Care Manager Supervisor
3 days ago
Bloomfield
Job Description Partnership for Children of Essex (PCE) is currently seeking a Care Manager Supervisor. This role is ideal for a motivated and compassionate professional who is committed to providing exceptional service and advancing positive outcomes for children and families across Essex County. What You’ll Do • Advance the mission and values of the Partnership for Children of Essex by supporting staff, children, and families with integrity and purpose, • Lead, mentor, and develop a team of Care Managers to drive high performance and support ongoing professional growth, • Promote service excellence by monitoring outcomes, ensuring compliance, and maintaining high-quality documentation standards, • Provide guidance on complex cases, helping staff navigate challenges with confidence, clarity, and sound judgment, • Partner cross-functionally to strengthen communication, collaboration, and coordinated care in support of families, • Support recruitment, onboarding, and training initiatives to build and retain a strong, mission-driven team, • Foster a positive, accountable, and inclusive team environment aligned with organizational values, • Coordinate high-quality service delivery and effective resource management across programs, • Deliver formal and informal presentations within the community to promote the mission and services of the organization, • Collaborate with the Community Resource Manager and Community Resource Team to assess service utilization, identify gaps, and strengthen resource linkages, • Serve as a role model to Care Managers, youth, and families by demonstrating professionalism, empathy, and leadership, • Plan, organize, and facilitate in-service trainings to support staff development and program effectiveness, • Design, prepare, and analyze reports using systems such as Power BI to support data-driven decision-making, • Provide insights, analysis, and recommendations to Senior Management and the Board of Trustees to enhance service delivery and resource allocation, • Serve as a liaison to the Operations Director on matters related to child and family services requiring review or approval, • Perform other duties as assigned to support the overall success of the organizationWhat You Bring, • A deep commitment to the mission, philosophy, and values of the Partnership for Children of Essex, with the ability to collaborate effectively across systems within the CMO model, • A genuine passion for supporting children and families and making a meaningful impact in the community, • Experience in care management, social services, or a related field, with a strong understanding of the challenges facing at-risk youth and families, • The ability to lead with empathy while setting clear expectations and holding others accountable, • Strong communication and interpersonal skills, with the ability to build trust with staff, families, and community partners, • A flexible, team-oriented mindset with a willingness to step in and support wherever needed, • Master’s degree in a relevant discipline (e.g., social work, counseling, psychology, criminal justice, special education), • Minimum of two years of post-master’s supervisory experience in child welfare, children’s behavioral health, juvenile justice, special education, or a related human services field, • Professional licensure preferred, • Experience in clinical assessment and child/adolescent development; community-based experience strongly preferred, • Demonstrated clinical and cultural competence, with the ability to manage complex cases across child-serving systems, • Strong writing and computer skills, including experience with data systems and reporting, • Excellent public speaking and presentation skills, • Ability to contribute positively to a high-performing, mission-driven team, • Experience with community relations and resource development is a plus, • Familiarity with or ability to integrate the Wraparound Model into daily practice, • Bilingual skills are a plus, • Prior wraparound experience preferred We are proud to offer a comprehensive benefits package that supports both your personal and professional well-being, including medical, dental, and vision coverage, flexible spending account options, a 403(b) retirement plan, Employee Assistance Program, generous paid time off, life insurance, and a flexible, hybrid work schedule. PCE is An Equal Opportunity Employer- M/F/D/V