Perioperative Solutions Onboarding Specialist
8 hours ago
New York
Job Description: Lead comprehensive onboarding for new and renewing Periop 101 (P101), eGuidelines+ (eG+), and AORN CineMed clients to ensure smooth, successful adoption and seamless integration into clinical and educational workflows. Design, coordinate, and execute tailored implementation plans that align with each client's unique needs and strategic goals across AORN and CineMed solutions. Serve as the primary point of contact throughout onboarding and implementation, providing expert guidance, hands-on support, and proactive problem-solving to drive early success. Engage with clients on a consistent, pre-defined schedule to conduct utilization reviews, analyze performance metrics, and identify opportunities to optimize adoption and impact. Facilitate strategic quarterly business reviews (QBRs) with key accounts to evaluate outcomes, highlight value achieved, share best practices, and establish future objectives and growth plans. Maintain thorough, accurate records of all client interactions, implementation milestones, and utilization data in Salesforce to ensure visibility and accountability. Collaborate cross-functionally with internal teams, including Account Executives, Product, and Clinical teams, to deliver a coordinated and exceptional client experience. Gather and monitor feedback from clients regarding AORN and CineMed products, providing actionable insights and recommendations to inform product updates, revisions, and new development initiatives. Support agreement renewals through proactive relationship management, demonstrating tangible value during utilization reviews and QBRs to strengthen long-term partnerships. Perform additional responsibilities as needed to support strategic growth initiatives and evolving organizational objectives. Requirements: Bachelor’s degree in nursing. Registered Nurse (RN). Minimum 5 years of experience in a perioperative clinical nursing environment, with at least one year in a position responsible for the delivery of clinical education. Experience that demonstrates strong written skills, with comfort in giving presentations and facilitating group discussions. Experience with AORN Perioperative Solutions: Periop 101, eGuidelines Plus, and AORN CineMed Video Library. Master’s degree in nursing or education (preferred). Experience teaching Periop 101: A Core Curriculum (preferred). Experience in a fulltime perioperative educator role (preferred). Experience with remote conferencing, group presentations, webinars, and virtual facilitation (preferred). Previous healthcare industry experience beyond perioperative nursing (preferred). Familiarity with Salesforce.com or similar CRM applications (preferred). Proficiency in Microsoft Suite (Outlook, Word, Excel, Teams, etc.) (preferred). Benefits: Health insurance package options that include a HDHP plan and a PPO plan. Dental and vision coverage. Flexible Spending Account (FSA) and Healthcare Savings Account (HSA) options. Employer paid short- and long-term disability, accidental death and dismemberment, and life insurance coverage. Voluntary Life Insurance options including critical illness and accident insurance. 401(k) plan with immediate vesting. Pet insurance. LinkedIn Learning. Paid time off and 10 paid holidays per year. Paid sick time. Paid parental leave. Free subscription to Calm. Up to 8 hours of paid volunteer time. Employee Assistance Programs. Sales Incentive Bonus.