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Head of customer service jobs in Irvington, New JerseyCreate job alerts

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  • Retail Supervisor
    Retail Supervisor
    9 days ago
    $20–$21 hourly
    Full-time
    Short Hills, Millburn

    Job Summary We are seeking a dynamic and energetic Concession Supervisor to lead our retail concession located inside of Bloomingdale's in Short Hills, NJ. In this role, you will oversee daily store activities, manage the overall business, conduct visual merchandising tasks, ensure exceptional customer service, and maintain optimal inventory levels. Your leadership will drive sales growth, streamline operations, and foster a positive shopping environment. This position offers an exciting opportunity to develop your management skills while contributing to a vibrant retail setting. Duties • Supervise daily concession operations, ensuring smooth and efficient store performance, • Lead, motivate, and execute knowledge on customer service excellence, sales techniques, and operational procedures, • Manage inventory control, including stock replenishment, ordering, purchasing, and merchandising to maximize sales opportunities, • Oversee cash handling, POS (Point of Sale) systems, and cashiering processes with accuracy and integrity, • Conduct employee orientation sessions, interviews for new hires, and ongoing training & development initiatives, • Implement pricing strategies and promotional activities to boost sales and meet revenue targets, • Maintain organized bookkeeping records, payroll processing, and budget management to ensure financial accuracy, • Enforce store policies related to safety, cleanliness, and compliance while fostering a positive team environment Requirements • Proven supervisory experience within retail environments; experience in managing retail sales is highly desirable, • Strong knowledge of retail industry sales management, inventory management, POS systems, and merchandising practices, • Excellent communication skills in multiple languages or bilingual abilities are a plus; ability to connect with diverse customer bases, • Demonstrated skills in negotiation, operations, inventory control and visual merchandising, • Proficiency in basic math for cash handling, pricing calculations, inventory tracking, and financial reporting, • Experience with operational management tasks such as budgeting, purchasing, stock control, and shift management, • Leadership qualities with the ability to motivate, manage time effectively, and handle multiple priorities confidently, • Familiarity with retail store product knowledge is advantageous, • Strong organizational skills combined with phone etiquette and customer service expertise Join us as a Concession Supervisor where your leadership will energize our team and elevate the shopping experience! We value proactive individuals who thrive in fast-paced environments and are passionate about delivering outstanding service. This paid position offers an excellent platform for career growth within the retail industry. Benefits: • Dental insurance, • Employee discount, • Flexible schedule, • Health insurance, • Paid time off, • Vision insurance Work Location: In person

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  • Barista / Café Shift Lead
    Barista / Café Shift Lead
    12 days ago
    Full-time
    Journal Square, Jersey City

    Medpro Pharmacy & Café is seeking a dependable and experienced Barista / Café Shift Lead for our wellness-focused café in Journal Square. This position combines hands-on barista duties with responsibility for overseeing the café during assigned shifts. The ideal candidate is organized, energetic, customer-focused, and capable of guiding team members while maintaining excellent product quality, cleanliness, and service. Responsibilities Prepare coffee, espresso drinks, tea, smoothies, and specialty beverages Lead café operations during assigned shifts Assign tasks and provide direction to café team members Ensure drinks and food items are prepared according to our recipes and quality standards Greet customers, take orders, and resolve customer concerns professionally Operate the Clover POS system and process cash and card payments accurately Monitor product inventory and communicate restocking needs Maintain cleanliness and organization throughout the café Ensure food-safety and sanitation procedures are followed Assist with training new café employees Complete opening and closing duties Balance the cash drawer and report discrepancies Keep service running efficiently during busy periods Communicate operational issues to management Qualifications Previous barista or café experience required Shift-lead, supervisory, or team-lead experience preferred Experience preparing espresso-based drinks Strong customer-service and communication skills Dependable, punctual, and comfortable taking responsibility Ability to guide team members respectfully and professionally Strong multitasking and time-management skills Basic math, cash-handling, and inventory skills Familiarity with Clover POS is a plus Latte art skills are a plus Pay: $16.00–$20.00 per hour, depending on experience. Pay: $17.00 - $25.00 per hour Work Location: In person

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  • Salon Floor Manager / Lead Stylist
    Salon Floor Manager / Lead Stylist
    22 days ago
    Full-time
    Nutley

    Fringe Artistic Salon & Spa is looking for an experienced, motivated Salon Floor Manager who is ready to lead by example while continuing to build behind the chair. This is the perfect opportunity for a seasoned stylist with an established clientele (required) who is passionate about leadership, teamwork, and creating an exceptional salon experience. What You’ll Do As our Floor Manager, you’ll be the go-to leader on the salon floor. You’ll help ensure every day runs smoothly while inspiring and supporting our team. Responsibilities include: Lead and oversee daily salon floor operations Coach, motivate, and support stylists and assistants Maintain a positive, professional, and productive work environment Ensure exceptional client experiences from start to finish Assist with scheduling flow and resolving day-to-day challenges Hold the team accountable to salon standards and expectations Support education, growth, and team development Lead by example in professionalism, customer service, and performance Continue servicing your own clientele behind the chair while balancing leadership responsibilities We’re Looking For Someone Who Is: A licensed and experienced hairstylist Has an established clientele A natural leader with strong communication skills Confident, authoritative, and able to make decisions Friendly, approachable, encouraging, and team-oriented Organized and able to multitask in a fast-paced environment Passionate about mentoring and helping others succeed Professional, dependable, and accountable Committed to maintaining a high standard of excellence What We Offer Commission-based compensation with leadership earning potential The opportunity to continue growing your own clientele Leadership role within an established luxury salon Ongoing education and professional development Supportive, team-focused culture Career growth opportunities Beautiful, high-end salon environment Marketing support and strong salon reputation If you’re someone who loves doing hair and loves leading people, we’d love to meet you. Join a salon where leadership matters, teamwork comes first, and your career can continue to grow. Apply today by sending your résumé, social media portfolio, and a brief introduction. We can’t wait to meet you!

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  • Sales Representative – Insurance & Financial Services
    Sales Representative – Insurance & Financial Services
    2 months ago
    $18–$24 hourly
    Full-time
    Livingston

    Sales Representative – Insurance & Financial Services Position Overview: As a team member for Sandra Suarez State Farm, you will be responsible for promoting our team, our insurance products, and financial services we offer to our community. We’re looking for a motivated, outgoing, and sales-driven professional who enjoys helping people protect what matters most. If you thrive in a goal-oriented environment, enjoy building relationships and want a career with strong earning potential and growth opportunities, we’d love to meet you. Responsibilities: • Make outbound calls to prospective customers to promote State Farm Insurance products and services., • Identify and qualify leads by gathering relevant customer information., • Stay informed about the various insurance products and services offered by State Farm., • Follow up on leads generated from marketing campaigns or referrals to close sales., • Maintain and update database of prospects and customer interactions., • Ensure all communications adhere to State Farm guidelines and compliance standards., • Track call activity, lead generation, and appointment scheduling., • Maintain a call volume of 100-150 calls a day. Preferred Experience: • 1-3 years of sales, customer service, or client-facing experience., • Experience in insurance, banking, financial services, retail sales, real estate, or account management preferred., • Proven ability to build relationships, generate referrals, and close sales., • Comfortable making outbound calls, following up on leads, and cross-selling products., • Experience working toward performance goals or commission targets., • Strong communication skills with the ability to explain products in an influential way., • Bilingual Spanish candidates encouraged to apply. License/Certification: • Property & Casualty License (Plus), • Life Insurance License (Plus) Benefits: • PTO + paid holidays, • Training/coaching, • Growth opportunity, • Friendly office culture, • Hybrid flexibility, • Bonus and travel programs We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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