160 Best healthcare customer service Jobs in McAllen, Texas (December 2025)

Director of Nursing - Registered Nurse

28 days ago

Edinburg

At Care Options for Kids, we bring love, light, and laughter into the homes and communities we serve. We are committed to providing the highest possible quality of service and excellence in every way and with integrity in how we do it. Home Health Care experience as an RN is a must, bilingual is a plus. On-Call Responsibilities are required, including some evenings and weekends on rotation with other Directors of Nursing. \n\n Position Purpose: \n\n Under the supervision of the Area Director of Clinical Services, this position exists to act as the supervising nurse to manage the clinical skilled home care staff and to provide the highest quality of care and service for the patients. The Director of Nursing position will also work with other team members to establish Care Options For Kids as the provider of choice for clients, caregivers, and referral sources in the region by managing staff to provide excellent customer service, coordinating client services, and forging strong client and caregiver relationships. \n\n Examples of Specific Areas of Responsibility to the Position: \n\n\n • Provide clinical leadership and oversight guidance in establishing standards for nursing and other clinical services.\n, • Manages client and customer relationships through excellent customer service.\n, • Proven ability to work independently\n, • Must be able to solve complex problems and work effectively under time pressure and/or deadlines.\n, • Must possess strong organizational and interpersonal skills.\n, • Maintain a high level of communication with office staff to stay aware of new and potential referral sources.\n, • Establish relationships with local children’s hospitals and their case management/ discharge planning departments to become a referral partner for children being discharged that are in need of home health services.\n, • Meet with potential clients and describe the benefits of our services, our core values and how Care Options for Kids is different in the care we provide when compared to competitors.\n, • Maintain a high level of caregiver satisfaction by making goodwill calls, routine in person visits, assist in appropriately matching caregivers within their preferences, etc.\n, • Participate in and/or plan networking and/or community events to gain exposure in community.\n, • Grow the assigned area in client census, service hours, revenue and geographical territory.\n, • Create and implement a recruiting plan for caregivers in conjunction with assigned Recruiter including leveraging local nursing schools/programs.\n, • Ensure any authorizations for service are current and adhered to.\n, • Ensures that the patient care services provided, and the role of nursing is appropriate to the scope and level of care required by the patients served.\n, • Ensures compliance with appropriate regulatory and licensing agencies.\n, • Assures the standards of care is consistent through collaboration with the Administrator and in accordance with clinical patient needs, service line care delivery, and nationally recognized standards.\n, • Develops short and long-term goals based upon organization-wide goals and growth objectives and may develop operating budgets for the nursing and ancillary departments, based on organization-wide goals and growth objectives. May also be responsible for directing and managing the department operations within established budgets.\n, • Develops written objectives, standards, policies, procedures, and quality improvement activities for Nursing and other ancillary services.\n, • Assists in establishing staffing protocol in accordance with established standards, and patient care standards of the agency based on census and acuity.\n, • Assures the credentialing of nursing staff and clinical staff, including education, licensure, competencies, and relevant certification.\n, • Responsible for hiring, evaluating, and providing necessary disciplinary action, and termination when indicated, of nursing employees based on their performance in accordance with the company policy.\n, • Collaborates with the Executive Staff and superior clinical representatives to ensure consistent standards of patient care and operations.\n, • Assists with the establishment of standards and processes across the Home Health continuum and with the education of staff to meet clinical practice standards.\n, • Facilitates communication, establishes goals and objectives for the department, resolves problems, and evaluates nursing care delivery to continually improve the quality of patient care.\n, • Encourages collaboration among persons under his/her jurisdiction to promote coordinated delivery of patient care in accordance with the regulatory standards of all clinical services.\n, • If required to make patient visits; ability to travel within region; some exposure to unpleasant weather; PRN emergency calls must be available at all times either in person or via telecommunications.\n, • Interacts with clients with compassion and respect.\n, • Assists with emergency situations.\n, • Provides documentation that reflects services for each client in accordance with license standards.\n, • Maintains the confidential nature of all patients and company activities.\n, • Be available during office hours for survey and after hours for issues that arise.\n, • Investigate and resolve all client and caregiver complaints timely.\n, • Effectively communicates concerns about patient health to the Area Director of Clinical Services and follows up as necessary.\n, • Reports to the Area Director of Clinical Services and Compliance.\n, • Registered Nurse with a minimum of an Associate’s Degree is required, Bachelor’s Preferred Experience:\n, • Minimum of 3 years as a Registered Nurse with one year experience in home healthcare and at least 1 year of supervisory experience.\n, • Must meet all federal, state, and local contract and program requirements.\n, • Experience in quality management preferred.\n, • Excellent written and verbal communication skills.\n, • Demonstrated leadership skills with experience in training and managing field staff.\n, • Experience in regulatory audits such as ACHA or other required contracts.\n, • Proficiency with computers, including Microsoft Office.\n, • Knowledge of ContinuLink is helpful. Licensure/Certification:\n, • Maintains a valid RN license to practice nursing in the State of Texas.\n, • Current AHCA Level II Background Screening\n, • Nursing: 3 years (Required)\n, • Home Health Care: 1 years (Required)\n, • Supervising: 1 year (Preferred)\n, • Microsoft Office: 1 year (Preferred) License/Certification:\n, • Home Health\n, • Monday to Friday\n, • On call Rotation for Evenings and Weekends\n, • 401(k)\n, • Dental insurance\n, • Health insurance\n, • Life insurance\n, • Paid time off\n, • 8 hour shift\n, • Day shift\n, • Monday to Friday\n

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