Front Desk Staff
hace 20 días
Greenport
Job Description Position: Guest Services & Front Desk Agent Location: Greenport, New York Job Type: Full-Time · Develop in depth understanding of the property management system and POS functionality. · Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors. · Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to: o Answering telephones in a prompt and professional manner and providing assistance to callers o Taking reservations in person and over the phone o Reading and responding to hotel email o Checking guests in and out o Completing group pre-registrations and key packets o Posting charges and processing payments o Communicating with Housekeeping and Maintenance o Handling mail and coordinating deliveries of messages and packages o Anticipating guests’ needs, acting promptly to acknowledge all guests, however busy and whatever time of day. · Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities. · Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and location of rooms and suites available; and services, costs, hours and location of all hotel amenities, facilities and outlets. To maintain awareness of current business levels. · To react immediately, in a positive way, to resolve guest complaints, problems and suggestions, when necessary, referring to Hotel management. · Complete shift checklists and special projects as assigned. · To follow all specified procedures to correctly handle all cash, credit and gift certificate transactions. · Meet with departing Front Desk Host to review business status, log-book and follow-up items. · Keep the front desk as well as lobby areas clean and well organized. · Be available to work irregular hours, including evenings, weekends and holidays. · Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency. · To follow all company policies and procedures. · To immediately report all suspicious occurrences and hazardous conditions. · To maintain the cleanliness and safety of work areas at all times. · Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others. · To attend all mandatory meetings as directed. To perform other tasks, including cross-training, as directed. Benefits: We offer competitive wages as well as benefits such as health insurance, life insurance, 401K plan with match, PTO and paid holidays.