Lab Equipment Service Manager
il y a 1 jour
New Brunswick
Job Description Ready to take your career to the next level in a fast-growing, mission-driven company? At Cenmed, we’re looking for a high-impact Lab Equipment Service Manager to join our team and help drive the future of medical equipment services and vendor-delivered solutions. Title: Lab Equipment Service Manager Reports To: Director, Service Location: New Brunswick, New Jersey (Onsite) Schedule: 8:00 AM – 4:30 PM, Monday – Friday (Onsite; hybrid option available following probationary period and performance evaluation) Compensation: Competitive Salary (Annual $65,000 – $85,000) Why You’ll Love Working Here At Cenmed, we’re more than a distributor — we are a strategic partner delivering integrated solutions across laboratory supply, asset management, and technical services. We support healthcare systems, research institutions, and clinical environments nationwide with innovative programs and high-quality service delivery. We foster a culture of ownership, accountability, and continuous improvement, where high performers are recognized and given opportunities to grow. If you thrive in an environment where you can drive programs, influence outcomes, and build scalable service solutions, Cenmed offers the platform to do it. What We’re About Cenmed is built on collaboration, innovation, and execution. Our success comes from developing strong, solution-oriented teams that solve complex customer challenges. As an integrated provider of laboratory supplies, specialized services, and internally developed solutions, we are seeking a technically-minded program leader who can bridge operations, vendors, and service delivery to ensure consistent, high-quality outcomes. This is an exciting opportunity to join a leading medical and laboratory supply company at our headquarters in New Brunswick and play a key role in scaling our Service and Asset Management programs. Who You Are You are a proactive, organized, and technically capable professional who thrives in a fast-paced, service-oriented environment. You take ownership of your programs, anticipate challenges before they arise, and drive execution with a strong sense of urgency and accountability. You are comfortable working cross-functionally, managing vendors, and validating technical work, while maintaining a high standard of quality and customer satisfaction. If you are someone who brings structure, discipline, and continuous improvement to everything you do, this role is built for you. What You’ll Do (including, but not limited to) The Lab Equipment Service Manager is responsible for overseeing and driving service programs from initiation through completion, ensuring alignment between internal stakeholders, third-party vendors, and customer expectations. This role combines technical expertise, vendor management, and program execution, with a strong focus on quality, compliance, and operational efficiency. You will act as the central point of accountability for service delivery—managing vendor performance, validating technical work, ensuring accurate documentation, and proactively addressing risks to keep programs on track. This position requires a hands-on, detail-oriented professional with a strong sense of urgency, ownership, and accountability in a service-driven environment. • Serve as the primary point of contact for all vendor-related service activities across assigned accounts., • Source, evaluate, and select vendors based on technical capability, cost, responsiveness, and geographic coverage., • Request, review, and validate service quotes for accuracy, scope, and market competitiveness., • Manage pricing, service scope, and timelines to ensure optimal cost and service delivery., • Support sales quote requests and technical input for service proposals/bids. Technical Oversight & Support • Review and approve field service reports to ensure accuracy, completeness, and compliance with service standards., • Validate that work performed by third-party technicians aligns with OEM specifications and customer requirements., • Identify discrepancies in service execution, documentation and drive resolution., • Maintain working knowledge of clinical and laboratory equipment including (but not limited to):, • Histology and pathology equipment, • General laboratory instrumentation, • Biomedical and diagnostic devices, • Assist in conducting onsite visits as needed to:, • Perform equipment inventory audits, • Inspect completed service reports, • Verify preventive maintenance and repair quality, • Support customer sites during escalations or complex service issues., • Ensure all vendor activities comply with Cenmed SOPs and applicable regulatory standards (e.g., CAP, CLIA, ISO). What You’ll Bring to The Table Required: • Bachelor’s degree in Biomedical Engineering or related fields,, • 5+ years of experience in medical equipment service, biomedical coordination, or technical service operations., • Strong understanding of clinical/laboratory equipment and service workflows., • Experience working with third-party vendors or field service technicians., • Ability to interpret technical service reports, maintenance records, and repair documentation., • Excellent communication and organizational skills. Preferred: • 3+ years of vendor oversight or service delivery experience., • Hands-on experience servicing or supporting laboratory or hospital equipment., • Strong negotiation and relationship management skills., • Knowledge of contract administration, procurement, and service compliance requirements., • Experience with CMMS systems and/or service tracking tools. Core Competencies • Proactive, self-driven mindset, • Strong sense of urgency with a clear understanding of service-based environments and the impact of downtime on customers, • Deadline-driven execution, with the ability to manage multiple priorities and consistently meet or exceed timelines, • Exceptional organizational skills, • Technical aptitude with strong analytical and problem-solving capabilities, • High attention to detail with a focus on quality control and compliance, • Strong communication skills with the ability to interact effectively with vendors, internal teams, and customers Perks & Benefits • 50% Company paid health insurance plus dental., • 3 Weeks Paid Vacation / 8 Annual Holidays Paid, • 401K with 2% company match, • Fun and collaborative culture, • Opportunities for growth and professional development Culture Built on Innovation, Inclusion, and Impact At Cenmed Enterprises, we’re more than a lab supply company — we’re a purpose-driven team passionate about advancing healthcare and science. We’ve built a culture that thrives on collaboration, innovation, and inclusion, where every voice matters and ideas turn into action. As a trusted leader in the distribution of laboratory supplies, supply chain solutions, and custom-manufactured products, we take pride in delivering smart, reliable solutions that help our clients make meaningful progress in research, diagnostics, and healthcare.