Operations Manager
hace 3 días
New York
Job Description Position Overview: The Operations Manager at Brooklyn Bowl is responsible for executing and overseeing all floor activities related to service and entertainment on any assigned shift. Specifically, duties include directing and supporting all staff members on the floor to maximize the efficiency and productivity of our staff and making critical decisions and judgment calls in order to ensure the satisfaction and comfort of our guests. The Operations Manager must regularly interface with other members of the management team, the floor staff, the kitchen staff, the production staff, the artists, and the guests to execute services and entertainment in the manner set forth by the guidelines of Brooklyn Bowl, most commonly found in the one sheet, but not excluding other sources. Additional duties, including but not limited to: administrative work, departmental work, staff training, and policies and procedures development are also integral parts of the floor manager position. Principal Duties and Responsibilities: • Provide direction to the floor staff under the guideline set forth in by the established protocol of BB’s policies and procedures., • Communicate clearly and frequently with the floor staff, management, and kitchen before, during and after shift to ensure optimal service to our guests., • Assist floor staff as necessary in the performance of their jobs., • Oversee and guide employee/guest interactions to ensure that service is provided in a manner consistent with the philosophy of BB., • Be a visible presence in the room to both staff and guests, ready to step in and address issues at any moment., • Be responsible for ensuring guests are satisfied through both team leadership and face-to-face guest interaction., • Resolve any disputes regarding service, payment or other matters on an as-needed basis., • Assist in the planning and execution of daily musical events, special events, and VIP guest services., • Seamlessly integrate the various aspects of entertainment and service throughout each shift using guidelines set forth in the one sheet as well as other strategic and proactive measures., • Participate in the development of managers’ notes detailing the day's financial and qualitative aspects of the venue's operations on each shift., • Ensure quality of food., • Ensure timeliness of food delivery., • Ensure cost control during service., • Maintain safety and security of the room and the guests and employees within., • Ensure that lightning, temperature, music, cleanliness and other environmental aspects of room are appropriate for our quests., • Observe staff and participate in management talent reviews and employee reviews., • Conduct and oversee training of new staff and continuing education., • Assist on an as-needed basis with the management and operations of individual departments, including service, bar, bowling, security, facilities, production, and training. This position reports directly to the General Manager. Supervision and direction will also be administered by Executive Management and Ownership as applicable. Supervision Exercised: This position will supervise all floor staff, including but not limited to: service positions, security, and production staff. This position is integral in the on-boarding of new hires and the continued staff development of employees in service positions. Qualifications & Skills: REQUIRED: • Minimum of three years experience in a supervisory/management role in a similar venue., • Superior communication skills., • Ability to foster long-lasting working relationships., • Ability to manage under pressure and make decisions in real time., • Ability to operate at a high level under the direction of the management team., • Ability to manage multiple operational and managerial tasks simultaneously., • Must possess both solid judgment and be accountable., • Comfortable working in an environment that is fast-paced with a moderate to loud noise level., • Available to work full-time, with variable weekday and weekend shifts, both day and night., • Ability to lift up to 75lbs., • Ability to wear an earpiece for radio communications required. Competitive Salary, Medical, Vision, Dental, 401K, Commuter Benefits, FSA, Meals provided THE JOB RESPONSIBILITIES LISTED IN THIS DESCRIPTION DO NOT CONSTITUTE THE TERMS OF ANY AGREEMENT OF EMPLOYMENT. Brooklyn Bowl strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matter to us, and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Job Type: Full-time Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Employee discount, • Flexible schedule, • Health insurance, • Paid time off, • Vision insurance Education: • High school or equivalent (Preferred) Experience: • Management: 3 years (Required) Work Location: In person Company DescriptionBrooklyn Bowl is the ultimate night out, with its groundbreaking integrations of premiere music, 16 lanes of bowling, a bar featuring locally crafted beers, and food by the acclaimed Blue Ribbon restaurant group. Located in the beautiful 19th century Helca Iron Works building, the venue boasts a sound system and amenities that "no other local rock club can offer" (The New York Times). Wearing its homegrown values on its sleeve, Brooklyn Bowl is committed to locally made products, environment sustainability, and boasts an unprecedented combination of top-flight music, bowling, beer and food.Brooklyn Bowl is the ultimate night out, with its groundbreaking integrations of premiere music, 16 lanes of bowling, a bar featuring locally crafted beers, and food by the acclaimed Blue Ribbon restaurant group. Located in the beautiful 19th century Helca Iron Works building, the venue boasts a sound system and amenities that "no other local rock club can offer" (The New York Times). \r\n\r\nWearing its homegrown values on its sleeve, Brooklyn Bowl is committed to locally made products, environment sustainability, and boasts an unprecedented combination of top-flight music, bowling, beer and food.
Limpieza
Ayudante de Cocina
Transporte y Reparto
Camareros
Chef y Cocinero
Construcción y Obras
Seguridad
Comida Rápida
Estética y Belleza
Oficina y Administración
Venta Minorista
Almacén
Ventas y Marketing
Azafato y Azafata
Servicio al Cliente
Barista
Entretenimiento
Arte, Medios de Comunicación, Diseño
Atención Sanitaria
Ciencia
Contabilidad y Finanzas
Cuidado de animales
Cuidado de niños
Deportes y Bienestar
Educación
Eventos y Promociones
Gerencia
Industria y Producción
Ingenieria
Moda
Personal de Bar
Redacción y Edición
Servicios Jurídicos
Tecnología de la información
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