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Helping U Homecare - We are seeking a professional, organized, and welcoming Receptionist / Front Desk Coordinator with Home Care experience to serve as the first point of contact for our office. This position is responsible for managing the front desk, assisting visitors and employees, answering calls, and providing administrative support to ensure the office operates efficiently. The ideal candidate is friendly, dependable, detail-oriented, and comfortable working in a fast-paced home care environment. Bilingual English/Spanish communication skills are required, as this position regularly communicates with Spanish-speaking caregivers, applicants, employees, clients, and visitors. This position will also be responsible for opening and closing the office, ensuring the front office is properly prepared at the beginning of the day and secured at the end of the business day. Greet and assist all visitors, employees, caregivers, clients, and applicants in a professional and welcoming manner Manage the front desk and reception area, ensuring it remains organized and professional Open the office at the beginning of the scheduled shift, ensuring the reception area and office are ready for daily operations Close the office at the end of the scheduled shift, ensuring the front desk and designated areas are secured and ready for the following business day Follow all established office opening and closing procedures Answer, screen, and direct incoming phone calls to the appropriate department or staff member Provide assistance in both English and Spanish to caregivers, applicants, employees, clients, and visitors Respond to general inquiries and provide accurate information regarding the agency and its services Assist caregivers, applicants, and employees with general questions and direct them to the appropriate department when necessary Receive, sort, distribute, and prepare outgoing mail, packages, and office correspondence Maintain visitor logs and assist with office security and front desk procedures Assist with scheduling appointments, interviews, orientations, meetings, and other office activities Support the HR department with administrative tasks, including collecting and organizing new hire documents Assist with new hire and caregiver check-in during orientations and onboarding appointments Maintain organized front desk records and ensure documents are routed to the appropriate department Assist with ID badge processing, employee photos, and other front-office employee documentation as needed Enter and update information in company systems, including HHAeXchange, as assigned Assist with copying, scanning, filing, faxing, and other general administrative duties Maintain confidentiality when handling employee, applicant, client, and company information Communicate professionally with staff, applicants, caregivers, clients, and visitors Provide general administrative support to HR and other departments as needed Work closely with the Director and management team to support daily office operations Maintain a clean, organized, and professional reception and waiting area Prior Receptionist, Front Desk, Administrative Assistant, or Home Care experience preferred Bilingual in English and Spanish required Excellent verbal and written communication skills in English and Spanish Professional, friendly, and customer-service-oriented personality Strong organizational skills and attention to detail Ability to multitask and prioritize responsibilities in a fast-paced environment Ability to handle confidential and sensitive information professionally Proficiency in Microsoft Office Suite or similar software Experience with HHAeXchange preferred Reliable attendance and punctuality Ability to work independently while also functioning effectively as part of a team Ability and willingness to open and close the office according to the assigned schedule Strong sense of responsibility and professionalism, particularly when working independently Job Type: Full-Time Schedule: MondayFriday Opening and closing responsibilities are required as part of this position Opportunities for increases based on performance and experience Opportunities for cross-training and advancement within the organization Health Insurance Dental Insurance Paid Time Off Sick Time Paid Holidays 401(k) TASC (Transit Benefits) Professional development and cross-training opportunities Opportunities for growth and advancement within the organization

Job Description Reception and Greeting: • Welcome visitors, prospective residents, and family members with a warm and courteous demeanor., • Answer incoming phone calls promptly and professionally with the approved company greeting, screen all calls after transferring to the appropriate person or department., • Take accurate messages as necessary., • Provide general information about the assisted living community and its services to callers and visitors., • Monitor all visitors, third party providers and residents and ensure that they sign in and out of community., • Operate and use appropriately the radio communications system., • Accept /sign for overnight packages and call department to inform them of the delivery., • Make PA announcements as required by administration., • Wear proper and clean company uniform. Sales Inquiry Handling: • Receive incoming sales inquiries, whether by phone or in-person visits., • Use pre-established guidelines to determine the appropriate staff member to handle each sales inquiry. Administrative Support: • Assist with administrative tasks, such as maintaining the visitor log, managing incoming and outgoing mail, Sort and distribute interoffice mail., • Ensure that the front desk area and lobby is tidy and presentable., • Accept monthly Resident rent checks on behalf of the accounting office., • Accept maintenance work orders. Resident and Guest Support: • Engage with prospective residents and their families to understand their needs and interests., • Provide assistance to residents and their families with their inquiries, requests, and concerns., • Offer guidance and information on community activities, events, and amenities., • Help coordinate transportation for shopping, doctor appointments, banking and activity trips and maintains concierge handbook., • Make trip reminder calls to residents as directed by Director of Resident Services and/or Director of Recreation, • Performs other duties and/or assists in other departments as assigned by Supervisor, Executive Director or Manager on duty. Emergency Response: • Follow established protocols to handle emergency situations, including contacting the appropriate team members, emergency services, or family members., • Knowledge of security/fire alarm systems and procedures., • Monitor security and emergency call systems., • Knowledge of appropriate response to emergency situations., • Maintain home base at the front desk during an emergency. Adherence to Policies and Regulations: • Comply with all organizational policies, procedures, and regulations, including privacy and confidentiality guidelines., • Stay updated with information related to the assisted living community's services.

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Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses). Properly document In-Home Usage Tests as instructed in the In-Hom

Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc. Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartpho

Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc. Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartpho

Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc. Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartpho

Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses). Properly document In-Home Usage Tests as instructed in the In-Hom

Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses). Properly document In-Home Usage Tests as instructed in the In-Hom

Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc. Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartpho