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Healthcare customer service jobs in Massapequa, New YorkCreate job alerts

  • Denial Management Associate
    Denial Management Associate
    2 days ago
    $19 hourly
    Full-time
    Uniondale

    Health Plus Management (HPM) is a Physician Support Organization and a market leader in clinical practice management within the physical medicine and rehabilitation sector. With over 50 locations across Westchester, NYC, NJ, CT, and Upstate NY, HPM empowers independent physician practices specializing in musculoskeletal care by providing professional business development, marketing, and back-office support comparable to much larger organizations. This enables client practices to establish and grow beyond what might otherwise be feasible, while maximizing clinical service and patient care. This position is primarily responsible for overseeing the Denial Management functions for our family of companies. Duties & Responsibilities: • Manage the timely review, investigation, and response to coding denials., • Determine required actions for appeals within contractual timeframes., • Review carrier guidelines and policies for denied services., • Prepare responses to delay letters received from carriers., • Identify denial trends and their root causes., • Maintain appropriate documentation and notes for all denial activity., • Support and assist the team with additional assigned tasks as needed. Education & Training: • High School Diploma or equivalent is required. Knowledge & Experience: • 2+ years of experience with Denial Management across multiple insurance carriers and specialties. Skills & Abilities: • Proficient in the use of computers, insurance web portals, and keyboarding, with knowledge of Microsoft Excel and Word required., • Detail-oriented and a strong team player., • Superior customer service and communication skills., • Self-starter with strong problem-solving skills., • Ability to meet high productivity and accuracy standards. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer., • Must be able to lift up to 25 pounds at times. Schedule: • Monday-Friday, 8am - 4:30pm Pay: • $19/hour

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  • Medical Assistant
    Medical Assistant
    3 days ago
    $18–$22 hourly
    Full-time
    Levittown

    We are seeking a skilled Medical Assistant to join our healthcare facility. The ideal candidate should have experience in medical assistant and reception roles, and possess knowledge of medical terminology and scheduling procedures. Responsibilities: • Assisting the physician with basic patient care and medical procedures within the Medical Assistant (MA) scope of practice, which may include but is not limited to rapid strep, UA, rapid flu A&B, rapid COVID, and procedure setups, etc., • Obtaining and recording patient medical histories, vitals, test results, and other information for medical records while maintaining strict confidentiality., • Preparing exam rooms for clinical examinations and assisting practitioners with medical procedures and other patient care., • Ensuring compliance with all health care regulations, including HIPAA., • Ensuring the site is fully stocked with supplies, • Providing compassionate care to our patients, • Preparing and administering medications for patients as directed by physicians., • Front Desk Duties, • Schedule patient appointments accurately using medical scheduling software., • Verify patient insurance information and collect copayments-, • Answer phone calls, emails, and inquiries promptly and assist as needed, • Coordinate with medical staff to ensure efficient patient flow, • High school diploma or equivalent, • Computer proficiency, • Excellent oral and written communication skills, • Excellent interpersonal and organizational skills, • Display a positive attitude, a high level of energy, and a commitment to providing excellent customer service

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  • Medical Assistant
    Medical Assistant
    24 days ago
    $23–$26 hourly
    Full-time
    Wantagh

    Job Title: Medical Assistant / Receptionist Location: Primary Office – Wantagh, NY 11793 Satellite Location – Malverne, NY (1–2 times per month) Job Type: Full-Time About Us: Busy gastroenterology practice with two physicians seeking an experienced, reliable, and team-oriented Medical Assistant/Receptionist to join our growing team. We are looking for a motivated professional who can multitask efficiently in a fast-paced environment while providing excellent patient care and customer service. Responsibilities: Answering and managing incoming phone calls Scheduling office appointments and procedures Checking in patients and verifying demographic and insurance information Rooming patients and preparing them for physician evaluation Explaining procedure preparations (preps) clearly to patients Performing in-office breath tests Performing FibroScan procedures Assisting physicians and clinical staff as needed Obtaining prior authorizations for medications Securing medical clearances for procedures Maintaining accurate documentation in EMR Supporting both front desk and clinical operations Requirements: Previous experience as a Medical Assistant (required) Knowledge of insurance verification and prior authorizations Experience obtaining medical clearances for procedures Strong multitasking and organizational skills Excellent communication and patient service skills Ability to work independently and as part of a team Willingness to travel to Malverne location 1–2 times per month Qualifications: Medical Assistant certification preferred Gastroenterology experience is a plus EMR experience preferred We are seeking a dependable, detail-oriented professional who thrives in a collaborative team environment and is comfortable balancing both clinical and administrative responsibilities. Work Location: In person

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