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Job Description Job Details Location: West Orange (Communication Center) Job Type: Full-Time Job Schedule: M-F, Saturday/Sunday as needed. Department: IT / Communications Reports To: IT Manager / Director of Technology Position Overview We are seeking an experienced Communication/Phone System Administrator to manage and support our enterprise communication platforms, with a strong focus on the Vonage Business Communications (VBC) platform and Vonage Contact Center (VCC). The ideal candidate will be responsible for ensuring optimal system performance, maintaining call quality, administering call flows, managing integrations, and delivering insightful reporting and custom analytics that drive business decisions. This role requires a blend of technical expertise, analytical ability, and strong communication skills to support organizational goals. Key Responsibilities • Serve as the primary administrator for Vonage Business Communications and Vonage Contact Center platforms., • Manage user accounts, extensions, call queues, auto attendants, and call routing., • Monitor and maintain system performance, uptime, and reliability., • Diagnose and resolve call flow, call quality, and connectivity issues., • Work with vendors and internal teams to resolve escalated system problems., • Provide Tier 2/3 support for communication-related incidents., • Configure and support new phone system integrations with CRM, helpdesk, and other enterprise applications., • Maintain and optimize existing integrations to improve workflows and efficiency., • Develop custom reports and dashboards that track call volumes, agent performance, queue analytics, and call quality metrics., • Provide data-driven insights and analytics to management to improve communication strategy and customer experience., • Assist with system upgrades, patches, and feature rollouts., • Create and maintain documentation for call flows, configurations, troubleshooting procedures, and reporting templates., • Develop and maintain communication system policies, standards, and best practices., • Provide training and guidance to staff on communication tools and features. Qualifications Required: • Proven experience administering Vonage Business Communications and Vonage Contact Center platforms., • Strong background in phone system reporting, custom analytics, and dashboard creation., • Solid understanding of VoIP technologies, SIP, call routing, and telephony infrastructure., • Experience troubleshooting call quality issues (latency, jitter, packet loss, etc.)., • Knowledge of integrations between communication platforms and EMR/Third party integrations/enterprise applications., • Excellent analytical, problem-solving, and communication skills., • Experience with cloud-based contact center solutions and advanced call flow design., • Familiarity with network fundamentals related to VoIP (QoS, firewall rules, bandwidth requirements)., • Experience with user support, training, and technical documentation., • Competitive salary and benefits package., • Collaborative team environment with cross-departmental projects., • Exposure to advanced communication technologies and reporting tools.

Job Description Summary: Intake Case Managers provide comprehensive telephonic services to individual clients and families impacted by violence (domestic violence, rape, sexual abuse, homicide, etc.). This position comes with excellent training in trauma work as well as a high level of clinic support and supervision. Services provided by Intake Case Managers include safety assessment, risk management, advocacy, phone counseling, information and referrals to resources and providers within and external to Safe Horizon, scheduling with prospective clients, as well as engaging clients in a short-term trauma intervention. The Intake Case Manager coordinates with programs within Safe Horizon and local agencies to connect survivors of violence with resources and services best suited to meet their needs. Essential Job Functions: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients., • Provides intake and assessment for individuals seeking assistance, • Provide screening, assessment, insurance verification, and scheduling services for clients seeking trauma-focused outpatient treatment at a Safe Horizon Counseling Center site, • Provides short-term crisis intervention to victims and survivors of crime., • Provides telephonic short-term trauma intervention, • Engages in risk assessment and safety planning., • Provides information and referrals for other Safe Horizon services and community based resources., • Provides assistance with OVS applications., • Provides information regarding accessing health coverage, public assistance, and other entitlements, • Supports the Counseling Center’s transition to live call answer, centralized scheduling, open access, and other quality improvement initiatives, • Performs data entry into a computerized record keeping system., • Maintains cooperative working relationships with other Safe Horizon staff members and other service providers. Secondary Job Functions: • Maintains routine administrative responsibilities to include preparation of correspondence, maintenance of files, mail, e-mail and telephones., • Performs other related duties as assigned Knowledge and Required Skills: • Sensitivity towards and understanding of victimization, especially the experience of survivors of domestic violence., • Warm and empathetic phone presence and the ability to engage and interact well with clients telephonically, • Inquisitiveness and an ability to receive and integrate critical feedback, • Strong communication and organizational skills., • Excellent interpersonal skills and appropriate assertiveness., • Ability to work under pressure in a calm and reassuring manner., • Demonstrate the ability to work independently., • Bilingual in Spanish preferred, • Basic understanding of computer and systems for managing case records Education: Required: Required: • One year of experience working in a social service setting or with survivors of violence preferred Desirable: • Related work or intern experience in a victim assistance setting . Knowledge of effects of victimization and trauma on victims. Knowledge of community resources and options available to victims of crime and abuse. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Member Contact Center Assistant Manager provides leadership, oversight, development, coaching and training of a high performance team of contact center member service representatives to ensure a first-call resolution response while continually providing an excellent member service experience. Maintain effective oversight and leadership in a high volume contact center environment. Responsibilities: Specific duties include, but are not limited to, the following: • Responsible for leading, supervising, and managing a team of 12 – 15 call center representatives to ensure effective and efficient member service in a high volume first call resolution environment., • Observe, monitor, and coach contact center MSR’s to provide a premier member experience and first call resolution with 90% of calls handled in single contact resolution., • Schedule, assign, and coordinate proper coverage of call volume based on skill set and routing., • Handle all escalated member calls from level, 2, 3 and 4 agents along with all escalated calls from third party service providers., • Manage ticketing and response process for third party vendors, member communication channels, and digital experience channels to ensure timely response and handling of member requests., • Identify trends based on communication channels and make recommendations for process improvements, system changes, or other adjustments to ensure a strong member experience., • Identify trends based on communication channels and make recommendations for process improvements, system changes, or other adjustments to ensure a strong member experience., • Meet and exceed critical KPI’s for success of contact center, including but not exclusively (Average Speed to Answer, Adherence, QA Scoring, Account Referrals, Loan Referrals), • Evaluate knowledge gaps in agent performance and develop policies, procedures, and guides to assist with improving member experience., • Hire, Onboard, Train, and Coach MSR’s to ensure consistent performance and member experience., • Conduct side-by-side or silent listening to MSR live calls to evaluate performance and manage member experience through on-the-call and on-the-spot coaching., • Conduct call calibration sessions with MSRs and QA using recorded calls. Ensure at minimum 5 per team member per month., • Act as a resource to agents regarding procedural, process, or risk related issues., • Provide regular reporting to agents and management on team performance to KPI’s., • Provide regular one-on-one’s for agents to ensure consistent performance and appropriate performance management., • Prepare annual performance appraisals for MSR’s., • Provide back up support to MSR queues during high volumes as needed., • Perform other related duties as requested and special projects as assigned Requirements: • Demonstrated success in planning, organizing, leading people and activities. Ability to motivate, direct and coach staff., • Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail., • Technologically proficient., • Excellent interpersonal, oral and written communication skills., • Banking experience preferred., • 3-5 years’ Call Center experience required., • Previous Call Center management/leadership/supervisory experience preferred., • Previous sales experience preferred., • Ability to multi-task; good time management skills., • Ability to work well under pressure., • Ability to demonstrate critical thinking., • Excellent research and problem-solving skills., • Flexibility to work any shift, including early mornings, evenings and Saturdays., • Proficiency in Microsoft Office Suite., • Highly ethical. Why you’ll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following: Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. What we can offer you: Competitive compensation, medical and dental benefits. 401K with employer match Flexible paid time off We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Company Description Carlisle Travel Management, a Branch of Tzell Travel Group is a well-established Travel Management Company in the United States. The company has been in business since 1941 and has three divisions: Corporate, Incentive, and Leisure Travel. Carlisle Travel Management services clients from Fortune 500 Corporations, to Entertainment clientele to Celebrities to individual vacations. The company offers high-touch, personal service, and value to its customers. Role Description This is a contract, remote role for an Independent Travel Agent. The Independent Travel Agent will be responsible for making reservations and travel arrangements, providing exceptional customer service, and promoting and selling travel services to clients. Qualifications • Experience making reservations and travel arrangements, • Strong customer service skills, • Demonstrated ability to sell and promote travel services, • Excellent communication skills, both written and verbal, • Ability to work independently and remotely Our Services Our Experience Our Promise Whether you are looking for Corporate Travel Management, Employee Incentive Programs, or Leisure Travel Solutions, Carlisle Travel Management has the experience and expertise to get you to where you need to go. Our devotion to one-on-one personal service sets us apart from the other travel management companies, or their outsourced and out-of-touch call-center. Our customers have direct access to real, knowledgeable people who are more nimble, flexible and responsive to your needsOver 80 Years of Travel Excellence\r\nCarlisle Travel Management, a Branch of Tzell Travel Group is one of the oldest, most established Travel Management Companies in the United States. Carlisle Travel Management is made up of three divisions: Corporate Travel Management, Incentive Travel, and Leisure Travel, servicing clients from Fortune 500 Corporations, to Entertainment clientele to Celebrities to individual vacations. Since 1941, Carlisle Travel Management has offered unsurpassed professionalism, high-touch service, and value to our customers.\r\n\r\nOur Services\r\nOur Experience\r\nOur Promise\r\nWhether you are looking for Corporate Travel Management, Employee Incentive Programs, or Leisure Travel Solutions, Carlisle Travel Management has the experience and expertise to get you to where you need to go. Our devotion to one-on-one personal service sets us apart from the other travel management companies, or their outsourced and out-of-touch call-center. Our customers have direct access to real, knowledgeable people who are more nimble, flexible and responsive to your needs

Job DescriptionJob description We are looking for a skilled and organized medical receptionist/Center Center Agent to join our healthcare team. You will perform a combination of various administrative and clinical tasks. We are growing, room for advancement. Position Responsibilities: Medical Receptionist: • Greet patients, check patients in, and check patients out, • Administrative tasks - Scan, fax, answer calls routed from the call center., • Assist patients with referrals, appointment scheduling, • Performs other duties as assigned by managementCenter Center:, • Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues, • Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued, • Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments, • Assisting in patient translation, if required, • Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly, • Confirm patient visits for next day appointments, • Identify and escalate issues to management, • Complete daily call logs and reports, • Sorting and filing all incoming fax correspondenceQualifications:, • Bilingual English/Spanish, • Minimum of one - year experience in receptionist role, • 1 year eClinicalworks EMR experience is highly preferredCompensation is negotiable based on experience Job Types: Full-time, Part-time Salary: $18.00 - $24.00 per hour Education: • High school or equivalent (Required)Experience:, • eClinicalworks: 1 year (preferred)Language:, • Spanish RequiredBenefits:, • On-the-job training, • Opportunities for advancement, • Paid sick time, • Paid time off, • Paid trainingSchedule:, • 8 hour shift

If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Work part-time from home and earn up to $750 per week. Remote Work From Home Call Center Representative Agent - Part Time Market Re

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Opportunity for advancement, • Competitive Compensation, • Great Work Environment American Central Marketing Group is expanding our Medicare call center team! We're seeking driven, coachable sales reps to become licensed Medicare agents and help seniors choose the right health plans. Whether you're already licensed or looking to get licensed, we provide everything you need to succeed. What We Offer: • Hourly pay plus Top-tier commissions:, • Warm inbound & outbound leads no cold calling, • Training + Licensing Support (if unlicensed), • CRM & Dialer system, • Career growth into team leads and managersResponsibilities:, • Make outbound and take inbound calls to Medicare-eligible individuals, • Educate clients on Medicare Advantage, Med Supp, and Part D options, • Use our CRM to manage leads and track client interactions, • Maintain CMS compliance and complete scopes of appointment, • Enroll clients into plans that meet their healthcare needsQualifications:, • Sales experience (phone sales preferred), • Health insurance license (preferred, not required), • Willing to complete licensing and AHIP certification, • Strong communicator with the ability to build rapport fast, • Motivated, coachable, and goal-orientedSchedule:, • Monday to Friday: 9:00 AM 6:00 PM EST, • Saturdays optional during AEP (Annual Enrollment Period)Location:, • In-office in Secaucus, NJReady to Join One of the Fastest Growing Medicare Teams in the Country? Apply today and start your journey toward a 6-figure career in Medicare sales. Join us as we strive to provide top-notch service while growing our business. If you are passionate about helping others and have the skills we are looking for, we encourage you to apply! Job Type: Full-time Pay: $18.00 - $20.00 per hour plus commission Opportunity for advancement Expected hours: 40 per week Monday thru Friday 9 am to 5 pm est Benefits: • Paid time offSupplemental Pay:, • Bonus opportunities, • Commission payAbility to Commute:, • Secaucus, NJ 07094 (Required)Ability to Relocate:, • Secaucus, NJ 07094: Relocate before starting work (Required)Work Location: In person

Job Description Title: Billing Specialist The Impact You Will Have: Liberty Home Guard is seeking a Billing representative to join us in helping our customers with their needs relating to their home repairs (HVAC, Plumbing, Electrical). While previous direct experience in home warranties is a plus, it is certainly not a prerequisite. We welcome candidates with strong character who demonstrate the ability to work hard, think creatively, and put the customers first. Your duties and responsibilities include but are not limited to the following: * Serve as the primary point of contact for technicians and customers, addressing financial queries and resolving issues promptly and professionally. * Independently handle simple problems while efficiently escalating complex issues to higher tiers or relevant departments for swift resolution. * Maintain detailed records by accurately documenting interactions, solutions, and financial transactions for future reference and analysis. * Strictly follow established protocols and guidelines to ensure consistent and high-quality handling of inquiries or problems related to all payments, ensuring the validity of authorizations, payable invoices, and verified completion of work. * Process payments meticulously, ensuring accuracy and attention to detail in financial transactions. * Remit payments using electronic methods and phone calls, maintaining professionalism and persistence while resolving issues. * Handle technician and customer requests efficiently through various communication channels, including Slack and email, ensuring timely and satisfactory resolutions. * Respond promptly to inter and intra-departmental messages, resolving billing-related issues in a timely manner. * Conduct outbound calls and emails to customers and technicians to confirm claim completion and payment processing. * Collaborate with policyholders, potential customers, third-party institutions, and other team members to resolve billing inconsistencies and errors. * Handle complaints, provide solutions within time limits, and follow up to ensure resolution. * Reconcile all payments with customers' accounts to ensure all outstanding balances are paid. * Input payment history, upcoming payment information, or other financial data into an individual account.. * Predictable, reliable, and punctual attendance is an essential function of this job. What You’ll Bring to the Team: * Excellent communication and presentation skills. * Ability to multitask, prioritize tasks and manage time effectively. * Strong decision-making and analytical skills. * Flexible, proactive, and self-motivated. * Experience is not a prerequisite but preferred. * A minimum of one year of previous call center experience. * Additional Note: This is NOT a medical billing position. It is a customer service position within our billing department. *** THIS IS AN IN PERSON POSITION Salary: $16.50 - $19.00 per hour based on experience Company DescriptionLiberty Home Guard is the fastest-growing home warranty company in the nation, proudly recognized as the #1 rated provider by U.S. News & World Report, USA Today, Forbes Home, NerdWallet, Investopedia, and Newsweek. In both 2023 and 2024, we were honored as one of the Top Workplaces in NYC, a testament to our commitment to fostering a dynamic and supportive environment. At Liberty Home Guard, we prioritize innovation, customer satisfaction, and the growth of our employees, offering opportunities to thrive and lead in a fast-paced, industry-leading company.Liberty Home Guard is the fastest-growing home warranty company in the nation, proudly recognized as the #1 rated provider by U.S. News & World Report, USA Today, Forbes Home, NerdWallet, Investopedia, and Newsweek. In both 2023 and 2024, we were honored as one of the Top Workplaces in NYC, a testament to our commitment to fostering a dynamic and supportive environment. At Liberty Home Guard, we prioritize innovation, customer satisfaction, and the growth of our employees, offering opportunities to thrive and lead in a fast-paced, industry-leading company.

Job DescriptionBenefits: • 401(k), • Paid time off, • Training & development Patient Call Center Agent Job Responsibilities and Duties: Answer all incoming calls, and address patients inquiries, needs, complaints, or other issues Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments Assisting in patient translation, if required Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly Confirm patient visits for next day appointments Identify and escalate issues to management Complete daily call logs and reports Sorting and filing all incoming fax correspondence Other duties as assigned Patient Call Center Agent Qualifications and Skills: High school diploma or equivalent Superior active listening, verbal, and written communication skills Knowledge of customer service practices and principles Excellent data entry and typing skills Ability to handle stressful situations appropriately Fluency in Spanish EMR experience a bonus Benefits: • Holiday pay, • Commuter benefits, • 401K, • Bereavement leave, • On-the-job training, • Paid time off, • Paid training, • Promotional/growth opportunities, • Full-time/Part-time opportunitiesJob Types: Full-time, Part-time Education: • High school or equivalent (Required)Experience:, • Customer Service in a medical setting: 1 year (Required)Language:, • Spanish (Required)

Job DescriptionDescription Position: Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our customer support team. As a Call Center Agent, you will be the first point of contact for our customers, responsible for answering inquiries, resolving issues, and delivering a high-quality customer experience. The ideal candidate will be empathetic, patient, and proficient in handling a high volume of inbound and outbound calls. Key ResponsibilitiesCustomer Support: • Handle inbound and outbound calls professionally and courteously., • Identify customer needs and clarify information by conducting thorough problem analysis., • Maintain a positive, empathetic, and professional attitude toward customers at all times., • Develop a comprehensive understanding of the company's products, services, and policies., • Accurately log all call details, interactions, and customer information into the company's CRM system., • High school diploma or equivalent (Bachelor’s degree preferred)., • Strong verbal and written communication skills., • Ability to multitask and prioritize in a fast-paced environment., • Proficient in using computers, CRM software, and other call center tools., • Comprehensive health, dental, and vision insurance., • Paid time off and holidays., • Retirement plan with company match., • Professional development opportunities., • Fun and creative work environment.

Job Description Job Description: Join our dynamic team at Nirvana Healthcare Management as a Call Care Navigator in our Client Communication Call Center. We are looking for motivated individuals who are passionate about providing excellent customer service and have a keen interest in healthcare. Responsibilities: • Handle inbound and outbound calls in a professional and courteous manner., • Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information., • Taking messages for Providers., • Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines., • High school diploma or equivalent., • Proven customer service experience in a call center environment, preferably in healthcare preferred, • Excellent communication skills, both verbal and written., • Ability to multitask, prioritize, and manage time effectively., • Competitive compensation package., • Comprehensive benefits including health insurance, retirement plans, and paid time off., • Supportive work culture focused on professional development and continuing education., • Opportunity to work in a growing field with a focus on improving patient outcomes., • Two (2) weeks paid training. Pay: $17.00 - $20.00 per hour Commensurate with experience Expected hours: 37.5 per week Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance, • Paid sick time, • Paid time off, • Vision insurance Schedule: • Evening shift, • Monday to Friday, • Customer service: 1 year (Preferred) Ability to Commute: • Essex County, NJ (Preferred)

Job DescriptionDescription: Pay: $17.50 per hour plus performance bonuses and incentives 5-week - Training will begin on September 22, 2025. Full-time evening or overnight schedule choices available. Working weekends, Saturday and Sunday, required Located in Union New Jersey Affiliated Monitoring is the leading provider of live agent monitoring services and technology. By joining Affiliated Monitoring, an award-winning company, you will work with a team of alarm and emergency monitoring industry recognized experts, continuously learn new skills, and work together to save lives! This Customer Service Representative role is pivotal in monitoring alarms and dispatching appropriate authorities for residential and businesses across North America. We are proud to partner with nationally recognized security, PERS, and IoT providers to unique technology startups. You will be the first line of defense for our partners by providing real time assistance in order to protect their lives and properties. Responsibilities Include: • Respond quickly to real-time, inbound security and emergency alarm signals according to the required protocols to assess the appropriate course of action, • Coordinate with emergency services such as police, fire, or medical personnel, to dispatch them to the location of the alarm, • Document alarm activities, procedures, and actions taken and the resulting outcomes or resolutions achieved, • Adhere to regulations and protocols governing alarm and emergency response procedures, ensuring compliance at all timesRequirements:, • 1+ years of call center or customer service experience required, • HS Diploma or GED required, • Must be able to attend full 5-week daytime training, Monday – Friday 8am-4:30pm or 12:00PM - 8:30PM, • Must be able to work on the weekends, Saturday and Sunday, • Comfortable using a computer and modern technology, • Ability to work in a fast-paced call center environment, • Excellent verbal and written communication skills, • Detail oriented and strong attention to detail, • Enjoy learning new skills and applications Affiliated Monitoring keeps millions of people safe by monitoring the health and security systems that protect them. Recently awarded our industry’s highest honor, and with over forty years of success, we are able to leverage today’s technologies to enjoy continued aggressive growth. We are based in New Jersey and Texas, while serving clients nationally. In our offices, you will find a lively and professional atmosphere. We are committed to providing healthy work/life balance for our employees, which reflects in their enthusiasm for the company. We’d love to give you the opportunity to work here, with some of the best and brightest, protecting people and their livelihoods. We are committed to a diverse and inclusive workforce, one that reflects the varied communities we serve. The services we offer and the products we build greatly benefit from a range of perspectives, which can only come from diversity of all types at all levels of the organization. We strongly encourage women, veterans, people with disabilities, people of color, and trans- and gender nonconforming candidates to apply. We are an Equal Opportunity Employer and do not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status, or other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Benefits Affiliated Monitoring is proud to offer full comprehensive medical, dental, and vision coverage along with a 401(k)-retirement plan, company-paid life insurance, and more.

Job Description The Call Center Agent handles calls and email, addressing customer inquiries, resolving issues, and providing support for products and services. Key Responsibilities • Processes calls and emails concerning account questions, product and service information, bank policy and various customer requests., • Accurately completes necessary paperwork within established guidelines to complete customer’s request for stop payments, research, address changes, account changes, overdraft protection, transfer of funds and other transactions., • Interprets and explains bank charges, policies, procedures, special programs and rates in non-bank terms to ensure customer understanding of information being communicated., • Maintains compliance with various banking regulations., • Maintains the customer’s confidentiality. Education & Experience • High school diploma/GED is required., • Experience working in an office setting or with the public., • Excellent interpersonal skills and customer service skills. Physical Requirements & Working Conditions • Lobby/professional office environment with moderate sound., • Ability to travel to branches, off-site training, and/or meetings as needed. Schedule • Flexibility to service clients during banking hours. EOE m/f/d/v

Call Center / Fully Remote] - Anywhere in U.Both PT & FT Available / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transpor

Call Center / Fully Remote] - Anywhere in U.Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transportation

Project Manager - Service Center Transformation.Duration: 6-month contract to hire.Overview: We're seeking a Project Manager with strong experience in service center transformation and agent digital tooling (live chat, call routing, AI solutions).This role sits in a Digital Enablement function focus

Profession: Non-Clinical - Administrative.Schedule: 5x8-Hour 07:00 - 15:00.Want a job close to home? We'll work with you to build the career of your dreams.

Job Description Summary: Supervises a team of employees who receive incoming telephone calls involving domestic violence, rape, and other crimes that will, in some instances, require making quick decisions regarding the caller’s safety and well-being. The Team Leader has a key role in setting the standard for assessing human service needs via telephone using active listening, crisis intervention and/or suicide risk assessment skills. The Team Leader manages staff members who will normally elicit essential information from the caller including the problem (or complaint) determine the immediacy and type of response needed based on an initial risk assessment, and document critical aspects of the telephone call and actions taken on the agency’s database. This position assigns staff to perform their duties and responsibilities, and reviews their work for adherence to instructions, accuracy, completeness and conformance to accepted client-centered practices. To ensure quality assurance performance standards and expectations are being successfully carried out in the Hotlines, this position will take a pro-active role to develop and implement action plans to address problematic trends, sustain progress and continuous improvement. The Team Leader provides oversight and supplemental spot-checking for data and documentation quality initiatives, while offering coaching and development to Client Advocate Specialists and Shift Coordinators to improve their ability to explore callers’ mental and emotional state of mind through client centered, empowering, and non-judgmental language. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. Participate in the recruitment, hiring and onboarding of new staff., • Supervises staff whose key role is to establish rapport with the caller and, through risk assessment skills acquired in Client-Centered Practice training, assist the caller to safety plan around the current situation. Staff may provide relevant information and referrals to resources that may assist the caller in maintaining their safety., • Provide weekly individual supervision to a direct reports using a reflective supervision model and a trauma informed approach., • Provide ad hock supervision and coaching to any advocate on shift as needed., • Utilize hotline technology to assess staff overall productivity. Including the accuracy and timeliness of case records that document client interactions., • Ensures smooth daily operation through shift monitoring and administration, including:, • Supporting staff to handle challenging calls and debriefing after challenging calls, • Supporting staff in handling calls through coaching, • Evaluating the quality of client experience on the hotline by examining abandonment rate, call volume, hold times, and answer time., • Handling client calls during busy periods as needed, to CAS standard, • Handling calls from social service and criminal justice providers, • Handling client complaints, and escalating complaints to Hotlines Senior Director as needed., • Monitoring staff attendance for shifts, training and staff meetings, • Documenting shift activities and issues, • Reviewing for accuracy and approving both e-time and funder timecards after designated deadlines., • Reviewing and monitoring direct reports leave time accruals to ensure that vacation, holiday, and other time off requests are processed according to company policy., • Acts as client risk specialist in managing clients who are at risk for suicide, and in supporting staff members who are responding to those clients’ needs, • Interviews prospective candidates for open positions and recommends hiring decisions in line with Safe Horizon’s hiring policies, • Communicates regularly with all staff to provide information and updates regarding program practice and operations, • Coordinates shelter intake and communicates daily to staff updated status and availability of shelter space derived from Shelter Occupancy and Referral System (SORTS) and/or Shelter staff, as well as troubleshoot shelter-related issues, to ensure seamless assignments of Hotlines clients into shelter spaces, • Establish and maintain clearly communicated consistent expectations of and goals for staff performance that focus on CCP standards (includes EPA goals) and document for employee file, • Assess and identify staff with performance issues. Collaborate with staff in the development of action plans to improve performance and document for employee file., • Master’s degree in human services field ( e.g., counseling, psychology, social work or related field) with at least 1 year of supervisory experience preferred, or Bachelor’s degree in human services field with at least 3 years of supervisory experience., • 2+ years of public contact experience (e.g., call center environment), preferably working with crime victims, dealing with individual problems and applying policies, procedures, and/or guidelines. Telephone counseling experience desirable. Knowledge: • Familiar with trauma and intimate partner violence and the prevention, treatment and recovery processes for victims, • Recognize the social, economic, familial and cultural contexts that affect victim’s lives, • Familiarity with human behavior and of causal factors underlying family breakdown;, • Ability to model, coach, motivate client facing staff, • Ability to use a trauma informed approach to addressing client, and or staff escalations, • Ability to assess and respond to an emergency/crisis and notify other parties when necessary, • Requires sound judgment and action in life-threatening situations, • Computer skills, including proficiency in MS Excel, Word, Outlook; and the Internet, • Proficiency with ACD / call center telecommunications technology and operations, • Ability to communicate effectively both orally and in writing;, • Respect and empathy for victims with a genuine desire and willingness to help people in need, • Recognition and belief in the empowerment of crime victims, and those that have been systematically oppressed., • Sensitivity to gender-related issues and/or cultural background of clients, • Commitment to maintaining high levels of skills and performance AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. This position is remote. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information:

Job DescriptionThe Customer Support Specialist supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers. Position Type and Expected Hours of Work This is a mid-day - shift: Saturday, Tuesday, Thursday & Friday: 3:30pm-1:30am (with Sunday/Monday/Wednesday OFF) Flexible schedule necessary, including holidays and weekends may be required. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Total customer service to include but not limited to the following: • Serve as API’s on-site liaison with the airline partner, providing support, guidance and training., • Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed., • Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical., • Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely., • Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API., • Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts., • Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations., • Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours., • Learn and maintain knowledge of API’s call center work methodology and reservation systems to best serve API’s clients in the most efficient and professional manner., • Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.Competencies, • Knowledge of airline crew scheduling is a strong plus., • Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required., • Excellent Interpersonal skills., • Able to work in a fast paced environment., • Great telephone etiquette., • Excellent writing skills., • Excellent computer skills., • Ability to multi task and prioritize., • Detail oriented with great organizational skills., • Flexible work schedule including availability to work weekends and holidays., • Able to work overtime if needed., • Second language, preferrable Spanish is a plus.Position Type and Expected Hours of Work This is a mid-day - shift: Saturday, Tuesday, Thursday & Friday: 3:30pm-1:30am (with Sunday/Monday/Wednesday OFF) Flexible schedule necessary, including holidays and weekends may be required. Good Faith Compensation The good faith compensation rate for this position is $22.00 per hour. Required Experience • Ability to positively present API in customer facing situations., • Customer service background is a plus. Who We Are API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you! Other Duties Duties, responsibilities and activities may change at any time according to business needs. The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO). Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. AAP/EEO Statement Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Powered by JazzHR b4VJLbbG4b

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: This position is responsible for providing professional and administrative support to the leadership team within the Retail Administration Team with responsibilities for daily, weekly, and monthly reporting from our all relevant retail reporting systems, ie. TalkDesk contact center solution. Utilize reporting to make recommendations to maintain and enhance features and functionality of systems such as TalkDesk. Responsible for reviewing and updating any processes, procedures, and guidelines as needed. Operate within a high volume retail environment to perform basic, complex, and specialized tasks and/or support duties with a high degree of accuracy and in accordance with MCU policies and procedures. Responsibilities: • Specific duties include, but are not limited to, the following:, • Ability to create dashboards and/or reports from data gleaned from our systems on a daily, weekly and monthly basis. As well as the knowledge to create an ad-hoc report as needs arise., • Responsible for maintenance of administration platforms, including adding, deleting, updating users, managing setting or call flows for maximum agent efficiency on a daily basis or as call volume dictates., • Main liaison with our Workforce Management (WFM) system. Develop staff schedules, collect staff performance data, review and analyze data to identify problem areas or member pain points., • Assist with PSCU escalations, tickets, missing scripts, PSCU CU Scripter and report for trends and recommend changes as needed to MCC Management to enhance the overall member experience., • Reviews and works with MCC Leadership in developing and analyzing reports to monitor the overall operations of the MCC., • Contributes to agent individual goals, objectives, development plans and career pathing and provides on-going feedback to MCC Leadership regarding job performance, training needs and when required, discipline actions., • Maintain and update our Talkdesk Interactions Analytics allowing the MCC to become more efficient by building out member intents and reporting these intents to MCC Leadership for trends, training needs and member issues., • Maintain and update our Talkdesk Performance Management tool thus allowing agents to see their performance metrics as compared to our goals., • Create and develop agent contests and challenges through the Performance Management tool., • Make updates to the MCC knowledge Management system for any process or policy changes affecting the agents., • Maintain comprehensive knowledge of MCU products and services., • Maintain comprehensive knowledge of credit union policies and procedures as well as applicable rules and regulations and how they apply to MCUs Contact Center environment., • As needed assistance with our Quality Management Team for any issues that may arise., • Liaison with our Collections Team for any dialer assistance., • Assist members with more complex and specialized inquiries to support back office departments such as but not limited to collections, consumer loan servicing, mortgage loan servicing, financial crimes, consumer loan processing, and mortgage loan processing., • Provide additional support to other call queues during high volume times to ensure appropriate coverage and wait time., • Assist with training agents for transactions and inbound service calls., • Back up other queues as necessary (any service queue when call volume dictates)., • May help answer member emails or chats, as necessary, • Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance, • Perform other duties as required Requirements: • 3+ years call center experience, minimum, • Back office operations area experience preferred, • Ability to become Talkdesk certified, • Retail banking experience is a plus, • Previous sales experience preferred, • Availability to work overtime and Saturdays Competencies: • Proficiency in Microsoft Office Suite, • Excellent member service skills, • Excellent research and problem-solving skills, • Excellent interpersonal, oral and written communication skills, • Ability to multi-task; good time management skills, • Highly ethical. Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. . What we can offer you: Competitive compensation, medical and dental benefits. 401K with employer match Flexible paid time off. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Call Center Representative Agent - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Call Center Representative Agent experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • $75-$150 (per 1 hour session) If you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call center representative, call center agent or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Job Description Salary: $24/Hr-$25/Hr Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located in the Lobby, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their stay. RESPONSIBLITIES: -Properly greet and handle visitors with a smile and maintaining eye contact through the entire interaction. Following established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate. Addressing guests and clients by name whenever possible. -Answering telephones in a friendly, professional manner, taking messages with accuracy, transferring phone calls, and appropriately handling or referring questions and requests. Proper telephone techniques include always putting a smile in one’s voice and enhancing personalization by using names. -Implementing established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc. -Managing closely all activity in the internal visitor processing system. -Register all guest activity and liaise with other centers on visitor processing. -Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information. -Handling car service requests for visitors and staff members. -Standing during peak business hours and when greeting guests. -Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries). -Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency. -Adhering to uniform and grooming policies. -Maintaining the attractive, neat appearance of the Reception area, where applicable keeping newspapers and periodicals in order, coffee service replenished, etc. -Troubleshooting a wide variety of requests and situations, both for guests and for members. -Gaining an understanding of the company culture, key areas of activity and creating “transparency”. -Assist with coverage in other locations as needed adhere to flexible schedules to meet business demands. -Prepare and submit daily reports to appropriate recipients. -Participate in daily, weekly, and monthly meetings. -Abiding by “20 Second Rule” and notifying manager on duty of any occurrences. -Capacity to take on additional duties as assigned; Additional adjustments or responsibilities may be changed or added as necessary. -Follow protocol for personalized email confirmations and internal correspondence. ADDITIONAL RESPONSIBILITIES: -Cross train in conference centers and Trading Floors to provide coverage and support during PTOs and sick call outs. -Learn EMS reservation system to assist with room bookings and re-confirmations while covering conference centers and Trading Floors. KEY COMPETENCIES: -A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the GSA job. -The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment. -Excellent listening and oral communication skills. -Basic computer skills and knowledge of office technology / equipment. -Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details. -Discreet, ethical and committed to maintaining a high degree of confidentiality. -A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain. -Two to three years’ experience in a client service / reception position within a hospitality or corporate environment. Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave Req ID: 1459226 Rapport a specialized division of FLIK Hospitality Group