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$7,500 SIGN ON BONUS FOR EXTERNAL APPLICANTS Coverage Area: Nassau and Suffolk Counties, NY At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. In this RN Field Clinical Care Manager role, you will be an essential element of an Integrated Care Model by relaying the pertinent information about the member needs and advocating for the best possible care available, and ensuring they have the right services to meet their needs. There will be travel expectations throughout Nassau and Suffolk Counties, NY If you are located in New York state, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: • Assess, plan and implement care strategies that are individualized by patient and directed toward the most appropriate, lease restrictive level of care, • Perform the NYS UAS Assessment in the member's home at least twice per year and as needed, • Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services, • Manage the care plan throughout the continuum of care as a single point of contact, • Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members, • Advocate for patients and families as needed to ensure the patient's needs and choices are fully represented and supported by the health care team You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • Current, unrestricted RN license for the state of New York, • 2+ years of relevant clinical work experience, • 1+ years of experience of community case management experience coordinating care for individuals with complex needs, • Experience in long-term care, home health, hospice, public health or assisted living, • Proficiency with MS Word, Excel and Outlook, • New York state issued ID or ability to obtain one prior to hire, • Reside in New York state, • Ability to travel in assigned region to visit Medicaid members in their homes and/or other settings, including community centers, hospitals or providers' offices Preferred Qualifications: • Behavioral health or clinical degree, • Experience with electronic charting, • Experience with arranging community resources, • Field based work experience, • Background in managing populations with complex medical or behavioral needs, • Proficient in use of UASNY *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy PLEASE NOTE The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $40.00 to $54.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. #uhcpj At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Description Options for Community Living, Inc. is committed to helping Long Island's most vulnerable families and individuals live healthier, more stable, and productive lives. In 1982, Options was established to respond to the need for housing in the community for people with serious mental illness. Today, Options serves over 2,000 adults and children annually and manages more than 160 residential properties across Long Island. Options for Community Living, Inc. is looking for a Housing Case Manager to join our team! An ideal candidate should meet the following requirements: • Bachelor's degree in social work or related health or human services field and 1 year of related experience, or an Associate's degree or certification as an R.N. or L.P.N. and 2 years of related experience., • Experience with families preferred., • Bilingual preferred (English/Spanish speaking)., • Medical, Dental and Vision Insurance, • Generous PTO: 5 Wellness Days, 10-22 Vacation Days, 8 Sick Days, 11 Paid Holidays - yearly, • 403(b) retirement plan with an employer match, • Employee Assistance Program, • Tuition Assistance, • Wellness Initiatives, • Paid Training & On-the-Job Training, • Promotional Opportunities, • Mileage reimbursement, • Life Insurance The above salary range represents Options for Community Living's good faith and reasonable estimate of potential compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a salary offer, several factors may be considered as applicable (e.g., years of relevant experience, education level, language skillset, credentials, professional licensure, budget, and internal equity). Schedule Options: (35 hours/week) • Monday - Friday: 8:00 AM - 4:00 PM, • Monday - Friday: 8:30 AM - 4:30 PM Pay Type: Non-exempt Responsibilities: The Housing Case Manager assists the Housing Program Supervisor in the coordination and provision of support services to clients in Options' permanent housing program. The Housing Case Manager is responsible for recruitment and assessment of eligible clients, oversight of the housing sites including safety checks and regular visits, rent payment, assisting in site maintenance, and case management services and/or coordination with external Care Coordinators or Case Managers, as appropriate. Implement contract regulations and assist with preparation of necessary reports to funding sources. • Assist in the implementation, planning and coordination of program policies, procedures and operations., • Maintain contact with referral sources to identify program candidates., • Complete intakes and gather supporting documentation. Maintain and update status of waiting list clients., • Arrange for submission of DSS housing requests, inspection of sites and maintain relationship with appropriate DSS staff., • Coordinate admissions., • Complete needs assessments, reassessments and service plans as needed., • Participate in case conferences as needed (at least annually)., • Provide case management services, independent living skills training, referrals and linkages to community resources., • Meet with internal or external case management staff regularly to coordinate services., • Make regular visits to see housing sites to ensure health and safety of clients and access to services. Must travel to visit clients using own vehicle on a regular basis., • Assist in coordination of discharges when necessary, ensuring appropriate residential alternatives and services., • Provide mediation, counseling, behavioral intervention and crisis management services., • Other program or administrative activities as appropriate. Salary Range$40,040—$50,960 USD Incredible people doing meaningful work. People come to work at Options to help improve the overall quality of life for individuals within the community. Our welcoming workforce is dedicated to helping the most vulnerable Long Islanders reach their fullest potential.

Job Description ABOUT US: New York Edge is the largest provider of after-school and summer camp programs in New York City public schools. Each year, programs in academics, including STEM, the arts, sports and wellness, and college access, help 40,000 students develop leadership skills and succeed in school. Working parents count on our programs to provide safe and enriching environments for their children. SUMMARY: New York Edge seeks a highly organized, detail-oriented, and responsible individual to fill the role of Student Support Specialist. In this part-time position, you will be responsible for helping students remove or manage barriers that negatively impact their academic, social, and emotional success at school through positive behavior management interventions. This role reports to the Community School Director. Schedule: Part-time Monday – Friday 2:30 pm - 5:30 pm (Days/Shifts vary depending on site needs) This role requires you to be in person. Location: We have locations across the five boroughs! PAY: $30-40/hr - pay will be commensurate with experience and credentials Essential Job Functions: * Implement the school’s social-emotional learning and behavioral support interventions inside and outside the classroom. * Work with key stakeholders to understand students’ underlying needs to ensure that intervention strategies are tailored to each student. * Engage in long and short-term planning, addressing the individual needs of each student. * Safely implement proper crisis prevention and response protocols. * Present oneself as an integral member of the educational team. * Communicate effectively with staff, parents, students, and community members in a way that models teamwork, encourages cooperative interaction among employees, supports collaboration, and promotes a high level of open and honest communication. * Express oneself clearly and confidently orally and in writing. * Participate in regular faculty development, reflective practice, professional organizations, peer coaching, and group work. * Have an open-door policy for all members of the school community. * Perform other duties as deemed appropriate by the Community School Director. Required Skills: * Possess familiarity and experience with student behavior models, such as Therapeutic Crisis Interventions for Schools (TCIS) and Positive Behavior Interventions and Supports (PBIS). * Evidence of success with students who exhibit academic, social, and emotional struggles, students with special needs, youth living in high poverty, and their families. * Exhibits an exceptional ability to stay calm and focused despite significant behaviors. * Possess the ability to think quickly on one's feet to analyze the possible cause and function of a behavior and determine the best intervention. * Demonstrates a comprehensive understanding of social-emotional learning and child development skills. * Exhibits the ability to make a genuine connection with each student. * Embraces the conviction that all students have the natural ability to succeed at high levels of learning and believes that the behaviors and actions of the adults in the school nurture, develop, and encourage each student's growth. * Displays the ability to build caring and considerate relationships that demonstrate regard and respect for all people. * A belief that decisions should be made from the perspective of putting students’ needs first. * Has the ability to resolve student problems and make decisions based on developmental appropriateness, educational research, and understanding the issues underlying an individual student’s behavior. * Demonstrates the ability to conduct oneself in a way that maintains the integrity of the position and the school. * Possess the ability to effectively communicate orally and in writing with colleagues, parents, students, and the community. QUALIFICATIONS: * Bachelor’s degree in education, school counseling, social work, or a related field. * At least two (2) years of experience working with youth in an urban environment (such as social worker, counselor, case manager, etc.). * Computer proficiency required, including Microsoft Word and Excel, email correspondence, Google Drive, and database management. * Bilingual Spanish language preferred. * Experience implementing crisis communication, crisis prevention, and response in grades 6-8. * Physically capable of safely implementing crisis prevention and response for middle-school-aged children. The Student Support Specialist will be required to report to the school building and interact with staff, students, parents, and school administration. At the time of offer and acceptance, the job requires safety and security clearances through the Department of Education and Department of Health. New York Edge is an Equal Opportunity/Affirmative Action Employer. Disclaimer: The statements herein are intended to describe the general nature and level of work the employee performs in this position. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position. To apply, please visit our website at

Job Description Summary The Practice of Peace Foundation is a dedicated nonprofit organization committed to empowering underserved communities by addressing systemic barriers to self-sufficiency. POP’s mission is to foster meaningful change through compassionate services, emphasizing health realization and personal growth. As a Case Manager, you will work collaboratively with Social Workers to provide comprehensive support to individuals facing challenges in housing, employment, education, and health. This role involves counseling clients, assessing their needs, and guiding them toward achieving self-sufficiency and personal development. Key Responsibilities · Interview clients via screening/intake procedures to obtain information about clients' problems/needs, housing, mental health/substance abuse and medical needs, employment history, educational background, and career goals, and to identify barriers to employment and self-sufficiency. · Provide case management activities, advocacy, referrals, etc. · Conduct consistent follow-up interviews with clients to determine if their needs have been met. · Maintain appropriate and timely documentation, progress notes, and screening/ assessment tools. · Responsible for case load updates, data collection and submission of activities reports and/ or programmatic evaluations (i.e.: client satisfaction surveys). · Establish and enforce behavioral rules and procedures to maintain order among clients. · Attend staff meetings, serve on committees as required and is culturally and linguistically competent. · Attend professional meetings, educational conferences, and in-service trainings to maintain and improve professional competence . · Attends training in Health Realization Approach Commitment to POP’s Mission and Health Realization Approach and participates in trainings. Professional & Personal Qualifications · Baccalaureate degree in Social Work, Psychology, Sociology, or related field with 2+years of direct service experience or Associate degree in human service, Business administration, or related field with 4+ years of direct service experience. · CASAC Credentialing in Alcohol and Substance Abuse Counseling (CASAC) preferred. · Knowledgeable with special needs population. · Knowledgeable with case work, case management methodologies. · Ability to prioritize and successfully complete multiple tasks in a timely manner. · Attention to detail, organized and efficient. · Maturity, integrity and sound judgment. · NY valid driver license. · Case Load Requirements: Case Managers are required to carry a caseload of clients; the number of clients is dependent upon programmatic needs. Company DescriptionNeighborhood Housing Services of Queens CDC, Inc. (NHSQ) is a HUD-certified non-profit counseling agency with over 28 years of experience in providing housing and advisory services to the residents of Queens. Our mission is to preserve and revitalize underserved neighborhoods in Queens by empowering individuals and stabilizing communities. We work collaboratively with government agencies and businesses, guided by the needs of local residents. Our target areas include Community Boards 1 through 4, encompassing neighborhoods such as Long Island City, Astoria, Sunnyside, Woodside, Corona, Elmhurst, East Elmhurst, and Jackson Heights. In 2022, NHSQ made a significant impact by reaching over 8,500 individuals, counseling more than 2,000 clients, and securing approximately $8.6 million in affordable financing for first-time homebuyers. Our comprehensive programs include First-Time Homebuyer education, Homeowner Services, Emergency Home Repairs, Workforce Development, Affordable Housing & Tenant Services, Financial Capability, and Energy Efficiency & Resiliency.Neighborhood Housing Services of Queens CDC, Inc. (NHSQ) is a HUD-certified non-profit\r\ncounseling agency with over 28 years of experience in providing housing and advisory\r\nservices to the residents of Queens. Our mission is to preserve and revitalize underserved\r\nneighborhoods in Queens by empowering individuals and stabilizing communities. We work\r\ncollaboratively with government agencies and businesses, guided by the needs of local\r\nresidents. Our target areas include Community Boards 1 through 4, encompassing\r\nneighborhoods such as Long Island City, Astoria, Sunnyside, Woodside, Corona, Elmhurst,\r\nEast Elmhurst, and Jackson Heights.\r\nIn 2022, NHSQ made a significant impact by reaching over 8,500 individuals, counseling\r\nmore than 2,000 clients, and securing approximately $8.6 million in affordable financing for\r\nfirst-time homebuyers. Our comprehensive programs include First-Time Homebuyer\r\neducation, Homeowner Services, Emergency Home Repairs, Workforce Development,\r\nAffordable Housing & Tenant Services, Financial Capability, and Energy Efficiency &\r\nResiliency.

Job Description:\n\nJOB SUMMARY: The Director of Wellness uses their specialized knowledge to insure the Resident’s care and management needs are being adequately and correctly met and assists the Executive Director, and the Director of Case Management as an additional liaison between Residents, the Residents Legal Representatives, their families, administrative staff, and community-based service providers. Responsibilities include the direct supervision of the Wellness and Reflections Unit; motivation, supervision and in-service training/education of the Resident Service Aides. The Director of Wellness will assure compliance with company policy and the State Health Department’s regulatory requirements for the admission and discharge procedure as well as appropriate documentation requirements. Additional responsibilities include: in-service education on health/wellness related topics and on the spot training to address identified performance concerns and/or improvements. As a member of a multi-disciplinary team the Director of Wellness facilitates development of the Resident’s individual plan of care under the direct supervision through collaboration with the Resident, the Resident’s family or Representative, the Resident’s primary care physician, the property Management Team, and any appropriate third-party providers. The Director of Wellness provides primary Resident supervision and acts as support to Residents, oversees admissions and discharges processes; provides orientation, social/emotional support, arranging for needed services; provides off-site visits and evaluations to residents in hospital and rehabilitation centers, and maintains Wellness/Reflections nursing notes as per company policy. DUTIES AND KEY RESPONSIBILITIES: 1. Administrative Services: a. Responsible for overall supervision of the Resident Services Department. i. The Director of Wellness will cross cover responsibility for the overall supervision of Wellness and Reflections b. Must be familiar with and able to implement emergency procedures as outlined in the Emergency and Disaster Plan. c. Responsible for the 24-hour, 7 days a week operation of the Wellness / Reflections Unit: i. Monitor proper scheduling and assignment of staff for Reflections Program in accordance with company policy and State Health Department regulations ii. Work collaboratively with RSC to ensure adequate coverage as needed in Wellness and Reflections d. Maintains on-going infection control surveillance, OSHA standards, universal precautions and basic sanitation and safety in Wellness Office and the Reflections Unit inclusive of the Resident’s apartments e. Assures the accuracy of Resident records and documentation in adherence with company policies as well as regulations of the State Department of Health f. Assures the medication management system adheres to State and local Department of Health laws and regulations and company policies, as well as Memory Care requirements: i. Assures thorough reviews of Medication Administration Records to include “chart to cart” audits, review of pre-MARs and final MARs. ii. Addresses all findings as a result of the review and develops appropriate training strategies to address such findings g. Follows the company policies and procedures related to incident reporting and notifications as well as State Department of Health Regulations i. Maintains incident report records ii. Informs Executive Director of all incidents h. Maintain active community and professional relationships to support positive promotion of the company. i. Develop contacts with community agencies serving senior citizens and clergy and refers residents where/when appropriate. ii. Maintain a liaison with facility and the community nursing homes, hospitals and assisted living facilities. i. Conducts, at the beginning of every shift, an observational walk-through of the entire Reflections Unit to insure no issue or concern needing immediate attention j. Conducts daily observational walk-through of the Main Dining Room/Reflections Dining Room to assure Residents are appropriately groomed and dressed k. Conducts supervised weekly scheduled checks of Reflections Resident’s apartments l. Performs other duties as assigned by the Executive Director. m. Monitor and maintain documentation on the Emergency Response System to ensure compliance, reporting findings to the ED as required 2. Resident Supervision: a. Acts as Resident advocate and assists Administrative staff in their continued service to the Resident i. Visits with each Resident to evaluate their concerns ii. Refers all Resident complaints and/or concerns to the Executive Director for immediate investigation and resolution b. Provides oversight to the admission process of the Resident to include: i. Appropriateness and accuracy of the Resident’s physician evaluation for sign off on same ii. Conducts (or delegates as appropriate) Initial Evaluation of Resident prior to admission into the community and follow-up evaluation as per company policy and State Department of Health regulations; • NJ only - If not licensed as an RN forwards Initial Evaluation to designated Registered Professional Nurse; iii. When indicated, assures completion of Behavioral Health evaluation as per company policy and State Department of Health regulation; iv. Provide initial and ongoing orientation to facility for new Residents; v. Acclimate Resident and introduces them to other Residents. vi. Encourage Residents to participate in social activities and insure that Wellness and Reflections front line staff is doing so also. c. Inform ED, Director of Case Management and Department Heads of the general well-being or Residents as well as their ability to live in the Assisted Living setting; d. Conduct as per company policy and State Department of Health requirements functional evaluations to identify Residents status and/or change in status and to determine the type and level of assistance needed: i. Develop and update each Resident’s service plan(s), evaluation, and other pertinent evaluations at specified intervals and when a change in Residents’ status warrants. • NJ only - If not licensed as an RN forwards all updated evaluations to the designated RN for sign off. ii. If delegated by ED, communicates change in Resident status to the Resident’s Representative and appropriate Administrative/Corporate Business staff; iii. Collaborate with a multidisciplinary team of providers, as well as the Resident and/or Resident’s Representative in the development of the Resident’s Individualized Service Plan on admission, appropriate revision within 30 days thereafter, and every 6 months; iv. Monitor the Wellness and Reflections Communication Logs daily for any unusual occurrences or changes in resident’s status and records and insures interventional strategies appropriately; v. Ensure all corporate policies and procedures and State Department of Health Regulations for Assisted Living Residences, Special Needs Program are followed and maintained; vi. Supervise Wellness and Reflections Unit staff to ensure that Residents receive appropriate care and activity program. vii. Ensure monthly support groups are conducted for families in the Reflections programs e. Coordinate care with the Department Heads, Resident’s physician, and other third-party providers: i. Collaborate with the Director of Case Management to assist residents with referrals to pertinent agencies when needed; i.e., Long Term Care insurance forms, nursing homes, social services agencies, Able Ride, etc. ii. Assist with hospital, skilled nursing facility, rehab centers, et al, with transfers and discharges and liaises external staff and discharge planner to determine suitability of Resident to return to facility: • Conduct off site visits as indicated/requested by ED/ Director of Case Management iii. Act as a liaison with Resident’s personal physician and other healthcare providers. iv. Refer Resident service problems to the appropriate Department Managers and Director of Case Management and Administration as necessary. f. Develop and keep accurate Resident records in compliance with company policy and regulatory rule: i. Collaborate in the development of the Resident service/care plans with Dietary Manager, (nutrition consult where indicated), Lifestyle Director, Director of Case Management, Resident’s primary care physician (and consultant specialists), third party providers (particularly home health) and the Resident’s family/Legal Representative; ii. Enter Wellness and Reflections Notes to include necessary social, recreational, physical, emotional, mental / behavioral health findings, needed and ordered interventions, and eventual outcomes iii. Review visiting and outside physician and provider notes and implement any changes in prescribed management as ordered by physician, g. Assure annual physician evaluations and where indicated behavioral health, pain, cognition, wander, fall, skin integrity evaluations; h. Oversee and document review of Residents who are self-administering medications to ensure continued competency and report all findings to ED, Director of Case Management, Resident’s physicians and Representatives – follow up as needed and indicated; i. Conduct skin observations on Residents, documenting findings to maintain compliance, and report findings for follow up. 3. Staff Education, Development, Supervision and Evaluation: a. At the request of the ED: i. Interview, recommend for hire and promotion, train, supervise, evaluate, discipline, and refer to ED for termination: ii. Supervise care staff as well as providing care to Residents iii. Conduct and/or schedule staff in-services to improve the quality of care by care staff to respond to both individual and global staff identified needs iv. Maintain in-service schedules to meet State Department of Health requirements as well as company policy v. Assure in-service training, competency observations vi. Assure Medication Aides are in compliance with all State Department of Health training, documentation of delegated tasks, and ongoing in-services requirements b. Assist in maintenance of personnel files including documentation of health evaluation, needed immunization and communicable disease clearances, certifications and/or licensure, et al; c. Conduct periodic health seminars for the Residents and/or Residents’ families in collaboration and coordination with the Lifestyle Director. d. Monitor and document scans of Electronic Health Records (EHR) and Emergency Response System to identify concerns, address findings, assure compliance and report findings to ED for follow up as needed e. Oversight of the staff audit process i. Conduct and monitor staff completion of audits including but not limited to: ERS, Controlled Substances, Medication Administration Records, Medication Carts, Resident medical files and Resident care ii. Report findings of the audits to the ED iii. Assist ED with plans of corrections based on findings; follow ups as required to ensure staff and findings are in compliance f. Follow all workplace injury procedures, including completion of reports for timely reporting and issuing corrective action when necessary. g. Adhere to and uphold company policies and procedures. 4. All other tasks as assigned by supervisor. QUALIFICATIONS: · Associate Degree at a minimum, Licensed Professional Nurse, preferred Bachelor Degree in Social Services, Nursing, Geriatric Health Services, Activities/Recreation or related field · Minimum of three (3) years’ experience working with the Alzheimer/dementia geriatric population · Experience managing care staff and medication technicians · Working knowledge of medical and nursing terminology · Level of proficiency with Microsoft Office and email · Some training or experience in use of computerized filing/data base management systems. · Ability to speak clearly and comfortably to and deal courteously, compassionately, and efficiently with Residents, Residents families, physicians, property personnel, and others · Ability to use discretion in handling confidential information · Ability and flexibility to tolerate frequent work interruptions, organize work and re-set priorities in order to complete work responsibilities in a timely manner; · Must be emotionally, mentally and physically able, with or without reasonable accommodations, to provide required services to residents, including verbally communicating with residents. · Must be able to speak, read, and write in English, which is the predominant language of a majority of our residents. · Must be able to listen attentively to residents' requests and preferences, ensuring exceptional customer service. · Excellent communications skills both verbal and written · Knowledge and demonstrated performance of in-service procedures. · Must complete all required annual trainings as directed. WORKING CONDITIONS & PHYSICAL REQUIREMENTS: · Responsible for the 24-hour, 7-day a week operation of the Wellness Department (Director of Wellness) · Responsible for the 24-hour, 7-day a week operation of the Reflections Unit - Special Needs Program. · Available and responsive to staff and/or Management and/or Residents families/providers for immediate consultation 24/7 and for off shift, on site visits to building when necessary. · Shift changes may be required depending on the needs of the Wellness Department and/or Reflections Unit · · Exposure to blood borne pathogens and body fluids. · Communication with Residents, Residents Families, physicians and other licensed providers · Acute sense of smell and intuitive nature · Listening for falls, cries, choking, door alarm, etc., 100% · Bending, squatting, kneeling and lifting occasionally. · Climbing stairs occasionally · Driving to off-site facilities/locations WORKING CONDITIONS: · Standing 10% · Walking 20% · Sitting 30% · Talking 30% · Driving 10% I have read and understand this position description thoroughly and will assume the responsibilities as indicated. I further understand that I may not refuse to do a job or task that is required to meet the standards of quality Resident care. I can perform these duties and responsibilities without accommodation: q Yes q No I will need the following accommodation to perform these tasks: Team Member’s Signature Date

Job Description Job Title: Case Manager – Community Resources for Employment and Development (CRED NYC) Job Type: Full-Time Compensation: $27.47–$30.22 per hour Location: Jamacia, NY Schedule: Monday–Friday, primarily 9:00 a.m.–5:00 p.m., with some evening hours required between 5:00 p.m.–9:30 p.m., 1 to 2 times per week as needed. Flexibility required based on program needs. Hours: 35 hours per week About Queens Community House (QCH) Queens Community House (QCH) is a multi-site, multi-service settlement house committed to empowering the diverse communities of Queens. Through a broad spectrum of programs, we support individuals of all ages in achieving their personal, educational, and career goals while fostering inclusive, thriving communities. We welcome individuals from all backgrounds who share our commitment to social justice and community well-being. Position Summary QCH is seeking a participant-centered Case Manager to join the CRED Career Services team. This role works directly with young adults ages 18 – 40 to identify barriers, develop individualized plans, and support them in reaching their personal, educational, and career aspirations. • Caseload: 20–30 participants per cohort, • Alumni Support: Outreach for up to 12 months post-program completion (approximately 60 participants annually), • Reporting: Reports to the CRED Program Director Key Responsibilities Case Management • Develop individualized service plans outlining short- and long-term goals., • Conduct comprehensive assessments to support participants in exploring training and career pathways., • Maintain accurate participant records (physical and digital) using SharePoint, DYCD Connect, and Salesforce., • Conduct outreach, home visits, and follow-up services to support retention., • Collaborate with internal departments to connect participants with Family Support Services and other resources., • Partner with Career Services colleagues to coordinate case management., • Maintain consistent communication with parents/guardians to support participant achievement., • Maintain detailed case notes and document all interactions in DYCD Connect and Salesforce., • Attend team meetings, trainings, and professional development sessions., • Support the CRED admissions process by participating in prospective student screening, interviews, and eligibility reviews., • Conduct intake meetings and assessments to determine participant readiness and alignment with program goals., • Maintain accurate documentation of all intake and enrollment decisions in DYCD Connect, Salesforce, and shared databases., • Assist with onboarding and orientation for new participants to ensure a smooth transition into the program., • Collaborate with the Program Director, Instructor(s) and Intake Team to refine intake procedures and improve participant experience. Qualifications • High School Diploma or GED is required, • 2–4 years of experience working with individuals involved in the criminal justice system, mental health, substance use, or behavioral health settings., • Proficiency in Microsoft Office Suite and data tracking platforms such as DYCD Connect or Salesforce., • Ability to manage multiple priorities while working independently and collaboratively., • Availability for a full-time schedule with flexibility as needed. Preferred Skills & Qualities • Bachelor’s degree in psychology, social work, criminal justice, or related field., • Strong interpersonal and communication skills for engaging youth, families, and partners., • Experience facilitating workshops for youth or young adult audiences., • Knowledge of the Fair Chance Act (preferred)., • Familiarity with community-based partners, referral systems, and support networks., • Empathetic, mission-aligned approach to serving diverse communities. What We Offer QCH offers a competitive compensation package, including: • Medical, Dental, and Vision Insurance, • Life Insurance & Flexible Spending Accounts (FSA), • 403(b) Retirement Plan, • Paid Family Leave (with full pay during approved leave), • Up to 27 days of PTO (17 days in the first year) + 12 sick days, • Federal holidays off, • Ongoing training, professional development, and networking opportunities Equal Opportunity Employer Queens Community House is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or veteran status. We maintain a drug-free workplace.