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Job DescriptionJob Summary We are seeking a motivated and detail-oriented Collections Agent/ Office Assistant to join our team. The ideal candidate will be responsible for managing outstanding accounts, contacting customers to secure payment, maintaining positive client relationships while ensuring compliance with company policies and applicable regulations. You will also be doing daily administrative operations, ensuring the office runs smoothly by handling clerical tasks, coordinating communications, and assisting team members with a variety of administrative duties. Key Responsibilities • Contact customers via phone, email, and written correspondence to collect outstanding debts, • Review accounts to identify overdue balances and take appropriate collection actions, • Negotiate payment plans and settlements in a professional and respectful manner, • Maintain accurate records of all communications and transactions, • Resolve billing discrepancies and disputes efficiently, • Monitor assigned accounts to ensure timely payments, • Escalate complex or high-risk accounts when necessary, • Ensure compliance with all relevant laws and regulations (e.g., FDCPA) Qualifications • High school diploma or equivalent, • Previous experience in collections, customer service, or accounts receivable preferred, • Strong communication and negotiation skills, • Ability to handle difficult conversations with professionalism, • Detail-oriented with strong organizational skills, • Basic computer skills and familiarity with CRM or collections software Preferred Skills • Experience working in financial services or call center environments, • Knowledge of debt collection regulations and best practices, • Problem-solving mindset with the ability to think critically, • Ability to work independently and meet performance targets Compensation & Benefits • Competitive salary + performance-based incentives, • Paid time off and holidays, • Opportunities for growth and advancement How to Apply Interested candidates should submit their resume and a brief cover letter outlining relevant experience to [Insert Email or Application Link].

Job Description Role Summary: We’re looking for a motivated Junior Amazon Connect Developer to join our team in building and supporting cloud-based contact center solutions. In this role, you’ll work closely with senior engineers and business teams to design, implement, and optimize scalable systems leveraging Amazon Connect and various AWS services. This is a great opportunity to gain hands-on experience in cloud development and customer engagement technologies. Key Responsibilities: * Contact Flow Development: * Design, develop, and maintain voice and chat contact flows in Amazon Connect. * Implement serverless functions using AWS Lambda (Node.js, Python, or Java). * Incorporate Amazon Lex for conversational chatbot functionality. * System Integration: * Connect Amazon Connect with internal systems and third-party tools using APIs, S3, DynamoDB, and API Gateway. * Support integrations with CRMs like Salesforce or ServiceNow. * Configuration & Optimization: * Set up routing profiles, queues, and agent hierarchies. * Analyze usage data and feedback to improve system performance and call flows. * Monitoring & Maintenance: * Use CloudWatch for logging, monitoring, and alerting. * Troubleshoot production issues and ensure platform reliability. * Documentation & Collaboration: * Maintain up-to-date documentation for all integrations and flows. * Work with QA, DevOps, and product teams to deliver high-quality solutions. Required Qualifications: * 1–3 years of experience in software development or cloud engineering. * Some hands-on exposure to Amazon Connect or similar contact center technologies. * Familiarity with AWS Lambda, Lex, S3, DynamoDB, and API Gateway. * Basic programming knowledge in Node.js, Python, or JavaScript/TypeScript. * Understanding of CI/CD pipelines, Git, and Infrastructure-as-Code (CloudFormation or CDK). * Strong analytical and communication skills. * Willingness to learn and receive training on Amazon Connect. Preferred Qualifications: * AWS Certified Developer or AWS Cloud Practitioner certification. * Experience with Salesforce Service Cloud Voice or similar CRM integrations. * Understanding of telephony, IVR, and ACD systems. * Familiarity with Agile/Scrum development environments.

Job Description Overview We are on a mission to ensure everyone has access to medical expertise, no matter where they are. Half the world still lacks access to quality healthcare. Even in advanced systems, outcomes are uneven, and clinicians are overwhelmed. Medical knowledge grows faster than human capacity can keep up. Corti exists to close that gap. Our AI platform expands access to medical expertise, reducing errors, restoring time to clinicians, and making care more affordable, accessible, and human again. There is no quality healthcare without a quality dialogue, and no reliable AI without a strong foundation. Help us build both. Why Corti? Corti is the frontier lab for clinical-grade AI. We build world-leading models and infrastructure that power healthcare's most ambitious software - from EHR vendors and virtual care platforms to the health systems that care depends on. Today, Corti serves over 100 million patients annually, including the NHS. Our flagship model, Symphony, is trained and validated on real clinical data from real patient interactions, and powers the clinical and administrative work that healthcare runs on. We power the builders who are redefining how healthcare works, from startups creating new patient experiences to enterprises modernizing the systems that care depends on. If you believe that AI purpose-built for medicine will define the next century of healthcare, you belong at Corti. The Role We are seeking a technically curious, execution-focused Growth Marketer to sit at the center of Corti’s growth engine. This role is for someone who can read an API doc, spin up a landing page, and write a launch post that developers actually want to read. You are technical enough to understand what we build, creative enough to make people care, and pragmatic enough to ship instead of overthinking. You will own the surfaces and campaigns that drive developer awareness, acquisition, and activation. That includes product launches, landing pages, demand generation, developer-facing content, and growth analytics. You will move fast across channels and formats, with real ownership over what ships and how it performs. What you’ll be doing: Product launches and landing pages * Design and build landing pages, launch assets, and promotional materials (often coding or prototyping yourself) * Collaborate on the end-to-end build and launch process for new products, features, and platform updates * Coordinate cross-functionally with product, engineering, and design to bring launches to market * Write launch content and developer-facing announcements that inspire our audience to dive in Demand generation * Plan and execute campaigns that drive signups, activations, and pipeline across paid, organic, and owned channels * Run conversion rate experiments across the signup and activation funnel * Manage paid campaigns and track performance against acquisition and activation targets Content and SEO * Produce developer-facing content for blog, social, and community channels * Build and execute an SEO strategy targeting developers searching for healthcare AI tooling * Write technical blog posts, guides, and tutorials that position Corti as the default platform for healthcare AI development * Create sales enablement assets, templates, and collateral as needed Analytics and reporting * Build dashboards and reports to track campaign performance, funnel metrics, and growth KPIs * Analyze user behaviour to identify activation patterns and conversion opportunities * Report regularly on what’s working, what’s not, and where to invest next * Use data to prioritise experiments and allocate resources across channels What you bring: You may have been a growth marketer at a developer tools company, a product marketer at a PLG SaaS business, or a growth generalist at a Series A-C startup who touched everything from paid ads to SEO to rapid prototyping. Whatever your path, you have marketed a technical product to a technical audience and are comfortable building things yourself rather than waiting on others. Technical aptitude * Comfortable reading API documentation and understanding how developer products work * Able to build or “vibe code” landing pages, simple tools, and prototypes (or excited to learn) * Familiar with developer workflows, tooling, and PLG motions * Not a software engineer, but the kind of person who builds side projects, tinkers with AI tools, and stays close to the product Marketing execution * Experience running campaigns across paid, organic, email, and content channels * Track record of shipping landing pages, launches, and growth experiments quickly * Comfortable with analytics tools like Google Analytics or Posthog and building reports that drive decisions * Strong writing skills, particularly for technical and developer-facing audiences Builder mindset * 2-4 years of experience in growth, product marketing, or a generalist role at an early-stage tech company * Comfortable operating with minimal structure and defining the playbook as you go * High output: you ship fast, learn from results, and iterate * Genuine interest in AI and healthcare Tools we work with: * Webflow * Lovable * Cursor * Claude * PostHog * Google Analytics What a day looks like: On any given day, you might push a new landing page live for an API feature launch, review funnel metrics to diagnose a drop in activation, draft a blog post on a new agent capability, and jump on a call with product and engineering to scope the next release. We don’t care about the exact title on your CV. What matters is that you are technical enough to understand what we’re building, fast enough to ship without waiting for permission, and someone your friends might describe as “one of the smartest people they know.” Life at Corti * You will work closely with the Growth, Product, and Engineering teams * High autonomy, low bureaucracy, and real ownership * Direct impact on how developers discover and adopt Corti’s platform * Equipment provided by Corti * Working in our New York office Ready to dive into the world of Corti? Hit that 'Apply' button, and let's start working together on reshaping the dialogue in healthcare, making a real difference for millions of patient outcomes around the world. 🤝 Bringing in top talent from all backgrounds is crucial in our pursuit to improve the world of healthcare. We encourage applications from all people and do not discriminate based on race, religion, national origin, gender, sexual orientation, age, and/or disability status. At Corti, experience comes in many forms, and we’re passionate about creating teams with a multitude of perspectives! If you believe your experience is close to what we’re looking for but not an exact match, we still hope you’ll consider applying! Compensation Range: $120K - $155K

Job Description Essential Job Functions: The Clinical Director provides direct supervision to a team of Clinical Supervisors to provide an array of services to survivors of domestic violence, their children and the person causing harm (separately). Duties may include some or all of the following: • With the Senior Director, inform and implement all program start-up activities including hiring program staff, developing staff training and team development plans, developing partnerships within Safe Horizon’s programs and the Administration for Children’s Services, • Inform and document FFP service and coordination protocols;, • Provide individual supervision (including trauma treatment, preventive, and administrative supervision) and group supervision to the Clinical Supervisors, in accordance with Safe Horizon’s supervision standards, • Conduct in-depth intake assessments with survivors and persons causing harm in the family to screen for mental health needs, safety issues, substance use, • Provide expert clinical consultation (with an emphasis on the dynamics and impact of IPV and child trauma) to the Clinical Supervisors and ACS partners, to ensure the response to children and families is well coordinated and provided in a child-focused, trauma-informed manner;, • Prepare for and facilitate case disposition meetings with support from the Deputy Director,, • Working in close partnership with the team of Clinical Supervisors and ACS to coordinate service provision for children and families impacted by, domestic violence;, • Develop and enhance preventive and trauma intervention services;, • Facilitate and support clients in family team conferences, • Ensure staffs’ timely and accurate entry of data into required data systems;, • Review staff documentation of all relevant client information and timely documentation of supervisory notes, • Attend trainings relevant to position, including learning and consultation on evidence-based treatment models, • Coach and develop staff’s practice skills in accordance to Safe Horizon’s client centered, trauma informed, anti-racist approach, • Actively participate in individual and group supervision; including conducting individual and group supervision for direct reports, in accordance with Safe Horizon’s quality supervision standards, • Prepare for and participate in regularly scheduled FFP team case review meetings about new and on-going cases; where appropriate, • Analyzing client data and making recommendations to the Senior Director for service delivery enhancements, • Maintain open communication with supervisors and team members, • Implement strategies for addressing personal and staff vicarious trauma, • Model effective team-building, collaboration, conflict-resolution and problem-solving skills Knowledge and Required Skills: • Sensitivity towards and understanding of victimization, especially the experience of survivors of domestic violence and all members of their families including the person causing harm in the family;, • Strong communication and organizational skills;, • Ability to work under pressure in a calm and reassuring manner;, • Ability to work evenings as needed and maintain a flexible work schedule, • Provide some on-call support, • Basic understanding of computer and systems for managing case records, • An advanced degree (MSW or PhD) or related field required. Minimum 5 years clinical experience working with children and families and at least 2 years of clinical supervisory experience required and/or clinical supervision, • Prior experience working with children and families impacted by domestic violence, abuse and/or trauma, • Commitment to anti-racism work, • Expertise in acute, trauma-focused, evidence-informed practices working with children and families impacted by abuse and trauma preferred;, • Bilingual Spanish/English fluency, • Strong oral and written communication skills, • LCSW or comparable licensure preferred., • Experience with family therapy or individual therapy preferred with survivors of domestic violence or persons causing harm in a trauma-informed setting;, • Knowledge of the New York City domestic violence service system, public benefits, child welfare, housing system and other social services. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal. Hiring Range: $80,000-$90,000 Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Safe Horizon was named one of City & State New York Top Workplaces of 2025

Job Description About the Opportunity This is an opportunity for a highly motivated and results-driven Real Estate Brokerage Sales Manager with a strong background and a keen understanding of the real estate market to join a reputable and successful national real estate company. The Sales Manager is responsible for motivating and leading a team of real estate sales associates in their office. In addition, the Sales Manager handles the recruiting to promote office growth, as well as the training to ensure the success of their sales associates. About the Company A nationally renowned and long-standing brand for over 50 years, our client has built their company around helping people achieve their visions of the future smoothly and with as little stress as possible. Equipped with outstanding tools for their agents to build and grow their careers, the company offers both agents and clients a high-touch, seamless experience. Job responsibilities include, but are not limited to, the following: Management and Leadership: • Leads all residential sales activities within a branch office, • Promotes the Company's Internal services and products, including those relating to mortgage, insurance, financial, and title, • Accountability for achieving branch office production and performance goals, • Leads weekly sales meetings to help Sales Associates achieve goals, • Oversees agent participation in the Internal Lead Network Program, • Oversees agent participation in the Internal Rental Network Program, • Manages the recruiting process for both new and experienced Sales Associates, • Maintains an active role in the execution of our significant local marketing/advertising, • Oversees direct mail/Farming programs, • Implementing and managing various programs established by the company to achieve objectives, • Demonstrates mastery of key sales tools within the office and trains Sales Associates on the use of the following tools, including but not limited to: Getting to Know You; Listing Presentation; Price Trend Analysis; Market Update; Buyer Consultation, • Responsible for conditions and maintenance of the office grounds and supplies, • Performs other duties as assignedRequirements:, • High school diploma or GED, • Associate's or Bachelor's degree preferred, • State of NJ real estate license is required; local knowledge of Bergen County is preferred, • A real estate broker's license, • Valid driver's license with access to reliable transportation is required, • Five (5) or more years as a successful real estate Sales Associate preferred, • Sales experience in the local market a plus, • Real estate sales management experience is a plus, • Knowledge of all state and federal rules and guidelines pertaining to real estate transactions, • Proven ability to motivate and lead a team, • Good mentoring skills, • An energetic, positive, and professional demeanor, • Excellent communication, leadership and organizational skills with the ability to efficiently organize and set priorities, • Excellent presentation skills; ability to present to a large and diverse audience, as well as to a small group, • Ability to interact with all levels of management and the general public, • Ability to identify, analyze and logically solve problems quickly Competitive Compensation package Medical & Dental insurance 401(k) with match Life Insurance Supplemental Benefits Paid time off Work Location: In-Office, Full Time $80,000 - $100,000 Base Salary Plus Bonus Incentives based on production, company dollar, and office bonus

Job Description Stuut is transforming accounts receivable for B2B companies—making collections smarter and faster for companies that have historically relied on manual processes that are labor intensive and costly. Our platform is gaining traction with finance teams across industrials, chemicals, and manufacturing sectors from Fortune 10 brands to scaling midmarkets. We're backed by top-tier investors including a16z, Khosla, Activant, 1984 Ventures and Page One. The Role Voice Telecommunication is a critical channel for accounts receivable. Customers pick up the phone. Agents need to call. Transfers need to work. Voicemails need to land. We are building AI agents that do real work across collections, cash application, disputes, customer communications and the phone is where much of that work happens. We're hiring a Lead Voice Infrastructure Engineer to build the foundation for AI-driven voice at Stuut. You'll work closely with our engineering, product, and go-to-market teams to design and operate the voice infrastructure that powers production phone interactions at scale. This role sits at the intersection of telephony infrastructure, realtime voice systems, AI voice agents, and finance workflows. We are looking for someone who has real depth in telephony, can build distributed systems that hold up under production pressure, and understands that infrastructure decisions shape product outcomes. You will own the systems that determine whether calls connect, transfers complete, and business results get measured. This is the first dedicated voice infrastructure hire at Stuut. You will define how we build this. What You’ll Do * Design, build, and operate telephony services that manage phone numbers, SIP trunks, carrier integrations, and call routing at scale * Develop reliable signaling and media systems that bridge traditional telephony with realtime voice infrastructure and AI pipelines * Build and improve core voice workflows: outbound calling, inbound routing, warm transfer, voicemail handling, DTMF interaction, and human handoff * Work closely with speech and AI systems across STT, TTS, turn-taking, interruption handling, and agent orchestration * Improve call quality, latency, reliability, and debuggability across the voice stack * Build internal APIs and platform primitives that make voice capabilities accessible to product and engineering teams * Instrument voice workflows so we can measure business outcomes: answer rates, transfer success, voicemail outcomes, and resolution rates * Work with carriers and external vendors to expand coverage, improve routing performance, and handle regulatory or operational requirements * Dive into production issues when needed, including packet captures, signaling traces, vendor debugging, and incident response You Might Be a Fit If You… * Are a strong senior software engineer with experience building distributed backend systems * Have meaningful experience with telephony systems: SIP, RTP, PSTN connectivity, trunks, number provisioning, or call routing * Are comfortable working on realtime media systems where latency, reliability, and observability matter * Can debug across layers, from APIs and backend services down to protocols, signaling flows, and packet-level issues * Think beyond code and understand how infrastructure decisions affect product behavior, developer experience, and end-user trust * Are pragmatic, hands-on, and able to move between architecture and direct execution * Have experience with WebRTC, realtime media platforms, or speech systems (streaming STT, TTS, turn detection, conversational voice agents) * Have worked with contact center workflows, IVR systems, or enterprise telephony integrations * Have experience with Go, Python, C, or C++ * Are excited about building the infrastructure that will define AI-powered business communication over the next decade Compensation * Top-of-market salary and equity package * Benefits (for U.S.-based full-time employees) * Medical, dental & vision insurance coverage for you * 401(k) & Match * Equity * Flexible PTO * Parental Leave Compensation Range: $185K - $250K

Job Description Vestwell is the financial technology company powering the new savings economy. The New York City-based fintech platform redefines how people save for the critical aspects of life across retirement, education, and healthcare savings needs. Today, Vestwell enables over 350,000 businesses and nearly 1.5 Million active savers, with over $30 billion in assets saved across all 50 United States. Vestwell offers a range of products, including workplace-delivered retirement plans, employer-offered student loan repayment benefits, and various savings accounts for education, emergencies, and individuals with disabilities. Vestwell's platform serves a diverse clientele, including financial advisers, employers, third-party administrators, financial institutions, payroll providers, government agencies, and individual savers. To learn more, visit vestwell.com Who Are We Looking For? We're looking for a systems-minded operator who can own the feedback loop between our service channels and our knowledge ecosystem. You'll ensure our external help center, agent knowledge, and AI training content stay tightly aligned to our highest volume tickets, channels, and categories, so both AI enabled automated and human agents resolve issues quickly and consistently. You will ultimately own the operational knowledge layer that powers both human and AI service resolution. The ideal candidate thrives on bringing structure to complex operational challenges.You are both detail oriented and execution-focused, someone who can see the big picture while managing the day-to-day mechanics that move work forward. You will work within the operational rhythm and workflows, leveraging the AI feedback to improve the performance, identify and implement knowledge system improvements. This role owns the operational feedback loop between service demand signals (tickets, calls, AI conversations) and the knowledge systems that power both automated and human issue resolution. This role reports to the Director of Business Operations. What Will You Be Doing? As a Senior Associate, Knowledge Systems & Management, you will serve as an individual contributor responsible for driving operational initiatives from intake through implementation, while continuously improving the systems and documentation that support our internal teams. Your responsibilities will include, but are not limited to: • Build the infrastructure to monitor service channel trends and partner with the marketing team to create and optimize AI training content, agent knowledge resources, and customer facing support content., • Ensure accurate knowledge is surfaced effectively within the agent workspace to support fast and accurate resolution of customer issues and utilized as part of automations that drive operational efficiency., • Own the creation, maintenance, and governance of operational documentation, including workflow guides and internal knowledge resources., • Collaborate with Marketing when internal knowledge informs customer-facing content to ensure alignment between internal processes and external guidance., • Identify and implement changes that improve agent productivity, including increasing tickets resolved per day, reducing average handle time, and improving first-touch resolution rates. Ultimately, you'll be expected to set targets for some of the following operational KPIs and ensure they are achieved:, • First Touch Resolution, • AI Containment Rate, • Agent Handle Time, • Tickets per Agent per Day, • Help Center Deflection Rate, • Continuously review AI-handled conversations, agent interactions, and operational signals to identify gaps in the knowledge corpus., • Analyze the effectiveness of the knowledge ecosystem by comparing the content surfaced to customers with the types of issues appearing in service channels., • Collaborate with marketing to refine external support content while maintaining ownership of the operational knowledge structure and accuracy., • Partner with AI and Business Systems teams by providing operational input and recommendations based on knowledge system performance and service outcome goals., • Partner with Service leadership to align content improvements with operational needs while maintaining clear ownership of execution decisions., • Track progress, identify risks and blockers, and proactively escalate issues to ensure successful and timely delivery., • Translate system updates, process changes, and technical concepts into clear, actionable guidance for internal stakeholders., • Support the BizOps team with operational changes to empower quick turnaround on the roadmap improvements Requirements The Necessities • Ability to independently drive operational improvements from problem identification through implementation., • Design and run small operational experiments to improve AI resolution rates, agent workflows, and knowledge effectiveness., • Exceptional attention to detail and a commitment to operational accuracy., • Excellent written and verbal communication skills, particularly in cross-functional environments., • Demonstrated experience (2+ years preferred) in operations, process improvement, project coordination, or a related function., • Proven ability to bring structure to ambiguity and execute with minimal oversight., • Highly organized, proactive, and solutions-oriented mindset., • Experience working with a help center or knowledge base (e.g Zendesk, Salesforce, Confluence) or similar., • Comfortable using ticket and channel data (exports, dashboards, or basic queries) to decide what to build or improve., • Experience in fintech, financial services, or a regulated operational environment., • Familiarity with Jira, Confluence, Zendesk, Asana, AWS tools such as Connect or similar workflow and documentation tools., • Experience writing customer facing help content,, • Experience working in or alongside service centers., • Hands on experience with AI support tools (chatbots, virtual agents, or similar) This role will be based in either the New York City, Austin, King of Prussia, or Phoenix office, and will be part of Vestwell's hybrid in-office operation. The expected base salary range for this position is $70K - $85K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired. OUR BENEFITS We're an innovative, high-growth company, with lots of exciting milestones ahead. We value health and wellness at Vestwell and in addition to a dedicated Employee Wellbeing Committee, we offer competitive health coverage and generous vacation offering. We have adopted a hybrid office policy, but all employees are welcome at our bright, comfortable office with many workspace options in our Midtown Manhattan, Austin, King of Prussia, and Phoenix offices, so everyone has a setting that is the most productive for them. Oh, and naturally we have a great 401(k) plan! OUR PROCESS It starts the same for every candidate: getting to know the team members through 1-2 conversations about Vestwell, your experience, and your interests. Next steps can vary by role, but the usual next steps are a skill or experience screen (e.g. a coding interview for an Engineer, a portfolio review for a Designer, deeper experience call for other roles) which leads to a virtual or in-person interview panel after that if the screens go well. Before making an offer, our interview process concludes with a references check stage for your recruiter to meet with a current or former supervisor and peer. We prioritize transparency and lack of surprise throughout the process. For your awareness you will only receive correspondence from any other domain not ending in Vestwell.com is not our Recruitment team. Vestwell's Privacy Policy. Attention California residents: In the course of conducting our business and complying with federal, state, and local government regulations governing such matters as employment, tax, insurance, etc., we must collect Personal Information from you. Should you accept employment with Vestwell you may view our California Privacy Rights Act here: Vestwell's California Privacy Rights Policy.

Job DescriptionBenefits: • 401(k), • Paid time off, • Training & development Patient Call Center Agent Job Responsibilities and Duties: Answer all incoming calls, and address patients inquiries, needs, complaints, or other issues Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments Assisting in patient translation, if required Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly Confirm patient visits for next day appointments Identify and escalate issues to management Complete daily call logs and reports Sorting and filing all incoming fax correspondence Other duties as assigned Patient Call Center Agent Qualifications and Skills: High school diploma or equivalent Superior active listening, verbal, and written communication skills Knowledge of customer service practices and principles Excellent data entry and typing skills Ability to handle stressful situations appropriately Fluency in Spanish EMR experience a bonus Benefits: • Holiday pay, • Commuter benefits, • 401K, • Bereavement leave, • On-the-job training, • Paid time off, • Paid training, • Promotional/growth opportunities, • Full-timeJob Types: Full-time Education: • High school or equivalent (Required)Experience:, • Customer Service in a medical setting: 1 year (Required)Language:, • Spanish (Required)

Job DescriptionDescription Position: Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our customer support team. As a Call Center Agent, you will be the first point of contact for our customers, responsible for answering inquiries, resolving issues, and delivering a high-quality customer experience. The ideal candidate will be empathetic, patient, and proficient in handling a high volume of inbound and outbound calls. Key ResponsibilitiesCustomer Support: • Handle inbound and outbound calls professionally and courteously., • Identify customer needs and clarify information by conducting thorough problem analysis., • Maintain a positive, empathetic, and professional attitude toward customers at all times., • Develop a comprehensive understanding of the company's products, services, and policies., • Accurately log all call details, interactions, and customer information into the company's CRM system., • High school diploma or equivalent (Bachelor’s degree preferred)., • Strong verbal and written communication skills., • Ability to multitask and prioritize in a fast-paced environment., • Proficient in using computers, CRM software, and other call center tools., • Comprehensive health, dental, and vision insurance., • Paid time off and holidays., • Retirement plan with company match., • Professional development opportunities., • Fun and creative work environment.

Job Description Lead Knowledge Strategist Description: • As a Community Support Lead Knowledge Strategist, you will be responsible for maintaining the knowledge platforms, communications and information/process flows for our CS ambassadors., • You will work on large projects, often involving multiple Knowledge Editors, to ensure the ambassadors have accurate and current information that’s easy to find. You will work with cross-functional partners, Knowledge Editors and Knowledge Management Leads to collect requirements, define, document, and deliver agent facing content. Duties:, • You are responsible for translating information into clear, easy to understand content across internal knowledge bases in line with tone and voice standards, • Content types you create and maintain include internal solution articles, Community Support standard responses, and call scripts., • You independently manage and oversee complex content and knowledge management tasks and Lead (high-impact) initiatives that improve the accessibility and quality of our content often involving other content writers, and together deliver to expected timelines and standards., • You own overall team performance against certain content KPIs, including tracking and communicating progress and/or improvement opportunities, • You work with our program & product managers and engineering to design, set up and deliver new content and knowledge services, incl. the setup of content and knowledge repositories, such as bespoke knowledge bases or new content types, • You work with program & product managers, data analytics and engineering to measure content effectiveness, identify improvements, propose and deliver plans to increase content quality & effectiveness (SEO, workflow utilization, etc)., • You influence tone/voice standards, and shape CKMPO's tone/voice standards with standards in mind, • You are responsible for optimizing our internal CKMPO processes, standards, training, and toolingRequirements:, • Excellent writing, editing, and proofreading skills, • Resourceful, adaptable and comfortable with ambiguity; you have worked in a fast-paced environment, • 7+ years of experience in multi faceted technical and instructional content writing/content strategy, • Highly versed in the adopting, developing and rolling out of content style standards (e.x. Chicago Manual of Style) and information management strategies/taxonomies, • Well versed working with various C/KM systems (Drupal, Confluence, ContentStack, Contenful, etc.) and experiencing setting up/administrating C/KM systems., • In-depth knowledge of customer service and contact center operations, strong experience writing for customer support audiences, • Proven ability to work in a multicultural, multilingual and global organization; highly familiar with the dynamics and culture of working in global teams., • Strong project management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously., • Applied Content & Knowledge Management methodologies; Holds Content/Knowledge Management certifications (KCS, UX, SEO) or acquired deep practical expertise related to these areas., • Experience mentoring team members, distributing work and assuring its delivery, and sharing success amongst a global teamCompensation:, • $62.71 – 68.97/hr W—2Req ID:, • 36482648

Job Description Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches., • Ensure organizational compliance with federal, state, and local environmental, occupational health, life safety, and facilities regulations; manage resolution of violations issued by regulatory agencies., • Investigate health and safety incidents, including injuries, accidents, and property damage; analyze root causes, severity, and costs; and recommend corrective and preventive actions., • Lead and coordinate responses to regulatory inquiries, legal requests, and law enforcement matters related to health, safety, and facility operations, including review of security video footage as needed., • Serve as the primary coordinator for emergency response efforts involving fires, power outages, gas leaks, hazardous material exposure, severe weather, and other critical incidents and weather relatedweather-related planning., • Provide on-call response to urgent environmental and life safety issues outside of normal business hours and promptly notify senior leadership as required., • Conduct routine inspections of facilities, equipment, and operations to identify hazards and ensure compliance with environmental and occupational health and safety standards., • Develop, implement, and maintain disaster preparedness plans, emergency action plans, site safety plans, and related documentation in alignment with regulatory requirements and best practices in partnership with site leaders, • Support safety planning for large construction, renovation, and maintenance projects through risk assessments and safety program development., • Respond to and investigate employee safety concerns and complaints to identify hazards and recommend mitigation strategies., • Advise executive leadership and management on safety, risk management, and regulatory compliance matters., • Monitor changes in applicable laws, regulations, and industry standards and integrate requirements into organizational policies and procedures., • Develop, coordinate, and deliver safety-related training programs and educational materials to appropriate staff., • Act as liaison with regulatory agencies and prepare required reports, documentation, and compliance updates., • Develop procedures and metrics to monitor and evaluate the effectiveness of safety and risk management programs Required: • Bachelor’s degree preferred in safety, engineering, physical sciences, or a related technical field; or equivalent combination of education and relevant experience., • Minimum of two (2) years of professional experience in occupational health and safety or a closely related field., • Demonstrated experience with emergency response and the ability to maintain current First Aid and CPR certifications., • Working knowledge of OSHA regulations, health standards and best practices, including 29 CFR 1910, and experience with Workers’ Compensation case management., • Familiarity with New York State HERO Act requirements., • Strong written, verbal, and presentation skills, with the ability to communicate technical information effectively., • Ability to work independently, manage time effectively, and prioritize multiple tasks in a fast-paced environment., • Proven investigative, analytical, and problem-solving skills, including conducting incident investigations and job hazard analyses., • Proficiency with current computer and mobile technologies and familiarity with standard safety and health tools used for risk assessment and improvement., • Ability to build effective working relationships with internal and external stakeholders., • Ability to travel throughout the five boroughs of New York City. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal. Hiring Range: $75,000.00 - $88,000.00 Annually Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job DescriptionCoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at You'll Do: The Cloud Experience organization at CoreWeave owns the customer- and admin-facing surfaces of our AI cloud platform, including cloud and admin consoles, REST/gRPC APIs, Infrastructure-as-Code interfaces, CLIs, SDKs, and agent-centric workflows. The team is responsible for delivering a unified, secure, and scalable developer experience across products and services, with a strong focus on how users understand, operate, and govern their workloads through our interfaces. Within Cloud Experience, the Cloud & Admin Consoles team builds the primary graphical interfaces used daily by CoreWeave customers and internal operators. From onboarding and resource management to org-wide governance and observability, this team defines the information architecture, navigation, and interaction patterns that shape how users experience CoreWeave Cloud. About the Role: As an Engineering Manager (M1), Cloud Experience – Cloud & Admin Consoles, you will lead a team of frontend and full-stack engineers responsible for CoreWeave's core web and admin console experiences. You will own key areas of the console—including navigation, layout, resource views, workflows, and shared UI components—while partnering closely with Product, Design, and Engineering to deliver intuitive, reliable, and deeply integrated user experiences. This role balances people leadership, technical ownership, and product execution to ensure our consoles scale with the platform and meet the needs of both customers and internal operators. In this role, you will: * Lead a team delivering high-quality cloud and admin console features used by customers and internal teams. * Own console information architecture, navigation, and layout to ensure users can easily discover, understand, and manage resources. * Define and evolve reusable UI components and patterns (forms, tables, wizards, notifications, resource detail views) to ensure consistency across the console. * Partner with Product and Design to translate user journeys into clear, opinionated workflows for provisioning, configuration, governance, and operations. * Collaborate with API, IAM, and platform teams to design integrations that make the console a first-class client of underlying services. * Ensure console experiences are fast, accessible, and resilient through performance optimization, accessibility best practices, and robust error handling. * Establish and monitor SLIs/SLOs and UX metrics (e.g., page load times, error rates, navigation success) to drive continuous improvement. * Maintain and extend the console design system, including component libraries, theming, and documentation. * Drive roadmap execution by prioritizing work, managing dependencies, and balancing new features, UX improvements, and technical debt. * Hire, onboard, mentor, and develop engineers with clear expectations, feedback, and career growth paths. * Participate in on-call and incident response to ensure critical console workflows remain usable during high-severity events. Who You Are: * 6+ years of professional software engineering experience, including 1–3 years as an engineering manager with people-lead responsibilities. * Proven experience leading teams that build and ship modern web frontends at scale using React, TypeScript, and component-based design systems. * Experience translating user journeys into well-structured workflows and information architectures in partnership with Product and Design. * Strong understanding of backend-for-frontend patterns and consuming GraphQL APIs, including data modeling for multi-tenant environments. * Experience building or supporting SaaS or cloud platforms, including concepts such as multi-tenancy, org/project hierarchies, and roles/permissions. * Familiarity with accessibility (a11y), internationalization, and responsive design best practices. * Experience owning end-to-end delivery for production services, including planning, execution, quality, and operational health. * Strong written and verbal communication skills, with the ability to align cross-functional stakeholders around priorities and tradeoffs. Preferred: * Experience building consoles or dashboards for cloud platforms, developer tools, observability/APM products, or infrastructure SaaS environments. * Familiarity with design systems and tools such as Figma, and experience evolving shared component libraries with designers. * Exposure to infrastructure concepts such as containers, Kubernetes, networking, storage, and GPU workloads. * Experience implementing role-aware and permissioned UI views using IAM models such as RBAC, ABAC, or policy-based access. * Prior experience leading frontend modernization efforts (e.g., React/TypeScript migrations, state management improvements, design system adoption). Wondering if you're a good fit? We believe in investing in our people and value candidates who bring diverse experiences—even if you don't meet every requirement. You might be a great fit if: * You care deeply about end-to-end console user journeys, from first login to complex operational workflows. * You have strong opinions (lightly held) about great console UX, including clear information architecture and thoughtful defaults. * You enjoy coaching engineers on frontend craft, UX quality, and maintainable systems. * You're energized by creating consistency and coherence across a fast-moving platform. * You're comfortable operating amid ambiguity while balancing short-term delivery with long-term architectural and usability investments. Why CoreWeave? At CoreWeave, we work hard, have fun, and move fast. We're in an exciting stage of hyper-growth and are constantly learning as we scale. Our team cares deeply about how we build our product and how we work together, guided by our core values: * Be Curious at Your Core * Act Like an Owner * Empower Employees * Deliver Best-in-Class Client Experiences * Achieve More Together We foster an environment that encourages collaboration, independent thinking, and innovative solutions to complex problems. As CoreWeave continues to grow, opportunities for impact and career development expand alongside it. You'll work with some of the best talent in the industry—and they'll want to learn from you, too. Come join us. The base salary range for this role is $165,000 to $242,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration. California Consumer Privacy Act - California applicants only CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: . Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Scale AI is the data foundation for AI, helping organizations build and deploy reliable production AI applications. We partner with leading enterprises and government organizations to accelerate their AI initiatives through our data annotation platform, generative AI solutions, and enterprise AI capabilities. As a Forward Deployed AI Engineer on our Enterprise team, you'll be the technical bridge between Scale AI's cutting-edge AI capabilities and our most strategic customers. You'll work with enterprise clients to understand their unique challenges, architect custom AI solutions, and ensure successful deployment and adoption of AI systems in production environments. This is a hands-on technical role that combines deep engineering expertise with customer-facing problem solving. You'll work directly with customer engineering teams to integrate AI into their critical workflows. • Partner directly with enterprise customers to understand their technical infrastructure, data pipelines, and business requirements, • Design and implement custom integrations between Scale AI's platform and customer data environments (cloud platforms, data warehouses, internal APIs), • Build robust data connectors and ETL pipelines to ingest, process, and prepare customer data for AI workflows, • Deploy and configure AI models and agents within customer security and compliance boundaries, • Develop production-grade AI agents tailored to customer use cases across domains like customer support, data analysis, content generation, and workflow automation, • Architect multi-agent systems that orchestrate between different models, tools, and data sources, • Implement evaluation frameworks to measure agent performance and iterate toward business objectives, • Design human-in-the-loop workflows and feedback mechanisms for continuous agent improvement, • Create sophisticated prompt engineering strategies optimized for customer-specific domains and data, • Build and maintain prompt libraries, templates, and best practices for customer use cases, • Conduct systematic prompt experimentation and A/B testing to improve model outputs, • Implement RAG (Retrieval Augmented Generation) systems and fine-tuning pipelines where appropriate, • Serve as the primary technical point of contact for strategic enterprise accounts, • Collaborate with customer data scientists, ML engineers, and software developers to ensure smooth integration, • Provide technical training and knowledge transfer to customer teams, • Work closely with Scale's product and engineering teams to translate customer needs into product improvements, • Document technical architectures, integration patterns, and best practices, • Debug complex technical issues across the entire stack, from data pipelines to model outputs, • Rapidly prototype solutions to unblock customers and prove out new use cases, • Stay current on the latest AI/ML research and tools, bringing innovative approaches to customer problems, • Identify opportunities for productization based on common customer patterns, • 4+ years of software engineering experience with strong fundamentals in data structures, algorithms, and system design, • Production Python expertise with experience in modern ML/AI frameworks (e.g., LangChain, LlamaIndex, HuggingFace, OpenAI API), • Experience with cloud platforms (AWS, GCP, or Azure) and modern data infrastructure, • Strong problem-solving skills with the ability to navigate ambiguous requirements and rapidly iterate toward solutions, • Deep understanding of LLMs including prompting techniques, embeddings, and RAG architectures, • Experience building and deploying AI agents or autonomous systems in production, • Knowledge of vector databases and semantic search systems, • Experience with containerization (Docker, Kubernetes) and CI/CD pipelines, • Experience using Terraform, Bicep, or other Infrastructure as Code (IaC) tools, • Previous work in a devops, platform, or infra role, • Proven ability to work with customers in a technical consulting, solutions engineering, or product engineering role, • Domain expertise in verticals like finance, healthcare, government, or manufacturing For a global professional services firm, we developed a sophisticated deep research agent to assist in due diligence. This agent employs a multi-agent architecture for robust fact-checking, integrates several internal MCP tools, and processes complex, unstructured data sources. This solution reliably saves employees hundreds of hours weekly. Working with a TelCo organization, we built a model utilizing customer data to predict churn likelihood. The system then curates personalized offers based on this prediction. This model was integrated into a "next best action" copilot, enabling call center agents to proactively surface relevant offers to customers, leading to a significant reduction in churn. We partnered with a healthcare organization to create a lifelike voice agent and avatar designed to gather unstructured health information from patients. Engineered for low latency, the agent adeptly manages conversational flow, adheres to safety guardrails, and efficiently handles data extraction. This automation saves the organization's nurses hundreds of hours each week. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:$216,000—$270,000 USD PLEASE NOTE:Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at . Please see the United States Department of Labor's ___ for additional information. We comply with the United States Department of Labor's Pay Transparency provision. PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our ___ for additional information.

We are currently looking for call center agents who will be dedicated to handling a large volume of calls, conducting telephone screening on a variety of both inbound/outbound calls, and engaging in positive interactions to effectively meet the needs of the customers. Call Center Agent - 100% Work f

About Us: Establishment Labs is changing the medical device, breast health, aesthetics and reconstruction industry by designing, developing, and manufacturing an innovative portfolio of advanced medical aesthetic device technologies and wellness solutions. It is currently the world’s fastest-growing women’s health company. Our Femtech solutions are proudly produced at two MDSAP-certified, carbon neutral, LEED Gold certified, state-of-the-art manufacturing facilities in Costa Rica and are approved for sale in more than 85 countries. Since 2018 the company trades on the NASDAQ stock exchange under the ticker symbol ESTA and has a market cap of around $1.8 billion. This is an exciting opportunity to join an innovative international company in hyper-growth as we launch a significant revolution to transform the women´s aesthetics industry. Objective: The Customer Success Representative is responsible for providing world class customer service to our Medical Devices customers and Field Sales Agents. Primary to ensuring success in this role, the agent will be responsible for the timely and successful handling of inbound calls and all electronic inquiries coming in via email, e-fax, and web orders and supporting order requests. The Customer Success Representative may act as a liaison with other departments for account maintenance, and other customer needs. Central to this position, the agent is expected to maintain positive & productive customer centric relationships as well as proactively provide timely and effective communications to all internal partners and external customers. Necessary Duties and Responsibilities include the following: • Conducts oneself in a manner which ensures compliance with all standard operating procedures, policies, and guidelines encompassed under the company policies and guidelines., • Process requests received from customers and the sales teams including orders, returns, product pricing inquiries, and general customer account questions., • Respond to inquiries from customers regarding status of orders and returns, availability of products and questions about our product portfolio., • Create and maintain cases in Salesforce for all service-related activities (orders, complaints, etc) ensuring timely and accurate resolution., • Communicates with internal counterparts across the organization in such areas as Finance, Customer Master, Post Market Surveillance, Shipping/Warehouse, and the Sales team., • Facilitates the returned goods process for all order types as needed., • Responsible for timely processing of order requests for Flash Program, Direct Sale, Warranty, and Consignment Billing with replenishment. Minimum Qualifications: • Minimum of 3-5 years Customer Service experience (preferably in the medical device or pharmaceutical industry) including a fast-paced call center environment, • Proficiency in MS Office tools (Outlook, Excel, Word)., • Experience or Proficiency in Salesforce and SAP strongly recommended., • Ability to develop, strengthen, and maintain partnerships with others inside or outside the organization, who can provide information, assistance, and support., • Intuitive customer focused mindset coupled with an enthusiastic and collaborative team-oriented aptitude., • Strong interpersonal skills with the ability to effectively communicate at all levels internally as well as externally., • Self-starter and strategic thinker with demonstrated ability to work independently and a willingness to take ownership, accepting responsibility for actions and decisions., • Acute problem-solving aptitude balancing the needs of the company objectives while empathizing with the customer and their situation., • Strong attention to detail and excellent execution capabilities for completing tasks within SLA. Innate ability to manage multiple priorities, an instinctive eye for attention to detail, and a passion for delivering quality results in a timely fashion., • Excellent oral and written English communication skills are required. Other languages are a plus., • High School Diploma. Associate degree or Bachelor’s degree preferred. Please note that this position is on-site at our Domain location. Important Note: This job description includes the necessary aspects required to evaluate this job position. It should not be used as a comprehensive list of all responsibilities, skills or functions. At Establishment Labs we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability (visible and not visible), gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

Call Center Agent - 100% Work from Home .It’s beyond rewarding to work for a company that truly believes in its employees, here at ANDX we not only believe in our employees, but we also provide honest communication and deep appreciation for our employees while providing opportunities to grow th

A little about us…Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. Transportation technology is a hot market, and we’re leading the charge with raving fans and new customers signing up every day. We raised $450M in our Series D funding round in March of 2025 and are on an exciting trajectory as a company. Fleetio is also a proud ___! More about our team and company: • Fleetio overview video: ___, • Our careers page: ___ Fleetio is seeking a Staff Software Engineer to be the founding engineer on our new Leverage team. The Leverage team's mandate is to make every person at Fleetio more productive by building the knowledge infrastructure that connects our internal data to the AI tools employees already use every day. At other companies, this work falls under "productivity engineering" or "internal tools." We call it Leverage because the scope is broader: serve the entire company, not just engineering. This is not a blank slate. Fleetio engineers are already using AI tools daily, and an organic ecosystem of shared skills and integrations has emerged across the engineering org. You will build on that momentum, not start from zero. Your job is to add the enterprise capabilities this ecosystem needs to scale: identity and auth, structured access to internal data, governance, and quality standards. You will design and build the context layer that connects Fleetio's distributed knowledge to the AI tools our team already uses. You will work directly with the Leverage team lead, and together you will define the technical direction for everything this team builds. This is a remote opportunity open to candidates in the United States, Canada, or Mexico. • Watch our culture videos: ___, • Engineering culture, interview process, and videos: ___, • Fleetio Go overview video: ___, • More about the Fleetio platform: ___, • API docs: ___, • Test drive Fleetio to get an even better feel for what we're building: ___ This is a remote opportunity and is open to candidates in the United States, Canada, or Mexico. You are a staff-level, systems-minded engineer who gets energy from building tools that make other people more effective. You have deep experience integrating across SaaS APIs and are comfortable navigating the messiness of inconsistent auth models, pagination, rate limits, and data formats. You would rather build one system that enables 50 integrations than build 50 one-off integrations. You are comfortable operating in ambiguous, cross-functional spaces. You talk to users before you write code. You care about adoption, not just shipping, and you understand that internal tools fail when they have bad UX or no adoption strategy. You bring strong opinions about developer productivity, loosely held, and you communicate clearly with both engineers and non-technical stakeholders. You are product-minded and team-oriented, willing to hear others' perspectives and educate on best practices. Excellent communication skills, particularly written, are essential. • Design and build the knowledge infrastructure that gives AI tools at Fleetio structured access to company context. The form this takes (an API layer, a CLI, an SDK, agent configuration, protocol servers, or something new) is a decision you will help make., • Build integrations that connect Fleetio's internal knowledge sources (project management, documentation, code, data warehouses, communication tools) into a consistent, secure context layer with identity passthrough., • Design the system so other teams can extend it. Whether that means spoke templates, plugin architectures, or shared configuration patterns, the goal is to scale beyond what a small team can maintain directly., • Partner with teams across Fleetio to identify where missing context creates the most friction, and build the integrations that close those gaps. This is not engineering-only: Product Managers need AI tools that understand product strategy and customer data; designers need access to design systems and user research; Customer Success needs account history and help center content., • Take ownership of CI/CD intelligence, making pipelines fast, reliable, and trustworthy as AI-accelerated development increases code velocity., • Define and own the measurement framework for AI adoption and internal tool impact across the company. Track what works, surface what doesn't., • Champion AI-first documentation practices: structure internal docs so AI tools can consume them effectively (coding examples, machine-parseable formats, clear interface descriptions)., • Collaborate closely with the Platform/SRE team (they own infrastructure; we build the tooling and knowledge layer on top) and with Product Managers, Designers, and Engineers across the organization., • Produce well-tested, maintainable, and performant code. Thoroughly review your peers' code to ensure quality, maintain consistency, and share knowledge., • Contribute enterprise-grade capabilities to Fleetio's existing internal AI tooling ecosystem: identity and auth for protected systems, governed data access, cross-system queries, and quality patterns that help the ecosystem scale., • Establish the technical standards for the Leverage team. As the founding engineer, your decisions on architecture, tooling, and code quality will set the bar for everyone who follows., • 5+ years of professional experience building production software, • Strong integration engineering skills: comfort working across dozens of APIs, authentication schemes (OAuth, API keys, SAML, service accounts), data formats, and rate limits, • Experience with protocol-based architectures (MCP, LSP, or similar), SDKs, CLI tooling, or developer platform design. You understand how to expose structured data to client tools in a way that scales., • Full-stack capabilities: you will build backend services, CLI tools, and internal UIs, • Experience with identity and access management (Okta, SSO, or similar) and understanding of how to pass user identity through to downstream systems, • Experience building and consuming APIs and working with external integrations, • Solid experience solving challenging architecture problems with good design, • Experience with unit testing frameworks and CI/CD pipelines, • Excellent communication skills, particularly written, • Be sure to mention "coffee" in your application so we know you actually read this, • Comfort working in a Rails shop, • Experience building internal tools, developer platforms, or developer experience tooling, • Track record integrating across multiple SaaS APIs, with firsthand knowledge of inconsistent auth, pagination, and rate limiting, • Experience on a small team (2-5 people) where you owned significant portions of the product, • Hands-on experience with AI coding tools (Copilot, Codex) and an understanding of what makes them effective vs. ineffective, • Experience at a company that invests seriously in internal tooling (Stripe, Shopify, Block, etc.), • Familiarity with workflow automation platforms (n8n, Zapier, Workato, or similar), • Experience contributing to or maintaining shared developer tooling ecosystems (internal package registries, shared libraries, plugin systems), • Familiarity with AI agent skill/tool architectures (Codex skills, MCP tools, function calling patterns), • Experience with Snowflake, PostgreSQL, or similar data platforms, • You know a thing or two about the fleet management industry, • Multiple health/dental coverage options (100% coverage for employee, 50% for family), • Vision insurance, • Incentive stock options, • 401(k) match of 4%, • PTO - 4 weeks (increases at year two!), • 12 company holidays + 2 floating holidays, • Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid), • FSA & HSA options, • Short and long term disability (short term 100% paid), • Community service funds, • Professional development funds, • Wellbeing fund - $150 quarterly, • Business expense stipend - $125 quarterly, • Mac laptop + new hire equipment stipend, • Fully stocked kitchen with tons of drinks & snacks (BHM only), • Remote working friendly since 2012 #LI-REMOTE Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need. This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will. If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500.

Scale AI is the data foundation for AI, helping organizations build and deploy reliable production AI applications. We partner with leading enterprises and government organizations to accelerate their AI initiatives through our data annotation platform, generative AI solutions, and enterprise AI capabilities. As a Forward Deployed AI Engineering Manager on our Enterprise team, you'll be the technical bridge between Scale AI's cutting-edge AI capabilities and our most strategic customers. You'll work with enterprise clients to understand their unique challenges, lead a team that architects specific AI solutions, and ensure successful deployment and adoption of AI systems in production environments. This is a Management role that combines deep engineering and AI expertise, leading a team, and working on customer-facing problems. You'll work directly with customer engineering teams to integrate AI into their critical workflows. • Partner directly with enterprise customers to understand their technical infrastructure, data pipelines, and business requirements, • Design and implement custom integrations between Scale AI's platform and customer data environments (cloud platforms, data warehouses, internal APIs), • Build robust data connectors and ETL pipelines to ingest, process, and prepare customer data for AI workflows, • Deploy and configure AI models and agents within customer security and compliance boundaries, • Develop production-grade AI agents tailored to customer use cases across domains like customer support, data analysis, content generation, and workflow automation, • Architect multi-agent systems that orchestrate between different models, tools, and data sources, • Implement evaluation frameworks to measure agent performance and iterate toward business objectives, • Design human-in-the-loop workflows and feedback mechanisms for continuous agent improvement, • Create sophisticated prompt engineering strategies optimized for customer-specific domains and data, • Build and maintain prompt libraries, templates, and best practices for customer use cases, • Conduct systematic prompt experimentation and A/B testing to improve model outputs, • Implement RAG (Retrieval Augmented Generation) systems and fine-tuning pipelines where appropriate, • Serve as the Engineering Manager and technical point of contact for strategic enterprise accounts, • Lead a team that is collaborating with customer data scientists, ML engineers, and software developers to ensure smooth integration, • Work closely with Scale's product and engineering teams to translate customer needs into product improvements, • Document technical architectures, integration patterns, and best practices, • Debug complex technical issues across the entire stack, from data pipelines to model outputs, • Rapidly prototype solutions to unblock customers and prove out new use cases, • Stay current on the latest AI/ML research and tools, bringing innovative approaches to customer problems, • Identify opportunities for productization based on common customer patterns, • 5+ years of software engineering experience with 2+ yrs of Management experience with strong fundamentals in data structures, algorithms, and system design, • Production Python expertise with experience in modern ML/AI frameworks (e.g., LangChain, LlamaIndex, HuggingFace, OpenAI API), • Experience with cloud platforms (AWS, GCP, or Azure) and modern data infrastructure, • Strong problem-solving skills with the ability to navigate ambiguous requirements and rapidly iterate toward solutions, • Deep understanding of LLMs including prompting techniques, embeddings, and RAG architectures, • Experience building and deploying AI agents or autonomous systems in production, • Knowledge of vector databases and semantic search systems, • Experience with containerization (Docker, Kubernetes) and CI/CD pipelines, • Experience using Terraform, Bicep, or other Infrastructure as Code (IaC) tools, • Previous work in a devops, platform, or infra role, • Proven ability to work with customers in a technical consulting, solutions engineering, or product engineering role, • Domain expertise in verticals like finance, healthcare, government, or manufacturing For a global professional services firm, we developed a sophisticated deep research agent to assist in due diligence. This agent employs a multi-agent architecture for robust fact-checking, integrates several internal MCP tools, and processes complex, unstructured data sources. This solution reliably saves employees hundreds of hours weekly. Working with a TelCo organization, we built a model utilizing customer data to predict churn likelihood. The system then curates personalized offers based on this prediction. This model was integrated into a "next best action" copilot, enabling call center agents to proactively surface relevant offers to customers, leading to a significant reduction in churn. We partnered with a healthcare organization to create a lifelike voice agent and avatar designed to gather unstructured health information from patients. Engineered for low latency, the agent adeptly manages conversational flow, adheres to safety guardrails, and efficiently handles data extraction. This automation saves the organization's nurses hundreds of hours each week. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:$216,000—$270,000 USD PLEASE NOTE:Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at . Please see the United States Department of Labor's ___ for additional information. We comply with the United States Department of Labor's Pay Transparency provision. PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our ___ for additional information.

Thank you for considering Progyny! The Workforce Real-Time Associate (RTA) plays a critical role within Progyny Operations, serving as the operational command center for the contact center. This roleis responsible formonitoringreal-time performance and taking immediate, data-driven actions to ensure service level agreements, response times, and operational efficiency targets are consistently met. The RTA partners closely with Workforce Planning, Operations Leadership, Supervisors, and Agents to proactively manage intraday staffing, mitigate performance risks, and respond to fluctuations in contact volume-all whilemaintainingan exceptional customer experience across all channels. Whatyou'lldo... * Monitor real-time contact center KPIs, including Service Level, ASA, AHT, Call Volume, Queue Depth, Occupancy, and Abandonment Rate * Track intraday performance across inbound, outbound, and digital channels * Analyze real-time trends toanticipateperformance risks and staffing needs throughout the shift * Execute intraday staffing adjustments to balance staffing capacity and service level performance * Reassign agents across queues or channels in response to volume fluctuations * Manage queue prioritization, skill configuration, and overflow routing strategies * Optimizestaffing coverage by managing auxiliary states and offline activities * Monitor agent schedule adherence in real time and investigate out-of-adherence behavior * Partner with supervisors to address adherence gaps and ensure schedule compliance * Communicate real-time staffing changes and workforce recommendations to leadership and frontline teams * Identifyoperational risks and escalate issues to leadership as they arise * Coordinate escalation processes during high-volume or critical operational events (e.g., Code Red scenarios) * Provide ongoing real-time updates to leadership and operations on queue health and service level performance * Produce intraday performance reports and operational summaries * Document intraday decisions, actions, and escalation events * Monitor forecasted versus actual volume and performance * Recommend short-term staffing strategies tomaintainor recover service levels * Partner with Workforce Planning to improve forecast accuracy and scheduling effectiveness About you... * 2+ years of experience in Workforce Management, Contact Center Operations, or Real-Time Analytics * Strong working knowledge of contact center KPIs (Service Level, ASA, AHT, Occupancy, Adherence, etc.) * Experience working in fast-paced, real-time operations environments * Strong analytical and problem-solving skills with the ability to make sound,timelydecisions * Excellent communication skills and the ability to collaborate across teams * Basicproficiencyin Microsoft Excel * Willingness to work Monday-Friday, 1:00 PM - 10:00 PM EST Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future. About Progyny: Progyny (Nasdaq: PGNY) is a global leader in women's health and family building solutions, trusted by the nation's leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. Our benefits solution empowers patients with concierge support, coaching, education, and digital tools;provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs. Our mission is toempower healthier, supported journeys through transformative fertility, family building and women's health benefits. Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit ___. Our perks: * Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents' Employee Affiliation Group * Menopause and midlife care * Health, dental, vision and life insurance options for employees and family * Free in-person, virtual and text-based mental health and wellness support * Paid time off, including vacation, sick leave, personal days and summer flex time * Company equity * Bonus program * 401(k) plan with company match * Access to on-demand legal and financial advice * Learning and development programs to help you grow professionally and a mentorship program * Company social eventsto include annual volunteer day and donation matching * Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office In compliance with New York City's Wage Transparency Law, the hourly salary [wage] range for NYC-based applicants is: $26.44/hour - $28.84/hour. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity. Progyny is proud to be anEqual Opportunity and Affirmative Action employer.We respect and seek to empower each individual and support the diverse cultures, perspectives,skillsand experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law. If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to ___. #LI-BR1

Thank you for considering Progyny! We are seeking a Senior Contact Center Telephony Administrator to support Progyny's continued growth. This role will serve as a subject matter expert across contact center platforms, owning the design, configuration, and optimization of telephony systems that power both inbound and outbound operations. The ideal candidate brings strong experience in cloud contact center platforms, with a focus on scalability, automation, and performance optimization. Experience with Five9 is preferred. You will partner cross-functionally with Operations, Workforce Management, and Systems teams to drive efficiency, improve reliability, and enhance the overall member and agent experience. What you'll do... * Serve as the primary subject matter expert and point of contact for contact center telephony platforms (CCaaS), supporting VoIP systems, routing logic, and integrations * Design, configure, and optimize inbound and outbound call flows, including agent and skill-based routing, queue management, and call distribution strategies * Own and manage predictive and preview dialer strategies, including campaign setup, pacing optimization, and performance tuning * Support and enhance IVR systems, including call flows, self-service options, and menu optimization to improve routing accuracy and reduce transfers * Partner with business stakeholders to translate operational needs into technical solutions * Troubleshoot system issues, lead root cause analysis, and implement long-term fixes to improve stability and performance * Collaborate with Workforce Management and Operations teams to ensure alignment between staffing models and telephony configurations * Identify opportunities for automation, system enhancements, and integration improvements across platforms (e.g., CRM, WFM, analytics tools) * Maintain documentation of system configurations, processes, and best practices * Stay current on industry trends, platform capabilities, and emerging technologies to continuously improve the contact center ecosystem * Provide ad hoc support and training to internal teams as needed About you... * Bachelor's degree or equivalent professional experience required * 4+ years of experience administering contact center telephony platforms (CCaaS environments) * Proven success and Hands-on experience with inbound/outbound call routing, IVR configuration, and dialer management (predictive dialing, etc. strongly preferred) * Experience with multiple platforms preferred (e.g., Five9, Genesys, NICE, Amazon Connect, etc.). The current platform is Five9 so that would also be preferred. * Familiarity with workforce management platforms (e.g., Verint) preferred * Experience integrating telephony systems with CRM platforms such as Salesforce preferred * Integration with PowerBI, CallMiner (or other tool) and Five9 or other systems telephone system preferred * Strong analytical skills with the ability to interpret performance data and translate insights into system improvements * Proficiency in Excel and other business tools (Word, PowerPoint, etc.) * Excellent problem-solving, communication, and stakeholder management skills * Ability to operate independently in a fast-paced, cross-functional environment Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future. About Progyny: Progyny (Nasdaq: PGNY) is a global leader in women's health and family building solutions, trusted by the nation's leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. Our benefits solution empowers patients with concierge support, coaching, education, and digital tools;provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs. Our mission is toempower healthier, supported journeys through transformative fertility, family building and women's health benefits. Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit ___. Our perks: * Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents' Employee Affiliation Group * Menopause and midlife care * Health, dental, vision and life insurance options for employees and family * Free in-person, virtual and text-based mental health and wellness support * Paid time off, including vacation, sick leave, personal days and summer flex time * Company equity * Bonus program * 401(k) plan with company match * Access to on-demand legal and financial advice * Learning and development programs to help you grow professionally and a mentorship program * Company social eventsto include annual volunteer day and donation matching * Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $73,000 - $88,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity. Progyny is proud to be anEqual Opportunity and Affirmative Action employer.We respect and seek to empower each individual and support the diverse cultures, perspectives,skillsand experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law. If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to ___. #LI-BG1

We are the champions of childhood Hanna Andersson is a Portland, Oregon-based premier kids and baby clothing brand. Our clothes are made to play, made to last, and designed to let kids be kids. We have core commitments to design, quality, and sustainability, and we believe in helping families create meaningful everyday moments. These principles guide the Hanna Way, and lead to an experience authentically different from other children’s brands. We cultivate our unique brand by hiring team members who believe in these values, own a customer service mindset, and who are innovative, results-oriented, and comfortable working in a collaborative and growth-driven work environment. We all share in our brand’s success, and we actively encourage our team members to maintain a healthy balance in their daily lives. Position Summary: The Vendor Manager for Customer Care plays a key role in guiding Hanna Andersson’s outsourced customer support across all markets. This position ensures that our third-party BPO partners consistently deliver friendly, high-quality service that puts customers first. As the main point of contact between Hanna Andersson and the BPO vendors, the Vendor Manager promotes accountability and excellence, fostering ongoing improvements through careful performance management, smooth operations, and strong teamwork across different departments. This role is centered around vendor performance, using daily metrics, agent scorecards, operational reviews, and escalation processes to ensure we meet SLAs, KPIs, and uphold brand standards. It's also an important part of mid-range planning, process innovation, and driving change initiatives that support growth, seasonal peaks, and ever-changing customer needs. Having strong communication, negotiation, and analytical skills is key, along with the ability to influence outcomes and build trusted relationships with both internal teams and external partners. Location: Portland, OR, Seattle WA or West Coast, highly preferredHours: Monday - Friday, must be available until 6pm Pacific Time. • Build and maintain strong, collaborative relationships between BPO vendors and Hanna Andersson internal teams to ensure alignment, transparency, and shared accountability., • Oversee vendor performance across one to two operational sites, ensuring consistent adherence to quality standards, service levels (SLs), and key performance indicators (KPIs) inclusive of CSAT and NPS., • Partake in and/or lead structured business review routines including Weekly Business Reviews (WBR), Monthly Business Reviews (MBR), and Quarterly Business Reviews (QBR) to evaluate vendor performance, reinforce Hanna Andersson’s brand values, and align on action plans that support agent experience, operational excellence, and continuous improvement. Occasional on-site visits may supplement these reviews as needed., • Monitor vendor performance trends in real-time and historically to identify gaps, track improvements, and mitigate operational risk through proactive intervention., • Leverage agent-level scorecards and workforce data to hold BPO leadership accountable for performance management, including glide paths, corrective actions, and coaching outcomes., • Lead and resolve service escalations in partnership with internal and external stakeholders, ensuring prompt, professional outcomes aligned with Hanna Andersson’s customer-first approach., • Coordinate all program updates, training rollouts, and process changes with the BPO to ensure consistent delivery and adherence to brand standards., • Drive continuous improvement by identifying systemic issues and leading targeted initiatives in collaboration with internal partners and BPO leaders., • Analyze performance data and vendor reporting to provide actionable insights and strategic recommendations for internal leadership and executive forums., • Ensure recruitment, hiring, and staffing plans are aligned with Hanna Andersson’s expectations and seasonal forecasts, and that agent quality meets brand standards., • Setting, managing, and reporting on the vendor budget to ensure spend is aligned with forecast and business goals., • Maintain and audit operational documentation, including Statements of Work (SOWs), playbooks, and change logs, to ensure alignment with business goals and contractual obligations., • Escalate critical performance or operational issues with supporting data and insights, enabling swift, collaborative problem-solving without disrupting vendor relationships., • Lead negotiations with BPO partners on process improvements or policy updates, ensuring all changes enhance service quality, customer experience, and operational efficiency., • Serve as a champion of innovation and process enhancement, collaborating with cross-functional teams to evolve workflows, service practices, and customer care strategies., • Be available to support vendor operations during peak periods (e.g., holidays, weekends), balancing flexibility with standard business hours., • Additional tasks and responsibilities assigned as necessary., • Provide day-to-day oversight of third-party BPO leadership to ensure effective team management, coaching, and staffing alignment., • Hold vendor supervisors and managers accountable for agent-level performance, quality, and adherence to brand expectations., • Guide and influence vendor leadership in workforce management, scheduling, and service level execution., • Lead regular performance reviews with vendor leadership to track progress, resolve escalations, and drive continuous improvement., • Perform periodic audits of vendor processes and controls, • Support vendor teams during peak periods through proactive planning, operational alignment, and real-time performance monitoring., • Extensive experience in business optimization, • Experienced with process review and business analysis, • Hands-on experience with call center technologies, • Understanding of BPO contracting, • Excellent oral and written communication skills, • Problem-solving skills for multiple, complex issues, • Ability to work on various projects simultaneously, • Advanced problem-solving skills to communicate the strategic progress of information to executives and senior leaders, • Proven ability to drive operational performance improvement in a variety of channels whilst optimizing often contradictory metrics, • Strong leader with the ability to ensure people are effectively engaged in the delivery of core business objectives and the ability to address groups or individuals, including senior managers, • Highly motivated, able to work in an environment of change, and strong ability to deliver to tight deadlines, • Competence in designing and delivering effective presentations and process documentation, • Cultural interest & awareness: able to flex style and methods to achieve goals regardless of stakeholder background & country. Good at recognizing how to deliver global objectives with local nuance., • Education & Qualifications, • 5+ years managing Contact Center Operations, • 5+ years managing or interfacing with Business Process Outsourcers (BPO’s), • BS/BA in Operations Management or equivalent experience, • Certifications/Licenses

Call Center Agent - 100% Work from Home Remote in Texas It’s beyond rewarding to work for a company that truly believes in its employees, here at ANDX we not only believe in our employees, but we also provide honest communication and deep appreciation for our employees while providing opportunities to grow their knowledge and skills. We are currently looking for call center agents who will be dedicated to handling a large volume of calls, conducting telephone screening on a variety of both inbound/outbound calls, and engaging in positive interactions to effectively meet the needs of the customers. This position is 100% work-from-home for individuals living in the state of Texas. Also, all applicants must be willing to use their own computer equipment and internet service as per the specifications outlined below in this posting. Money & Perks: • Starting pay is $12.00 per hour with a pay increase after 6 months of employment., • Monthly performance bonuses, • Full-time position, • Virtual paid training Benefits: • Health Insurance, • 401(k) B.Y.O.D Program - - Using your own computer equipment and internet service. You are required to ensure you meet the following specifications, for this position MacOS, Chromebooks, tablets and/or mobile devices are not supported. • Laptop or Desktop computer with 8GB of RAM, • Google Chrome installed, • Operating System - Windows 11 Home or Pro with all Windows updates installed (Windows 10 is not supported), • Mouse and keyboard, • USB headset with boom mic, • Webcam (built-in or external USB), • PC connected via Ethernet cable or secured Wi-Fi (WPA2 Personal with a strong password), • Reliable internet with 30Mbps download and 10Mdps upload speed, • 1 Monitor (minimum 19”) Additional requirements: • Must be available from Monday to Friday from 8am to 9pm and Saturdays 9am to 5pm., • Must have a quiet, home office space that is free of distractions a plus., • Strong communication skills, • Computer navigation skills Please note that all applicants must be 18 years of age or older, eligible to work in the US, and must be willing to consent to a background check. To learn more about ANDX, please visit our website at ___.

No commute needed should you choose to work from home remotely. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Work part-time from home and earn up to $750 per week.

Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. Call cente

You can do this part-time or full-time * Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in Nationa

Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. Call cente

Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. If you are a call center representative agent or someone just lookin

If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. No commute needed should you choose to work from home remotely. Work part-time from home and earn up to $750 per week.

If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Work part-time from home and earn up to $750 per week. Remote Work From Home Call Center Representative Agent - Part Time Market Re

If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market

If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experience not required.Remote Work From Home Call Center Representative Agent - Part Time Market Research Panel

If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experience not required.Remote Work From Home Call Center Representative Agent - Part Time Market Research Panel

Mount Sinai - 555 West 57th Street - Responsibilities: Schedules patient FPA appointments and updates practice management system; Collects patient demographics and insurance information and enters into practice management system; Verifies patient insurance coverage prior to appointment and advises p

Mount Sinai - 555 West 57th Street - Responsibilities: Schedules patient FPA appointments and updates practice management system; Collects patient demographics and insurance information and enters into practice management system; Verifies patient insurance coverage prior to appointment and advises p

Job Title: Seasonal Call Center Agent, Leasing (Parker Towers) FLSA Status: Non-Exempt, Hourly Location: New York, NY Worksite Status: Remote/Hybrid We're Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone-owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City. As for our team? We are a group of passionate people who believe in making every day better than yesterday. It's who we are. We put people first because we know that's how you create incredible communities. We value relationships and know how to balance work with life, but we are also relentless in our pursuit of doing things for the better. We're on a mission to make city life happier - want to join us? Since you got this far, we're assuming the answer is, "absolutely." So, here's what you can expect: As a Seasonal Leasing Call Center Agent on the Sales team, you'll be communicating to the world why they should live in our communities. As a member on our team, you should be: • A passionate person who believes in helping others win by providing the resources and development necessary to grow., • An open-minded communicator who establishes clear, direct expectations for team members and provides an avenue for feedback that allows people to improve every day., • An empathetic operator who has an unwavering commitment to excellence and will persistently pursue the team's objectives., • Authentic. Bring your best self to work, let's do something amazing., • Flexible knowing and expecting that things change and that's what makes our business stronger. What you will do:, • Be a team player that puts the team, prospects and residents first, • Convey Enthusiasm. Make people feel excited about living in one of our amazing communities., • Take Initiative. Be bold with your ideas and execute them with confidence., • Be Detail Oriented. Take pride in the details. Review, review again, then hit send., • Multi-Tasking. Have the ability to handle multiple forms of incoming traffic What you should have:, • The ability to connect with others to help keep the team aligned and focused., • An analytical ability to collect and use information to solve problems on the fly., • The technical experience and adaptability to manage workflows that continuously change, • The desire to help people. You should feel driven by making people's lives' easier and happier., • A passion to grow and take on ever increasing responsibility., • Doing any, or all of that, in a multi-family environment would be good too. What we offer: We know that if we take care of our team, everything else will fall into place. We aren't perfect, but we will try to set very clear expectations, always let you know where you stand, and do everything in our power to help you get where you want to go. Base Salary: $23.00 - $23.00 Exact compensation may vary based on skills, experience & location. Benefits: Beam provides a variety of benefits to team members, including health insurance coverage eligibly on your first day of work, retirement savings plan, paid parental leave, educational assistance, mental health resources, paid holidays and paid time off (PTO). A few of the people you will work with: (Ctrl + click to open) Jennifer Gabby Danielle Beam Living believes that diversity, equity, and inclusion among our teammates is critical to our success as a company. However, it is not enough to just BE diverse, diversity must be embraced! We want you to feel comfortable bringing your best self to work, which is why Beam Celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs. To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. May initiate reminder calls for ne

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The FPA Access Center which is centralized contact/call center for the Mount Sinai Health System, located in West Side of Manhattan. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovativ

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