Help desk technician jobs in Hoboken, New JerseyCreate job alerts

Our offer includes full-time hours with opportunities for overtime, competitive hourly wages, career advancement potential into Level 2 or Systems Administration, and a stable, long-term position within our growing organization. We seek a dependable and prompt Level 1 Help Desk Technician to assist

Job Title: Level 1 Help Desk Technician*. We are looking for a reliable and responsive Level 1 Help Desk Technician to support our internal team and keep operations running smoothly. As a Level 1 Help Desk Technician, you will be the first point of contact for all IT-related issues across our dealer

Job Title : Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted - Both Overview Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and defending networks, conducting cyber operations, and producing intelligence for decision makers across the Navy. Key Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and intelligence production; strict requirements for handling classified information and complying with security and information assurance standards; shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide assignments ashore at information warfare and intelligence commands and afloat on ships, aircraft, or submarines; work in secure facilities, server rooms, operations centers, and shipboard communications spaces; close teamwork within information warfare and intelligence teams and with supported operational units. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations. Direct enlistment into IT, CTN, or IS pipelines from civilian life based on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet screening criteria and community requirements; Reserve accession pathways for prior service or qualified civilian professionals when manning needs allow. Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter. Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security clearance at the Secret or Top Secret level depending on the billet. Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor's status, training, and current Navy policy. Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance. Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source. Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b638-05792d185386

Job Title : Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted - Both Overview Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and defending networks, conducting cyber operations, and producing intelligence for decision makers across the Navy. Key Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and intelligence production; strict requirements for handling classified information and complying with security and information assurance standards; shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide assignments ashore at information warfare and intelligence commands and afloat on ships, aircraft, or submarines; work in secure facilities, server rooms, operations centers, and shipboard communications spaces; close teamwork within information warfare and intelligence teams and with supported operational units. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations. Direct enlistment into IT, CTN, or IS pipelines from civilian life based on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet screening criteria and community requirements; Reserve accession pathways for prior service or qualified civilian professionals when manning needs allow. Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter. Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security clearance at the Secret or Top Secret level depending on the billet. Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor's status, training, and current Navy policy. Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance. Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source. Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b638-05792d185386

Senior Cyber Security Engineer Cooley is seeking a Senior Cyber Security Engineer to join the Security team. Position summary: Cooley Technology embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, the Cyber Security Engineer is expected to recognize that the Cooley Technology department is a service organization first and foremost and will be evaluated on this requirement equal in importance to the technical or operational responsibilities outlined later in this document. The Cyber Security Engineer will work to maintain and monitor the security practices and systems implemented by the Firm. The Cyber Security Engineer will implement and manage security systems and tools as directed by Firm policies, procedures, and management. Specific duties include, but are not limited to, the following: Position responsibilities • Review, analyze and monitor security system reports and logs for suspicious activities, trends and patterns. This includes but is not limited to web filters, mail gateways, firewalls, encryption systems, anti-malware systems, IDS/IPS, • Configure, maintain, and administer security products and solutions used within the Firm, • Configure, maintain and administer firewalls, VPN, privileged access management (PAM), data loss prevention, EDR, and security information event monitoring (SIEM) systems, • As a member of the Incident Response team respond to alerts, warnings, incidents, and help desk tickets to ensure minimum exposure of Firm assets under the direction of the Cyber Security Manager, • Participate in troubleshooting efforts on all cyber security related problems to include the establishment, management, and use of TAM arrangements with specified security vendors, • Participate as a technician/engineer on Technology and Innovation projects, • Conduct risk and security reviews on products as directed by the Cyber Security Manager or Technology management, • Recommend controls to ensure the appropriate level of protection and adherence to the goals of the overall information security strategy, • Monitor Technology security metrics and measures to include monitoring security system logs, Windows server logs, and network monitoring systems, • Provide consultation and conduct internal investigations that may require forensic analysis under the direction of the Cyber Security Manager and/or Technology management, • Respond to audit findings as directed by the Cyber Security Manager and/or Technology Management, • Evaluate and recommend commercial security vendors and products, • All other duties as assigned or required Skills and experience: Required: • After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications, • Ability to work extended and/or weekend hours, as required, • Ability to travel, as required, • 5+ years of experience in information security with the proven ability to operate at an elevated level in terms of scope of responsibility, judgement and autonomy., • Proven practical experience in information security and well-rounded knowledge of Technology, • Experience working with:, • Active Directory, • Firewalls, • Intrusion Detection and Prevention Systems, • Endpoint Detection and Response (EDR) and management console, • Web filter/proxy technologies, • Encryption technologies - whole disk, e-mail, and data at rest, • Vulnerability scanners, • Data loss prevention, • Email gateways and anti-spam services, • Privileged account management systems, • Security information and event management systems, • AWS and Azure Cloud Services, • Bachelor's Degree in Information Technology or Computer Information Systems, • CISSP or equivalent certifications and/or experience, • Experience working with the following products:, • Palo Alto Network's Firewalls and Prisma Access, • Tenable Vulnerability Scanner, • VMWare, • Cyberhaven Data Loss Prevention, • Proofpoint Email Gateway and Anti-Spam, • Forensic Tools, • S/MIME email encryption, • Delina Secret Server, • Crowdstrike, • Google SecOps SIEM, • Two factor authentication technologies, • Penetration testing tools, • Patch management systems Competencies: • Exceptional customer service skills, • Excellent analytical, problem-solving, customer service, project management and communication skills, • Goal-oriented, • Excellent decision making, integrity and working with IT management, business users and staff, • Excellent oral and written communication skills, including technical and user documentation, • Strong organizational skills, • Ability to work independently and under high pressure with tight schedules and deadlines, • Ability to interact well with all levels of business professionals, • Excellent active listening skills, • Flexible and patient with process development/execution and adherence to instruct project management practices, • Capable of grasping new concepts quickly and without prior experience, • Detail-oriented, • Ability to multi-task and work in fast-paced environment, • Ability to interact and coordinate with several teams to achieve objectives, • Ability to solve problems independently and simultaneously, effectively managing multiple tasks, • Professional demeanor at all times Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE. The expected annual pay range for this position with a full-time schedule is $145,000 - $210,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

Bring your energy to the role of Netflix IT Help Desk Technician to assist with organizing, stocking, and general upkeep, support the preparation and delivery of goods or services, and adapt to shifting priorities and business needs. To excel in this position, you should have a willingness to learn

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support. Opening Solvere One has an open position for an Onsite Help Desk Technician to provide support to one of our clients located in New York, New York. The duties of the position include fielding incidents via phone and email from client users. The Onsite Help Desk Technician is responsible for resolving all Tier 1 and passing all other requests on to tier 2 and Tier 3 technicians. The technician will also work on projects assigned by internal client IT staff. Employee will be expected to interact with users onsite daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required. Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment. This role reports to the Service Delivery Manager. Position Requirements: Examples of essential duties are interpreted as being descriptive and not restrictive. * Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users. * Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software. * Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals. * Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems. * Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements. * Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements. * Create detailed technical documentation for resolutions of issues. * Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time. * Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner. * Update and maintain hardware inventory * Audio/visual support for conference and training room equipment Required Technical Experience: * Microsoft Windows Desktop OS installation and support * Apple / Mac Desktop OS installation and support * Microsoft Office 365 administration and support * iPhone / Android troubleshooting * Multi-factor Authentication configuration and support Preferred Technical Experience: * ConnectWise Manage * ConnectWise Automate * IT Glue * Sophos suite of solutions This is a full-time, salaried position. Salary commensurate with experience. Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc. Powered by JazzHR 0Ien5o7OSz

Job Description Position Title Rate of Pay IT Help Desk Technician $58,000 - 70,000 Per Year Department Work Location Information Technology On-site Reports to Work Schedule Information Technology Supervisor Monday – Friday (9 am – 5 pm) FLSA Status Position Classification Non-exempt Full-Time, Regular, Non-Supervisory Since its founding at the 1964-65 New York World’s Fair, the New York Hall of Science (NYSCI) has inspired millions of people — children, teachers, and families — by offering innovative, participatory ways to learn and encouraging people to explore their curiosity and nurture their creativity. Located in Queens, the most ethnically diverse county in the country, NYSCI welcomes 400,000 visitors each year and serves thousands more through outreach in schools, teacher professional development, and participation in a variety of public events and research initiatives. NYSCI is a leader in the science museum field, recognized for its highly regarded exhibitions, programs, and products, all of which are informed by our inclusive, research-derived approach to STEM learning and engagement called Design, Make, Play. The defining characteristics of Design, Make, Play — open-ended exploration, imaginative learning, personal relevance, deep engagement, and delight — are the ingredients that invite broad participation in STEM and make engagement and learning irresistible. Through this transformative model for STEM exploration, NYSCI engages a broad community of learners in STEM by fostering the excitement of self-directed exploration and by tapping into the joy of learning intrinsic in young people’s play. NYSCI has approximately 95 full-time and over 135 part-time and casual staff members.POSITION OVERVIEW The IT Helpdesk Technician provides first-line technical support to employees and assists in managing a fleet of Apple devices using Addigy Mobile Device Management (MDM) or a comparable platform. This role is responsible for troubleshooting troubleshoot hardware and software issues while maintaining the integrity and security of the organization's data and infrastructure, supporting day-to-day IT needs, and ensuring devices are properly configured, maintained, and updated. While information security is not the primary focus of this position, the Helpdesk Technician serves as an important first line of defense by recognizing and escalating common security risks, reinforcing best practices, and supporting a secure technology environment. PRINCIPAL RESPONSIBILITIES • Respond to and resolve technical issues related to Apple devices, including hardware and software problems, networking issues, and printer connectivity., • Utilize Addigy (MDM) for Apple device enrollment, software deployment, and security patching. Assist with Windows management via Intune or similar tools., • Provide technical help and support for various software applications, including Microsoft Office, Adobe Creative Cloud, Google Workplace, Zoom, Slack, Monday, OneTalk, and other enterprise applications., • Collaborate with other IT team members to identify and troubleshoot complex technical issues and escalate to higher-level support teams when necessary., • Document technical issues, solutions, and procedures in our internal knowledge base, ensuring accurate and current information., • Communicate technical information to non-technical users clearly and concisely, both verbally and in writing., • Perform setup, configuration, and deployment of new workstations and peripherals. Maintain an accurate inventory of IT assets., • Apple and Windows Device Support: Provide technical support and troubleshoot hardware/software issues for Mac and Windows users; perform system upgrades and maintenance., • MDM Administration: Manage and configure mobile devices; ensure security compliance and data protection., • Google Workspace Administration: Manage user accounts, groups, and permissions; troubleshoot Google Workspace issues, • Meraki Network Support: Monitor and maintain network devices; troubleshoot connectivity issues; configure security policies, • Microsoft Office Support: Provide support and troubleshoot issues with Microsoft Office applications., • Raiser's Edge Support: Maintain the database; provide user support and training, • Slack and Monday Support: Administer and support platforms; assist users with troubleshooting and best practices, • Creative Cloud Support: Support Adobe Creative Cloud applications; troubleshoot and assist with updates, • Network Issues: Diagnose and resolve network problems; collaborate with the network team for advanced troubleshooting, • Phone Systems Support: Provide support and troubleshoot office phone systems, • POS Systems Support: Maintain and support POS systems; troubleshoot hardware/software issues., • Research, Documentation, and Other Work: Conduct research; create and maintain IT documentation; perform additional IT dutiesQUALIFICATIONS, • Minimum of 2 years of experience in a Helpdesk support role, preferably in an enterprise environment., • Experience with the Addigy MDM platform or similar and other macOS enterprise management tools., • Strong knowledge of macOS, software applications, and hardware., • Strong proficiency in macOS and Windows 10/11 troubleshooting., • Experience administering Google Workspace and Microsoft 365., • Familiarity with MDM solutions (Addigy preferred).REQUIREMENTS, • Basic understanding of common cyber threats (phishing, ransomware, social engineering) and best practices for remediation., • Excellent problem-solving skills and the ability to troubleshoot complex technical issues., • Strong customer service skills and the ability to communicate technical information to non-technical users., • Ability to work independently and manage multiple tasks simultaneously., • Excellent organizational and time-management skills.PHYSICAL REQUIREMENTS, • Mobility and Dexterity: Ability to perform tasks requiring fine motor skills, such as typing, using a computer mouse, and handling small tools or components. Reasonable accommodations can be made for individuals with limited dexterity or mobility impairments., • Visual and Auditory Abilities: Sufficient vision and hearing to perform tasks related to computer work, including reading screens, troubleshooting hardware, and communicating with colleagues and clients. Reasonable accommodations, such as screen readers or amplified headsets, are available for individuals with visual or auditory impairments., • Physical Endurance: Ability to remain in a stationary position, whether sitting or standing, for extended periods during the workday. Reasonable accommodations, such as ergonomic seating or sit-stand desks, are available to support employees' comfort and accessibility needs., • Lifting and Carrying: Capability to lift and transport computer equipment and peripherals weighing up to 25 pounds. Assistance and adaptive equipment, such as carts or lift devices, can be provided to accommodate employees with lifting restrictions., • Communication and Interaction: Effective communication skills for interacting with colleagues, clients, and vendors, both in person and through digital communication platforms., • Accommodations, such as speech-to-text software or communication aids, are available for employees with speech or communication disabilities.PREFERRED QUALIFICATIONS, • Associate's or Bachelor's degree in Computer Science, Information Technology, or related field preferred., • Apple Certified Support Professional (ACSP), Addigy Certified Associate or Expert, or similar MDM certification is preferred, • CompTIA A+, Network+, or Security+ certifications., • Experience working in a non-profit or museum environment. BENEFITS NYSCI strives to be an inclusive place to work. We work to foster multiple voices and perspectives, empower staff as problem solvers, and support professional growth for all. The New York Hall of Science also offers generous benefits and perks for all regular full-time employees. These currently include: • Health, dental, and vision insurance options, • Flexible spending accounts for healthcare, dependent care and commuter benefits, • Pension plan and 401k plan, • Free life insurance coverage, • Paid vacation and sick leave, • 13 paid holidays off, • Flexible work schedules, • Employee Assistance Program, • Free onsite parking HOW TO APPLY Please upload your resume and cover letter through our online careers page. Please note that while careful consideration will be given to each submission, the Museum will only be able to contact those applicants whose knowledge, skills, and work experience best fit the requirements of the position. Interview Process • Introductory Interview (Screening), • Second Interview & Technical Conversation (Zoom) No phone calls or faxes please. The New York Hall of Science is an equal-opportunity employer committed to fostering an inclusive and innovative environment with the best employees. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, military service, marital status, or any other protected status in accordance with applicable law. We support a drug-free workplace. If there are preparations, we can make to help ensure you have a comfortable and positive interview experience, please let us know. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Are you seeking a challenging position that provides for personal and professional growth? Do you want to work with mutually supportive colleagues in love with technology and solutions that help organizations succeed? Are you gratified when clients appreciate your work? Do challenges energize you. Do you want to keep learning and not sit on a help desk working remotely all day? Then you are our candidate. We are seeking an experienced field Technology Support Technician to join our team! You will implement and support a diverse range of network solutions from on premises, hybrid, and cloud-based solutions for our clients as a member of a mutually supportive team. We are a Microsoft focused shop with primary commitment to MS365, Azure, and Windows Virtual Desktop. We are especially focused on security with SSO, PIM and conditional access methodologies a must. BUT we also work with clients that use Apple Macs and work with Gsuite and need a strong centralized management partner. You will resolve issues in a methodical way using the best online tools and documentation systems. You will have the full support of a committed and diverse team of I.T. professionals. You must be experienced, knowledgable about Entra and on line SharePoint. We will provide you every opportunity to learn, grow, and move up as our organization continues to grow. We have an amazing staff retention over 8 years. We are hiring for the long term. Responsibilities: • Provide end user technical assistance with computer hardware and software, • Assist in designing new solutions for client organizations with video, streaming, and ingenuity, • Administer AD and AAD domains for organization clients with deep knowledge of Security using EPR, MDR, EPP and SIEM technology., • Experience configuring Microsoft Azure Conditional Access, Privileged Identity Management. SharePoint security/ permissions configurations, and Intune., • We do support Mac and Gsuite clients with a commitment to Addigy remote management tools., • Resolve issues for clients via phone, in person, or remote help desk., • Recommend hardware and software improvements., • Utilize cloud ticket and document systems to track and manage proactively customer issues and resolutions., • have excellent documentation skill: writing, formatting, logic., • Capable of producing detailed Scopes of Work for projects such as migration of Ad to AAD, migration of shares, et al., • Previous experience in IT, customer service, or other related fields., • Must be totally committed to the job and fulfilling customer needs, • MUST be an aggressive Self-Learner, • Must be a TEAM player with ability to receive feedback (criticism) and debriefing commitments., • Knowledge of Active Directory, Azure Active Directory and Microsoft Security, • A VERY strong ability to relate to end users on a one-to-one basis., • Hands on experience with Microsoft M365, Azure virtualization,, • Knowledge of routing valuable, especially VPN with SonicWALL Firewall routers, • Knowledge and keen interest in Cyber security, • Ability to build rapport with clients., • Strong troubleshooting and critical thinking skills. Writing documentation a must., • Strong ability to research solutions from the Internet on demand., • Positive and professional demeanor, • College Degree or equivalanet required., • Excellent written and oral (English) communication skills Powered by JazzHR OZq9jbKLuC

Job Description American Endovascular is seeking a skilled and motivated Technical Support Technician to join our IT Support team. This exempt-level position plays a vital role in ensuring the reliability and continuity of our computer systems and technology services. You will provide hands-on technical expertise, user support, and project coordination to maintain a seamless technology environment across our organization. In this role, you’ll handle software installations, hardware troubleshooting and repair, system patches, application maintenance, and entry-level system administration. You’ll be a key partner in keeping our clinical and administrative teams running smoothly so they can focus on delivering life-changing patient care. Primary Responsibilities: • Serve as the first point of contact for customers seeking technical assistance via phone, email, or ticket system., • Perform remote troubleshooting through diagnostic techniques and pertinent questions., • Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications., • Design, develop, document, analyze, test, and modify computer systems and programs., • Determine the best solution based on the issue and details provided by customers., • Guide customers through the problem-solving process and escalate unresolved issues to higher-level support personnel., • Provide accurate information on IT products and services., • Record events, problems, and their resolutions in logs., • Follow-up and update customer status and information., • Pass on feedback and suggestions from customers to the appropriate internal team., • Identify and suggest possible improvements to procedures., • Ensure continuity of the computer system for all system users., • Repair hardware as necessary and coordinate with service vendors to ensure continuity of service., • Recommend changes in software and hardware to improve computer capabilities., • Implement best practices to effectively utilize IT resources., • Install and configure new IT equipment and resolve incidents., • Maintain a high level of customer service, ensuring all customers are treated efficiently and appropriately., • Perform application and systems maintenance routines, system patches, and entry-level system administration., • Conduct basic network troubleshooting and monitoring., • Continuously monitor system health., • Excellent attitude, phone etiquette, and personality., • Ability to rapidly establish good working relationships with customers and other professionals., • Clear and confident communication skills, both written and verbal., • Ability to handle problems and technical issues in a friendly, calm, and reassuring manner., • Passion for IT and technology, with a thorough and methodical approach to problem-solving., • Tenacity and dedication to pursue issues from start to finish, with the initiative and reliability to work unsupervised., • Self-motivated with the ability to multitask, prioritize, and escalate as needed., • Associate’s degree in computer science, informatics, or a relevant field., • 3 or more years of experience as a computer specialist or IT support technician., • Healthcare experience is a plus., • 3 or more years of experience supporting Microsoft environments, including networks, servers, antivirus, and domain controllers., • Mid-level experience with Azure servers and virtualized environments., • Mid-level experience with Office 365 and similar products., • Experience with multisite and distributed locations is a plus., • Proven experience as a help desk technician or in customer support roles., • CompTIA A+, Microsoft certifications, or similar certifications are a plus., • Mid-level knowledge of security and cybersecurity in relation to support.

Job Description • Seeking a certified medical assistant with a minimum of one to two years of endoscopy experience as well as training and experience taking patient vitals and EKGs and drawing blood., • Responsibilities include assisting with endoscopic procedures (including biopsies, polypectomies, and tatoos), cleaning and reprocessing endoscopic equipment, assisting with recovery after procedures, completing log books, entering data into computer, and labeling specimens., • When not assisting with endoscopy, you will assist with patient examinations. Therefore, the candidate should be proficient at taking vital signs, phlebotomy, and EKGs., • The medical assistant/endoscopy technician will oversee reprocessing, infection control, and equipment maintenance in strict accordance with industry standards and must have training and experience with doing so., • The candidate will perform upkeep for exam, endoscopy procedure, and reprocessing rooms., • Please only apply if you have the required endoscopy experience and training and are qualified to take vitals, EKGs, and do venipuncture., • The ideal candidate will be willing to help with front desk, pre-authorizations, referrals, and filing as needed., • Eagerness to help with all aspects of operating this busy medical practice a plus., • CPR certification (BCLS) required., • Position is either full time or part-time (two to four full days per week), • References required.Company DescriptionWe are a small gastroenterology/internal medicine practice located in midtown Manhattan.We are a small gastroenterology/internal medicine practice located in midtown Manhattan.

Job Description Location: New York, NY Job Type: Full-Time Our Mission: Since 1967, Odyssey House has been providing innovative services and programs to a broad population of individuals and families struggling with substance use and mental health disorders. Odyssey House helps New Yorkers of all ages—and across all five boroughs—beat drugs and alcohol with highly individualized treatment programs. Odyssey House provides high quality, holistic treatment impacting all major life spheres, including: psychological, physical, social, family, educational and spiritual in order to support personal rehabilitation, renewal and family restoration. If that sounds different than other treatment programs, you’re right. Because Odyssey is where recovery gets real. About the Role: We are seeking an experienced IT Help Desk Level 3 Technician to join our IT team. This position serves on solving complex technical issues and plays a critical role in maintaining the stability, security, and performance of our IT systems. The ideal candidate will have strong troubleshooting abilities, experience supporting enterprise environments, and the ability to assist with infrastructure support and mentoring junior help desk staff. Key Responsibilities: • Troubleshoot and resolve advanced hardware, software, network, and system issues., • Support and maintain Active Directory, Microsoft 365, Windows servers, and endpoint systems., • Investigate and resolve system outages, performance issues, and security alerts., • Assist with system upgrades, patching, and infrastructure maintenance., • Monitor system health and assist with preventative maintenance., • Work with third-party vendors and service providers to resolve technical issues., • Maintain clear documentation of troubleshooting steps and solutions. Required Qualifications: • 3+ years of IT support experience, including advanced troubleshooting., • Strong experience with Windows 10/11 and Windows Server environments., • Experience administering and troubleshooting Active Directory and Group Policy., • Hands-on experience supporting Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)., • Knowledge of network fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity., • Experience troubleshooting printers, endpoints, mobile devices, and peripheral equipment., • Experience with remote support tools and ticketing systems., • Ability to perform root cause analysis and resolve recurring technical issues., • Strong documentation and communication skills., • Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications: -Experience with virtualization platforms (VMware or Hyper-V). -Experience with backup and disaster recovery systems. -Familiarity with endpoint management tools (Intune, ABM, or similar). -Experience supporting network equipment such as switches, firewalls, and wireless systems. -Knowledge of IT security best practices and endpoint protection systems. -IT certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications. In addition to competitive salaries, Odyssey House offers: • A 35-hour work week (as opposed to a 40-hour work week), • Vacation Plan and Holiday Schedule, • Life Insurance, • Medical Insurance (Two Plans), • Dental and Vision Insurance, • Additional Insurance Coverages (hospitalization, accidental, critical illness coverage), • Long-Term & Short-Term Disability, • Flexible Spending Account/Health Reimbursement Account, • 403(b) Plan, • Corporate Counseling Associates (CCA) EAP benefit, • Ability Assist Counseling Services (through The Hartford), • Commuter Benefits, • Educational Assistance Programs, • Special shopping discounts through ADP Marketplace and PlumBenefits, • RUFit?! Fitness Program, • Pet Insurance, • Legal Assistance, • Optum Financial Service through ConnectYourCare, • Benefit Advocacy Center through Gallagher Odyssey House is an equal opportunity employer maintaining a non-discriminatory policy on hiring of its personnel. Odyssey House, and its operational divisions, will not discriminate against any employee or applicant because of race, creed, color, national origin, sex, disability, marital status, sexual orientation or citizen status in all employment decisions including but not limited to recruitment, hiring, upgrading, demotion, downgrading, transfer, training, rate of pay or other forms of compensation, layoff, termination and all other terms and conditions of employment.

Job Description About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support. Opening Solvere One has an open position for an Onsite Help Desk Technician to provide support to one of our clients located in New York, New York. The duties of the position include fielding incidents via phone and email from client users. The Onsite Help Desk Technician is responsible for resolving all Tier 1 and passing all other requests on to tier 2 and Tier 3 technicians. The technician will also work on projects assigned by internal client IT staff. Employee will be expected to interact with users onsite daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required. Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment. This role reports to the Service Delivery Manager. Position Requirements: Examples of essential duties are interpreted as being descriptive and not restrictive. * Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users. * Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software. * Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals. * Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems. * Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements. * Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements. * Create detailed technical documentation for resolutions of issues. * Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time. * Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner. * Update and maintain hardware inventory * Audio/visual support for conference and training room equipment Required Technical Experience: * Microsoft Windows Desktop OS installation and support • Apple / Mac Desktop OS installation and support, • Google Admin support, • Microsoft Office 365 administration and support iPhone / Android troubleshooting * Multi-factor Authentication configuration and support Preferred Technical Experience: * ConnectWise Manage * ConnectWise Automate * IT Glue * Sophos suite of solutions This is a full-time, salaried position. Salary commensurate with experience. Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc. Powered by JazzHR 29qe6mvm24

Job Description Description Summary: Under general supervision and in accordance with established policies and procedures, the Systems Analyst position plays a critical role in supporting the Firm’s user and technology infrastructure. This position involves extensive interaction with attorneys and support staff while maintaining strict confidentiality of personnel and Firm matters. The ideal candidate must demonstrate strong problem-solving skills, the ability to diagnose, resolve or escalate application, hardware and workflow issues, use soft skills with users and collaborate with the IT team members to implement fixes, enhancements, work on projects and help identify larger problems. Shift: Monday - Friday 12 am (midnight) - 8 am Essential Duties and Responsibilities: • Serve as initial point of contact for telephone and email inquiries regarding the Firm’s software, hardware, and remote technologies directed to the Information Technology department • Maintain a positive customer-service oriented attitude, patience, and the ability to work as a member of a team • Troubleshoot and resolve software, hardware, operating system, and networking problems; repair and recover from hardware or software failures, virus infections and other issues; and document resolution on incident tickets • Serve as initial point of contact for telephone and e-mail inquiries on the Firm’s software applications, hardware, printers, and remote technologies directed to the Information Technology department. • Deliver exceptional customer service with patience, professionalism, and a collaborative team-oriented approach. • Ability to manage high-volume workloads in a fast-paced environment while performing essential duties while maintaining focus and resilience. Leveraging exceptional skills in personal organization, strong multitasking, time management, strategic planning, and effective project coordination. • Excellent problem-solving skills and methodology, clear and effective communication and strong interpersonal skills are essential. • Ensure timely updates and follow up on all open ticket-related inquires and effectively manage escalated calls routed to Interdepartmental teams. • Provide onsite desktop support, ensuring timely and effective resolution of users’ issues and technical needs. • Provide occasional home visit support for attorneys in the Firm. • Respond to occasional after-hours/emergency support requests as needed. • Responsible for imaging, testing, installing and maintaining all end user IT equipment. This includes desktops, laptops, printers, and electronic devices, along with their associated software and peripherals. • Maintain accurate records of all maintenance, inventory and security measures associated with the Firm’s inventory. • Safely lift and transport equipment weighing up to 50 pounds. • Stay current with emerging technological developments in software/hardware, systems and application support, and management and user support practices. This includes reading publications, participating in mail lists and on-line communities, attending conferences and workshops. Knowledge, Skills, and Abilities Required: • Experience providing telephone based technical support and/or desk side technical support. • Ability to communicate technical subjects to non-technical staff. • Proven track record of being detail-oriented, with outstanding follow-through. • Strong knowledge of PC systems and MAC systems (desktop and laptop), and wireless devices and printer hardware. • Experience supporting mobile devices or with Mobile Device Management platforms (Intune). • Experience with entering and tracking tickets in an incident management system (ServiceNow). • Knowledge of VOIP technology telephone system a plus. • Experience with Active Directory and MS Exchange. • Understanding the basic use of CMD and PowerShell. • Ability to troubleshoot wireless handheld devices (Android, iPhone, iPad, etc). • Ability to troubleshoot remote technologies (RDP, VPN, F5, Global Protect, etc.). • Strong adherence to IT compliance procedures and documentation standards. • Knowledge of Audio/Visual systems a plus. Education and Experience: • Associate degree in a computer-related discipline required (equivalent technical experience may substitute on a year-for-year basis). • 1-3 years of experience in a technical environment. • Experience supporting Windows 10 and Windows 11, Office 2016 and Office 365, iManage, iWorks, Payne, Litera, and other legal specific applications. • Prior law firm experience a plus. • One or more of these certifications a plus: o MCITP: Enterprise Desktop Support Technician on Windows o MOS: Microsoft Office Specialist; Certification in Word, Excel and Outlook o PowerPoint or Access, Network+ preferred. o HDI HelpDesk Analyst Certification preferred. Working Conditions: • Normal office environment with little exposure to excessive noise, dust, temperature, etc. Skills Windows OS, MS Office, VPN, mobile devices, Macs, ticketing system, iManage, ServiceNow, legal experience, Intune Top Skills Details Windows OS,MS Office,VPN,mobile devices,Macs,ticketing system Additional Skills & Qualifications Candidates must have excellent communication and customer service skills. Experience Level Expert Level Job Type & Location This is a Permanent position based out of New York, NY. Pay and Benefits The pay range for this position is $90000.00 - $105000.00/yr. Medical, Dental, holiday pay, PTO, retirement plan Workplace Type This is a fully onsite position in New York,NY. Application Deadline This position is anticipated to close on Apr 15, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Description Description Summary: Under general supervision and in accordance with established policies and procedures, the Systems Analyst position plays a critical role in supporting the Firm’s user and technology infrastructure. This position involves extensive interaction with attorneys and support staff while maintaining strict confidentiality of personnel and Firm matters. The ideal candidate must demonstrate strong problem-solving skills, the ability to diagnose, resolve or escalate application, hardware and workflow issues, use soft skills with users and collaborate with the IT team members to implement fixes, enhancements, work on projects and help identify larger problems. Shift: Friday - 12am - 1pm Sat. & Sun. 12am - 12:30pm Essential Duties and Responsibilities: • Serve as initial point of contact for telephone and email inquiries regarding the Firm’s software, hardware, and remote technologies directed to the Information Technology department • Maintain a positive customer-service oriented attitude, patience, and the ability to work as a member of a team • Troubleshoot and resolve software, hardware, operating system, and networking problems; repair and recover from hardware or software failures, virus infections and other issues; and document resolution on incident tickets • Serve as initial point of contact for telephone and e-mail inquiries on the Firm’s software applications, hardware, printers, and remote technologies directed to the Information Technology department. • Deliver exceptional customer service with patience, professionalism, and a collaborative team-oriented approach. • Ability to manage high-volume workloads in a fast-paced environment while performing essential duties while maintaining focus and resilience. Leveraging exceptional skills in personal organization, strong multitasking, time management, strategic planning, and effective project coordination. • Excellent problem-solving skills and methodology, clear and effective communication and strong interpersonal skills are essential. • Ensure timely updates and follow up on all open ticket-related inquires and effectively manage escalated calls routed to Interdepartmental teams. • Provide onsite desktop support, ensuring timely and effective resolution of users’ issues and technical needs. • Provide occasional home visit support for attorneys in the Firm. • Respond to occasional after-hours/emergency support requests as needed. • Responsible for imaging, testing, installing and maintaining all end user IT equipment. This includes desktops, laptops, printers, and electronic devices, along with their associated software and peripherals. • Maintain accurate records of all maintenance, inventory and security measures associated with the Firm’s inventory. • Safely lift and transport equipment weighing up to 50 pounds. • Stay current with emerging technological developments in software/hardware, systems and application support, and management and user support practices. This includes reading publications, participating in mail lists and on-line communities, attending conferences and workshops. Knowledge, Skills, and Abilities Required: • Experience providing telephone based technical support and/or desk side technical support. • Ability to communicate technical subjects to non-technical staff. • Proven track record of being detail-oriented, with outstanding follow-through. • Strong knowledge of PC systems and MAC systems (desktop and laptop), and wireless devices and printer hardware. • Experience supporting mobile devices or with Mobile Device Management platforms (Intune). • Experience with entering and tracking tickets in an incident management system (ServiceNow). • Knowledge of VOIP technology telephone system a plus. • Experience with Active Directory and MS Exchange. • Understanding the basic use of CMD and PowerShell. • Ability to troubleshoot wireless handheld devices (Android, iPhone, iPad, etc). • Ability to troubleshoot remote technologies (RDP, VPN, F5, Global Protect, etc.). • Strong adherence to IT compliance procedures and documentation standards. • Knowledge of Audio/Visual systems a plus. Education and Experience: • Associate degree in a computer-related discipline required (equivalent technical experience may substitute on a year-for-year basis). • 1-3 years of experience in a technical environment. • Experience supporting Windows 10 and Windows 11, Office 2016 and Office 365, iManage, iWorks, Payne, Litera, and other legal specific applications. • Prior law firm experience a plus. • One or more of these certifications a plus: o MCITP: Enterprise Desktop Support Technician on Windows o MOS: Microsoft Office Specialist; Certification in Word, Excel and Outlook o PowerPoint or Access, Network+ preferred. o HDI HelpDesk Analyst Certification preferred. Working Conditions: • Normal office environment with little exposure to excessive noise, dust, temperature, etc. Skills Windows OS, MS Office, VPN, mobile devices, Macs, ticketing system, iManage, ServiceNow, legal experience Top Skills Details Windows OS,MS Office,VPN,mobile devices,Macs,ticketing system Additional Skills & Qualifications Candidates must have excellent communication and customer service skills. Experience Level Expert Level Job Type & Location This is a Permanent position based out of New York, NY. Pay and Benefits The pay range for this position is $90000.00 - $105000.00/yr. Medical, Dental insurance, holiday pay, overtime pay, PTO, excellent retirement plan Workplace Type This is a fully onsite position in New York,NY. Application Deadline This position is anticipated to close on Apr 14, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Description JOB DESCRIPTION Insight Global is seeking a Service Desk Support Technician for one of our clients in the biotech space. This role will be located in New York City, right near Penn Station, and will be on-site five days per week. As a Service Desk Support Technician, you will join a collaborative and fast-paced IT team. This role focuses on day-to-day service desk operations, providing front-line technical support to internal end users and ensuring the timely resolution of technical issues. The ideal candidate is customer-focused, adaptable, and comfortable working in an agile, high-collaboration environment. You will work closely with fellow service desk technicians, IT leadership, security, infrastructure, and imaging teams, while using modern tools and AI-enhanced workflows to support business operations. Key Responsibilities • Serve as the first point of contact for end users seeking technical assistance via phone and digital channels, • Review, assign, and manage support tickets through the Freshservice ticketing system, • Troubleshoot and resolve Tier 1 technical issues related to hardware, software, accounts, and access, • Handle common requests such as password resets, Okta user provisioning/deprovisioning, and email issues, • Escalate Tier 2 issues appropriately and collaborate with escalation teams to ensure resolution.., • Work fluidly between the ticketing system and Slack to support real-time collaboration. REQUIRED SKILLS AND EXPERIENCE • 3+ years of help desk experience, • Experience supporting both Windows and MacOS, • Hands-on experience supporting Okta, • Experience with an enterprise ticketing system ideally FreshService, • Proficient with AI tools - understand how to use ChatGPT, Gemini, and/or Claude NICE TO HAVE SKILLS AND EXPERIENCE • MDM Experience (Intune or Kandji), • Experience with Claude Cowork or AI agents, • Technical Certifications (CompTIA A+, ITIL Foundation, etc.)

Job Description This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service Shift start time and end time 8-5 M-F + afterhours stand-by Will the individual be required to work on site/is this remote at customer sites Driving or Non-Driving Non-Driving Must have (MAC Skills and experience, MAC OS, Windows 10/11 with Ventura, Monterey, and Sonoma) Questions and Answers must be on Top of Resume! How many years of Field and/or Desk Side support experience do you have Do you have your A+ certification What is your back up plan if you have vehicle problems Have you ever worked for as a contractor or FTE, if so who were you under and when Do you have experience with MAC in a professional experience, please explain details Are you at least 18 years of age Day to Day Work: As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair including reloading and re-imaging of PCs/laptops. Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams. Responsibilities Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, and peripherals Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement. Technical Skills Must Have Desktop/Laptop Repair, Laptop/ Desktop server experience Mac (Monterey, Ventura, Sonoma) And Windows Os Experience In A Professional Setting Nice To Have Customer Facing Service, Windows 10/11 skills, MAC skills

Job DescriptionBenefits: • Dental insurance, • Health insurance, • Opportunity for advancement Responsibilities • Working on shift to perform scheduled preventative maintenance including cleaning, lubricating parts, inspecting components (sensors, motors, drive belts etc.) repair or replacement of parts where applicable etc., • Respond to breakdowns as they occur, performing reactive maintenance and resolving system faults in a timely manner., • Understand the system operation and troubleshoot issues for the customers Operations Team efficiently., • Complete work order forms and write reports on fault resolution., • Correspond with companys 24/7 Help Desk based in Germany (in English language)., • Some heavy lifting and heavy-duty tasks such as large motor replacement., • Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:, • Completing all the required and assigned HSE training to a satisfactory level., • Participating in all HSE related activities as required, including incident investigations, interviews, auditing and assessment etc., • Engineering background with minimum 4 years experience in the maintenance of industrial / mechanical systems., • Experience with electrical systems., • Astute problem solver with ability to work independently., • Good command of English language and clear communicator, both verbal and written., • Able to work effectively under pressure., • Technical expertise related to automation and industrial systems, • Approval thorough JFK Credentialing Office for an SIDA Badge with CBP Seal Clearance to access the worksite location. This requires:, • Customs and Border Protection background check, • Criminal History Record Check, • TSA Security Threat Assessment

Job Description Part-time technician, on-call, hours vary. RCC is looking for IT technicians to assist with desktop/network install/decommission and Break/ Fix tickets within NYC/NJ/Long Island/Westchester area. This work will be conducted during normal business hours, nights and/or weekends. We are building up a talent pool of techs that we can contact for tech support work. Work hours vary. These tickets include the following: • Desktop/Laptop/ VDI/ Monitor and peripheral installs, • Vendor Escorts, • Cable Infrastructure Patching, • Rack & Stack of network devices, • Decommission of network/server devices, • Cisco phone installations- Troubleshoot Cisco switches, power supplies, line cords, etc. We are open to candidates who are entry to mid-level with certification in the IT field or candidates with experience in cabling, data centers and level 1 networking experience. Candidates with Desktop Support, Help Desk or prior hardware/software experience is a plus. Must have excellent communication and customer service skills. BA/BS College Degree or equivalent is preferred Powered by JazzHR HmugTtQnZ0

Job Description Position Title: Technician and Program Assistant Department: Greenwich House Pottery Job Location: 16 Jones Street and 80 8th Avenue, New York, NY Job Status: Part-Time, 18-24 hours per week Availability: Sunday through Saturday, 8am-10pm Requirements: Bachelor of Fine Arts (BFA), Bachelor of Arts (BA), or equivalent knowledge; Master of Fine Arts (MFA) a plus Benefits: Worker’s Compensation, Holidays, Sick Leave, Competitive Remuneration About Greenwich House Founded in 1902 as a settlement house to help New York’s increasing immigrant population adjust to life in a new country, Greenwich House today offers a variety of programs and approaches that continue to provide thousands of New Yorkers with health and wellness support, education, personal enrichment, skills building and cultural experiences. Position Summary The Technician and Program Assistant (TPA) is a cross-functional role that supports daily studio operations, educational programming, and community engagement at Greenwich House Pottery. The TPA is responsible for maintaining a safe, clean, and well-equipped studio environment, assisting students and faculty, supporting administrative processes, and promoting a welcoming atmosphere for all studio users. TPAs are cross-trained to handle both technician - and administrative tasks and are assigned shifts accordingly. Staff in the West Village location work dedicated shifts (either as technician or liaison), while Chelsea staff perform an integrated set of duties each shift. Key Responsibilities Studio Operations & Technical Support • Maintain cleanliness and safety of studio classrooms and shared spaces, • Prepare and replenish clay, glazes, slips, and kiln materials, • Load, unload, and monitor kilns; document firings and report malfunctions, • Receive deliveries and restock studio materials and tools, • Perform or assist with basic equipment maintenance and minor repairs, • Support studio and classroom setup and breakdown, • Welcome and assist students, faculty, and visitors at the front desk, • Answer phone and email inquiries and provide general program information, • Process registrations, payments, and tool sales via POS systems (Shopify and Stripe), • Maintain accurate signage, rosters, and studio announcements, • Support weekly faculty communications and student outreach as directed, • Serve as a helpful, knowledgeable point of contact for faculty and students, • Support a respectful, inclusive, and creative learning environment, • Offer studio tours and orient new students as needed, • Assist in-studio events and exhibitions, including artwork pick-up and gallery-related logistics, • Capture photos and short videos of daily studio activity for use in organic social media content, in collaboration with the Studio and Program Coordinator, • Bachelor of Fine Arts (BFA), Bachelor of Arts (BA), or equivalent knowledge; Master of Fine Arts (MFA) a plus, • Minimum two years of experience in a ceramics studio, arts organization, or educational setting, • A self-starter who works well without close supervision and can establish priorities when presented with multiple tasks., • Strong organizational and communication skills, • Comfortable with physical tasks and working around kilns, clay, and studio materials, • Ability to work independently, take initiative, and adapt to changing studio needs, • Commitment to inclusivity and service in a community arts environment To perform this job successfully, a successful candidate must be able to perform satisfactorily each essential duty. Reasonable accommodations may be made to enable qualified candidates with disabilities to perform these duties. Equal Employment Opportunity Greenwich House is strongly committed to the principle of equal employment opportunity for all individuals. All employment decisions and administration of all personnel policies are without regard to an applicant or employee’s actual or perceived race, religion, sex, age, national origin, creed, color, gender, sexual orientation or affectation, gender identity or expression (including transgender status), predisposing genetic characteristic, genetic information, pregnancy, ancestry, ethnicity, citizenship, alienage, military or veteran’s status, physical or mental disability, status as a victim of domestic violence, stalking offense and sex offenses, marital status, partnership status or any other status protected by federal, state or local law. For more information regarding Greenwich House and our EEO statement, please visit

Job Description As a Medical Assistant at Sollis Health, you will support patient care under the supervision of our physicians, while also handling key clerical and administrative tasks. You'll be instrumental in both clinical procedures and ensuring our front desk operations run smoothly, helping us deliver personalized, efficient, and compassionate care. Full Time - 8a-8p, Rotating Weekends, Hudson Yards, 36 hours a week Responsibilities: • Obtain and record patient vital signs, height, and weight accurately in the electronic medical record (Athena Health)., • Take medical histories and perform screening procedures as directed., • Assist with basic wound care, phlebotomy, EKGs, and splinting procedures (with training), • Perform front desk duties, including answering phones, patient check-in/out, and documentation., • Prepare, process, and run lab tests, including specimen collection, labelling, and handling in accordance with Sollis Health protocols., • Communicate observations and patient concerns clearly to the healthcare team., • Support emergency care efforts as a team member under supervision., • Provide a welcoming environment and exceptional customer service—answering patient questions and easing concerns., • Help with patient mobility and transfers, using proper body mechanics., • Maintain cleanliness, order, and compliance with all health and safety protocols., • High school diploma or equivalent, required, • Completion of a National Medical Assistant training program., • Certified Medical Assistant or Phlebotomy Technician strongly preferred. This is the anticipated rate/range Sollis Health reasonably expects to pay candidates for this position in NYC. Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of this location. Actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc. About Sollis Health Sollis Health is the first and only medical membership that's on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms. Our members never wonder if it's a "real" emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that's all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues—big or small—with expert concierge care anytime, anywhere.

Job Description About Honest Networks Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team. Learn more at . About the Role Honest Networks is hiring a technical support specialist to join our growing Customer Support team. This team member will have a passion for helping our internet subscribers receive a fast, stable and secure internet connection and troubleshoot LAN issues with a friendly and professional demeanor. Requirements • Must be bilingual in Spanish or Mandarin, • Must be able to work EST work hours, • Outstanding customer service: friendly demeanor, sincere empathy for customer issues & frustrations, highly responsive to support tickets/issues, • Comfortable working in multiple communication channels simultaneously: email, text, phone calls, live chat, • 1+ years in technical support, help desk or other IT-related, customer-facing role, • Comfortable working in a command line interface (CLI), • Ability to work outside of normal business hours, • Comfortable working remotely through on-site technicians to resolve customer issues, • Strong preference for experience as an installation technician or other field experience, • Handling incoming customer communications via phone, text, web chat, and email. Everything from answering questions from prospective customers who are interested in our service to billing to more advanced technical troubleshooting., • Setting up and troubleshooting a variety of WAN/LAN/Cloud network technologies and infrastructure devices (i.e. routers, switches, firewalls, VPNs, access points/extenders, etc)., • Remote troubleshooting and resolution of support tickets., • Leveraging enterprise IT & networking programs: e.g. Slack, GSuite, Atlassian, LibreNMS, Salesforce FSL/Service Cloud., • Creating and maintaining internal documentation for training and reference., • Working closely with Honest engineers, field technicians, and customer support personnel., • Working shifts that may include evenings or weekends. Personal Attributes • Friendly and enthusiastic, • Excellent communication skills, • Self-motivated and driven, • Ability to stay calm and clear-headed when dealing with angry customers and time-sensitive troubleshooting., • Technically savvy and comfortable dealing with a variety of residential and small business customer set-ups Benefits • Competitive salary with an estimated range of $18-24/hr based on capabilities and track record, • 401k after 3 months of employment, • Flexible schedule, • 2 weeks paid time-off and 7 days paid sick leave, • Medical, vision, and dental benefits, • Collaborative environment Honest Networks' Values Honest is committed to providing equal employment opportunities to all individuals. We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic. We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.

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