Call center agent jobs in Elizabeth, New JerseyCreate job alerts

Job DescriptionDescription: Technical Support Call Center Manager Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is continually expanding. Our future headquarters are located in Iselin, New Jersey (current headquarters just over the Outerbridge Crossing in Staten Island). We also have satellite offices in California, Georgia and Texas. For more information, visit us at . The Technical Support Call Center Manager oversees a department of 30+ analysts and agents across several locations. Our call center provides well-staffed and quality technical support 6 days a week during standard hours. We also provide on-call support after hours and on Sundays. We are looking for someone who can fill this role and take our call center to the next level. Responsibilities: • Oversee all call center operations and staff, • Prepare work schedules and adjust staffing based upon volume forecasts, • Hire and onboard new team members, • Enable and motivate staff to provide a high level of customer satisfaction, • Ensure that team members meet company standards for professionalism, • Monitor and address responsiveness for tasks, • Prioritize and escalate tasks based upon multiple factors, • Evaluate performance through reporting and analysis, • Proactively effect change by improving management and processes, • Develop agents and supervisors through training and mentoring, • Collaborate with other managers to satisfy customers and achieve company goals Requirements: • Management or supervisory experience in a call center, • College degree or course credits in management, administration or supervisory area, • Effective use of Microsoft Office and business applications, • Experience with analyzing staff and business data and effecting changes based upon that data, • Handles change with a positive attitude Optional Skills: • Ability to remotely manage team members, • Experience as an agent in a call center for technical products or services, • Basic SQL knowledge Benefits include Medical, 401(K), Vacation and Sick leave, Life Insurance, Flexible Spending Account. Optional Dental and Eye Care Coverage Available. Requirements: Requirements: • Management or supervisory experience in a call center, • College degree or course credits in management, administration or supervisory area, • Effective use of Microsoft Office and business applications, • Experience with analyzing staff and business data and effecting changes based upon that data, • Handles change with a positive attitude

Job DescriptionDescription Position: Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our customer support team. As a Call Center Agent, you will be the first point of contact for our customers, responsible for answering inquiries, resolving issues, and delivering a high-quality customer experience. The ideal candidate will be empathetic, patient, and proficient in handling a high volume of inbound and outbound calls. Key ResponsibilitiesCustomer Support: • Handle inbound and outbound calls professionally and courteously., • Identify customer needs and clarify information by conducting thorough problem analysis., • Maintain a positive, empathetic, and professional attitude toward customers at all times., • Develop a comprehensive understanding of the company's products, services, and policies., • Accurately log all call details, interactions, and customer information into the company's CRM system., • High school diploma or equivalent (Bachelor’s degree preferred)., • Strong verbal and written communication skills., • Ability to multitask and prioritize in a fast-paced environment., • Proficient in using computers, CRM software, and other call center tools., • Comprehensive health, dental, and vision insurance., • Paid time off and holidays., • Retirement plan with company match., • Professional development opportunities., • Fun and creative work environment.

Job Description Position: Senior Director, Contact Center Location: United States or Canada Reports to: Chief Operating Officer The Position: We are changing lives every day and are the leading team worldwide in the field of reproductive medicine, with leading clinical outcomes. Are you entrepreneurial minded? Do you enjoy building a thriving team culture that delivers best-in-class patient experience? The Senior Director, Contact Center is responsible for ensuring the strategy, people, processes, and capacity come together to deliver reliable execution and high-quality patient experience at scale. This is a highly cross-functional leadership role that owns the contact center operations – unifying engagement strategy, patient outreach, analytics, and performance management. The ideal candidate combines strong operational leadership with analytical rigor and change management. Essential Responsibilities • Own the contact center operating model, ensuring that patient-facing operations function as a coordinated system across outreach, contact centers, quality, training, and analytics, • Establish and maintain operating cadences (weekly, monthly, quarterly) that drive accountability, visibility, and follow-through across Care Experience leadership and operational teams., • Lead performance management across contact center operations, including forecasting, KPI monitoring, and mitigation planning tied to patient outreach throughput, utilization, lead times, and contact center productivity., • Oversee end-to-end operational workflows across care experience contact center, quality, talent development, and performance management., • Define and enforce decision rights, handoffs, service-level expectations, and escalation paths across operational teams., • Ensure effective agent performance management systems are in place through Quality Assurance, Training, and frontline leadership, using performance data to drive continuous improvement., • Act as a strategic thought partner to the COO, supporting SLT-level planning, reviews, and executive communications related to Care Experience operational performance and readiness., • Build and lead a high-performing hybrid call center serving multiple sites., • Develop and refine Standard Operating Procedures (SOPs) to ensure consistency, standardization and compliance., • Define and manage clear SLAs and KPIs focused on patient experience, responsiveness, and efficiency., • Identify and implement the best tech tools—telephony systems, CRM/EMR integrations, workforce management, and analytics platforms—to drive performance, and manage the support relationship with vendors, • Use tools and data to monitor results, identify bottlenecks, and lead continuous improvement efforts., • Collaborate closely with clinical operations and site leaders to align workflows and priorities, establishing the call center as a best-in-class support extension of the in-clinic team., • Recruit, train, and coach team members, building a culture of accountability and service excellence., • 8+ years of experience in call center, customer service, or patient access operations—ideally in a multi-site healthcare or service organization., • Proven success building or transforming a support operation, including process design, tool selection, and performance optimization., • Strong data-driven mindset; comfortable managing to metrics and dashboards., • Excellent leadership, communication, and remote-team management skills., • Knowledge of HIPAA compliance and patient privacy standards., • High business acumen and acuity, discernment for how to guide others to maximize performance, • High personal accountability for achieving results, high energy and strong drive to develop her/himself while learning our business model, • Ability to influence executives, VPs and other leaders to help drive processes, strategies, and adherence to proper business protocols, • Ability to collate, consolidate and think through data required to create actionable insights for leaders to optimize and implement, • Commitment to data-driven evaluation of initiatives and service levels, • Knowledge of PowerBI and ability to quickly learn internal EMR, reporting tools; ability to build excel models when necessary, • Problem solving and project management skills; understanding the big picture while being attentive to the details required to successfully implement and execute actionable items, • High level of personal agility; able to focus and deliver quick wins in a manner commensurate with the needs of the moment, • Agile thinker, able to quickly transform and convert opportunities into operational successes, • Exceptional written and communication skills, • Proven ability to build strong relationships with key organizational stakeholders and influence operational improvements with a strong balance of EQ and IQ, • Able to effectively leverage business and organizational knowledge within and across functions, • Excellent in Microsoft Office products including PowerPoint (storyboarding and executive communication), Excel, and Outlook, • Ability and willingness to travel nationwide/Canada up to 50% of the time, • Strong knowledge of principles and processes for providing exceptional customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction, • Proven effective leadership, motivational, time management, decision-making, performance management, coaching, developmental, project management, financial planning, process improvement/strategic planning skills

Job Description We are seeking motivated and customer-focused Call Center Agents to handle inbound and outbound calls, provide excellent customer service, and support our clients with professionalism and efficiency. This role is ideal for individuals with strong communication skills who enjoy helping others and working in a fast-paced environment. Responsibilities: * Answer inbound calls and respond to customer inquiries * Make outbound calls to follow up on services or appointments * Resolve customer issues professionally and efficiently * Document call details accurately in company systems * Meet daily performance and quality targets * Maintain a positive and professional attitude at all times Requirements: * High school diploma or equivalent * Strong verbal and listening skills * Basic computer skills * Ability to multitask and work independently * Reliable internet and quiet workspace Benefits: * Flexible schedules * Paid training * Growth opportunities * Remote work options * Performance bonuses

The Service Center Associate is responsible for supporting and retaining our personal lines insurance customers on behalf of our independent agency partners by delivering exceptional service, providing guidance, and maintaining a thorough understanding of our core products, including auto, homeowners, and umbrella. RESPONSIBILITIES • Develop and maintain in-depth product knowledge of core personal lines of products (Auto, Homeowner, Umbrella) across all states we operate (NJ, PA, MA, CT, NY, NH)., • Accurately enter and update policy information in various processing systems., • Respond to customer inquiries regarding coverage, premiums, and policy changes via phone and other channels., • Provide first-call resolution with minimal customer effort, ensuring a seamless experience., • Work effectively under pressure and adapt to changing priorities., • Consistently meet or exceed customer and agent expectations by delivering professional, knowledgeable, and efficient service., • Quote and sell personal lines products to both new and existing clients, • Conduct renewal reviews and recommend appropriate policy adjustments based on customer needs., • Perform other duties as assigned. QUALIFICATIONS • Above average interpersonal, listening, communication, and organizational skills., • Intermediate MS Office skills required., • Ability to manage multiple tasks in a fast-paced, high-volume environment., • Capable of handling a high volume of inbound and outbound calls professionally and efficiently., • Strong attention to detail and accuracy in all tasks., • Flexibility to work full-time schedules that may change based on department needs., • Availability during operational hours: Monday–Friday, 8:00 AM to 7:00 PM., • Sales-related experience preferred., • Spanish-language fluency a plus., • Bachelor's degree (B. A.) from a four-year college or university; or two to three years related experience., • Personal Lines experience preferred., • Property and Casualty license preferred. Must obtain a Property and Casualty Insurance producer license within the first 3 months of employment date. SALARY RANGE The pay range for this position is $45,000 to $58,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. PERKS & BENEFITS • 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays, • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision), • Annual 401(k) Employer Contribution, • Free onsite gym and health center at our Woodbridge Location, • Resources to promote Professional Development (LinkedIn Learning and licensure assistance), • Robust health and wellness program and fitness reimbursements, • Various Paid Family leave options including Paid Parental Leave, • Tuition Reimbursement ABOUT THE COMPANY The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you’re the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock! We’re currently seeking passionate individuals to join our team as Customer Service Associate, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Service Associate, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism. With our internal paid training and licensing program, you will become a certified subject matter expert on Plymouth Rock and affiliate insurance products. RESPONSIBILITIES • Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy., • Ensure first call resolution, making the customer experience as seamless as possible., • Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella)., • Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment., • Utilize your analytical and decision-making skills to address policy changes and corrections effectively., • Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise., • The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every third Saturday. QUALIFICATIONS • Strong interpersonal, communication, and organizational skills., • Analytical mindset with good decision-making abilities., • Proficiency in computer skills and data entry., • High motivation to take ownership and follow up on tasks., • Flexibility to adapt to a fast-paced, changing environment., • Ability to work weekdays and rotational Saturdays., • Must obtain a NJ Property & Casualty Insurance Producer License (You will receive fully paid training, and we will sponsor you for your insurance license)., • High school diploma required, college degree is a plus!, • Spanish language proficiency is a plus! SALARY RANGE The pay range for this position is $48,000 to $52,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. PERKS & BENEFITS • 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays, • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision), • Annual 401(k) Employer Contribution, • Free onsite gym and health center at our Woodbridge Location, • Resources to promote Professional Development (LinkedIn Learning and licensure assistance), • Robust health and wellness program and fitness reimbursements, • Various Paid Family leave options including Paid Parental Leave, • Tuition Reimbursement ABOUT THE COMPANY The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-DNI

In this position the Customer Service Data Analyst is crucial in supporting the Customer Service Center, Underwriting, and Sales teams by providing actionable insights through data analysis and comprehensive reporting. This role requires expertise in Tableau for creating reports and dashboards, proficiency in SQL Server for data extraction and query management, and the ability to support various databases and systems. The successful candidate will work closely with the Customer Service Center, Underwriting, and Sales management teams, while also interacting with Product, Finance, and IT departments. Additionally, this role includes responsibilities as a backup programmer for our Client Letter system. RESPONSIBILITIES • Collect, analyze, and interpret data from various sources to generate reports and dashboards., • Develop and maintain regular and ad-hoc reports for Service, Underwriting, Sales., • Identify trends, patterns, and anomalies in data to provide actionable insights., • Pull data from the Data Warehouse and other sources using SQL Server, running complex queries and building datasets for analysis., • Analyze call center metrics such as call volume, average handle time, and customer satisfaction scores., • Provide insights to improve call center efficiency and customer experience., • Develop reports to monitor agent performance and call center KPIs., • Monitor and report on service levels, turnaround times, and customer feedback, • Analyze underwriting metrics and workflows to identify areas for process improvement., • Create reports to track underwriting performance and efficiency., • Create reports to track sales performance and efficiency., • Develop dashboards and visualizations to track performance and identify opportunities for enhancement., • Analyze existing processes and automate manual functions through technology, • Work closely with department heads and team members to understand data needs and reporting requirements., • Present findings and recommendations to stakeholders in a clear and actionable manner., • Collaborate with IT and data management teams, including Product and Finance, to ensure data integrity and accuracy., • Identify and implement best practices for data collection, analysis, and reporting., • Continuously evaluate and improve reporting processes to enhance efficiency and effectiveness., • Serve as a backup programmer for the Client Letter system., • Program and debug client letters, run batch jobs, and resolve any related issues. QUALIFICATIONS • Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field., • Proven experience as a Data Analyst, Business Analyst, or similar role, preferably within a customer service or financial services environment., • Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI)., • Strong analytical skills with the ability to interpret complex data and present findings clearly., • Experience with call center metrics and underwriting processes is a plus., • Excellent communication skills, both written and verbal., • Strong attention to detail and ability to work independently with minimal supervision., • Ability to manage multiple projects and deadlines effectively. SALARY RANGE The pay range for this position is $61,500 to $81,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. PERKS & BENEFITS • 4 weeks accrued paid time off + 8 paid national holidays per year, and 2 floating holidays, • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision), • Annual 401(k) Employer Contribution, • Free onsite gym at our Woodbridge Location, • Resources to promote Professional Development (LinkedIn Learning and licensure assistance), • Robust health and wellness program and fitness reimbursements, • Various Paid Family leave options including Paid Parental Leave, • Tuition Reimbursement ABOUT THE COMPANY The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

You can do this part-time or full-time * Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in Nationa

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Responsible for managing a whole lot of incoming and outgoing calls in the operations.Identify the needs of the client and find solutions to it.Answering inbound calls, converting them to leads,

But whats our real secret sauce? Its talented people like strongyou/strong!/ppWere on the lookout for a dynamic Sales Agent (Hindi-speaking) to power up our Sales Team!/ppstrongYour Mission:/strong/pulliConnect with potential customers through phone, email, or chat to introduce and passionately expl

Call Center Representative Agent - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Call Center Representative Agent experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • $75-$150 (per 1 hour session) If you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call center representative, call center agent or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

American Central Marketing Group is expanding our Medicare call center team! We're seeking driven, coachable sales reps to become licensed Medicare agents and help seniors choose the right health plans. Make outbound and take inbound calls to Medicare-eligible individuals. Warm inbound & outbound le

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. Shift-based in a Call Center that works 24/7. Aircall's VoIP Speed Test | Aircall.

Call Center - Bilingual Insurance Sales Agent/Sales Representative. Requisition Number: CALLC031876. Pay Range: For a Bilingual Insurance Sales Agent is $16-$20/ hourly.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. Shift-based in a Call Center that works 24/7. Aircall's VoIP Speed Test | Aircall.

Call center representative agent experience is not necessary. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Call Center Representative Agent experience not required.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. Working conditions include remote work, shift-based in a Call Center that works 24/7, and the Pacific Time Zone. Main Internet Speed Requirement Jitter: below 10ms Latency: below 160ms Upload:

Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. Call cente

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. Shift-based in a Call Center that works 24/7. VoIP Speed Test | 8x8 // Aircall's VoIP Speed Test | Aircall // VoIP Speed Test: Check Your Network Reliability (getvoip.

High-quality leads provided: no calling family or friends.

We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.

High-quality leads provided: no calling family or friends.

You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. You'll need to articulate solutions clearly and empathetically.

High-quality leads provided: no calling family or friends.

You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. You'll need to articulate solutions clearly and empathetically.

High-quality leads provided: no calling family or friends.

We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.

High-quality leads provided: no calling family or friends.

You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. You'll need to articulate solutions clearly and empathetically.

High-quality leads provided: no calling family or friends.

You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. You'll need to articulate solutions clearly and empathetically.

High-quality leads provided: no calling family or friends.

You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. You'll need to articulate solutions clearly and empathetically.

High-quality leads provided: no calling family or friends.

You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. You'll need to articulate solutions clearly and empathetically.

We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.

You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. You'll need to articulate solutions clearly and empathetically.

We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.

You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. You'll need to articulate solutions clearly and empathetically.

We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.

You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. You'll need to articulate solutions clearly and empathetically.

You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. You'll need to articulate solutions clearly and empathetically.

You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. You'll need to articulate solutions clearly and empathetically.

You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. You'll need to articulate solutions clearly and empathetically.

You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. You'll need to articulate solutions clearly and empathetically.

You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. You'll need to articulate solutions clearly and empathetically.

You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. You'll need to articulate solutions clearly and empathetically.