Customer Service Representative
29 days ago
Laredo
Job DescriptionBenefits: • Bonus based on performance, • Company parties, • Competitive salary, • Employee discounts, • Free food & snacks, • Free uniforms, • Opportunity for advancement, • Paid time off, • Competitive Compensation, • Flexible Scheduling, • Hard work, collaboration, humanity, fun, and laughter Our tight-knit team in AlphaGraphics - US779 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. More than anything, were looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member. WHAT WE EXPECT OF YOU: • Serve as the primary internal representative of the organization., • Convey to the customer our expertise in products, services, and capabilities., • Serve as an external key educator to our community and customers., • Communicate customer requirements to the support team in accordance with company policies and procedures., • Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints., • Determine charges for services requested, collect deposits or payments, or arrange for billing., • Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction., • Ability to effectively build relationships with customers and teammates., • Strong written and verbal communication skills., • Desire to continuously look for ways to help people.