Store Manager: Rowing Blazers
21 days ago
New York
Job Description About the Brand Rowing Blazers is an American clothing brand and design lab originally founded by designer, author, archaeologist and former U.S. national team coxswain Jack Carlson in 2017. We’re known for our subversive, inclusive take on “preppy” style and the classics — as well as our celebrity clientele, cult following, and diverse collaborations. Just like Carlson’s celebrated book from which the brand takes its name, Rowing Blazers is a colorful celebration of history, authenticity, fashion and culture; and of the myriad traditions, quirks, myths and lore that supply it all with meaning and continuity. Since 2024, Rowing Blazers has been a part of the Burch family of brands (alongside Staud, Solid & Striped and others). We’re still a small, young, New York-based team, but have also grown into a diverse, global community that includes Oscar winners and royalty; Apollo astronauts and Olympic gold medalists; Wimbledon and NBA champions; luminaries in art, sport, academia, film, music, and exploration; and, most importantly, you. We’re glad you’re a part of our club, and together, we’re just getting started. About the Role We are seeking an innovative and results-driven Store Manager for our Rowing Blazers boutique powered by the Leap Platform, coming to New York City. You will lead with a strategic mindset, developing and executing plans that drive sales, enhance customer interactions, and strengthen community ties. A key part of this role is recruiting and developing a high-performing team through thoughtful hiring, coaching, and performance management. You’ll foster a collaborative, goal-oriented environment by setting clear expectations and leading by example. As a local market expert, you will use your knowledge of community events and networking opportunities to drive store traffic, client engagement, and brand awareness. You’ll also partner with neighboring stores and execute impactful in-store activations to grow the customer base and elevate the brand presence. Operational excellence is at the core of this position. You will ensure brand standards are met across all areas of store operations, including visual merchandising, cleanliness, inventory management, and shipment processing. The ideal candidate thrives in an independent, fast-paced retail environment and is confident in managing daily operations such as opening/closing procedures, team scheduling, and payroll accuracy. This role may extend beyond your primary location, occasionally supporting other Leap-powered stores within the market. This includes assisting with new store openings, onboarding team members, providing sales floor coverage, or leading community activations. Position Requirements • Proven experience in retail or customer service, ideally within boutique, premium, or lifestyle brands, with a passion for delivering exceptional customer experiences and cultivating long-term client relationships., • Strong business acumen with the ability to interpret key performance metrics, identify trends, and adapt strategies to drive store performance and profitability., • Demonstrated ability to deliver personalized service and build authentic client connections that reflect the brand’s values and enhance loyalty., • Lead a proactive talent strategy through recruiting, networking, and succession planning to build strong pipelines and ensure long-term team stability., • Ensure operational excellence across scheduling, payroll, inventory management, visual standards, and policy compliance to drive consistent store performance., • Proficiency with digital tools such as Shopify, Endear, Slack, and Google Workspace to support business operations, client engagement, and team communication., • Flexible availability, including evenings, weekends, holidays, and occasional travel as needed., • Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs., • Inspirational Leadership: Coaches and empowers others through hands-on leadership and consistent feedback., • Customer-Obsessed: Prioritizes service excellence and leads by example in creating memorable, personalized client experiences., • Entrepreneurial Mindset: Thrives in fast-paced, ever-changing environments with a focus on adaptability and innovation., • Collaborative Communicator: Builds trust across teams and communicates effectively to drive alignment and results., • Emotional Intelligence: Demonstrates strong self-awareness, empathy, and the ability to lead with warmth, sensitivity, and professionalism in all interactions., • Detail-Oriented: Ensures all operational and brand standards are executed with accuracy and precision., • Brand Expert: Possesses deep knowledge of product materials, craftsmanship, and brand story to enrich the client experience and empower the team to sell with confidence.Key Performance Indicators (KPIs), • Sales & Profitability: Meets and exceeds store sales targets, driving strong results in conversion, AOV, and UPT., • Client Engagement: Achieves high Net Promoter Scores (NPS) and client retention through personalized outreach and relationship-building., • Operational Compliance: Maintains inventory accuracy, visual standards, and procedural excellence. The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here! Leap offers a competitive total rewards package, which includes: • Unlimited PTO (blackout periods apply), • Commission Eligible, • Healthcare benefits (medical, dental, vision), • Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave), • Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement), • Employee Assistance Program Powered by JazzHR YhlUFck6Gq