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The Opportunity As the VP of Client Experience, you are responsible for orchestrating the entire customer success function, with the primary goal of ensuring customers are satisfied, achieving their desired outcomes, and contributing to the company's growth and success. You will display strong leadership, strategic thinking, and a deep understanding of the customer's journey. Your ultimate goal will be to enhance the customer experience and ensure a seamless customer journey with KWI. The Company We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands. We unify Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence. As the VP of Client Experience, you excel at the below core competencies The impact you’ll make • Build and maintain strong strategic relationships with key decision makers and become a trusted advisor to clients by effectively understanding their business needs and advocating for them across our organization., • Develop and execute comprehensive strategies to achieve proactive positive client relationships and drive growth., • Lead, motivate, and mentor the client success team, fostering a high-performance culture and ensuring individuals exceed client expectations and experience., • Drive customer adoption of the company's offerings by providing training, resources, and support to maximize product/service utilization., • Conduct regular, timely check-ins with clients to ensure they are satisfied, and their needs are being met., • Provide reports and updates to the executive and leadership team, offering insights, recommendations, and opportunities to proactively make changes to improve our client relationships., • Ensure alignment between customer success and the broader organizational strategy, driving a customer – centric culture., • Collaborate with cross-functional teams, including Product, Project and Development to ensure seamless service delivery, client onboarding, and problem resolution., • Represent the company at industry events, conferences, and networking opportunities to enhance the company's brand and foster new business relationships., • Support and continue to build a best-in-class client services team by creating processes, training, and rolling out new business initiatives., • Collaborate with Sales, Product, Development, etc. on strategic initiatives and client requests, including influencing roadmap for product enhancements. What you will bring • Bachelor’s Degree in Business or a related field preferred, • 8+ years of relevant leadership experience in customer success or related function, • 5+ years’ experience building relationships with executives with company level decision making authority, • 5+ years’ experience with B2B Software companies, • Experience working within the retail industry highly preferred, • Proven problem-solving and decision-making skills, with the ability to think strategically and find innovative solutions., • Bias towards action and comfortable with ambiguity; motivated to solve complex problems with a creative, can-do mindset, • Highly skilled at presenting in large groups, both in-person and virtually, and managing challenging or escalated client situations, • Excellent critical thinking skills, combined with the ability to present beliefs clearly and compellingly in verbal and written form, particularly the ability to convey technical / nuanced information in an accessible and understandable manner, • Experience implementing internal process for cross functional teams to deliver on customer needs As a member of the KWI team you will receive • Full Medical, Dental and Vision, • 4 weeks of PTO in your first year, • Summer Fridays....all year round, • Tuition Reimbursement, • Discount from building café, • 401(K) with a 50% company match (up to 6% of employee contribution), • Employee Referral Program, • (1) Volunteer day each year Our work space We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days are Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday. We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year. Our commitment to you At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.

Full job description About Us: L&J Plumbing & Heating Co., Inc. — established in 1954 — is a family-owned and operated full-service plumbing contractor proudly serving Long Island and the 5 Boroughs of New York. Job Brief: We are seeking a responsible and organized Administrative Assistant to perform a variety of administrative and clerical tasks. This position involves supporting our fieldworkers and customers, as well as assisting with daily office operations and general administrative duties. The ideal candidate will be comfortable using tools such as MS Excel, Word, and Outlook. Experience as a Secretary, Receptionist, or Administrative Assistant is preferred but not required. Local candidates are encouraged to apply. Responsibilities: Answer and direct phone calls (heavy call volume) Type and enter service calls Assist with dispatch of fieldworkers Maintain spreadsheets detailing fieldworker locations Organize and schedule service appointments Handle invoicing and data entry Write and distribute emails, correspondence memos, letters, faxes, and forms Maintain contact lists Provide general support to customers Perform other related office duties as needed Location: On-site, Lindenhurst, NY Schedule: Full-time, Monday–Friday Salary: Range-Based on Experience On-Call Requirement (Additional Pay): After proper training, candidates are required to participate in an on-call rotation. On-call shifts are remote Occur one night per week (5:00 PM – 7:30 AM) Include one weekend (Saturday & Sunday) every 4–6 weeks Additional pay is provided On-call responsibilities include: Answering pages as they come in Entering emergency service calls Dispatching and monitoring technicians as needed Application Instructions: Please include a cover sheet answering the following questions: Are you able to be “on-call” one night per week and one weekend every 4–6 weeks (in addition to your regular Mon–Fri hours)? Why are you interested in this job? If you could have any fictional character as a best friend, who would it be? Tell me something that is not on your resume If you read this entire post, please include the word “elephant” on your cover letter. Please answer ALL application questions, there are no wrong answers. Job Type: Full-time Pay: based on experience Benefits: 401(k) Dental insurance Health insurance Paid time off Work Location: In person