Trabajos head of customer experience en Madison, NJCrear alertas
- Chaine des Rotisseurs
Membership Coordinatorhace 7 días$50000 anualJornada completaMadisonWhat we would like you to have as Membership Coordinator: - Bachelor’s Degree in relevant field or related experience. - Excellent verbal and written communication skills. - Certified iMIS Professional, preferred. - iMIS Experience, preferred. - Self-motivated with the ability to work independently and as part of a project team. - Demonstrated ability to provide excellent work product and customer service. - Responsibilities include: - All membership management to include entering all new members and payment processing of those members. - Working with Chapter lead to prepare inductions for up to 100 Chapters throughout the membership year. Includes generating certificates, labels ribbons, and generates signature pages for each induction. Completes and verifies the list of new members with the Chapter lead to ensure shipments boxed and prepared for timing shipping around the USA. - Will work closely in the Chapter lead to ensure their IMIS webites are updated properly which will go hand in hand with membership system to ensure all websites appears with completed details of Chapter, update officer contacts etc. Respond with website updates. - Tracking inventory of ribbons, pins, certificates, awards and all items needed for new members and awards to be provided for all members taking on other position or being awarded. - Assist Executive Director to update training for Chapter leads based on new system enhancements or new policies. - Assist with policy compliance as pretains to membership. - Coordinator will assist with national events coordination. Travel is required 2-3 times a year for up to 7 days to national events and assist with the registration and all workings of the events, could be table assignments, seatting cards, scheduling, working the onsite store etc. all duties as needed. - Assignments given by Executive Director.
¡Incorporación inmediata!Inscripción fácil - Moxie Salon and Beauty Bar - Morristown
Front Desk Managerhace 9 días$23–$25 por horaJornada parcialMorristownJoin our growing team at Moxie Salon, a leading full service luxury franchise salon with more than 30 locations open, recognized for our exceptional service, top-tier beauty treatments, and an environment that prioritizes both client satisfaction and employee growth. We're dedicated to not just meeting, but exceeding the beauty needs of our clients. As we continue to expand our services and reach, we're looking for a motivated, high-energy Sales Manager / Store assistant Manager to help lead our team to new heights. The Role: We're in search of a front desk assistant Manager / Sales Manager with a flair for customer service and a passion for the beauty industry. This role is ideal for someone who is looking to bring enthusiasm and energy to our team, helping to drive our sales and service standards. Whether you're directing staff, upselling services, selling memberships, or ensuring the salon operates smoothly, your contribution will be key to the business success. Responsibilities: Team Leadership: Motivate, coach, and lead a team of stylists, assistants, and front desk staff to exceed performance goals and client expectations; Fostering a collaborative and positive work environment. Recruiting & Onboarding: Source, interview, and onboard new hires in collaboration with the Franchisee; ensure compliance with training and documentation. Client Experience: Ensure every client receives top-tier service—before, during, and after their visit; handle concerns with professionalism and care. Sales Growth: Drive service and membership sales by setting targets, coaching staff on upselling techniques, and monitoring KPIs. Membership Management: Grow and retain the salon’s membership base; ensure accurate tracking, renewals, and benefits delivery. Daily Operations: Oversee scheduling, cleanliness, product stocking, and brand consistency across all touchpoints; Handle cash register operations and ensure accurate cash reconciliation at the end of each day; Assist in opening and closing the salon; Manage daily, weekly, and monthly metrics; Attend manager / owner meetings. Marketing & Outreach: Lead local community engagement efforts, partnerships, and external promotions to attract new clients. Inventory & Vendor Relations: Track inventory, prevent shrinkage, and manage vendor orders within budget. Reporting & Admin: Maintain performance reports, track labor-to-sales ratios, and ensure all employee and client records are secure and up-to-date. Professional Development: Stay current on beauty trends, leadership training, and Moxie brand updates to inspire your team and yourself. Qualifications: Proven leadership in a client-facing retail, hospitality, or salon environment (3+ years preferred). Sales-driven mindset with a track record of hitting or exceeding performance targets. Exceptional people skills with the ability to coach, motivate, and resolve conflict effectively. Strong organizational ability—able to manage schedules, supplies, and service flow efficiently. Fluent in digital tools, POS systems, spreadsheets, and communication apps (e.g., Google Workspace, WhatsApp). Passion for beauty and self-care, with a deep commitment to customer service and excellence. Marketing or community outreach experience is a plus. Flexibility to work evenings/weekendsand respond to off-hour client or team needs. Reliable and professional demeanor, including punctuality, appearance, integrity, and communication. Why Join Us? Be part of a fun, fast-growing brand in the beauty industry Opportunity to make a real impact on revenue and team success Join a dynamic team that values creativity, teamwork, and excellence. Competitive compensation and advancement opportunities Job Type: Part time Pay: $23.00 - $25.00 per hour plus performance bonuses Expected hours: 20- 30 per week Shift: 8 hour shift 12 hour shift Day shift Evening shift Weekend Hours Experience: Management: 1-3 years (Required) Job Type: Prt time - fulltime Pay: $23.00 - $25.00 per hour Expected hours: 20-30 hours per week Benefits: Employee discount Flexible schedule Shift: 8-10 hour shift
¡Incorporación inmediata!Inscripción fácil
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