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Call monitoring jobs in Hoboken, New JerseyCreate job alerts

  • Mandarin/Cantonese Speaking Customer Representative
    Mandarin/Cantonese Speaking Customer Representative
    6 days ago
    Full-time
    Brooklyn Heights, Brooklyn

    Bi-Lingual Customer Support Specialist (Mandarin/Cantonese Speaking) Full-Time | New York, NY | $17 - $20/hour About Ideal CDPAP At Ideal CDPAP, we're redefining what it means to deliver exceptional home care support in New York State. As a trusted PPL facilitator for the Consumer Directed Personal Assistance Program (CDPAP), we empower families to take control of their loved ones' care by enabling them to choose their own caregivers, including family members and close friends. What sets us apart? Our people. With a multilingual team fluent in over 14 languages, we connect with New York's diverse communities in the languages they speak and the cultures they live. Position Overview We're looking for a Customer Support Specialist to join our team! In this outbound-focused role, you'll work directly with the members we serve. You'll make calls to ensure compliance, resolve issues, and provide general support to consumers and their Personal Assistants (PAs). Your work will ensure families receive uninterrupted care. Responsibilities Conduct outbound calls to Consumers and Personal Assistants to ensure program compliance and continuity of care. Follow up on documentation requirements, scheduling needs, and onboarding tasks. Monitor and support EVV (Electronic Visit Verification) compliance through regular outreach. Audit Consumer and Personal Assistant profiles to ensure accuracy and completeness. Document all interactions and outcomes accurately in our systems. Provide support to consumers who need assistance registering a new Personal Assistant. Escalate issues to management as needed and collaborate with team members to resolve complex cases. Qualifications Strong verbal and written communication skills Bilingual or multilingual preferred Ability to make high-volume outbound calls with professionalism and empathy Excellent organizational skills with strong attention to detail Ability to multitask, prioritize, and meet deadlines in a fast-paced environment Basic computer proficiency (email, spreadsheets, CRM/database systems) Reliable, self-motivated, and comfortable working independently Previous experience in customer service, call center, or healthcare coordination is a plus What We Offer Competitive pay: $17 - $20 per hour based on experience Employer-funded healthcare Commuter benefits program Paid time off Schedule & Location Job Type: Full-Time Schedule: Monday through Friday, 9:00 AM to 5:00 PM Location: In-office Brooklyn

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  • Front desk
    Front desk
    12 days ago
    Part-time
    Downtown Jersey City, Jersey City

    Job Summary: The Front Desk Receptionist is responsible for greeting visitors, answering phone calls, managing appointments, and providing excellent customer service. This role serves as the first point of contact for clients, guests, and staff while ensuring smooth daily office operations. Key Responsibilities: Welcome and assist visitors in a professional manner Answer and direct phone calls and emails Schedule appointments and maintain calendars Handle incoming and outgoing mail/packages Maintain a clean and organized reception area Provide information to customers and respond to inquiries Perform basic administrative tasks such as filing, data entry, and record keeping Coordinate with other departments as needed Monitor office supplies and place orders when necessary Ensure security procedures for visitors are followed Qualifications: High school diploma or equivalent Previous receptionist or customer service experience preferred Strong communication and interpersonal skills Basic computer knowledge (MS Office, email, scheduling systems) Professional appearance and attitude Ability to multitask and stay organized Skills: Customer service Communication Time management Problem-solving Attention to detail Teamwork Work Environment: Office, hotel, clinic, salon, or business reception area May require standing or sitting for extended periods

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  • Friendly Hardworking Laundromat Attendant
    Friendly Hardworking Laundromat Attendant
    12 days ago
    $17 hourly
    Part-time
    Southside, Brooklyn

    We are looking for a reliable, detail-oriented, and customer-focused Laundry Attendant to join our team. In this role, you will be the face of our laundromat—helping customers, maintaining clean and efficient operations, and ensuring every order is handled with care. What You’ll Do: • Assist customers with drop-off wash & fold service and general inquiries, • Sort, wash, dry, fold, and package laundry according to quality standards, • Operate commercial washers and dryers safely and efficiently, • Maintain a clean, organized, and welcoming store environment, • Monitor machines and ensure timely turnaround of laundry orders, • Follow safety procedures and proper handling of all fabrics and garments, • Provide excellent customer service in every interaction There are delivery orders here and there we have to do, you're welcome to take our wagon to pick up and drop off order, • There is admin work, sometimes we are texting clients DMing people, and writing hand written cards, taking quick videos for Instagram Stories, • when you are on shift you are responsible for incoming texts and calls from clients, please make sure every message and call gets answered while you're on shift, • Quick responses are needed for this role. When on shift it's expected to respond to messages within 10 minutes or less, there is urgency if a delivery order is incoming or if there is any important news about a specific order. When you are not on shift you are not expected to respond unless it's an emergency with something only you know, but otherwise you're welcome to ignore all messges you get from us when you're off shift. What We’re Looking For: • Strong customer service and communication skills, • High attention to detail (folding, sorting, and quality control matter), • Ability to manage time and work efficiently in a fast-paced environment, • Physical ability to stand, lift, and move laundry throughout the shift, • Reliability, punctuality, and a strong work ethic, • Previous laundromat or cleaning experience is a plus, but not required What We Offer: • Steady, consistent work environment, • Hands-on training and onboarding, • Opportunities for growth and increased responsibility, • Supportive team culture and clear expectations, • Performance recognition for strong work and reliability About Us: We run a fast-growing laundromat focused on quality service, efficiency, and customer satisfaction. We believe great employees are the backbone of the business and invest in training and long-term success.

    Immediate start!
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  • Assistant Manager
    Assistant Manager
    25 days ago
    $66000 yearly
    Full-time
    Manhattan, New York

    Locations: Upper West Side (10024) & Lower Manhattan (10007) A NYC Food Handler's is required Job Overview We are seeking a dynamic, service-driven Assistant Manager to join our team across two New York City locations. This role is rooted in hospitality—creating a warm, welcoming, and consistent guest experience while ensuring smooth and efficient store operations. As Assistant Manager, you will lead by example on the floor, inspiring your team to deliver exceptional service, maintain high standards, and foster a positive, guest-first environment. You will serve as a key operational leader, supporting staff, resolving issues in real time, and ensuring that every guest interaction reflects our commitment to excellence. Key Responsibilities Hospitality & Guest Experience • Lead by example to ensure exceptional hospitality is consistently delivered by you and the entire team, • Create a welcoming, service-oriented environment that prioritizes guest satisfaction and repeat business, • Handle customer inquiries and concerns with professionalism, empathy, and urgency, • Enforce company standards for customer service, cleanliness, and product quality Team Leadership & Support • Supervise, coach, and support staff during shifts to ensure smooth service and strong team morale, • Perform all responsibilities expected of a team member, stepping in wherever needed, • Cover shift call-outs when no other team member is available, • Ensure all staff adhere to uniform policies and health & safety compliance standards, • Support hiring, onboarding, training, and ongoing development of team members Operations & Store Management • Oversee daily store operations to ensure efficient, seamless service across both locations, • Serve as the first point of contact for operational issues and escalate to the Assistant Director of Operations when necessary, • Assist with opening and closing procedures, ensuring readiness and accuracy, • Enforce company standards across all areas, including cleanliness, drink quality, and overall store presentation Inventory & Compliance • Monitor and maintain store inventory, including paper goods, milk, pastries, and other essential supplies, • Oversee stock replenishment and organization to support uninterrupted service, • Ensure the store consistently meets NYC Health Department standards and regulations Financial & Administrative Duties • Manage cash handling procedures with accuracy and integrity, • Conduct bank runs, including obtaining change, making deposits, and cashing petty cash, • Support payroll processing and basic administrative tasks as needed Sales & Business Growth • Motivate the team to meet and exceed sales goals while maintaining a hospitality-first mindset, • Assist with merchandising and in-store initiatives that enhance the guest experience and drive revenue, • Support local marketing and promotional efforts to increase store visibility Requirements • Proven experience in a supervisory or Assistant Manager role, ideally in retail, café, or hospitality environments, • Strong leadership skills with a hands-on, team-first approach, • Passion for hospitality and delivering exceptional guest experiences, • Excellent communication and interpersonal skills; bilingual abilities are a plus, • Proficiency in POS systems, cash handling, and retail operations, • Experience with inventory management, purchasing, and basic administrative functions, • Strong organizational and multitasking abilities in a fast-paced environment, • Knowledge of health, safety, and sanitation standards (NYC experience preferred) Why Join Us? Join a team that puts hospitality at the heart of everything we do. This is an opportunity to grow as a leader, make a meaningful impact on both guests and team members, and be part of a collaborative, high-energy environment. We’re looking for someone who thrives on creating memorable experiences, leading with intention, and continuously raising the bar.

    Easy apply
  • Store Manager
    Store Manager
    26 days ago
    $24–$27 hourly
    Full-time
    Manhattan, New York

    At Baked by Melissa, we don’t just sell cupcakes—we deliver a premium, joyful, and memorable guest experience rooted in exceptional service and thoughtfully crafted products. Our bite-size treats are beloved nationwide, and our in-store experience is the heart of the brand. As a Store Manager, you will be responsible for overseeing the daily operations of our kiosk, ensuring the store is fully staffed, operationally prepared, and set up for success. This full-time position requires strong ownership, flexibility, and accountability, as you will manage a team of 6-9 retail employees. You must be able to seamlessly shift between leading as a manager and executing as a hands-on associate when needed, consistently representing the brand at the highest level. Key Responsibilities: • Store Leadership & Performance: Take full ownership of store performance by delivering against sales plans and KPIs (AOV, conversion, traffic). Proactively monitor business trends and lead the team to drive results, ensuring consistent execution of operations, team standards, and customer experience., • Operational Excellence: Own full accountability for the assigned store being open, staffed, and operationally ready at all times. Ensure the store consistently meets company standards for opening, closing, cleanliness, and overall readiness. Confidently step in as needed, at times operating as the sole team member, to deliver a best-in-class customer experience. Oversee ordering of store supplies within budget and maintain proper inventory levels to avoid disruptions., • Team Management & Development: Create and manage weekly store schedules aligned with business needs and payroll budgets, monitoring labor spend to meet financial targets. Proactively plan for coverage, acting as the primary point of contact for call-outs and gaps, and partnering with regional leadership to resolve staffing needs. Support hiring efforts, maintain a strong bench of trained team members, and carefully review/approve weekly timecards. Lead, coach, and develop Sales Associates in partnership with the Retail Talent & Development Manager to meet performance expectations and execute training programs., • Customer Experience: Ensure teams consistently deliver a best-in-class, on-brand customer experience, leading by example through energy, product knowledge, and service standards. Address and resolve customer concerns quickly and professionally., • Business Communication & Meetings: Participate in weekly retail meetings, confidently speaking to store performance, traffic trends, sales barriers, and staffing challenges. Communicate proactively and transparently, bringing solutions to identified issues. Qualifications: • 2 years of retail management experience (multi-unit experience preferred but not required)., • Strong leadership and team development skills., • Ability to problem-solve quickly and manage multiple priorities., • Excellent communication and organizational skills., • Ability to work 35-40 hours per week, including a flexible schedule with possible nights, weekends, and holidays., • This role is in-person, and all administrative duties must be completed on-premises. What Success Looks Like: • Stores are consistently staffed, operationally sound, and customer-ready., • Teams are engaged, well-trained, and performing to expectations., • Scheduling gaps are proactively solved without disruption to the business., • Strong ownership of store performance and accountability across teams, with the ability to articulate successes and opportunities regularly, demonstrating a true business owner mindset., • Store Manager performance is incentivized based on results.

    Easy apply
  • Assistant Manager
    Assistant Manager
    1 month ago
    $66000 yearly
    Full-time
    Manhattan, New York

    Locations: Upper West Side (10024) & Lower Manhattan (10007) A NYC Food Handler's is required Job Overview We are seeking a dynamic, service-driven Assistant Manager to join our team across two New York City locations. This role is rooted in hospitality—creating a warm, welcoming, and consistent guest experience while ensuring smooth and efficient store operations. As Assistant Manager, you will lead by example on the floor, inspiring your team to deliver exceptional service, maintain high standards, and foster a positive, guest-first environment. You will serve as a key operational leader, supporting staff, resolving issues in real time, and ensuring that every guest interaction reflects our commitment to excellence. Key Responsibilities Hospitality & Guest Experience • Lead by example to ensure exceptional hospitality is consistently delivered by you and the entire team, • Create a welcoming, service-oriented environment that prioritizes guest satisfaction and repeat business, • Handle customer inquiries and concerns with professionalism, empathy, and urgency, • Enforce company standards for customer service, cleanliness, and product quality Team Leadership & Support • Supervise, coach, and support staff during shifts to ensure smooth service and strong team morale, • Perform all responsibilities expected of a team member, stepping in wherever needed, • Cover shift call-outs when no other team member is available, • Ensure all staff adhere to uniform policies and health & safety compliance standards, • Support hiring, onboarding, training, and ongoing development of team members Operations & Store Management • Oversee daily store operations to ensure efficient, seamless service across both locations, • Serve as the first point of contact for operational issues and escalate to the Assistant Director of Operations when necessary, • Assist with opening and closing procedures, ensuring readiness and accuracy, • Enforce company standards across all areas, including cleanliness, drink quality, and overall store presentation Inventory & Compliance • Monitor and maintain store inventory, including paper goods, milk, pastries, and other essential supplies, • Oversee stock replenishment and organization to support uninterrupted service, • Ensure the store consistently meets NYC Health Department standards and regulations Financial & Administrative Duties • Manage cash handling procedures with accuracy and integrity, • Conduct bank runs, including obtaining change, making deposits, and cashing petty cash, • Support payroll processing and basic administrative tasks as needed Sales & Business Growth • Motivate the team to meet and exceed sales goals while maintaining a hospitality-first mindset, • Assist with merchandising and in-store initiatives that enhance the guest experience and drive revenue, • Support local marketing and promotional efforts to increase store visibility Requirements • Proven experience in a supervisory or Assistant Manager role, ideally in retail, café, or hospitality environments, • Strong leadership skills with a hands-on, team-first approach, • Passion for hospitality and delivering exceptional guest experiences, • Excellent communication and interpersonal skills; bilingual abilities are a plus, • Proficiency in POS systems, cash handling, and retail operations, • Experience with inventory management, purchasing, and basic administrative functions, • Strong organizational and multitasking abilities in a fast-paced environment, • Knowledge of health, safety, and sanitation standards (NYC experience preferred) Why Join Us? Join a team that puts hospitality at the heart of everything we do. This is an opportunity to grow as a leader, make a meaningful impact on both guests and team members, and be part of a collaborative, high-energy environment. We’re looking for someone who thrives on creating memorable experiences, leading with intention, and continuously raising the bar.

    Easy apply
  • Front Desk Secretary / Office Coord (Full-Time) – Corona, Queens NY (Corona)
    Front Desk Secretary / Office Coord (Full-Time) – Corona, Queens NY (Corona)
    2 months ago
    Full-time
    Corona, Queens

    Front Desk Secretary / Office Coordinator (Full-Time) – Corona, Queens, NY Company: Advanced Management & Multiservices LLC Compensation: Competitive – Based on Experience Location: Corona, Queens, NY Join a Growing Professional Office We are looking for a high-level, reliable, and professional Secretary / Office Coordinator who can be the face of our office and help keep daily operations running smoothly. This is a great opportunity for someone who is organized, proactive, and enjoys working in a fast-paced, client-focused environment. What You’ll Be Doing Serve as the first point of contact for clients (in-person, phone, and email) Manage high-volume calls and client communications Schedule appointments and perform client follow-ups Maintain organized records, files, and documentation Handle incoming/outgoing mail and packages Monitor and restock office supplies Support daily administrative operations across the team Maintain a clean, professional, and welcoming office environment What We’re Looking For Strong communication and customer service skills Ability to multi-task and stay organized under pressure Professional appearance and attitude Tech-savvy with basic knowledge of Microsoft Office Quick learner with the ability to adapt to new systems Able to work independently and take initiative Bilingual (English & Spanish) – REQUIRED Must be able to commute to Queens, NY Ideal Candidate You are: ✔ Detail-oriented and dependable ✔ Friendly, confident, and professional ✔ Able to handle multiple priorities without losing focus ✔ Someone who takes pride in keeping things organized and running efficiently Why Work With Us Stable, full-time opportunity Growth potential within the company Professional office environment Supportive and team-oriented workplace 💰 Compensation: Competitive & Negotiable (based on experience) 📩 Apply Now: Reply to this ad with your resume and contact information. Qualified candidates will be contacted promptly.

    Easy apply
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