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Patient Services Representative - Part Time

hace 30 días

Paramus

Job Description Patient Services Representative - Part Time Company Description This is an office-based Part-time position located in Paramus, NJ. Bona Dea Gynecology combines conventional and functional medicine to offer integrative gynecological care to women in Bergen County, New Jersey, and the New York Metropolitan Area. We offer in-person and virtual consultations in NJ. Led by Dr. Tracy Verrico — a board-certified Gynecologist with over two decades of experience — our practice provides personalized, root-cause solutions that empower women at every stage of life. But we are more than a medical office. We are a mission-driven, compassionate team that creates a welcoming environment where women feel heard, supported, and confident in their healthcare decisions. Our focus is on delivering exceptional care with integrity, empathy, and innovation. At Bona Dea Gynecology, we don’t just offer care — we lead a movement. We’re the only practice empowering women to thrive physically, financially, and socially by rewriting the rules of wellness. Position Overview The Patient Services Representative (PSR) is the face and voice of Bona Dea Gynecology. As the first point of contact for patients, you set the tone for the entire experience — ensuring every woman feels welcomed, supported, and cared for from the moment she reaches out. This part-time role is ideal for someone who is friendly, highly organized, detail-oriented, and thrives in a fast-paced medical environment. You will manage scheduling, patient communications, and check-in/check-out processes while maintaining exceptional service standards. Your performance will be measured by clear, results-driven metrics. Key Responsibilities & Metrics for Success 1. Scheduling & Calendar Optimization * Maintain ≥90% average daily booking rate for provider schedules. * Fill ≥50% of last-minute cancellations with same-week waitlist patients. * Pre-confirm ≥95% of appointments at least 48 hours in advance. 2. Call & Message Management * Respond to or return 100% of calls within 2 hours during business hours. * Keep weekly phone abandonment rate under 5%. * Route calls and messages with ≥95% accuracy after chart review. * Ensure proper auto-routing of incoming calls via phone tree system. 3. Registration & Portal Onboarding * Collect and verify 100% of patient demographics and appointment data prior to visits. * Educate 100% of new patients on patient portal use. * Add 100% of patient emails to the Flowdesk newsletter list during registration. * Use shared waitlist (Excel/Google Doc) when no appointments are available. 4. Check-In & Check-Out * Achieve 100% error-free patient check-ins. * Update demographics and insurance in Athena in real time. * Provide and upload all required forms (billing, privacy documents). * At check-out, ensure patients are scheduled, fully informed, and provided with printed orders, receipts, superbills, and reimbursement instructions. 5. Appointment Buckets (Portal-Initiated / RTO / Priority Scheduling) * Respond to 100% of portal appointment requests within 24–48 hours. * Process 100% of clinical priority bucket appointments daily. * Schedule 100% of RTO appointments within 5 days of being added. 6. Patient Experience & Satisfaction * Consistently achieve ≥90% positive patient feedback on service, friendliness, and professionalism. 7. Team Communication & Problem Solving * Maintain clear, documented task handoffs during shift changes. * Attend weekly check-ins to review performance, share workflow improvements, and collaborate with staff and leadership. * Provide flexible support based on clinical needs. Required Skills & Qualities * 2+ years of experience in a medical office or front desk role (preferred). * Proficiency with EHR systems (Athena strongly preferred). * Excellent communication, organization, and multitasking skills. * Ability to work independently in a high-volume setting. * Familiarity with HIPAA and patient privacy protocols. * Friendly, professional demeanor with a passion for supporting women’s health. Compensation * Competitive hourly pay $19 - $23 per hour (based on experience). * Opportunity for bonus consideration based on scorecard performance and patient satisfaction. Who We’re Looking For This role is for someone who: * Thrives in a fast-paced, patient-focused environment and takes pride in delivering exceptional service. * Communicates warmly and professionally, making every patient feel heard, supported, and valued. * Is highly organized and detail-oriented, with a proven ability to manage scheduling, calls, and administrative tasks accurately. * Takes ownership of their performance, meeting clear daily and weekly metrics with consistency. * Is a team player who collaborates easily, supports colleagues, and contributes to a positive, solutions-focused workplace. * Shows compassion and discretion, respecting patient privacy and handling sensitive information with integrity. * Is tech-savvy and adaptable, comfortable learning new systems and working with EMR/EHR platforms. * Believes in our mission to empower women physically, financially, and socially — and wants to be part of something bigger than a typical medical office. Company DescriptionBona Dea Gynecology combines conventional and functional medicine to offer integrative gynecological care to women in Bergen County, New Jersey, and the New York Metropolitan Area. We offer in-person and virtual consultations in NJ. Led by Dr. Tracy Verrico — a board-certified Gynecologist with over two decades of experience — our practice provides personalized, root-cause solutions that empower women at every stage of life. But we are more than a medical office. We are a mission-driven, compassionate team that creates a welcoming environment where women feel heard, supported, and confident in their healthcare decisions. Our focus is on delivering exceptional care with integrity, empathy, and innovation. At Bona Dea Gynecology, we don’t just offer care — we lead a movement. We’re the only practice empowering women to thrive physically, financially, and socially by rewriting the rules of wellness. If you’re an A-player who loves meaningful connection, thrives in a fast-paced and purpose-fueled environment, and wants to be part of something no one else is doing—this is your place to shine.Bona Dea Gynecology combines conventional and functional medicine to offer integrative gynecological care to women in Bergen County, New Jersey, and the New York Metropolitan Area. We offer in-person and virtual consultations in NJ.\r\n\r\nLed by Dr. Tracy Verrico — a board-certified Gynecologist with over two decades of experience — our practice provides personalized, root-cause solutions that empower women at every stage of life. But we are more than a medical office. We are a mission-driven, compassionate team that creates a welcoming environment where women feel heard, supported, and confident in their healthcare decisions. Our focus is on delivering exceptional care with integrity, empathy, and innovation.\r\n\r\nAt Bona Dea Gynecology, we don’t just offer care — we lead a movement. We’re the only practice empowering women to thrive physically, financially, and socially by rewriting the rules of wellness.\r\n\r\nIf you’re an A-player who loves meaningful connection, thrives in a fast-paced and purpose-fueled environment, and wants to be part of something no one else is doing—this is your place to shine.

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