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Intuit is seeking highly motivated individuals to join our dynamic team as dedicated year-round TurboTax Local Service Experts in one of our new TurboTax locations across the United States. This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to help customers navigate their tax needs. As a TurboTax - Local Service Expert, you will serve as a trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit’s mission of “Powering Prosperity Around the World.” About the Role: In this role, you will work on-site from a TurboTax location as part of a collaborative team of financial experts, serving in-person and virtual customers who use Intuit TurboTax products. Your primary focus will be full-service tax return preparation, providing expert tax advice, calculations, and software support, but your responsibility extends beyond that. You will be the connective tissue between your customers and a broader team of specialists covering business tax preparation, bookkeeping, payroll, financial planning, and advisory services. This is not a hand-off model. You will sit in the same customer meetings, absorb the same context, and build a shared understanding of each customer's complete financial picture, then work in lock-step with the right experts to deliver a seamless, end-to-end Intuit experience. Your ability to understand each customer's unique situation and connect with them on a personal level is critical. Taxes can be stressful, and your presence as a trusted, knowledgeable guide makes all the difference whether you're helping with a straightforward W-2 filing, navigating a major life event like marriage, a new child, or elder care, or tackling more complex scenarios involving business income, investments, or amendments. Additionally, you will play a key role in growing TurboTax’s client base within the local community, attracting new clients, establishing long-term relationships, and driving customer loyalty. You will leverage TurboTax marketing support and software to empower you in building a thriving business that fosters prosperity for both you and your community. This role is nonexempt and requires onsite presence at a TurboTax location in the United States. What You’ll Do: Provide Tax Expertise - Give hands-on tax advice and complete preparation services for TurboTax clients, handling simple to complex tax situations (e.g., personal and business income, deductions optimization, amendments). Facilitate discovery sessions and tax reviews to uncover deductions, minimize tax liabilities, maximize refunds, and provide future tax planning advice. Utilize resources such as government websites, professional tools, and team expertise to deliver accurate tax solutions in personalized everyday language. Be a Proactive Community Ambassador - Embody a “community ambassador” and “business owner” mindset to actively build and grow a new local customer base for TurboTax. As a primary driver of local growth, you will own your market — identifying and pursuing prospects through targeted outreach, grass-roots marketing initiatives, referral networks, and community partnerships. Serve as the local face of TurboTax, converting new prospects into loyal, long-term clients. Organize and lead local events such as financial literacy workshops, community pop-ups, and networking gatherings with the support of TurboTax marketing tools and resources, to create consistent opportunities for customer engagement and brand awareness. Champion the Full Intuit Ecosystem - Act as a trusted guide for every client by developing a deep understanding of their complete financial picture and connecting them with the Intuit solutions best positioned to move them forward. As you build relationships through tax engagements and collaborative client meetings, identify opportunities to introduce clients to complementary services such as bookkeeping, payroll, financial planning, or Credit Karma that meaningfully address their needs. Your role is not simply to deliver a service, but to ensure every client leaves with a clearer path and the full weight of Intuit's resources behind them for year-round support. Build Relationships - Connect with people, demonstrate understanding and sensitivity to their financial concerns and build the long-term trust that turns a one-time transaction into a loyal, multi-year relationship. Deliver a Best in Class Customer Experience - Create an exceptional customer experience, professionalism, and genuine interest in helping clients achieve their financial goals (e.g., saving for retirement, college funds, weddings, or vacations). - Interact with customers both in-person and through Intuit’s state-of-the-art video communication tools. Address client inquiries while helping them overcome tax-related challenges. What You Get: As a TurboTax - Local Service Expert, you’ll receive access to exceptional company benefits and resources, including: 401(k) Savings Plan with company matching, paid sick time, Employee Stock Purchase Plan, E&O Insurance provided by Intuit, Employee Assistance Program discounts on Intuit products including a free copy of TurboTax, ongoing collaboration opportunities with TurboTax’s network of growth-minded professionals and marketing support Key Qualifications Who You Are: • EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws preferred., • Have an active Preparer Tax Identification Number (PTIN) as required by law to file taxes., • Minimum of 3 years of paid experience filing 30 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software.Familiarity with Circular 230, • Willing to upskill into additional service types or more complex work areas (e.g., bookkeeping, payroll, business tax advisory) with training provided by Intuit, • Must be comfortable working onsite at a TurboTax office location, primarily between the hours of 8:00 AM – 5:00 PM local time, Monday through Friday, for a minimum of 20 hours per week. Operating hours are subject to change and will likely scale up during periods of peak customer demand, such as tax season, • Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance training, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time, • Must be willing to wear Intuit provided uniforms. Must be willing to use your name, picture for advertising on goggle., • Interest in building a local and online social presence as a TurboTax Expert, creating accessible tax-related content and resources for your community in accordance with Intuit’s policies, • Bilingual (English/Spanish) communication skills are a plus, • Experience in holistic tax advisory services beyond tax filing Attributes & Skills: • Passionate about empowering customers and helping them overcome the complexities of taxation., • Passionate about your local community and excited to work with Intuit to engage with and build Intuit’s presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos)., • Entrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio., • Exceptional customer service skills, high empathy, and a friendly, professional demeanor., • Excited to be showcased as a TurboTax - Local Service Expert in local and national marketing efforts., • Strong verbal and written communication skills., • Ability to work in a fast-paced environment independently while managing multiple priorities., • Proficient with technology, including tax preparation software and CRM/sales tools. Additional Requirements: • Must reside within the United States., • Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is California (Bay Area): $27.00 - $41.00 Southern California: $27.00 - $41.00 Colorado: $26.00 - $39.00 Hawaii: $27.00 - $41.00 Illinois: $26.00 - $39.00 Maine: $23.50 - $35.00 Maryland: $26.00 - $39.00 Massachusetts: $29.50 - $34.47 Minnesota: $23.50 - $35.00 New Jersey: $27.00 - $41.00 New York: $27.00 - $41.00 Ohio: $23.50 - $35.00 Vermont: $26.00 - $39.00 Virginia: $26.00 - $39.00 Washington: $27.00 - $41.00 Washington, DC: $26.00 - $39.00 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at _). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Intuit is seeking highly motivated individuals to join our dynamic team as dedicated year-round TurboTax Local Service Experts in one of our new TurboTax locations across the United States. This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to help customers navigate their tax needs. As a TurboTax - Local Service Expert, you will serve as a trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit’s mission of “Powering Prosperity Around the World.” About the Role: In this role, you will work on-site from a TurboTax location as part of a collaborative team of financial experts, serving in-person and virtual customers who use Intuit TurboTax products. Your primary focus will be full-service tax return preparation, providing expert tax advice, calculations, and software support, but your responsibility extends beyond that. You will be the connective tissue between your customers and a broader team of specialists covering business tax preparation, bookkeeping, payroll, financial planning, and advisory services. This is not a hand-off model. You will sit in the same customer meetings, absorb the same context, and build a shared understanding of each customer's complete financial picture, then work in lock-step with the right experts to deliver a seamless, end-to-end Intuit experience. Your ability to understand each customer's unique situation and connect with them on a personal level is critical. Taxes can be stressful, and your presence as a trusted, knowledgeable guide makes all the difference whether you're helping with a straightforward W-2 filing, navigating a major life event like marriage, a new child, or elder care, or tackling more complex scenarios involving business income, investments, or amendments. Additionally, you will play a key role in growing TurboTax’s client base within the local community, attracting new clients, establishing long-term relationships, and driving customer loyalty. You will leverage TurboTax marketing support and software to empower you in building a thriving business that fosters prosperity for both you and your community. This role is nonexempt and requires onsite presence at a TurboTax location in the United States. What You’ll Do: Provide Tax Expertise - Give hands-on tax advice and complete preparation services for TurboTax clients, handling simple to complex tax situations (e.g., personal and business income, deductions optimization, amendments). Facilitate discovery sessions and tax reviews to uncover deductions, minimize tax liabilities, maximize refunds, and provide future tax planning advice. Utilize resources such as government websites, professional tools, and team expertise to deliver accurate tax solutions in personalized everyday language. Be a Proactive Community Ambassador - Embody a “community ambassador” and “business owner” mindset to actively build and grow a new local customer base for TurboTax. As a primary driver of local growth, you will own your market — identifying and pursuing prospects through targeted outreach, grass-roots marketing initiatives, referral networks, and community partnerships. Serve as the local face of TurboTax, converting new prospects into loyal, long-term clients. Organize and lead local events such as financial literacy workshops, community pop-ups, and networking gatherings with the support of TurboTax marketing tools and resources, to create consistent opportunities for customer engagement and brand awareness. Champion the Full Intuit Ecosystem - Act as a trusted guide for every client by developing a deep understanding of their complete financial picture and connecting them with the Intuit solutions best positioned to move them forward. As you build relationships through tax engagements and collaborative client meetings, identify opportunities to introduce clients to complementary services such as bookkeeping, payroll, financial planning, or Credit Karma that meaningfully address their needs. Your role is not simply to deliver a service, but to ensure every client leaves with a clearer path and the full weight of Intuit's resources behind them for year-round support. Build Relationships - Connect with people, demonstrate understanding and sensitivity to their financial concerns and build the long-term trust that turns a one-time transaction into a loyal, multi-year relationship. Deliver a Best in Class Customer Experience - Create an exceptional customer experience, professionalism, and genuine interest in helping clients achieve their financial goals (e.g., saving for retirement, college funds, weddings, or vacations). - Interact with customers both in-person and through Intuit’s state-of-the-art video communication tools. Address client inquiries while helping them overcome tax-related challenges. What You Get: As a TurboTax - Local Service Expert, you’ll receive access to exceptional company benefits and resources, including: 401(k) Savings Plan with company matching, paid sick time, Employee Stock Purchase Plan, E&O Insurance provided by Intuit, Employee Assistance Program discounts on Intuit products including a free copy of TurboTax, ongoing collaboration opportunities with TurboTax’s network of growth-minded professionals and marketing support Key Qualifications Who You Are: • EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws preferred., • Have an active Preparer Tax Identification Number (PTIN) as required by law to file taxes., • Minimum of 3 years of paid experience filing 30 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software.Familiarity with Circular 230, • Willing to upskill into additional service types or more complex work areas (e.g., bookkeeping, payroll, business tax advisory) with training provided by Intuit, • Must be comfortable working onsite at a TurboTax office location, primarily between the hours of 8:00 AM – 5:00 PM local time, Monday through Friday, for a minimum of 20 hours per week. Operating hours are subject to change and will likely scale up during periods of peak customer demand, such as tax season, • Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance training, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time, • Must be willing to wear Intuit provided uniforms. Must be willing to use your name, picture for advertising on goggle., • Interest in building a local and online social presence as a TurboTax Expert, creating accessible tax-related content and resources for your community in accordance with Intuit’s policies, • Bilingual (English/Spanish) communication skills are a plus, • Experience in holistic tax advisory services beyond tax filing Attributes & Skills: • Passionate about empowering customers and helping them overcome the complexities of taxation., • Passionate about your local community and excited to work with Intuit to engage with and build Intuit’s presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos)., • Entrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio., • Exceptional customer service skills, high empathy, and a friendly, professional demeanor., • Excited to be showcased as a TurboTax - Local Service Expert in local and national marketing efforts., • Strong verbal and written communication skills., • Ability to work in a fast-paced environment independently while managing multiple priorities., • Proficient with technology, including tax preparation software and CRM/sales tools. Additional Requirements: • Must reside within the United States., • Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is California (Bay Area): $27.00 - $41.00 Southern California: $27.00 - $41.00 Colorado: $26.00 - $39.00 Hawaii: $27.00 - $41.00 Illinois: $26.00 - $39.00 Maine: $23.50 - $35.00 Maryland: $26.00 - $39.00 Massachusetts: $29.50 - $34.47 Minnesota: $23.50 - $35.00 New Jersey: $27.00 - $41.00 New York: $27.00 - $41.00 Ohio: $23.50 - $35.00 Vermont: $26.00 - $39.00 Virginia: $26.00 - $39.00 Washington: $27.00 - $41.00 Washington, DC: $26.00 - $39.00 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at _). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Intuit is seeking highly motivated individuals to join our dynamic team as dedicated year-round TurboTax Local Service Experts in one of our new TurboTax locations across the United States. This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to help customers navigate their tax needs. As a TurboTax - Local Service Expert, you will serve as a trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit’s mission of “Powering Prosperity Around the World.” About the Role: In this role, you will work on-site from a TurboTax location as part of a collaborative team of financial experts, serving in-person and virtual customers who use Intuit TurboTax products. Your primary focus will be full-service tax return preparation, providing expert tax advice, calculations, and software support, but your responsibility extends beyond that. You will be the connective tissue between your customers and a broader team of specialists covering business tax preparation, bookkeeping, payroll, financial planning, and advisory services. This is not a hand-off model. You will sit in the same customer meetings, absorb the same context, and build a shared understanding of each customer's complete financial picture, then work in lock-step with the right experts to deliver a seamless, end-to-end Intuit experience. Your ability to understand each customer's unique situation and connect with them on a personal level is critical. Taxes can be stressful, and your presence as a trusted, knowledgeable guide makes all the difference whether you're helping with a straightforward W-2 filing, navigating a major life event like marriage, a new child, or elder care, or tackling more complex scenarios involving business income, investments, or amendments. Additionally, you will play a key role in growing TurboTax’s client base within the local community, attracting new clients, establishing long-term relationships, and driving customer loyalty. You will leverage TurboTax marketing support and software to empower you in building a thriving business that fosters prosperity for both you and your community. This role is nonexempt and requires onsite presence at a TurboTax location in the United States. What You’ll Do: Provide Tax Expertise - Give hands-on tax advice and complete preparation services for TurboTax clients, handling simple to complex tax situations (e.g., personal and business income, deductions optimization, amendments). Facilitate discovery sessions and tax reviews to uncover deductions, minimize tax liabilities, maximize refunds, and provide future tax planning advice. Utilize resources such as government websites, professional tools, and team expertise to deliver accurate tax solutions in personalized everyday language. Be a Proactive Community Ambassador - Embody a “community ambassador” and “business owner” mindset to actively build and grow a new local customer base for TurboTax. As a primary driver of local growth, you will own your market — identifying and pursuing prospects through targeted outreach, grass-roots marketing initiatives, referral networks, and community partnerships. Serve as the local face of TurboTax, converting new prospects into loyal, long-term clients. Organize and lead local events such as financial literacy workshops, community pop-ups, and networking gatherings with the support of TurboTax marketing tools and resources, to create consistent opportunities for customer engagement and brand awareness. Champion the Full Intuit Ecosystem - Act as a trusted guide for every client by developing a deep understanding of their complete financial picture and connecting them with the Intuit solutions best positioned to move them forward. As you build relationships through tax engagements and collaborative client meetings, identify opportunities to introduce clients to complementary services such as bookkeeping, payroll, financial planning, or Credit Karma that meaningfully address their needs. Your role is not simply to deliver a service, but to ensure every client leaves with a clearer path and the full weight of Intuit's resources behind them for year-round support. Build Relationships - Connect with people, demonstrate understanding and sensitivity to their financial concerns and build the long-term trust that turns a one-time transaction into a loyal, multi-year relationship. Deliver a Best in Class Customer Experience - Create an exceptional customer experience, professionalism, and genuine interest in helping clients achieve their financial goals (e.g., saving for retirement, college funds, weddings, or vacations). - Interact with customers both in-person and through Intuit’s state-of-the-art video communication tools. Address client inquiries while helping them overcome tax-related challenges. What You Get: As a TurboTax - Local Service Expert, you’ll receive access to exceptional company benefits and resources, including: 401(k) Savings Plan with company matching, paid sick time, Employee Stock Purchase Plan, E&O Insurance provided by Intuit, Employee Assistance Program discounts on Intuit products including a free copy of TurboTax, ongoing collaboration opportunities with TurboTax’s network of growth-minded professionals and marketing support Key Qualifications Who You Are: • EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws preferred., • Have an active Preparer Tax Identification Number (PTIN) as required by law to file taxes., • Minimum of 3 years of paid experience filing 30 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software.Familiarity with Circular 230, • Willing to upskill into additional service types or more complex work areas (e.g., bookkeeping, payroll, business tax advisory) with training provided by Intuit, • Must be comfortable working onsite at a TurboTax office location, primarily between the hours of 8:00 AM – 5:00 PM local time, Monday through Friday, for a minimum of 20 hours per week. Operating hours are subject to change and will likely scale up during periods of peak customer demand, such as tax season, • Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance training, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time, • Must be willing to wear Intuit provided uniforms. Must be willing to use your name, picture for advertising on goggle., • Interest in building a local and online social presence as a TurboTax Expert, creating accessible tax-related content and resources for your community in accordance with Intuit’s policies, • Bilingual (English/Spanish) communication skills are a plus, • Experience in holistic tax advisory services beyond tax filing Attributes & Skills: • Passionate about empowering customers and helping them overcome the complexities of taxation., • Passionate about your local community and excited to work with Intuit to engage with and build Intuit’s presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos)., • Entrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio., • Exceptional customer service skills, high empathy, and a friendly, professional demeanor., • Excited to be showcased as a TurboTax - Local Service Expert in local and national marketing efforts., • Strong verbal and written communication skills., • Ability to work in a fast-paced environment independently while managing multiple priorities., • Proficient with technology, including tax preparation software and CRM/sales tools. Additional Requirements: • Must reside within the United States., • Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is California (Bay Area): $27.00 - $41.00 Southern California: $27.00 - $41.00 Colorado: $26.00 - $39.00 Hawaii: $27.00 - $41.00 Illinois: $26.00 - $39.00 Maine: $23.50 - $35.00 Maryland: $26.00 - $39.00 Massachusetts: $29.50 - $34.47 Minnesota: $23.50 - $35.00 New Jersey: $27.00 - $41.00 New York: $27.00 - $41.00 Ohio: $23.50 - $35.00 Vermont: $26.00 - $39.00 Virginia: $26.00 - $39.00 Washington: $27.00 - $41.00 Washington, DC: $26.00 - $39.00 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at _). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Intuit is seeking highly motivated individuals to join our dynamic team as dedicated year-round TurboTax Local Service Experts in one of our new TurboTax locations across the United States. This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to help customers navigate their tax needs. As a TurboTax - Local Service Expert, you will serve as a trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit’s mission of “Powering Prosperity Around the World.” About the Role: In this role, you will work on-site from a TurboTax location as part of a collaborative team of financial experts, serving in-person and virtual customers who use Intuit TurboTax products. Your primary focus will be full-service tax return preparation, providing expert tax advice, calculations, and software support, but your responsibility extends beyond that. You will be the connective tissue between your customers and a broader team of specialists covering business tax preparation, bookkeeping, payroll, financial planning, and advisory services. This is not a hand-off model. You will sit in the same customer meetings, absorb the same context, and build a shared understanding of each customer's complete financial picture, then work in lock-step with the right experts to deliver a seamless, end-to-end Intuit experience. Your ability to understand each customer's unique situation and connect with them on a personal level is critical. Taxes can be stressful, and your presence as a trusted, knowledgeable guide makes all the difference whether you're helping with a straightforward W-2 filing, navigating a major life event like marriage, a new child, or elder care, or tackling more complex scenarios involving business income, investments, or amendments. Additionally, you will play a key role in growing TurboTax’s client base within the local community, attracting new clients, establishing long-term relationships, and driving customer loyalty. You will leverage TurboTax marketing support and software to empower you in building a thriving business that fosters prosperity for both you and your community. This role is nonexempt and requires onsite presence at a TurboTax location in the United States. What You’ll Do: Provide Tax Expertise - Give hands-on tax advice and complete preparation services for TurboTax clients, handling simple to complex tax situations (e.g., personal and business income, deductions optimization, amendments). Facilitate discovery sessions and tax reviews to uncover deductions, minimize tax liabilities, maximize refunds, and provide future tax planning advice. Utilize resources such as government websites, professional tools, and team expertise to deliver accurate tax solutions in personalized everyday language. Be a Proactive Community Ambassador - Embody a “community ambassador” and “business owner” mindset to actively build and grow a new local customer base for TurboTax. As a primary driver of local growth, you will own your market — identifying and pursuing prospects through targeted outreach, grass-roots marketing initiatives, referral networks, and community partnerships. Serve as the local face of TurboTax, converting new prospects into loyal, long-term clients. Organize and lead local events such as financial literacy workshops, community pop-ups, and networking gatherings with the support of TurboTax marketing tools and resources, to create consistent opportunities for customer engagement and brand awareness. Champion the Full Intuit Ecosystem - Act as a trusted guide for every client by developing a deep understanding of their complete financial picture and connecting them with the Intuit solutions best positioned to move them forward. As you build relationships through tax engagements and collaborative client meetings, identify opportunities to introduce clients to complementary services such as bookkeeping, payroll, financial planning, or Credit Karma that meaningfully address their needs. Your role is not simply to deliver a service, but to ensure every client leaves with a clearer path and the full weight of Intuit's resources behind them for year-round support. Build Relationships - Connect with people, demonstrate understanding and sensitivity to their financial concerns and build the long-term trust that turns a one-time transaction into a loyal, multi-year relationship. Deliver a Best in Class Customer Experience - Create an exceptional customer experience, professionalism, and genuine interest in helping clients achieve their financial goals (e.g., saving for retirement, college funds, weddings, or vacations). - Interact with customers both in-person and through Intuit’s state-of-the-art video communication tools. Address client inquiries while helping them overcome tax-related challenges. What You Get: As a TurboTax - Local Service Expert, you’ll receive access to exceptional company benefits and resources, including: 401(k) Savings Plan with company matching, paid sick time, Employee Stock Purchase Plan, E&O Insurance provided by Intuit, Employee Assistance Program discounts on Intuit products including a free copy of TurboTax, ongoing collaboration opportunities with TurboTax’s network of growth-minded professionals and marketing support Key Qualifications Who You Are: • EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws preferred., • Have an active Preparer Tax Identification Number (PTIN) as required by law to file taxes., • Minimum of 3 years of paid experience filing 30 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software.Familiarity with Circular 230, • Willing to upskill into additional service types or more complex work areas (e.g., bookkeeping, payroll, business tax advisory) with training provided by Intuit, • Must be comfortable working onsite at a TurboTax office location, primarily between the hours of 8:00 AM – 5:00 PM local time, Monday through Friday, for a minimum of 20 hours per week. Operating hours are subject to change and will likely scale up during periods of peak customer demand, such as tax season, • Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance training, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time, • Must be willing to wear Intuit provided uniforms. Must be willing to use your name, picture for advertising on goggle., • Interest in building a local and online social presence as a TurboTax Expert, creating accessible tax-related content and resources for your community in accordance with Intuit’s policies, • Bilingual (English/Spanish) communication skills are a plus, • Experience in holistic tax advisory services beyond tax filing Attributes & Skills: • Passionate about empowering customers and helping them overcome the complexities of taxation., • Passionate about your local community and excited to work with Intuit to engage with and build Intuit’s presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos)., • Entrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio., • Exceptional customer service skills, high empathy, and a friendly, professional demeanor., • Excited to be showcased as a TurboTax - Local Service Expert in local and national marketing efforts., • Strong verbal and written communication skills., • Ability to work in a fast-paced environment independently while managing multiple priorities., • Proficient with technology, including tax preparation software and CRM/sales tools. Additional Requirements: • Must reside within the United States., • Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is California (Bay Area): $27.00 - $41.00 Southern California: $27.00 - $41.00 Colorado: $26.00 - $39.00 Hawaii: $27.00 - $41.00 Illinois: $26.00 - $39.00 Maine: $23.50 - $35.00 Maryland: $26.00 - $39.00 Massachusetts: $29.50 - $34.47 Minnesota: $23.50 - $35.00 New Jersey: $27.00 - $41.00 New York: $27.00 - $41.00 Ohio: $23.50 - $35.00 Vermont: $26.00 - $39.00 Virginia: $26.00 - $39.00 Washington: $27.00 - $41.00 Washington, DC: $26.00 - $39.00 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at _). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Intuit is seeking highly motivated individuals to join our dynamic team as dedicated year-round TurboTax Local Service Experts in one of our new TurboTax locations across the United States. This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to help customers navigate their tax needs. As a TurboTax - Local Service Expert, you will serve as a trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit’s mission of “Powering Prosperity Around the World.” About the Role: In this role, you will work on-site from a TurboTax location as part of a collaborative team of financial experts, serving in-person and virtual customers who use Intuit TurboTax products. Your primary focus will be full-service tax return preparation, providing expert tax advice, calculations, and software support, but your responsibility extends beyond that. You will be the connective tissue between your customers and a broader team of specialists covering business tax preparation, bookkeeping, payroll, financial planning, and advisory services. This is not a hand-off model. You will sit in the same customer meetings, absorb the same context, and build a shared understanding of each customer's complete financial picture, then work in lock-step with the right experts to deliver a seamless, end-to-end Intuit experience. Your ability to understand each customer's unique situation and connect with them on a personal level is critical. Taxes can be stressful, and your presence as a trusted, knowledgeable guide makes all the difference whether you're helping with a straightforward W-2 filing, navigating a major life event like marriage, a new child, or elder care, or tackling more complex scenarios involving business income, investments, or amendments. Additionally, you will play a key role in growing TurboTax’s client base within the local community, attracting new clients, establishing long-term relationships, and driving customer loyalty. You will leverage TurboTax marketing support and software to empower you in building a thriving business that fosters prosperity for both you and your community. This role is nonexempt and requires onsite presence at a TurboTax location in the United States. What You’ll Do: Provide Tax Expertise - Give hands-on tax advice and complete preparation services for TurboTax clients, handling simple to complex tax situations (e.g., personal and business income, deductions optimization, amendments). Facilitate discovery sessions and tax reviews to uncover deductions, minimize tax liabilities, maximize refunds, and provide future tax planning advice. Utilize resources such as government websites, professional tools, and team expertise to deliver accurate tax solutions in personalized everyday language. Be a Proactive Community Ambassador - Embody a “community ambassador” and “business owner” mindset to actively build and grow a new local customer base for TurboTax. As a primary driver of local growth, you will own your market — identifying and pursuing prospects through targeted outreach, grass-roots marketing initiatives, referral networks, and community partnerships. Serve as the local face of TurboTax, converting new prospects into loyal, long-term clients. Organize and lead local events such as financial literacy workshops, community pop-ups, and networking gatherings with the support of TurboTax marketing tools and resources, to create consistent opportunities for customer engagement and brand awareness. Champion the Full Intuit Ecosystem - Act as a trusted guide for every client by developing a deep understanding of their complete financial picture and connecting them with the Intuit solutions best positioned to move them forward. As you build relationships through tax engagements and collaborative client meetings, identify opportunities to introduce clients to complementary services such as bookkeeping, payroll, financial planning, or Credit Karma that meaningfully address their needs. Your role is not simply to deliver a service, but to ensure every client leaves with a clearer path and the full weight of Intuit's resources behind them for year-round support. Build Relationships - Connect with people, demonstrate understanding and sensitivity to their financial concerns and build the long-term trust that turns a one-time transaction into a loyal, multi-year relationship. Deliver a Best in Class Customer Experience - Create an exceptional customer experience, professionalism, and genuine interest in helping clients achieve their financial goals (e.g., saving for retirement, college funds, weddings, or vacations). - Interact with customers both in-person and through Intuit’s state-of-the-art video communication tools. Address client inquiries while helping them overcome tax-related challenges. What You Get: As a TurboTax - Local Service Expert, you’ll receive access to exceptional company benefits and resources, including: 401(k) Savings Plan with company matching, paid sick time, Employee Stock Purchase Plan, E&O Insurance provided by Intuit, Employee Assistance Program discounts on Intuit products including a free copy of TurboTax, ongoing collaboration opportunities with TurboTax’s network of growth-minded professionals and marketing support Key Qualifications Who You Are: • EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws preferred., • Have an active Preparer Tax Identification Number (PTIN) as required by law to file taxes., • Minimum of 3 years of paid experience filing 30 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software.Familiarity with Circular 230, • Willing to upskill into additional service types or more complex work areas (e.g., bookkeeping, payroll, business tax advisory) with training provided by Intuit, • Must be comfortable working onsite at a TurboTax office location, primarily between the hours of 8:00 AM – 5:00 PM local time, Monday through Friday, for a minimum of 20 hours per week. Operating hours are subject to change and will likely scale up during periods of peak customer demand, such as tax season, • Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance training, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time, • Must be willing to wear Intuit provided uniforms. Must be willing to use your name, picture for advertising on goggle., • Interest in building a local and online social presence as a TurboTax Expert, creating accessible tax-related content and resources for your community in accordance with Intuit’s policies, • Bilingual (English/Spanish) communication skills are a plus, • Experience in holistic tax advisory services beyond tax filing Attributes & Skills: • Passionate about empowering customers and helping them overcome the complexities of taxation., • Passionate about your local community and excited to work with Intuit to engage with and build Intuit’s presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos)., • Entrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio., • Exceptional customer service skills, high empathy, and a friendly, professional demeanor., • Excited to be showcased as a TurboTax - Local Service Expert in local and national marketing efforts., • Strong verbal and written communication skills., • Ability to work in a fast-paced environment independently while managing multiple priorities., • Proficient with technology, including tax preparation software and CRM/sales tools. Additional Requirements: • Must reside within the United States., • Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is California (Bay Area): $27.00 - $41.00 Southern California: $27.00 - $41.00 Colorado: $26.00 - $39.00 Hawaii: $27.00 - $41.00 Illinois: $26.00 - $39.00 Maine: $23.50 - $35.00 Maryland: $26.00 - $39.00 Massachusetts: $29.50 - $34.47 Minnesota: $23.50 - $35.00 New Jersey: $27.00 - $41.00 New York: $27.00 - $41.00 Ohio: $23.50 - $35.00 Vermont: $26.00 - $39.00 Virginia: $26.00 - $39.00 Washington: $27.00 - $41.00 Washington, DC: $26.00 - $39.00 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at _). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Job DescriptionMad City Windows & Baths, a Renuity Company Brand Ambassador Earn up to $50,000-$70,000 in your first year! Mad City Windows & Baths, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started! What We Offer Base hourly pay plus uncapped performance bonuses Average first year earnings: $50k-$70k/yr Top reps earn $80k+/yr Full and part-time roles available PTO available on Day 1 Comprehensive benefits including medical, dental, and vision About the Role In this position, you will: Engage with potential customers with direct, in-person outreach in retail environments and local event spaces Introduce our remodeling services and special offers through friendly and informative conversation Generate interest and schedule our free in-home product demonstrations – no selling required! Represent one of the highest rated brands in the industry Use this experience as a stepping-stone into a career in management or furthering your sales career Key Qualifications No experience required! Prior experience is a plus, but we are happy to train those without Self-motivated individuals looking to get out what they put in Passion for career growth and learning sales and marketing strategies first-hand Availability to work afternoons and weekends Currently hiring for 11am – 7pm shifts Wednesday-Sunday Naturally outgoing and well-spoken individuals who thrive in human interaction Physical Requirements Must be able to stand and walk for extended periods (6–8+ hours/day) Must be able to work outdoors in varying weather conditions for events Must be able to stand, stoop, bend, and reach as needed during promotions activities About Mad City Windows & Baths At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities—100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love. Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. If you have a question regarding your application, please contact TA@renuityhome.com To access Renuity's Privacy Policy, please click here: Privacy Policy

Job Description KIPP Capital Region is a part of a national network of high-performing public Charter Schools committed to creating joyful, academically excellent, and prepared students with the skills, ability, and confidence to pursue their paths to college, career, and beyond. Located in both Albany and Troy, NY, KIPP Capital Region serves 2,500+ students in grades K-12 across seven schools. We believe every individual walks through the doors of schools bearing gifts. Talent. Perspective. Drive. Inspiration. So at KIPP Capital Region, we support every student and educator to see those gifts, then build the skills and confidence they need to thrive. We are committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all of our stakeholders to participate in this work so that we can create a future without limits for our students, together. Position Overview The Manager of Impact, Engagement, and Belonging supports KIPP Capital Region’s strategic efforts to cultivate inclusive, community-centered schools grounded in belonging, well-being, and purpose. Reporting to the Director of Communication and Organizational Impact, this role helps strengthen authentic partnerships with students, families, staff, and community organizations while supporting initiatives that enhance engagement, connection, and organizational culture across the region. Duties and Responsibilities Family Engagement • Support and coordinate family engagement initiatives across the region, including family advisory councils and school-based family organizations., • Build strong, trust-based relationships with families to strengthen partnership, advocacy, and engagement., • Support the development of meaningful family engagement strategies that align with KIPP Capital Region’s mission and growth., • Promote culturally responsive practices that increase access, opportunity, and belonging for students and families., • Partner with schools and regional teams to support student enrollment, retention, and recruitment efforts through strategic family engagement initiatives., • Help ensure inclusion, well-being, and belonging are reflected across family engagement practices., • Help elevate family voices by gathering feedback and partnering with school teams to improve experiences and outcomes. Community Partnerships & Advocacy • Represent KIPP Capital Region at community events, civic organizations, and partnership meetings, including occasional evenings and weekends., • Build and maintain relationships with community-based organizations that support students, families, and staff., • Support the coordination and management of partnerships, sponsorships, and community engagement initiatives aligned to organizational priorities., • Serve as a positive ambassador for KIPP Capital Region within the broader community., • Collaborate with internal teams to align community engagement efforts with regional priorities and initiatives., • Support school and regional efforts to strengthen community building and inclusive environments. Impact, Belonging, and Well-Being • Support the implementation of region-wide initiatives focused on belonging, inclusion, well-being, and culturally responsive practices that strengthen the experience of students, staff, and families across KIPP Capital Region Public Charter Schools., • Partner with regional leaders, school leaders, and culture teams to support staff and student engagement initiatives that promote connection, collaboration, and inclusive school communities., • Support school-based and regional efforts that strengthen community-building practices, relationship-centered environments, and a culture of belonging for all stakeholders., • Collaborate on cross-functional projects, committees, and working groups that advance positive organizational culture, inclusive practices, and community engagement across the region. School Culture & Student Experience • Partner with school leaders, culture teams, and regional staff to foster inclusive, student-centered learning environments that prioritize belonging, engagement, and academic success for all students., • Support the development and implementation of initiatives that advance equitable access, strengthen student engagement, and cultivate positive, culturally responsive school communities across the region., • Collaborate with schools to build welcoming environments where students, staff, and families feel valued, connected, affirmed, and supported through intentional relationship-building and community-centered practices., • Assist in strengthening school culture systems and community engagement strategies that promote collaboration, trust, accountability, and a strong sense of belonging., • Support cross-functional efforts that enhance the overall student and family experience while aligning with organizational values, equity commitments, and community impact goals. Development & Organizational Fundraising • Partner with Family Advisory Councils across the region to strengthen fundraising strategy, sustainability, and community engagement through best fundraising practices and operational support., • Collaborate with the Director of Communication and Organizational Impact to identify, research, and pursue funding opportunities, grants, sponsorships, and community partnerships that advance KIPP Capital Region Public Charter Schools priorities and initiatives., • Support donor cultivation and engagement efforts through relationship management, stewardship activities, event support, and ongoing communication strategies that deepen community investment in the organization’s mission., • Lead and coordinate region-wide community support drives (e.g., coats, socks, school supplies, holiday assistance, and essential needs campaigns) that directly benefit students, families, and the broader community., • Assist the Director of Communication and Organizational Impact in the planning, execution, promotion, and logistics of region-wide fundraising campaigns and events aligned to organizational goals and community impact priorities. KIPP Capital Volunteer Program • Support the coordination and management of the KIPP Capital Region Public Charter Schools Volunteer Program, including engagement with both internal team members and external community partners., • Assist with volunteer recruitment, onboarding, communication, scheduling, and overall program operations to ensure a positive and mission aligned volunteer experience., • Maintain accurate tracking and reporting of volunteer participation and service hours for internal and external stakeholders engaged in volunteer initiatives and community impact efforts., • Support the development of systems and processes that strengthen volunteer engagement, accountability, recognition, and program effectiveness across the region. Communications & Strategic Support • Support the development of resources, communications, and engagement materials related to belonging, family engagement, and community partnerships., • Collaborate with the Director of Communication and Organizational Impact on storytelling and communication strategies that highlight organizational impact and community engagement., • Assist with coordinating projects, events, campaigns, and initiatives tied to organizational engagement and culture priorities., • Support the creation and implementation of systems and processes that strengthen collaboration and stakeholder engagement across the region. Data, Operations & Continuous Improvement • Monitor engagement data, participation trends, stakeholder feedback, and program outcomes to support continuous improvement efforts., • Assist with tracking progress toward organizational goals related to engagement, belonging, and community impact., • Support the implementation of operational systems, processes, and strategies that improve effectiveness and stakeholder experience., • Contribute to ongoing evaluation, reflection, and improvement of engagement initiatives and organizational practices. KIPP Capital Region • Perform other duties as outlined by the Director of Communication and Organizational Impact., • Committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all our stakeholders to participate in this work so that we can create a future without limits for our students together., • Complies with all charter, federal, state, and local laws and regulations, including the NYS Department of Education, Department of Health, and NYS Office of Children and Family Services, • Adheres to organization policies and procedures; promotes and supports mission, vision, and values, including developing and participating in internal surveys and data collection for continuous improvement initiatives. Qualifications Education and Experience • Bachelor’s Degree required., • 5+ years of experience working collaboratively with various departments in a fast-paced, growing environment, with 3 years of focused responsibility leading and managing cross functional teams., • Experience utilizing critical thinking skills in the development and implementation of school and community programs., • Understanding of working directly with students, preferably in the charter, private, or public school environment., • Prior experience working in schools and urban communities is preferred but not required., • Ability to work a flexible schedule outside of regular business hours., • Aptitude to create and work within an inclusive environment that honors and supports a diversity of backgrounds and perspectives. Physical Requirements The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. • Prolonged periods were sitting at a desk and working on a computer., • Attendance at in-person events, meetings, and gatherings, including outside of traditional business hours., • Must be able to access and navigate all areas of the school and other facilities as needed., • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus., • The employee needs to read, write, and speak English fluently., • While performing the duties of this job, the employee is required to stand, walk, sit, use fingers to type, handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance; stoop/bend and reach, kneel, crouch or crawl; talk, hear., • Dexterity requires writing and operating standard office machines such as computers, printers, copiers, fax machines, phones, and calculators., • Ability to occasionally lift and move up to 20 pounds. Additional Information Work Perks When you join KIPP Capital Region, you are joining in on our promise to families that their children will enter college and the professional world able to thrive academically due to their literacy, numeracy, and core knowledge in science and social studies. We also promise that our students will develop a passion for learning and the drive necessary to persevere as they climb the mountain to and through college and career. Our graduates will be prepared to return to their community as teachers, leaders, and architects of continued growth in the Capital Region. And while the biggest perk to working at KIPP Capital Region is doing work that makes a lifelong difference in the lives of our students, you'll find that's not the only benefit we offer: • Flexible working arrangement, • Generous time-off, • Industry-leading medical, dental, and vision coverage, • Aggressive employer 403(b) contribution match, • Childcare benefits, • Unparalleled work/life integration, • Casual dress code, • Relocation stipend (conditions apply), • And so much more! For more information on the benefits of joining KIPP Capital Region, please view our Employee Benefits Summary. Learn More: KIPP Capital Region offers a competitive salary ranging from $68,400 - $75,600. Salaries are determined using an equitable compensation scale that accounts for years of experience relevant to the role and longevity within the KIPP network. KIPP Capital Region will evaluate and determine the step/level a new hire will be placed within our graded salary scale at point of hire. All staff and educators at KIPP Capital Region are committed to anti-racism and inclusion, are part of a close-knit diverse community, and are encouraged to show up authentically, inspiring our children to do the same. Learn more about what it’s like to work at KIPP Capital Region: kippcapital.org/join-our-team/

Job Description The Healthcare Association of New York State (HANYS) is seeking a Director, IS Operations to join our Information Services (IS) team. Reporting to SVP, Information Services, this role is responsible in directing and managing the implementation, maintenance, and administration of all computer networks and telecommunications infrastructure for all HANYS locations as well as co-located, hosted, and cloud infrastructure services. This role is also responsible for establishing the strategic direction for the Operations division in alignment with the strategic direction of SVP, Information Services. This role will manage vendor relationships including contract review, financial oversight, and performance. This role will also lead and develop the IS Operations team and contribute to the development of Information Services as a strategic partner for HANYS success. This is a hybrid position based in Rensselaer, NY and applicants must live within a commutable distance from our office. The expected salary for this position is between $127,000 and $133,000 annually. Payrate offered will be based on the successful candidate’s relevant experience, knowledge, skills, and abilities and in consideration of internal equity. Principals only. Key responsibilities include but are not limited to: Under the direction of the SVP, Information Services: Staff Management • Determines Operations staffing required to implement and maintain planned strategic initiatives. Develops and implements short- and long-range staffing plans (including employees, contractors, and managed services) for Operations., • Manages a team of technology professionals. Provides work direction, feedback, coaching, technical training, and performance management. Coordinates work schedules to ensure coverage required to meet business needs and expectations. This also includes playing a key direct role in hiring new IS Operations staff members. Operations Management • Plans, implements, operates, and maintains HANYS infrastructure systems and services to ensure HANYS business needs for system reliability, availability, recovery, and performance are achieved., • Plans and implements infrastructure-as-a-service (IaaS) solutions including co-location, hosting, and cloud services. Serves as the primary contact for service providers and their support staff. Ensures HANYS business needs for service reliability, availability, recovery, and performance are achieved., • Establishes effective controls, measurements, and feedback systems to evaluate service performance. Reviews and analyzes results for continuous improvement in process, practice, and service delivery. Encourages staff participation in identification and delivery of process improvement opportunities., • Establishes service levels and availability for key services, such as email, Internet and telephone., • Leads and directs the investigation, analysis, remediation, and permanent resolution of complex technical issues. Participates as a member of the Incident Response Team and other standing or temporary work groups as required to support HANYS operations during an incident or event., • Supports and takes direction from the Human Resources Department on efforts or issues related to building management at HANYS Headquarters in East Greenbush New York., • Supports the Corporate Finance Department on efforts and issues related to Information Services budgets, technical assets and related expenses., • Attend and actively participate in IS meetings, including Information Security Committee (ISC), Data Governance Committee, Information Technology Governance Committee (ITGC) and DataGen/IS Collaboration Meetings. Project & Strategic Planning • Develop and documents short- and long-term strategic plans for Information Service Operations and HANYS computing infrastructure. Provides input on Information Services and HANYS strategic initiatives, projects, budgets, and annual work plans. Provides technical and operational perspective, insight, and knowledge., • Leads multiple, complex, and high impact projects. Ensure project management principles are utilized for effective project management and project execution. Works collaboratively with all IS leadership and staff, HANYS association and business leaders, Corporate Finance, Corporate Legal, and project teams to enable the implementation of projects on time and within budget., • Establishes and maintains Operations and IS department policies, procedures, and practices supporting effective service delivery and compliance with regulatory requirements. Vendor Management • Evaluates vendor performance and vendor proposals. Make recommendations for purchases, manages outsourcing contracts, and provides work direction/oversight for consultants and managed services providers. Establishes and manages processes for evaluation, purchase, and acquisition of recurring or replacement products within Corporate Finance guidelines. Qualifications: • Bachelor's degree or higher and ten years’ experience in progressive Technical Operations roles required. An equivalent combination of education and experience sufficient to satisfactorily perform the duties of the job may be substituted., • Demonstrated competencies in project management, staff management, and vendor management., • Demonstrated proficiency in project management, network design, security, management, and administration., • Strong background and experience in a variety of current, relevant technologies such as Microsoft M/O 365, Azure Active Directory, virtualization, server OS, and software distribution technologies., • In-depth understanding of network and telecommunication hardware, software, and firmware., • Must have a strong desire and ability to acquire new skills and knowledge of technology products and “best practices”., • Must have strong written and oral communications skills., • Demonstrated ability to analyze industry trends and products and to evaluate them against defined organizational needs and deliver a supported recommendation., • Prior Information technology supervisory experience required., • Experience leading a technical team navigating complex technical projects., • Certification in network technologies (MCIPT, MCS or CCNA etc.). Additional experience and/or demonstrated abilities may be substituted for certification.

Job Description KIPP Capital Region is a part of a national network of high-performing public Charter Schools committed to creating joyful, academically excellent, and prepared students with the skills, ability, and confidence to pursue their paths to college, career, and beyond. Located in both Albany and Troy, NY, KIPP Capital Region serves 2,500+ students in grades K-12 across seven schools. We believe every individual walks through the doors of schools bearing gifts. Talent. Perspective. Drive. Inspiration. So at KIPP Capital Region, we support every student and educator to see those gifts, then build the skills and confidence they need to thrive. We are committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all of our stakeholders to participate in this work so that we can create a future without limits for our students, together. Position Overview The Middle School Athletic Coordinator is responsible for the management of athletic programs within the school(s). The role coordinates daily athletic operations, supports coaches and student athletes, and ensures compliance with regulations. DUTIES AND RESPONSIBILITIES Program Management • Collaborate with School Leadership Teams and coaches to manage athletic programs including scheduling for practices, games, and events within school(s)., • Ensure availability and maintenance of athletic equipment and facilities. Operations & Facilities Management • Coordinate facility use for practices, games, and events, collaborating with the school's operations team., • Support event logistics including transportation, crowd control, and official’s schedules. Compliance, Safety, and Reporting • Ensure athletic programs comply with New York State and local athletic association rules and safety standards., • Process student eligibility forms and forms related to athletic injuries and injury reports, in collaboration with the School Nurse and Director of Athletics., • Ensure student athlete eligibility compliance, maintaining records and reports., • Maintain accurate records of equipment inventories and event schedules., • Ensure athletic events, including evening and weekend activities, adhere to policies and safety standards. KIPP Capital Region • Perform other duties as outlined by the Director of Athletics., • Committed to furthering anti-racism, equity, and racial justice in all our efforts, and we expect all our stakeholders to participate in this work so that we can create a future without limits for our students together., • Complies with all charter, federal, state, and local laws, and regulations, including the NYS Department of Education, Department of Health, and NYS Office of Children and Family Services, • Adheres to organization policies and procedures; promotes and supports mission, vision, and values, including developing and participating in internal surveys and data collection for continuous improvement initiatives.Qualifications EDUCATION AND EXPERIENCE • High School Diploma/GED required. Bachelor’s degree in Education, Sports Management, Kinesiology, from an accredited College or University or a related field is preferred., • Previous athletic program coordination or coaching experience at the K-12, collegiate, or community level is required., • Ability to work a flexible schedule outside of regular business hours is required., • Possession of a valid NYSPHSAA coaching certification, First Aid, CPR, and AED certification, or willingness to obtain certification through required training upon hire., • Experience working directly with students, in the charter, private, or public school environment is preferred., • Prior experience working in schools and urban communities is preferred., • Aptitude to create and work within an inclusive environment that honors and supports a diversity of backgrounds and perspectives., • If currently employed at KIPP Capital Region Schools, the applicant must be in good standing. PHYSICAL REQUIREMENTS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. • Ability to stand and walk for extended periods, potentially for the duration of practices and games, and to move around the playing field or court. Bending, stooping, squatting, and climbing stairs may also be required., • Must be able to engage in physical activities, including demonstrating skills and drills, and actively participating in practices and games., • Endurance for prolonged standing and physical activity., • Must be able to access and navigate all areas of the school and other facilities as needed., • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus., • The employee needs to read, write, and speak English fluently., • While performing the duties of this job, the employee is required to stand, walk, sit, use fingers to type, handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance; stoop/bend and reach, kneel, crouch or crawl; talk, hear., • Dexterity requires writing and operating standard office machines such as computers, printers, copiers, fax machines, phones, and calculators., • Ability to occasionally lift and move up to 50 pounds.Additional Information WORK PERKS When you join KIPP Capital Region, you are joining in on our promise to families that their children will enter college and the professional world able to thrive academically due to their literacy, numeracy, and core knowledge in science and social studies. We also promise that our students will develop a passion for learning and the drive necessary to persevere as they climb the mountain to and through college and career. Our graduates will be prepared to return to their community as teachers, leaders, and architects of continued growth in the Capital Region. And while the biggest perk to working at KIPP Capital Region is doing work that makes a lifelong difference in the lives of our students, you'll find that's not the only benefit we offer: • Generous time-off, • Industry-leading medical, dental, and vision coverage, • Aggressive employer 403(b) contribution match, • Childcare benefits, • Unparalleled work/life Integration, • Casual dress code, • Relocation stipend (conditions apply), • And so much more! For more information on the benefits of joining KIPP Capital Region, please view our Employee Benefits Summary. Learn More: KIPP Capital Region offers a Middle School Athletic Coordinator $2,500-$5,000. Salaries are determined using an equitable compensation scale that accounts for years of experience relevant to the role and longevity within the KIPP network. KIPP Capital Region will evaluate and determine the step/level a new hire will be placed within our teacher salary scale at point of hire. All staff and educators at KIPP Capital Region are committed to anti-racism and inclusion, are part of a close-knit diverse community, and are encouraged to show up authentically, inspiring our children to do the same. Learn more about what it’s like to work at KIPP Capital Region: kippalbany.org/join-our-team/ This role is located at KIPP Capital Region schools in Albany & Troy, NY.

Job Description Cloud Systems Architect Employment Type: Full-Time, Mid-level Department: Information Technology We are seeking a Cloud Systems Architect with experience with cloud infrastructure to engineer and support public, private and hybrid clouds. The ideal candidate will be proficient in a variety of cloud hosts including Amazon Web Services and Microsoft Azure at a minimum. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: - The candidate will be knowledgeable of the most recent updates and developments and act as an advisor to our customer in reference to the cloud management strategies to be employed to take advantage of the benefits offered by cloud computing such as being able to function without any restrictions to the workload, initiate as many workstations as necessary per time period and pay only for what they actually use. - The candidate will also work with the IT Security team to manage and maintain cloud systems security of the data and network resources. - The candidate will also be responsible for engineering on customer premise applications and systems interconnected to cloud resources. - Designs and defines system architecture for new or existing complex computer systems. - Determines systems specifications, input/output processes, and working parameters for hardware/software compatibility and maintenance of system security. - Coordinates design of subsystems and integration of total system. Identifies, analyzes, and resolves program support deficiencies. - Develops and recommends corrective actions. - May provide technical guidance for database administrators and software developers. Qualifications: - Experience with and a complete understanding of the technology required for cloud computing. - Experience with the skills to migrate applications to the cloud. - Be able to build relationships between the customers and the team members. - The ability and the knowledge to integrate services and tools to any and all areas to be used such as networks and data processing. - The ability and the knowledge to implement security information and event management to keep the customer's assets safe. - Experience with meeting or exceeding the requirements of cloud provider service-level agreements Experience with AWS and Azure. - Knowledge of a multitude of programming languages including Python, PHP, Java, Node and Ruby on Rails. - Typically a Bachelor's Degree and 6 years work experience or equivalent experience. Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description KIPP Capital Region is a part of a national network of high-performing public Charter Schools committed to creating joyful, academically excellent, and prepared students with the skills, ability, and confidence to pursue their paths to college, career, and beyond. Located in both Albany and Troy, NY, KIPP Capital Region serves 2,500+ students in grades K-12 across seven schools. We believe every individual walks through the doors of schools bearing gifts. Talent. Perspective. Drive. Inspiration. So at KIPP Capital Region, we support every student and educator to see those gifts, and then build the skills and confidence they need to thrive. We are committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all of our stakeholders to participate in this work so that we can create a future without limits for our students, together. Position Overview The Manager of Talent Acquisition & Attraction is responsible for developing new, innovative, and competitive recruiting strategies, processes, and programs supporting business objectives to attract and acquire a qualified talent pool. Duties and Responsibilities Recruitment & Selection • Manage the full recruitment process, including job postings, sourcing and screening candidates, coordinating all interview logistics, and facilitating Selection Days., • Draft and post engaging job descriptions and social media content to attract qualified candidates., • Design comprehensive, tailored interview materials to ensure alignment with role requirements and enable objective evaluations by Selection Day committees., • Maintain consistent and professional candidate communication throughout the full recruitment lifecycle to ensure a timely, warm, and professional experience., • Collaborate with hiring managers and the Director of Talent Acquisition & Attraction to ensure interview logistics are coordinated and processes are followed consistently., • Support onboarding coordination by preparing materials and ensuring compliance with hiring requirements, including fingerprinting and documentation., • Attend and support job fairs, college career days, and community events as a representative of KIPP Capital Region. Sourcing & Talent Pipelines • Proactively source candidates through online platforms, networking, referrals, and community partnerships., • Maintain and update candidate databases and talent pools for future hiring needs., • Partner with staff across schools to encourage internal referrals and support the employee referral program., • Research and recommend new tools and channels to improve sourcing and outreach efforts. Talent Attraction & Strategy • Support the Director of Talent Acquisition & Attraction in developing and executing talent attraction and recruitment strategies that align with organizational goals., • Assist in implementing employer branding initiatives to strengthen visibility and reputation as an employer of choice., • Help maintain relationships with community partners, colleges, and organizations to build a diverse and qualified talent pipeline., • Stay informed on current recruitment trends and share recommendations to enhance the region’s hiring efforts., • Assist with tracking and monitoring recruitment budgets, invoices, and advertising expenses for approval by the Director of Talent Acquisition & Attraction. Data, Analysis & Reporting • Track and report on recruitment metrics to support reporting initiatives such as time-to-hire, applicant flow, and source of hire., • Maintain accurate data in applicant tracking and ATS systems to ensure consistency and reliability., • Prepare reports and dashboards for the Director and HR team to support data driven decision making., • Assist the Director of Talent Acquisition & Attraction in conducting surveys or research related to talent trends, compensation, and employment activity. Collaboration & Stakeholder Engagement • Work closely with the Director of Talent Acquisition & Attraction and the HR Team to coordinate priorities and ensure smooth communication with hiring managers., • Maintain positive and professional relationships with internal stakeholders, including hiring managers and School Leaders., • Provide consistent updates on recruitment status and candidate pipelines., • Collaborate with Communications and Operations teams to align messaging, materials, and logistics for recruitment efforts., • Represent KIPP Capital Region professionally at internal and external recruitment events. Retention & Employee Experience • Support efforts to strengthen staff engagement and retention by maintaining positive relationships with current employees., • Assist with the Intent to Return (ITR) process, including data tracking, communication, and follow up., • Assist with the Intent to Return (ITR) process by updating the talent map throughout the school year, tracking data, communicating with stakeholders, following up with employees, ensuring key information is shared appropriately, and maintaining confidentiality throughout the process., • Help collect and organize feedback from onboarding, exit, and engagement surveys to inform improvement plans., • Partner with HR and school leaders to identify and support employee needs as they arise. KIPP Capital Region • Perform other duties outlined by the Director of Talent Attraction & Acquisition and Chief People Officer (CPO)., • Committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all our stakeholders to participate in this work so that we can create a future without limits for our students together., • Complies with all charter, federal, state, and local laws and regulations, including the NYS Department of Education, Department of Health, and NYS Office of Children and Family Services., • Adheres to organization policies and procedures; promotes and supports mission, vision, and values, including developing and participating in internal surveys and data collection for continuous improvement initiatives.Qualifications Education and Experience • Bachelor’s Degree from an accredited College or University is required. A degree in Communications, Human Resources, Sales, or a related field is preferred. SHRM-CP or SHRM-SCP is a plus., • Proven experience in Recruitment, Sales, HR, or education is preferred., • Deep understanding of the competitive talent market, strong stakeholder relationship skills, and expertise in leveraging direct sourcing techniques with the ability to drive results-oriented initiatives., • Ability to effectively advise, coach, interact, and navigate crucial conversations, including a demonstrated understanding of negotiation techniques., • Strong interpersonal skills, with the ability to develop productive working relationships with stakeholders across functional and organizational lines., • Experience working directly with students, preferably in a charter, private, or public school environment., • Prior experience working in schools and urban communities is preferred but not required., • Ability to work a flexible schedule outside of regular business hours, including night and weekend hours as necessary., • Aptitude to create and work within an inclusive environment that honors and supports a diversity of backgrounds and perspectives. Physical Requirements The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. • This role operates in a professional office environment and routinely uses standard office equipment., • Prolonged periods of sitting at a desk and working on a computer., • Must be able to access and navigate all areas of the school and other facilities as needed., • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus., • Must be able to communicate clearly and effectively through verbal and written means, both in person and via phone, video conferencing, and email., • The employee must be able to read, write, and speak English fluently., • While performing the duties of this job, the employee is required to stand, walk, sit, use fingers to type, handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop/bend and reach, kneel, crouch or crawl, talk, and hear., • Must be able to move throughout various work locations, attend recruitment events, and occasionally travel to schools, colleges, and job fairs (up to 25–30% of the time)., • Dexterity requires writing and operating standard office machines such as computers, printers, copiers, fax machines, phones, and calculators., • Occasional standing, walking, bending, or lifting to 20 pounds (e.g., event materials, recruitment signage, or office supplies)., • Ability to focus on detailed work for extended periods of time., • Ability to handle high volumes of information and multitask effectively., • Capacity for sustained attention and problem-solving in dynamic, fast-paced settings., • Ability to manage confidential information with discretion and sound judgment.Additional Information Work Perks When you join KIPP Capital Region, you are joining in on our promise to families that their children will enter college and the professional world able to thrive academically due to their literacy, numeracy, and core knowledge in science and social studies. We also promise that our students will develop a passion for learning and the drive necessary to persevere as they climb the mountain to and through college and career. Our graduates will be prepared to return to their community as teachers, leaders, and architects of continued growth in the Capital Region. And while the biggest perk to working at KIPP Capital Region is doing work that makes a lifelong difference in the lives of our students, you'll find that's not the only benefit we offer: • Generous time-off, • Industry-leading medical, dental, and vision coverage, • Aggressive employer 403(b) contribution match, • Childcare benefits, • Unparalleled work/life integration, • Casual dress code, • Relocation stipend (conditions apply), • And so much more! For more information on the benefits of joining KIPP Capital Region, please view our Employee Benefits Summary. Learn More: KIPP Capital Region offers a competitive salary ranging from $68,400 - $75,600 Salaries are determined using an equitable compensation scale that accounts for years of experience relevant to the role and longevity within the KIPP network. KIPP Capital Region will evaluate and determine the step/level a new hire will be placed within our teacher salary scale at point of hire. All staff and educators at KIPP Capital Region are committed to anti-racism and inclusion, are part of a close-knit diverse community, and are encouraged to show up authentically, inspiring our children to do the same. Learn more about what it’s like to work at KIPP Capital Region: kippcapital.org/join-our-team/ This role is located at KIPP Capital Region schools in Albany, NY and Troy, NY.

Overview Intuit is seeking highly motivated individuals to join our dynamic team as dedicated year-round TurboTax Local Service Experts in one of our new TurboTax locations across the United States. This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to help customers navigate their tax needs. As a TurboTax - Local Service Expert, you will serve as a trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit's mission of "Powering Prosperity Around the World." About the Role: In this role, you will work on-site from a TurboTax location as part of a collaborative team of financial experts, serving in-person and virtual customers who use Intuit TurboTax products. Your primary focus will be full-service tax return preparation, providing expert tax advice, calculations, and software support, but your responsibility extends beyond that. You will be the connective tissue between your customers and a broader team of specialists covering business tax preparation, bookkeeping, payroll, financial planning, and advisory services. This is not a hand-off model. You will sit in the same customer meetings, absorb the same context, and build a shared understanding of each customer's complete financial picture, then work in lock-step with the right experts to deliver a seamless, end-to-end Intuit experience. Your ability to understand each customer's unique situation and connect with them on a personal level is critical. Taxes can be stressful, and your presence as a trusted, knowledgeable guide makes all the difference whether you're helping with a straightforward W-2 filing, navigating a major life event like marriage, a new child, or elder care, or tackling more complex scenarios involving business income, investments, or amendments. Additionally, you will play a key role in growing TurboTax's client base within the local community, attracting new clients, establishing long-term relationships, and driving customer loyalty. You will leverage TurboTax marketing support and software to empower you in building a thriving business that fosters prosperity for both you and your community. This role is nonexempt and requires onsite presence at a TurboTax location in the United States. What You'll Do: Provide Tax Expertise - Give hands-on tax advice and complete preparation services for TurboTax clients, handling simple to complex tax situations (e.g., personal and business income, deductions optimization, amendments). Facilitate discovery sessions and tax reviews to uncover deductions, minimize tax liabilities, maximize refunds, and provide future tax planning advice. Utilize resources such as government websites, professional tools, and team expertise to deliver accurate tax solutions in personalized everyday language. Be a Proactive Community Ambassador - Embody a "community ambassador" and "business owner" mindset to actively build and grow a new local customer base for TurboTax. As a primary driver of local growth, you will own your market — identifying and pursuing prospects through targeted outreach, grass-roots marketing initiatives, referral networks, and community partnerships. Serve as the local face of TurboTax, converting new prospects into loyal, long-term clients. Organize and lead local events such as financial literacy workshops, community pop-ups, and networking gatherings with the support of TurboTax marketing tools and resources, to create consistent opportunities for customer engagement and brand awareness. Champion the Full Intuit Ecosystem - Act as a trusted guide for every client by developing a deep understanding of their complete financial picture and connecting them with the Intuit solutions best positioned to move them forward. As you build relationships through tax engagements and collaborative client meetings, identify opportunities to introduce clients to complementary services such as bookkeeping, payroll, financial planning, or Credit Karma that meaningfully address their needs. Your role is not simply to deliver a service, but to ensure every client leaves with a clearer path and the full weight of Intuit's resources behind them for year-round support. Build Relationships - Connect with people, demonstrate understanding and sensitivity to their financial concerns and build the long-term trust that turns a one-time transaction into a loyal, multi-year relationship. Deliver a Best in Class Customer Experience - Create an exceptional customer experience, professionalism, and genuine interest in helping clients achieve their financial goals (e.g., saving for retirement, college funds, weddings, or vacations). - Interact with customers both in-person and through Intuit's state-of-the-art video communication tools. Address client inquiries while helping them overcome tax-related challenges. What You Get: As a TurboTax - Local Service Expert, you'll receive access to exceptional company benefits and resources, including: 401(k) Savings Plan with company matching, paid sick time, Employee Stock Purchase Plan, E&O Insurance provided by Intuit, Employee Assistance Program discounts on Intuit products including a free copy of TurboTax, ongoing collaboration opportunities with TurboTax's network of growth-minded professionals and marketing support Key Qualifications Who You Are: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws preferred. Have an active Preparer Tax Identification Number (PTIN) as required by law to file taxes. Minimum of 3 years of paid experience filing 30 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software.Familiarity with Circular 230 Willing to upskill into additional service types or more complex work areas (e.g., bookkeeping, payroll, business tax advisory) with training provided by Intuit Must be comfortable working onsite at a TurboTax office location, primarily between the hours of 8:00 AM – 5:00 PM local time, Monday through Friday, for a minimum of 20 hours per week. Operating hours are subject to change and will likely scale up during periods of peak customer demand, such as tax season Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance training, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time Must be willing to wear Intuit provided uniforms. Must be willing to use your name, picture for advertising on goggle. Interest in building a local and online social presence as a TurboTax Expert, creating accessible tax-related content and resources for your community in accordance with Intuit's policies Bilingual (English/Spanish) communication skills are a plus Experience in holistic tax advisory services beyond tax filing Attributes & Skills: Passionate about empowering customers and helping them overcome the complexities of taxation. Passionate about your local community and excited to work with Intuit to engage with and build Intuit's presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos). Entrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio. Exceptional customer service skills, high empathy, and a friendly, professional demeanor. Excited to be showcased as a TurboTax - Local Service Expert in local and national marketing efforts. Strong verbal and written communication skills. Ability to work in a fast-paced environment independently while managing multiple priorities. Proficient with technology, including tax preparation software and CRM/sales tools. Additional Requirements: Must reside within the United States. Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is California (Bay Area): $27.00 - $41.00 Southern California: $27.00 - $41.00 Colorado: $26.00 - $39.00 Hawaii: $27.00 - $41.00 Illinois: $26.00 - $39.00 Maine: $23.50 - $35.00 Maryland: $26.00 - $39.00 Massachusetts: $29.50 - $34.47 Minnesota: $23.50 - $35.00 New Jersey: $27.00 - $41.00 New York: $27.00 - $41.00 Ohio: $23.50 - $35.00 Vermont: $26.00 - $39.00 Virginia: $26.00 - $39.00 Washington: $27.00 - $41.00 Washington, DC: $26.00 - $39.00 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at _ ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world's leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above". cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset. As a Field Services Technician, you will be responsible for installing and maintenance of laptops, desktops, thin clients, monitors, & peripherals. Technicians will need to complete proper inventory and asset recording processes prior to and during delivery. Duties and Responsibilities • Install new laptops, desktops, thin clients, monitors and peripherals, • Removal of all disconnected/surplus equipment and transport back to specified customer locations., • Proper data collection on each install/unit., • Update and submit work orders, expense reports and timesheets to respective departments., • Function as a liaison between cb20 team and the customer., • Minor cart and hardware assembly, maintenance & repair. Qualifications Requirements/Job Specifications Education: AAS degree in computer science preferred or equivalent combination of education and experience. Experience: 2+ years' experience with field services support and network cabling. 2+ years' experience with PC systems, related peripherals, structure cabling, common software programs and operating systems. A clean/valid driver's license is required. Standards: Ability to follow standards as outlined in the cb20 Company Manual. Skills: Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties. Ability to perform final configuration tasks on customer premise. Excellent customer service and communication skills. Working time: 40 hours/week. All other times as defined by the demands of the customers and department's needs. Lifting: Ability to lift 50 lbs.

Overview Intuit is seeking highly motivated individuals to join our dynamic team as dedicated year-round TurboTax Local Service Experts in one of our new TurboTax locations across the United States. This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to help customers navigate their tax needs. As a TurboTax - Local Service Expert, you will serve as a trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit's mission of "Powering Prosperity Around the World." About the Role: In this role, you will work on-site from a TurboTax location as part of a collaborative team of financial experts, serving in-person and virtual customers who use Intuit TurboTax products. Your primary focus will be full-service tax return preparation, providing expert tax advice, calculations, and software support, but your responsibility extends beyond that. You will be the connective tissue between your customers and a broader team of specialists covering business tax preparation, bookkeeping, payroll, financial planning, and advisory services. This is not a hand-off model. You will sit in the same customer meetings, absorb the same context, and build a shared understanding of each customer's complete financial picture, then work in lock-step with the right experts to deliver a seamless, end-to-end Intuit experience. Your ability to understand each customer's unique situation and connect with them on a personal level is critical. Taxes can be stressful, and your presence as a trusted, knowledgeable guide makes all the difference whether you're helping with a straightforward W-2 filing, navigating a major life event like marriage, a new child, or elder care, or tackling more complex scenarios involving business income, investments, or amendments. Additionally, you will play a key role in growing TurboTax's client base within the local community, attracting new clients, establishing long-term relationships, and driving customer loyalty. You will leverage TurboTax marketing support and software to empower you in building a thriving business that fosters prosperity for both you and your community. This role is nonexempt and requires onsite presence at a TurboTax location in the United States. What You'll Do: Provide Tax Expertise - Give hands-on tax advice and complete preparation services for TurboTax clients, handling simple to complex tax situations (e.g., personal and business income, deductions optimization, amendments). Facilitate discovery sessions and tax reviews to uncover deductions, minimize tax liabilities, maximize refunds, and provide future tax planning advice. Utilize resources such as government websites, professional tools, and team expertise to deliver accurate tax solutions in personalized everyday language. Be a Proactive Community Ambassador - Embody a "community ambassador" and "business owner" mindset to actively build and grow a new local customer base for TurboTax. As a primary driver of local growth, you will own your market — identifying and pursuing prospects through targeted outreach, grass-roots marketing initiatives, referral networks, and community partnerships. Serve as the local face of TurboTax, converting new prospects into loyal, long-term clients. Organize and lead local events such as financial literacy workshops, community pop-ups, and networking gatherings with the support of TurboTax marketing tools and resources, to create consistent opportunities for customer engagement and brand awareness. Champion the Full Intuit Ecosystem - Act as a trusted guide for every client by developing a deep understanding of their complete financial picture and connecting them with the Intuit solutions best positioned to move them forward. As you build relationships through tax engagements and collaborative client meetings, identify opportunities to introduce clients to complementary services such as bookkeeping, payroll, financial planning, or Credit Karma that meaningfully address their needs. Your role is not simply to deliver a service, but to ensure every client leaves with a clearer path and the full weight of Intuit's resources behind them for year-round support. Build Relationships - Connect with people, demonstrate understanding and sensitivity to their financial concerns and build the long-term trust that turns a one-time transaction into a loyal, multi-year relationship. Deliver a Best in Class Customer Experience - Create an exceptional customer experience, professionalism, and genuine interest in helping clients achieve their financial goals (e.g., saving for retirement, college funds, weddings, or vacations). - Interact with customers both in-person and through Intuit's state-of-the-art video communication tools. Address client inquiries while helping them overcome tax-related challenges. What You Get: As a TurboTax - Local Service Expert, you'll receive access to exceptional company benefits and resources, including: 401(k) Savings Plan with company matching, paid sick time, Employee Stock Purchase Plan, E&O Insurance provided by Intuit, Employee Assistance Program discounts on Intuit products including a free copy of TurboTax, ongoing collaboration opportunities with TurboTax's network of growth-minded professionals and marketing support Key Qualifications Who You Are: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws preferred. Have an active Preparer Tax Identification Number (PTIN) as required by law to file taxes. Minimum of 3 years of paid experience filing 30 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software.Familiarity with Circular 230 Willing to upskill into additional service types or more complex work areas (e.g., bookkeeping, payroll, business tax advisory) with training provided by Intuit Must be comfortable working onsite at a TurboTax office location, primarily between the hours of 8:00 AM – 5:00 PM local time, Monday through Friday, for a minimum of 20 hours per week. Operating hours are subject to change and will likely scale up during periods of peak customer demand, such as tax season Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance training, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time Must be willing to wear Intuit provided uniforms. Must be willing to use your name, picture for advertising on goggle. Interest in building a local and online social presence as a TurboTax Expert, creating accessible tax-related content and resources for your community in accordance with Intuit's policies Bilingual (English/Spanish) communication skills are a plus Experience in holistic tax advisory services beyond tax filing Attributes & Skills: Passionate about empowering customers and helping them overcome the complexities of taxation. Passionate about your local community and excited to work with Intuit to engage with and build Intuit's presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos). Entrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio. Exceptional customer service skills, high empathy, and a friendly, professional demeanor. Excited to be showcased as a TurboTax - Local Service Expert in local and national marketing efforts. Strong verbal and written communication skills. Ability to work in a fast-paced environment independently while managing multiple priorities. Proficient with technology, including tax preparation software and CRM/sales tools. Additional Requirements: Must reside within the United States. Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is California (Bay Area): $27.00 - $41.00 Southern California: $27.00 - $41.00 Colorado: $26.00 - $39.00 Hawaii: $27.00 - $41.00 Illinois: $26.00 - $39.00 Maine: $23.50 - $35.00 Maryland: $26.00 - $39.00 Massachusetts: $29.50 - $34.47 Minnesota: $23.50 - $35.00 New Jersey: $27.00 - $41.00 New York: $27.00 - $41.00 Ohio: $23.50 - $35.00 Vermont: $26.00 - $39.00 Virginia: $26.00 - $39.00 Washington: $27.00 - $41.00 Washington, DC: $26.00 - $39.00 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at _ ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

KIPP Capital Region is a part of a national network of high-performing public Charter Schools committed to creating joyful, academically excellent, and prepared students with the skills, ability, and confidence to pursue their paths to college, career, and beyond. Located in both Albany and Troy, NY, KIPP Capital Region serves 2,500+ students in grades K-12 across seven schools. We believe every individual walks through the doors of schools bearing gifts. Talent. Perspective. Drive. Inspiration. So at KIPP Capital Region, we support every student and educator to see those gifts, then build the skills and confidence they need to thrive. We are committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all of our stakeholders to participate in this work so that we can create a future without limits for our students, together. Position Overview The Manager of Impact, Engagement, and Belonging supports KIPP Capital Region's strategic efforts to cultivate inclusive, community-centered schools grounded in belonging, well-being, and purpose. Reporting to the Director of Communication and Organizational Impact, this role helps strengthen authentic partnerships with students, families, staff, and community organizations while supporting initiatives that enhance engagement, connection, and organizational culture across the region. Duties and Responsibilities Family Engagement • Support and coordinate family engagement initiatives across the region, including family advisory councils and school-based family organizations., • Build strong, trust-based relationships with families to strengthen partnership, advocacy, and engagement., • Support the development of meaningful family engagement strategies that align with KIPP Capital Region's mission and growth., • Promote culturally responsive practices that increase access, opportunity, and belonging for students and families., • Partner with schools and regional teams to support student enrollment, retention, and recruitment efforts through strategic family engagement initiatives., • Help ensure inclusion, well-being, and belonging are reflected across family engagement practices., • Help elevate family voices by gathering feedback and partnering with school teams to improve experiences and outcomes. Community Partnerships & Advocacy • Represent KIPP Capital Region at community events, civic organizations, and partnership meetings, including occasional evenings and weekends., • Build and maintain relationships with community-based organizations that support students, families, and staff., • Support the coordination and management of partnerships, sponsorships, and community engagement initiatives aligned to organizational priorities., • Serve as a positive ambassador for KIPP Capital Region within the broader community., • Collaborate with internal teams to align community engagement efforts with regional priorities and initiatives., • Support school and regional efforts to strengthen community building and inclusive environments. Impact, Belonging, and Well-Being • Support the implementation of region-wide initiatives focused on belonging, inclusion, well-being, and culturally responsive practices that strengthen the experience of students, staff, and families across KIPP Capital Region Public Charter Schools., • Partner with regional leaders, school leaders, and culture teams to support staff and student engagement initiatives that promote connection, collaboration, and inclusive school communities., • Support school-based and regional efforts that strengthen community-building practices, relationship-centered environments, and a culture of belonging for all stakeholders., • Collaborate with cross-functional projects, committees, and working groups that advance positive organizational culture, inclusive practices, and community engagement across the region. School Culture & Student Experience • Partner with school leaders, culture teams, and regional staff to foster inclusive, student-centered learning environments that prioritize belonging, engagement, and academic success for all students., • Support the development and implementation of initiatives that advance equitable access, strengthen student engagement, and cultivate positive, culturally responsive school communities across the region., • Collaborate with schools to build welcoming environments where students, staff, and families feel valued, connected, affirmed, and supported through intentional relationship-building and community-centered practices., • Assist in strengthening school culture systems and community engagement strategies that promote collaboration, trust, accountability, and a strong sense of belonging., • Support cross-functional efforts that enhance the overall student and family experience while aligning with organizational values, equity commitments, and community impact goals. Development & Organizational Fundraising • Partner with Family Advisory Councils across the region to strengthen fundraising strategy, sustainability, and community engagement through best fundraising practices and operational support., • Collaborate with the Director of Communication and Organizational Impact to identify, research, and pursue funding opportunities, grants, sponsorships, and community partnerships that advance KIPP Capital Region Public Charter Schools priorities and initiatives., • Support donor cultivation and engagement efforts through relationship management, stewardship activities, event support, and ongoing communication strategies that deepen community investment in the organization's mission., • Lead and coordinate region-wide community support drives (e.g., coats, socks, school supplies, holiday assistance, and essential needs campaigns) that directly benefit students, families, and the broader community., • Assist the Director of Communication and Organizational Impact in the planning, execution, promotion, and logistics of region-wide fundraising campaigns and events aligned to organizational goals and community impact priorities. KIPP Capital Volunteer Program • Support the coordination and management of the KIPP Capital Region Public Charter Schools Volunteer Program, including engagement with both internal team members and external community partners., • Assist with volunteer recruitment, onboarding, communication, scheduling, and overall program operations to ensure a positive and mission aligned volunteer experience., • Maintain accurate tracking and reporting of volunteer participation and service hours for internal and external stakeholders engaged in volunteer initiatives and community impact efforts., • Support the development of systems and processes that strengthen volunteer engagement, accountability, recognition, and program effectiveness across the region. Communications & Strategic Support • Support the development of resources, communications, and engagement materials related to belonging, family engagement, and community partnerships., • Collaborate with the Director of Communication and Organizational Impact on storytelling and communication strategies that highlight organizational impact and community engagement., • Assist with coordinating projects, events, campaigns, and initiatives tied to organizational engagement and culture priorities., • Support the creation and implementation of systems and processes that strengthen collaboration and stakeholder engagement across the region. Data, Operations & Continuous Improvement • Monitor engagement data, participation trends, stakeholder feedback, and program outcomes to support continuous improvement efforts., • Assist with tracking progress toward organizational goals related to engagement, belonging, and community impact., • Support the implementation of operational systems, processes, and strategies that improve effectiveness and stakeholder experience., • Contribute to ongoing evaluation, reflection, and improvement of engagement initiatives and organizational practices. KIPP Capital Region • Perform other duties as outlined by the Director of Communication and Organizational Impact., • Committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all our stakeholders to participate in this work so that we can create a future without limits for our students together., • Complies with all charter, federal, state, and local laws and regulations, including the NYS Department of Education, Department of Health, and NYS Office of Children and Family Services, • Adheres to organization policies and procedures; promotes and supports mission, vision, and values, including developing and participating in internal surveys and data collection for continuous improvement initiatives. Qualifications Education and Experience • Bachelor's Degree required., • 5+ years of experience working collaboratively with various departments in a fast-paced, growing environment, with 3 years of focused responsibility leading and managing cross functional teams., • Experience utilizing critical thinking skills in the development and implementation of school and community programs., • Understanding of working directly with students, preferably in the charter, private, or public school environment., • Prior experience working in schools and urban communities is preferred but not required., • Ability to work a flexible schedule outside of regular business hours., • Aptitude to create and work within an inclusive environment that honors and supports a diversity of backgrounds and perspectives. Physical Requirements • Prolonged periods were sitting at a desk and

Join Times Union Media Group and Hearst Newspapers, a Division of Hearst, to help deliver impactful media campaigns for our customers, leveraging our rich history, extensive audience reach and best-in-class advertising solutions! Role Overview: The Times Union Media Group, and Hearst Newspapers, a Division of Hearst is searching for a dynamic Strategic Account Executive to maximize digital and print sales revenue. You will sell strategic advertising solutions to current and new advertisers, helping their businesses grow by leveraging our media product suite, traffic, and digital data to reach their target audience. This position involves managing a full sales cycle: prospecting, leading presentations, creating proposals, closing business opportunities, and managing post-sales campaign results. Hearst Newspapers operates on a hybrid work week schedule. Why Times Union Media Group? Our people make the difference! Our diverse team is filled with passionate individuals who want to win. We offer an upbeat and collaborative working environment where challenging the norm is encouraged. With ample opportunities to learn new skills and advance within the organization, our team members are given the tools to learn and grow their careers. What will you do? • Own The Full Sales Cycle: Call on local medium to large sized businesses to show the value of our suite of digital media advertising products from social media, digital display, video, SEO/SEM as well as more traditional advertisements. You will have an assigned account list of existing and prospective accounts, but also are encouraged to network. You will own the full sales cycle, working with your clients on a year-round basis, upselling additional products with the support of your local account management team., • Product Expertise: Become an expert on our digital and print products/services. The first three weeks of hire, you will be provided with both global and local training to be fully educated before even going out on your own! You will also have full support throughout your career which includes continual learning and training to grow and achieve success as a Strategic Account Executive., • Execute sales tactics: Implementing marketing strategies, delivering effective sales presentations with passion to consistently earn, retain and increase revenue., • Advertising Solutions: Create engaging advertising solutions to solve clients' business needs., • Client Solutions: Recommend new products and promotional opportunities to current clients and handle objections efficiently. Be a large part of the local business community and boost your clients' businesses through multiple digital media channels., • Forecasting: Manage client pipeline and monthly revenue forecast in Salesforce.com. What will it take to be successful? • Purposeful: You are direct and get things done quickly, with confidence, integrity, and determination., • Adaptable: You react and adjust to changing conditions and come up with practical ideas to deal with them., • Driven: You have self-assurance and competitive drive, delivering high-quality, organized, and repeatable results., • Communicator: You are a lively and intelligent person with a stimulating influence on others., • Trend-savvy: You will keep informed of industry developments to ensure our digital advertising strategies remain cutting-edge and effective. What we're looking for: • Education: BA/BS degree in Advertising, Marketing, or Communications a plus or equivalent experience., • Experience: 3+ years of business-to-business outside sales in advertising or media, with a proven success in new business acquisition and exceeding revenue goals., • Skills: Superior presentation, interpersonal, and communication skills. Technically savvy with experience in Salesforce, Excel, and PowerPoint., • Mindset: Goal-oriented, competitive, and forward-thinking with strong business and financial acumen. What we offer: • Dynamic Environment: A great work environment where it's never boring., • Comprehensive Training: Paid in-depth sales and product training., • Competitive Compensation: Competitive base salary with uncapped commissions for unlimited earning potential., • Collaborative Culture: Ideas and input are always welcome., • Benefits Package: Health, dental, vision coverage, flex spending accounts, short & long-term disability insurance, 401k with company match, and paid time off, and additional perks. Learn more about Hearst Newspapers at www.joinhnp.com Join us at Times Union Media Group and Hearst Newspapers, a Division of Hearst and become part of a team that values innovation, collaboration, and customer success. Apply now to make an impact in the Albany, NY advertising market! In accordance with applicable law, Hearst is required to include a reasonable estimate of the compensation for this role if hired in New York State. The reasonable estimate, if hired in New York State, is up to $60,000 base plus commissions with on target earning potential of $100,000 - $130,000 annualized based on individual performance. Please note this information is specific to those hired in New York State. If this role is open to candidates outside of New York State, the salary range would be aligned to that specific location. A final decision on the successful candidate's starting salary will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education. About Times Union Media Group: Based in Albany, the Times Union is the leading news organization in New York's Capital Region, Hudson Valley and beyond. The news organization is widely respected for its focus on local news and watchdog reporting, particularly on state government and politics. It has won numerous state and national awards for its work on both print and digital platforms and has repeatedly been named New York's 'Newspaper of Distinction' by the state editors association. Through the Times Union Media Group, we offer innovative marketing and advertising solutions to local, regional, and national clients. These include event marketing, a full complement of digital marketing solutions, targeted and total market coverage print solutions and more.

Overview Intuit is seeking highly motivated individuals to join our dynamic team as dedicated year-round TurboTax Local Service Experts in one of our new TurboTax locations across the United States. This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to help customers navigate their tax needs. As a TurboTax - Local Service Expert, you will serve as a trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit's mission of "Powering Prosperity Around the World." About the Role: In this role, you will work on-site from a TurboTax location as part of a collaborative team of financial experts, serving in-person and virtual customers who use Intuit TurboTax products. Your primary focus will be full-service tax return preparation, providing expert tax advice, calculations, and software support, but your responsibility extends beyond that. You will be the connective tissue between your customers and a broader team of specialists covering business tax preparation, bookkeeping, payroll, financial planning, and advisory services. This is not a hand-off model. You will sit in the same customer meetings, absorb the same context, and build a shared understanding of each customer's complete financial picture, then work in lock-step with the right experts to deliver a seamless, end-to-end Intuit experience. Your ability to understand each customer's unique situation and connect with them on a personal level is critical. Taxes can be stressful, and your presence as a trusted, knowledgeable guide makes all the difference whether you're helping with a straightforward W-2 filing, navigating a major life event like marriage, a new child, or elder care, or tackling more complex scenarios involving business income, investments, or amendments. Additionally, you will play a key role in growing TurboTax's client base within the local community, attracting new clients, establishing long-term relationships, and driving customer loyalty. You will leverage TurboTax marketing support and software to empower you in building a thriving business that fosters prosperity for both you and your community. This role is nonexempt and requires onsite presence at a TurboTax location in the United States. What You'll Do: Provide Tax Expertise - Give hands-on tax advice and complete preparation services for TurboTax clients, handling simple to complex tax situations (e.g., personal and business income, deductions optimization, amendments). Facilitate discovery sessions and tax reviews to uncover deductions, minimize tax liabilities, maximize refunds, and provide future tax planning advice. Utilize resources such as government websites, professional tools, and team expertise to deliver accurate tax solutions in personalized everyday language. Be a Proactive Community Ambassador - Embody a "community ambassador" and "business owner" mindset to actively build and grow a new local customer base for TurboTax. As a primary driver of local growth, you will own your market — identifying and pursuing prospects through targeted outreach, grass-roots marketing initiatives, referral networks, and community partnerships. Serve as the local face of TurboTax, converting new prospects into loyal, long-term clients. Organize and lead local events such as financial literacy workshops, community pop-ups, and networking gatherings with the support of TurboTax marketing tools and resources, to create consistent opportunities for customer engagement and brand awareness. Champion the Full Intuit Ecosystem - Act as a trusted guide for every client by developing a deep understanding of their complete financial picture and connecting them with the Intuit solutions best positioned to move them forward. As you build relationships through tax engagements and collaborative client meetings, identify opportunities to introduce clients to complementary services such as bookkeeping, payroll, financial planning, or Credit Karma that meaningfully address their needs. Your role is not simply to deliver a service, but to ensure every client leaves with a clearer path and the full weight of Intuit's resources behind them for year-round support. Build Relationships - Connect with people, demonstrate understanding and sensitivity to their financial concerns and build the long-term trust that turns a one-time transaction into a loyal, multi-year relationship. Deliver a Best in Class Customer Experience - Create an exceptional customer experience, professionalism, and genuine interest in helping clients achieve their financial goals (e.g., saving for retirement, college funds, weddings, or vacations). - Interact with customers both in-person and through Intuit's state-of-the-art video communication tools. Address client inquiries while helping them overcome tax-related challenges. What You Get: As a TurboTax - Local Service Expert, you'll receive access to exceptional company benefits and resources, including: 401(k) Savings Plan with company matching, paid sick time, Employee Stock Purchase Plan, E&O Insurance provided by Intuit, Employee Assistance Program discounts on Intuit products including a free copy of TurboTax, ongoing collaboration opportunities with TurboTax's network of growth-minded professionals and marketing support Key Qualifications Who You Are: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws preferred. Have an active Preparer Tax Identification Number (PTIN) as required by law to file taxes. Minimum of 3 years of paid experience filing 30 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software.Familiarity with Circular 230 Willing to upskill into additional service types or more complex work areas (e.g., bookkeeping, payroll, business tax advisory) with training provided by Intuit Must be comfortable working onsite at a TurboTax office location, primarily between the hours of 8:00 AM – 5:00 PM local time, Monday through Friday, for a minimum of 20 hours per week. Operating hours are subject to change and will likely scale up during periods of peak customer demand, such as tax season Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance training, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time Must be willing to wear Intuit provided uniforms. Must be willing to use your name, picture for advertising on goggle. Interest in building a local and online social presence as a TurboTax Expert, creating accessible tax-related content and resources for your community in accordance with Intuit's policies Bilingual (English/Spanish) communication skills are a plus Experience in holistic tax advisory services beyond tax filing Attributes & Skills: Passionate about empowering customers and helping them overcome the complexities of taxation. Passionate about your local community and excited to work with Intuit to engage with and build Intuit's presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos). Entrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio. Exceptional customer service skills, high empathy, and a friendly, professional demeanor. Excited to be showcased as a TurboTax - Local Service Expert in local and national marketing efforts. Strong verbal and written communication skills. Ability to work in a fast-paced environment independently while managing multiple priorities. Proficient with technology, including tax preparation software and CRM/sales tools. Additional Requirements: Must reside within the United States. Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is California (Bay Area): $27.00 - $41.00 Southern California: $27.00 - $41.00 Colorado: $26.00 - $39.00 Hawaii: $27.00 - $41.00 Illinois: $26.00 - $39.00 Maine: $23.50 - $35.00 Maryland: $26.00 - $39.00 Massachusetts: $29.50 - $34.47 Minnesota: $23.50 - $35.00 New Jersey: $27.00 - $41.00 New York: $27.00 - $41.00 Ohio: $23.50 - $35.00 Vermont: $26.00 - $39.00 Virginia: $26.00 - $39.00 Washington: $27.00 - $41.00 Washington, DC: $26.00 - $39.00 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at _ ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

KIPP Capital Region is a part of a national network of high-performing public Charter Schools committed to creating joyful, academically excellent, and prepared students with the skills, ability, and confidence to pursue their paths to college, career, and beyond. Located in both Albany and Troy, NY, KIPP Capital Region serves 2,500+ students in grades K-12 across seven schools. We believe every individual walks through the doors of schools bearing gifts. Talent. Perspective. Drive. Inspiration. So at KIPP Capital Region, we support every student and educator to see those gifts, and then build the skills and confidence they need to thrive. We are committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all of our stakeholders to participate in this work so that we can create a future without limits for our students, together. Position Overview The Manager of Talent Acquisition & Attraction is responsible for developing new, innovative, and competitive recruiting strategies, processes, and programs supporting business objectives to attract and acquire a qualified talent pool. Duties and Responsibilities Recruitment & Selection • Manage the full recruitment process, including job postings, sourcing and screening candidates, coordinating all interview logistics, and facilitating Selection Days., • Draft and post engaging job descriptions and social media content to attract qualified candidates., • Design comprehensive, tailored interview materials to ensure alignment with role requirements and enable objective evaluations by Selection Day committees., • Maintain consistent and professional candidate communication throughout the full recruitment lifecycle to ensure a timely, warm, and professional experience., • Collaborate with hiring managers and the Director of Talent Acquisition & Attraction to ensure interview logistics are coordinated and processes are followed consistently., • Support onboarding coordination by preparing materials and ensuring compliance with hiring requirements, including fingerprinting and documentation., • Attend and support job fairs, college career days, and community events as a representative of KIPP Capital Region. Sourcing & Talent Pipelines • Proactively source candidates through online platforms, networking, referrals, and community partnerships., • Maintain and update candidate databases and talent pools for future hiring needs., • Partner with staff across schools to encourage internal referrals and support the employee referral program., • Research and recommend new tools and channels to improve sourcing and outreach efforts. Talent Attraction & Strategy • Support the Director of Talent Acquisition & Attraction in developing and executing talent attraction and recruitment strategies that align with organizational goals., • Assist in implementing employer branding initiatives to strengthen visibility and reputation as an employer of choice., • Help maintain relationships with community partners, colleges, and organizations to build a diverse and qualified talent pipeline., • Stay informed on current recruitment trends and share recommendations to enhance the region's hiring efforts., • Assist with tracking and monitoring recruitment budgets, invoices, and advertising expenses for approval by the Director of Talent Acquisition & Attraction. Data, Analysis & Reporting • Track and report on recruitment metrics to support reporting initiatives such as time-to-hire, applicant flow, and source of hire., • Maintain accurate data in applicant tracking and ATS systems to ensure consistency and reliability., • Prepare reports and dashboards for the Director and HR team to support data driven decision making., • Assist the Director of Talent Acquisition & Attraction in conducting surveys or research related to talent trends, compensation, and employment activity. Collaboration & Stakeholder Engagement • Work closely with the Director of Talent Acquisition & Attraction and the HR Team to coordinate priorities and ensure smooth communication with hiring managers., • Maintain positive and professional relationships with internal stakeholders, including hiring managers and School Leaders., • Provide consistent updates on recruitment status and candidate pipelines., • Collaborate with Communications and Operations teams to align messaging, materials, and logistics for recruitment efforts., • Represent KIPP Capital Region professionally at internal and external recruitment events. Retention & Employee Experience • Support efforts to strengthen staff engagement and retention by maintaining positive relationships with current employees., • Assist with the Intent to Return (ITR) process, including data tracking, communication, and follow up., • Assist with the Intent to Return (ITR) process by updating the talent map throughout the school year, tracking data, communicating with stakeholders, following up with employees, ensuring key information is shared appropriately, and maintaining confidentiality throughout the process., • Help collect and organize feedback from onboarding, exit, and engagement surveys to inform improvement plans., • Partner with HR and school leaders to identify and support employee needs as they arise. KIPP Capital Region • Perform other duties outlined by the Director of Talent Attraction & Acquisition and Chief People Officer (CPO)., • Committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all our stakeholders to participate in this work so that we can create a future without limits for our students together., • Complies with all charter, federal, state, and local laws and regulations, including the NYS Department of Education, Department of Health, and NYS Office of Children and Family Services., • Adheres to organization policies and procedures; promotes and supports mission, vision, and values, including developing and participating in internal surveys and data collection for continuous improvement initiatives. Qualifications • Bachelor's Degree from an accredited College or University is required. A degree in Communications, Human Resources, Sales, or a related field is preferred. SHRM-CP or SHRM-SCP is a plus., • Proven experience in Recruitment, Sales, HR, or education is preferred., • Deep understanding of the competitive talent market, strong stakeholder relationship skills, and expertise in leveraging direct sourcing techniques with the ability to drive results-oriented initiatives., • Ability to effectively advise, coach, interact, and navigate crucial conversations, including a demonstrated understanding of negotiation techniques., • Strong interpersonal skills, with the ability to develop productive working relationships with stakeholders across functional and organizational lines., • Experience working directly with students, preferably in a charter, private, or public school environment., • Prior experience working in schools and urban communities is preferred but not required., • Ability to work a flexible schedule outside of regular business hours, including night and weekend hours as necessary., • Aptitude to create and work within an inclusive environment that honors and supports a diversity of backgrounds and perspectives. Physical Requirements The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. • This role operates in a professional office environment and routinely uses standard office equipment., • Prolonged periods of sitting at a desk and working on a computer., • Must be able to access and navigate all areas of the school and other facilities as needed., • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus., • Must be able to communicate clearly and effectively through verbal and written means, both in person and via phone, video conferencing, and email., • The employee must be able to read, write, and speak English fluently., • While performing the duties of this job, the employee is required to stand, walk, sit, use fingers to type, handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop/bend and reach, kneel, crouch or crawl, talk, and hear., • Must be able to move throughout various work locations, attend recruitment events, and occasionally travel to schools, colleges, and job fairs (up to 2530% of the time)., • Dexterity requires writing and operating standard office machines such as computers, printers, copiers, fax machines, phones, and calculators., • Occasional standing, walking, bending, or lifting to 20 pounds (e.g., event

Overview Intuit is seeking highly motivated individuals to join our dynamic team as dedicated year-round Turbo Tax Local Service Experts in one of our new Turbo Tax locations across the United States. This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to help customers navigate their tax needs. As a Turbo Tax - Local Service Expert, you will serve as a trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit's mission of "Powering Prosperity Around the World." About the Role: In this role, you will work on-site from a Turbo Tax location as part of a collaborative team of financial experts, serving in-person and virtual customers who use Intuit Turbo Tax products. Your primary focus will be full-service tax return preparation, providing expert tax advice, calculations, and software support, but your responsibility extends beyond that. You will be the connective tissue between your customers and a broader team of specialists covering business tax preparation, bookkeeping, payroll, financial planning, and advisory services. This is not a hand-off model. You will sit in the same customer meetings, absorb the same context, and build a shared understanding of each customer's complete financial picture, then work in lock-step with the right experts to deliver a seamless, end-to-end Intuit experience. Your ability to understand each customer's unique situation and connect with them on a personal level is critical. Taxes can be stressful, and your presence as a trusted, knowledgeable guide makes all the difference whether you're helping with a straightforward W-2 filing, navigating a major life event like marriage, a new child, or elder care, or tackling more complex scenarios involving business income, investments, or amendments. Additionally, you will play a key role in growing Turbo Tax's client base within the local community, attracting new clients, establishing long-term relationships, and driving customer loyalty. You will leverage Turbo Tax marketing support and software to empower you in building a thriving business that fosters prosperity for both you and your community. This role is nonexempt and requires onsite presence at a Turbo Tax location in the United States. What You'll Do: Provide Tax Expertise - Give hands-on tax advice and complete preparation services for Turbo Tax clients, handling simple to complex tax situations (e.g., personal and business income, deductions optimization, amendments). Facilitate discovery sessions and tax reviews to uncover deductions, minimize tax liabilities, maximize refunds, and provide future tax planning advice. Utilize resources such as government websites, professional tools, and team expertise to deliver accurate tax solutions in personalized everyday language. Be a Proactive Community Ambassador - Embody a "community ambassador" and "business owner" mindset to actively build and grow a new local customer base for Turbo Tax. As a primary driver of local growth, you will own your market — identifying and pursuing prospects through targeted outreach, grass-roots marketing initiatives, referral networks, and community partnerships. Serve as the local face of Turbo Tax, converting new prospects into loyal, long-term clients. Organize and lead local events such as financial literacy workshops, community pop-ups, and networking gatherings with the support of Turbo Tax marketing tools and resources, to create consistent opportunities for customer engagement and brand awareness. Champion the Full Intuit Ecosystem - Act as a trusted guide for every client by developing a deep understanding of their complete financial picture and connecting them with the Intuit solutions best positioned to move them forward. As you build relationships through tax engagements and collaborative client meetings, identify opportunities to introduce clients to complementary services such as bookkeeping, payroll, financial planning, or Credit Karma that meaningfully address their needs. Your role is not simply to deliver a service, but to ensure every client leaves with a clearer path and the full weight of Intuit's resources behind them for year-round support. Build Relationships - Connect with people, demonstrate understanding and sensitivity to their financial concerns and build the long-term trust that turns a one-time transaction into a loyal, multi-year relationship. Deliver a Best in Class Customer Experience - Create an exceptional customer experience, professionalism, and genuine interest in helping clients achieve their financial goals (e.g., saving for retirement, college funds, weddings, or vacations). - Interact with customers both in-person and through Intuit's state-of-the-art video communication tools. Address client inquiries while helping them overcome tax-related challenges. What You Get: As a Turbo Tax - Local Service Expert, you'll receive access to exceptional company benefits and resources, including: 401(k) Savings Plan with company matching, paid sick time, Employee Stock Purchase Plan, E& O Insurance provided by Intuit, Employee Assistance Program discounts on Intuit products including a free copy of Turbo Tax, ongoing collaboration opportunities with Turbo Tax's network of growth-minded professionals and marketing support Key Qualifications Who You Are: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws preferred. Have an active Preparer Tax Identification Number (PTIN) as required by law to file taxes. Minimum of 3 years of paid experience filing 30 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software. Familiarity with Circular 230 Willing to upskill into additional service types or more complex work areas (e.g., bookkeeping, payroll, business tax advisory) with training provided by Intuit Must be comfortable working onsite at a Turbo Tax office location, primarily between the hours of 8:00 AM – 5:00 PM local time, Monday through Friday, for a minimum of 20 hours per week. Operating hours are subject to change and will likely scale up during periods of peak customer demand, such as tax season Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance training, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time Must be willing to wear Intuit provided uniforms. Must be willing to use your name, picture for advertising on goggle. Interest in building a local and online social presence as a Turbo Tax Expert, creating accessible tax-related content and resources for your community in accordance with Intuit's policies Bilingual (English/Spanish) communication skills are a plus Experience in holistic tax advisory services beyond tax filing Attributes & Skills: Passionate about empowering customers and helping them overcome the complexities of taxation. Passionate about your local community and excited to work with Intuit to engage with and build Intuit's presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos). Entrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio. Exceptional customer service skills, high empathy, and a friendly, professional demeanor. Excited to be showcased as a Turbo Tax - Local Service Expert in local and national marketing efforts. Strong verbal and written communication skills. Ability to work in a fast-paced environment independently while managing multiple priorities. Proficient with technology, including tax preparation software and CRM/sales tools. Additional Requirements: Must reside within the United States. Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is California (Bay Area): $27.00 - $41.00 Southern California: $27.00 - $41.00 Colorado: $26.00 - $39.00 Hawaii: $27.00 - $41.00 Illinois: $26.00 - $39.00 Maine: $23.50 - $35.00 Maryland: $26.00 - $39.00 Massachusetts: $29.50 - $34.47 Minnesota: $23.50 - $35.00 New Jersey: $27.00 - $41.00 New York: $27.00 - $41.00 Ohio: $23.50 - $35.00 Vermont: $26.00 - $39.00 Virginia: $26.00 - $39.00 Washington: $27.00 - $41.00 Washington, DC: $26.00 - $39.00 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.614ebcce-2988-4a21-9a10-1fc0c5beffbb

KIPP Capital Region is a part of a national network of high-performing public Charter Schools committed to creating joyful, academically excellent, and prepared students with the skills, ability, and confidence to pursue their paths to college, career, and beyond. Located in both Albany and Troy, NY, KIPP Capital Region serves 2,500+ students in grades K-12 across seven schools. We believe every individual walks through the doors of schools bearing gifts. Talent. Perspective. Drive. Inspiration. So at KIPP Capital Region, we support every student and educator to see those gifts, then build the skills and confidence they need to thrive. We are committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all of our stakeholders to participate in this work so that we can create a future without limits for our students, together. The Middle School Athletic Coordinator is responsible for the management of athletic programs within the school(s). The role coordinates daily athletic operations, supports coaches and student athletes, and ensures compliance with regulations. DUTIES AND RESPONSIBILITIES Program Management • Collaborate with School Leadership Teams and coaches to manage athletic programs including scheduling for practices, games, and events within school(s)., • Ensure availability and maintenance of athletic equipment and facilities. Operations & Facilities Management • Coordinate facility use for practices, games, and events, collaborating with the school's operations team., • Support event logistics including transportation, crowd control, and official's schedules. Compliance, Safety, and Reporting • Ensure athletic programs comply with New York State and local athletic association rules and safety standards., • Process student eligibility forms and forms related to athletic injuries and injury reports, in collaboration with the School Nurse and Director of Athletics., • Ensure student athlete eligibility compliance, maintaining records and reports., • Maintain accurate records of equipment inventories and event schedules., • Ensure athletic events, including evening and weekend activities, adhere to policies and safety standards. KIPP Capital Region • Perform other duties as outlined by the Director of Athletics., • Committed to furthering anti-racism, equity, and racial justice in all our efforts, and we expect all our stakeholders to participate in this work so that we can create a future without limits for our students together., • Complies with all charter, federal, state, and local laws, and regulations, including the NYS Department of Education, Department of Health, and NYS Office of Children and Family Services, • Adheres to organization policies and procedures; promotes and supports mission, vision, and values, including developing and participating in internal surveys and data collection for continuous improvement initiatives. EDUCATION AND EXPERIENCE • High School Diploma/GED required. Bachelor's degree in Education, Sports Management, Kinesiology, from an accredited College or University or a related field is preferred., • Previous athletic program coordination or coaching experience at the K-12, collegiate, or community level is required., • Ability to work a flexible schedule outside of regular business hours is required., • Possession of a valid NYSPHSAA coaching certification, First Aid, CPR, and AED certification, or willingness to obtain certification through required training upon hire., • Experience working directly with students, in the charter, private, or public school environment is preferred., • Prior experience working in schools and urban communities is preferred., • Aptitude to create and work within an inclusive environment that honors and supports a diversity of backgrounds and perspectives., • If currently employed at KIPP Capital Region Schools, the applicant must be in good standing. PHYSICAL REQUIREMENTS • Ability to stand and walk for extended periods, potentially for the duration of practices and games, and to move around the playing field or court. Bending, stooping, squatting, and climbing stairs may also be required., • Must be able to engage in physical activities, including demonstrating skills and drills, and actively participating in practices and games., • Endurance for prolonged standing and physical activity., • Must be able to access and navigate all areas of the school and other facilities as needed., • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus., • The employee needs to read, write, and speak English fluently., • While performing the duties of this job, the employee is required to stand, walk, sit, use fingers to type, handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance; stoop/bend and reach, kneel, crouch or crawl; talk, hear., • Dexterity requires writing and operating standard office machines such as computers, printers, copiers, fax machines, phones, and calculators., • Ability to occasionally lift and move up to 50 pounds. When you join KIPP Capital Region, you are joining in on our promise to families that their children will enter college and the professional world able to thrive academically due to their literacy, numeracy, and core knowledge in science and social studies. We also promise that our students will develop a passion for learning and the drive necessary to persevere as they climb the mountain to and through college and career. Our graduates will be prepared to return to their community as teachers, leaders, and architects of continued growth in the Capital Region. And while the biggest perk to working at KIPP Capital Region is doing work that makes a lifelong difference in the lives of our students, you'll find that's not the only benefit we offer: • Generous time-off, • Industry-leading medical, dental, and vision coverage, • Aggressive employer 403(b) contribution match, • Childcare benefits, • Unparalleled work/life Integration, • Casual dress code, • Relocation stipend (conditions apply), • And so much more! For more information on the benefits of joining KIPP Capital Region, please view our Employee Benefits Summary. KIPP Capital Region offers a Middle School Athletic Coordinator $2,500-$5,000. Salaries are determined using an equitable compensation scale that accounts for years of experience relevant to the role and longevity within the KIPP network. KIPP Capital Region will evaluate and determine the step/level a new hire will be placed within our teacher salary scale at point of hire. All staff and educators at KIPP Capital Region are committed to anti-racism and inclusion, are part of a close-knit diverse community, and are encouraged to show up authentically, inspiring our children to do the same. Learn more about what it's like to work at KIPP Capital Region: kippalbany.org/join-our-team/ This role is located at KIPP Capital Region schools in Albany & Troy, NY. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Join Times Union Media Group and Hearst Newspapers, a Division of Hearst, to help deliver impactful media campaigns for our customers, leveraging our rich history, extensive audience reach and best-in-class advertising solutions! Role Overview: The Times Union Media Group, and Hearst Newspapers, a Division of Hearst is searching for a dynamic Strategic Account Executive to maximize digital and print sales revenue. You will sell strategic advertising solutions to current and new advertisers, helping their businesses grow by leveraging our media product suite, traffic, and digital data to reach their target audience. This position involves managing a full sales cycle: prospecting, leading presentations, creating proposals, closing business opportunities, and managing post-sales campaign results. Hearst Newspapers operates on a hybrid work week schedule. Why Times Union Media Group? Our people make the difference! Our diverse team is filled with passionate individuals who want to win. We offer an upbeat and collaborative working environment where challenging the norm is encouraged. With ample opportunities to learn new skills and advance within the organization, our team members are given the tools to learn and grow their careers. What will you do? • Own The Full Sales Cycle: Call on local medium to large sized businesses to show the value of our suite of digital media advertising products from social media, digital display, video, SEO/SEM as well as more traditional advertisements. You will have an assigned account list of existing and prospective accounts, but also are encouraged to network. You will own the full sales cycle, working with your clients on a year-round basis, upselling additional products with the support of your local account management team., • Product Expertise: Become an expert on our digital and print products/services. The first three weeks of hire, you will be provided with both global and local training to be fully educated before even going out on your own! You will also have full support throughout your career which includes continual learning and training to grow and achieve success as a Strategic Account Executive., • Execute sales tactics: Implementing marketing strategies, delivering effective sales presentations with passion to consistently earn, retain and increase revenue., • Advertising Solutions: Create engaging advertising solutions to solve clients' business needs., • Client Solutions: Recommend new products and promotional opportunities to current clients and handle objections efficiently. Be a large part of the local business community and boost your clients' businesses through multiple digital media channels., • Forecasting: Manage client pipeline and monthly revenue forecast in Salesforce.com. What will it take to be successful? • Purposeful: You are direct and get things done quickly, with confidence, integrity, and determination., • Adaptable: You react and adjust to changing conditions and come up with practical ideas to deal with them., • Driven: You have self-assurance and competitive drive, delivering high-quality, organized, and repeatable results., • Communicator: You are a lively and intelligent person with a stimulating influence on others., • Trend-savvy: You will keep informed of industry developments to ensure our digital advertising strategies remain cutting-edge and effective. What we're looking for: • Education: BA/BS degree in Advertising, Marketing, or Communications a plus or equivalent experience., • Experience: 3+ years of business-to-business outside sales in advertising or media, with a proven success in new business acquisition and exceeding revenue goals., • Skills: Superior presentation, interpersonal, and communication skills. Technically savvy with experience in Salesforce, Excel, and PowerPoint., • Mindset: Goal-oriented, competitive, and forward-thinking with strong business and financial acumen. What we offer: • Dynamic Environment: A great work environment where it's never boring., • Comprehensive Training: Paid in-depth sales and product training., • Competitive Compensation: Competitive base salary with uncapped commissions for unlimited earning potential., • Collaborative Culture: Ideas and input are always welcome., • Benefits Package: Health, dental, vision coverage, flex spending accounts, short & long-term disability insurance, 401k with company match, and paid time off, and additional perks. Join us at Times Union Media Group and Hearst Newspapers, a Division of Hearst and become part of a team that values innovation, collaboration, and customer success. Apply now to make an impact in the Albany, NY advertising market! In accordance with applicable law, Hearst is required to include a reasonable estimate of the compensation for this role if hired in New York State. The reasonable estimate, if hired in New York State, is up to $60,000 base plus commissions with on target earning potential of $100,000 - $130,000 annualized based on individual performance. Please note this information is specific to those hired in New York State. If this role is open to candidates outside of New York State, the salary range would be aligned to that specific location. A final decision on the successful candidate's starting salary will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education. About Times Union Media Group: Based in Albany, the Times Union is the leading news organization in New York's Capital Region, Hudson Valley and beyond. The news organization is widely respected for its focus on local news and watchdog reporting, particularly on state government and politics. It has won numerous state and national awards for its work on both print and digital platforms and has repeatedly been named New York's 'Newspaper of Distinction' by the state editors association. Through the Times Union Media Group, we offer innovative marketing and advertising solutions to local, regional, and national clients. These include event marketing, a full complement of digital marketing solutions, targeted and total market coverage print solutions and more.

Hearst Times Union Media Group is looking for a driven Account Executive to join our Capital Region sales team. This is a full-cycle, new business-focused sales role where you'll be responsible for prospecting, closing, and growing new accounts, while building long-term partnerships with local and regional companies. You'll also have a book of existing accounts that generate commissions and you can upsell on our wide swath of digital marketing solutions. You'll have the backing of one of the most recognized media brands in the country, plus access to cutting-edge AI tools that help you prospect smarter, close faster, and maximize your earning potential. If you're competitive, resourceful, and motivated by uncapped earnings, this is an opportunity to take your sales career to the next level. Why Join Hearst Times Union Media Group? • Uncapped Earnings Potential Base salary + aggressive commission structure. Top performers consistently exceed targets., • Sell with a Competitive Edge Leverage advanced tools like ChatGPT Enterprise to streamline prospecting, sharpen presentations, and accelerate deal cycles., • High-Impact Role in a Strong Market Albany is a dynamic market for SMB's, with endless opportunity to build new business and expand client relationships., • Trusted Brand & Premium Products Represent a respected media organization with a powerful portfolio of advertising solutions and a massive audience reach. Our team makes sales from $5000 to $500,000., • Career Growth & Mobility We invest in our people. Whether you want to grow your book, move into leadership, or expand into new markets, there's a path here. Be part of a team of six AE's reporting to a Sales Director who invests their time in you, making you better every day! Work inside (presenting on Microsoft Teams) and Go outside, we highly value in person meetings. Regular get togethers, happy hours, be part of a Sales office of over 30 sales and support staff. Hybrid schedule, Monday and Friday remote, Tues/Wed/Thursday in office. What You'll Do: • Own the Full Sales Cycle Prospect, pitch, close, and grow accounts across digital, event, and print solutions., • Drive New Business Proactively identify and connect with small, medium and large businesses through outreach, networking, and market awareness., • Present a compelling suite of products including best in class Content Marketing, Hearst Any Screen Streaming Television Advertising, SEO, SEM, display including programmatic, paid social media marketing, Email marketing, print solutions, and more., • Build & Manage Your Pipeline Maintain a strong pipeline of new and existing business using Salesforce, Outreach, ChatGPT Enterprise, and consistently meet activity and revenue targets., • Deliver Compelling Presentations Lead discovery conversations and present media plans that clearly demonstrate value and ROI., • Leverage AI to Win More Deals Use over a dozen of our customized GPT's, AI-powered tools that increase your efficiency, improve client engagement, and close business faster. What Sets You Apart: • You're a hunter who thrives on winning new business, • You are dynamic on the phone and in person., • You know Albany and the Capital Region well., • You're competitive and goal-oriented, with a track record of exceeding targets, • You're confident in client-facing situations, from cold outreach to executive presentations, • You're adaptable and resourceful, able to navigate challenges and find solutions, • You're strategic in your approach, not just transactional, • You bring strong communication and relationship-building skills Qualifications: • BA/BS degree in Advertising, Marketing, or Communications a plus or equivalent experience., • 2+ years of B2B sales experience (media, advertising, business or related industry preferred), • Proven success in new business development and revenue growth, • Experience managing a full sales cycle, • Adept at using CRM tools (Salesforce, Outreach, or similar., • Existing relationships in the Albany market are a plus Our Benefits: At Times Union Media Group we not only support our employees through personal and professional development, but we also believe in promoting each individual's physical, financial and emotional wellbeing (and that of their family). Our industry-leading benefits include: • Physical Wellbeing: Medical, Dental, and Vision coverage to keep you and your family healthy., • Invest for the Future: Competitive retirement plan with matching program in most markets., • Generous Paid Time Off: Recharge with ample time off, including holidays and vacation., • Paid Parental Leave: Support for growing families, with paid leave for new parents., • Monthly Child & Dependent Care Reimbursement: Financial support for the care of your loved ones., • Emotional Wellbeing: Be your best self with our mental wellness benefits., • LGBTQ+ & Inclusive Health Services: Inclusive healthcare designed for every individual's unique needs., • Fertility Coverage & Menopause Support: Helping you along every step of your family journey., • Pet Wellness Reimbursement & Rover Credits: We care about your pets, too helping you keep them happy and healthy., • And more, click here for additional benefits and details. Ready to Make an Impact? Join us and be part of a team that's transforming local media through technology and human connection. Apply now to launch your next chapter as a trusted media partner to businesses across Albany. Learn more about Hearst Newspapers at www.joinhnp.com In accordance with applicable law, Hearst is required to include a reasonable estimate of the compensation for this role if hired in New York State. The reasonable estimated starting base salary, if hired in New York State, would start at about $50,000 (base salary), plus commissions with on target first year earnings potential of $75,000 - $125,000 (annualized) based on individual performance. There is no commission cap. Please note this information is specific to those hired in New York State. If this role is open to candidates outside of New York State, the salary range would be aligned to that specific location. A final decision on the successful candidate's starting salary will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education. About Us: Based in Albany, the Times Union (www.timesunion.com) is the leading news organization in New York's Capital Region, Hudson Valley and beyond. The news organization is widely respected for its focus on local news and watchdog reporting, particularly on state government and politics. It has won numerous state and national awards for its work on both print and digital platforms and has repeatedly been named New York's 'Newspaper of Distinction' by the state editors association. Through the Times Union Media Group, we offer innovative marketing and advertising solutions to local, regional, and national clients. These include event marketing, a full complement of digital marketing solutions, targeted and total market coverage print solutions and more. HNP Overview: With 2,500 employees across the nation, Hearst Newspapers (HNP) represents a network of 28 daily and 50 weekly publications, including the Austin American-Statesman, Houston Chronicle, San Antonio Express-News, San Francisco Chronicle and Times Union (Albany). Our portfolio also includes several top digital-only news and lifestyle sites such as Chron., CT Insider, MySA and SFGATE, along with marketing services businesses like Medium Giant and entertainment brands such as King Features Syndicate. At HNP, we're investing in new and innovative ways to tell stories growing newsrooms, diversifying tools and evolving platforms to support the millions of people who trust us each month to help them make decisions, take action and be inspired. Be part of something bigger Your Headline Awaits

Build your future at Curia, where our work has the power to save lives Curia is a global contract development and manufacturing organization (CDMO) with over 30 years of experience partnering with pharmaceutical and biotech companies to provide life-saving treatments to patients. At Curia, we are on a mission to advance our customers' therapies from curiosity to cure and ultimately to improve patients' lives. We proudly offer • Generous benefit options (eligible first day of employment), • Paid training, vacation and holidays (vacation accrual begins on first day of employment), • Career advancement opportunities, • Education reimbursement, • 401K program with matching contributions, • Learning platform, • And more! Position overview The QC Laboratory Remediation Manager is an integral part of the Curia team, contributing to our success by leading the QC lab remediation program. The laboratories test chemical intermediates, raw materials, API's, and stability of those products. The QC Lab Remediation Manager will drive the QC lab improvement initiatives to maintain regulatory compliance & simultaneously implement continuous improvement initiatives. The role requires assessing gaps in existing QC lab systems, identifying simple and compliant solutions and implementing the solutions for routine operations. This role will also lead the QC lab LIMS implementation. Identify key areas of improvement and develop robust CAPA plans To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential job duties • Establish and maintain QC lab remediation and continuous improvement, • Work with QC supervisors and QC Manager to complete regulatory inspection and customer audit commitments in an effective and timely manner, • Trend QC lab performance metrics, identify areas of improvement and implement robust CAPAs, • Play a key role in QC lab inspection readiness plan, • Perform gap assessments for Curia network regulatory inspectional observations for QC and implement CAPAs for the gap areas., • Develop a compliant and practical training and qualification program in the lab, develop training metrics and train the trainers, • Perform periodic walkthroughs, identify any potential themes and drive systemic CAPAs working with the QC supervisors and the QC manager, • Update analytical methods, procedures, and training modules to drive improvements, • Lead QC lab LIMS implementation, will support as a key conduit between site QC operation, IT and Global Quality Systems teams in driving the Master Data development, procedural updates and UATs, • Establish new and improved ways to perform the job by challenging established procedures. Education, experience, certification and licensures Required • Bachelor's Degree in Chemistry or relevant field, • Minimum of 5 years of relevant related work experience plus 2 years in a team leadership role., • Investigations experience including root cause analysis, writing, and CAPA identification, • Good understanding of GMP requirements for QC operations, • Previous experience managing a QC team in a commercial product GMP environment Preferred • Advanced degree in Chemistry or related field., • Investigations experience in a laboratory setting, • Pertinent training/courses, • Experience in a cGMP QC environment Knowledge, skills and abilities • Ability to recognize what needs to be done, take action, and accomplish results, • Strong oral and written communication skills, including effective listening, • Demonstrated ability to effectively utilize team resources, • Expert in cGMP, USP, EP and FDA regulations, • Technical competence including the understanding of theory and interpretation of all lab techniques, • Proficient use of computer software, including Microsoft Office Suite (excel, word) and other required software, • Strong organizational skills with the ability to multi-task, • Prior experience and knowledge in FDA GMPs (21 CFR, 211, 820, and/or 600); ISO 9001 and 13485 Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Work environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee has the potential of being exposed to fumes or airborne particles and toxic or caustic chemicals (wearing proper Personal Protective Equipment will be required in these situations). The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; outside weather conditions; and risk of electrical shock (always being aware of one's environment and taking proper precautions is required). The noise level in the work environment is usually moderate. Employee will be responsible for generating hazardous waste for treatment, storage and disposal. Affected employee will need to be familiar with the applicable training requirements included in the Resources, Conservation and Recovery Act. Employee will understand waste labeling, secondary containment, chemical compatibility, storage time limits, container size and quantity limits, container integrity when waste is left unattended and improper disposal of hazardous materials. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel as classified. Management reserves the right to revise or amend duties at any time. Other Qualifications • Must pass a background check, • Must pass a drug screen, • May be required to pass Occupational Health Screening Pay Range: $106,100-$136,000 Education, experience, location and tenure may be considered along with internal equity when job offers are extended. We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Curia, in any form without a valid, signed search agreement by an authorized signatory in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Curia. No fee will be paid in the event the candidate is hired by Curia because of the unsolicited referral. All interested applicants must apply online. Please be aware of scammers. Curia will only send offer letters and requests for sensitive personal information from a curiaglobal.com email address. Curia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Curia is an E-Verify employer.

Work closely with the NYSDOT CISO and other cybersecurity team members to support security and compliance. Strong understanding of TCP/IP, routing, switching, and network security principles. Hands-on familiarity with modern network security monitoring, event analysis, and infrastructure documentati

Job Description Are you looking for a meaningful part-time role with Guardian Outreach Ministries Inc. that gets you out of the house, connects you with people, and allows you to make a real difference in cities like Phoenix, Nashville, Dallas–Fort Worth, or Los Angeles? If you're energized by face-to-face interaction and want your work to support veterans and first responders, this Outreach Specialist opportunity could be exactly what you're looking for. Apply today and start making an impact in your community!As our part-time Outreach Specialist, you'll earn a competitive wage of $20–$30 per hour, plus bonuses. We also offer our amazing team excellent benefits and perks, such as:Bonus structureFlexible scheduleGrowth opportunitiesMentor/apprentice programWHAT WILL YOU DO EVERY DAY AS AN OUTREACH SPECIALIST?In this part-time role, you'll arrive at a local golf course or community event, set up materials, and become the welcoming face of Guardian Community. You'll naturally engage golfers and attendees in friendly conversation, share the mission, answer questions, and build genuine connections. Throughout the day, you'll help facilitate outreach activities, speak with potential supporters, and ensure the event runs smoothly from setup to breakdown. Each interaction you have contributes to a larger purpose, bringing awareness and support to veterans and first responders in your community.WHEN WILL YOU WORK?This is a flexible part-time role with shifts primarily Thursday–Sunday during daytime business hours, with occasional early morning or evening events, and daily travel directly from home to assigned local event locations.WHAT DO YOU NEED TO BE OUR OUTREACH SPECIALIST?Reliable transportation and ability to travel locallyProfessional, dependable, and engaging demeanorTech-savvy with smartphone use for updates/reportingComfortable working Thursday–Sunday shiftsAbility to stand, walk, and work outdoors during eventsExperience in golf, community outreach, promotional events, fundraising, customer service, hospitality, or sales is preferred.GUARDIAN OUTREACH MINISTRIES INC.: WHO ARE WE?Guardian Outreach Ministries Inc. is a rapidly growing, faith-centered 501(c)(3) nonprofit in Florida dedicated to preventing veteran suicide through community outreach. We serve veterans, first responders, and local communities by fostering mentorship, fellowship, and practical support to help individuals rediscover purpose and hope. Our hands-on approach includes over 120 Guardian Day events each weekend across a national network of golf course partners, making our mission impactful. We value integrity, accountability, and service, empowering our team to take ownership and authentically represent Guardian. Our culture is faith-friendly, welcoming those who are energized by purpose-driven work and committed to supporting veterans in need. If you're ready to make a difference in the lives of veterans and their families, we encourage you to apply and join our mission!READY TO START?Bring your energy, your personality, and your passion for helping others to a role that truly matters. Our initial application process is fast, simple, and mobile-friendly. Apply now!

Job Description cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above". cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset. Position Summary The Field Services Project Manager plays a critical role within cb20's Project Management Office (PMO) by serving as the primary on-site strategic partner and single point of contact (SPOC) for cb20's enterprise healthcare client. In this high-impact, customer-facing role, you will lead, plan, execute, and close deskside service initiatives and projects across a main campus and its affiliated regional sites. Your central mission is to drive 'Deskside Service Excellence' and completely protect the client from the operational fatigue of coordinating multi-vendor onsite environments. By owning the day-to-day operations, establishing robust governance, and managing on-site Level 1 IT Technicians, you will ensure seamless and transparent delivery of critical services, including Asset Configuration and Replacement, Net-New Deployments, Endpoint Relocations, and Workstation on Wheels (WoW) Maintenance. Key Duties and Responsibilities • Client Single Point of Contact (SPOC): Serve as the primary strategic interface and SPOC between cb20 and client IT leadership, • Governance & Stakeholder Communication: Own and facilitate the program's governance structure. Run recurring weekly planning and program status meetings, set stakeholder expectations, and proactively mitigate alignment risks., • Scope & Financial Management: Maintain, monitor, and report on project schedules, scope, and overall financial health. Work with cb20 PMO and client leadership to align with operational budgets and ensure project targets are met on-time and on-budget., • Change Request Management: Identify, assess, and document any requests for changes in project scope. Estimate effects of changes on schedules, resources, and cost using cb20's formal Change Request processes. Seek mutual written approval before proceeding with any out-of-scope work., • Day-to-Day Operations Management: Directly manage the day-to-day work, scheduling, and tactical resource allocation of dedicated on-site Level 1 Technicians to ensure maximum utilization and performance., • Task Allocation: Oversee and assign technician tasks across the four core services defined in the program scope: Asset Configuration & Replacement, Net-New Deployments, Endpoint Relocations, and Workstation on Wheels (WoW) Maintenance., • Staffing and Churn Mitigation: Directly handle on-site resource management to establish strong institutional knowledge, minimize retraining churn, and coordinate technical training & onboarding of new cb20 technicians on customer systems., • Workforce Efficiency: Optimize team scheduling and logistics. Coordinate reverse logistics, travel arrangements, and transportation safety (including eliminating inefficient uses of private vehicles by optimizing field team paths and tools)., • Assessment & Site Walks: Personally, own or oversee detailed assessment activities, including pre-move site walkthroughs for endpoint relocations, hardware inventory captures, network jack identifications, and building Excel-based relocation matrices., • System of Record Maintenance: Ensure the prompt, complete, and accurate update of client tracking systems (ServiceNow) for all location adjustments, asset inventory, and service tickets., • Deliverables Logs & Artifacts: Deliver and maintain essential PMO artifacts: integrated project plans, technician schedules, deliverables logs, and active Risk/Action/Issues/Decisions (R/A/I/D) logs, as well as formal closeout documents., • Knowledge Transfer & SOPs: Draft, review, and maintain Standard Operating Procedures (SOPs) and Program Runbooks. Coordinate technical knowledge transfers with client IT staff, particularly regarding system admin settings and critical configuration changes., • Billing & Activity Tracking: Execute daily and weekly activity tracking across the deskside team, managing the logging necessary to support correct billing splits and unit-based pricing reconciliation. Qualifications & Requirements • Minimum of three (3) years of project management experience, or equivalent, with at least two (2) years dedicated to managing IT Infrastructure and Deskside Support projects., • Proven record of executing successful IT Infrastructure deployments, PC lifecycle refreshments, and enterprise workstation relocations on-time and on-budget., • Strong understanding of IT infrastructure, IT business solutions, endpoint technology, and enterprise ticketing platforms (ServiceNow preferred)., • Experience working with formal Waterfall project management methodologies and a thorough knowledge of project life-cycle phases (Initiation, Planning, Execution, Monitoring, Closing). Required Skills & Competencies • Exceptional business judgement, leadership, and team management skills, with a focus on coaching and driving technical staff performance., • Demonstrated ability to adapt and prioritize effectively in a high-intensity, fast-paced enterprise healthcare environment., • Strong negotiation and interpersonal communication skills; capable of managing diverse stakeholder expectations from medical directors to field technicians., • Ability to manage multiple project workstreams simultaneously and systematically meet rigorous program deadlines., • Proficiency with project scheduling and planning tools (Smartsheet, MS Project) and enterprise suites (Microsoft Word, Excel, PowerPoint, Outlook)., • Strict adherence to operational and professional standards as outlined in the cb20 Company Manual. Education & Certification Bachelor's degree in Information Technology, Business Administration, Project Management, or a related field (strongly preferred). Location Albany, NY (Onsite dedicated workspace at Albany campus; will include minimal local travel to regional practice sites in Saratoga, Glens Falls, and Hudson, NY) Work Schedule Monday - Friday, 8:00 AM - 5:00 PM (40 hours/week; subject to additional hours based on customer demands) Work Environment & Physical Demands • Working Hours: Standard 40 hours per week, typically Monday through Friday, 8:00 AM to 5:00 PM. Additional availability outside standard business hours may be required to accommodate critical healthcare operations or major system moves., • Travel: While the role is based out of Albany , periodic travel to regional practice sites is expected to supervise field activities., • Physical Demands: Typically sedentary office environment with frequent onsite movement for walkthroughs and inspections. Occasional lifting or handling of light IT equipment (typically not exceeding 15 lbs) may be required.

Job Description cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above". cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset. Summary As a Field Services Technician, you will be responsible for installing and maintenance of laptops, desktops, thin clients, monitors, & peripherals. Technicians will need to complete proper inventory and asset recording processes prior to and during delivery. Duties and Responsibilities • Install new laptops, desktops, thin clients, monitors and peripherals, • Removal of all disconnected/surplus equipment and transport back to specified customer locations., • Proper data collection on each install/unit., • Update and submit work orders, expense reports and timesheets to respective departments., • Function as a liaison between cb20 team and the customer., • Minor cart and hardware assembly, maintenance & repair. Qualifications Requirements/Job Specifications Education: AAS degree in computer science preferred or equivalent combination of education and experience. Experience: 2+ years’ experience with field services support and network cabling. 2+ years’ experience with PC systems, related peripherals, structure cabling, common software programs and operating systems. A clean/valid driver’s license is required. Standards: Ability to follow standards as outlined in the cb20 Company Manual. Skills: Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties. Ability to perform final configuration tasks on customer premise. Excellent customer service and communication skills. Working time: 40 hours/week. All other times as defined by the demands of the customers and department’s needs. Lifting: Ability to lift 50 lbs.

Job Description cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above". cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset. As a Site Lead – Support Center Engineer III, you will provide support for managed services customers. This role is responsible for providing customers with technical support, remotely and/or on-site so that they can complete core and essential duties of their roles with functional, required equipment. The candidate should be able to explain features of technical products, answer questions about installation, configuration, upgrades, customization, and usage of technical equipment. A Support Center Engineer applies basic diagnostic techniques to identify problems, investigate causes, recommend solutions to correct common failures, and escalate complex problems when required. Providing a high level of professionalism and day-to-day customer service. Responsibilities: • Acts as an incident and problem manager for major outages., • Is a technical knowledge escalation and subject matter expert point for the on-site team., • Triages and resolves high level escalated tickets., • Develops technical training and mentors’ on-site team for best practices of the Support Center and Managed Services., • Helps to make customer onboarding run smoothly., • Solve technically complex, strategic, high-profile, or long-running customer issues., • Assists in automation and efficiency practices for Managed Services, • Participates as an on call technical escalation point., • Assists and oversees tool development., • Oversees the customer experience feedback loop., • Participates in solutioning technology for customers that originate in the Support Center., • Works to have technology best practices in place for managed services customers that are included in their service., • Perform triaging, troubleshooting, and support to client via telephone, chat, email support, or tickets., • Document all pertinent end user information in ticketing system., • Provide support for users utilizing laptops, workstations, desktops, iOS, and Android devices., • Provide connectivity support for user’s devices., • Configure and install software for end user devices such as laptops, workstations, and tablets., • Support the systems and networks of customers., • Provide exemplary customer service., • Perform customer call backs as required., • Using problem-solving and people skills to ensure swift resolutions to technical issues., • Troubleshooting, and diagnosing error messages and failures., • Provide Tier 1, Tier 2, and Tier 3 support., • Ensure system backups are completed., • Create and maintain client and support documentation., • Testing, troubleshooting, and diagnosing error messages and failures., • Install, configure, maintain, and monitor Windows, Linux, VoIP, PC, Storage, Virtual, Mobile, Server, O365/M365, and Network environments., • Configure, deploy, and troubleshoot patching for devices., • Check and troubleshoot backup jobs/engines. Qualifications Requirements/Job Specifications Education: Bachelor's degree or higher in computer science or related field, OR equivalent combination of education and work experience. MCSE\MCITP certificate or equivalent knowledge. Meraki certification or equivalent knowledge. Experience: 8+ years of IT engineering experience and Windows Administration. Industry expertise with enterprise infrastructure solution development (physical computer, networking, storage, or data center concepts). Standards: Ability to follow standards as outlined in the cb20 Company Manual. Skills: Strong working experience in networking, WAN, LAN topology, and support; installing, configuring, and setting up workstations, servers, and printer. Working experience in building, troubleshooting, and maintaining VMWare and Hyper-V Virtual networks; Microsoft product portfolio; various technology OEMS. Excellent troubleshooting skills, the ability to multitask, and strong written and verbal communication skills. Working time: 40 hours/week. All other times as defined by the demands of the customers and department’s needs. Lifting: Typically, no lifting more than 25 lbs.