General Manager - Entertainment Center experience required
28 days ago
New York
Job DescriptionAbout Us: Complete Playground is a dynamic indoor play facility dedicated to providing a safe, exciting, and memorable experience for children and families. We are passionate about fostering play, learning, and creativity in a fun-filled environment. Position Summary: We are seeking an experienced and enthusiastic General Manager to lead our team and oversee daily operations. The ideal candidate will be a hands-on leader who ensures smooth operation, excellent customer service, and high standards in safety and cleanliness. This role will include managing staff, coordinating events, and driving business development. Responsibilities: • Oversee day-to-day operations, ensuring a safe, clean, and welcoming environment., • Recruit, train, and manage a team of staff, including play supervisors, receptionists, and cleaning personnel., • Develop and execute strategies to meet revenue and attendance goals., • Ensure compliance with safety standards and procedures., • Handle customer inquiries, concerns, and feedback promptly and professionally., • Coordinate special events, birthday parties, and other group bookings., • Monitor inventory levels, order supplies, and manage vendor relationships., • Track and report on key performance metrics, including customer satisfaction, attendance, and revenue., • Must work weekends.Qualifications:, • 3+ years of management experience, preferably in a family entertainment, hospitality, or similar setting., • Strong leadership and team-building skills., • Excellent communication, problem-solving, and customer service skills., • Ability to manage budgets and drive revenue., • Understanding of safety standards, especially in environments with children., • Flexible availability, including weekends and holidays.