Trabajos hospital scheduler en Newark, New JerseyCrear alertas

Job DescriptionDescription: The Floating Hospital, a non-profit healthcare organization located in Long Island City (Queens), is seeking a Case Manager to join its Behavioral Health team on a full-time basis. The Case Manager will be responsible for maintaining a patient caseload of BH patients, including but not limited to mental health concerns, substance abuse concerns, the need for life skills intervention, and comprehensive health concerns. ESSENTIAL FUNCTIONS: Patient Care: · Conduct patient outreach following referrals to assess behavioral health needs, evaluate symptoms and risk factors, determine program eligibility, and schedule Behavioral Health Intake and Psychiatric Initial Assessment appointments. · Coordinate same-day referrals and collaborate with primary care providers to ensure timely patient engagement and continuity of care. · Participate in weekly multidisciplinary team meetings to discuss patient care, strengthen interdepartmental communication, improve patient flow, and promote continuity of care across departments · Maintained accurate referral and emergency transfer logs while ensuring timely, thorough, and compliant documentation in accordance with organizational and regulatory standards. · Complete comprehensive and timely case management documentation in the electronic health record (EHR) in compliance with organizational and regulatory standards. · Support clinical staff during behavioral health emergencies by assisting with crisis response protocols and patient care coordination. · Coordinate referrals and appointments for patients requiring higher levels of care or specialized community-based services. · Conduct monthly provider roster reviews to maintain accurate provider information and support operational efficiency. · Perform patient outreach for missed appointments, rescheduling visits whenever possible and mailing follow-up letters when phone contact is unsuccessful. · Collaborate with case managers and multidisciplinary professionals from healthcare providers, hospitals, schools, child welfare agencies, foster care organizations, and community-based organizations to coordinate patient care, facilitate communication, and ensure continuity of services. · Provide scheduling support in the absence of the Behavioral Health Scheduler by confirming appointments, verifying insurance eligibility, primary care provider information, copayments, outstanding balances, and updating patient demographic information. · Process pharmacy requests by coordinating prescription refills and medication orders as authorized by psychiatric providers. · Perform additional administrative, care coordination, and patient support responsibilities as assigned. Key Qualifications · Demonstrated empathy and cultural sensitivity when serving low-income, homeless, elderly, and underserved individuals and families. · Extensive knowledge of New York State social service programs, including HRA, SNAP, Public Assistance, WeCARE, Fedcap, housing voucher programs, and other community resources. · Skilled in care coordination, patient advocacy, crisis intervention, and interdisciplinary collaboration. · Proficient in Electronic Health Records (EHR), medical documentation, scheduling systems, and behavioral health workflows. · Bilingual in English and Spanish (preferred). Requirements: Background and Education Requirement: Bachelor’s Degree preferred with two years of relevant experience; direct service experience, especially in crisis intervention, case management, emergency / traditional housing, and substance abuse. Must be used to working in a high-volume environment, must be courteous to all levels of staff and management, and must possess superior telephone skills.

Job Description New Jersey’s largest Vascular Surgery group dedicated solely to the diagnosis and management of diseases of the arteries and veins. The Group has been delivering care throughout New Jersey since 1963 and is home to some of the best Vascular Surgeons in the country. Consistently recognized by their peers and patients as the top group in the region, The Cardiovascular Care Group provides the highest quality care using the newest technologies in the setting of years of experience with outstanding results. Job Summary: The Patient Service Representative answers incoming calls, schedule appointments and perform a variety of administrative tasks. The ideal candidate should have excellent oral and written communication skills and be able to organize their work. Responsibilities will include: • Answer telephone and process phone calls, • Provide basic and accurate information via phone/email, • Warm transfer callers to appropriate party; take and relay messages as needed, • Make patient appointments; input information to EMR and outlook calendar, • Perform other clerical duties such as filing, photocopying, transcribing and faxing, • Executing administrative tasks as necessary in support of all group initiatives, including but not limited to operations, marketing and finance departments, • Create, update and manage database files pertaining to patient and referring physician contact information, • Data reporting and analysis, • Content development and proofreading, • Media research and list development, • Company research and list development, • Ad hoc projects as needed Skills and Experience • Minimum three years of experience as telephone operator/appointment scheduler, preferably in a medical office, • Excellent interpersonal and phone etiquette communication skills; fluency in Spanish a plus, • Basic medical knowledge; vascular knowledge a plus, • Strong customer service skills, • Ability to perform efficiently in a fast paced environment, • Excellent attention to detail Education: • High School Diploma or equivalent Benefits: • Excellent work/life balance, • Medical (100% paid by the group for Employee Only coverage with the Cigna Bronze plan)., • Dental – three plans to choose from Delta Dental and Cigna., • Vision – two plans to choose from Delta VSP., • Health Savings Account and Flexible Spending Accounts (Healthcare, Dependent Care, Transit and Parking) through Upswing., • Life Insurance – $25,000 Paid by the group with the option to enroll in additional Voluntary Life Insurance coverage., • Short-Term Disability and Long-Term Disability through New York Life with the option to enroll in additional voluntary coverage., • Ancillary optional benefits – Accident, Critical Illness and Hospital Indemnity through New York Life., • Paid Time Off, • Holiday Pay, • Paid Jury Duty – 1 day of full pay., • Employee Assistance Programs through RWJBH and Cigna., • 401k Employer Contributions – upon eligibility, group contributes 3%, • Working Advantage and Life Mart Employee Discounts., • Holiday Party, Employee Appreciation Days, Ice Cream Socials, various Fundraisers and Contests (receive prizes!) – Lots of employee engagement.

The Surgery Scheduler is responsible for accurate scheduling of surgeries as directed by the physician; including ensuring that all patient demographic information is obtained correctly at the time of the surgery. The Surgery Scheduler serves as a liaison between the hospital, patient and physician.

Our Capacity Management team is growing. We are hiring for level 1 and Level 2 Analysts! The Capacity Management Analyst brings proficiency and innovation in applying knowledge of clinical and business requirements, with technical skills to implement advanced scheduling capabilities, as well as taking ownership of project builds to bring to successful completion. The Capacity Management Analyst II will be a subject matter expert (SME) in Epic Cadence, client and Access Center operational workflows. The Capacity Management Analyst II is responsible for decision support for system design, advanced template management, and the design and development of Epic Decision Trees. The Capacity Management Analyst II is also responsible for the application configuration, go-live support, and on-going client support. The Capacity Management Analyst II has excellent teamwork skills and leverages system expertise to support and collaborate with the Capacity Management Team to successfully complete assigned tasks, providing mentorship and preceptorship when applicable. Lead designated Capacity Management initiatives: Plan and execute advanced template management requests, responsible for advanced scheduling decision support for specialties across Ambulatory. Maintain decision support for accuracy of scheduling by Access Center. Intimate knowledge of Epic Cadence and advanced scheduling methodology. Proficient knowledge of analytical frameworks, departmental operations and key stakeholders. External point of contact for solving operational and client issues. Assist all stakeholders to address internal and external client needs or concerns. Resolve operational/administrative inquiries for Access Centers and Ambulatory clients. Provide analytical framework and consultative services to clients regarding desired outcomes and offer recommendations / solutions to Cadence-related scheduling concerns, including decision support system and / or template management. Supports centralized template design and management for provider schedules, ensuring continuous alignment of ambulatory scheduling templates to meet patient demand. Provide consultative services to Digital and Technology Partners on tickets regarding template change requests from operational clients. Provide go-live and roll-out support collaborating with Access Centers, Ambulatory and DTP. Support users on new Epic applications, modules, and functionality. Analyze multiple data streams to improve the delivery of coordinated scheduling. Identify areas of improvement to increase scheduler accuracy and efficiency. Audit and provides feedback on template build activities. Assess impact of day-to-day change requests on centralized templates and decision trees, testing all change requests through different Epic environments in coordination with DTP to ensure process standards. Collaborate with interdepartmental teams and end-users to ensure proficiency. Implement and innovate processes which drive accuracy operational efficiency to provide highest level of client service. Continuous evaluation and improvement of existing processes to optimize performance. Successful implementation and execution of end-user advanced template strategy, including assigned tasks and projects in timely manner. Ability to manage multiple template optimization requests. Analyze, track and trend performance data. Quickly identify the trends and escalate concerns to key stakeholders to resolve issues prior to causing a disruption in client service delivery. Increase throughput and efficiency of ambulatory scheduling with a focus on Access Centers. Frequent engagement with Capacity Management leadership as an access and scheduling optimization Subject Matter Expert (SME). Strong verbal and written communication skills. Education Requirements • Bachelor's degree preferred (or High School Degree with equivalent knowledge, skills, experience) Experience Requirements • 2-3 years healthcare experience in outpatient setting, including experience in healthcare operations, medical office administration, and/or with healthcare information systems, • Epic proficiency (Cadence, Prelude, etc.), • Microsoft Office proficiency (Outlook, Word, Excel, Visio preferred) Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. • Job Identification 3035325, • Posting Date 02/27/2026, 02:32 PM, • Locations 150 E 42nd St, New York, NY, 10017, US, • MapTiler OpenStreetMap contributors Legend Jobs at a location Group of locations MapTiler OpenStreetMap contributors | Oracle Corporation Terms Legal Notices Use control and scroll to zoom the map Use two fingers to move the map 150 E 42nd St, New York, NY, 10017, US Copy to Clipboard

A surgical coordinator, or surgery scheduler, maintains the schedule for a surgeon or department of surgeons in a medical facility. As a surgical coordinator, arranging the surgery schedule for your medical facility is one of your top responsibilities, but another part of your job is making sure that patients have gone through all of the pre-surgery steps before scheduling a procedure, such as medical evaluations and insurance documentation. Your job duties include tracking and documenting client medical information, scheduling surgical procedures, confirming insurance, and organizing the schedule for each surgeon. You must be well organized and have strong communication skills to succeed in a surgical coordinator career. • Coordinates and schedules surgeries, follow-up appointments as designated by physicians., • Interacts with patients', physicians and other staff both within the Clinic and at outside facilities providing accurate, timely and responsive information., • Coordinates processes and routes all paperwork as required to meet physician and facility requirements., • Ensures efficient telephone communication., • Documents work processes as required., • Follows all written protocols and procedures of the Clinic., • Demonstrates courtesy and helpfulness toward patients and their families., • Must be able to recognize and respond appropriately to urgent/emergent situations per protocols., • Establish and maintain effective working relationships with physicians, staff, and management., • Books surgeries based on physician volume maintaining appropriate standard turn-around times., • Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals., • Follow established surgery center/hospital precautions and procedures in the performance of all job duties to ensure a safe work environment., • Adhere to policies regarding safety, confidentiality and HIPPA guidelines., • High School Diploma or Equivalent (GED);, • 2 years of working experience in the medical field or customer service., • Healthcare experience a plus, • Knowledge of insurance requirements and medical terminology preferred., • Minimum 1-2 years scheduling experience, • Experience with ECW strongly preferred, • Bilingual (Spanish / English) is a plus but not a requirement, • Superb communication skills (written, oral, and listening), • Must be able to maintain professionalism and a positive attitude. ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

The Capacity Management Analyst I applies knowledge of the client's clinical or business requirements, Epic Cadence application capabilities, and technical skills to implement and support advanced scheduling throughout the Ambulatory enterprise. The Capacity Management Analyst I will be a subject matter expert (SME) in Epic Cadence, client and Access Center operations workflows. The Capacity Management Analyst I is responsible for the implementation of new decision support systems and modifications to existing systems. The Capacity Management Analyst I is also responsible for the application configuration, go-live support, and on-going client support. He/she works on multiple projects concurrently. The Capacity Management Analyst I provides outstanding client service and contributes to the organization's mission of utilizing information technology to improve patient care while driving the migration to Epic-powered solutions which will optimize patient access across the Ambulatory enterprise. Build, test, and implement decision support across various decision support for specialties across Ambulatory. Maintain decision support system for accuracy of scheduling by Access Centers. Intimate knowledge of Epic Cadence and advanced scheduling methodology. Pro-actively assist with escalated operational management and client issues. Be a resource for all stakeholders to address internal and external client needs or concerns. Resolve operational/administrative inquiries for Access Centers and Ambulatory clients. Provide consultative services to clients regarding desired outcomes and offer recommendations / solutions to Cadence related scheduling concerns, including decision support system and / or template management. Provide consultative services to Digital and Technology Partners on tickets regarding template change requests from operational clients. Provide go-live and roll-out support collaborating with Access Centers, Ambulatory and DTP. Support users on new Epic applications, modules, and functionality. Analyze multiple data streams to improve the delivery of coordinated scheduling. Identify areas of improvement to increase scheduler accuracy and efficiency. Assess impact of day-to-day change requests on centralized templates and decision trees, testing all change requests through different Epic environments in coordination with DTP to ensure process standards. Implement and innovate processes which drive accuracy operational efficiency to provide highest level of client service. Successful completion of all Advanced Scheduling assigned tasks and projects in timely manner. Track and trend performance data. Quickly identify trends to resolve issues prior to causing a disruption in service delivery. Increase throughput and efficiency of ambulatory scheduling with a focus on Access Centers. Frequent engagement with Capacity Management leadership as an access and scheduling optimization Subject Matter Expert. Education Requirements Bachelor's degree preferred (or High School Degree with equivalent knowledge, skills, experience) Experience Requirements 1-2 years healthcare experience in outpatient setting, including experience in healthcare operations, medical office administration, and/or with healthcare information systems Epic knowledge (Cadence, Prelude, etc.) Microsoft Office knowledge (Outlook, Word, Excel, Visio preferred) Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. Job Identification 3035940 Job Category Professional Job Schedule Full time Job Shift Day Locations 150 EAST 42ND STREET, NEW YORK, NY, 10017, US

The Capacity Management Analyst II brings proficiency and innovation in applying knowledge of clinical and business requirements, with technical skills to implement advanced scheduling capabilities, as well as taking ownership of project builds to bring to successful completion. The Capacity Management Analyst II will be a subject matter expert (SME) in Epic Cadence, client and Access Center operational workflows. The Capacity Management Analyst II is responsible for decision support for system design, advanced template management, and the design and development of Epic Decision Trees. The Capacity Management Analyst II is also responsible for the application configuration, go-live support, and on-going client support. The Capacity Management Analyst II has excellent teamwork skills and leverages system expertise to support and collaborate with the Capacity Management Team to successfully complete assigned tasks, providing mentorship and preceptorship when applicable. Lead designated Capacity Management initiatives: Plan and execute advanced template management requests, responsible for advanced scheduling decision support for specialties across Ambulatory. Maintain decision support for accuracy of scheduling by Access Center. Intimate knowledge of Epic Cadence and advanced scheduling methodology. Proficient knowledge of analytical frameworks, departmental operations and key stakeholders. External point of contact for solving operational and client issues. Assist all stakeholders to address internal and external client needs or concerns. Resolve operational/administrative inquiries for Access Centers and Ambulatory clients. Provide analytical framework and consultative services to clients regarding desired outcomes and offer recommendations / solutions to Cadence-related scheduling concerns, including decision support system and / or template management. Supports centralized template design and management for provider schedules, ensuring continuous alignment of ambulatory scheduling templates to meet patient demand. Provide consultative services to Digital and Technology Partners on tickets regarding template change requests from operational clients. Provide go-live and roll-out support collaborating with Access Centers, Ambulatory and DTP. Support users on new Epic applications, modules, and functionality. Analyze multiple data streams to improve the delivery of coordinated scheduling. Identify areas of improvement to increase scheduler accuracy and efficiency. Audit and provides feedback on template build activities. Assess impact of day-to-day change requests on centralized templates and decision trees, testing all change requests through different Epic environments in coordination with DTP to ensure process standards. Collaborate with interdepartmental teams and end-users to ensure proficiency. Implement and innovate processes which drive accuracy operational efficiency to provide highest level of client service. Continuous evaluation and improvement of existing processes to optimize performance. Successful implementation and execution of end-user advanced template strategy, including assigned tasks and projects in timely manner. Ability to manage multiple template optimization requests. Analyze, track and trend performance data. Quickly identify the trends and escalate concerns to key stakeholders to resolve issues prior to causing a disruption in client service delivery. Increase throughput and efficiency of ambulatory scheduling with a focus on Access Centers. Frequent engagement with Capacity Management leadership as an access and scheduling optimization Subject Matter Expert (SME). Strong verbal and written communication skills. Education Requirements • Bachelor's degree preferred (or High School Degree with equivalent knowledge, skills, experience) Experience Requirements • 2-3 years healthcare experience in outpatient setting, including experience in healthcare operations, medical office administration, and/or with healthcare information systems, • Epic proficiency (Cadence, Prelude, etc.), • Microsoft Office proficiency (Outlook, Word, Excel, Visio preferred) Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. Job Identification 3036375 Job Category Professional Posting Date 03/25/2026, 09:46 PM Job Schedule Full time Job Shift Day Locations 150 EAST 42ND STREET, NEW YORK, NY, 10017, US

We're looking for motivated, engaged people to help make everyone's journeys better. As a critical role in the Operational Performance structure, performs and oversees others in data gathering, analysis, reporting, communicating, and improving performance actions and Key Performance Indicator (KPI) outcomes for one of the regions in NA dedicated to a key airline customer. Drives customer specific action plans to elevate service delivery across the NA network. Annual Hiring Range/Hourly Rate: • $170,000- $180,000 /Per Year, • This position is eligible for incentive pay of 20% of the annual base salary, dependent upon successful attainment of company, team, and individual goals. Benefits • Paid time off, • 401k, with company match, • Company sponsored life insurance, • Medical, dental, vision plans, • Voluntary short-term/long-term disability insurance, • Voluntary life, accident, and hospital plans, • Employee Assistance Program, • Commuter benefits, • Employee Discounts Main Responsibilities: • As a key performance integrator between the airline and internal functions, this hybrid commercial and operations role translates data outcomes, analysis, and insights into customer specific action plans to drive operational performance recovery, service delivery, and monitoring for continuous improvement across the network., • Integrating airline demand signals, operational execution metrics, quality, employee safety, and food safety outcomes, financial drivers, and customer feedback to reliably measure and report service delivery, continuous improvement, customer satisfaction, and margin protection., • Monitors all performance factors to identify and monitor early indicators of deteriorating performance in very early stages, develop and drive effective recovery plans, and prevent issues from escalating to a level impacting KPI's and other performance factors that could lead to sanctions or breach letters with financial impact to the unit., • Collaborates with station leadership, Master Production Scheduler (MPS) and Manager on Duty (MOD), if at station, and other Customer Service staff to ensure action plans do not conflict with those of other airline customers. Resolves conflicts as they are identified., • Collaborates and coordinates with Supply Chain teams to ensure demand data aligns with labor, materials, and production planning to reduce waste, surprises, and service failures., • Leads difficult performance discussions internally with station and operations leadership and senior airline executives, as indicated by the situation, challenging internal operations and representing gategroup effectively., • Works closely with hub/regional leadership, station GMs, account managers, and Commercial teams to align customer and internal leadership expectations to drive execution., • Collects, analyzes, writes and presents reporting on end?to?end operational, quality, safety, and service performance of gate gourmet service delivery to assigned airline customer(s) across all stations, as well as during QBR's and internal and external calls as needed., • Coordinate with Operations, QHSSE, Procurement, Finance, Global Account Commercial teams, and Operational Excellence to embed airline requirements into processes., • Establishes and maintains communication channels with station leadership, MPS, MOD's and others to understand all performance issues and emergencies in real time, such as safety, OTP, IRROP and business continuity., • Collaborates with station management in support of recruiting and training unit level account managers., • Provides a unified airline performance view to Operations leadership with insights, trends, and required actions., • Leads structured intake, analysis, and consolidation of flight attendant and cabin crew feedback from all stations., • Monitors complaints, passenger feedback, escalations, and credits to identify systemic issues and drive end-to-end service quality improvements., • Partners with Operational Excellence teams to structure, execute, track, and report on continuous improvement initiatives across all customer stations and optimize best practices., • Owns accuracy and governance of airline demand data, including flight schedules, aircraft types, service levels, and seasonal or ad?hoc changes., • Translate qualitative feedback into actionable themes; tracks recurrence and ensures close?the?loop communication with the airline customer(s)., • Prepares and supports weekly, monthly, and annual airline performance reviews with consolidated performance data and initiative updates to include operational performance, risks, improvement initiatives, and recovery plans., • Leads incident and issue management for airline, including root?cause analysis, corrective, and preventive actions. Governs all deviations from standard processes to ensure alignment across all stations providing service to the airline customer, revising or terminating plans as necessary to recover from performance failures., • Manages escalation and recovery communication following service failures to restore customer confidence and prevent recurrence., • Monitors and reports on cost drivers, penalties, credits, waste, and scope changes affecting the airline's financial performance., • Supports contract changes, renewals, and repricing discussions using operational and performance data., • Maintains proactive communication with airline counterparts to ensure consistent, coordinated network?level service delivery. Education: • Bachelor's Degree is strongly preferred., • At least six (6) years of progressively responsible, professional business experience in operations, manufacturing performance management and improvement, and/or data analytics may be considered in lieu of degree, and in addition to the Work Experience statements below. Work Experience: • At least seven (7) years of progressively responsible professional work experience in data analytics and process improvement, preferably at in-flight catering or food manufacturing companies, assessing operational performance against KPI's and regulatory requirements., • Experience with development and production of reports on KPI's and other regulatory and performance metrics for executive management, regional management, and/or customer audiences., • Customer?facing experience is required., • Experience working with airline customers, or in aviation catering operations is highly preferred., • Experience in development, implementation and coordination of cross?functional initiatives or multi?location operations and applying and implementing continuous improvement/Lean/RCA Methodologies is required. Technical Skills: • Data analytics and reporting capability, • Performance management tools, • Continuous improvement / Lean / RCA methodologies, • Knowledge of airline operations and catering processes, • Forecasting and demand governance, • Strong presentation and communication skills, • Travel is required, approximately 50% of the time Core Competencies Required: • Strong analytical skills and ability to interpret performance data to drive action planning., • Clear and effective communication with internal teams and airline stakeholders., • High customer service orientation with the ability to represent customer needs., • Ability to work across multiple locations and coordinate cross?functional efforts., • Strong organizational skills with the ability to manage multiple priorities., • Skilled in root?cause analysis and corrective action processes., • High accountability for performance outcomes and follow?up., • Adaptability to change operational conditions and customer requirements. gategroup Competencies Required to be Successful in the Job: • Thinking Information Search and analysis & problem resolution skills, • Engaging Understanding others, Team Leadership and Developing People, • Inspiring Influencing and building relationships, Motivating and Inspiring, Communicating effectively, • Achieving Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone: Excellence We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves. Passion Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.

Job Description DUTIES • Serves as a liaison between doctor’s offices, the hospital, and patients., • Schedules appointments for various hospital departments and physician office visits., • The scheduler receives routine functional guidance from the supervisor/manager of Patient Access concerning resources to make appropriate patient referrals. • Manual dexterity is required as is the ability to concentrate on detail in the midst of other activity., • The scheduler will follow very specific protocols in scheduling and the collection of financial information., • The scheduler assures that all patients have all information they need so that they will arrive on time and prepared for their procedures and the hospital has all the information required to properly bill or services. • Receives requests to schedule patients from referrals and schedules patients accordingly., • Maintains open communication with other departments regarding scheduling changes., • Properly verifies and obtain prior-authorization when needed., • Follows up on any requests and/or messages left on work phone immediately., • Coordinates transportation needs for patients appointments. EDUCATION + EXPERIENCE REQUIREMENTS: High school Diploma required. College Degree preferred. 2 or more years experience in hospital registration/patient access is desired. 2 or more years of hospital setting experience in scheduling is required. Must have type speed of at least 45 WPM and basic experience with main frame computers, calculators, copiers, FAX machines, and multi-line phone systems required Knowledge of medical terminology Must be through and able to follow detailed instructions Must have excellent customer service skills Ability to work with speed and accuracy while multi-tasking is required

Job Description We are excited to announce that we are looking for a Full Time, Procedure Scheduler at Center for Digestive Diseases in Union, NJ. About the Role: The Procedure Scheduler plays a critical role in the healthcare delivery process by efficiently coordinating and scheduling medical procedures for patients within a healthcare facility. This position ensures that all procedural appointments are accurately booked, taking into account patient needs, physician availability, and resource allocation to optimize operational flow. The Procedure Scheduler acts as a liaison between patients, healthcare providers, and administrative staff to facilitate clear communication and timely scheduling. By managing appointment logistics and maintaining detailed records, this role helps reduce wait times and enhances patient satisfaction. Ultimately, the Procedure Scheduler contributes to the smooth functioning of clinical services, supporting both patient care and organizational efficiency. Responsibilities: • Coordinate and schedule medical procedures and diagnostic tests in accordance with physician orders and patient requirements., • Communicate effectively with patients to confirm appointments, provide preparation instructions, and address scheduling inquiries., • Collaborate with healthcare providers, departments, and external facilities to ensure availability of necessary resources and personnel., • Maintain accurate and up-to-date scheduling records in electronic health record (EHR) systems and other scheduling software., • Monitor and manage procedure schedules to optimize utilization of clinical resources and minimize patient wait times., • Assist in resolving scheduling conflicts and rescheduling procedures as needed due to cancellations or changes in patient condition., • Ensure compliance with healthcare regulations, privacy standards, and organizational policies related to patient scheduling., • Provide administrative support by generating reports related to procedure volumes, scheduling efficiency, and patient flow. Skills: The Procedure Scheduler utilizes strong organizational and multitasking skills daily to manage complex appointment calendars and ensure efficient use of clinical resources. Effective communication skills are essential for interacting with patients to provide clear instructions and for coordinating with healthcare providers to confirm availability and resolve scheduling conflicts. Familiarity with electronic health record systems and scheduling software enables the scheduler to accurately document appointments and update patient records in real time. Problem-solving skills are applied when adjusting schedules due to cancellations or emergencies, ensuring minimal disruption to patient care. Additionally, attention to detail and knowledge of healthcare regulations support compliance and maintain the integrity of patient information throughout the scheduling process. Minimum Qualifications: • High school diploma or equivalent required; associate degree or higher in healthcare administration or related field preferred., • Previous experience in medical scheduling, patient coordination, or healthcare administrative support., • Familiarity with electronic health record (EHR) systems and scheduling software., • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively., • Excellent communication skills, both verbal and written, to interact professionally with patients and healthcare staff. Preferred Qualifications: • Certification in medical scheduling or healthcare administration (e.g., Certified Medical Administrative Assistant)., • Experience working in a hospital, outpatient clinic, or specialized medical practice setting., • Knowledge of medical terminology and procedural coding., • Proficiency with advanced scheduling platforms and Microsoft Office Suite., • Demonstrated ability to handle sensitive patient information with confidentiality and discretion. We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits. Monday-Friday 8:30am to 5:00pm