Administrative Assistant - Residential
hace 1 día
New York
Job Description Durst Profile: Since 1915, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations. We build, own, and operate many of the world's most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive. Overview: Provide administrative support services for leasing and operations at two sites. This position will interact with a diverse group of prospects, applicants, and residents to facilitate their specific needs or to successfully direct them to the correct internal contact. Sound judgment is required in order to plan, prioritize, and organize a varied workload to ensure the delivery of high-value support and related services. Responsibilities: • Prioritize, organize, prepare and distribute internal/external documents and ensure accuracy thereof, • Field incoming calls and correspondence, • Assist with special projects as directed, • Maintain discretion in the handling of confidential information, • Carry out routine tasks with little supervision, • Act as liaison with other departments and internal business units, • Maintain resident call notes, • Perform other general duties as defined by the assigned department, • Greet prospects and residents with a warm smile; offering beverages, • Answer phones (Phone tree option #1 New Leasing Inquiries), • Check reception voicemail and promptly return calls the same day, • Stock Tour Folders, Water Bottles, Marketing Material as needed, • Maintain a high standard of office appearance, • Clear conference rooms between appointments, • Load dishwasher at the end of the day and unload upon opening the office. Maintain kitchen appearance., • Check paper stock and toner in library printer daily, • Schedule Appointments; Same day response to all internet inquiries and online appointments, • Call all appointments to confirm appointments prior to 10 AM each morning, • Maintain Agent Rotation for appointments and walk-in traffic, • Record Brokers and Direct calls + internet inquiries+ Traffic +RV Traffic on tracker reports daily, • Save signed leasing documents to the resident data file, • If no Leasing Associate is available, assist with setting up applicants on Durst systems (MRI), • Prepare and review the end of day leasing traffic, source and pending/closed deals report., • Create e-sign renewals and send to residents, • Assist with amenity/bike/storage agreement/amenity rental reservations and audits thereof; complete chargebacks for lockouts and pool fees., • Enter operation related request in appropriate Durst system (e.g. Rise Buildings, OrigamiRisk, Moved.com, JackJaffa, etc.), • Assist with updating marketing and elevator screens on Exterity and Mosaic programs, • Setting up new or removing former residents from MRI, Durst App, Genetec Security Desk, Amazon Hub, Con Edison, Emsys, and other workflow systems., • Assisting with statement of deposit accounts via MRI software (uploading move out inspections/SODA packets to MRI SODA page, printing statements, requesting bank back-ups, sending to upper management for signature, updating SODA report, following up with collections or Guarantor's for outstanding balances), • Assist in issuing lease violations, or escalating nuisances to legal department, • Process invoices in workflow; Creating purchase and work orders, • Updating resident call notes in MRI resident notes daily, • Assist with aged delinquency calls, • Assist with reporting, renewals, operations, resident services and move in coordinator responsibilities, as required, • Follow up on Open/Pending/Closed service request. Solicit resident feedback. Close work orders from day prior on building portal., • Demographic Report- update monthly, • Check NEW LEASE and Renewal entry in trackers and MRI daily, • Create monthly Lease Expiration Reports for the properties, • Update the Rent Registrations Monthly, • College graduate and knowledge of NYC residential real estate preferred, • 3-5 years of administrative experience preferred, • Ability to interact effectively with diverse groups, • Ability to work independently and in team settings, • Possess a high level of attention to detail, • Effective oral and written communication., • Maintains a professional demeanor EEOC Equal Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities. The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law. Please click here for more information about Equal Opportunity Employment – Notice of Rights (EEO is the Law). We seek individuals who exemplify The Durst Organization's mission of providing the best service to our tenants, residents and partners. If you are ready to make a change and would like to join our team of dedicated professionals please review the currently open job listings and apply for those positions for which you meet the minimum qualifications. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use the careers site as a result of your disability. To request an accommodation, please click here and let us know the nature of your request and provide your contact information. Please do not direct any other general employment related questions using the link provided. We will only respond to inquiries concerning requests for reasonable accommodations. The content provided on this site is intended for informational purposes only and is not intended to constitute an offer or solicitation. 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