Desktop Support Technician - Contract to Hire Opportunity
4 days ago
New York
Job Description Onsite Desktop Support Technician - NYC, NY • Contract to Hire Opportunity, • Start Date - ASAP Key Accountabilities • Provide IT support to all users in the Americas, • Provide support through phone/email/service tickets to front and back office users on desktop issues, • Install, upgrade, support and troubleshoot Windows operating systems, computer hardware (and any other authorised peripheral equipment) and across a range of authorised software applications, • Perform general preventative maintenance, • Assist facility matters when needed including moves, adds, and changes, • Raise, update and close all support tickets regularly and promptly., • Participate and implement in global projects, • Provide on site and remote support, • In depth knowledge of Windows desktop technologies., • In depth knowledge of Desktop and laptop hardware., • Intermediate knowledge of TCP/IP, DNS and Internetworking Technology, • Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook), • Knowledge of Server, Voice & Communications Infrastructure., • Knowledge of various Operating systems (e.g. Windows, Linux, Apple), • Knowledge of Audio and Video Conferencing technologies., • Knowledge of common Market Data applications and services., • Relevant industry certifications may include Microsoft MCP, MCSA or individual Microsoft specialist training such as Excel, Word, PowerPoint, Outlook or ITSM products, • Associates Degree in Computer Science, related field or equivalent experience, • Minimum 5 years Desktop Support experience, preferably within a financial services organization. Special Job Requirements: • Flexible hours - There is a work shift system and it covers from 7-6. The Technician would be working from 7am , 8am or 9am to finish in a staggered manner., • Occasional afterhours and weekend work as needed. Competencies • Customer Service – Strives for high levels of customer satisfaction. Going out of our way to be helpful and pleasant to our customers., • Efficiency – Plans ahead, manages time efficiently, is punctual, is cost conscious and is constantly thinking of better ways to do things., • All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers., • F2OnSite supports and adheres to all state laws regarding background checks., • This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours. Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com. WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.