Are you a business? Hire head of customer service candidates in Newark, NJ
The General Manager at Louise & Jerry’s will be responsible for managing all the daily operations of the bar and special events. Which include, but are not limited to, guest satisfaction, upholding employee service standards, bar cleanliness and appearance, quality controls, financial reporting, and general administrative responsibilities. The General Manager will be responsible for overseeing all employees who report directly to him/her. The General Manager will report directly to the Owner. Duties Will maintain management systems for all staff including bartenders and barbacks. As well as, but not limited to the Assistant Manager, and Facilities Manager. Will monitor and maintain a training schedule for all staff and management to be completed with a formal evaluation report. Will maintain a record of performance evaluation of each staff and management member, which will include service standards and product knowledge. Communicate with staff and management on any new directives from ownership Will monitor guest satisfaction through in person interaction, and all online review platforms Will hold weekly meetings with management Will monitor performance on a weekly basis of all KPI’s pertaining to the bar and events Build and maintain guest relationships, and be a personality within the business for all guests Will anticipate any issues and act quickly to resolve problems before they affect the guest experience Will maintain cash management systems with Assistant Manager providing accountability on collecting and depositing cash on a daily or weekly basis Will monitor all comps/voids on a daily and weekly basis and discuss any % of discounts above an acceptable level Will monitor all tip %’s on a daily and weekly basis and discuss any % of tips above an acceptable level Will review labor and staffing on a weekly basis with Assistant Manager, will discuss action items if needed Will create management systems to ensure operational soundness of private events, including staffing, set up, and breakdown Will monitor daily checklists for quality and completion, including all opening and closing procedures Will monitor and maintain all inventory procedures for LQ, Beer, and wine, including but not limited to inventory, ordering, and intake procedures Will lead weekly management meetings and report on all responsibilities outlined in this description, as well as other issues that may arise Skills Proven experience in a bar management or assistant manager role within the hospitality industry. Strong knowledge of food management practices and restaurant management principles. Excellent team management skills with the ability to motivate and lead a diverse team. Proficiency in using POS systems for efficient order processing and inventory management. Exceptional communication skills with a focus on customer service excellence. Experience in staff training and development to foster a positive work environment. Understanding of food service management principles to ensure quality offerings at the bar. Must have a Bar Card Must have your TIPs Certification Must have at least 1yr-2yrs experience in General or Assistant Manager Join our team as a Bar Manager where you can showcase your leadership abilities while creating memorable experiences for our guests! OPEN CALL: 1. Tuesday, September 16th from 2pm to 5pm, 2. Wednesday, September 17th from 2pm to 5pm, 3. Thursday, September 18th from 2pm to 5pm MUST BRING RESUME Job Type: Full-time Pay: $25.00 - $30.00 per hour Expected hours: 40 per week Work Location: In person
Company Introduction US Cruise is a professional company headquartered on Wall Street, New York, specializing in global cruise ticketing, group shore excursions, bilingual tour leaders, and customized travel services. We maintain close partnerships with major cruise lines worldwide and are committed to providing travelers with high-quality cruise experiences. With extensive industry expertise and a professional team of tour guides, we are not only a trusted brand for travelers but also a key partner for travel agencies and agents. Position Overview US Cruise is now hiring energetic, personable cruise tour guides to accompany international travelers on exciting journeys. Candidates must be fluent in both Chinese and English. Comprehensive training and full support are provided—you bring your passion for travel, culture, and customer service to create unforgettable experiences for our guests. Our guided cruise services cover top global destinations, offering you the opportunity to earn a competitive salary while traveling the world and enjoying the benefits of cruise life. This is a contract position with compensation of $2,000 per week, excellent working conditions, and strong career growth potential. Bilingual Chinese-English tour guides are especially sought after, and proficiency in Fuzhou dialect or Cantonese is a plus. Responsibilities Lead cruise passengers on shore excursions and sightseeing tours at major ports of call. Deliver professional commentary, including cultural and historical insights as well as personalized recommendations. Promote and assist in selling cruise shore excursion products to enhance the guest experience. Ensure the safety, comfort, and satisfaction of all guests throughout the tour. Work closely with cruise staff and local partners to ensure seamless operations. Requirements Flexibility to work according to cruise itineraries. All schedules will be provided in advance. Must be at least 21 years old and legally authorized to work in the U.S. without sponsorship. Successful candidates will be required to pass a background check. Strong public speaking and group management skills. Fluency in both Chinese and English; proficiency in Fuzhou dialect or Cantonese preferred. Please include your availability and desired start date in your application. Commitment to Diversity & Inclusion At US Cruise, we are dedicated to fostering diversity and inclusion within our workforce and the communities we serve. Guided by our values of integrity, teamwork, and respect for individuality, we encourage every team member to bring their unique strengths. We view diversity and inclusion as a long-term commitment, requiring shared responsibility, continuous improvement, and progress. Join us in creating unforgettable cruise experiences while growing together in a diverse and inclusive environment.
Office Manager / Assistant Office Manager — Luxury Cosmetic Dental Practice Join a premier cosmetic dental practice located in a stunning downtown nyc. We serve a discerning, high-end clientele and are known for delivering exceptional care in a refined, welcoming environment. We are seeking an experienced and polished Office Manager or Assistant Office Manager to help lead our team and manage daily operations at an elite level. The ideal candidate embodies excellence in customer service, personal presentation, professionalism, and organization, with a sharp attention to detail and strong follow-up skills. You are proactive, tech-savvy, and thrive in a fast-paced, luxury service setting. Key Responsibilities: • Oversee and optimize daily front-office operations, • Deliver white-glove service to our VIP patients, • Lead, support, and coordinate team workflow and scheduling, • Manage communications, billing, and practice systems with precision and care, • Ensure a seamless, five-star experience from first call to final follow-up What We Offer: • A beautiful, modern workspace in Tribeca, • A fun, supportive, and professional team culture, • Wonderful patients who value what we do, • Growth potential in a high-performing, respected practice, • Bonus System, • 401K, • Paid Vacation days If you are a confident, detail-driven professional ready to help our practice thrive, we’d love to meet you.