Financial fraud jobs in Piscataway, New JerseyCreate job alerts

Job Description The Director of Compliance is responsible for establishing and implementing an effective compliance program to promote legal, ethical and proper conduct throughout APluscare operations. The Director of Compliance ensures that the Agency has robust compliance policies, compliance education programs, reporting channels, monitoring mechanisms and processes for remediating non-compliance and provides guidance to the senior management team and Board as needed to appropriately address areas of risk. Job Duties: • Oversee and monitor the implementation and operation of an effective compliance program covering all elements of the system, including but not limited to residential programs, day habilitation programs, wellness programs, and behavioral health, • Conduct weekly supervision with Program leaders to ensure overall agencies compliance are met., • Facilities completion of all required items or duties for the department heads of the agency., • Perform an annual organizational risk assessment and develops a compliance work plan that includes the compliance and internal audit plan and educational curriculum., • Provide a formal report on an at least a quarterly basis to the CEO, to the leadership team, and to the Board as requested by the CEO, regarding compliance work plan progress, audit results/trends and significant internal and external compliance developments., • Develop and implement periodical reviews/updates compliance policies and compliance procedures to ensure that they appropriately addressed., • Develop and oversee the implementation of an annual compliance education curriculum that includes mandatory general compliance education for all employees., • Ensure that the Agency has an effective mechanism for promptly logging, triaging, investigating and remediating reports of suspected non-compliance that includes a root cause analysis and corrective action plan when reported concerns are substantiated., • Ensure that there are mechanisms for reporting identified compliance violations to Government authorities in accordance with applicable law., • Serve as a resource to executives and management for compliance guidance and assistance in establishing and implementing compliance risk minimization strategies that reduce the Agency's vulnerability to fraud and abuse., • Monitor changes in laws, regulations, rules, enforcement agency guidance/initiatives and case law developments., • Oversee the Agency's privacy function to ensure the development, implementation, maintenance of, and adherence to the system's policies and procedures covering privacy of, and access to, protected health information in compliance with laws and the Agency's privacy practices., • Oversees the internal audit function, including developing and implementing an annual work plan., • Responsible for reading, knowing, and complying with all appropriate governing documents in the administration of Agency programs be it contracts, agency policies and procedures, State or Federal standards, specific program operations manuals and circulars both internal and external, and the like., • Completes and/or reviews all reports, forms, schedules and other documentation as required by the agency., • Tracks all QA reporting and forms, ensuring all necessary follow-ups are completed that were noted., • Responsible for ensuring the complete training and onboarding and completion of Orientation for all new hire employees., • Completes and conducts new hire probationary logs and employee evaluations., • Responsible for ensuring all staff training for the department are in compliance as it pertains to the DDD and the College of Direct Support (CDS), • Works flexible hours when needed for the benefit of the programs., • Interview and participates in hiring qualified personnel to maintain appropriate staffing levels., • Monitors quality assurance and improvement activities and recommends action at all levels of services., • Represent APluscare to other groups, organizations and the general public, ensuring the accuracy of public information materials., • Assure that skilled nursing and other therapeutic services furnished are under the supervision and direction of a physician or a registered nurse., • Ensure and supports appropriate staff supervision during all operating hours., • Support and maintain all corporate policies, procedures, and quality and confidentiality Standards., • Perform all other duties as assigned by the Executive Director or his/her designee. Qualifications • A bachelor's degree is behavioral health, Health Care Administration or related field with a minimum of 2 years of experience working with individuals with developmental disabilities is preferred, • Must possess thorough knowledge of laws, rules and regulations pertaining to DDD and provider operations (including Stark, antikickback and other fraud and abuse laws), and principles, practices and techniques of compliance management, including program planning and implementation, fiscal/financial analysis and basic accounting., • Employee must cooperate with the licensee and department staff in any inspection or investigation, • Employee must successfully complete and demonstrate proficiency in all areas of required training., • Valid Driver's License, • Must be at least 18 years of age, • Push, pull, and lift up to 50lbs

Job Description Job Title: Registered Dental Assistant Department: Operations Reports to: Dental Practice Manager FLSA Status: Non-Exempt Company Overview ProSmile is one of the fastest-growing dental organizations, with a vast network of multi-specialty practices across New Jersey, Pennsylvania, Virginia, Michigan, Illinois, Wisconsin, Indiana, Washington D.C., and Maryland. Our practices are led by top-tier dentists who are committed to providing exceptional patient care while offering a supportive environment for dental professionals to thrive. We focus on delivering personalized, gentle care to our patients and creating a collaborative workplace with opportunities for mentorship, growth, and ongoing training. Position Summary As a Registered Dental Assistant, you will help support the clinical needs of our patients and doctors. The duties of a Dental Assistant are very important for the functionality of our dental offices. These duties can include patient care, recordkeeping, and appointment scheduling. As a Registered Dental Assistant, you will work under the supervision of dentists and work closely with dental hygienists in their day-to-day activities. Duties and Responsibilities The duties include, but are not limited to: • Clearly demonstrate knowledge of dental instruments and assist the dentist in rendering patient care chairside., • Maintaining inventory control in the operatories where treatment is rendered by the Provider, • Adhering to OSHA, HIPAA, and CDC guidelines, • Deliver world class patient interactions related to scheduling, follow up treatment, post-surgical information and record keeping, • Be able to perform basic lab procedures such as taking impressions, pour models, and preparing cases for external labs., • Remove excess cement from crowns or other restorations and orthodontic appliances;, • Fabricate and cement temporary crowns and bridges after preparation of tooth (teeth) by a dentist., • Placing and removing rubber dam and clamp., • This does not include intra-oral occlusal adjustment;, • Trial size (pre-select) orthodontic bands, wires, stainless steel crowns and temporary crowns intra-orally or on diagnostic models;, • Place and remove arch wires and ligature wires, • Remaining items that are within the scope of Registered Dental assistant., • Maintaining public area appearance, • Performs miscellaneous job-related duties as assignedQualifications, • High School diploma or GED required, • Easily able to learn new technologies and systems required and demonstrates a desire to learn, • Applicable licensing required for the state in which you will work: Dental Radiologic Technologist (DRT) license or willing to pursue licensure immediately required., • Certified Dental Assistant certificate preferred, • Registered Dental Assistant License preferred, • 1+ years work experience as a Dental Assistant preferred, • Ability to work in a fast-paced environment, • Requires some flexibility in scheduling, such as the ability to work evenings and weekends as needed, • X-ray License required, • Current NJ Registered Dental Assistant license, • Active CPR Certification is required.Knowledge and Skills/Expected Competencies, • Knowledge of dental instruments and patient care., • Ability to clearly communicate medical information to professional practitioners and/or the general public., • Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines. Benefits Summary At ProSmile, we are committed to supporting the health and well-being of our employees and their families. We offer the following benefits for Full Time Benefits Eligible Positions (35+ hours per week) and Part Time Benefits Eligible Positions (30-35 hours per week): • Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks., • Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options., • Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits., • Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses., • Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans., • Additional Perks:, • Employee Assistance Program (EAP), • Identity Theft & Fraud Protection, • Legal Support Services, • Discount Programs (including pet insurance, travel, theme parks, electronics, etc.), • Wellness Programs The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee. Equal Employment Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply. Company Safety We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards. Powered by JazzHR WugdOHTQ9t

Job Description Job Title: Registered Dental Assistant Department: Operations Reports to: Dental Practice Manager FLSA Status: Non-Exempt Company Overview ProSmile is one of the fastest-growing dental organizations, with a vast network of multi-specialty practices across New Jersey, Pennsylvania, Virginia, Michigan, Illinois, Wisconsin, Indiana, Washington D.C., and Maryland. Our practices are led by top-tier dentists who are committed to providing exceptional patient care while offering a supportive environment for dental professionals to thrive. We focus on delivering personalized, gentle care to our patients and creating a collaborative workplace with opportunities for mentorship, growth, and ongoing training. Position Summary As a Registered Dental Assistant, you will help support the clinical needs of our patients and doctors. The duties of a Dental Assistant are very important for the functionality of our dental offices. These duties can include patient care, recordkeeping, and appointment scheduling. As a Registered Dental Assistant, you will work under the supervision of dentists and work closely with dental hygienists in their day-to-day activities. Duties and Responsibilities The duties include, but are not limited to: • Clearly demonstrate knowledge of dental instruments and assist the dentist in rendering patient care chairside., • Maintaining inventory control in the operatories where treatment is rendered by the Provider, • Adhering to OSHA, HIPAA, and CDC guidelines, • Deliver world class patient interactions related to scheduling, follow up treatment, post-surgical information and record keeping, • Be able to perform basic lab procedures such as taking impressions, pour models, and preparing cases for external labs., • Remove excess cement from crowns or other restorations and orthodontic appliances;, • Fabricate and cement temporary crowns and bridges after preparation of tooth (teeth) by a dentist., • Placing and removing rubber dam and clamp., • This does not include intra-oral occlusal adjustment;, • Trial size (pre-select) orthodontic bands, wires, stainless steel crowns and temporary crowns intra-orally or on diagnostic models;, • Place and remove arch wires and ligature wires, • Remaining items that are within the scope of Registered Dental assistant., • Maintaining public area appearance, • Performs miscellaneous job-related duties as assignedQualifications, • High School diploma or GED required, • Easily able to learn new technologies and systems required and demonstrates a desire to learn, • Applicable licensing required for the state in which you will work: Dental Radiologic Technologist (DRT) license or willing to pursue licensure immediately required., • Certified Dental Assistant certificate preferred, • Registered Dental Assistant License preferred, • 1+ years work experience as a Dental Assistant preferred, • Ability to work in a fast-paced environment, • Requires some flexibility in scheduling, such as the ability to work evenings and weekends as needed, • X-ray License required, • Current NJ Registered Dental Assistant license, • Active CPR Certification is required.Knowledge and Skills/Expected Competencies, • Knowledge of dental instruments and patient care., • Ability to clearly communicate medical information to professional practitioners and/or the general public., • Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines. Benefits Summary At ProSmile, we are committed to supporting the health and well-being of our employees and their families. We offer the following benefits for Full Time Benefits Eligible Positions (35+ hours per week) and Part Time Benefits Eligible Positions (30-35 hours per week): • Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks., • Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options., • Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits., • Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses., • Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans., • Additional Perks:, • Employee Assistance Program (EAP), • Identity Theft & Fraud Protection, • Legal Support Services, • Discount Programs (including pet insurance, travel, theme parks, electronics, etc.), • Wellness Programs The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee. Equal Employment Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply. Company Safety We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards. Powered by JazzHR sbuUctIu24

Job Description Job Title: Compliance Officer Reporting Supervisor: Director of Compliance Position Summary: The Compliance Officer is tasked with instituting proactive systems and methods to include quality, risk & incident management as well as investigations and plans of correction. The overarching responsibility of this position is to eliminate any perils, exposure and liability that could negatively impact or harm APluscare, employees, or the individuals in their care. This professional must implement policies based on DDD and other regulations and ensure the health, safety and welfare of all stakeholders. Job Duties: ● Ensures quality of life of the client served and protected by minimizing risk to the entire Agency and surrounding community. ● Conducts spontaneous and scheduled visits and inspections. ● Creates and revises systems and procedures by analyzing compliance policies and practices. ● Identifies potential weaknesses and risks in operations, documenting needs for improvement, creating corrective plans, and ensuring correction. ● Review Practices on an ongoing basis to ensure prevention of incidents or violations. ● Audits and corrects employee documentation at the residential or individual/ client level. ● Reviews and updates internal policies; recommends and formulates policies, procedures and guidelines. ● Responds to internal and external inquiries related to licensing and compliance issues. ● Creates and maintains compliance and audit documents. ● Resolves compliance and risk problems by analyzing regulations and identifying solutions. ● Facilitates Agency governance filings, licensing, registrations and corporate records for oversight entities. ● Assists in the development and implementation of corporate governance policies, guidelines and templates. ● Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies, as applicable. ● Responsible for compliance activities to include reporting, risk assessments, training and follow up reviews of compliance investigations and notifications. ● Responsible for ensuring that all employees receive all required trainings upon hire and annually thereafter. ● Responsible for ensuring that additional employee development opportunities are available on an ongoing basis to all staff. ● Attends Agency and departmental meetings, trainings, and activities. ● Operates Agency vehicles in accordance with agency standards and policies. ● Is available for after hours on-call duties for urgent facility matters. ● All other duties as requested or assigned by APluscare. Skills/Qualifications: ● Bachelor's Degree is required. ● 3 to 5 years progressive and comprehensive experience or training in internal auditing and regulatory compliance in healthcare. ● Certified in Healthcare Compliance (CHC) by the Health Care Compliance Association preferred. ● Must possess thorough knowledge of laws, rules and regulations pertaining to DDD and provider operations (including Stark, antikickback and other fraud and abuse laws), and principles, practices and techniques of compliance management, including program planning and implementation, fiscal/financial analysis and basic accounting. ● 1-3 years of experience working in the field with individuals with developmental disabilities. ● 2+ years of experience in health care administration. ● Valid Driver's License ● Excellent verbal and written communications. ● Employee must cooperate with the licensee and DHS department staff in any inspection or investigation. ● Employee must successfully complete and demonstrate proficiency in all areas of required training. ● All other duties as required or assigned by APluscare. Physical Demands/Working Conditions: ● Handles detailed work and highly complex problems, balancing multiple tasks simultaneously. ● The ability to effectively communicate (orally and written) and interact with others, including diverse, inter-disciplinary, cross-functional teams ● The ability to read, concentrate and learn ● Physical requirements include: sitting, standing, lifting up to 50lbs, and computer work for long periods of time ● The ability to verbally express ideas in a way that is easily understood by others who are unfamiliar with the topic, including delivering a presentation, giving accurate information or acting as a spokesperson. ● The ability to write concisely and convey meaning in a manner appropriate to different readers, presenting a persuasive argument. ● The ability to handle numbers, gathering statistical data and being able to analyze, interpret and present it in a clear and accurate way. ● Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. ● The ability to apply clinical knowledge to program implementation and educational development of staff. ● The ability to design, plan, organize, and implement projects and tasks within an allotted timeframe. ● Support and maintain all corporate policies, procedures, and quality and confidentiality standards ● Duties and responsibilities may be added, deleted or changed to meet the needs of the organization

Job Description Job Title: Registered Dental Hygienist Department: Clinical Reports to: Chief Dental Officer FLSA Status: Non-Exempt Company Overview ProSmile is one of the fastest-growing dental organizations, with a vast network of multi-specialty practices across New Jersey, Pennsylvania, Virginia, Michigan, Illinois, Wisconsin, Indiana, Washington D.C., and Maryland. Our practices are led by top-tier dentists who are committed to providing exceptional patient care while offering a supportive environment for dental professionals to thrive. We focus on delivering personalized, gentle care to our patients and creating a collaborative workplace with opportunities for mentorship, growth, and ongoing training. Position Summary ProSmile is looking to hire an enthusiastic dental hygienist to join our dedicated dental team. Thanks to a steady demand for our services and a loyal and strong patient base, we are expanding our horizon even further. As a result, we are looking for excellent talent to grow with us. Our Registered Dental Hygienist role is for any qualified individual, including recent Hygiene school graduates! We offer a competitive salary, with an option to join an amazing team. Duties and Responsibilities The duties include, but are not limited to: • Provide excellent patient care, • Take and develop dental x rays, • Assess patients’ oral health and report findings to dentists, • Document patient care and treatment plans, • Educate patients about oral hygiene techniques, such as how to brush and floss correctly, • Performs miscellaneous job-related duties as assignedQualifications, • Dental Hygiene license required, • Active CPR Certification is required., • High school diploma or GED requiredKnowledge and Skills/Expected Competencies, • Ability to clearly communicate medical information to professional practitioners and/or the general public., • Ability to perform the duties and tasks of a Registered Dental Hygienist Benefits Summary At ProSmile, we are committed to supporting the health and well-being of our employees and their families. We offer the following benefits for Full Time Benefits Eligible Positions (35+ hours per week) and Part Time Benefits Eligible Positions (30-35 hours per week): • Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks., • Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options., • Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits., • Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses., • Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans., • Additional Perks:, • Employee Assistance Program (EAP), • Identity Theft & Fraud Protection, • Legal Support Services, • Discount Programs (including pet insurance, travel, theme parks, electronics, etc.), • Wellness Programs The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee. Equal Employment Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply. Company Safety We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards. Powered by JazzHR ObsPKU7ym9

Job Description Job Title: Dental Assistant w/ X-ray Department/Location: Operations Reports to: Dental Practice Manager FLSA Status: Non-Exempt Company Overview ProSmile is one of the fastest-growing dental organizations, with a vast network of multi-specialty practices across New Jersey, Pennsylvania, Virginia, Michigan, Illinois, Wisconsin, Indiana, Washington D.C., and Maryland. Our practices are led by top-tier dentists who are committed to providing exceptional patient care while offering a supportive environment for dental professionals to thrive. We focus on delivering personalized, gentle care to our patients and creating a collaborative workplace with opportunities for mentorship, growth, and ongoing training. Position Summary As a Dental Assistant, you will help support the clinical needs of our patients and doctors. The duties of a dental Assistant are very important for the functionality of our dental offices. These duties can include patient care, recordkeeping, and appointment scheduling. As a Dental Assistant, you will work under the supervision of dentists and work closely with dental hygienists in their day-to-day activities. Duties and Responsibilities The duties include, but are not limited to: • Clearly demonstrate knowledge of dental instruments and assist the dentist in rendering patient care chairside., • Maintain inventory control in the operatories where treatment is rendered by the Provider., • Adhering to OSHA, HIPAA, and CDC guidelines., • Deliver world class patient interactions related to scheduling, follow up treatment, post-surgical information and record keeping., • Be able to perform basic lab procedures such as take impressions, pour models, and prepare cases for external labs., • High School diploma or GED required., • Easily able to learn technologies and systems required and demonstrates a desire to learn, • Applicable licensing required for the state in which you will work:, • For NJ- Dental Radiologic Technologist (DRT) license or willing to pursue licensure immediately required., • For MD- Dental Radiologic Technologist (DRT) license or willing to pursue licensure immediately required., • For PA- Radiation Health and Safety certificate or willing to pursue licensure immediately required., • Certified Dental Assistant preferred., • 1+ years work experience as a Dental Assistant preferred., • Ability to work in a fast-paced environment., • Requires some flexibility in scheduling, such as the ability to work evenings and weekends as needed., • X-ray License required., • Knowledge of dental instruments and patient care., • Ability to clearly communicate medical information to professional practitioners and/or the general public. At ProSmile, we are committed to supporting the health and well-being of our employees and their families. We offer the following benefits for Full Time Benefits Eligible Positions (35+ hours per week) and Part Time Benefits Eligible Positions (30-35 hours per week): • Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks., • Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options., • Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits., • Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses., • Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans., • Additional Perks:, • Employee Assistance Program (EAP), • Identity Theft & Fraud Protection, • Legal Support Services, • Discount Programs (including pet insurance, travel, theme parks, electronics, etc.), • Wellness Programs The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee. Equal Employment Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply. Company Safety We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards. Powered by JazzHR mBK2bk1iqu

Job Description 1Kosmos is a leader in identity verification and passwordless authentication, serving global enterprises, financial institutions, and government agencies. With a mission to secure identities for citizens, customers, and workforce, we combine advanced biometrics, distributed identity, and user-friendly authentication experiences into a unified platform. We maintain 99.999% uptime and power critical security and access workflows for organizations with massive scale—including workforce, retail, telecom, and citizen services. As we continue to grow, we are investing heavily in Customer Success, Implementations, and Support to ensure flawless delivery, high adoption, and world-class customer experience. We are seeking a Support Leader to build, mature, and scale our global Support function. This leader will own the end-to-end support experience—from frontline response through root-cause analysis, escalations, and continuous improvement. You will work closely with Customer Success, Implementations, Product Engineering, and Cloud Infrastructure to ensure our customers experience seamless, timely, and effective support. This is a hands-on leadership role where you will help design the operating model, set standards, introduce process rigor, and transition the team as we move to tools like Freshdesk. The ideal candidate has deep experience supporting enterprise SaaS platforms (identity or security preferred), thrives in fast-growing environments, and brings an exceptional customer-first mindset. Key Responsibilities: Leadership & Vision • Build and lead a high-performing global Support team (currently India-based; manage future expansion plans in North America)., • Define the support model for a scaling security/identity platform with mission-critical use cases., • Own the global support strategy, including staffing, processes, tooling, reporting, and customer experience. Operational Excellence • Drive day-to-day operations: ticket volume management, SLAs, escalations, and queue health., • Lead the rollout and optimization of Freshdesk across teams, integrating CSMs, engineering escalation paths, and self-service., • Establish and enforce SLA/SLO frameworks, incident management processes, and on-call rotations., • Introduce metrics-driven performance management (CSAT, FCR, MTTR, backlog trends, etc.). Customer Experience • Act as the executive escalation point for high-priority customer issues, including large enterprises and government clients., • Ensure consistent, timely, and high-quality communication with customers during incidents and outages., • Collaborate with Customer Success to ensure support readiness for new deployments, pilots, and rollouts (across Passwordless product line, Identity Verification) Cross-Functional Collaboration • Partner with Implementations to ensure smooth handoffs, standardized runbooks, and post-go-live readiness., • Work closely with Product & Engineering to drive bug triage, root cause analysis, and quality improvements., • Coordinate with Cloud/DevOps for incident response and maintenance windows. Process & Continuous Improvement • Develop and maintain an internal knowledge base and external customer-facing help center., • Introduce training and certification pathways for support engineers., • Implement systems for proactive monitoring, early issue detection, and reduction of repetitive support requests., • Improve stability and resilience by collaborating on product and platform feedback loops. Requirements Experience • 8+ years in Technical Support or Customer Support roles, including 3+ years managing support teams., • Experience supporting enterprise SaaS platforms (identity, security, IAM, CIAM, MFA, or adjacent domains strongly preferred)., • Background supporting customers with high-availability, mission-critical workloads., • Demonstrated ability to operate in a scale-up environment and build process maturity. Skills & Competencies • Strong understanding of authentication, MFA, identity verification, SSO/OIDC/SAML, and related concepts (or willingness to ramp quickly)., • Exceptional leadership, communication, and crisis management skills., • Ability to collaborate cross-functionally with Engineering, Product, CS, and Implementations., • Experience designing and managing on-call rotations and 24/7 support coverage., • Proficiency with modern support tools (Freshdesk preferred). Mindset • Customer-first, always., • Bias toward action and continuous improvement., • Calm under pressure with strong executive presence., • Passion for scale, structure, and building world-class processes. ⸻ Nice-to-Have • Experience supporting government customers (FedRAMP environments preferred)., • Experience in identity, cybersecurity, or fraud prevention products., • Previous involvement in implementing new support tools or migrating from legacy systems. ⸻ What You’ll Gain • Opportunity to build and transform the Support function of a rapidly scaling identity security company., • Direct influence on customer satisfaction, retention, and platform reliability., • Ability to shape processes, tooling, and team culture from early stages., • Collaboration with top-tier enterprise customers across multiple industries. Benefits • Hybrid work model with flexibility., • Competitive compensation and performance-based incentives., • Comprehensive benefits package including health, dental, vision, 401(k), and more.

Job Description Location: [NJ/Hybrid/Remote] Type: Full-time Level: Mid to Senior About us - 1Kosmos is the leader in identity verification, providing a unified platform that combines identity verification and passwordless authentication into a single platform. With 75M+ users, millions of verifications, and authentications, and 3x growth, we're transforming how organizations verify and authenticate workers, customers, and citizens. We're FedRAMP High Authorized—the only FedRAMP High authorized, Kantara-certified Full Service NIST 800-63-3 digital identity wallet solution—and certified to the highest industry standards including FIDO2, ISO 27001, and SOC II Type 2. Recognized by Gartner as ranking highest for Workforce Use Cases in the 2025 Critical Capabilities for Identity Verification report, 1Kosmos is trusted by Fortune 500 enterprises across financial services, government, healthcare, insurance, manufacturing, and retail. The Opportunity We're seeking a Product Manager for Identity Verification to own and drive the roadmap for our Gartner-recognized identity verification platform. This is your chance to shape a product used by millions of users across the world's leading enterprises, directly influencing how organizations verify identities, prevent fraud, and ensure compliance. You'll own the end-to-end product strategy and execution for our identity verification capabilities, balancing customer needs, market trends, regulatory requirements, and technical innovation. This role is ideal for a product leader who wants significant ownership, the ability to move fast, and the opportunity to make a measurable impact at a high-growth Series B startup. What You'll Do Own the Product Roadmap • Define and drive the product vision and roadmap for 1Kosmos' identity verification platform, prioritizing features that deliver customer value and competitive differentiation, • Set product strategy based on market analysis, customer feedback, competitive intelligence, and business objectives, • Make critical build vs. buy vs. partner decisions that accelerate time-to-market and maximize ROI, • Maintain a healthy backlog aligned to quarterly and annual goals Drive Product Innovation Identify opportunities to enhance document verification capabilities (passports, driver's licenses, government IDs, etc.) using OCR, computer vision, and AI/ML • Evolve biometric verification features including liveness detection, facial recognition, and anti-spoofing technologies, • Develop a workflow builder that can scale to help customers build bespoke, • Design seamless verification experiences for workers, customers, and citizens across mobile and web platforms, • Stay ahead of emerging fraud vectors and build defenses into the product Collaborate Cross-Functionally • Partner with Engineering to translate product requirements into technical specifications and ensure high-quality delivery, • Work with Design/UX to create frictionless verification experiences that balance security with user convenience, • Collaborate with Sales and Customer Success to understand customer pain points, identify growth areas, and drive adoption, • Engage with Compliance and Legal teams to ensure product meets regulatory requirements across global markets, • Coordinate with Marketing to position features, launch new capabilities, and drive customer awareness Be Customer-Obsessed • Conduct customer interviews, usability testing, and data analysis to deeply understand user needs and pain points, • Build strong relationships with key customers and prospects to validate assumptions and gather feedback, • Translate complex technical capabilities into clear value propositions for different personas (IT, security, compliance, end users), • Monitor product metrics including verification success rates, user drop-off, false positive/negative rates, and customer satisfaction, • Advocate for customers internally and ensure their voice shapes product decisions Lead with Data • Define and track KPIs that measure product health, adoption, and business impact, • Analyze product usage data to identify opportunities for optimization and growth, • Conduct A/B tests and experiments to validate hypotheses and improve conversion, • Build business cases for new initiatives, quantifying expected ROI and impact Stay Ahead of the Market • Monitor competitive landscape and emerging trends in identity verification, biometrics, and authentication, • Track regulatory changes across jurisdictions and ensure product compliance, • Represent 1Kosmos at industry events, customer meetings, and analyst briefings, • Contribute to thought leadership through blogs, webinars, and speaking engagements What You Bring Required Qualifications • 5+ years of product management experience, preferably in identity verification, authentication, cybersecurity, or enterprise SaaS, • Proven track record owning and delivering a product roadmap from strategy through execution, • Deep understanding of identity verification technologies including document verification, biometrics, liveness detection, and identity proofing, • Strong technical acumen with the ability to work effectively with engineering teams on complex solutions, • Customer-centric mindset with experience conducting user research and translating insights into product requirements, • Excellent communication and stakeholder management skills, with the ability to influence at all levels, • Data-driven decision maker comfortable with analytics, experimentation, and metrics, • Startup mentality with the ability to thrive in a fast-paced, ambiguous environment Preferred Qualifications • Background in KYC/AML, fraud prevention, or trust & safety, • Familiarity with AI/ML applications in computer vision, OCR, or biometric authentication, • Experience shipping mobile-first or omnichannel products, • Technical background or engineering degree, • Experience working with Gartner, Forrester, or other analyst firms, • Track record of launching products in regulated industries (financial services, healthcare, government) Who Thrives Here • Product owners who want real autonomy and the ability to shape strategy, not just execute someone else's vision, • Fast movers who can prioritize ruthlessly and ship quickly in a dynamic environment, • Technical translators who can bridge the gap between engineering complexity and customer value, • Customer champions who are energized by solving real problems for real users, • Collaborative leaders who build strong cross-functional relationships and influence without authority, • Curious learners who stay current on technology trends, market shifts, and competitive dynamics, • Impact-driven professionals who want their work to matter and be measured What We Offer • Ownership of a strategic product at a Gartner-recognized, high-growth company, • Competitive salary and equity package, • Health, dental, and vision insurance, • Unlimited PTO policy, • Professional development budget, • Opportunity to work with Fortune 500 customers and cutting-edge identity technologies, • Collaborative, fast-paced culture where your ideas become reality

Job Description Job Title: Front Desk Department: Operations Reports to: Office Manager FLSA Status: Non-Exempt Company Overview ProSmile is one of the fastest-growing dental organizations, with a vast network of multi-specialty practices across New Jersey, Pennsylvania, Virginia, Michigan, Illinois, Wisconsin, Indiana, Washington D.C., and Maryland. Our practices are led by top-tier dentists who are committed to providing exceptional patient care while offering a supportive environment for dental professionals to thrive. We focus on delivering personalized, gentle care to our patients and creating a collaborative workplace with opportunities for mentorship, growth, and ongoing training. Position Summary ProSmile is in search of an energetic, motivated, and organized Dental Receptionist with a positive attitude who is looking for growth and development in their field, and the opportunity to ascend in a growing organization that puts the care of its patients and the satisfaction of its employees first. If building your career as a Dental Receptionist interests you, and you want to work in an enjoyable and fun environment that promotes learning and teamwork, look no further. Duties and Responsibilities • Front Desk Receptionists are the first point of contact with our patients and should always be friendly and attentive to their needs in a timely manner, • Front desk coordination of patient flow and financial activities such as scheduling, handling patient paperwork, collecting payments and insurance cards, • Maintains reception area and inventory control of office supplies, patient literature and all related items., • High School diploma or GED preferred, • Professional and compassionate demeanor, • Willingness to go above and beyond to ensure patient satisfaction, • Excellent interpersonal skills and communications abilities, • Impressive ability to efficiently manage multiple tasks, • Computer competent and ability to work a multi-line phone system Benefits Summary At ProSmile, we are committed to supporting the health and well-being of our employees and their families. We offer the following benefits for Full Time Benefits Eligible Positions (35+ hours per week) and Part Time Benefits Eligible Positions (30-35 hours per week): • Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks., • Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options., • Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits., • Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses., • Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans., • Additional Perks:, • Employee Assistance Program (EAP), • Identity Theft & Fraud Protection, • Legal Support Services, • Discount Programs (including pet insurance, travel, theme parks, electronics, etc.), • Wellness Programs The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee. Equal Employment Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply. Company Safety We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards. Powered by JazzHR y0FMP2znEL

Job Description Job Title: Treatment Plan Coordinator Department: Operations Reports to: Office Manager FLSA Status: Non-Exempt Company Overview ProSmile is one of the fastest-growing dental organizations, with a vast network of multi-specialty practices across New Jersey, Pennsylvania, Virginia, Michigan, Illinois, Wisconsin, Indiana, Washington D.C., and Maryland. Our practices are led by top-tier dentists who are committed to providing exceptional patient care while offering a supportive environment for dental professionals to thrive. We focus on delivering personalized, gentle care to our patients and creating a collaborative workplace with opportunities for mentorship, growth, and ongoing training. Position Summary ProSmile is seeking to hire a Treatment Plan Coordinator who is customer focused, compassionate, and dedicated to facilitating solutions to patient’s dental health needs. This Treatment Plan Coordinator will work in a growing practice with a great team that makes coming to work engaging and supportive. We offer training to those who are looking for a career with growth potential and the opportunity to fulfill our mission to provide quality affordable dental care to our patients. Duties and Responsibilities • Internalize the role of patient concierge, build trust by demonstrating the attitude of care and service, • Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit, • Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow throughout the visit, • Present and explain all treatment plans involving out of pocket costs to patients, • Continuously assist patients in offering (payment plans including) Care Credit payment options. Ensure effective communication when explaining financial options. Take ownership for all treatment, payment, and appointment related needs and inquiries from patients in person and over the phone, • Check patients in and out, schedule and confirm patient appointments, and handle patient paperwork including patient charts, referrals, appointment cards, and welcome packets, etc., • Maintain control of all patient payments and insurance statements; reinforce the office financial policy and ensure payments are current., • Preparing financial treatment plans and presenting to patient. Coordinate financial arrangements with the patients offering payment options, • Assist in identifying, alerting front desk, and collecting previous balances and current copays, • Performs miscellaneous job-related as assignedQualifications:, • Dental Experience required, • Excellent written and oral communication skills, • Computer competent and ability to work a multi-line phone system, • Professional and compassionate demeanor, • Enthusiastic and outgoing personality, • Willingness to go above and beyond to ensure patient satisfaction Benefits Summary At ProSmile, we are committed to supporting the health and well-being of our employees and their families. We offer the following benefits for Full Time Benefits Eligible Positions (35+ hours per week) and Part Time Benefits Eligible Positions (30-35 hours per week): • Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks., • Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options., • Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits., • Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses., • Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans., • Additional Perks:, • Employee Assistance Program (EAP), • Identity Theft & Fraud Protection, • Legal Support Services, • Discount Programs (including pet insurance, travel, theme parks, electronics, etc.), • Wellness Programs The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee. Equal Employment Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply. Company Safety We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards. Powered by JazzHR 3pqZYz3Zei