Shift Manager
hace 20 días
Ronkonkoma
Job Description MUST BE 18 YEARS OF AGE Ideal Candidate: A thoughtful leader who is detail-oriented and possesses excellent organizational, communication, interpersonal skills and abilities, and a solid financial acumen. A growing leader who will support the General Manager and deliver an excellent Guest experience. Summary of Position: The Shift Manager supports the General Manager in managing the day-to-day operations of a Park, including all HR and purchasing responsibilities and supporting the team to achieve business goals. Responsibilities: Help to oversee all Finance and Business Aspects of the Park • Assist the General Manager in managing the P&L for the Park and identifying ways to grow the business and manage operations costs, • Proactively review the GM dashboard results weekly and identify opportunities and risks, • Assist the General Manager with monitoring cash handling processes and spot check for accuracy: audit financials weekly, • Manage all inventories and place orders as needed (clothing, socks, hats, cleaning supplies, and office supplies) Personnel Management • Assist General Manager with creating Manager and Team Member schedules and ensure proper staffing on all shifts; address staffing challenges as needed, • Help hire, train and develop Park Team Members; Provide ongoing training and direction as needed., • Perform all Park level HR tasks (new hire paperwork, orientation, training, performance reviews, maintaining employee files) Guest Services • Proactively engage with Guests to gather feedback; Own Guest satisfaction., • Help oversee or assign somebody to oversee all front of house activities including, cashier performance, cash management, Guest check-in process, Guest concerns and safety and cleanliness throughout the lobby area, • Help develop and maintain a customer service culture throughout the Park Marketing • Help oversee Event Manager/Coordinator and Party Hosts and ensure all events are executed seamlessly, • Go out into the community monthly to build relationships with local businesses and organizations Maintenance/Safety • Help monitor overall Park safety and cleanliness; ensure company policies and standards are practiced by all Team Members, • Oversee or assign somebody to oversee all Court Monitors and back of house activities including, safety inspections, equipment maintenance, cleaning schedules and repairs, • Master all technology and systems in your Park; know what to do if an issue arises, • Must be fluent in the emergency and evacuation plans for your Park Other • Attend mandatory meetings and trainings., • Other duties as assigned. Expectations: • First-aid, CPR and AED certified preferred, • Serve as a champion and role model for the Company’s Core Values and Mission/Vision/Values statement in everything you do., • Be PRESENT in your Park, • Demonstrate management/leadership skills -Ability to lead, motivate and inspire a team, • Ensure GM or AM is scheduled to work during all hours of operations, where possible, • Communicate clearly and effectively, • Maintain a strong presence and ability to influence/enforce proper behaviors, • Demonstrate sound decision- making skills, • Go above and beyond in providing exceptional Guest experience, • Demonstrate maturity in all interactions., • Must be available to work nights, weekends and holidays.