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Job Description About Us Applecart is the leading technology company that C-suites rely on to reach business-critical decision makers. The most important decisions are made by the hardest people to reach and influence. Historically, C-suite leaders have lacked the tools to reach the stakeholders who matter most to their business. The C-suites of hundreds of Fortune 500 companies, major agencies, trade associations, nonprofits, and governments use Applecart to put their best content in front of business-critical decision makers and those they trust — from policymakers and investors to CEOs, key employees, members of the media and more. Decision makers are informed by what they read, learn from advisors, hear from colleagues, and discuss with family and friends. To break through to them, you must reach them through the only channel that really moves them: those they know and trust. Applecart's platform uses publicly available data to map billions of social relationships between nearly every American adult and enable clients to deliver content directly to decision makers and those who matter most to them. We are hiring a Systems Engineer in our New York City office. About the Role: You will be responsible for Level 1 and 2 Help Desk Support for Windows and Mac devices, supporting enterprise networking and Applecart office expansion. Additionally, you will assist with core systems administrations, systems automation and scripting using python. In this position, you will work with HR, Business Operations, Office Management, and Platform teams. This role will report to the Director of Information Systems and Technology. What You'll Do: • Serve as the primary point of contact for internal technical support., • Support daily Applecart office operations alongside operations teams., • Improve security and automation posture., • 3+ years of experience in IT Systems Administrator or similar role., • Hands-On + Remote Help Desk experience (Zendesk, Freshworks, ServiceNow, Jira Service Desk, etc.), • Strong administration experience (Okta, Google Workspace (GAM), Slack, MS Office), • Device management experience with Windows and macOS (Apple Business Manager, Jamf, Kandji/Iru, MaaS360, Intune, Hexnode, JumpCloud, Workspace ONE), leveraging service for an automated OOBE., • Enterprise networking experience (Juniper, Unify, Meraki, Cisco)., • SSO integration experience (Okta, OneLogin)., • Python scripting experience (PyCharm, VSCode, GitHub (no AI IDEs Cursor, Tailwind, Manus)) to automate repetitive tasks., • Experience supporting SOC 2 audits or similar compliance frameworks., • AWS/public cloud certification is a plus., • Strong written and verbal communication skills., • Impeccable attention to detail and superior organizational skills This is a hybrid role. Work from home on Monday and Friday and in Applecart's New York City office Tuesday through Thursday. Compensation: Our compensation package consists of three components: (i) a base salary, (ii) annual cash bonus, and (iii) generous equity compensation. The base salary range for this role is between $95,000 - $125,000, based on the candidate's experience and skills relative to the requirements listed above. The salary range provided is exclusive of discretionary annual cash bonus and equity compensation. The salary range provided for this role is specific to candidates located in the New York City area. A few facts about us: • Applecart's platform has been used by hundreds of industry-leading clients spanning Fortune 500 companies like Blackstone and Intuit, leading nonprofit organizations like the Environmental Defense Fund, and top-tier advertising and communications agencies like Teneo, FGS, Weber Shandwick, and OMD., • Applecart is growing quickly — over the last 3 years, we've increased our bookings by 10X, grown our headcount by 4X, and we're cashflow positive., • Our senior leadership team includes two members of the Forbes 30 under 30 list for Marketing and Advertising, the former Head of Product at Moat, Oracle's online ad measurement platform, a former senior White House advisor, early sales and talent leaders from Google and Twitter, two of the Democratic Party's most successful pollsters and strategists, a former CRO of a high-growth tech company with hundreds of millions in ARR, and alums of top-tier organizations like Bain, Amazon and Simpson Thacher., • Our investors include Bain & Company, global sports, entertainment and marketing giant Endeavor, KKR Co-Founder Henry Kravis, entrepreneur Chris Burch, a founder of Palantir, senior engineering leaders at Twitter and Yelp, former Fortune 50 and advertising agency CEOs, and a number of well-known venture capitalists. Ari Emanuel, CEO of TKO and Executive Chairman of WME, and Jennifer Fonstad, Owl Capital Managing Partner, serve on our board., • Our work has been featured on Morning Joe on MSNBC, BloombergTV and The Colbert Report, and in Axios, BusinessWeek, the Associated Press, Forbes, the Washington Post, and Politico, among many others.

Job DescriptionPosition Summary The System Engineer is responsible for the day-to-day operation and maintenance of all servers, storage and infrastructure systems that are located on premises and in the cloud. The Systems Engineer carries out responsibilities in some or all the following technical areas: MS Azure, Storage Area Network support, VMware support, Server maintenance, System upgrades and procurement, Infrastructure design and layout, Disaster Recovery design and implementation, OS installation, maintenance and patching, management of system tools and applications, Active Directory services. We are looking for someone with very strong hands on experience (5+ years) in the following: • MS Azure Architecture, Conditional Access, Identify protection, Entra ID, MS Intune, Azure AD, Cloud, VNets, PowerShell/Azure CLI, • Strong knowledge of sizing, configuring, administering, and troubleshooting Storage Area Network devices (HPE Alletra, Nimble or similar storage system). SAN - NAS connectivity, SMB3, iSCSI, multipath I/O, • Strong knowledge of Cisco UCS (unified Computing System) or any other computing system., • Strong knowledge of building, administering, and troubleshooting VMware environments from scratch. VMware vSphere/vCenter, VM templates, storage policies, • Windows Administration Active Directory domain/forest design, sites and services, trusts, PowerShell Scripting, DNS, Group Policy’s, Auditing, • Strong knowledge of SFTP Globalscape Enhanced File Transfer (EFT), • File Services – DFS, FSRM, SMB tuning, • Backups Appliance and Cloud Storage, • O365 – MS Exchange Server, • High availability, failover clustering, Hyper-V clustersExperience in the following areas is a plus:, • HITRUST / HIPAA, • Working knowledge of Mimecast, CrowdStrike, Zscaler or similar experience using email and web proxies, anti-virus, encryption, DLP, etc., • Systems / Application monitoring (SolarWinds, WSUS, Netwrix or equivalent systems), • VOIP, • Certification is a plusQualifications:, • Bachelor of Science in Computer Science or equivalent work experience, • Ability to perform under stress., • Collaborative \ Team player, • Initiative, • Reliability, • Written and verbal communication skills, • Strong attention to details, • Planning and organizational skills \ Attention to detail, • Time management, • Interpersonal skills kK5f3qU9PF

Job DescriptionWhy Cast AI? Cast AI is an automation platform that operates cloud-native and AI infrastructure at scale. By embedding autonomous decision-making directly into Kubernetes and cloud environments, Cast AI continuously optimizes performance, reliability, and efficiency in production. The old way doesn't work. As Kubernetes and AI environments grow, manual decisions don't. Cast AI replaces tickets, alerts, and manual tuning with continuous automation that adapts infrastructure as conditions change. Efficiency and cost savings follow naturally from that automation. Over 2,100 companies already rely on Cast AI, including Akamai, BMW, Cisco, FICO, HuggingFace, NielsenIQ, Swisscom, and TGS. Global team, diverse perspectives We're headquartered in Miami, but our impact is international. We take a global and intentional approach to diversity. Today, Cast AI operates across 34 countries spanning Europe, North America, Latin America, and APAC, bringing a wide range of perspectives into how we build and lead. Unicorn momentum In January 2026, we achieved unicorn status with a strategic investment from Pacific Alliance Ventures, the corporate venture arm of Shinsegae Group (a $50+ billion Korean conglomerate). Our valuation now exceeds $1 billion, and we're just getting started. Join us as we build the future of autonomous infrastructure. Cast AI Technical Account Management As a Technical Account Manager, you will be the technical leader and trusted advisor for your assigned accounts, independently managing complexity across enterprise Kubernetes environments and building the deep, long-term relationships that drive real outcomes. This is a high-impact role at a fast-growing company where your work will be visible from day one. A Glimpse into the Customer Success Team Our customer-obsessed technical account management team is dedicated to delivering world-class assistance to our clients. They are the bridge between our customers and the wider Cast AI organization, representing the customer's voice to Cast AI and the voice of Cast AI to the customer. The team ensures that our customers are successful in their use of our platform. Requirements: • Minimum of 2-3 years hands-on experience working with Kubernetes, • CKAD and/or CKA certification(s) is an immense advantage, • Minimum of 2 years of professional experience in cloud computing, focusing on major platforms like AWS, Azure, or GCP, • Strong problem-solving skills and technical acumen. It would help you navigate complex technical environments and develop solutions that align with client needs, • Excellent communication skills, both written and verbal. You must be able to articulate technical concepts clearly and understandably to various audiences, including those who may need a technical background, • Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Foundational knowledge is crucial for understanding the complex technical aspects of our productResponsibilities:, • Technical Leadership - Be the trusted technical advisor and first point of escalation for your customers, orchestrating resources to drive customer delight, • Customer Onboarding - Lead technical onboarding, ensuring all clusters are connected to Cast AI within 90 days, working closely with DevOps engineers and SREs, • Renewals & Growth - Drive renewals and account expansion in partnership with Account Managers through continuous, proactive value delivery, • FinOps Business Reviews - Lead monthly and quarterly business reviews (remote and in-person), showcasing cost savings, automation wins, and new product capabilitiesWhat's in it for you?, • Join a fast-growing company at the forefront of cloud-native automation and Kubernetes technology., • Enjoy a flexible, remote-first global environment., • 401(k) retirement plan 100% company match on employee contributions up to 6% of pay (available after 3 months of employment)., • Access UnitedHealthcare plans including medical, dental, and vision coverage., • Equity options., • Learning budget for your professional and personal growth., • Team-building budget and company events to connect with your colleagues., • Equipment budget to ensure you have everything you need.Hiring process, • Screening call with Recruiter, • Hiring Manager interview, • 1-2 additional interviews based on the role #LI-Remote

Job Description Job Title: Senior Product Manager Location : Hybrid Compensation : 50-60$/Hr on C2C/1099 Work Authorization: GC, USC Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and ensure compliance with healthcare industry standards. The ideal candidate will have a strong background in healthcare payer environments, deep experience with contact center technologies, and a proven ability to drive digital transformation initiatives in regulated industries. Key Responsibilities · Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout. · Define and execute the product strategy and roadmap for contact center modernization, aligning with enterprise goals, user needs, and compliance requirements. · Collaborate with IT, telephony/voice infrastructure teams, business operations, clinical teams, and customer service leadership to define functional and technical requirements. · Serve as the primary voice of the customer (members, providers, internal users) in developing contact center features, IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management tools, claims systems). · Evaluate and optimize customer journeys across voice and digital channels (chat, SMS, email), ensuring seamless and empathetic support experiences. · Leverage AWS ecosystem tools (e.g., Lex, Lambda, Connect Flows, Contact Lens) to enable smart routing, automation, sentiment analysis, and real-time analytics. · Develop and track key KPIs and performance metrics (e.g., average handle time, NPS, first call resolution, abandonment rates) to ensure quality and efficiency. · Own vendor relationships, contracting, and governance for telephony, transcription, workforce management, and analytics tools. · Champion agile methodologies, backlog prioritization, and sprint execution across cross-functional teams. · Drive change management, training, and adoption strategies across operational teams to ensure successful platform transition. Required Qualifications · 7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting. · Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review. · Proven experience with Amazon Connect migration projects, including integration with AWS services, telephony architecture, and IVR design. · Solid knowledge of HIPAA, PHI handling, and security best practices in cloud communications. · Experience with voice UX, IVR design, and contact center reporting/analytics. · Strong business and technical acumen with the ability to translate complex requirements into clear user stories and product features. · Demonstrated success influencing cross-functional teams, executive stakeholders, and vendor partners. · Expertise in agile frameworks, especially SAFe or Scrum, and tools like JIRA, Confluence, and Productboard. Education · Bachelor’s degree in Computer Science, Information Systems, Healthcare Administration, or related field required. · Master’s degree or certifications in Product Management, Cloud Technologies (especially AWS), or Healthcare IT preferred. Preferred Experience · Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based environments. · Knowledge of CRM platforms (e.g., Salesforce, ServiceNow) and their integration into contact center ecosystems. · Experience designing omnichannel strategies across voice, chat, and digital self-service. · Familiarity with workforce management tools and quality assurance processes for contact centers. · Experience managing cross-market rollouts in multi-state health plans or Blue Cross organizations. Job Type: Full-Time Location: US (Remote/Hybrid – Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / Health Insurance / Digital Transformation / Cloud Contact Centers

Job Description Rumble is a high-growth video platform and cloud services provider that is creating an independent infrastructure. Our mission is to restore the internet to its roots by making it free and open once again. Rumble is seeking a Senior Infrastructure Engineer (CDN) who will be a pivotal member of the team that builds and maintains the infrastructure that is at the core of the Rumble platform. Candidates applying for this position should be very experienced and highly skilled network infrastructure engineers who are excited about the opportunity of building and supporting a fast growing, fault tolerant and high capacity platform. A person who would be a successful candidate for this position loves challenges and problem solving, and has spent their career working on mission critical infrastructure. This role requires someone who is motivated and can work both independently and as part of a team. What you will do: • Have a key role in designing and supporting Rumble's Content Distribution Network and DNS infrastructure, • Building out fault tolerant infrastructure at a sometimes fast and relentless pace, • Improve performance and stability by optimizing routing, network performance, enhancing caching, load balancing and capacity planning, • Documenting improvements and exchanging ideas with other members of the team, • Participation in an on-call rotation, responding to and resolving incidents while communicating status to other members of the team, • 8+ years of relevant network experience, • Strong understanding of IP networking, TCP/IP, HTTP/HTTPS, and caching mechanisms to handle traffic routing and content distribution efficiently, • In depth knowledge of DNS architecture, including hierarchy, name resolution processes and record types (A, AAAA, CNAME, MX, etc.), • Previous experience managing a robust DNS deployment, • Proficiency in programming languages such as Python, Bash or Perl for automating server configurations, deployments and maintenance, • Solid experience with linux systems and using them in a production environment, • Expert troubleshooting experience — you're calm under pressure and can dissect and resolve the toughest infrastructure issues., • Ability to create and maintain high quality network documentation, • Effective communicator (both verbal and written) who can clearly present information or ideas within a team, • Experience with DNSSEC and securing against common spoofing or poisoning attacks, • Knowledge of anycast, and DDoS mitigation strategies, • Capacity planning and experience handling large-scale queries, • Experience with BGP and open source routing daemons on linux (BIRD, FRR), • Past experience with network monitoring tools, • Experience with network operating systems (Juniper, Arista, Cisco, etc.), • $150,000-$195,000 USD base + benefits + equity (If based in the United States) Why Our Team Loves Working Here: • We are making a significant financial impact for our video creator community; we're proud of their success stories, • We enjoy challenging the status quo and going head-to-head against Big Tech, • We aren't afraid to try new things; we act fast and want to win Physical demands of the position: While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time while using a computer and/or keyboard. The employee is required to communicate verbally and hear. The employee may be required to walk, reach with hands and arms, balance, and stoop or kneel. The employee may occasionally be required to lift and/or move up to 15 pounds. Specific vision abilities required by this job include clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including the use of computers.

Job Description IT Network Consultant (Cisco) – 6-Month Contract Location: Manhattan, NY (Hybrid – 3 days onsite / 2 remote) Duration: 6 Months A financial institution in Manhattan is seeking an experienced Network Engineer / Cisco Consultant to support the design, optimization, and security of its enterprise network infrastructure. This is a hands-on technical role focused on Cisco networking, network security, and infrastructure performance improvements. Key Responsibilities * Design, implement, and troubleshoot enterprise network infrastructure. * Optimize and maintain key platforms including Cisco ASA firewalls, Cisco ISE NAC, Cisco Umbrella, AnyConnect VPN, and SolarWinds Orion. * Perform advanced network troubleshooting (Layer 2–Layer 7) and improve network monitoring and performance. * Strengthen network security and firewall configurations, including reviewing and optimizing firewall ACL rules. * Integrate network infrastructure with Active Directory, RADIUS, LDAP, and authentication systems. * Support ongoing network security hardening and infrastructure improvements. Key Requirements 8+ years of enterprise network engineering experience Experience in Cisco ISE solution and FMC/FTD firewall CCNP Enterprise or CCNP Security required (CCIE a strong plus) Strong hands-on experience with Cisco ASA, Cisco ISE, Cisco Umbrella, AnyConnect VPN, and SolarWinds Orion Experience with network security, firewall management, and enterprise infrastructure Familiarity with Windows Server and Active Directory environments Ability to work independently and support off-hours maintenance when needed This role requires unrestricted U.S. work authorization. Employer sponsorship is not available. ACG Resources and our client partners are equal opportunity employers. All qualified applicants will receive consideration without regard to protected characteristics. Must be available to work in the specified job location To apply, please contact Franca Diona Email: Phone number: 646-442-2272 #acgresourcesjobs Company DescriptionGreat opportunity, visible roleGreat opportunity, visible role

Job Description BBR Partners is a premiere, boutique wealth management firm providing customized investment strategies and bespoke advice to high-net-worth individuals and families. The firm was founded in early 2000 and for over 25 years, we have nurtured our culture with talented people from diverse backgrounds who care about each other, our clients, and our collective communities. In our quest for continuous improvement, we strive to develop not only world class talent but world class humans! BBR Partners is seeking a Systems Engineer to play an integral role as a member of the IT department. This person will help manage and support BBR's IT infrastructure including servers, storage, virtualization, operating systems, and enterprise services. We are looking for a highly motivated self-starter with a strong work ethic who enjoys contributing to a small-firm environment. This is a full-time position that requires 6-8 years of experience in systems engineering, infrastructure, or IT operations roles, and the ability to work on premises from our New York City headquarters three days per week. Responsibilities: Infrastructure & Platform Management • Administer and optimize Windows Servers, workstations, Active Directory/Entra ID, Group Policy, DNS/DHCP, and certificate services., • Administer our virtual infrastructure (VMWare/Nutanix), network infrastructure such as firewalls (Fortinet) and switches (Cisco), and backup/restore systems (Rubrik), • Manage Linux systems including patching, hardening, performance tuning, and automation., • Operate and secure Azure environments, including Entra ID, conditional access, MFA, and privileged access tools., • Configure and maintain cloud networking components (VPC/VNet, VPN, private endpoints, firewalls)., • Monitor system performance, capacity, and availability across on‑prem and cloud environments using tools such as Logic monitor/Datadog., • Develop automation for IT processes using PowerShell or Python to streamline operations and improve consistency., • Implement system hardening (CIS benchmarks), patching, encryption, and logging/monitoring standards., • Operate vulnerability management tools; remediate findings within SLA., • Support application and database servers (SQL Server/PostgreSQL), scheduled jobs, and secure data flows., • Work with 3rd party vendors and service providers to implement or maintain managed solutions, • Provide escalation support for infrastructure issues., • Create documentation of BBR IT infrastructure using knowledge-base and how-to articles (Confluence), • Work cross‑functionally with Development team to ensure reliability and performance., • Experience managing a Windows environment (Windows 11, Windows Server 2019/22, Active Directory, Group Policy, DNS) and Linux environments, • Experience managing major cloud service providers (MS Azure preferred), • Experience managing Microsoft Office 365 environment (Exchange Online, SharePoint, Teams, Power Platform/CRM), • Experience managing hypervisor solutions (VMware ESXi preferred), • Understanding of computer networking (ex. Routing, switching, VPN, DNS, TLS, etc.), • Experience managing Firewalls (Fortinet preferred) and Switches (Cisco preferred), • Knowledge of Citrix, MS Teams, Zoom, MS Dynamics CRM, MS SQL Server, • Familiarity with vulnerability management, EDR (SentinelOne), patching programs, and system hardening, • PowerShell scripting experience/knowledge is strongly preferred, • Experience managing endpoint management solutions (MS Intune preferred), • Experience with incident response, troubleshooting, and operational support in regulated environments., • An undergraduate degree in Information Technology or a related field with a strong academic track record is preferred, • Must have strong communication skills (written and verbal) and critical thinking skills, • Must be successful working in a team-based environment, • Must be highly motivated, proactive, ethical, and professional, • Solid organizational skills including attention to detail and multi-tasking skills, • Competitive base salary and incentive compensation., • Company subsidized medical/Rx, dental and vision insurance for employee, partner, and dependents., • 401K plan, Life insurance, and short & long-term disability coverage., • One Medical membership (covered for employee and dependents), Employee assistance program (EAP), Gym reimbursement and other wellness offerings., • Pre-tax transit and parking programs, Health Savings Account (HSA) and flexible spending programs for medical and dependent care., • Personalized development and career growth opportunities., • Volunteerism opportunities and matching gift program., • Flexible time off, paid parental leave, and Sabbatical with company tenure., • Hybrid remote work environment, "Work from Anywhere" weeks, and casual dress. Base salary for this position will be determined during the interview process and will vary based on multiple reasons, including but not limited to prior experience, relevant expertise, current business needs, and market factors. The expected base salary for the role will generally be between $125,000 and $150,000 per year at the commencement of employment, but the final salary offered may be outside this range based on these reasons and individual circumstances. Additionally, base salary is only part of the total compensation package, which, depending on the position, may also include discretionary bonuses, alternative incentive packages and Company-sponsored benefit programs. This position is at-will, and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Job DescriptionEnterprise ArchitectEmployment Type: Full-Time, Senior-LevelDepartment: Information Technology CGS is seeking an experienced senior-level Information Technology Enterprise Architect to support the I.T. business mission of a large-scale government enterprise’s IT infrastructure. The ideal applicant should demonstrate knowledge and experience in organization processes and procedures specific to PMI, ITIL, CISSP, SDLC, Agile, ISSO, Six Sigma, and CMMI. The applicant will also be tasked with collecting information for strategic business mission planning and IT investment. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- The IT Enterprise Architect position requires the candidate to possess knowledge, experience, and abilities to broadly understand an organization’s various technologies and teaming with an organization’s leaders to collect information for strategic business mission planning and IT investment.- The IT Enterprise Architecture candidate will demonstrate s exceptional interpersonal and professional maturity and senior-level IT competency. Exceptional oral and written communication abilities and experience and knowledge and experience in organization processes and procedures specific to PMI, ITIL, CISSP, SDLC, Agile, ISSO, Six Sigma, and CMMI are superlative. - Experienced with various EA frameworks, including Zachman, and TOGAF, the EOUSA Enterprise Architect will provide a view for system owners, planners, designers, developers, and subcontractors to provide a holistic view of the enterprise from different perspectives with the understanding of budget constraints.- Additional demonstrated knowledge and experience in the following areas:- Demonstrated engineering abilities in Windows Desktop applications, remote access, MS Windows 7, SQL Server, VMware, EMC, SAN storage, Cloud as a service, Broadworks, Polycomm, BlackBerry, Apple iOS, information security, wireless technologies, system networking, etc.- Understanding and utilization of ITIL, project management (PMI), Agile, Configuration and Change controls.- Capability in providing technical engineering practices recommendations, advice, and enhancements from integration engagements of prior successful systems integrations.- Exceptional writing/verbal/interpersonal negotiation and communication skills with the ability to work confidently and independently with minor guidance. Ideally, you will also have:- VMware server and VDI understanding/experience.- Knowledge of PKI.- MS Windows 2003 Terminal Server.- MS Windows 2008R2 Server.- Cisco UCS.- Broadworks.- Polycomm.- BlackBerry, iOS, Android OS.- Project Management Professional (PMP).- ITIL.- CISSP. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: For more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionDescriptionBlue Mantis is looking to hire a Network Systems Administrator to support multiple customers based in the NYC area. The ideal candidate will be proficient in supporting various systems and applications, including server and cloud environments, and should also have experience with networking. This team supports a wide array of technologies to meet the needs of our customers’ large enterprise network environments. Key Responsibilities * • Server Administration: Manage and maintain Windows, Linux, and Unix environments to ensure optimal performance., • Cloud Operations: Administer cloud platforms including AWS, Azure, and O365 for enterprise workloads and containerization., • Virtualization: Manage, configure, and troubleshoot VMware-based environments to ensure optimal performance, scalability, and availability of virtualized infrastructure., • System Monitoring: Leverage platforms such as SolarWinds and DataDog to ensure network reliability and performance., • Incident Management: Lead network-related incident resolution, ensuring SLAs are met and escalating issues when necessary., • Security Best Practices: Implement and support secure networking solutions, ensuring robust protection in on-premise and cloud environments., • Documentation: Create and maintain detailed network documentation, including topology maps and procedures for troubleshooting. Skills, Knowledge and ExpertiseRequired Skills • Strong experience Cisco Nexus/Arista/Meraki Switches, Cisco Wireless Controllers, Windows, Linux, and Unix environments using the ServiceNOW ticketing system., • Hands-on experience with cloud platforms (AWS, Azure, O365, VMware) and virtualization/containerization technologies, Infoblox, DNS, and remediation of vulnerabilities., • Backup and DR Support: Experience supporting and troubleshooting backup and disaster recovery solutions such as Rubrik and Zerto, ensuring data protection and system resilience., • Hands-on experience with firewalls, routing protocols, and network monitoring tools like SolarWinds., • Familiarity with automation tools and scripting, • Network troubleshooting in data center environments. (Cisco, Palo Alto, Meraki, Arista), • Proficiency in scripting languages (Python, PowerShell, Bash) for automating server and cloud operations., • Familiarity with cloud-based networking solutions in AWS, Azure, or O365 environments., • Knowledge of infrastructure capacity planning and performance tuning., • Knowledge of Kubernetes, Docker, and container orchestration for managing distributed applications., • Familiarity with security best practices, SIEM platforms, and endpoint protection., • Experience with advanced video streaming technologies and CDNs., • Familiarity with infrastructure performance tuning and capacity planning.Qualifications, • Provide game day support on major holidays when games are played., • Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent hands-on experience., • Certifications: CCNA, CCNP (or equivalent) ITIL and technical certifications in, servers and/ or cloud (preferred)., • Experience: Demonstrated expertise in a complex, multisite environment.Please note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required. Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.

Job DescriptionPosition Description: We are seeking a skilled Solutions Architect to join our team. The primary function of the role involves designing and implementing IT system architectures that meet specific business requirements and integrating them with computer hardware to meet specific business needs. Responsibilities: \tDesign and implement IT system architectures that meet specific business requirements. \tDesign information solutions and integrate them with computer hardware to meet specific business needs. \tGather requirements, evaluate existing systems, and work closely with stakeholders to deliver the right solution. \tExamine current business architectural designs and work with other professionals to ensure successful implementation of such designs and completion of projects. \tExplain the business requirements to the engineering teams and lead them into a successful project. \tWork closely with clients and the Account Teams to understand their business needs and design unique plans to tackle the IT need of each business or client. \tGo onsite as needed for client design meetings with the Account Team and act as a point of escalation as it relates to your designs/projects. \tDesign and build networks around Cisco, Fortinet, Arista, Zscaler and many others. \tHave a vast understanding of core infrastructure, wireless, security and other areas. \tSet and meet target goals. \tSet and meet SLAs for getting details to the client. Requirements: \tAt least 5 years of experience as a Solutions Engineer, preferably in the VAR (Value-Added Reseller) space \tExperience in designing and building networks around Cisco, Fortinet, Arista, Zscaler, and other platforms. \tVast understanding of core infrastructure, wireless, security, and other related areas \tAbility to pass required presales vendor certifications \tExcellent communication skills and ability to effectively communicate both technical and non-technical information to clients and internal engineering staff \tExcellent project management skills and ability to work effectively under pressure \tPrevious hands-on engineering experience is a plus $175,000.00 - $175,000.00 Annually

The Role Presidio is seeking a Senior Contact Center Engineer to join our national Contact Center & Customer Experience practice. Responsibilities include: Lead design and deployment of CCaaS and hybrid contact center solutions using Cisco Webex Contact Center, Amazon Connect, Genesys Cloud CX, and

Job DescriptionJob Title: Senior Cybersecurity EngineerLocation: 405 Lexington Avenue, New York, NY 10174 Duration: FTESalary: $ up to 140kSchedule: hybrid (in-office 2-3 days per week)Based on the NYC vaccine mandate effective 12/27/2021, all employees will be required to show proof of vaccination in accordance with the mandate.Job Summary: The Senior Cybersecurity Engineer is responsible for keeping information systems secure, determining access requirements, and planning and implementing information security programs, to help protect against cybercrime threats, including malware, phishing, viruses, denial-of-service attacks, information warfare and hacking.The position reports to the Director, Network & Security. The position also interfaces with varying levels of management, as well as functional counterparts at Company X Essential Duties: • Incident prevention, detection, containment, and recovery across IT systems, including process development, incident response and reporting:, • Administration and management of security technologies and products: Security Information and Event Management (SIEM), security automation, Data Loss Prevention (DLP), endpoint security (EDR), sandboxing, threat intelligence, pen testing & vulnerability management, identity management, • Experience with incident response, troubleshooting, and forensic analysis of malware events and vulnerability issues, • Regular security monitoring and identification of possible intrusion or breach, • Ability to use all available tools to conduct in-depth active and passive threat analysis and incident investigation, in order to identify security vulnerabilities or malicious activity, • Monitor and evaluate the effectiveness of security controls and alignment with security frameworks, • Participate in the creation and maintenance of security-related policies and procedures, • Collaborate with internal and external stakeholders to proactively prepare, recognize and respond to various attack patterns., • Stay up to date with current security issues and regulations in the industry including researching latest findings, industry trends, and vendor-specific issues and resolutions; research and test new security tools, • Mentor and train junior resources. Required Qualifications:, • Experience with network security monitoring systems for in-depth analysis of data and trends, including Splunk/Splunk ES (3+ years), Cisco AMP (1-2 years), Varonis (1-2 years), • Practical expertise using Splunk SPL to extract actionable insights from security analytics, including the ability to manage and configure input from various data sources, run complex searches, generate reports, create alerts and dashboards, fine tune Splunk ES correlation searches, etc., • Application of security architecture principles, standards, and controls to enterprise systems and system designs, including cloud environments (SaaS, PaaS, IaaS), • Creating and testing security event procedures for alert management and incident response, • Knowledge of firewall/IPS devices and understanding of encryption and VPN technologies (IPSEC, SSL/TLS, GRE, DMVPN, etc.), • Good verbal/written communication skills and the ability to manage critical situations and maintain positive relationships with colleagues and clients., • Bachelor’s degree or equivalent in IT or related fields; industry accepted security certifications (CCNA Security, SANS, CISSP, etc.) a plus

Job Description Garner's mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale. About the role: We are seeking an exceptional Senior Systems Administrator to join our Business Technology team as a key member of our growing organization. This is an opportunity to directly shape the future of Garner's IT infrastructure by owning and improving the systems, processes, and controls that enable us to scale securely and efficiently. In this role, you'll manage core enterprise platforms and networks, ensure consistent and compliant service delivery, and drive initiatives that strengthen our security and operational foundation. You'll play a critical role in implementing frameworks such as Role-Based Access Control (RBAC), maintaining HITRUST and SOC 2 readiness, and optimizing system performance across Garner's environment. This position is ideal for someone who thrives in a fast-paced, high-growth company and enjoys building scalable systems and processes that support both operational excellence and regulatory compliance. Where you will work: This role will be based in our New York City office. You must be willing to work in the office 3 days per week on Tuesday, Wednesday and Thursday. What you will do: • Administer and maintain core IT systems (Okta, Google Workspace, Atlassian, Zoom, Slack, Zoom Rooms, Unifi Network, FreshService), • Manage full MDM lifecycle for macOS/iOS through Iru (Kandji), ensuring secure device configuration and compliance, • Maintain and improve network infrastructure (Ubiquiti UniFi) for performance, reliability, and security, • Support and optimize conference room and A/V systems (Zoom Rooms), • Handle escalated L2/L3 tickets, uphold SLAs, and drive service quality improvements, • Manage user lifecycle operations — provisioning, deprovisioning, RBAC, and access reviews, • Support compliance initiatives (HITRUST, SOC 2, HIPAA) through documentation, access reviews, and audit evidence, • Create and maintain SOPs and internal knowledge base content, • Coordinate with vendors and MSPs on service delivery and transition projects, • Identify and implement process improvements and automation opportunitiesThe ideal candidate has:, • 5+ years in IT Operations within a cloud-centric environment, • Deep hands-on experience with MDM platforms (Jamf Pro, Kandji, Intune, Google Advanced MDM). Certifications preferred, • Expertise in Okta Workforce Identity and core SaaS administration (Google Workspace, Slack, Atlassian, Zoom, Zendesk, FreshService, Salesforce); Okta-certified Admin+ preferred, • Strong knowledge of network management (Ubiquiti UniFi or Cisco), including VLANs, DNS, DHCP; network certification a plus, • Proven experience as L2/L3 escalation point under an ITSM framework (FreshService or Jira Service Management); ITIL certification a plus, • Familiarity with low-code automation (Okta Workflows, Retool, Airtable, Zapier); scripting or REST API skills preferred, • Experience supporting compliance frameworks (HITRUST, SOC 2, HIPAA), • Strong project management, documentation, and communication skills; PMP or similar a plus, • A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedbackTechnologies we use:

Job DescriptionAHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The AHEAD Security Specialty Solutions Engineer (SSE) will be focused on security technologies and solutions. The SSE is considered a subject matter expert in this area, with responsibility for selling and designing complex security solutions. The SSE is also considered an organizational thought leader for security within the company. You will work in partnership with sales representatives, practice leaders, and other SSE team members to build a market strategy and assist with account planning for existing and prospective clients. As part of this strategy, you will help sales representatives identify potential security technologies and vendors to partner with for individual clients or in a given region. You will assist with driving this strategy throughout a given campaign. In partnership with other senior and principal SSEs in your practice, you will assist with diagrams, bill of materials, proposal content, and other documentation associated with active security sales campaigns. You will also assist with achieving the proper training and certifications necessary to sell the security solutions we are positioning. Time management and prioritization are essential attributes to be successful. In this capacity, you will work to define security strategies, compare and contrast alternative approaches, and build key relationships, as well as size and configure security products. Positioning and leveraging subject matter experts and other AHEAD consultants is a necessity to scale your effectiveness within accounts. Roles and Responsibilities • Active participation in the AHEAD Security team and related virtual teams., • Be a thought leader within the Solutions Engineering organization, responsible for designing, architecting, and, at times, consulting for AHEAD clients in the security domain., • Build skills, relationships, and industry credibility across many segments to drive product, services, and consulting sales in the security space., • Support the sales teams during engagements by providing advice, solutions, or proposals optimized to meet customer technical and business requirements., • Develop relationships with other Security SSE team members, leaders, and partners in support of sales objectives., • Strategize and execute technical sales calls., • Complete required pre-sales documentation (configurations, pricing, services, presentations, justifications, etc.) quickly and accurately., • Qualify sales opportunities in terms of customer technical requirements, decision-making process, and funding., • Present and market the design and value of proposed AHEAD security solutions and business justifications to customers, prospects, and AHEAD management., • Participate in the mentorship of entry-level team members., • Possess strong, detailed product/technology/industry knowledge in the security domain., • Knowledge of job-associated software and applications. Qualifications, • Experience with any SASE vendor is a significant differentiator, • 3 – 5 years technical experience with security controls in one or more areas such as: Firewalls, IDS/IPS, NTA, NDR, NGAV, EDR, SIEM, Vulnerability Scanning, DLP, Penetration Testing, • Experience in architecture design that brings together and integrates solutions across multiple vendors, • 3 - 5 years acting as a consultant for clients, advising on technical solutions and participating in pre-sales and solution development., • Familiarwith Public Cloud providers: AWS, Azure, GCP, • Ability to grasp new technology concepts quickly and assist others in understanding them as well., • Ability to evaluate new technologies and provide internal training, • Ability to understand customer needs, define requirements, and design solutions, • Ability to develop and present architectural recommendations and implementation/ assessment services, • Expertise with Vendor Configuration Tools Preferred Skills, • Excellent written and verbal communication skills, • Excellent presentation skills, • Strong Technical Aptitude, • Provide technical leadership assuring quality, maximizing team output, • Self-motivated Preferred Certifications, • Industry: CISSP, CISA

Job Description Senior Solutions Architect – Cybersecurity (Remote, NYC / Tri-State) National Technology Solutions Provider | Strategic Cybersecurity Role | Leadership Growth Path A top-ranked, national technology solutions provider is seeking a Senior Security Solutions Architect to lead pre-sales architecture and client advisory efforts focused on advanced cybersecurity solutions across the NYC / Tri-State region. This is a remote position based anywhere in the region where you can work from home when not out for client meetings, strategy sessions, and industry events. We’re looking for a senior technologist with deep technical expertise, strong client engagement skills, and the ability to drive high-impact security strategy across enterprise accounts. Why You’ll Want This Role • Leadership Track: Clear path into Practice Management or Strategic Architecture leadership, • Strategic Clients: Guide enterprise and commercial organizations through next-gen security transformations, • Comp Package: Competitive base + strong bonus potential, full benefits, 401(k) match, paid certs & generous PTO, • Culture: Entrepreneurial, collaborative team with resources and support to drive results What You’ll Be Doing • Leading solution design and architecture across Zero Trust, Secure Access, Threat Protection, and Hybrid Cloud Security, • Conducting whiteboarding, discovery sessions, and executive briefings to align technical security strategy with client business needs, • Partnering with Account Executives to deliver strategic proposals, BOMs, solution narratives, and RFP responses, • Producing high-quality technical documentation including architectural diagrams, statements of work, and solution overviews, • Acting as a thought leader on cybersecurity frameworks (NIST, ISO, MITRE ATT&CK) and emerging market trends, • Driving enablement efforts with clients and partners around vendor selection, risk management, and compliance alignment, • Supporting solution evangelism at client events, workshops, and security forums What You Bring • 10+ years of experience in cybersecurity architecture, engineering, and strategy, • Strong expertise with security technologies across Cisco, Palo Alto, Fortinet, Crowdstrike, SentinelOne, Sumo Logic, etc., • Advanced certifications (CISSP, CISM, or equivalent) highly preferred, • Deep understanding of EDR, XDR, SIEM, IDS/IPS, firewalls, endpoint protection, and automation/orchestration tools, • Familiarity with incident response, threat modeling, and secure systems design, • Track record of engaging stakeholders and delivering large-scale security projects on time, • Excellent communication skills, with proven ability to deliver presentations, whiteboarding sessions, and technical documentation, • Strong business acumen to align cybersecurity strategy with organizational objectives Benefits & Perks • Competitive base + performance-based bonus, • Full medical, dental, and vision coverage, • 401(k) with company match, • Paid certifications, training, and ongoing career development, • Generous PTO + paid holidays If you’re a strategic-minded security architect with a passion for shaping enterprise cybersecurity strategy across the NYC / Tri-State region, let’s connect. Apply today or send your resume directly to: Interviews are moving quickly for qualified candidates. Additional openings: levelociti.com/job-search #LI-LVL1

Job Description At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz. The Information Technology (IT) Alliance plays an important role throughout the HelloFresh business – from delivering the best hardware and software service for each employee to managing the advanced technology in the fulfillment centres and logistic hubs, where the HelloFresh boxes are produced. Through exploration of emerging technologies and automating existing solutions, they're continually optimizing and reducing costs to support our ambitious growth. Our Infrastructure Engineers assume development and operational responsibility for the HelloFresh network infrastructure that serves millions globally to deliver the best experience for our customers and internal users. Based in Newark, New Jersey you will provide on-site support to the Newark area. Together with Infrastructure Engineers from North America, Europe and Australia you will change the way people eat forever. Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you. You will... • Take ownership of the architecture, design, development, deployment and operations of the network infrastructure using best practices, • Be active, solution-oriented member of autonomous, cross-functional agile teams collaborating with Product Owners, Infrastructure Engineers and Business teams, • Have an in-depth understanding of HelloFresh’s network architecture, and act as ambassador for solutions offering support and mentorship to colleagues You have… • 3-5 years of progressive experience in Network Engineering, Design & Management, • Experience maintaining LAN, WAN and WLAN infrastructures, Layer 2 and Layer 3 networks as well as IPv4/IPv6 networks and routing, • Working knowledge of enterprise switches, routers and firewalls e.g. Cisco Mobility (WLC), Cisco, Meraki, Fortinet, Arista, etc. plus site-to-site VPN connections using IPSec and IKE protocols, • Understanding of IT Security and Privacy Principles, network layer high availability and resiliency technologies such as HSDPA, • Familiarity with LogicMonitor or similar network monitoring and alerting tools, • Experience or knowledge of Wireless Heat Mapping with Ekahau or similar technologies is an added bonus, • Azure, AWS VPC or other hosting and virtualization experience is desirable At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities. We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form. To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn. HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

Job Description The Insights team at 1000heads is evolving into a next-generation intelligence function that blends data science, AI-driven analytics, and cultural insight to decode what matters most to audiences and brands. We are seeking a Senior Insights Director to lead this transformation. This is a role for someone who not only delivers best-in-class insights today, but actively shapes the future of how insights are generated, scaled, and applied across the agency and for our clients. This role goes beyond traditional analytics. You will be responsible for embedding AI, automation, and advanced methodologies into our workflows, unlocking faster, deeper, and more predictive insights. From machine learning–enhanced social listening to AI-assisted storytelling and foresight modeling, you will define what modern insights look like at 1000heads. You will partner across Strategy, Creative, and Technology to ensure insights are not just reactive, but predictive, generative, and central to innovation. This is a leadership role for someone with a proven track record of building and scaling forward-looking insights capabilities within an agency or consultancy environment. RESPONSIBILITIES Leadership & Vision • Define and lead the future vision of Insights at 1000heads, with a strong emphasis on AI, automation, and innovation, • Act as a thought leader internally and externally on AI-driven insights, data innovation, and emerging methodologies, • Identify, implement, and scale AI-powered tools and methodologies such as NLP, machine learning, predictive analytics, and generative AI, • Develop automated and scalable insights frameworks that reduce manual effort and increase speed to insight, • Lead the integration of AI into social listening, audience segmentation, trend forecasting, and reporting, • Partner with Strategy and Technology teams to prototype and deploy new capabilities, • Elevate the role of insights from reporting to strategic foresight and decision-making, • Design and implement advanced measurement frameworks that connect social, digital, and business impact, • Deliver compelling, story-driven outputs powered by both human and AI-augmented analysis, • Management and mentorship of the Insights team and distribution of workload, • Build and implement workflows and processes within the team, • Monitor work allocation and mode of working; mentoring and supporting the team members, • Complete performance reviews and create clear roles and goals for team members, • Devise, implement and manage training for the Insights Team and wider agency, • Act as a senior client partner on innovation in insights and measurement, • Lead pitches and proposals with a differentiated, future-forward insights offering, • Develop new products and services that position 1000heads as a leader in AI-powered insights, • This is a hybrid role, with 2 days per week in office required. You must reside in one of our US office locations: New York, Los Angeles, Chicago, or Miami, • 10+ years of experience in insights, analytics, or strategy, preferably within an agency or consultancy, • Proven track record of building or transforming insights capabilities, especially incorporating AI or advanced analytics, • Strong understanding of AI and machine learning applications in marketing and insights, including NLP, predictive modeling, and generative AI, • Experience with data tools and programming languages such as SQL, Python, or R is preferred, • Demonstrated ability to translate emerging technologies into real business and client impact, • Expertise in social media platforms (e.g., Meta, LinkedIn, TikTok, X), web analytics tools (e.g., Google Analytics, Adobe Analytics), and data visualization software (e.g., Tableau, Power BI), • Have an understanding of social media and its impact on brand, • Exceptional storytelling skills with the ability to connect data, culture, and strategy, • Experience leading and developing high-performing, multidisciplinary teams, • Medical, dental, vision, and more!, • Generous time off package, including the last week of the year, • 401k & Roth retirement investment options with employer match after one year, • Gym and professional development stipends, • Culture Club with monthly activities like sports, games and happy hours, • DEI Council and Employee Resource Groups, • Commute and parking benefits, • Wellness program that focuses on mental, physical and financial employee wellness, • And much more! SALARY RANGE $150,000 - $170,000 per year ABOUT 1000HEADS 1000heads combines expertise in data & analytics, strategy, technology and creativity to help the world’s best businesses build Social Age brands. 1000heads provides a fully integrated, end-to-end Social Transformation™ proposition to blue-chip clients encompassing data & analytics, strategy and implementation. 1000heads has a global footprint, employing over 200 people across 12 offices in London, New York, Los Angeles, Miami, Chicago, Bogota, Sydney, Melbourne, Kuala Lumpur, Japan, Paris and Berlin. 1000heads’ clients include Alphabet, Nature Made, The North Face, San Pellegrino, Amazon, Cisco, and Diageo. 1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job. For more information on 1000heads, visit 1000heads.com.

Job Description As a Senior Systems & Infrastructure Engineer, you will support the organization's cloud and on-premises technologies by resolving technical issues, maintaining secure infrastructure, and managing system access for high performance. You'll quickly troubleshoot problems, provide strong support, and contribute to technology improvements as part of an innovative team. The role reports to the Director of Information Technology. Hybrid in NYC Responsibilities: • Leads IT projects and implement new systems with cross‑functional teams., • Supports HIPAA, PCI, SOC2, and HITRUST compliance requirements., • Manages IAM, including SCIM, SAML, and Entra ID integrations., • Designs and maintain scalable, secure network infrastructure., • Oversees IP management, ISP coordination, and creation of network/low‑voltage diagrams., • Automates recurring workflows using PowerShell, Power Automate, Logic Apps, and similar tools., • Supports Microsoft Fabric (Power BI) data reporting infrastructure in coordination with Finance and Engineering teams., • Manages new site build‑outs with growth teams, architects, engineers, and contractors., • Proactively manage endpoint and server security with antivirus, vulnerability tools, updates, and MDM policies., • Monitoring network security and performance with documented escalation processes., • Supports leadership with account, billing, and vendor management., • Administers cloud‑based telecom platforms and identify enhancements., • Serves as the escalation point for advanced technical issues., • Provide on‑site support at the NYC Headquarters and clinics at least 2 days per week., • Participate in after‑hours on‑call rotations, including holidays., • We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:, • Bachelor's degree in Computer Science or related field with 8 years of experience as a Systems Engineer/Systems Administrator or equivalent combination of education, certification, and/or experience., • Experience in Salesforce administration, with a focus on security management., • Experience with project management, leading large cross-functional teams., • Extensive experience with architecture design and support for Microsoft Services: Azure, Fabric, M365, SharePoint, Power Automate, Exchange, Purview, and Intune., • Experience with automation., • Willingness to travel up to 20% and work flexible hours during emergencies. Preferred Qualifications: • Cisco CCNA and/or advanced Microsoft certifications are preferred., • Experience in integrating data with EHR and PACS systems in healthcare using HL7, DICOM, and webhooks. Skills: To be successful in this role, candidates will demonstrate the following: • Excellent communication skills, • Commitment to continuous growth and development, • Proficient in managing multiple tasks simultaneously Range: $130,000-$155,000 + Bonus + Equity This is the range of pay for candidates nationally. Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of this location. Furthermore, actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc. Our people are our greatest asset, so we designed a comprehensive compensation and benefit package that matches. Some of our offerings include: • Excellent benefits, including healthcare, dental, vision, • 401K with 3% match, • Unlimited PTO and Generous Sick Time, • 12 Observed holidays, • Free Sollis Health membership for you and your eligible family members, • Employee stock options offering, • Annual professional development allocations Sollis Health is the first and only medical membership that's on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms. Our members never wonder if it's a "real" emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that's all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues—big or small—with expert concierge care anytime, anywhere.

Job Description Job Title: Dell Infrastructure Deployment Engineer Location: New York City Metro Area (Travel Required) Salary: 110-140K (based on experience) Job Summary: We are seeking a Dell Infrastructure Deployment Engineer to implement and configure Dell enterprise hardware at customer sites across the NYC metro region. This person will also travel the entire East Coast to help support customer deployments. The ideal candidate will have hands-on deployment experience with one or more of the following Dell technologies: • PowerEdge Servers, • PowerStore, • PowerVault, • Top-of-rack network switches (Dell and/or Cisco), • VX Rail, • Travel to customer sites within the NYC metro area to deploy and configure Dell infrastructure., • Unbox, rack, and cable hardware according to provided specifications and schematics., • Power on, upgrade firmware, and perform initial system setup., • Implement and configure servers, storage, and networking to meet customer requirements., • Work collaboratively with customer IT teams to ensure successful deployments., • Must reside in the NYC metro area and be willing to travel to customer sites., • Must be comfortable jumping on a plane to support customer sites along the east coast - from Maine to Florida., • US Citizen (required)., • Hands-on deployment experience with at least one of the Dell technologies listed., • Ability to lift and rack equipment (up to 40 lbs)., • Willingness to occasionally work nights or weekends as required., • Must be open to training and certification programs as needed., • Reliable transportation for travel to customer locations (some air travel may be required)., • Dell certifications preferred (or willingness to obtain)., • Excellent customer service and problem-solving skills. Preferred Skills & Certifications: • Dell server, storage, or networking certifications., • Experience with enterprise IT deployments in data center environments., • Strong understanding of networking principles (switching, VLANs, basic routing). Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. A TRICARE Supplemental Medical Insurance plan is also available. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. We offer a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment. About PGTEK: PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family. EOE, including disability/veterans.

Job DescriptionSenior Systems Engineer /Core Infrastructure, VMware *US Citizens or GC Holders *On-site daily in Jersey City, NJ Position Overview We are seeking a highly skilled and experienced Senior Systems Engineer to join our IT Infrastructure team. This role focuses on the design, implementation, management, and optimization of core infrastructure systems with a specialization in VMware and related technologies. The Senior Systems Engineer will play a key role in ensuring the stability, scalability, and security of the organization’s IT infrastructure. Key Responsibilities • Core Infrastructure Management, • Design, deploy, and manage enterprise infrastructure, including servers, storage, and networking components., • Monitor system performance, troubleshoot issues, and implement improvements to ensure high availability and reliability., • Lead infrastructure-related projects, including upgrades, migrations, and system integrations., • VMware Administration, • Architect, implement, and maintain VMware vSphere environments, including ESXi hosts and vCenter servers., • Optimize virtual infrastructure for performance, scalability, and cost-effectiveness., • Manage virtual machine provisioning, snapshots, and backups., • Configuration Management, • Develop and maintain scripts (PowerShell, PowerCLI, Python, etc.) for system automation and process improvements., • Automate repetitive tasks, enhance monitoring capabilities, and ensure system configurations adhere to best practices., • Implement and maintain security measures to protect core infrastructure systems., • Ensure compliance with organizational policies, industry standards, and regulatory requirements., • Collaboration and Leadership, • Work closely with cross-functional teams, including network engineers, database administrators, and application developers., • Mentor junior team members and provide technical leadership. Core Systems and Infrastructure: • Windows Servers: Configuration, management, and performance tuning, • Active Directory (AD): Management of users, groups, and roles, • Group Policy (GPO): Administration and customization, • DNS and DHCP: Configuration and troubleshooting, • Public Key Infrastructure (PKI): Implementation and management, • VMware vSphere, ESXi, and vCenter, • Backup and replication tools: Veeam, Rubrik, Zerto, CommVault, • High-availability design, clustering, and disaster recovery (D.R.) solutions, • SAN, NAS, and Storage Spaces Direct, • Familiarity with NetApp, Dell EMC, and HPE storage solutions, • Tools: SolarWinds, SCOM, PRTG, • Synthetic transactions and real-time alerting, • Performance tuning for Windows servers and virtual environments, • Root cause analysis for recurring performance issues Qualifications • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)., • Experience: Minimum of 7 years of experience in IT infrastructure engineering, with at least 5 years focused on VMware technologies., • Certifications:, • VMware certifications (e.g., VCP, VCAP, or VCDX) are strongly preferred., • Excellent problem-solving and analytical abilities., • Strong communication skills, both written and verbal., • Ability to work independently and collaboratively in a fast-paced environment., • Commitment to continuous learning and professional development.

Job DescriptionSalary: Senior Systems Engineer Company:SoHo Dragon represents an Investment Bank client Location:Hybrid New York, Jersey City, Montreal What will be your DAY-TO-DAY? In this role, your responsibilities will include: Collaborate effectively with team members and management to ensure successful project execution and issue resolution, including providing Out of Hours support on an on-call rotation. Manage the full lifecycle of engineering projects, performing complex development tasks and recommending solutions based on best practices. Apply deep knowledge of development areas to maintain the overall health of the technology function. Troubleshoot and resolve diverse technical problems, leveraging existing precedents and industry standards. Support product managers by evaluating software requirements, developing and reviewing detailed specifications. Continuously improve processes and procedures to enhance team efficiency. Document system architectures, workflows, and procedures for team and management reference. Maintain accurate system inventories. Profile Skills and Qualifications: Must Haves: • Bachelors degree in Engineering, Computer Science, or related field., • 10+ years of relevant experience, with proven capability as a senior project member., • Expertise with IaaS SEGs Cisco IronPort; knowledge of Proofpoint is a plus., • Strong experience with Microsoft Email platforms: Exchange Online/M365, Exchange 2016/2019/SE., • In-depth understanding of email security controls (SPF, DKIM, DMARC, Anti-Spam, Anti-Malware)., • Proficient in PowerShell scripting and command-line management., • Solid experience with Active Directory, Group Policy, DNS, Load Balancers, ADFS, Entra ID, and SAML., • Skilled in managing and optimizing Windows Server 2016/2019 environments., • Familiarity with virtual machines, vendor appliances, and standard server engineering tools., • Strong troubleshooting and root-cause analysis skills., • Experience with ServiceNow and Change/Incident Management processes., • Exposure to company integrations during mergers and acquisitions., • Team player who shares knowledge, supports peers, and contributes proactively in meetings., • Strong problem-solving mindset with ownership, creativity, and continuous improvement focus., • Clear and accurate communicator, both verbally and in writing, who listens and provides constructive feedback., • Professional demeanor demonstrating a positive attitude, reliability, adherence to policies, and willingness to take on extra responsibility.

Job DescriptionAbout the Company e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys, Naturium, high-performance, biocompatible, clinically-effective and accessible skin care, and our newest brand, rhode, a line of curated skincare essentials, formulated for a variety of skin types and needs with high performance ingredients, it’s a daily routine that nourishes your skin barrier over time. In our Fiscal year 25, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 28 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last six fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry. Visit our Career Page to learn more about our team: Position Summary: We are seeking a highly skilled Sr. Engineer, IT Security to lead enterprise-wide cybersecurity initiatives and strengthen our security posture across on-premises and cloud environments. This role involves designing and implementing advanced security solutions, including Zero Trust, DLP, Cloud Security, Network Segmentation, IAM, and Security Automation. The ideal candidate will collaborate with cross-functional teams to identify risks, develop mitigation strategies, ensure regulatory compliance, and proactively defend against evolving threats while safeguarding our systems, data, and infrastructure.Responsibilities: • Design, build, deploy, and maintain enterprise security technologies and solutions aligned with business objectives, compliance requirements, and the cybersecurity program., • Develop, document, and enforce security policies, standards, and procedures based on frameworks such as NIST, CIS, ISO 27001, and SOX while advancing overall security maturity, governance, and processes., • Lead strategic security initiatives, including Zero Trust architecture, Data Loss Prevention (DLP), Cloud Security, Network Segmentation, IAM, Endpoint Security modernization, and security automation., • Manage and improve email security, DNS security, and other protective controls to defend against phishing, malware, data exfiltration, and domain-based threats., • Lead vulnerability management programs and drive remediation efforts, providing visibility into risks and progress to stakeholders., • Oversee incident response lifecycle—detection, analysis, containment, remediation, post-incident review—and continuously enhance disaster recovery and business continuity plans., • Monitor and analyze security events and network activity (e.g., traffic analysis, host behavior, forensics, kill chain, Windows event analysis), tuning tools, and event correlation for accurate threat detection., • Collaborate with IT, DevOps, and digital teams to embed security into system design, application development, deployment pipelines, and cloud infrastructure., • Evaluate and review vendor and partner security practices to ensure alignment with organizational standards., • Produce regular security dashboards and metrics to report on incidents, threats, and operational effectiveness., • Lead security awareness training, mentor junior engineers, and guide cross-functional teams on secure design principles and best practices., • Stay current on emerging threats, vulnerabilities, and technologies to enhance enterprise resilience.Requirements:, • Bachelor’s degree in Computer Science, Cybersecurity, or related field; Master’s preferred., • 7+ years of experience in information security engineering, architecture, or operations., • Expertise in cloud security (AWS, Azure, GCP), data protection, IAM/SSO/MFA, email and DNS security, and secure network architecture., • Hands-on experience with key security technologies: firewalls, VPN, NAC, EDR/MDR, IPS/IDS, SIEM, DLP, vulnerability management, and email security platforms (Proofpoint, Mimecast, Microsoft 365 Defender)., • Strong understanding of Zero Trust, endpoint protection, DevSecOps, security automation, and scripting (Python, PowerShell, Bash)., • Proven ability to lead incident response, risk assessments, threat detection, and remediation efforts., • Experience implementing DNS protection solutions (Cisco Umbrella, Cloudflare, Infoblox, Valimail)., • Knowledge of security frameworks and compliance standards: NIST CSF, CIS Controls, ISO 27001, SOX., • Demonstrated success in leading security awareness programs, mentoring team members, and advancing security program maturity., • Relevant certifications preferred: CISSP, CISM, CISA, GIAC, Microsoft Security certifications, AWS Security Specialty, Azure Security Engineer Associate., • Strong communication, leadership, and ability to manage multiple security initiatives.Must Have:Strong Technical Security Foundation & Architecture, • Deep knowledge of network, cloud, and endpoint security., • Hands-on experience with firewalls, SIEM tools (e.g., Splunk, Sentinel), EDR/XDR, IAM, and vulnerability management., • Understanding of encryption, authentication, and secure architecture design.Incident Response & Threat Management Skills, • Ability to detect, analyze, and respond to security incidents effectively., • Skilled in log analysis, threat hunting, and forensics., • Familiarity with MITRE ATT&CK, common attack techniques, and SOC operations.Risk Assessment & Communication, • Strong ability to assess vulnerabilities, prioritize risks, and implement mitigations., • Can translate technical findings into business impact and communicate clearly with both technical and non-technical teams.

Job DescriptionSalary: $66,732-$103,271 Are you ready to embark on an extraordinary journey, where your purpose is to empower and uplift others through education? We're seeking a passionate and dedicated individual to become a Computer Science Teacher at Integration Charter Schools (ICS) and play a pivotal role in our vibrant learning community! About ICS Integration Charter Schools provide innovative pathways to college that fully integrate students with special needs. In building a family of associated schools that share this common mission, ICS strives to fill gaps in public education. The ICS network is composed of four schools located on Staten Island, New York. The guiding principles of ICS are teamwork, courage, community and integrity. We take these principles into the classroom to enrich our students learning experience. In addition to a rigorous academic curriculum, our social-emotional learning program plays a key role in fostering resilience, self-awareness, and interpersonal skills, preparing students for success both in and out of the classroom. We offer opportunities for students to earn college credits through partnerships with higher education institutions, allowing them to gain valuable experience and accelerate their academic journey. At Integration Charter Schools, we are committed to creating innovative educational pathways that meet the diverse needs ofevery learner. Our dedicated team ofpassionate educators, skilled instructional staff,andsupportive professionalswork together to cultivate an inclusive, enriching learning environment for our entire school community. Responsibilities Integration Charter School is seeking an experienced and innovative Computer Science Teacher to lead the development of a new dual-enrollment Computer Science track. This role will focus on preparing students for careers in IT and Networking through hands-on instruction and access to industry-recognized certifications such as A+ and Cisco CCNA. Ideal candidates will bring both industry experience and a passion for education, helping students gain real-world skills and college credit in a supportive, forward-thinking learning environment. Design and deliver Computer Science courses aligned with Integration Charter Schools mission and university-level curriculum. Teach content supporting different certification tracks, including Networking and Cybersecurity, Cisco and CompTIA Prepare students for industry certification exams, including coordinating exam prep, practice tests, and voucher usage. Lead students through hands-on, project-based learning using real-world technology and software. Collaborate with university faculty to align high school and college-level coursework. Create a classroom environment that fosters critical thinking, curiosity, and digital problem-solving. Use student data to inform instruction, provide academic support, and track certification readiness. Support students in building digital portfolios that showcase technical skills and learning progress. Balance academic recordkeeping in both PowerSchool (high school) and Blackboard and Brightspace Pulse (college platforms) as needed. Maintain accurate records of attendance, grades, certification milestones, and student progress. Communicate regularly with students, families, and advisors to support student success. Participate in professional development, school events, and curriculum planning efforts. Competencies & Qualifications Masters degree in Computer Science, Information Technology, or a related field (preferred). 510 years of industry experience in IT, networking, or a related technology field Strong written and verbal communication skills. A whatever it takes attitude centered on a belief in putting children first. Understanding of school student-achievement data and New York Charter School Standards. Thorough knowledge of best instructional practices for middle and high school students. Understanding or willingness to learn New York State graduation requirements. Proficient in using personal computers, word processing, and database software. English language proficiency required; oral and written fluency in a second language may be preferred or required based on school community needs. Additional Information • Weekly Wednesday half- day schedule for embedded professional development and planning, • Small class sizes, • Tuition reimbursement, • Teaching certification pathway for those who qualify, • Opportunity to be an integral part of our community, making a genuine difference and shaping the futures of our students, • Students of ICS employees have access to after-care options, • Free parking on-campus Comprehensive benefits package that includes health, dental, vision and life insurance, a flexible spending account, paid time off, short- and long-term disability policy, commuter benefits, professional development opportunities and a 401(k)-retirement plan with an employer match of up to 3% Employees qualify for both NYS Teacher Loan Forgiveness and Public Service Loan Forgiveness Promotion of work-life balance to all staff members Stipend program that promotes becoming a dual certified teacher in New York State Teacher Residency Program Tuition-free Bachelors degree program through Monroe College Salary Monday-Friday 7:30AM-4:00PM $66,732-$103,271 *Salary is dependent on level of education and years of teaching experience ICS is an Equal Opportunity Employer

Job DescriptionSalary: $72,000-$110,000 Are you ready to embark on an extraordinary journey, where your purpose is to empower and uplift others through education? We're seeking a passionate and dedicated individual to become a Computer Science Teacher at Integration Charter Schools (ICS) and play a pivotal role in our vibrant learning community! About ICS Integration Charter Schools provide innovative pathways to college that fully integrate students with special needs. In building a family of associated schools that share this common mission, ICS strives to fill gaps in public education. The ICS network is composed of four schools located on Staten Island, New York. The guiding principles of ICS are teamwork, courage, community and integrity. We take these principles into the classroom to enrich our students learning experience. In addition to a rigorous academic curriculum, our social-emotional learning program plays a key role in fostering resilience, self-awareness, and interpersonal skills, preparing students for success both in and out of the classroom. We offer opportunities for students to earn college credits through partnerships with higher education institutions, allowing them to gain valuable experience and accelerate their academic journey. At Integration Charter Schools, we are committed to creating innovative educational pathways that meet the diverse needs ofevery learner. Our dedicated team ofpassionate educators, skilled instructional staff,andsupportive professionalswork together to cultivate an inclusive, enriching learning environment for our entire school community. Responsibilities Integration Charter School is seeking an experienced and innovative Computer Science Teacher to lead the development of a new dual-enrollment Computer Science track. This role will focus on preparing students for careers in IT and Networking through hands-on instruction and access to industry-recognized certifications such as A+ and Cisco CCNA. Ideal candidates will bring both industry experience and a passion for education, helping students gain real-world skills and college credit in a supportive, forward-thinking learning environment. Design and deliver Computer Science courses aligned with Integration Charter Schools mission and university-level curriculum. Teach content supporting different certification tracks, including Networking and Cybersecurity, Cisco and CompTIA Prepare students for industry certification exams, including coordinating exam prep, practice tests, and voucher usage. Lead students through hands-on, project-based learning using real-world technology and software. Collaborate with university faculty to align high school and college-level coursework. Create a classroom environment that fosters critical thinking, curiosity, and digital problem-solving. Use student data to inform instruction, provide academic support, and track certification readiness. Support students in building digital portfolios that showcase technical skills and learning progress. Balance academic recordkeeping in both PowerSchool (high school) and Blackboard and Brightspace Pulse (college platforms) as needed. Maintain accurate records of attendance, grades, certification milestones, and student progress. Communicate regularly with students, families, and advisors to support student success. Participate in professional development, school events, and curriculum planning efforts. Competencies & Qualifications Masters degree in Computer Science, Information Technology, or a related field (preferred). 510 years of industry experience in IT, networking, or a related technology field Strong written and verbal communication skills. A whatever it takes attitude centered on a belief in putting children first. Understanding of school student-achievement data and New York Charter School Standards. Thorough knowledge of best instructional practices for middle and high school students. Understanding or willingness to learn New York State graduation requirements. Proficient in using personal computers, word processing, and database software. English language proficiency required; oral and written fluency in a second language may be preferred or required based on school community needs. Additional Information • Weekly Wednesday half- day schedule for embedded professional development and planning, • Small class sizes, • Tuition reimbursement, • Teaching certification pathway for those who qualify, • Opportunity to be an integral part of our community, making a genuine difference and shaping the futures of our students, • Students of ICS employees have access to after-care options, • Free parking on-campus Comprehensive benefits package that includes health, dental, vision and life insurance, a flexible spending account, paid time off, short- and long-term disability policy, commuter benefits, professional development opportunities and a 401(k)-retirement plan with an employer match of up to 3% Employees qualify for both NYS Teacher Loan Forgiveness and Public Service Loan Forgiveness Promotion of work-life balance to all staff members Stipend program that promotes becoming a dual certified teacher in New York State Teacher Residency Program Tuition-free Bachelors degree program through Monroe College Salary Monday-Friday 7:30AM-4:00PM $66,732-$103,271 *Salary is dependent on level of education and years of teaching experience ICS is an Equal Opportunity Employer

Job DescriptionAbout LogRocket LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 2,800 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that. Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in.Responsibilities: • The Account Manager role is a sales role, with the responsibility of increasing revenue with existing customers by positioning LogRocket’s suite of products to expand our footprint across additional web and mobile applications within new teams, • Proactively manage a sales pipeline for expansion opportunities to exceed quarterly revenue goals, • This person works with our largest accounts, and leads executive relationships to build long-term customer alignment, success and growth., • Consult with customers to understand their business, product, and application goals to uncover new buyers and use cases, • Define strategy to deliver maximum value through the LogRocket platform and partnership, • Support Executive Business Reviews to confirm value delivery/ROI and identify additional performance and new product opportunities, • Recommend appropriate solutions that lead to existing and new product expansion and retention, • Collaborate effectively with Sales, Customer Success, Product, and other LogRocket stakeholdersAbout You:, • 4+ years in a Sales Account Management role, where the primary goal was increasing revenue with existing customers at a B2B SaaS company, • Proven track record of generating pipeline, selling to senior stakeholders, and overachieving against quota, • Ability to successfully demo, sell and differentiate a SaaS product in a highly competitive market, • Demonstrates strong prospecting activity across all channels to drive upsell and cross-sell opportunities through outbound efforts within your books of business, • Proven success breaking into new lines of business to increase revenue with existing customers, • Experience managing complex POCs, • Strong presentation skills, business acumen, and credibility with C-level executives, • Comfortable managing a sales cycle through a CRM and maintains up-to-date and accurate deal status and forecast, • Natural curiosity and consultative communication approach, • An added bonus: knowledge of backend, frontend infrastructure, and monitoring (HTML, CSS knowledge, programming languages)Benefits & Perks:, • Catered lunch and an impressive array of your favorite snacks (healthy AND non-healthy!), • Unlimited vacation policy, • Health, Dental, Vision benefits, 401k, commuter benefits, • Generous stock options

Job Description The Contractor shall provide Contract Facility Manager/Building Manager (CFM) support services to the assigned GSA Facility, Field Office or Service Center. Services include: • Inspection and management of federally owned facilities within the Field Office, including maintenance and operational inspections in accordance with applicable GSA property management principles, SOPs, and guidelines., • Inspection and management of leased locations within the Field Office in accordance with applicable GSA lease administration principles, guidelines, and SOPs., • Construction Management (CM) and Project Management (PM) services for repair and alteration projects in both leased and federally owned facilities., • Projects may range from under SAT to the prospectus project limit., • Duties include project estimating, scoping, development, design and/or design review (based on project complexity), inspections, punch list preparation, and project closeout., • The Contractor shall provide a well-trained and experienced candidate meeting the minimum qualifications outlined in this SOW., • The COR will generally be the GSA Field Office Manager or a delegated representative., • The CFM shall report directly to the COR and follow daily schedules and assignments as directed. 1. GENERAL REQUIREMENTS 1.1 Employment and Supervision 1.2 Professional Conduct • The CFM must maintain professional dress and appearance., • The CFM may serve as the primary point of contact representing GSA to tenant agencies. The CFM must: • Perform inspections in machine rooms, roofs, and construction sites., • Perform moderate lifting as required., • Wear appropriate PPE (steel-toe boots, hard hat, coveralls, etc.) provided by the Contractor., • Maintain adequate health insurance coverage., • The CFM shall work an eight-hour shift within core business hours (7:00 AM – 5:30 PM, Monday through Friday, excluding federal holidays)., • Exact shift times must be approved by the COR., • Overtime may be required for construction monitoring, shutdowns, inspections, or emergencies., • The CFM must report to the designated facility specified daily in order for hours to be billed, unless on approved travel., • Travel may be required. 2. INSPECTION OF WORK IN FEDERAL FACILITIES The CFM shall: • Inspect construction and building maintenance contracts (janitorial, cafeteria, mechanical, elevator, and related services)., • Follow GSA PBS Program Guides and attached guidelines., • Document findings using approved GSA inspection report formats., • Conduct follow-up inspections to verify corrective actions. 3. Review contract specifications prior to inspection., 4. Draft deficiency notices and cure letters for GSA signature. All formal correspondence must be issued and signed by a GSA employee. The CFM may coordinate meetings with contractors when authorized by the COR. 3. INSPECTION OF WORK IN LEASED LOCATIONS Under direction of the LAM, LCO, or COR, the CFM shall: 1. Inspect leased facilities to ensure lessor compliance with lease terms. • Review the GSA Lease Administration Guide and applicable SOPs., • Focus inspections on tenant service and customer satisfaction issues. 3. Prepare lease inspection reports and draft correspondence for GSA signature., 4. Coordinate professionally with tenants and lessors. The CFM shall not formally direct lessors; only GSA personnel may issue formal direction. 4. CONSTRUCTION MANAGEMENT (CM) AND PROJECT MANAGEMENT (PM) The CFM shall perform CM and PM services in accordance with GSA PBS Program Guides and Project Management Guidelines. 4.1 Project Responsibilities ● Prepare cost estimates and scopes of work. • Manage budgeting and financial documentation., • Monitor construction activities., • Participate in pre-final and final inspections., • Perform basic CAD drafting and specification writing as required., • Serve as on-site representative during construction activities., • Review design documents and submittals., • Maintain defect and omission lists., • Verify contractor payment requests (value in place and stored materials)., • Prepare written recommendations for acceptance., • Assist with claims analysis and dispute documentation., • Enforce OSHA safety regulations. The CFM shall NOT: ● Authorize contract modifications. ● Make final decisions on claims or disputes. All formal directions must be issued by authorized GSA personnel. 5. CUSTOMER SERVICE RESPONSIBILITIES The CFM shall: • Improve customer and client agency satisfaction., • Maintain and preserve real property assets., • Participate in GSA Tenant Satisfaction Surveys., • Coordinate reimbursable work and ensure funding is in place., • Monitor operating costs., • Serve as property management point of contact for space modifications., • Document inspections and prepare reports for GSA review and signature., • Immediately report dangerous conditions or accidents to the COR. 6. SPECIAL REQUIREMENTS • CFM assigned to the Caribbean Field Office must be fluent in English and Spanish., • The CFM must obtain HSPD-12 federal security clearance., • A government-issued Smart Card is required prior to appointment., • Construction project management; OR, • Managing large commercial/residential buildings; OR, • Managing a large portfolio of leased properties. 7. MINIMUM QUALIFICATIONS The proposed CFM must: 1. Have a minimum of five (5) years progressive experience in: • Demonstrate working knowledge of architectural, structural, civil, mechanical, electrical, fire alarm, and control systems., • Posses:, • A professional degree in engineering, architecture, business, real estate, or related field; OR, • Ten (10) years of relevant management experience., • Demonstrate:, • Ability to manage multiple projects simultaneously., • Strong accounting and organizational skills., • Knowledge of national, state, and local codes., • Ability to resolve issues with contractors, tenants, and agencies., • Provide a resume documenting at least three (3) relevant projects or properties, including:, • Project cost, • Construction duration, • Date of substantial completion, • Scope description, • Challenges encountered, • References for phone numbers 8. SOFTWARE, SYSTEMS, AND TOOLS The CFM shall utilize systems located on the PBS Portal or Local Area Network (LAN), which may include: • Microsoft Suite, • Citrix ICA, • Horizon VPN, • Nuance Converter Enterprise / Foxit, • GSA Lease Management Tool, • Checkpoint VPN, • Cisco IP Communicator, • Google Suite, • Adobe Acrobat Professional, • Internet Explorer, • Other GSA data system tools as required

Job DescriptionDescriptionWork Hours 8AM to 5PM Days Onsite Mt Laurel NJ: Monday, Thursday & Sunday Remote: Friday & Saturday Be Part of the Team Behind the Game Are you ready to bring your network expertise to the global stage of one of the biggest professional sports leagues in the US? Blue Mantis is seeking a highly skilled, versatile, strategic, and customer-focused Service Delivery Lead, with a strong foundation in enterprise IT systems to join our team. This role is responsible for serving as the technical liaison and trusted advisor for a strategic client. The ideal candidate will have a good understanding of enterprise IT infrastructure and Operations, a strong customer orientation and a willingness to roll up their sleeves when necessary. Key ResponsibilitiesCustomer Engagement & Advocacy • Act as a technical escalation point of contact for assigned customers, fostering long-term strategic relationships., • Understand client’s business goals and technical environment to proactively guide and align IT solutions to their needs., • Regularly review system health reports, performance metrics, processes, and KPIs to provide insights and strategic recommendations.Service Delivery & Communication, • Collaborate with internal support and engineering teams to ensure timely resolution of issues and seamless service delivery., • Communicate complex technical issues and solutions clearly to both technical and non-technical stakeholders., • Identify patterns in incidents and outages, propose improvements and drive long-term operational excellence. ITIL-Based Process Oversight, • Support event, incident, problem, and change management efforts for our 1 using ITIL best practices., • Coordinate root cause analysis and ensure timely follow-up with clients for major or recurring issues., • Monthly reporting to highlight KPIs and Metrics, • Historical experience managing and administering Windows Server environments, • Strong knowledge of network device configuration and administration of Cisco routers/switches., • Understanding of cloud solutions on Microsoft Azure and AWS platforms, including hybrid environments ., • Previous experience with virtualization technologies, including VMWare.Customer-Facing and Strategic Skills, • Proven success in a Technical Account Manager or customer-facing engineering role., • Capable of interpreting system metrics and translating them into meaningful, business-aligned actions.Soft Skills, • Excellent communication and interpersonal skills; able to bridge the gap between business needs and technical solutions., • Strong presentation and documentation abilities., • Highly self-motivated, organized, and comfortable working both independently and collaboratively. Leadership & Team Coordination:, • Technical Expertise: Strong hands-on skills in network, server, monitoring, and ticket management. Able to troubleshoot and resolve issues when additional resources are needed. This would not be the primary role but having someone who can roll up their sleeves as needed, • Process & Standards Implementation: Experience with ITIL frameworks and driving adoption of best practices for incident, problem, and change management., • Operational Improvement Mindset: Ability to identify gaps, propose improvements, and facilitate continuous improvement initiatives., • Stakeholder Management: Strong communication and interpersonal skills to interface with Blue Mantis and customer stakeholders, articulate value and manage expectations., • Game Day Coverage: Cover critical events, including weekends, with the ability to coordinate with remote teams and provide leadership., • Reporting & Analytics: Capable of providing operational reports, ticket analysis, and recommendations for service improvementPlease note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required. Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.

Job Description Part-time technician, on-call, hours vary. RCC is looking for IT technicians to assist with desktop/network install/decommission and Break/ Fix tickets within NYC/NJ/Long Island/Westchester area. This work will be conducted during normal business hours, nights and/or weekends. We are building up a talent pool of techs that we can contact for tech support work. Work hours vary. These tickets include the following: • Desktop/Laptop/ VDI/ Monitor and peripheral installs, • Vendor Escorts, • Cable Infrastructure Patching, • Rack & Stack of network devices, • Decommission of network/server devices, • Cisco phone installations- Troubleshoot Cisco switches, power supplies, line cords, etc. We are open to candidates who are entry to mid-level with certification in the IT field or candidates with experience in cabling, data centers and level 1 networking experience. Candidates with Desktop Support, Help Desk or prior hardware/software experience is a plus. Must have excellent communication and customer service skills. BA/BS College Degree or equivalent is preferred Powered by JazzHR HmugTtQnZ0

Job DescriptionCompany Description Sr. AV Project Manager Location: Ridgefield Park, NJ Job Type: Full-time (1-Year Contract) Work Type: On-site Salary: $7,380 / month Job Overview We are seeking an experienced Senior AV Project Manager to lead enterprise-level Audio/Visual (AV) system design, consulting, and project execution. This role requires a technically strong professional who can bridge business needs with AV technology solutions, manage projects from planning to completion, and provide hands-on support during system deployment. The ideal candidate will have experience designing enterprise video conferencing systems, managing AV integrations, and working directly with clients and cross-functional technical teams. Job Description Key Responsibilities Client & Business Engagement * Act as the primary AV subject matter expert (SME) for clients and internal teams * Conduct needs assessments and recommend scalable AV solutions * Present AV technologies including video conferencing and collaboration platforms * Translate business requirements into technical system designs * Maintain strong relationships with customers, vendors, and integration partners AV System Design & Engineering Design and engineer enterprise AV systems including: * Video conferencing rooms (Huddle, Conference, Boardroom, Training Rooms) * Collaboration spaces and multi-purpose environments * Digital signage and integrated AV systems Experience with: * Cisco video conferencing solutions (Room Series, Codec platforms) * Poly collaboration systems * Cisco Webex * Microsoft Teams * Zoom Additional responsibilities include: * Signal flow design * Network integration * DSP configuration concepts * Control systems integration Project Management & Leadership * Lead AV projects from concept through completion * Manage internal technicians and external integration partners * Develop project timelines, milestones, and resource plans * Coordinate with IT, networking, facilities, and construction teams * Ensure projects are delivered on time and within scope and budget * Identify and mitigate technical and operational risks BoM & Commercial Review * Develop detailed Bills of Materials (BoM) for AV systems * Validate vendor quotations and equipment compatibility * Ensure alignment with project scope and budget * Support procurement and cost optimization strategies Documentation & Reporting * Define project scope clearly for clients and integration teams * Produce technical documentation and system diagrams * Prepare completion reports including: * As-built documentation * Equipment lists * Test results * Client sign-off documentation Installation Oversight & Technical Support * Oversee AV installation and commissioning * Support system testing and user acceptance * Troubleshoot video conferencing and AV integration issues * Provide end-user training and executive-level support Qualifications Education * Bachelor’s degree in Network, Telecommunications, Audio/Visual, or related field Experience * 7+ years of AV system design, integration, or project management experience preferred * Experience managing enterprise AV deployments * Strong understanding of IP-based AV and networking fundamentals * Experience working with unified communication platforms Skills * Strong communication skills with executives and technical teams * Ability to lead cross-functional teams * Strong documentation and reporting capabilities * Detail-oriented with strong decision-making ability * Ability to work in fast-paced environments Additional Requirements * Travel up to 50% * Proficiency in Microsoft Office (Word, Excel, PowerPoint) Preferred Qualifications * Korean / English bilingual * Experience with enterprise AV environments Preferred Certifications * AVIXA CTS / CTS-D / CTS-I * PMP Certification Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description Sr. AV Project Manager Location: Ridgefield Park, NJ Job Type: Full-time (1-Year Contract) Work Type: On-site Salary: $7,380 / month Job Overview We are seeking an experienced Senior AV Project Manager to lead enterprise-level Audio/Visual (AV) system design, consulting, and project execution. This role requires a technically strong professional who can bridge business needs with AV technology solutions, manage projects from planning to completion, and provide hands-on support during system deployment. The ideal candidate will have experience designing enterprise video conferencing systems, managing AV integrations, and working directly with clients and cross-functional technical teams. Job Description Key Responsibilities Client & Business Engagement * Act as the primary AV subject matter expert (SME) for clients and internal teams * Conduct needs assessments and recommend scalable AV solutions * Present AV technologies including video conferencing and collaboration platforms * Translate business requirements into technical system designs * Maintain strong relationships with customers, vendors, and integration partners AV System Design & Engineering Design and engineer enterprise AV systems including: * Video conferencing rooms (Huddle, Conference, Boardroom, Training Rooms) * Collaboration spaces and multi-purpose environments * Digital signage and integrated AV systems Experience with: * Cisco video conferencing solutions (Room Series, Codec platforms) * Poly collaboration systems * Cisco Webex * Microsoft Teams * Zoom Additional responsibilities include: * Signal flow design * Network integration * DSP configuration concepts * Control systems integration Project Management & Leadership * Lead AV projects from concept through completion * Manage internal technicians and external integration partners * Develop project timelines, milestones, and resource plans * Coordinate with IT, networking, facilities, and construction teams * Ensure projects are delivered on time and within scope and budget * Identify and mitigate technical and operational risks BoM & Commercial Review * Develop detailed Bills of Materials (BoM) for AV systems * Validate vendor quotations and equipment compatibility * Ensure alignment with project scope and budget * Support procurement and cost optimization strategies Documentation & Reporting * Define project scope clearly for clients and integration teams * Produce technical documentation and system diagrams * Prepare completion reports including: * As-built documentation * Equipment lists * Test results * Client sign-off documentation Installation Oversight & Technical Support * Oversee AV installation and commissioning * Support system testing and user acceptance * Troubleshoot video conferencing and AV integration issues * Provide end-user training and executive-level support Qualifications Qualifications Education * Bachelor’s degree in Network, Telecommunications, Audio/Visual, or related field Experience * 7+ years of AV system design, integration, or project management experience preferred * Experience managing enterprise AV deployments * Strong understanding of IP-based AV and networking fundamentals * Experience working with unified communication platforms Skills * Strong communication skills with executives and technical teams * Ability to lead cross-functional teams * Strong documentation and reporting capabilities * Detail-oriented with strong decision-making ability * Ability to work in fast-paced environments Additional Requirements * Travel up to 50% * Proficiency in Microsoft Office (Word, Excel, PowerPoint) Preferred Qualifications * Korean / English bilingual * Experience with enterprise AV environments Preferred Certifications * AVIXA CTS / CTS-D / CTS-I * PMP Certification Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionWhy Cast AI? Cast AI is an automation platform that operates cloud-native and AI infrastructure at scale. By embedding autonomous decision-making directly into Kubernetes and cloud environments, Cast AI continuously optimizes performance, reliability, and efficiency in production. The old way doesn't work. As Kubernetes and AI environments grow, manual decisions don't. Cast AI replaces tickets, alerts, and manual tuning with continuous automation that adapts infrastructure as conditions change. Efficiency and cost savings follow naturally from that automation. Over 2,100 companies already rely on Cast AI, including Akamai, BMW, Cisco, FICO, HuggingFace, NielsenIQ, Swisscom, and TGS. Global team, diverse perspectives We're headquartered in Miami, but our impact is international. We take a global and intentional approach to diversity. Today, Cast AI operates across 34 countries spanning Europe, North America, Latin America, and APAC, bringing a wide range of perspectives into how we build and lead. Unicorn momentum In January 2026, we achieved unicorn status with a strategic investment from Pacific Alliance Ventures, the corporate venture arm of Shinsegae Group (a $50+ billion Korean conglomerate). Our valuation now exceeds $1 billion, and we're just getting started. Join us as we build the future of autonomous infrastructure. About the role Cast AI is hiring an Alliances Manager to own and scale our hyperscaler partnerships with AWS, Google Cloud, and Microsoft Azure. In this role, you will expand and operationalize our global partnership framework, processes, and playbooks - turning strategic cloud alliances into repeatable, revenue-driving motions. You will build and execute our Better Together story to accelerate co-build, co-marketing, and co-sell opportunities, while directly influencing pipeline, revenue, and Marketplace adoption. This is a highly cross-functional role, working closely with Sales, Solutions Engineering, Product, Marketing, Events, and Finance to ensure cloud partnerships translate into measurable business impact. Success is defined by disciplined execution, strong partner alignment, and clear ownership of KPIs across partner-sourced opportunities, adoption, and revenue influence. Requirements: • 3-5years of direct experience working and collaborating with AWS, Azure, or GCP, • Existing relationships with AWS/Azure/GCP sales teams, understanding and familiarity with the Hyperscaler Partner Programs, Competencies and Tracks., • Hunger for a fast moving, agile and scaling work environment., • Hard working, Independent and self driven work ethic - openness to learn and take feedback, and yet independent and reliable in implementation and success., • Team player, natural & relationship first type of collaboration., • Love of process, sales, wins and challenges - driven by overcoming obstacles., • Executive style, strong confidence and presentation skills to lead discussions and engagements.Responsibilities:, • Expand Cast AI's hyperscaler partnership framework, processes, and playbooks with AWS, GCP, and Azure - accelerating it to scale globally., • Tune and build our Better Together Story to accelerate co-build , co-marketing and co-sell opportunities., • Create, track, and expand co-sell opportunities that directly influence pipeline and revenue growth., • Collaborate with marketing, events, and product teams to deliver co-marketing campaigns, webinars, and field events that scale awareness., • Build cross-functional alignment: Work closely with Cast AI sales, SEs, product, marketing, and finance to ensure our cloud alliances translate into repeatable wins., • Measure impact relentlessly: Own KPIs around partner-sourced opportunities, adoption metrics, and revenue influence, and report them with clarity., • Drive and accelerate Marketplace adoption and transactions.What's in it for you?, • Join a fast-growing company at the forefront of cloud-native automation and Kubernetes technology., • Enjoy a flexible, remote-first global environment., • 401(k) retirement plan 100% company match on employee contributions up to 6% of pay (available after 3 months of employment)., • Access UnitedHealthcare plans including medical, dental, and vision coverage., • Equity options., • Learning budget for your professional and personal growth., • Potential for personal growth and promotion as the company grows and success drives more hiring and more opportunities., • Team-building budget and company events to connect with your colleagues., • Equipment budget to ensure you have everything you need. #LI-Remote

Job Description Client Services & Technical Delivery Manager Location: New York, NY/ Hybrid Full time Role Overview We are seeking a Client Services & Technical Delivery Manager to lead hands-on technical delivery, client services, and professional services engagements. This role is highly client-facing and execution-focused, combining technical leadership, project delivery, pre-sales support, and customer success. The ideal candidate is a confident communicator with excellent presentation skills, a strong hardware and software background, and the ability to engage in pricing discussions and project structuring. This role offers a clear growth path toward IT leadership and IT Director roles. Key Responsibilities Client Services & Service Delivery • Serve as a primary client-facing technical leader for service delivery and professional services engagements., • Own the end-to-end delivery of customer engagements, ensuring high-quality outcomes and client satisfaction., • Build trusted relationships with customers through confident communication and technical credibility., • Provide hands-on technical leadership and field support across customer environments., • Lead solution deployment, troubleshooting, and optimization activities., • Work directly with enterprise hardware and software platforms, including:, • HPE server and storage solutions, • Cisco networking and security stack, • Microsoft technologies (Windows Server, Microsoft 365, Azure, Active Directory), • Structure and deliver professional services projects, from initial planning through execution and completion internally and externally., • Define project scope, timelines, resource requirements, and delivery approach., • Coordinate internal teams, partners, and vendors to ensure successful project execution., • Support the sales team during pre-sales engagements, including technical discovery and solution design., • Deliver customer presentations, solution walkthroughs, and technical proposals with confidence., • Participate in pricing discussions, helping to structure services, projects, and technical solutions., • Assist with project costing, service scoping, and commercial alignment to support deal closure., • Support customers in public sector environments, including government, education, and regulated organizations., • Understand compliance, procurement, and governance considerations common in public sector engagements., • Demonstrate leadership potential with the ability to grow into senior technical management or IT Director roles., • Mentor junior engineers and contribute to service delivery process improvements., • Act as a role model for execution excellence and customer focus. Required Experience & Skills Technical Expertise • Strong hands-on experience across enterprise hardware and software stacks, including:, • HPE servers, storage, and infrastructure solutions, • Cisco networking, switching, routing, and security, • Microsoft ecosystem: Windows Server, Active Directory, Microsoft 365, Azure, • 5–8 years of experience in technical services, professional services, service delivery, or IT consulting., • Proven experience in client-facing roles with high customer interaction., • Experience delivering projects and managed services end-to-end., • Excellent presentation and communication skills, both verbal and written., • Experience supporting pre-sales activities, including discovery, solution design, and presentations., • Comfortable participating in pricing conversations and project structuring., • Ability to articulate technical and commercial value to both technical and non-technical stakeholders.

Job DescriptionDescriptionOverview The Technology Infrastructure department is responsible for planning, engineering, installing and operating the technology infrastructure throughout NYPL. These PCs, phones, network equipment and communications circuits provide patrons and staff access to the Internet, public and enterprise applications and other information resources, thereby supporting the entire mission of the Library. We also work with Capital Planning to ensure that all new or renovated buildings include the latest in technology infrastructure. The Manager, Telecommunications will lead the Telecommunications team. The position is also responsible for interfacing with key business leaders to review needs, define requirements, and execute technical implementation. They will review upcoming technical needs (upgrades, road map) and determine optimal balance between functionality and security for such deployments. The manager will also have primary responsibility for reliable operation of in-house and contracted voice services. Key Responsibilities • Provide leadership in planning, deploying and operating the NYPL telephony environment, consisting of Nortel/Avaya CS1000 and Lucent G3 PBXes, Avaya VoIP handsets, Avaya Call Manager and ACD systems, branch Nortel BCM and Partner key systems, and the IP, SIP and POTs circuits that connect them., • Deliver reliable voice calling, voicemail, ACD and audio conferencing services., • Lead efforts to install and upgrade the voice systems to a common VoIP platform., • Manage two staff Telecommunications Technicians, organizing their daily activities and ensuring their timely response to repairs and request tickets., • Supervise other IT staff and outside vendors as needed to complete telephony projects and repairs., • Prepare RFPs and bid specifications for voice equipment replacement, upgrade, and expansion, as well as small data/phone cabling installations., • Manage telecom vendors that provide hardware support and provision/maintain the circuits, and provide outsourced services such as voice conferencing., • Maintain an accurate inventory of the voice system equipment and circuits., • Periodically reconcile telecom bills against active services to ensure proper billing., • Bachelor's degree with a major in telecommunications, computer systems, or engineering, or strong combination of education and work experience, • 10 years of experience planning, installing and maintaining a large (1,000+ handsets, 500+ POTS lines, PRI and copper trunks) distributed (25+ locations) voice systemRequired Skills, • Familiarity with Nortel and Avaya hardware, including VoIP handsets, digital handsets, CS1000 PBXes., • Experience with Avaya Aura (including Session Manager, System Manager Call Manager) and ACD systems. Strong knowledge of vectoring., • Familiarity with IX messaging or comparable messaging system., • Understanding of structured cable systems., • Available on-call after hours and weekends., • Be Helpful to patrons and colleagues, • Be Resourceful in solving problems, • Be Curious in all aspects of your workPhysical Duties, • Limited physical effort is required, • Light lifting required, • Lifting up to 40 lbs. required Schedule M-F 9-5, some flexibility Weekends and nights as required.

Job DescriptionField Support Technician Position Details: • Hourly salary based upon the level of experience & skill set, • Permanent position may be offered after a minimum of 6 months trial period, • Standard work hours, • Field Dispatch work is generally Monday - Friday/Saturday and mostly daytime but some nights may be requested for project work and/or incident support work after the sites have closed for the day. Must be available for weekend project work when requested. Advance notice is given whenever possible., • Tech must be available to be on a rotating weekly on call schedule, • Type / Location: Mobile worker / State of New York City. Technicians may also be dispatched to nearby surrounding states (CT, NJ) occasionally., • Manage the day-to-day service operations of the installations, delivery and deployment of technical resources within area of responsibility., • Maintain and enhance a strong customer service-oriented environment focused on problem prediction, detection and resolution. Oversee documentation of issue, action plan and outcome and distribution within area of responsibility., • Perform technician work activities and proactively identify and remove barriers to meeting customer expectations. Work with team to ensure root cause is identified, action plans are developed and ensure follow-up on customer issue resolution. Escalate issues as appropriate., • Effectively support the planning and tracking of projects, resource planning and allocation, task delegation to accomplish project goals and objectives., • Perform installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 3, Category 5, Enhanced Category 5, Category 6 and Fiber Optic Structured Cable Distribution Systems., • Measure, install, and pull wires through conduits for all circuitries., • Evaluate, diagnose, troubleshoot cabling infrastructure systems and perform repairs as necessary., • Perform upgrades and additions to cabling infrastructure systems to increase functionality and usability., • Patching cabling between network equipment and customer’s network, • Installation of power cables from equipment to power supply in rack/cabinet/closet, • Physically install, configure and test network assets (i.e. switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinets., • Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches etc.), • Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels, • Act as interface between customer’s associates and management, • Provide hardware break-fix services for network infrastructure, • Employ appropriate troubleshooting techniques for network performance issues., • Ensure the data network and all related equipment are in optimal working condition., • Perform network closet clean-up, switch port optimization, and survey work as needed., • Perform onsite call-through, data, voice, website and security testing, • Support carrier testing of circuits, • Assist with facilities efforts, • Power and uninterruptable power supply (UPS) restoral, water related problems, • Perform back-up testing to ensure all systems are connected to the customer’s network as directed, • Perform day-to-day field installation, configuration, service, preventive maintenance, and decommission of advanced services such as wireless, • Install equipment and maintain WIFI Systems, wireless router, roof mounted antenna and other infrastructure and technologies to provide wireless communications capabilities across clients’ networks and data computing infrastructure., • Perform incidental and preventative maintenance on Wi-Fi equipment., • Perform other duties as assigned by management., • Coordinate with other Team Members within North American Commercial Services (NACS) Operations for the purpose of completing projects/work orders efficiently., • Inform operations management regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions, taking appropriate action and/or complying with OSHA regulations., • Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs, etc., • Request equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items, as required., • Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meet SLAs., • Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site., • Attend meetings, workshops, training, and seminars for the purpose of conveying and/or gathering information required to perform job functions., • Achieve performance targets established by leadership for applicable Key Performance Indicators. Requirements: • Must have valid driver’s license and reliable vehicle with the ability to carry a 6-foot ladder, • Must have a working smartphone to access company email and company ticketing system, • Must have basic cabling tools/technician tools, • Must know how to use a laptop/email/basic knowledge of Office 365 applications such as Word, Excel, • Must be proficient in utilizing technical tools such as cable testers and fiber testers., • Requires experience in working in communications closets, • Must be able to safely lift heavy objects, • Must understand cable patching processes and procedures, • Must be familiar with 66 Block and 110 Block cross connect procedures, • Must have a basic knowledge of data communications networking, • Must be able to assist in troubleshooting issues, • Must understand network terminology, • Must be familiar with IP phone, • Requires good interpersonal communications skills, • Must be able to explain technical issues in a way the customer will understand an issue, • Must be able to interpret a customer’s issue in a way that will allow technician to facilitate a resolution Experience and Education: • 5 years of experience in data communications, • Must have a basic knowledge of Cisco Phones, switches and routers, • Must have a basic knowledge of local and wide area networking., • High school diploma or equivalent required

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's retail brands including American Eagle and Gap. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! OUR VALUES Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs. ABOUT THE JOB The Customer Support Manager will oversee the day-to-day execution of RADAR's frontline support operations, leading a team responsible for triage, troubleshooting, escalation, and customer communication across a complex hardware–software ecosystem. You'll partner closely with the Engineering and triage team, NOC, Solutions, and Customer Operations & Experience to refine processes, enhance documentation, strengthen tooling, and ensure our support function is fast, reliable, and customer-centric. This role blends operational leadership with hands-on technical oversight, keeping a close pulse on support quality, accelerating resolution times, managing ticket workflows, and delivering clear, actionable reporting to our customers and internal teams. This role is ideal for someone with strong experience supporting B2B SaaS and IoT products, who understands the nuances of hardware + cloud systems and has foundational knowledge of retail technology environments. Responsibilities: • Lead, coach, and develop RADAR's frontline support team; oversee daily ticket flow, prioritization, and response quality., • Ensure timely, accurate troubleshooting across sensors, controllers, the RADAR cloud platform, APIs, and store-level integrations., • Maintain high support quality by reviewing cases, providing feedback, and ensuring consistent communication standards., • Produce customer-facing reporting on ticket trends, root causes, resolution times, and ongoing improvements., • Collaborate with broad stakeholder teams on issue resolution and long-term fixes., • Own improvements in support documentation, playbooks, troubleshooting guides, and external knowledge bases., • Support tooling ownership, helping optimize workflows in Zendesk, Jira, Confluence, internal Support tooling, and reporting dashboards., • Identify recurring issues, quantify impact, and help drive improvements across product, deployment, engineering and support processes., • Ensure SLAs, on-call coverage, and escalation protocols are followed consistently., • Contribute to global support readiness as RADAR expands into new regions, including documentation and process scaling.ABOUT YOURequired:, • 6+ years of experience in B2B SaaS, IoT and hardware systems customer support, including at least 3 years in a manager or team lead role., • Strong understanding of cloud platforms, APIs, hardware/software interactions, and basic networking., • Excellent analytical troubleshooting skills; comfortable reviewing logs, dashboards, system behavior, and API responses., • Experience driving frontline support operations: triage management, quality reviews, scheduling, and SLA adherence., • Skilled in documentation, process structure, and building/improving support workflows., • Comfortable collaborating with cross-functional partners in engineering, operations, and customer environments., • Proficiency with tools like Zendesk, Jira/JSM, and other Atlassian products;, • Exceptional customer service skills with a problem-solving attitude, • Strong organizational and time management skills with the ability to prioritize and manage multiple tasks, • Exceptional communication skills - able to explain complex technical concepts in clear, simple terms to non-technical usersPreferred:, • Experience supporting RFID, IoT hardware, edge devices, or similar hardware ecosystems., • Familiarity with retail technology support - store systems, network environments, device troubleshooting, or similar., • Experience supporting large multi-site retail chains or enterprise deployments., • Understanding of retail networking (meraki/cisco), PoE, VLANs, and common in-store constraints, • Background in incident management, on-call rotations management, and support., • Ability to create or maintain dashboards for reporting (SQL or low-code)., • Experience working with Grafana, Looker, or other monitoring platforms., • Ability to perform lightweight debugging using SQL, basic scripting, or API tools (Postman, cURL), • Ability to use search functions in BigQuery; familiarity with SQL and Looker (or similar BI tools), • Experience with ITSM tools and knowledge of ITIL best practices preferredWHAT YOU'LL DOIn your first 30 days, you will:, • Learn Radar's mission, technology stack and core values., • Complete onboarding and security compliance training., • Develop strong understanding of RADAR sensors, controllers, cloud platform, and support workflows., • Shadow support rotations to observe triage, escalation, and troubleshooting flows., • Review existing documentation, SLAs, tooling configs, and reporting gaps., • Build an initial assessment of quality, speed, and common case patterns.In your first 60 days, you will:, • Begin optimizing triage workflows, ticket routing, and communication templates., • Establish baseline dashboards for SLA measurement, ticket analytics, and team performance., • Publish or refresh key knowledge base articles and troubleshooting guides., • Implement early improvements in tooling, tagging, automation, or reporting., • Strengthen cross-functional working rhythms with Engineering and Deployment.In your first 90 days, you will:, • Fully own daily customer support operations - load balancing, quality control, training, and reporting., • Deliver a support improvements plan outlining upgrades to processes, documentation, and tooling., • Launch updated customer-facing reporting and internal dashboards., • Build a stronger coaching, QA, and review framework for support agents. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

Job Description Capgemini is at the forefront of innovation, integrating AI technologies to enhance customer experience and streamline operations. We are seeking an experienced and innovative Verint AI Software Engineer to join our team supporting a premier U.S. Property & Casualty insurance carrier. This role is ideal for a technologist with deep expertise in Verint AI and a strong understanding of enterprise voice ecosystems, including CISCO, Google Cloud, and NICE. You will be instrumental in designing, developing, and optimizing AI-driven solutions that enhance customer experience, operational efficiency, and digital engagement. In this role, you will work closely with cross-functional teams to design, develop, and deploy AI-driven solutions that leverage Verint AI technology to address complex business challenges. Our Client is one of the United States’ largest insurers, offering a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world. This role offers a unique opportunity to work on innovative AI initiatives with a leading U.S. insurance carrier, within a collaborative environment that fosters innovation, creativity, and continuous learning. You'll gain exposure to enterprise-scale projects and advanced technologies, while enjoying a comprehensive benefits package that includes health coverage, retirement plans, and professional development support. Key Responsibilities: • Design, develop, test, and implement AI-based applications using Verint technology, including IVA and Speech Analytics., • Collaborate with business stakeholders to understand requirements and translate them into scalable technical specifications., • Analyze structured and unstructured data to develop AI algorithms that support intelligent decision-making and customer interaction., • Integrate Verint AI solutions with enterprise platforms such as CISCO telephony, Google Cloud services, and NICE workforce management systems., • Debug and improve existing Verint implementations for performance, scalability, and user experience., • Stay current with trends in AI, voice engineering, and social engineering to recommend innovative approaches and technologies., • Provide technical guidance and mentorship to junior developers, fostering a collaborative and growth-oriented environment., • Document technical specifications, architecture designs, and system integration processes. Benefits: • Opportunity to work on cutting-edge AI initiatives., • Collaborative work environment that promotes innovation and creativity., • Proven experience in software development with a strong focus on AI technologies and methodologies., • Direct experience with Verint solutions and platforms., • Demonstrated experience with Verint AI., • Deep familiarity with voice engineering technology ecosystems that include Verint, Google, CISCO, NICE and other similar technologies., • Strong programming skills in languages such as Python, Java, or C#., • Solid understanding of social engineering techniques and digital behavior analysis., • Ability to work effectively in a collaborative team environment., • Excellent problem-solving and analytical skills., • Effective communication skills, both verbal and written. Competitive compensation and benefits package: • Competitive salary and performance-based bonuses, • Comprehensive benefits package, • Career development and training opportunities, • Flexible work arrangements (remote and/or office-based), • Dynamic and inclusive work culture within a globally renowned group, • Private Health Insurance, • Retirement Benefits, • Paid Time Off, • Training & Development, • Performance Bonus Note: Benefits differ based on employee level. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported €22 billion in revenues in 2024.

Job DescriptionAbout LogRocket Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 2,800 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that. Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in.Responsibilities (Example Projects) • Design a system to automatically detect the most common user paths across millions of events, • Implement a search backend that allows users to search in real time across billions of log entries, • Build a machine learning pipeline that automatically detects bugs in our users' apps, • Automate database scaling to improve operating cost while maintaining the ability to respond to traffic spikes, • Build a system that automatically recommends integrations for customers based on their toolsetQualifications, • 4+ years of experience in a full stack or backend development role, preferably with a SaaS company, • Familiarity with the state of the art in cloud technologies, including architectural principles, specific tools of the trade, and their strengths and weaknesses, • Experience in development environments with demanding scalability or availability requirements, • Familiarity with modern Javascript-based applications and frameworks, • At least one previous full-time software engineering role, • If you don’t meet all of these, we still encourage you to apply. We believe that code is code, regardless of language, and learning different tools is part of joining a new company.Benefits & Perks, • Catered lunch and an impressive array of your favorite snacks (healthy AND non-healthy!), • Unlimited vacation policy, • Health, Dental, Vision benefits, 401k, commuter benefits, • Generous stock options

Job DescriptionFounded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 3,000 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that. Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding, and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in.Responsibilities: • Source, recruit, and interview Product leaders for spotlight interviews, • Prepare for and conduct engaging and insightful spotlight interviews, • Manage pre- and post-interview relationships with guests to ensure a positive experience and ongoing engagement, • Collaborate with the marketing team to create compelling content based on spotlight interviews, including blog posts, articles, videos, and social media content, • Develop and execute marketing campaigns to promote spotlight interviews and related content, • Analyze and report on the performance of the Leadership Engagement Program, using data-driven insights to optimize strategies and achieve objectivesQualifications:, • Strong verbal communication skills and executive presence, with experience interacting regularly with executives, • Proven experience in recruiting and managing relationships with external stakeholders, such as freelancers, podcast guests, etc., • Exposure to the product and tech industry, with a solid understanding of industry trends and dynamics, • Proficiency in editing written content and crafting compelling narratives, • Familiarity with editorial structure and content creation best practices, • Excellent project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment, • Analytical mindset with the ability to interpret data and drive actionable insightsBenefits & Perks, • Extensive health, dental, vision benefits, 401k and commuter benefits, • Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached, • Three months of fully-paid parental leave to any employee welcoming a child into their home, • 401k and commuter benefits, • Generous stock options - we all get to own a piece of what we’re building, • Regular team outings and activities (from boat rides to paintball, we’ll try anything!), • Flexible working hours and location, • Monthly employee gifts

Job DescriptionAbout LogRocket Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 3,000 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that. Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding, and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in.Qualifications • 1-2+ years experience in product management and/or data analytics role, • Experience with customer support, technical customer support, or solution engineering desired, • Experience in building and/or supporting customer retention, churn, and upsells, • Ability to work with key champions, build relationships and uncover potential areas of expansion, • Self-learner and self-starter, able to become a product expert and customer advocate, • Strong organizational skills and detail-oriented skills needed, • Excellent written and verbal skills (you will be leading calls with Executives and other key stakeholders), • Demonstrated ability to communicate both technical and business concepts, • Drive long-term customer adoption through scalable onboarding with multiple departments and use cases, • Proven track record of managing successful cross-functional programs that drive customer success, • Ability to work cross-departmentally with internal teams such as sales, product, and support, • Technology industry experience preferred, • Love for start-ups is a must!Responsibilities, • Customer Success Managers own the relationship, adoption and success for a book of customers, from onboarding through to renewal, • Consult with customers to understand their business, product, and application goals and confirm value delivery/ROI, • You’ll help define strategy to deliver maximum value through the LogRocket platform and partnership, • You’ll be responsible for successfully onboarding new customers focused on their time to value for their priorities, projects and use cases, • The CSM is responsible for being multi-threaded across teams and executives, executed through regular emails, informal weekly calls, monthly health-checks, QBRs & Executive Business Reviews, • The CSM proactively monitors and takes action to ensure broad team feature usage, positive health scores, and demonstrated value, to achieve high retention rates, and strong customer revenue growth, • CSMs keep account plans to white-space and uncover upsell opportunities in their accounts. For assigned customers, CSM also collaborate with LogRocket Account Managers to extend the use of LogRocket to new teams and applications to increase ARR., • CSMs are the bridge and liaison between customer, product and support to ensure customer tickets and feature requests are managed, communicated, and closed out appropriately, • You’ll be responsible for proactively managing retention and upsell pipeline and forecasts to exceed quarterly goals, keeping internal CRM platforms up to dateBenefits & Perks, • Extensive health, dental, vision benefits, 401k and commuter benefits, • Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached, • Three months of fully-paid parental leave to any employee welcoming a child into their home, • 401k and commuter benefits, • Generous stock options - we all get to own a piece of what we’re building, • Regular team outings and activities (from boat rides to paintball, we’ll try anything!), • Flexible working hours and location, • Monthly employee gifts

Job DescriptionAbout LogRocket Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 2,800 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that. Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in.Responsibilities (Sample Projects) • Design a system to automatically detect the most common user paths across millions of events, • Implement a search backend that allows users to search in real time across billions of log entries, • Build a machine learning pipeline that automatically detects bugs in our users' apps, • Automate database scaling to improve operating cost while maintaining the ability to respond to traffic spikes, • Build a system that automatically recommends integrations for customers based on their toolsetQualifications, • 7+ years of experience in a full stack or backend development role, preferably with a SaaS company, • Experience with state of the art cloud technologies, including architectural principles, specific tools of the trade, and their strengths and weaknesses, • Hands-on experience building and redesigning highly available distributed systems, • Familiarity with modern Javascript-based applications and frameworks, • Experience in development environments with demanding scalability or availability requirements, • A strong collaborator who is transparent about progress on tasks, seeks feedback early and often, works effectively with the team to deliver on engineering estimates, • Acts as a mentor to junior engineers and provides coaching to upskill other team members, • If you don’t meet all of these, we still encourage you to apply. We believe that code is code, regardless of language, and learning different tools is part of joining a new companyBenefits & Perks, • Catered lunch and an impressive array of your favorite snacks (healthy AND non-healthy!), • Unlimited vacation policy, • Health, Dental, Vision benefits, 401k, commuter benefits, • Generous stock options

Job Description MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. We are seeking an accomplished Executive Director of IT Operations to provide senior operational leadership and hands-on technical expertise for our enterprise IT infrastructure and end-user services organization. This role reports to the VP of IT & Security and manages both the Director of Infrastructure Operations and ServiceDesk/Desktop Support operations while maintaining deep technical involvement in complex implementations and serving as the subject matter expert across our technology stack. The ideal candidate combines proven leadership capabilities with advanced technical skills, providing strategic planning, operational reporting, and direct technical execution for critical infrastructure initiatives while ensuring exceptional end-user service delivery. ROLE AND RESPONSIBILITIES: Organizational Scope & Direct Oversight • Infrastructure Operations and End-User Services Leadership, • Direct management of Director of Infrastructure Operations and the manager of desktop support services., • Operational oversight of Senior Systems Administrators, Network Engineers, and technical infrastructure staff, • Strategic coordination with infrastructure teams across Linux/Windows, Virtualization platforms such as VMware, storage, networking, and cloud platforms, • Technical mentorship for infrastructure professionals and career development planning, • Oversight of infrastructure Tier 1/2/3 support operations and escalation processes, • Demonstrated understanding of ITSM ticketing platform for incident, problem, and request management. ServiceNow experience preferable., • Strategic planning for end-user experience improvement and support optimization, • Ensure all systems are patched and secured in accordance with company policy, servers, laptops, and network equipment Strategic Planning & Operational Reporting • Develop comprehensive operational plans, technology roadmaps, and capacity planning strategies for infrastructure and service delivery organizations, • Create detailed project plans, resource allocation strategies, and timeline management for major infrastructure and service delivery initiatives, • Generate executive-level reporting on infrastructure performance, service desk metrics, project status, and operational KPIs for VP leadership, • Coordinate budget planning, resource forecasting, and capital expenditure recommendations across infrastructure and end-user services, • Lead infrastructure architecture planning and technology standardization initiatives Hands-On Technical Leadership & Implementation • Personally lead complex technical implementations including major infrastructure upgrades, migrations, and architectural changes, • Serve as escalation point for critical technical issues requiring advanced expertise across multiple technology domains, • Conduct advanced troubleshooting and resolution for complex infrastructure problems spanning multiple platforms, • Design and implement enterprise-level solutions including virtualization clusters, storage architectures, and network infrastructures, • Lead proof-of-concept development and technical evaluation of new technologies and platforms, • Provide hands-on technical guidance during critical maintenance windows and emergency response situations DESIRED QUALIFICATIONS: Technology Stack Subject Matter Expertise • Enterprise Infrastructure Platforms: Expert-level knowledge of virtualization (VMware vSphere, KVM), enterprise storage (SAN/NAS), Object based storage, Cisco switches, fiber channel switches, Load Balancers, Firewalls, and overall network architecture serving as foundation for all service., • Data Centers: Primary contact for our collocation data centers day to day operations. Hands on installation of technology during expansion and refresh projects. Capacity planning, Circuit inventory, IPAM and connectivity between data centers and branch offices., • Container Platforms & Cloud-Native Architecture: Expert-level knowledge of on-premises Kubernetes platforms, container orchestration, microservices architectures, networking (CNI), storage (CSI), security contexts, RBAC, network policies, admission controllers, and multi-tenancy patterns. Experience building Kubernetes as an internal platform service for development teams., • Compliance-Driven Infrastructure: Familiarity with NIST 800-53 Rev 5 controls and NIST SP 800-190 container security guidance; practical experience implementing compliance requirements in containerized environments; familiarity with CMMC Level 2 requirements and government contract security obligations, • Operating Systems: Microsoft Windows Server current versions, Active Directory design, support and GPO's, Advanced expertise in Linux (RHEL, CentOS, Ubuntu), • DevSecOps & CI/CD Security: Experience working with the security team to help design and secure CI/CD pipelines. Working to integrate security controls including remediation of the results from the security teams container image scanning, vulnerability management, and policy-as-code enforcement, • Automation and Infrastructure-as-Code: Deep technical knowledge of Terraform, Ansible, GitOps workflows, and automation frameworks for declarative infrastructure management, • Understanding of network segmentation, VLAN's, routing , ACL's, Illumio Micro segmentation, service mesh implementations (Istio, Linkerd), mutual TLS, and identity-aware access controls for containerized environments, • Observability and Monitoring: Expert knowledge of observability platforms including Prometheus/Grafana for infrastructure metrics and AppDynamics for application performance monitoring, ability to interpret metrics, define dashboard requirements, and collaborate with platform teams on monitoring strategies, • Endpoint Management: Knowledge of modern endpoint management solutions including SCCM, Intune, Autopilot for desktop deployment automation, • Service Delivery: Understanding of ITIL frameworks, service desk operations, and end-user support best practices, • Emerging Technologies: Technical evaluation and implementation of new platforms and architectural patterns in compliance-constrained environments, • Cloud Technologies: We are an on-premise environment, however, experience with AWS, Azure, Google Cloud platforms primarily for architectural reference and hybrid patterns, • Networking: Advanced knowledge of enterprise networking, software-defined networking, service mesh architectures (Istio, Linkerd), and zero-trust network design for containerized workloads, • Database Systems: Experience supporting database teams using enterprise database platforms (SQL Server, PostgreSQL, MySQL) including containerized database operations and persistent storage strategies. Backup and recovery., • ITSM Platforms: Deep experience with ticketing platform capabilities including incident management, problem management, change management, and service catalog workflows; ability to define operational requirements and request platform enhancements and KPI's Education & Professional Experience • Bachelor's degree in Engineering, Computer Science, Information Technology, or related technical field, • 12+ years of progressive experience in enterprise infrastructure management and technical leadership, • 5+ years of senior management experience., • Proven track record leading large-scale infrastructure transformation and modernization projects, • Proven ability to lead technical teams while maintaining hands-on technical involvement, • Strong project management capabilities with PMP certification or equivalent experience, • Excellent communication skills for both technical teams and executive leadership, • Experience with vendor management, contract negotiation, and strategic technology partnerships, • Virtualization: VMware VCP-DCV, VCAP-DCA, or equivalent advanced certifications, • Cloud Platforms: AWS Solutions Architect Professional, Azure Solutions Architect Expert, or Google Cloud Professional (for architectural reference), • Project Management: PMP, Prince2, or equivalent project management certifications a plus, • ITIL: ITIL Expert or equivalent service management certifications a plus *The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $200,000.00 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process. To learn more about our company and other opportunities visit us at Keywords: IT Infrastructure, IT Operations, New York Jobs, IT Jobs, Indeed, LinkedIn, Google, Lever, #ITInfrastructure, #ITOperations, #NewYorkJobs, #ITJobs, #Indeed, #LinkedIn, #Google, #Lever, #Ladders, Information Technology Operations, IT Management, Information Technology Infrastructure, Global IT Program Manager, Global IT Operations MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. To learn more about our company visit us at

Job DescriptionAbout LogRocket Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 3,000 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that. Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding, and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in.Qualifications • 1+ years experience in Sales or Sales Development, or Customer Success experience, • Ability to manage and maintain a high volume of customers, • You are a subject matter expert and expert in demonstrating, training, and helping clients get value from your solution, • Proactively act as an advisor to customers to ensure they’re adopting, leveraging, and getting value from your solution through multiple champions across teams, • Experience partnering with Account Executives to expand relationships across teams and applications that grow revenue and expand executive relationships, • You have a strong track record of consistently achieving over goal, • A self-learner and self-starter, able to become a product expert and customer advocate by leading product and use case specific trainings., • A strong communicator with excellent attention to detail, • Interested in getting a foot into the CS world with growth opportunities, • Love for start-ups is a must!Responsibilities, • Own the relationship, adoption, and success for a book of mid-market customers at-scale, from onboarding through to renewal, • Consult with customers to understand their business, product, and application goals and confirm value delivery/ROI, • Successfully onboarding new customers with a focus on their time to value for their priorities, projects, and use cases, • Remaining multi-threaded across teams and executives, executed through trainings, enablement, and business reviews, • Proactively monitor and take action to ensure broad team feature usage, positive health scores, and demonstrated value and ultimately high retention rates and strong customer revenue growth, • Be the bridge and liaison between customer, product, and support to ensure customer tickets and feature requests are managed, communicated, and closed out appropriately, • Proactively manage retention, an upsell pipeline, and forecasts to exceed quarterly goals, • Keep internal CRM platforms up to date to ensure visibility across internal stakeholdersBenefits & Perks, • Extensive health, dental, vision benefits, 401k and commuter benefits, • Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached, • Three months of fully-paid parental leave to any employee welcoming a child into their home, • 401k and commuter benefits, • Generous stock options - we all get to own a piece of what we’re building, • Regular team outings and activities (from boat rides to paintball, we’ll try anything!), • Flexible working hours and location, • Monthly employee gifts

Through strategic account planning and execution, you will help improve Cisco's visibility and reputation in the market. You have strong technical and business knowledge with complimentary skills to understand the customers' business drivers and then align them to Cisco solutions. You're an ambitiou

Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid pa

Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid pa

Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid pa

Cisco CCNP Enterprise (CCNP EN) certification or Cisco Certified Internetwork Expert (CCIE) certification. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. Cisco's plan eligibility rules, wh