EMT Dispatcher
2 months ago
Maywood
Job DescriptionBenefits: • Competitive salary, • Dental insurance, • Health insurance, • Paid time off, • Training & development, • Vision insurance We are seeking a reliable, detail-oriented EMT who is comfortable splitting time between patient care and essential office operations. This is a hybrid role ideal for an experienced EMT who enjoys both hands-on Ambulance transport and behind-the-scenes work that keeps our service running smoothly. You will serve as a key member of our small, tight-knit team handling dispatching, billing, scheduling, and general administrative support. The ideal candidate will possess strong communication skills, attention to detail, and a proactive approach to handling various administrative tasks related to medical transportation. Key Responsibilities Dispatching and Communications • Manage incoming calls using multi-line phone systems, providing professional and courteous phone triage for emergency and non-emergency requests, • Utilize GPS and GIS (Geographic Information Systems) tools to assist with dispatching and navigation, ensuring timely response times, • Maintain accurate data entry and transcription of patient information, incident reports, and other documentation using typing and medical terminology expertise, • Coordinate ambulance and crew deployment using dispatch software, • Maintain real-time communication with field crews, hospitals, nursing homes, dialysis facilities, and other healthcare related agenciesPatient Care (as needed), • Provide emergency medical care at the EMT level during peak times, special events, or staffing shortages, • Complete accurate PCRs (Patient Care Reports)Administrative Support, • Maintain crew schedules, certifications, and compliance records, • Manage inventory of medical supplies and equipment, • Answer phones, assist walk-in patients, and handle general office tasks, • Support quality assurance and data entry projectsSkills Required, • Current EMT-Basic (or higher) certification in New Jersey, • BLS CPR certification, • Minimum of 1 year of EMT field experience with a solid understanding of medical procedures and terminology, • Familiarity with GIS technology, GPS navigation systems, and multi-line phone systems for efficient dispatching, • Strong communication skills, including phone etiquette, active listening, and clear articulation of information, • Excellent analysis skills for assessing situations quickly and making informed decisions under pressure, • Proficiency in data entry, transcription, and maintaining accurate records in a fast-paced environment, • Ability to manage conflict effectively while demonstrating professionalism and empathy in all interactionsEmail resume for consideration, or apply directly at https://desacare.com/employment