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Job Description JOB TITLE: CASE MANAGER DEPARTMENT: SERVICES REPORTS TO: DIRECTOR OF SOCIAL SERVICES FLSA: NON-EXEMPT LOCATION: JAMAICA, NYC SALARY: $40,000.00 - $45,000.00 SUMMARY: The Case Manager assesses clients’ needs, plans a course of action, links clients to services, and monitors the progress of clients and residents in their program. The Case Manager ensures that clients receive accurate and relevant information and referrals to assist them in obtaining and maintaining housing. DUTIES & RESPONSIBILITIES: • Conduct an intake and assessment process to orient the client to the program and develop an individualized service plan that reflects the client's assessment needs and goals., • Meet weekly with clients to help them achieve their individual service plan goals., • Coordinate services with the Housing Specialist, other staff members, and external partners., • Provide advocacy for individual clients around entitlements and services., • Provide crisis intervention and aggressive and supportive counseling to strengthen clients’ ability to make appropriate life decisions., • Document case management activities following agency and funding source guidelines and procedures., • Complete Housing applications (both written and computer-generated) for clients based on their individual needs and functioning., • Achieve monthly placement quota, as assigned., • Facilitate workshops and groups and escort clients as applicable., • Attend staff meetings and trainings to enhance skills related to the job function., • Must be able to work flexible, alternate schedules, including evening and weekend shifts., • Perform other related duties. EXPERIENCE, EDUCATION, AND SPECIAL REQUIREMENTS: A bachelor's degree in social work or a related field, such as human services, is preferred. At least 1 year of case management experience working with the homeless, mentally ill, substance abuse, and/or low-income populations. Bilingual is a plus. Strong relationship-building skills are required. Ability to work independently, but know when to raise issues with the supervisor. Excellent organizational and time management skills are necessary. Ability to effectively multitask and follow up on a timely basis. Strong PC skills are required, including proficiency in Microsoft Word and Excel. AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is a prominent community development organization that provides housing and supportive services to more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hardworking professionals who are fully committed to our mission: Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and communities we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations of joining a team like this. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions for workers by setting and enforcing standards, as well as providing training, outreach, education, and assistance. Westhab complies with all applicable OSHA standards, rules, and regulations, in addition to maintaining a workplace free from recognized serious hazards.