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-Serves patients by greeting them, answering routine questions, scheduling appointments, and maintaining records and accounts. -Calls, texts and emails new patient leads to schedule consults and answer questions. -Uses practice management software (PMS) and electronic medical record software (EMR), patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, follow up appointments, interact with patients and providers, and update files and patients’ records. -Welcomes patients and visitors in person or on the telephone and takes detailed messages as needed. -Maintains the reception area in a clean and orderly manner, refills refreshments and supplies as needed. -Assists patients in filling out insurance forms and other patient records. -Checks patient health insurance eligibility, the office's in network status, gets prior authorizations for medical imaging and office procedures. Provides referrals for other physicians when needed. Obtains patient medical records from referring clinicians when required. -Keeps patient appointments on schedule by notifying the provider of a patient’s arrival. Maintains the daily/weekly schedule by confirming patient appointments. -Minimizes patients’ stress by anticipating their anxieties, answering questions, and maintaining a calm and orderly environment in the reception area. -Familiarity with medical billing and coding processes. At least a basic familiarity with the procedures performed in the office (can be learned). -Maintains patient accounts by obtaining, recording, and updating personal and financial information. -Obtains revenue by recording and updating financial information, recording and collecting patient charges, monitoring credit extended to patients, and filing and collecting. -Maintains business office inventory and equipment by checking stock to determine inventory levels, verifying receipt of supplies, scheduling equipment service and repairs, and overseeing the delivery of supplies. -Collects, sorts, distributes, or prepares mail, messages, or courier deliveries. -Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information. -Maintains operations by following policies and procedures. -Provides directions to the office to new patients, consulting practitioners, and vendors. -Contributes to team effort by accomplishing related results and filling in other aspects as needed, such as putting patient's into exam rooms and taking blood pressures or assisting the physician in minor procedures as necessary.