Customer Service Representative and reception
5 days ago
Carle Place
We are seeking a friendly, knowledgeable, and patient Customer Service Representative/Fitter to join our team at our new Long Island location. As the first point of contact for our customers, you will provide exceptional customer service, assist with product selection, and expertly fit customers for compression garments. Responsibilities: - Greet customers, determine their needs, and provide personalized assistance - Measure and fit customers for compression garments, including stockings, sleeves, and gloves - Maintain a thorough knowledge of products, including features, benefits, and applications - Process sales transactions, handle returns and exchanges, and maintain accurate records - Collaborate with coworkers to maintain a clean, organized, and safe store environment - Develop and maintain relationships with customers, vendors, and healthcare professionals - Stay up-to-date on industry developments, new products, and technologies - Participate in ongoing training and education to enhance fitting skills and product knowledge Requirements: - 1-2 years of experience in customer-facing role, preferably in a medical supply or retail environment - Experience with fitting compression garments or similar products - Excellent communication, interpersonal, and customer service skills - Ability to work in a fast-paced environment and prioritize tasks effectively - Basic math skills and accuracy with handling cash and operating a point-of-sale system - High school diploma or equivalent required; associate's or bachelor's degree preferred - Availability to work flexible hours, including weekends and holidays Preferred Qualifications: - Knowledge of medical insurance coverage and billing procedures - Certification in compression garment fitting (e.g., CCF, CGF) or willingness to obtain - Experience with electronic medical records (EMRs) and inventory management systems If you are a motivated and customer-focused individual with experience in fitting compression garments, please submit your application, including your resume and cover letter.
