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As a Customer Support Specialist, you will be responsible for providing world-class customer support by resolving complex customer issues while collaborating internally to ensure our customers have the best experience possible. We are seeking a highly skilled and experienced Customer Support Special

Job Description Daybreaker is looking to bring on a stellar Social Media Intern for the semester to join our powerhouse team rolling out amazing projects in the next few months. Position can be remote but ideally part time in NYC. Daybreaker is a growing movement with a ton of projects to work on. From our city expansion, to global partnerships (from GE, Casper, IBM, New Balance, and more), to monthly virtual events and IRL events across the nation. Day to day duties: • Managing Daybreaker's global voice on social media with 140k followers on Instagram and Facebook each for @dybrkr, plus @dance with 300k followers, and our local city channels., • Finding, organizing and activating social catalysts, • Content curation, sourcing, and organizing for our feeds, • Community engagement across all platform DMs, comments, and questions etc., • Supporting our sister IG account @dance (350k followers), • Assisting the team with any and all needs (we are a family and we help each other out) We’re looking to support the growth of a bright student who is looking to dive in and flex their creative muscles. Requirements YOU'LL NEED // • Graphic design experience for social media content is a serious plus, • Social media savvy, • A keen aesthetic for content and design, • Works well under pressure and with deadlines, • Hard working and hyper organized work style, • Outgoing and communicative, • Passionate GET READY TO // • Join the hardworking and tight-knit Daybreaker HQ team, • Build a brand whose mission is to inspire people to live happier and healthier lives, to break out of their shells and fully express themselves, to practice mindfulness and empathy every day, and to wake up once a month to dance their faces off of feel gloriously good while doing so, • Work alongside Daybreaker co-founders and executive team, • Collaborate with an international community of amazing Producers committed to growing the Daybreaker movement and creating unique experiences around the world — you can consider these folks your new global family, • Invitations to exclusive events such as art exhibitions, underground dance parties, startup mixers, family dinners, and mindful experiences, • Build on support from our PR team, who has landed Daybreaker major features in leading publications like The New York Times, GQ, Saturday Night Live, and The Washington Post, • Collaborate with the incredible Daybreaker producers around the world to help sell out their events!If this sounds like your dream job, and you're serious about the role, then we would love to receive your application. We're excited to chat with you!

Each lead that you add to your account will be assigned to a sales manager to call and follow up with the customers via phone calls. This position is fully remote, and all you need is a strong internet connection and a phone or a laptop to be able to chat with customers and use the company's so

Apps developed in Android will include Time tracking (track time spent on their apps) and Remote support (allow back office support staff to chat, remote control on-field Android devices). Mobile App Development, Expertise in Android Native is a must, Stitch fix for UI, Java for the H/W interaction

Job DescriptionSalary: $80-$90k pa DOE Endless Access Community Experience Lead Location: Remote (with 5-10% travel), available for work at flexible hours throughout the day in US Eastern Time Type: Full-time employment (US, UK, CA); Long-term contract (ROTW) Reports to: Director of Product Salary: $80-$90k pa DOE About Endless Access At Endless, our vision is simple: the whole world, empowered. We believe access to digital tools and skills is essential to realizing that vision. Through our learning programs and open-source initiatives, we ensure that underserved and under-resourced communities worldwide can become not just digital consumers, but digital creators. We are building an open-source game-making community where learners, educators, and contributors come together to create, collaborate, and share. This community spans multiple environments and serves as a critical element of the product - our games and learning experience. It connects members to collaborative game development, learning materials, project showcases, mentorship, peer learning opportunities, and more. About the Role The Community Experience Lead is the architect and manager of our global community ecosystem. You will design, iterate, and evolve highly creative technical and social infrastructure that makes large-scale collaboration possible, in the same sense as open community projects such as Wikipedia or Linux. You will build the connective tissue between projects, people, and experiences; defining contributor pathways and establishing governance and moderation models that ensure safety, equity, and clarity. Youll run and refine engagement frameworks and the tooling behind them, while also ensuring partners, moderators, and independent contributors can plug in seamlessly. If you thrive at the intersection of community design, open-source culture, gaming, play, and systems thinking, this is your opportunity to shape the future of a collaborative game-making and learning movement. If you love both planning the system and operating it day-to-day, youll be at home here. Key Responsibilities Engage & Operate the Community • Own the day-to-day: community announcements, handle support requests, and coordinate moderator schedules across time zones., • Implement recognition and reward systems, community role progression, and permissions., • Maintain a calendar of events for the learner community, coordinating with marketing, progra,m and game teams on program deployment, cohorts, calendars, and shared events., • Support discussion, mentor, and industry expert sessions tied to learning and game development., • Foster an inclusive and supportive environment, ensuring equity and accessibility., • Act as the organizations open-source community expert, guiding teams on community norms, contribution workflows, and governance., • Model effective open-source communication and collaborative development within the community., • Promote the use of open-source tools and practices, and help learners navigate the unique culture of open collaboration., • Advocate for open-source values across teams, embedding them into product design, learning programs, and community strategy., • Set up a clear, accessible community structure, including channels, tiers, roles, permissions, and contribution workflows., • Ensure platform readiness for partner spaces, roles, and data handling, including privacy and security., • Design, manage, and maintain technical community infrastructure, ensuring seamless engagement across chat services, GitHub, and our Endless Studio platform., • Collaborate with the engineering team and act as a lightweight admin for integrations, APIs, authentication systems, bots, and webhooks that connect the community to the broader ecosystem., • Maintain and enforce a Code of Conduct and a practical moderation model, including recruitment and training of moderators., • Support the development of and enforce safety models and policies., • Define processes for incident response and escalation., • Develop onboarding, documentation, and guidelines for learners, mentors, and independent contributors., • Support pathways for peer-to-peer mentorship and community-led support models to decentralize assistance., • Publish release notes (in collaboration with games, learning, and platform) to keep members and partners aligned., • Define and track engagement and retention metrics with effective dashboards and a regular reporting cadence., • Iterate policies, workflows, and tools based on evidence and outcomes., • Passionate about equitable, inclusive community design with time-served community-building experience., • Excellent communicator, able to translate and disseminate complex technical information on multiple levels., • Strong technical background with experience in APIs, integrations, bots, automation, and platform administration., • Skilled in systems thinking and able to design scalable information architecture across multiple platforms., • Deeply experienced in working within open-source communities, alongside core contributors and maintainers., • Knowledge of community governance, licensing, attribution, and IP considerations., • Familiar with policy design, safety, and moderation in digital communities., • Familiarity with Godot or comparable open-source gaming ecosystems., • Knowledge of game development, edtech, or creative digital spaces., • Sustained community growth with high participation and inclusive engagement., • Comprehensive, accessible resources, and incentives that drive participation and peer support., • Evidence-based iteration guided by actionable metrics and community feedback., • Seamless, secure, and accessible infrastructure supporting community engagement and interoperability. Studies show that women and people from underrepresented backgrounds often hesitate to apply unless they meet every listed qualification. At Endless, we know that building a truly inclusive digital future means bringing together diverse perspectives and experiences. If youre excited about this role and our mission to expand access to technology, we strongly encourage you to applyeven if you dont check every box. Your unique perspective could be exactly what we need. Endless is an Equal Opportunity Employer We are committed to building a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds who share our passion for games, education, and creating opportunities for underserved learners. Endless provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Learn more about us at:

Job Description This is a remote position. Green Clean Services About Green Clean Services Green Clean Services is a trusted cleaning and maintenance company headquartered in Euless, Texas. Our mission is to deliver exceptional service and create lasting client relationships built on trust, reliability, and quality. As we grow, we’re expanding our remote customer support team to continue providing excellent communication and care to our customers across the region. Job Summary We’re seeking a Full-Time Remote Contact Center Customer Service Representative to support our clients through inbound calls, emails, and chat. You’ll help schedule services, resolve customer inquiries, and ensure every interaction reflects our company’s commitment to professionalism and care. If you have strong communication skills, enjoy helping people, and want to work remotely for a reliable company — this role is for you. Pay and Schedule * $21.00 per hour (paid bi-weekly) * $43,680 yearly * Full-time, remote position * Flexible schedule (Monday–Friday; occasional weekend availability) * Equipment and training provided Key Responsibilities * Handle inbound and outbound customer communications (phone, email, chat) * Schedule cleaning and maintenance appointments using internal systems * Provide accurate information about services, pricing, and company policies * Manage and update customer records with accuracy * Resolve customer concerns with professionalism and empathy * Collaborate with field teams to ensure timely and accurate service delivery * Meet performance goals for response time, quality, and customer satisfaction Requirements * Previous customer service, call center, or administrative experience preferred * Strong written and verbal communication skills * Comfortable using CRM systems, email platforms, and scheduling tools * Quiet, distraction-free home workspace with reliable internet connection * Dependable, organized, and self-motivated * High school diploma or equivalent required; college coursework a plus * Must be authorized to work in the U.S. and reside in Texas (preferred) Benefits * Hourly pay at $21/hour or $43,680 yearly * Paid virtual training * Performance-based bonuses * Flexible schedule * Paid time off (PTO) after eligibility period * Career advancement opportunities * Supportive, team-oriented remote environment Work Location: * Remote Equal Opportunity Employer Green Clean Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Bilingual (English/Spanish) applicants are encouraged to apply.

Job Description About Westman Atelier A new standard of clean luxury. Founded by world-renowned editorial makeup artist Gucci Westman, Westman Atelier is a curated edit of skin-loving, performance-first makeup that is always effortless, never overdone. A mother, makeup artist, and champion of holistic living, Gucci believes passionately that ‘luxury’, ‘efficacy’ and ‘clean’ can be synonymous with exceptional makeup. • A skincare approach to high performance make-up formulated with clean ingredients and no-compromise integrity Gucci Westman has more than 20 years of professional experience as a major editorial makeup artist, contributing to publications like Vogue and Harper’s Bazaar. Gucci is known for creating dewy, supernaturally glowy looks and her highly coveted “second-skin approach” to makeup, resulting in naturally beautiful, radiantly amplified skin. Position Summary Westman Atelier is seeking a Clean Beauty Concierge representative who will serve as a virtual brand ambassador and the face of Westman Atelier’s client experience. This role is responsible for delivering an exceptional and bespoke level of care, supporting our digital services. With a deep knowledge of our high-performance, skin-loving formulations, the Clean Beauty Concierge team is dedicated to building client loyalty through meaningful interactions and expert product guidance. Responsibilities: • Conduct one-on-one video consultations tailored to each client’s unique needs, skin type, and lifestyle., • Deliver exceptional, high-touch service that reflects Westman Atelier’s brand and aesthetic standards., • Provide expert guidance on product recommendations and shade matching by replying to inquiries via email, text, and live chat., • Partner with the Ecommerce team in the execution of new digital services, virtual events, and support ongoing ad-hoc support., • Act as a trusted resource for clients navigating our catalog of clean beauty products., • 2-3+ years of experience working directly with clients in beauty, retail, or luxury services., • Must have experience as a makeup artist, with knowledge of product application, technique, and customer engagement., • Must be comfortable with self-application for demonstration purposes., • Excellent written communication and interpersonal skills with a natural ability to connect with clients., • Strong attention to detail, self-starter, and able to thrive in a fast-paced, dynamic environment. wkbPwf5Ijn

Job Description Hi! Tech, a dynamic IT and technology consultancy located in New York City, is excited to announce an opportunity for a talented, enthusiastic, and personable technical professional to become a vital member of our team. We are seeking a Technical Support Specialist who will play a crucial role in providing exceptional technical support and solutions to our clients. As part of our dedicated IT support team, you’ll be responsible for diagnosing, troubleshooting, implementing, and optimizing an extensive range of IT hardware, software, and network systems. Your expertise will encompass various technologies, including operating systems (macOS, Windows, Chrome OS), SaaS applications (such as G Suite, Dropbox, Slack), networking protocols (DNS, DHCP, VPN, TCP/IP), and endpoint management solutions (MDM). In addition to your technical skills, you will cultivate strong client relationships, offer insightful consultations, and ensure that our technology aligns seamlessly with client needs. As a proactive problem-solver, you will excel at simplifying complex technical concepts for our non-technical audiences. You will report to one of our Managers, who will provide you with both technical guidance and professional support. Collaboration with team members, including AV Support Specialists and Network Engineers, will be key in ensuring we deliver comprehensive technology solutions to our clients. We look forward to the possibility of welcoming you to our team! What We Offer: • Competitive pay, • Generous paid time off, • Full benefits packages (medical, dental, vision, 401K, and life insurance), • Opportunities for growth, • Takes initiative, is proactive, and self-motivated, • Strives for excellent communication with clients and team members;, • Thrives in the face of uncertainty, excited to create solutions;, • Is an excellent problem solver;, • Effectively communicates complex ideas or topics to a non-technical audience;, • Takes initiative and self-motivating;, • Has a strong internal locus of control;, • Believes in consistent professional development and growth;, • Is highly-likable; and,, • Diagnose, troubleshoot, and resolve complex IT hardware, software, and network-related issues efficiently, providing both on-site and remote support for clients across macOS, Windows, and Chrome OS., • Provide comprehensive technical support, training, and guidance to end-users on the operation of various IT systems and applications., • Partner with on-site teams in troubleshooting intricate IT systems, particularly within complex environments., • Maintain proactive, clear, and regular communications with customers and internal stakeholders across all applicable channels (e.g., Slack, Google Chat, Email, Jira, etc.)., • Actively contribute to the creation, refinement, and maintenance of technical documentation and Standard Operating Procedures (SOPs), incorporating on-site learnings, customer feedback, and best practices., • Liaise effectively with manufacturers and service providers for equipment procurement, advanced technical support, and repairs, including managing Return Merchandise Authorizations (RMAs)., • Collaborate effectively with other IT specialists, external contractors, and system integrators during troubleshooting, repair procedures, and new installations., • Provide detailed, accurate, and timely reporting of work completed for client deliverables., • Install, configure, and test a wide range of IT equipment, including desktops, laptops, peripherals, and network hardware (modems, firewalls, switches, access points)., • Configure and administer SaaS applications such as G Suite, Dropbox, Slack, Jamf, Atlassian Suite, 1Password, OneLogin, and Active Directory., • Manage device enrollment and asset management for client hardware., • Perform proactive maintenance, system diagnostics, and firmware updates for IT systems to ensure optimal performance, reliability, and longevity., • Assist in designing and implementing new IT solutions and upgrades for existing client systems, ensuring alignment with client requirements, industry best practices, and Hi! Tech’s standards., • Consult with clients to assess their IT needs, understand their objectives, and recommend appropriate and innovative solutions or system enhancements, including researching best-in-class hardware, software, and peripherals., • Manage and maintain an organized inventory of IT equipment, spare parts, and accessories., • Perform onboarding and offboarding of clients' team members in a friendly, professional, and sensitive manner., • Manage software licenses and perform account recertifications., • Run, terminate, and test network cabling, and implement and configure network hardware, understanding concepts such as DNS, DHCP, VPN, and TCP/IP protocols., • Analyze existing technology-related pain points and provide effective and budget-conscious recommendations to client management teams., • Deploy and operate various video conferencing solutions., • Deliver timely, detailed, and accurate time tracking and reports on completed work for client deliverables., • Maintain clear and accurate documentation for IT processes, procedures, knowledge base articles, troubleshooting guides, and change logs., • Bachelor's degree, • 2+ years of post-collegiate technical experience, • Extremely detail-oriented, • Ability to project manage complex, nuanced efforts from start to finish, • Proven ability to work successfully with limited supervision, • Ego-less personality with excellent teamwork and communication skills, • High empathy and bedside manner for end-users, • Ability to explain complex technical ideas to a non-technical audience, • Ability to deep-dive into research and find fixes when faced with unfamiliar technical hurdles or blockers, • Perseverance, resilience, and scrappiness in the face of challenges, • Ability to work effectively whether on-site, on the go, or remotely, • Ability to work in varying office cultures and able to blend in and work quietly and discreetly (when needed), • Deep knowledge of Google Workspace (G Suite for Business), • Experience implementing and administering MDM systems (Kandji, Jamf, Mosyle, etc.), • Understanding of ISP and networking hardware (modems, firewalls, switches, access points) along with concepts such as DNS, DHCP, VPN, and TCP/IP protocols, • Experience with planning and deploying Ethernet cabling, networking hardware, and related infrastructure, • Ability to troubleshoot Wi-Fi and wired network connectivity, and to improve overall network performance and security, • Experience deploying and operating a variety of video conferencing solutions, • Understanding of basic audio hardware (mics, mixers, etc.), • Knowledge and understanding of interoperability (and limitations of), all common digital and analog cables and interfaces (Ethernet, HDMI, USB-C, DVI, etc.), • Must be trustworthy and able to maintain the confidentiality of all sensitive client data (able to sign NDAs as required), • Ability to effectively and accurately use a tape measure, hand tools, a power drill, and be comfortable on a ladderCompany DescriptionFriendly technologists providing tailored solutions for your business. We focus on the tech, so you can focus on success. We pride ourselves on being a unique organization in today’s technology landscape. Born in 2013 out of a couture home IT support company in Brooklyn, Hi! Tech strategically pivoted into the business-to-business (B2B) client world and grew into a firm capable of taking on large-scale projects. All client experiences over the past 10 years have contributed to our evolution and helped us to become who we are today - a team of consultants who provide boutique, premium IT and technology support to our clients. Our organic growth has come from a strong client base and their referrals, the best testament to the work we do every day. So who are our clients? They exist in all ends of tech-forward industries, from television and digital media production to health and beauty to e-commerce and retail. We meet our clients where they are, and design and execute fully customizable IT solutions based on the growing needs of their business! Ways of working within our internal teams are collaborative and conversational, and we prioritize open communication and knowledge sharing. When your people come from as wide-ranging professional backgrounds as ours do, you always have something to learn from one another! Some questions we ask ourselves constantly: How can we do better? How can we make our work excellent? Our team members help push us to get there, and we grow alongside them. We believe in and are proud of taking care of our people. We offer competitive salaries and a complete benefits package, including generous paid time off, a 401(k) with a company match of up to 4%, medical, dental, and vision insurance with company contributions, life, and long-term disability insurance, commuter and cell phone reimbursements, IncentFit and CitiBike memberships, all paid for by the company. At Hi! Tech, we are committed to fostering an inclusive and accessible workplace. If you require reasonable accommodations during the application or interview process due to a disability, please contact us. We are excited to work with you to ensure a positive and equitable experience.Friendly technologists providing tailored solutions for your business. We focus on the tech, so you can focus on success.\r\n\r\nWe pride ourselves on being a unique organization in today’s technology landscape. Born in 2013 out of a couture home IT support company in Brooklyn, Hi! Tech strategically pivoted into the business-to-business (B2B) client world and grew into a firm capable of taking on large-scale projects. All client experiences over the past 10 years have contributed to our evolution and helped us to become who we are today - a team of consultants who provide boutique, premium IT and technology support to our clients. Our organic growth has come from a strong client base and their referrals, the best testament to the work we do every day.\r\n\r\nSo who are our clients? They exist in all ends of tech-forward industries, from television and digital media production to health and beauty to e-commerce and retail. We meet our clients where they are, and design and execute fully customizable IT solutions based on the growing needs of their business!\r\n\r\nWays of working within our internal teams are collaborative and conversational, and we prioritize open communication and knowledge sharing. When your people come from as wide-ranging professional backgrounds as ours do, you always have something to learn from one another! Some questions we ask ourselves constantly: How can we do better? How can we make our work excellent? Our team members help push us to get there, and we grow alongside them.\r\n\r\nWe believe in and are proud of taking care of our people. We offer competitive salaries and a complete benefits package, including generous paid time off, a 401(k) with a company match of up to 4%, medical, dental, and vision insurance with company contributions, life, and long-term disability insurance, commuter and cell phone reimbursements, IncentFit and CitiBike memberships, all paid for by the company.\r\n\r\nAt Hi! Tech, we are committed to fostering an inclusive and accessible workplace. If you require reasonable accommodations during the application or interview process due to a disability, please contact us. We are excited to work with you to ensure a positive and equitable experience.

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Presales and Professional Services Team At GBG, the Presales and Professional Services team plays a pivotal role in delivering tailored identity verification and fraud prevention solutions to enterprise clients. This team is composed of technically skilled, customer-focused professionals who partner closely with clients from initial solution design through implementation and long-term optimization. Presales consultants work strategically to align GBG’s capabilities with client needs, while Professional Services consultants lead deployments, troubleshoot complex integrations, and ensure ongoing success. Together, they form a collaborative, fast-paced group that thrives on innovation, cross-functional engagement, and driving measurable impact across diverse industries. The Role As a Customer Engineering Operations Manager within GBG’s Presales and Professional Services team, you’ll play a critical role in orchestrating the processes that drive customer success across the Americas region. Rather than managing individual projects, you’ll focus on optimizing and standardizing how our teams deliver value, from initial client engagement through full solution adoption. This role is ideal for someone who thrives in a fast-paced SaaS environment and is passionate about continuous improvement, cross-functional collaboration, and operational excellence. You’ll act as the central point of coordination, ensuring our internal teams are aligned, efficient, and consistently delivering high-impact outcomes for our clients. This is a remote position with a strong preference for candidates in the Atlanta metropolitan area. Travel for team collaboration, process workshops, and stakeholder meetings may be required (estimated 20-25%). What you will do • Manage and optimize core processes, including product gap tracking, opportunity risk assessment, implementation risk monitoring, customer onboarding workflows, and post-launch value realization programs., • Develop and maintain documentation, workflows, and accountability frameworks to ensure consistent execution across cross-functional teams., • Oversee risk tracking systems for sales opportunities and implementations, establishing proactive protocols to identify and escalate issues early., • Ensure seamless customer journeys by managing handoffs between Sales, Implementation, and Customer Success, and tracking progress toward client outcomes., • Drive continuous improvement by analyzing operational frameworks, identifying opportunities for automation and standardization, and creating playbooks and governance structures., • Lead capacity planning and resource coordination to support effective process execution and manage competing priorities. Skills we are looking for • 5+ years of project management experience, preferably in SaaS or technology environments, • Proven ability to manage complex, multi-stakeholder projects with competing priorities, • Strong analytical and process improvement skills with a continuous improvement mindset, • Excellent communication and presentation skills, comfortable engaging with technical and executive audiences, • Proficiency in project management methodologies and tools (e.g., Agile, Scrum, Jira, Asana), • Experience in identity verification, KYC/KYB, document verification, or fraud prevention, • Background in software development or technical implementation, • Prior work in professional services or customer success organizations, • Familiarity with APIs, integration processes, and solution architecture, • Working knowledge of Salesforce or similar CRM platforms, • Understanding of regulatory requirements in financial services or identity verification Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job Description IT Support Associate, End User Experience Position Overview: Brilliant Earth is hiring an IT Support Associate to join our IT team. As a member of the IT team, this role will be instrumental in ensuring that our end users receive unparalleled support and assistance, enabling them to achieve their goals seamlessly. This person must be a customer-oriented problem solver who thrives in a dynamic and fast-growing environment and possess a passion for delivering exceptional user experiences. This role requires full-time in-office attendance at our Secaucus Distribution Center location. The targeted budget for this position is $65,000-$70,000 annually. This compensation budget range may be adjusted at any time at the discretion of the company. You will: • Deliver outstanding customer service by promptly addressing end users' technical inquiries and providing solutions that meet their needs in-person, and through our ITSM solution (Freshservice), along with chat (Teams) and remote session when needed (TeamViewer)., • Manage and support various hardware components, including computers (PC and Mac), printers, QR scanners and wireless network. Ensure the availability, reliability, and security of these systems to enhance end user productivity., • Diagnose and resolve technical issues reported by end users, leveraging your exceptional research and problem-solving skills to identify root causes and implement effective solutions., • Efficiently manage and resolve tickets (incidents and service requests) reported by end users though our Ticketing Solution, ensuring minimal disruption to their workflow and delivering timely solutions, fulfilling the Company’s SLAs., • Control on-site Inventory and oversee the entire laptop lifecycle: receiving new devices, refurbishing used ones, maintaining accurate inventory levels, and securely shipping laptops to new hires across the company., • Partner with HR to seamlessly onboard new employees by ensuring their laptops are delivered and ready for use upon arrival and facilitating a smooth technology setup process., • Streamline the offboarding process by collecting company laptops, securely wiping data, and updating the Asset Management system to reflect equipment return., • Adapt and thrive in a fast-paced, dynamic startup environment, where priorities may shift, and new challenges arise regularly., • Utilize your expertise in SAML/LDAP (OKTA) to manage user identities, access permissions, and authentication, ensuring secure and efficient access to company resources., • Provide comprehensive support for Office 365 applications, assisting end users with configuration, access, and usage queries., • Assist with onboarding new employees, ensuring they have the necessary technology setup and conducting training sessions to enhance end user proficiency with our systems., • Create and maintain detailed documentation on support processes, troubleshooting steps, and frequently asked questions, facilitating knowledge sharing and continuous improvement., • Collaborate with cross-functional teams to address complex technical issues and contribute to the improvement of our IT infrastructure and user experience., • 2+ years’ proven experience in providing end user support, ideally in a startup or dynamic environment., • Experience in managing and supporting hardware components such as computers (MAC and PC), printers and Scanners., • Excellent problem-solving skills with a passion for conducting in-depth research to find solutions., • Outstanding customer service skills with the ability to communicate technical information to non-technical users effectively., • A team player with excellent interpersonal and communication skills., • Highly organized and capable of multitasking in a fast-paced environment., • Knowledge in SAML/LDAP (preferably in OKTA) and Microsoft 365., • MDM tools (JAMF and Intune) knowledge, • Hardware cleanup/maintenance for on-site printers At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR p5OcwjQ6r1

Job Description WE'RE HIRING! If you love data and are looking for unlimited growth opportunities, we want to talk with you about joining Further. Further is a data, cloud, and AI company whose focus is helping companies turn raw data into the right decisions. We have an award winning culture of extraordinary people. Our purpose is to enable people to thrive so that businesses can thrive. We believe that the work you do should matter - it should be meaningful to you professionally and personally, and it should have a positive impact on both you and our clients. If this sounds exciting to you, let's chat! GMP CLIENT SERVICES LEAD What experience should you have: • 5+ years of experience maintaining strong relationships with clients at all levels, from technical users to executive stakeholders., • 2+ years of experience working with GMP partner managers or reps, with a strong understanding of GMP licensing and operations., • Proven experience in account management, building rapport with clients, and proactively managing a book of business., • The ability to manage multiple priorities, including client onboarding cut-off dates and renewal deadlines, while maintaining a proactive outreach plan., • Strong understanding of Google Marketing Platform (GMP) licensing, operations, and the overall Google partner ecosystem., • Oversee the setup and smooth onboarding of new GMP licensing clients, ensuring all processes and documentation are completed accurately and on time., • Proactively manage the client renewal process, working to secure renewals well in advance of their expiration dates and communicating status updates to all relevant stakeholders., • Actively identify and pursue opportunities for upsell within the client portfolio, including additional GMP licenses, increased product usage, or the sale of proprietary solutions., • Serve as the primary point of contact for clients, triaging incoming support requests and coordinating with internal teams to ensure timely and effective resolution., • Achieve a high client renewal rate and positive satisfaction feedback, demonstrating a strong focus on delivering exceptional service and value., • Successfully identify and convert upsell opportunities within the existing client base, contributing to the expansion of the GMP licensing portfolio. Apply today or check out all our opportunities! #LI-Remote #LI-Hybrid By submitting your application, you consent to our collection, processing and disclosure of the contained personal data in accordance with our data practices. If you are a resident of the U.S. state of California, you can read about our data practices and your related privacy rights here. If you are a resident of the European Economic Area, Switzerland or the United Kingdom, you can read about our data practices and your related privacy rights here.