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Job Description Behavioral Health Community Guide Location: Tampa FL and Lakeland FL area FLSA Status: Exempt Job Status: Full Time Work Model: Hybrid Amount of Travel Required: 25-50% within a 40 mi or greater community service area Work Schedule: Monday–Friday with occasional evenings and/or weekends Reports to: Care Team Manager At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life's challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community's resources — can ease those burdens and effectively connect members to health care. Reema believes that using technology to support human connection and engagement can be a lifeline for those most struggling to navigate life's challenges. Our mission-driven and member-focused company is seeking an experienced and self-motivated Community Guide who has worked with individuals living with serious mental illness and substance use disorder, and understands the unique needs of this community. In this role, the Community Guide will be working with the multidisciplinary care team to plan and coordinate services for members. This energetic and adaptable Community Guide is an integral part of Reema, a start-up working to transform how behavioral health care and social care work together. The Community Guide works to build genuine, positive relationships with a diverse range of members and seeks to improve the member's health and wellbeing. Their work is completed daily through an integrated technology platform to call and text members, schedule community visits and clinical appointments, as well as document all interactions and communicate with the clinical team. The Community Guide will be responsible for the full lifecycle of their caseload, including initial outreach to engage members in services, ongoing work with members to achieve their wellbeing goals through connection to health care and community resources, and completion of the care plan. The Community Guide will work as part of an integrated model of healthcare where they partner directly with clinical therapists and prescribers to provide holistic support for members. A primary strength of the Community Guide should be excellent verbal and written communication, building strong meaningful relationships, problem solving, and a comfortability in navigating the ambiguous nature of a constantly growing and evolving startup. This position requires significant time in the field, directly interacting with members. This role is most suitable for someone who is confident in interacting directly with many people, many of whom have experienced trauma and face barriers because of their mental, physical and chemical health. Outreach and engagement into care: • Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with: severe and persistent mental illness, substance use disorders and complex medical conditions., • Assess member needs and support systems, including social determinants of health, to help create a patient-centered care plan., • Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals., • Collaborate with our clinicians by helping patients connect to care, joining clinical visits as appropriate, following up on social needs., • Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provide types for members., • Through cold outreach create and manage a caseload of 60 - 100 members and provide coverage for other Community Guides during periods of absence or increased workload., • Understand overall goals for the month. Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes., • Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges. Community Guides will maintain professional boundaries and confidentiality, seeking consultation and support with complex member situations from the multidisciplinary team., • Visit members in person as appropriate. This may be in the member's home, community, the hospital or other treatment setting to build trust and maintain connection with Reema's clinical services., • Utilize text, phone, email and face-to-face interactions appropriately to match your communication approach with each members' preference and situation., • Effectively identify and connect members to community and health resources to support member needs. This may include transporting members and accompanying them to access other services. Establish relationships with resources to support Reema's members as needed., • Utilize the Reema App to thoroughly document all work with members in a timely fashion, including keeping a care plan updated., • Understand and comply with confidentiality of protected health information and HIPAA., • Work independently and collaboratively in a fast-paced startup environment. See frequent change as an opportunity rather than a barrier., • Serve diverse members in your community with dignity and respect, as well as build relationships with community resources and customers., • Partner with Reemates across the multidisciplinary team and the company to offer your perspective and learn from others. Job responsibilities to grow and change as business necessitates. Education, Experience and Skills: • Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences or other related fields. Years of related experience and subsequent expertise can be substituted for years of completed education towards a bachelor's degree, • 3 or more years of direct experience with population or community to be served and knowledge of community, • Driven to work with individuals who have significant mental and chemical health needs and believe that recovery is possible, • Demonstrated experience with crisis planning, case management, boundaries and personal safety in community work, • Proficiencies in critical thinking, time management, strategizing, and multitasking, • Strong propensity towards building and maintaining relationships through initiating conversations and creating connections, • Ability to develop, adapt, and execute outreach and care plans, • Demonstrated proficiency working with technology, including basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred Qualifications & Position Requirements: • 18 years of age or older, • Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record, • Offers are contingent upon passing a pre-employment drug screening and background check, • Comply with federal, state and local regulations regarding patient confidentiality HIPAA, • Use technology-based tools and systems daily, • Lift and carry up to 25 pounds occasionally Benefits: • Competitive Salary, • Medical, Dental, and Vision Insurance, • HSA and FSA Options, • 401(k) Retirement Savings Plan, • Employee Assistance Program, • Flexible Schedules and Remote Work, • Technology Stipend, • Mileage Reimbursement, • Accrued Paid Time Off, • Paid Family and Medical Leave As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws. Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Notice to all potential candidates Reema Health has been made aware of fraudulent activities targeting job seekers. To ensure your safety and protect yourself from potential scams, we urge you to exercise caution and verify the authenticity of anyone claiming to represent Reema Health. We value your privacy and security. Genuine communications from us will always come from official email domains. We assure you that we will never request bank account, credit card, or social security information during the application or interview processes. We would also never conduct an interview or extend a job offer over chat or text. We appreciate your understanding and interest in a career with Reema Health.

Job DescriptionSalary: Join our dynamic team at Cabinets.com as a Design Assistant/Project Coordinator We are a leading online retailer of semi-custom kitchen cabinets, currently seeking a creative individual to support our Design Team in Tampa, FL, and contribute to our mission of providing quality and customizable manufactured in the United States cabinetry solutions to our customers. As a Design Assistant/Project Coordinator, you will play a crucial role in assisting with various design tasks and projects at our conveniently located Tampa office. We are currently working a hybrid model (2-days in the Tampa office, 3-days at home), for employees who have completed at least their first two weeks of employment and have demonstrated the ability to work independently. Training will be provided through various on-line opportunities and through Zoom with a Trainer. One on one training will be available when working in the office. Design Assistant/Project Coordinators are an important part of the Design Operations team. This team provides support to the Design Team, as well as assists with customers and cross-departmental teams. In this role, you will take general phone calls/answer on-line chats for the Design Dept. daily for lead generation and customer service; distribute leads to the Designers. Monitor and process incoming information related to customer questions and design requests daily. Duties and responsibilities • Responsible for organization and distribution of project request information, • Monitor and process incoming information related to customer questions and design requests., • Assist in the creation and pricing of custom items, • Take general phone calls, emails and respond to online chat for the Design Dept. as needed for lead generation and customer service, • Review and audit orders as needed, • Support new customer-facing programs and projects created and deployed to enhance design and/or design request submission experience., • Custom Cabinetry Links/Fees Production: Create accurate custom links with a quick turnaround, ensuring quality and consistency in every order. This includes regularly updating quantities on customs that are out of stock ensuring up to date/accurate product availability. In the supervisors absence, with prior authorization may process special deco doors, ensuring continuity and efficiency., • Error Report Customer Outreach: Monitor Non-Designer Orders primarily through Error Reports & proactively communicate with customers to address any missing products or discrepancies in their project needs, offering timely assistance to ensure smooth and successful project completion., • Product Knowledge: Handle daily product knowledge calls, ensuring both customers and team members have accurate information to make informed decisions and facilitate smooth project execution., • Team Support: Assist the design team by providing resources and tools that improve the accuracy of custom requests, including the development of informative pages and comprehensive documents to consolidate product knowledge., • Process Improvement: Continuously seek new ways to improve workflows both for the design team (custom request submissions) and internally (custom link production), ultimately increasing efficiency across the team., • Monitor and process incoming information related to customer questions and design requests., • Assist in the creation and pricing of custom items, • Associate Degree or 2+ years college, • 2+ years experience in construction/cabinet industry/kitchen remodel industry, • Ability to read blueprints is not required, but is a plus, • MUST be detail-oriented and possess the ability to adapt to changing priorities and requirements, • Personable, with previous phone customer service experience, • Strong written communication and follow-up skills, • Must be well-versed in Microsoft Office Suite and Adobe Acrobat, • Experience with 2020 Design software is desirable, • Bi-lingual, English /Spanish is a plus, • Understand the need to always provide an excellent customer experience At Cabinets.com, we value creativity, dedication, and teamwork. If you are passionate about design and looking to grow your skills in a fast-paced environment, we encourage you to apply for the Design Assistant/Project Coordinator position. Join us in creating exceptional cabinetry solutions that exceed customer expectations while enjoying a supportive and collaborative work culture. Apply at: Cabinets.com is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender presentation, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic. We work hard to embrace diversity and inclusion and encourage everyone at Cabinets.com to bring their authentic selves to work every day! . Job Type: Full-time Benefits: • 401(k), • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Vision insurance Ability to Commute: • Tampa, FL 33619 (Required) Work Location: Hybrid remote in Tampa, FL 33619

Job DescriptionSalary: The Inside Sales/ Lead Manager is responsible for converting incoming prospects into leads. This is a high-volume pre-sales role requiring consistent follow-up with new leads. What you will do: • Answer inbound inquiries and prospect calls from web chat and call centers, • Aggressive follow up on after-hours or missed calls, • Utilize multiple methods of contact (text messaging, e-mails, phone calls) to reach prospective sellers, • Set appointments for Real Estate Consultants to continue the sales process, • Audit leads to ensure theyre followed up on appropriately, • Assign leads that arent auto assigned to Real Estate Consultants, • Follow up on aged leads, • Provide general sales support About You: • You have 2+ years of experience working in a high volume inbound/outbound call environment, • You have followed up on leads to begin the lead qualification process, • You have experience working with consumers/homeowners (preferred), • You have experience in real estate (preferred), • You have a Bachelors Degree (preferred), • You have experience in real estate (preferred) Why we are a great place to work: • Our company is FULLY REMOTE, • Our awesome company culture includes: competitive pay great benefits, great people, casual dress, team events, work hard/ play hard environment, • Year to Date we're up 81% on Acquisitions and 37% up on Dispositions!, • Were continuing our nationwide expansion. Over the last year weve expanded to 44 states and Washington DC! House Buyers of America is a residential real estate investment company founded in 2001 and headquartered in Tyson's Corner, VA. We buy, renovate, and resell a high volume of homes offering a guaranteed, fast, and hassle-free sale to people who want to sell their house without paying a Realtor commission. We have a history of strong growth and success, having bought and sold thousands of houses. Our Company went from $0 to $50 million in annual revenue in its first 3 years in business and won the Ernst and Young Entrepreneur of the Year award. House Buyers of America is proudly a member of the Inc 5000 list. House Buyers is an equal opportunity employer and does not discriminate by sex, creed, race, or by age.

Job DescriptionSalary: The Inside Sales/ Lead Manager is responsible for converting incoming prospects into leads. This is a high-volume pre-sales role requiring consistent follow-up with new leads. What you will do: • Answer inbound inquiries and prospect calls from web chat and call centers, • Aggressive follow up on after-hours or missed calls, • Utilize multiple methods of contact (text messaging, e-mails, phone calls) to reach prospective sellers, • Set appointments for Real Estate Consultants to continue the sales process, • Audit leads to ensure theyre followed up on appropriately, • Assign leads that arent auto assigned to Real Estate Consultants, • Follow up on aged leads, • Provide general sales support About You: • You have 2+ years of experience working in a high volume inbound/outbound call environment, • You have followed up on leads to begin the lead qualification process, • You have experience working with consumers/homeowners (preferred), • You have experience in real estate (preferred), • You have a Bachelors Degree (preferred), • You have experience in real estate (preferred) Why we are a great place to work: • Our company is FULLY REMOTE, • Our awesome company culture includes: competitive pay great benefits, great people, casual dress, team events, work hard/ play hard environment, • Year to Date we're up 81% on Acquisitions and 37% up on Dispositions!, • Were continuing our nationwide expansion. Over the last year weve expanded to 44 states and Washington DC! House Buyers of America is a residential real estate investment company founded in 2001 and headquartered in Tyson's Corner, VA. We buy, renovate, and resell a high volume of homes offering a guaranteed, fast, and hassle-free sale to people who want to sell their house without paying a Realtor commission. We have a history of strong growth and success, having bought and sold thousands of houses. Our Company went from $0 to $50 million in annual revenue in its first 3 years in business and won the Ernst and Young Entrepreneur of the Year award. House Buyers of America is proudly a member of the Inc 5000 list. House Buyers is an equal opportunity employer and does not discriminate by sex, creed, race, or by age.

Job DescriptionJob Title: Contracts Counsel (Remote, U.S. Based)Pay Rate: $60–$75/hour DOEEmployment Type: Full-Time W2 Contract-to-HireAre you a licensed legal professional with expertise in commercial contracts in the tech and software sectors? LHH Recruitment Solutions is seeking a highly skilled Corporate Contracts Counsel to join a dynamic team supporting a leading provider of professional development and online continuing education solutions. You’ll play a key role in managing and negotiating a wide range of commercial agreements, including federal contracts and SaaS licensing transactions.Key Responsibilities • Independently draft, review, redline, negotiate, and manage commercial contracts, including SaaS agreements, licensing deals, and IT-related transactions., • Lead and support RFP preparation and response processes., • Navigate federal contracting requirements and compliance frameworks., • Collaborate with internal stakeholders to streamline contract workflows and mitigate risk., • Provide legal guidance on agreements involving learning management systems, AI, and technology platforms serving the education and training sectors.Qualifications, • Juris Doctor (JD) from an accredited U.S. law school., • Active license to practice law in any U.S. state, in good standing., • Minimum 5 years of experience in commercial contracts (client service agreements & vendor contracts), preferably in-house., • Demonstrated expertise in licensing agreements and technology transactions (SaaS)., • Familiarity with federal procurement processes and compliance standards., • Tech savvy with proficiency in contract lifecycle management systems and MS Office Suite, including Word, Outlook, and advanced Excel., • Experience supporting clients in education, manufacturing, or public safety sectors is a plus., • Must reside in the U.S. and be available to start immediately in a full-time capacity during Eastern Time Zone business hours.Why Apply? This is a high-impact role offering flexibility, autonomy, and the chance to work with a mission-driven organization at the intersection of technology and online education. If you’re ready to bring your legal expertise to a team that values precision, collaboration, and innovation—let’s chat soon. Pay Details: $60.00 to $75.00 per hour Search managed by: Holly Hilderhoff Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job DescriptionCompany Description WHO IS GUIDEHEALTH? Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. Job Description At Guidehealth, our mission is simple but powerful: to make great healthcare affordable for all. We’re a technology-forward company that believes in accountability, continuous learning, innovation, and ensuring every voice is heard—all while leading with empathy. We’re looking for Customer Service Guides who are tech-savvy, resilient, and passionate about helping others. This is more than customer service—you’ll be the trusted voice for our members and providers, guiding them through the complex world of healthcare with empathy, clarity, and confidence. WHAT YOU’LL BE DOING • Serving as the first point of contact for members and providers, handling 30–40 calls per day while also managing chats, texts, emails, video, and co-browsing, with an expected call resolution time of 6 to 8 minutes., • Navigating multiple systems and balancing several interactions at once, staying accountable for accurate, timely, and empathetic resolutions., • Assuring the accurate and timely handling of client and member calls with total follow through, • Answering client and provider questions including, but not limited to claims payment, status and coverage information, • Educating customers on their plan and encouraging use of our digital tools—helping them learn how to navigate healthcare more confidently., • Interpreting client health plan protocol, • Reviewing claims status and providing status to member., • Check tracer documentation, • Maintaining accurate and complete call documentation, • Maintaining high level of professionalism, • Returning incoming calls, • Solving questions about benefits, claims, eligibility, and providers, collaborating across teams when needed., • Safeguarding privacy at all times—strictly following HIPAA and confidentiality standards., • Documenting thoroughly, taking ownership of issues, and following through until every customer feels heard and supported.Qualifications What you’ll need to have for success • At least 2 years of experience in a healthcare contact center., • 3+ years of customer service experience overall., • Associate or Bachelor's degree or recent work toward a degree is preferred., • Prior experience working across multiple customer service channels such as calls, chat, text, and email., • Tech-savvy with the ability to learn and pivot quickly across multiple systems., • Strong communication, listening, and problem-solving skills. • Core business hours: Monday–Friday, 8:00 AM to 6:00 PM (Central Time)., • This is a full-time, 40-hour role, with shifts scheduled within these hours. This Is Not Your Typical Call Center Job As a Customer Service Guide, you’ll gain a deep understanding of our members, systems, and services—but this role is just the starting point. From here, you’ll have opportunities to grow into roles in Quality, Client Success, Claims, Utilization Management, Referrals, Intake, and Healthguide (Medical Assistant). At Guidehealth, every voice matters, growth is supported, and empathy isn’t just encouraged—it’s expected. Everyone is responsible to help teammates Thrive! We provide ongoing feedback regarding performance and encourage feedback sharing from all team members. Ready to join a company that’s innovative, mission-driven, and built for growth? Apply today and help us make great healthcare affordable for all. Additional Information The base pay range for this role is between $21.00 to $23.00 per hour, paid bi-weekly. Upon successful completion of full training program you will receive a $500.00 bonus. ALIVE with Purpose: How We Thrive at Guidehealth At Guidehealth, our values come to life in everything we do. • We are Driven by Accountability — grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike., • Always Growing, Always Learning — staying curious and continuously improving inspires us to shape a better future for healthcare., • With Collaborative Innovation, we solve problems creatively, making every experience better for our employees and the patients we serve., • At Guidehealth, Every Voice Matters — we believe our collective strength is rooted in the unique perspectives of each team member., • And through Empathy in Action, we build stronger connections with those who count on us. All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include: • Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs., • Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered., • Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution., • Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected., • Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times., • Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals., • Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need. The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager. REMOTE WORK TECHNICAL REQUIREMENTS Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.

Job Description Funnel Leasing Inc., is hiring for a Customer Support Specialist Tier 1. As a Customer Support Specialist Tier 1, you will be responsible for working directly with customers to answer questions and troubleshoot any of our supported software solutions and integrations professionally and courteously. Candidates for this position must be organized, detail-oriented, and self-motivated, with excellent listening and communication skills. Candidates must be able to analyze issues and translate their software knowledge into actionable directions customers can follow. This particular role is a hybrid, non-exempt position with an hourly pay range of $20.00–$25.00 (equivalent to $41,600–$52,000 annually). Support Specialists are expected to work onsite most days at our Tampa headquarters in Odessa, Florida, or from a designated office space in Dallas, TX, with occasional remote work flexibility. We are currently prioritizing candidates based in the Tampa or Dallas areas. Why Funnel? We are a U.S. SaaS company that centers our services on the renter experience. We develop amazing software that has revolutionized the #proptech industry. And did we mention we have an amazing team that is on #FunnelFire!? Oh, did we forget to tell you we have unlimited PTO, benefits that begin on your first day of employment, P.I.N.K. core values that ROCK, and our team puts the FUN in Funnel! Who is Funnel Leasing? Have you ever rented an apartment and wished the process could be better? At Funnel we do too. We know we need to make the process of renting an apartment as easy as purchasing socks on Amazon. We’ve created cloud-based marketing and leasing software that delivers the ultimate rental experience for everyone involved in the process. We’re in the process of transforming the real estate industry through cutting-edge technology built, sold, and supported by the most passionate people you’ll meet. The Customer Support Associate Tier 1's essential roles and responsibilities include, but are not limited to the following: • Interact with customers and end users to provide support via phone, email, and chat and answer user inquiries, • Document customer interaction, troubleshooting, and results clearly and concisely., • Engages in the application of system analysis of software for best practices per technical documentation and provides solutions based on a diagnosis of the problem., • Analyze, test, and modify Funnel software and integration based on their unique design and implementation of each customer, • Identify and escalate trending issues and potential software defects to Leadership and Development., • Ability to draw conclusions from a set of information, and discriminate between useful and less useful details to solve problems or make decisions, • Meet posted metrics for performance, including but not limited to case volume, CSAT, response, and SLA., • Contribute to knowledge methodology: Knowledge Centered Services (KCS) by creating articles and/or reviewing existing articles for accuracy., • Must be willing to work off hour shifts including but not limited to weekends, evenings, overnight, and occasional holidays. Shifts may be rotational with other team members., • Create a culture of continuous improvement and learning for individual professional development, • Foster collaboration within team and across the company, • Performs other duties as assigned and modified at manager's discretion, • Travel up to5% Education, Work Experience, Knowledge, and Certifications • Multifamily Industry Experience, • Relevant Bachelor’s degree or equivalent, related experience., • 1-3 years of experience in SaaS software customer support, • Strong verbal and written communication skills, • Experience with ticket management systems such as Salesforce Service Cloud and Jira, • Experience or in-depth knowledge of the real estate / multifamily industry is a plus, • Experience in ITIL, Knowledge Centered Support (KCS), HDI or other support frameworks is a plus., • The ability to receive and offer constructive feedback and work to maintain our company values and collaborative culture. Our team is mostly remote, so we work hard to stay connected & you need to be a strong team player., • Ability to successfully follow defined processes and procedures, • Strong customer service skills with the drive to provide the best customer experience with each interaction., • Organized, detail-oriented, and self-motivated , with the ability to work under pressure and attain pre-defined deadlines, • The ability to effectively communicate through phone, chat , and email is required ., • Ability to work on multiple issues simultaneously in a fast-paced environment, • Ability to work within a team environment and independently while maintaining a high level of efficiency., • Proven ability to effectively diagnose and resolve customer issues, demonstrating a strong troubleshooting skillset in a customer support environment., • Ability to manage time effectively Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Funnel, we are committed to building a proptech company that is as diverse as the multifamily industry we serve, and that means to not only live our inclusivity, but also to support and encourage it among all society. If you are excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles. Equal Employment Opportunity Funnel provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances. Americans with Disabilities Act Employee must be able to perform all essential job functions, with or without reasonable accommodation. Job Responsibilities The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. Funnel may change the specific job duties with or without prior notice based on the needs of the organization. Funnel Leasing Inc., is not engaging any staffing firms or recruitment firms in the search or placement of candidates for this role. Furthermore, Funnel Leasing Inc., and associated team members who receive any unsolicited candidates information will not pay any fee or engagement contract as a result of these unsolicited contacts. Interested applicants should apply directly to the position posting for consideration. Benefits Employees may be eligible for various benefits. Generally, we provide employee access to: • Health insurance, • Dental and Vision insurance, • Company paid Life/AD&D, • Long-term Disability insurance, • Short-term Disability insurance, • Term Life insurance, • Flexible Spending Account (FSA), • Health Savings Account (HSA), • Retirement Plan - 2% company match, • Uncapped Discretionary Time off, • Sick Leave, • 13 paid holidays, • One time remote work stipend, • Employee recognition program, • Employee-led Groups (ELG’s)

Earn revenue from day one. Certification is now paid! If you're patient, have retail customer service experience and looking for a fast paced, flexible gig consider a new Spanish bilingual educational support program on the Arise® Platform. This program needs customer-focused individuals to help support callers with ordering educational learning resources. Problem solvers are welcome-those who have the drive to support customers inquiries and ensure orders are received in a timely manner. This is a fast-paced, high-call-volume program currently available through the Arise® Platform. The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support, earning extra revenue while saving time and money on costs associated with working outside of the home. The Arise® Platform has various well-known clients available-including this opportunity with an educational support resources provider -and you could start earning in just a few weeks. What you will do as an Inbound Customer Support Representative: • Receive inbound calls from customers answering questions and resolving issues to the caller's satisfaction., • Deliver excellent service by actively listening and helping callers uncover the best solution., • Minimum of one year of consistent inbound call support experience in a customer-facing environment (within the past two years)., • Retail support experience is preferred but not required., • Quiet and secure workspace to manage a consistent flow of calls., • Wired internet connection with required speeds (ping <50 ms; download >25 Mbps; upload >10 Mbps; minimum 8GB RAM)., • High School diploma or equivalent., • Two or more years of experience in a customer-facing call center environment (preferably with an online bill pay service, financial institution, or technical support).

SUMMARY Antidote Health's mission is to redefine healthcare by providing affordable, high-quality, accessible care and insurance products. The Customer Success Agent I plays a key role in achieving this mission by delivering exceptional support to our health plan members, telehealth patients, brokers, and providers. We're looking for passionate individuals with experience in customer care, particularly in the health insurance industry to enhance and differentiate the customer experience. Responsible for providing accurate, timely, and meaningful information to members and customers, ensuring stellar service in accordance with compliance and regulatory guidelines in a fast-paced inbound and outbound phone, chat, and email Customer Support Center. This is a hybrid position with multiple shift options. ESSENTIAL DUTIES AND RESPONSIBILITIES • Respond to customer inquiries through phone, chat, and email while maintaining professionalism and confidentiality in compliance with HIPAA guidelines., • Assist members with basic questions regarding health plans, benefits, enrollment processes, and appointment scheduling., • Provide support in resolving common issues, concerns, or complaints while escalating more complex issues to Level 2/3 agents or supervisors., • Document customer interactions accurately in internal systems., • Demonstrate empathy, patience, and active listening to meet and exceed customer expectations., • Coordinate telehealth appointments using scheduling systems., • Assist with premium payment processes and general account inquiries., • Perform basic troubleshooting and escalate issues as needed., • Proactively follow-up on customer requests to ensure resolution., • Work regularly scheduled shifts, including possible overtime or weekend shifts, based on operational needs., • Performs other duties as assigned. QUALIFICATIONS To perform this job successfully, candidates should possess the following. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions: • Strong communication skills, including verbal and written proficiency., • A customer-focused mindset with an eagerness to learn and grow., • Basic computer skills and familiarity with tools such as Google Workspace and Microsoft Office., • Strong organizational skills and attention to detail., • Bilingual in Spanish is a plus but not required. EDUCATION AND EXPERIENCE • Experience with Google Workspace, Microsoft Office Suite, and internal communication systems such as Slack or Microsoft Teams., • Minimum one year of related experience in a high-volume phone, email, and text messaging call center., • One year of call center experience in the health insurance industry is preferred., • Salesforce experience is preferred. CERTIFICATES, LICENSES, REGISTRATIONS • A Health Agent license is a plus but not required. WORK ENVIRONMENT • This is a hybrid position., • Must have a quiet, distraction-free workspace to perform duties effectively from home., • Work location must be secure and private to maintain HIPAA compliance., • Office equipment will be supplied. TRAINING EXPECTATIONS • You will attend a minimum 3-4 week remote training program., • Attendance is mandatory for the full training program., • Training hours: Monday through Friday, 10:00 AM - 4:30 PM EST, • No time off within the first 90 days of employment except for emergencies. If approved, any time off within this period will be unpaid.

Customer Service / Remote] - Anywhere in U. As a Customer Support Rep at ECP, you will: Provide exceptional customer service to clients via phone, email, and chat; Answer incoming inquiries and troubleshoot issues efficiently and accurately; Maintain a high level of professionalism and empathy while

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Job Description Overview We are seeking a detail-oriented and tech-savvy Remote Customer Solutions Associate to provide exceptional support to our customers. In this remote role, you’ll assist clients via phone, email, and chat, helping them navigate processes, resolve issues, and ensure a smooth, positive experience. Responsibilities • Handle inbound customer inquiries through phone, email, and chat, • Provide guidance on procedures, forms, and account updates, • Accurately document customer interactions and solutions in the CRM, • Collaborate with internal teams to resolve customer concerns efficiently, • Deliver timely follow-ups and proactive status updates, • Previous experience in customer service or support preferred but not required, • Excellent verbal and written communication skills, • Comfortable using Google Workspace, CRM platforms, and Adobe PDF tools, • Strong attention to detail and organizational skills, • Empathetic and solution-focused, • Detail-oriented and organized, • $24 per hour, • Health insurance (full-time employees), • Company-provided equipment, • Training and continuous team support Company DescriptionWe are a growing company looking to hire motivated individuals!We are a growing company looking to hire motivated individuals!

Job Description Overview We are seeking a friendly and solution-focused Remote Member Support Representative to assist customers and ensure they have a positive experience with our services. In this role, you’ll provide support across phone, email, and chat, guiding members through processes, answering questions, and helping resolve issues with professionalism and care. Responsibilities • Respond to member inquiries via phone, email, and chat in a timely, respectful manner, • Provide assistance with forms, procedures, and account-related questions, • Update member records accurately in the CRM system, • Collaborate with internal teams to address concerns or escalate issues, • Follow up with members to ensure their needs are met and concerns resolved, • Prior customer or member support experience preferred but not required, • Strong communication and active listening skills, • Proficient with Google Workspace, CRM tools, and Adobe PDF software, • Tech-savvy with strong attention to detail, • Empathetic and member-focused, • Detail-oriented and organized, • $24 per hour, • Health insurance (for full-time employees), • Company-provided equipment, • Supportive team environment and comprehensive training

This position is fully remote, and all you need is a strong internet connection and a phone or a laptop to be able to chat with customers and use the company's software. Engaging with customers via chat and encouraging them to place an order. You can close the sale directly on the chat and by s