Field Service Technician A Successful Field Service Technician candidate can adapt to a variety of work environments and quickly solve problems. Provide excellent customer service while maintaining equipment, with specific Field Service Technician job duties including: • Installing or upgrading equipment maintained by the company in various field locations, • Configuring hardware and software components after installation, • Performing routine maintenance on technology equipment, • Testing equipment to troubleshoot the issues, • Documenting installation and repairs, • Maintaining all tools and equipment used during service calls, • Teaching customers how to use the equipment properly, • Managing the stock of replacement parts and equipment
We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction and loyalty. Duties Respond to customer inquiries via phone, email, and chat in a timely manner. Provide accurate information regarding products and services to clients. Assist customers with troubleshooting issues and resolving complaints. Maintain detailed records of customer interactions through data entry into our systems. Demonstrate excellent phone etiquette while managing multiple calls. Collaborate with team members to improve client services and enhance the overall customer experience. Stay updated on product knowledge and company policies to provide informed support. Experience Previous experience in customer service or customer support is preferred but not mandatory. Proficiency in English and Spanish is a must and required; multilingual skills are a plus. Strong communication skills, both verbal and written, are essential for effective client interaction. Familiarity with office software and computerized systems for data entry is necessary. A positive attitude and the ability to work well under pressure in a fast-paced environment. Join us as we strive to provide outstanding support to our customers while fostering a collaborative work environment. We look forward to welcoming you to our team!