Basking Ridge
Job DescriptionAs a Studio Manager (SM), you will be responsible for providing leadership and daily direction to the sales and group personal training teams in our facilities. This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the SM must execute a lead generation / marketing strategies plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle. This leader must pose a high caliber approach to coaching and staff development. ESSENTIAL DUTIES & RESPONSIBILITIES • Properly managing and exceeding all OTF sales and operational budgets, • Lead and coordinate initial and ongoing sales drivers (pre-sale events, studio events, outreach), • Responsible for overseeing the sales process and systems, • Manage, monitor, coach-develop and evaluate the performance of all OTF-related managers and staff, • Compliance and adherence to OTF Business Policies for daily studio operations, • Monitor the hiring, training and scheduling of all OTF studio staff, • Responsible for recruiting and on-boarding all new OTF employees, • Build and maintain OTF class size through scheduling optimization, • Develop a high energy culture through contests and incentive based motivation, • Model all studio activities through self-involvement (leading by example), • Train and mentor subordinates for ongoing success and future growth, • Ensure OTF branding through consistency and continuity in all actions, • Properly empower, monitor and evaluate specifically assigned responsibilities of sales team and fitness team, • Manage disciplinary actions involving all OTF studio employees, • Responsible for meeting performance metrics ( KPI's), revenue, ordering, inventory, payroll, cost controls and facilities maintenance, • Responsible for 30-60-90 and annual OTF staff performance reviews., • Enforce OTF corporate policies, business practices, systems and processes., • Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries(general and sales related), Guest Registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning, • Provide and maintain the highest level of customer service, • Provide effective decision making regarding customer service issues, • Plan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement., • Proven sales leadership REQUIRED!, • Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients, • Min 2-3 years of previous sales experience required, • Min 2-3 years of management experience required, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination, • Previous management experience in the health & fitness industry strongly recommended, • Strong work ethic, integrity, and professional demeanor, • Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients, • Solid verbal and written communication skills required, • Ability to multi-task and manage client and staff concerns, • Strong computer skills required with knowledge of MS office programs (Excel, Word), • Associate or Bachelor's degree in business or related field with 3+ years of management experience preferred, • Ability to work and function in a TEAM environment, • Flexible to work day, evening and/or weekend hours as needed Salary + Commission Job Type: Full-time Required experience: • Sales Management: 3 years''Work Location:, • One locationWork Remotely, • No