP phones, mobile devices, and remote connectivity tools., • Maintain antivirus protection, inventory systems, and enforce IT policies., • Administer and maintain physical and virtual servers (VMware), including backups and recovery planning., • Participate in companywide software and hardware implementations (onsite & remote), • Work with stakeholders to gather business requirements and improve operational efficiency., • Contribute to documentation using SDLC methodologies., • Assist in designing project plans, timelines, and ensure timely task completion., • Deliver end-user training for new systems and workflows., • Support LAN/WAN networks, routers, switches, firewalls (Sophos, Ubiquiti), • Administer Office 365, Azure/Entra, Active Directory, RingCentral VoIP, • Evaluate hardware/software needs and assist with procurement., • Maintain and update IT policy/procedure documentation., • Travel occasionally to remote offices across North America for implementations and support.What you should have:, • Strong troubleshooting skills and ability to work independently., • Excellent verbal and written communication, with a customer-first mindset, • Effective at documenting procedures and translating technical language for end-users., • Microsoft 365 and Azure Administration, • Active Directory / Entra ID, • Sophos Ecosystem (Endpoint & Firewall), • Ubiquiti Networking (LAN/WAN/TCP-IP), • VMware (Virtual Server Environments), • RingCentral VoIP, • DUO, Barracuda, CrowdStrike antivirus and endpoint protectionEducation and Experience:, • Bachelor’s degree or equivalent work experience in IT or related field, • 2+ years’ experience in an IT support or sysadmin role, • IT certifications (CompTIA, MCSA, Azure, Network+) a plus, • Experience with ticketing systems (e.g., Jira, Zoho, ServiceNow) a plus, • Prior project coordination or implementation experience a plus, • Familiarity with SDLC documentation and structured IT processes a plus Our Values: People, Share Responsibility, Integrity, Excellence, Customer Focused, Meaningfulness and Fun If you are looking for your next challenge, then this is your chance to join our team of exceptionally talented, creative and innovative professionals. We want you! We are an equal opportunity employer and we are committed to providing reasonable accommodations to individuals with disabilities in all aspects of the employment process. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Our company participates in E-Verify.

Job Description Desktop Support Engineer Company Overview Founded in 1997, LincolnIT is a growing custom IT solution provider, servicing the New York Metropolitan area. We value our employees and invest in their careers, development and growth. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Desktop Support Engineer Lincoln IT has an immediate need for an individual with 3-5 years of IT related experience. Experience in some networking is preferred but not required. Required Skills • Self-starter who takes initiative every day, • Ability to work without supervision, • Ability to work in a fast-paced environment, • Excellent written and verbal skills, • Follow company guidelines, • Must be detail oriented and well-organized individual, • Exceptional at being a team player, • A strong belief in ethical business principlesResponsibilities, Skills and Experience:, • Image and configure laptops and Desktop, • Proficient in Windows and MAC devices, • Configure and deploy Apple IPADS and IPhones, • Setup Video Conferencing and Whiteboard meetings, • Troubleshoot Outlook, active directory, create new hires, terminations, • Install applications as requested by the business, • Installed and Configured VPN for home users’ laptops, • Proficient in using ITSM tool and understanding SLA’s depending on Critical-Low driven by the business, • Collaborate with team to effectively coordinate project efforts, incorporating new ideas and identifying areas of weakness and improvements, • Outstanding analytical, troubleshooting, and problem-solving abilities, • Excellent communication skills; interact with staff, management, and clients at all levels Powered by JazzHR OZFqd9KZqW

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Yonkers, NY (Manhattan, NY area) and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Having worked in an MSP environment is a MUST., • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plusIdeal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionCompany Description On-site 1 yr contract Pay Rate: $32/hr We are seeking a skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments. Job Description Overview: We are seeking a skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments. Key Responsibilities: • Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments., • Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues, etc.)., • Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools., • Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution., • Perform user onboarding/offboarding and manage access rights through AD and other systems., • Provide on-site & off-hour VIP Support for Executives and other urgent cases., • Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc.)., • Assist with software deployment, patching, and system updates., • Identify recurring issues and recommend long-term solutions or process improvements., • Ensure compliance with IT security policies and procedures.Qualifications Required Experience: • Bachelor’s degree in Information Technology, Computer Science, or a related field., • 5+ years of hands-on experience in an IT support role in an enterprise environment., • Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP)., • Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications., • Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.)., • Strong problem-solving and communication skills, both written and verbal., • Ability to prioritize and manage multiple tasks in a fast-paced environment., • Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred., • VDI support experience is a plus., • MacOS support experience is a plus., • Experience in IT service desk environments supporting 500+ end users., • Exposure to basic scripting (PowerShell) for automation tasks., • Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy)., • Experience with Enterprise Mobility Management (or Mobile Device Management)., • Experience with WDS (Windows Distribution Services)., • Experience with disk imaging/cloning tools. Additional Information All your information will be kept confidential according to EEO guidelines.

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