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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    hace 8 días
    $18–$20 por hora
    Jornada completa
    Manhattan, New York

    Position: Customer Service Representative Location: New York, Manhattan Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our team and take charge of the day-to-day operations of one of our e-bike stores in New York, Union Square. In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly. Your dedication will be rewarded with a competitive hourly rate of $18-$20 per hour, along with performance-based bonuses. Join Whizz today and help us make transportation solutions faster, smoother, and more innovative! Key Responsibilities: New Customers: • Help customers choose the right bike, battery, accessories, and services., • Assist with signing up for subscriptions, processing payments, and setting up accounts., • Explain bike features and make sure customers have a great first experience. Existing Customers: • Support customers with repairs, payments, and subscription questions., • Coordinate repairs with mechanics and perform minor bike adjustments when needed., • Handle invoicing, service follow-ups, and work with customer accounts., • Inspect bikes and manage fines when necessary. Operations & Store Support: • Prepare reports about sales, inventory, and store operations., • Monitor inventory levels and coordinate stock as needed., • Keep the store clean, organized, and welcoming., • Assist with opening and closing the store., • Support your team and supervisor with other tasks as needed. Requirements: • Comfortable using Microsoft Office, Google Sheets, and other common productivity tools., • Good at multitasking and staying organized in a busy environment., • Ability to connect and work well with different types of people., • Flexible to work weekdays and weekends (if necessary)., • Knowledge of additional languages (Spanish, French, or others) is a plus. Employee benefits: Training provided: We believe in empowering you to reach new heights. Paid time off: Recharge and relax with vacation, sick leave, and public holidays. 401(k) retirement plan: Invest in your future. Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance. Flexible 8-hour shifts: Balance work and life seamlessly.

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  • Supply Chain Manager
    Supply Chain Manager
    hace 19 días
    $55000–$60000 anual
    Jornada completa
    Manhattan, New York

    Expeditor MTO Department | Industrial Construction 📍 New York, 17 State Street Full-time | In-office (5 days a week) About Us PNK Group is an engineering and production company specializing in industrial construction. We are a vertically integrated organization that brings together investment, development, engineering, and general contracting expertise under one roof. As an investor, we finance our own projects. As a developer, we manage the entire construction process. As an engineering company, we design efficient, future-ready industrial buildings. And as a general contractor, we deliver them using large-unit building components manufactured at our own production facilities. We are a growing company driven by innovation and a practical, hands-on approach to problem-solving. At PNK Group, you’ll work on meaningful projects with real end-to-end impact, collaborate with experienced professionals, and have the opportunity to grow alongside the company. We value initiative, teamwork, and fresh ideas, and we believe that our people play a key role in shaping the future of industrial development. The Role We are seeking a highly organized and detail-oriented Expeditor to support procurement operations and coordinate orders between suppliers and construction sites. This role is essential in ensuring timely delivery, accurate order tracking, and smooth communication across departments. The ideal candidate is proactive, structured, and comfortable managing multiple orders simultaneously. What You Will Do Order Coordination & Delivery Control Coordinate orders between suppliers and construction sites Ensure timely delivery and payment processing Monitor order status and proactively resolve delays Maintain high OTIF performance (97%+) Cross-Functional Communication Communicate with site managers, suppliers, procurement, and accounting teams Provide status updates on open Purchase Orders (POs) Escalate risks or delivery issues when necessary Procurement & Administrative Support Assist with preparation of purchase orders Support procurement and accounting departments with documentation Ensure complete and accurate order tracking records Data & Database Management Maintain and update order database Ensure all POs older than 2 days have fully completed order tracking cards Maintain at least 80% completeness of supplier contact data in the database Performance Expectations (KPIs) Fully completed order tracking cards for all POs older than 2 days 97%+ OTIF (On-Time-In-Full) delivery performance 80%+ completeness of supplier contact data in database What We Are Looking For Conversational English required Experience maintaining databases is a plus Experience in procurement or construction is a plus Strong organizational and coordination skills Ability to manage multiple active orders simultaneously High attention to detail and accountability What We Offer Starting salary: $55,000 $60,000 after 90-day probation period Health insurance PTO and paid holidays Office located in Wall Street Opportunity to grow within procurement and construction operations Exposure to large-scale industrial projects

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