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  • Medical Assistant/Receptionist EHPN Dr Alessio Nutley
    Medical Assistant/Receptionist EHPN Dr Alessio Nutley
    6 days ago
    Full-time
    Nutley

    Englewood Health, a leading healthcare system comprising Englewood Hospital and the Englewood Health Physician Network, is committed to delivering exceptional patient care across northern New Jersey. We are dedicated to fostering a supportive and inclusive work environment where every team member can bring their skills, creative ideas, positive approaches, and a commitment to excellence. Join our dynamic team and contribute to our mission of transforming the lives of the patients and communities we serve. Job Summary: Under general supervision, and according to well defined policies and procedures, the MA/MR assists in the delivery of primary health and patient care management, interviews patients and/or patients’ representatives to obtain necessary personal, demographic, and financial information and identification. Performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, computer data entry and other record keeping tasks related to the patients’ registration within the registration areas. This position assists with flow of patients from the waiting area to exam rooms and perform preparatory work on patients to ensure efficient use of the physician’s time. Experience with medical terminology and practice management systems preferred. Department: Dr Alessio Location: Nutley, NJ Status: Full-time Shift: Days Hours: 8:30am-5pm Job Essentials: The ideal candidate will meet the following requirements and competencies. Bi-lingual Education Requirements: High School Graduate or equivalent or 5 years of Medical Assistant/PCT experience Completion of an accredited program for Medical Assistant/Patient Care Technician (PCT) preferred License/Certification/Registry: Current CPR Certification. Certified Medical Assistant (CMA)/Registered Medical Assistant (RMA)/Patient Care Technician (PCT). Certification required for injection administration and medication documentation/handling. Englewood Health job postings provide a minimum rate to comply with New Jersey Law. The rate of pay for each position will be determined based on a variety of factors including the candidate's relevant experience, qualifications, skills, etc. The minimum rate does not include bonuses/incentives, differential pay or other forms of compensation. In addition to the minimum rate, eligible employees may receive comprehensive benefits, including health insurance, retirement plans, paid time off, and other wellness resources. Minimum rate: 18.00

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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    14 days ago
    $27–$42 hourly
    Full-time
    Manhattan, New York

    We are seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will serve as the primary point of contact for customers, providing timely, accurate, and professional support. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering a positive customer experience. Key Responsibilities Respond to customer inquiries via phone, email, chat, or in person in a professional and courteous manner Resolve customer issues efficiently by identifying needs, researching solutions, and following through to resolution Process orders, returns, exchanges, and account updates accurately Maintain detailed and accurate records of customer interactions in the CRM system Escalate complex issues to the appropriate department or supervisor when necessary Provide product and service information to customers clearly and confidently Follow company policies, procedures, and service standards Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores Required Qualifications Proven experience in a customer service or support role is an advantage Strong verbal and written communication skills Ability to handle difficult situations with patience and professionalism Basic computer skills and familiarity with customer service software or CRM systems Strong attention to detail and organizational skills

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  • Business Development Consultant
    Business Development Consultant
    19 days ago
    Full-time
    Elizabeth

    BDC Representative (English/Spanish) – In-Person Monday through Saturday · 10am to 5pm Location: Elizabeth, NJ Overview We are seeking an energetic, customer-focused BDC Representative to join our used car dealership team in person. The BDC Rep will be responsible for handling inbound leads, making outbound calls, setting appointments, and building relationships with potential customers to drive traffic to the dealership and support sales. Key Responsibilities: • Handle inbound phone calls, internet leads, and chat inquiries from potential customers., • Make outbound calls to follow up with internet leads, past customers, and unsold showroom traffic., • Set and confirm appointments for the sales team., • Maintain excellent product knowledge of available vehicles, specials, and financing options., • Enter and update customer information in the CRM system., • Send professional email/text follow-ups to increase appointment show rates., • Provide a positive first impression of the dealership through excellent communication., • Meet or exceed weekly/monthly goals for calls, appointments, and leads., • Work closely with the sales team and management to ensure a smooth handoff of customers. Qualifications • Prior experience in automotive BDC, call center, or customer service preferred., • Strong verbal and written communication skills in English (Spanish bilingual is a must)., • Comfortable making high-volume outbound calls daily., • Basic computer and CRM proficiency., • Positive attitude, strong work ethic, and ability to work in person as part of a team in a fast-paced dealership., • Reliable transportation to our Elizabeth, NJ location., • Ability to handle rejection professionally and remain motivated. Compensation • Base salary + performance bonuses based on appointments shown/sold., • Opportunities for career growth within the dealership.

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  • Receptionist
    Receptionist
    20 days ago
    $17–$19 hourly
    Full-time
    Manhattan, New York

    Job Title: Medical Receptionist – Audiology Office (Phones & Data Entry) Location: Brooklyn / Queens / Manhattan – Audiology practice About Us Busy, growing audiology practice looking for a friendly, reliable receptionist to be the first point of contact for our patients. We provide hearing evaluations, hearing aids, and related services in a professional but down-to-earth environment. Key Responsibilities Phone & Patient Communication • Answer high volume of incoming calls in a professional, warm manner, • Schedule, confirm, and reschedule patient appointments, • Check voicemails and return calls promptly, • Provide basic information about services, locations, and hours, • Transfer calls to the appropriate provider/office when needed Front Desk & Admin • Greet patients and check them in/out, • Verify and update patient demographics and insurance information, • Collect copays and outstanding balances when applicable, • Maintain a neat, organized, welcoming front desk area Data Entry • Enter patient information into EMR/practice management system accurately, • Scan and upload documents (ID, insurance cards, referrals, audiograms, etc.), • Update notes and appointment statuses in the system in real time General Support • Communicate with audiologists and support staff regarding schedule changes or urgent issues, • Help with basic office tasks: filing, faxing, printing, emailing documents, • Follow office protocols for HIPAA and patient privacy, • Requirements, • Experience:, • Prior medical office or front desk experience strongly preferred, • Experience in audiology, ENT, or other specialty is a plus but not required, • Skills:, • Excellent phone etiquette and clear, friendly communication, • Strong typing and data entry skills with attention to detail, • Comfortable working with computers, email, and multi-line phone systems, • Able to multitask and stay calm when phones are busy, • Personality:, • Patient, kind, and professional with all patients, • Team player who is reliable and punctual, • Willing to learn audiology-specific terminology and office workflows, • Language:, • English required, • Bilingual (English/Spanish or English/Russian/other) is a big plus, • Schedule & Compensation, • Schedule: Full-time (e.g., Monday–Friday, 9am–5pm), • Some flexibility for evenings or Saturdays is a plus, • Compensation: Competitive hourly rate based on experience, plus potential performance bonuses, • Benefits may include paid time off and holidays (can adjust based on what you offer)

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  • Bookkeeper
    Bookkeeper
    1 month ago
    $65000–$75000 yearly
    Full-time
    Manhattan, New York

    Job Overview We are seeking a highly organized and detail-oriented Bookkeeper to join our team. The ideal candidate will possess accounting and bookkeeping skills and experience. A solid understanding of office management and basic small business accounting. You will work closely with our customer support, order and production teams, as well as working weekly with management and owner. The ideal candidate will have a strong background in various accounting software and financial concepts, with the ability to handle multiple accounts and reconcile financial statements. This role is essential in maintaining the integrity of our financial data and supporting budgeting processes. The Bookkeeper will work closely with management and our external CPA to prepare financial reports, process transactions, and support all aspects of finances of the company. This role is essential to the daily operations of the company, ensuring the office is running smoothly and efficiently. We are a strong wholesaler company with offices on 5th Ave. An upbeat, lively, fun place to work with a vibrant and caring team in a growing business. Duties • Manage full-cycle accounts payable and receivable, • Handle month-end close and bank reconciliations, • Complied in weekly and month reports such as PNL reports, • Preparing and filing financial documents, • Track expenses and maintains general ledger accuracy, • Collaborate closely with external CPA, • Organize and maintain files, both physical and electronic, to ensure easy access to information., • Reconciling company accounts, • Assist in office management tasks, • 4+ years of bookkeeping experience across small to medium businesses, • Strong reasoning skills with exceptional attention to detail, • Familiarity with office management procedures and best practices, • High level of computer literacy, including proficiency in Microsoft Office Suite or similar applications, • Strong excel skills, • Reliable and trustworthy, • Ability to work independently as well as part of a team in a fast-paced environment., • Office Hours: Monday - Friday 9:30am - 6pm

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  • Financial Aid Advisor "Bilingual Spanish is required"
    Financial Aid Advisor "Bilingual Spanish is required"
    1 month ago
    $50000–$60000 yearly
    Full-time
    Manhattan, New York

    Financial Aid Advisor "Bilingual Spanish is required" Role Description This is a full-time, on-site role for a Financial Aid Advisor located in Times Square, NY. The Financial Aid Advisor will assist prospective and current students in navigating financial aid processes, including completion of financial aid applications, understanding Title IV regulations, and determining eligibility. The role involves providing customer service support, managing enrollment-related financial matters, and ensuring compliance with institutional, state, and federal financial aid policies. Additional tasks include maintaining accurate records of financial aid awards and working collaboratively with students, families, and other departments to support educational goals. Monday through Friday 1 Saturday a month 3 days from 9 AM to 5 PM 2 days from 11 AM to 7 PM Qualifications • Finance and Student Financial Aid skills, with an understanding of financial aid processes and calculations, • Customer Service and Enrollment Management skills to assist and support students and families effectively, • Knowledge of Title IV regulations and compliance requirements, • Excellent written and verbal communication skills, • Strong organizational and time management abilities, • Proficiency in using financial aid management systems, spreadsheets, and other relevant software, • Relevant experience in financial aid advising or a related field is preferred, • Bachelor's degree in Finance, Business Administration, Higher Education, or a related field is beneficial, • Ability to meet deadlines and goals, • Ability to multi-task and work in a fast-paced environment, • Strong organizational and time management skills, • Team-player, attentive to detail, responsible, • Willingness to learn school procedures and protocols

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  • PT Flatiron Remedy Concierge
    PT Flatiron Remedy Concierge
    1 month ago
    Full-time
    Manhattan, New York

    The Flatiron Remedy Concierge provides exceptional guest service and supports clients throughout their wellness experience. This role focuses on delivering a warm, professional, and hospitality-driven environment while assisting with service coordination, product knowledge, and overall guest satisfaction. Candidates must have prior experience in health & wellness and hospitality, and meet the minimum age requirement. Key Responsibilities: Greet guests warmly, check them in, and provide an overview of available wellness services. Assist clients in understanding treatments, remedies, and wellness products offered at the facility. Maintain a clean, calm, and inviting reception and service area. Manage scheduling, appointment bookings, and service coordination using the facility’s systems. Provide personalized recommendations based on client needs and wellness goals. Ensure excellent customer service from arrival to departure, addressing questions or concerns professionally. Support staff and practitioners by preparing rooms, organizing supplies, and maintaining cleanliness. Promote membership options, packages, and retail products. Handle payments, receipts, and basic administrative tasks. Uphold high standards of confidentiality, professionalism, and guest care. Qualifications: Minimum age: 25 years old. Experience in health and wellness, spa, fitness, or hospitality environments required. Strong customer service and communication skills. Professional, warm, and client-focused demeanor. Ability to multitask in a calm and organized manner. Comfortable working in a wellness-focused environment. Basic computer or POS experience preferred. Ability to work part-time, including weekends or evenings if required.

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  • Delivery Driver
    Delivery Driver
    1 month ago
    Full-time
    Kearny

    ABOUT THE JOB Do you know why Domino's Pizza hires so many drivers? Well, aside from the fact that our delicious pizza is the perfect solution for dinner for families all across the nation - we do it because we can. What do we mean by that, you ask? We mean that we offer a great flexible schedule that offers the hours you're looking for. That means you're free when you need to be. You'll have plenty of time left over for school, to hang with your friends, or whatever. Even if you need a second job for some extra cash, Domino's Pizza is the perfect place for you. Right now Domino's is looking for qualified drivers to staff stores in your area. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, apply online. We're bound to have just the thing for you. JOB REQUIREMENTS AND DUTIES You must be 18 years of age and have a valid driver's license with a safe driving record meeting company standards as well as access to an insured vehicle which can be used for delivery. You should possess navigational skills to read a map, locate addresses within designated delivery area and must be able to navigate adverse terrain including multi-story buildings. . ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! QUALIFICATIONS General job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. WORK CONDITIONS Exposure to Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. PHYSICAL REQUIREMENTS including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking For short distances for short durations. Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48. Sitting Paperwork is normally completed in an office at a desk or table. Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 high. Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Qualifications Must have license for 2 year Must have Vehicle Additional Information At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino’s store owners, 90% of which started as delivery drivers and pizza makers in our stores!

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  • Sales
    Sales
    1 month ago
    $31200–$50000 yearly
    Full-time
    Colgate Center, Jersey City

    We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support and client services, ensuring a positive experience for all customers. This role requires strong communication skills, attention to detail, and the ability to handle various customer inquiries effectively. Multilingual candidates are highly encouraged to apply as we serve a diverse clientele. Duties • Respond to customer inquiries via phone, email, and chat in a professional manner., • Provide accurate information regarding products and services, assisting customers with their needs., • Conduct outbound calling to follow up on customer feedback or resolve issues., • Maintain detailed records of customer interactions and transactions in our database., • Collaborate with team members to improve service delivery and enhance customer satisfaction., • Previous experience in customer service or call center environments is preferred., • Bilingual or multilingual skills are a plus; proficiency in English is required., • Strong computer skills with the ability to navigate various software applications., • Familiarity with sales techniques and analysis skills to identify customer needs effectively., • Typing proficiency is essential for efficient data entry tasks. Join our team where your skills will be valued, and you will have the opportunity to grow within an engaging work environment!

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  • Production & Admin Staff
    Production & Admin Staff
    1 month ago
    $20 hourly
    Part-time
    Manhattan, New York

    We're a small beef jerky/kilishi company operating out of a commercial kitchen on Stanton Street in the Lower East Side. We are looking for a reliable and hard-working person to join our team in a production + administrative hybrid role. Location: Lower East Side (Stanton Street) Pay: $20/hr Schedule: Minimum 8 hours per week, with the potential for extended hours depending on weekly needs. The owner also runs additional businesses (including photobooth services and content creation), so qualified applicants may receive additional hours across those tasks as well. Production days are typically Tuesdays but can shift to any weekday. Job Responsibilities Production (Hands-On Work): • Preparing and processing beef jerky/kilishi, • Standing for extended periods (4–6+ hours), • General kitchen prep and cleanup Administrative & Customer Service Tasks: • Responding to emails, DMs, and client inquiries, • Handling basic customer service communication, • Simple computer and tech tasks, • Light marketing/social media support (a plus, not required) Additional Opportunities (Optional / As Needed): • Photobooth assistant work, • Content creation support, • Other flexible tasks connected to the owner’s businesses Requirements • Access to a car (strongly preferred), • Comfortable with physical work and long periods of standing, • Ability to lift 25–40 lbs, • Tech-savvy, organized, and reliable, • Good customer service communication, • Experience in food production or admin work is a plus but not required, • Marketing or social media skills are a bonus

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  • Engineer
    Engineer
    2 months ago
    $65–$75 hourly
    Full-time
    Manhattan, New York

    Seeking a Sr Data Quality Engineer for installation, configuration & ongoing administration of the Collibra Data Quality (DQ) platform, implement data quality checks, validation rules & anomaly detection in Collibra DQ plus solution development & integration. Duration: contract position/6-12 months Work location: NYC (midtown) (onsite) Key responsibilities: -Design & implement data quality checks, validation rules & anomaly detection in Collibra DQ to improve accuracy, completeness, and trust. -Build & maintain workflows & automated remediation processes within the platform. -Install, configure, upgrade, and maintain the Collibra DQ application & related components. -Develop and support Collibra workflows, API integration & Java-based solutions. -Connect to and scan databases/data lakes; integrate with RDBMS, Snowflake, and REST/Java APIs. -Implement CI/CD & version control (e.g., GitHub) for DQ artifacts and integration. -Develop microservices & solutions using API/Event-Driven Architecture. -Communicate & coordinate platform upgrades & major releases. -Onboard users, deliver training & support data governance & steward teams. Duration: contract position/6-12 months Rate:$65.00-$75.00 per hr. (all inclusive) Required exp./skills: -Bachelor’s degree in computer science or related field (or equivalent exp.). -At least 12 yrs. of Data Engineering and/or Data Governance exp. -At least 5 yrs. of hands-on with Collibra Data Quality (configuration, administration & rule design). -Proven exp. installing, administering, and customizing enterprise DQ applications. -Collibra workflow design/implementation; strong Java and API development skills. -Exp. integrating Collibra with enterprise data platforms & services (e.g., Snowflake, RDBMS & REST). Preferred exp./skills: -Developing custom integration using Collibra APIs. -Building governance metrics/scorecards using Collibra DQ metadata. -At least 5 yrs. implementing Collibra integration (workflows, connectors & automation)

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  • Outside Sales Representative
    Outside Sales Representative
    2 months ago
    Full-time
    Manhattan, New York

    Step into a role where your sales skills meet real opportunity. Cavalier Technical Services (CTS) has been New York’s trusted IT partner since 1977, delivering hardware, software, managed IT, cloud/backup, communications, and more. We’re growing—and we want driven sales pros ready to win. Authorized : Lenovo – HP – HPE - Dell – Cisco – Microsoft – So many more. Base + Commission: $500/week guaranteed + 5%–25% commissions (plus bonus on new/renewal clients). Leads Provided: In addition to your own prospecting, you’ll receive leads from our inactive client list. Hands-On Support: Our sales manager will join you on appointments to help you close and succeed. Fast Wins: Short sales-to-delivery cycle with our in-house team backing you up. Recurring Income: Build long-term revenue through managed services and contracts. Prospect, qualify, and close SMB and Mid-Market clients across NYC. Present tailored IT solutions that solve real business problems. Manage your pipeline in CRM and consistently hit targets. Grow accounts with upsells and renewals. Proven B2B closer (computer and/or services sales a plus). Consultative, confident, and quota-driven. Professional, punctual, and ready to work on-site in Manhattan. Why CTS Join a legacy firm with a modern, customer-first approach. We’ll give you the tools, leads, and support to thrive. Your success is our success.

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  • Work From Home
    Work From Home
    2 months ago
    $500–$3000 monthly
    Part-time
    Manhattan, New York

    BlueWave Digital is a fast-growing company focused on delivering quality digital solutions and reliable services to clients around the world. We are expanding our team and looking for motivated individuals to join us as Procurement Officers. This is a work-from-home position, allowing you to work from anywhere. You also don’t need to quit your current job — this flexible role is designed to fit around your existing schedule. About the Role As a Procurement Officer, you’ll play an important role in helping our company manage purchasing activities — from sourcing suppliers to coordinating orders and ensuring timely delivery. No qualifications or previous experience are required — once you successfully pass the interview, we’ll provide full training to help you succeed in the role. Key Responsibilities Assist in sourcing and purchasing materials, goods, and services. Communicate with suppliers and vendors through email or phone. Maintain accurate purchase records and track orders. Support coordination between departments and vendors. Follow company procedures and provide regular progress updates. Requirements No prior experience or qualifications needed — training will be provided. Basic computer and internet skills. A reliable internet connection and a working device (laptop or smartphone). Good communication and time management skills. A positive attitude and willingness to learn. Benefits Work from home — flexible hours. Weekly pay. Training provided after interview. No need to leave your current job — perfect for earning extra income. Join a growing company with a friendly and supportive team. How to Apply If you’re interested,Please send your resume and a brief cover. Our recruitment team will contact shortlisted candidates for an interview.

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  • Front Desk Assistant
    Front Desk Assistant
    2 months ago
    $20–$24 hourly
    Full-time
    Manhattan, New York

    Overview Please do not inquire about this position with the business directly, all applicants must inquire through JobToday first! We are seeking a Front Desk Receptionist in a popular hair supply company in New York, NY, to join our team. The ideal candidate should have excellent organizational skills, be proficient in computer applications, and provide exceptional customer service. The candidate will possess a passion for the beauty industry, particularly hair products and hair care, and will provide outstanding customer service both in person and over the phone. Duties Managing social media pages (Instagram/TikTok Answering phones and responding to client inquiries with a friendly and professional demeanor. Assisting clients with questions about our products and services. Schedule appointments and manage the office calendar Managing the packing and shipping of products both domestically and internationally. Creating and managing shipping labels accurately. Maintaining a clean and organized front desk area. File documents and organize records efficiently Qualifications High School Diploma/GED preferred Proficiency in general computer literacy Experience working in the beauty/hair industry is a plus Strong communication skills and ability to operate phone systems effectively Exceptional customer service skills with a friendly demeanor Strong organizational abilities to manage multiple tasks efficiently Bilingual is required (English/Spanish) Join our team as a Front Desk Assistant to contribute to our welcoming environment and provide top-notch service to our clients. If you are passionate about the beauty industry and meet the qualifications listed above, we would love to hear from you! Job Type: Full-time Experience: Customer service: 2 years (Required) Ability to Commute: Work Location: In person

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  • Technical Support Engineer
    Technical Support Engineer
    2 months ago
    Part-time
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

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