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Job Description Who We Are Flexible IT is Long Island’s largest Managed Services Provider (MSP), with over 40 years of experience helping businesses streamline their technology. We specialize in IT support, consulting, cybersecurity, and compliance solutions, ensuring our clients stay ahead in an ever-evolving digital world. Our team is built around problem solvers who enjoy making technology work better for businesses. If this sounds like a good fit for you, apply today. Why Join Flexible IT? At Flexible IT, you will work alongside a smart, capable team that values clear thinking, strong execution, and practical solutions. As a Low Voltage Technician, you will gain experience not just with technology, but with people—learning how to support clients in a way that is thoughtful, efficient, and impactful. We are looking for an energetic, self-learner, responsible, and hardworking Low Voltage Technician to join our Hardware Services Team at the largest IT Managed Services Provider (MSP) in Long Island. At Flexible IT, we strive to add value to our clients by sharing our technology expertise. You will be working on a team responsible for supporting and maintaining the technology our clients use to run their businesses. The position requires you to travel to our client’s sites. Structured Cabling • Perform Cable installation, including Data, Voice, Fiber, and Paging, • Termination, Labeling, Testing and Dressing of cabling, • Installation of Data Equipment including Racks, Patch Panels, Cable Trays, and J-Hooks, • Buildout of MDF/IDF Closets, • Rack and Stack of network devices as required in network closets, • Ability to perform repairs by troubleshooting existing cabling system issues Access Control • Perform installation of Access Control Cabling, • Installation and final wiring of Access Control Boards, Readers, and REX Devices, • Ability to configure Users, Groups, Schedules, Doors, and Credentials via Access Control Software, • Experience with installation of Wireless and Electronic Locks a plus IP Surveillance • Perform Cable installation for IP Cameras, • Physical installation of various CCTV camera types, • Install and Program DVR Recording Units, • Configure Analytics such as Face Detection and Recognition, People Tracking, Motion Detection, LPR, Intrusion and Perimeter Protection Additional Skillsets • Project Management, • Industry-specific Manufacturer and BICSI training and/or certifications a plus, • Ability to read Blueprints and Cable Schematics, • Networking knowledge of Routers and Switches, • Drive company vehicles and operate a variety of tools, such as hand tools, power tools, ladders, Scissor Lifts and Test Equipment Pay and perks: Our company culture is relaxed but engaged. The foundation of our culture is built on autonomy, trust, mutual respect, and accountability. We provide challenging opportunities, competitive compensation, outstanding benefits, work-life balance, and industry-leading technology, all while working in an atmosphere that recognizes your efforts and encourages professional development. Sound exciting? Apply today! Powered by JazzHR o6BI2Vs6lm

The Sr. Systems Engineer, ProAV serves as a technical expert supporting NETGEAR's ProAV solutions across the South Central U.S. This role combines customer onboarding, field engineering, pre-sales support, and industry engagement. The ideal candidate brings deep expertise in AV-over-IP networking, strong troubleshooting capabilities, and the ability to deliver high-impact technical training and solution design. This is a remote-based position requiring up to 60% travel throughout the region. KEY RESPONSIBILITIES Customer Onboarding & Technical Training Lead onboarding for U.S. customers implementing NETGEAR ProAV switches and third-party integrations Collaborate with the South Central Sales Territory Manager to ensure successful deployments Deliver remote and on-site training covering AV-over-IP network design, switch profile selection, PTP configuration, Dante/AVB/Milan configuration, and API integration and video configuration Develop customized training materials, system designs, and internal/external knowledge base documentation Ensure successful transition into production environments, including complex multi-switch and multi-vendor deployments Professional Services & Field Engineering Provide advanced on-site troubleshooting for high-profile customers experiencing complex timing, multicast, or interoperability issues Capture logs, perform packet traces, replicate issues in lab environments, and provide real-time diagnostics Support commissioning of AV-over-IP systems to ensure stable production performance Resolve escalated issues involving AVB, Dante/AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networking Pre-Sales Engineering & Business Expansion Support Sales, Business Development, and Channel teams with technical scoping and solution design Conduct on-site and virtual product demonstrations Assist in Bill of Materials (BOM) creation and system architecture design Provide competitive analysis and technical positioning Contribute technical expertise to expand NETGEAR's ProAV presence in the U.S. market Internal Tools & Documentation Development Develop and maintain internal scripts, configuration tools, and deployment utilities Create automation tools to reduce troubleshooting time, including log analysis, profile validation, and configuration parsing Author best practice guides, training materials, and knowledge base documentation Industry Representation & Events Represent NETGEAR at U.S. industry conferences and partner events Deliver technical workshops and presentations Provide advanced AV-over-IP education and roadmap overviews Support event-based network deployments and multi-vendor interoperability demonstrations QUALIFICATIONS Minimum 5 years of experience in networking systems, AV-over-IP technologies, or related systems engineering roles Deep knowledge of ProAV networking products, AV-over-IP technologies, multicast networking and IGMP, and switch profile development Strong understanding of routing and switching fundamentals Hands-on deployment experience with AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks Field experience troubleshooting complex AV-over-IP systems Independent lab development and advanced technical self-study Preferred Qualifications Bachelor's degree preferred but not required Industry certifications such as CCNA, CWNA, AVIXA CTS, Dante, or AVB are beneficial but not required Experience working in a Solutions Architect or Systems Engineering capacity preferred Travel Requirements • Must be willing to travel up to 60% within the South Central U.S. region. Company Statement/Values: At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live. We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. You’ll find our values woven through our processes, present in our decisions, and celebrated throughout our culture. We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity. NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.

Title: Tier 2 Systems Engineer About the Role The Tier 2 Managed Services Engineer is responsible for handling escalated technical issues, advanced troubleshooting, and day-to-day support for our managed services customers. You will work closely with Tier 1 technicians, senior engineers, and account teams to ensure our clients’ systems are stable, secure, and optimized. This role is ideal for someone who is highly technical, customer-focused, and comfortable working across multiple environments and technologies in a fast-paced MSP setting. Key Responsibilities Customer Support & Incident Management • Provide Tier 2 support via phone, ticketing system, email, and remote tools., • Troubleshoot and resolve escalated incidents related to workstations, servers, networks, and cloud services., • Own tickets through to resolution, ensuring timely communication and proper documentation., • Collaborate with Tier 1 and Tier 3 resources to resolve complex issues and improve knowledge transfer. Systems & Network Administration • Support and maintain Microsoft Windows Server and desktop environments (AD, DNS, DHCP, GPO, file/print services)., • Administer Microsoft 365/Exchange Online, Teams, OneDrive, and related services., • Perform user and group administration across various systems., • Assist with management of switches, firewalls, wireless, VPN, and other network devices. Monitoring, Maintenance & Projects • Monitor client environments using RMM and monitoring tools; respond to alerts and remediate issues., • Perform routine maintenance (patching, updates, backups, AV/EDR checks, capacity management)., • Participate in implementation and upgrade projects (migrations, standardization, new deployments)., • Contribute to standard operating procedures (SOPs), documentation, and knowledge base articles. Security & Compliance • Support security tools such as endpoint protection, MFA, email security, and backup/recovery solutions., • Assist in responding to security-related alerts and incidents following established playbooks., • Follow best practices and policies for system hardening, access control, and data protection. Collaboration & Continuous Improvement • Mentor Tier 1 technicians and help elevate overall team capability., • Provide feedback to improve tools, processes, and service delivery., • Maintain strong customer relationships with a focus on responsiveness, quality, and professionalism. Requirements Required Qualifications • 3+ years of experience in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent)., • Strong experience with:, • Windows desktop (Windows 10/11) and Windows Server OS (2012/2016/2019+)., • Active Directory, DNS, DHCP, Group Policy., • Microsoft 365 administration (Exchange Online, Teams, basic security/compliance settings)., • Remote support tools and RMM/monitoring platforms., • Solid understanding of TCP/IP networking, VLANs, VPN, and basic firewall concepts., • Experience troubleshooting common business applications, printers, and peripherals., • Excellent customer service, communication, and documentation skills., • Ability to prioritize and manage multiple tickets and tasks in a high-volume environment., • Must be authorized to work in the United States. Preferred Qualifications • Experience working for a Managed Services Provider (MSP) or in a multi-client support environment., • Microsoft Azure, Intune/Endpoint Manager, or other cloud platforms., • Common firewall vendors (e.g., Watchguard, Fortinet, Palo Alto, etc.)., • Backup/DR solutions and virtualization (Veeam, Commvault, Datto, VMware, Hyper-V)., • Security tools (EDR, email security gateways, web filters)., • Relevant certifications such as:, • CompTIA Network+, Security+, Server+, • Microsoft certifications (MCP, MCSA, AZ-900, MS-900, MD-102, etc.), • Other vendor certifications (Cisco, Fortinet, VMware, Watchguard, etc.) Personal Attributes • Strong analytical and problem-solving skills with a structured approach., • Customer-focused mindset with the ability to explain technical issues in business-friendly terms., • Self-motivated and able to work independently in a remote environment., • Team player who collaborates effectively across functions and levels., • Willingness to learn new technologies and continuously improve. Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Opportunities At Magna5, we’ve put thought into what it takes to build a strong and competent team. A team that collaborates and encourages their peers at a company that promotes individual growth, not one that silo’s them. Magna5 has developed a training program that will allow any member of our team to enhance their education that will enable them to grow their knowledge and mature their skillsets. We provide people with a career path into new technology and senior positions that most companies do not offer. Hours & Schedule The Magna5 Support Center operates 24/7. The shift for this position will be M-F 8:00 AM to 5:00 PM. Work Perks • Paid time off including paid holidays and floating holidays., • 100% remote work with no plans of returning to the office, • Bonus potential based on individual and company performance, • Highly competitive and flexible medical, dental, and vision benefits plans, • 401(k) with employer match, • Tailored Life and Disability insurance plans, • Full reimbursement for approved professional certification and career enriching opportunities Magna5 Values • Win Together – We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge., • Respond Fast – When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions., • Earn Trust – We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make., • Stay Transparent – No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information., • Think Ahead – “Good enough” isn’t good enough. We strive to be the best. Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success. What We Do Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at _.

The Role in One Sentence You’re the engineer who makes the systems that run our broadband business talk to each other — and then run themselves. What You’ll Actually Do When a customer signs up for broadband, VoIP, or IPTV, a chain of systems has to fire in order: the CRM captures the order, the product catalog prices it, provisioning turns the service on, and billing starts the clock — all without anyone keying data in twice or chasing down why an account didn’t activate. Your job is to design, connect, and automate that chain, and to keep it reliable as we grow. This is fundamentally an integration and automation role, not a single-platform admin job. You’ll live across our core CRM, billing, and provisioning platforms, but the value you create is in the connective tissue between them. If you like turning manual, error-prone handoffs into clean automated workflows — and you’re comfortable moving between a CRM config screen, a Python script, and an API spec in the same afternoon — this is built for you. Title: BSS Systems Engineer Location: Remote Rate: $85,000-$115,000 annually Full-Time/Part Time: Full-Time Reporting to: Director of BSS What a Typical Week Looks Like No two weeks are identical, but roughly: • ~40% — Integration & automation. Building and maintaining the connections between systems (APIs, webhooks, middleware, scripts) and automating provisioning, activation, and billing workflows., • ~25% — Platform configuration. Configuring and tuning BSS platforms: CRM, billing, product catalog, provisioning, service activation, inventory, and workflow tools., • ~20% — Reliability & data integrity. Troubleshooting system-level issues end to end, keeping data in sync across CRM, network management, and billing, and coordinating with vendors when needed., • ~15% — Collaboration & projects. Working with other teams on workflow design, release planning, vendor evaluations, UAT, change control, upgrades, and documentation. Working with AI We treat modern AI tools as part of how strong engineers work today. You’re encouraged to use AI assistants to accelerate scripting, draft and review integrations, generate documentation, and speed up troubleshooting. What matters to us is sound engineering judgment and reliable systems — not whether a human or a model wrote the first draft. What You'll Own The systems Configure and maintain BSS platforms — CRM, billing, product catalog, provisioning, service activation, inventory, and workflow tools, with the CRM, billing, and provisioning platforms at the center. The integrations Connect internal systems and third-party applications using APIs, webhooks, middleware, and scripts. Automate provisioning, activation, and billing workflows for broadband, VoIP, and IPTV. Keep data accurate and synchronized across CRM, network management, and billing platforms. Reliability Troubleshoot system-level issues and drive them to resolution, coordinating with vendors as needed. Support reporting and analytics by exposing key system data to BI tools and warehouses. Contribute to cybersecurity compliance and access-control settings. Collaboration & delivery Partner with the Sr. Business Process Manager, Finance, Network Engineering, Network Operations, Customer Experience, and Marketing to define and implement business workflows. Contribute to system architecture, release planning, and performance optimization. Take part in vendor evaluations and implementations, UAT, change control, and system upgrades. Keep documentation current — workflows, data models, and change logs. What you'll Bring We’re looking for someone who fits the shape of this role more than someone who checks every single box. If you’ve spent real time integrating and automating the systems behind a telecom or ISP and you’re missing one or two items below, we still want to hear from you. Core • 5+ years working with BSS/OSS platforms in a telecom or ISP environment, • Hands-on experience with enterprise CRM, billing, and BI/analytics platforms, • Intermediate-to-expert scripting: Python, Bash, SQL, and REST APIs, • Solid grasp of data flows and ETL, • Familiarity with broadband/telecom service provisioning systems, • Working knowledge of IP networking fundamentals: DHCP, RADIUS, DNS, • Strong troubleshooting, documentation, and cross-functional communication skills, • Comfortable working across departments and balancing competing priorities, • Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience Even better if you have • Experience with network management and monitoring tools, • Working knowledge of OSS systems and how they interact with BSS, • Knowledge of network topology and service design (PON, DOCSIS), • Experience with container orchestration and modern deployment tooling, • Familiarity with TM Forum frameworks (eTOM, SID, Open APIs) Working Conditions • Remote, but must reside within driving distance of one of our property locations: Winona, MN; Sergeant Bluff, IA; Maricopa, AZ; Hagerstown, MD; Burlington, VT; or New Knoxville, OH, • Occasional travel for project implementations or vendor meetings, • Participation in scheduled maintenance windows and incident-response support, • Participation in cross-functional projects and change-control boards Why Join Schurz Broadband Group? When you join Schurz Broadband Group, you’ll be part of an award-winning company and team. We offer a comprehensive benefits package, including: • Group health & dental insurance, • 401(k) program with company match, • Generous PTO program, • Company wellness program], • Employer-paid short- and long-term disability, • And much more! We are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to future generations—customers, employees, communities, and owners—an organization that is even stronger and better than it is today. Schurz Communications and its subsidiaries’ strategic objectives: • We will attract, invest in, communicate with, and retain top talent., • We will innovate, partner, experiment and create a better future together., • We strive to continuously improve operating performance to ensure sustained growth., • We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.

Knowledge of LAN, WAN, TCP/IP, DNS, DHCP, routing, switching, firewalls, VPNs, access-control lists, and network-security principles. Our employee-first approach is rooted in trust, ownership, and meaningful work.

Field Sales Representative II - IP&E What You’ll Be Doing: • Define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling. Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with existing business challenges. Ensure customer satisfaction as it pertains to supply chain management and other value added services. Requires experience interacting with vendors and customers in a technical and engineering environment. Extensive understanding of pricing programs and models within the electronics industry., • Requires comprehensive ability to develop strategic plans for all assigned accounts, sell and market full set of Arrow offerings incorporating in-depth knowledge of Arrow’s key supplier lines., • Must be able to prepare comprehensive internal quarterly business reviews (iQBR), presenting strategic plans and implementation steps to grow sales, demand creation and improve customer service. Ability to lead regular QBRs with major customers that unlock additional sales opportunities., • Must be able to promote and sell the value add, supply chain, and full life cycle programs offered by Arrow. Requires proficiency in sales tracking systems, SalesForce.com, Oracle Establish and ability to build relationships with key suppliers., • This job profile requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow (60/40 split) What We Are Looking For: • In-depth understanding of the electronic components industry, • Knowledge of the assigned market/territory (e.g., customers, competition), • Recent industry experience is required (IP&E or interconnect, passive, and electromechanical components), • Ability to promote and sell the value add, supply chain, and full life cycle programs offered by Arrow, • Ability to develop strategic plans for all assigned accounts, sell and market the full set of Arrow offerings incorporating in-depth knowledge of Arrow’s key supplier lines, • Experience dealing with contract manufacturers, • Proven ability to articulate complex strategies and able to execute on them, • Extensive understanding of pricing programs and models within the electronics industry, • Experience interacting with vendors and customers in a technical and engineering environment, • Ability to prepare comprehensive internal quarterly business reviews (iQBR), presenting strategic plans and implementation steps to grow sales, demand creation and improve customer service, and ability to lead regular QBRs with major customers that unlock additional sales opportunities., • Proficiency in sales tracking systems, SalesForce.com, Oracle, • Brings enthusiasm and a resilient, can-do attitude to the workplace; approaches obstacles with optimism and determination Work Arrangement: • Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership., • Expected travel throughout territory 3-4 days a week Education/Experience: • Typically requires a 4 year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience. What’s In It For You: At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package. • Medical, Dental, Vision Insurance, • 401k, With Matching Contributions, • Short-Term/Long-Term Disability Insurance, • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options, • Paid Time Off (including sick, holiday, vacation, etc.), • Tuition Reimbursement, • Growth Opportunities, • And more! $91,900.00 - $150,262.99 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. US-NJ-New Jersey (Remote Employees) Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.Full timeSales Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. _ All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Job DescriptionDescription: Position Summary: The Inspector, QA Manufacturing has the primary responsibility of ensuring product quality is maintained through all phases of manufacturing in accordance with current good manufacturing practices. Responsibilities: Responsibilities include, but are not limited to: • Perform in-process monitoring (e.g. weight, thickness, hardness, disintegration, friability, etc.) of all manufacturing operations, • Perform duties using good documentation practices, • Collect in-process and finished product samples as required, • Support collection of microbiological samples per procedure as required, • Perform room inspections/clearances as required, • Perform Batch Record release of both Commercial and IP batch records, • Perform AQL sampling and inspections as required, • Identify and report any non-conformances/discrepancies to management if applicable, • Review general SOPs are being met by production, • Assist in employee training (initial and ongoing), • Support environmental monitoring activities (i.e. water sampling air sampling), • Provide additional QA technical support to Coating Department, • Review batch record documentation, • QMS form issuance as required to production, • Daily scale weight verification, • Maintain QA supplies, • Review and approve weekly pest control logs, • Sample transmittal to QC and Account Services, • Review grounds logbook for Maintenance, • Monthly audit of facility fire extinguishers, • Other responsibilities as assigned by Senior ManagementRequirements: Education and Experience: • High School or GED diploma required, • Knowledge of good manufacturing practices and good documentation practices preferred. Skills, Knowledge and Abilities: • Ability to read, write, and communicate effectively., • Self-motivated with the ability to work in fast-paced environment and handle multiple tasks simultaneously., • Excellent organizational skills with ability to focus on details. Physical Demands: • Required to reach with arms and use hands and fingers to handle or feel objects and tools, • Required to stoop, kneel, crouch, stand, bend, sit, talk, hear, climb stairs and ladders, • Must be able to lift and/or move up to 50 pounds Work Environment: • Work environment in production operations facilities include close proximity to heavy machinery with loud noises and pharmaceutical powders (dust)., • Potential to move between production operations sites/areas to complete job functions., • Employee work hours/schedule and/or shift are subject to change based on business needs and Management discretion., • Work location are subject to change as needed to meet business requirements. Supervisory Responsibilities: • None Personal Protective Equipment or Attire Required for Position: • Gowning as required by GMPs and/or SOPs, • PPE as needed Pay Range: $23.00 per hour

Job Description Compensation: $25–$38 per hour, depending on experience Higher compensation available for experienced gate technicians and lead-level candidates About Max Security USA Max Security USA is a leading provider of integrated security solutions serving commercial properties, residential communities, HOAs, and industrial facilities. We specialize in automatic gate systems, access control, video surveillance, remote guarding, and perimeter security solutions. Position Overview Max Security USA is seeking an experienced Gate & Access Control Technician / Low Voltage Installer to install, service, troubleshoot, and maintain automatic gate systems, access control equipment, cameras, and related low-voltage security systems. We are specifically looking for candidates with hands-on experience working with automatic gates, gate operators, barrier arms, and access control systems. This position is ideal for an experienced field technician who takes pride in clean installations, understands how to troubleshoot equipment in the field, and values system reliability and professional workmanship. Key Responsibilities • Install, service, troubleshoot, and repair automatic gate systems, gate operators, and barrier arms, • Diagnose mechanical, electrical, wiring, sensor, safety-loop, and control-board issues, • Install and service vehicle and pedestrian access control systems, • Install card readers, keypads, intercoms, maglocks, electric strikes, and related access control equipment, • Install, terminate, test, and troubleshoot IP and analog surveillance camera systems, • Pull, label, terminate, and dress low-voltage cabling including Cat5e, Cat6, coax, and control wiring, • Install and connect gate control panels, loops, photo eyes, safety devices, readers, keypads, and related equipment, • Mount cameras, panels, readers, operators, and control equipment, • Configure, program, test, and commission systems for proper operation, • Read and interpret wiring diagrams, equipment manuals, and site plans, • Perform preventative maintenance, service calls, system upgrades, and equipment replacements, • Troubleshoot existing installations and identify the root cause of system failures, • Communicate professionally with property managers, clients, vendors, and other technicians, • Maintain a clean, safe, and organized job site, • Complete work orders and service documentation accuratelyRequired Qualifications, • 2+ years of experience in low-voltage, access control, gate automation, or security system installation, • Hands-on experience installing or servicing automatic gates and gate operators, • Experience with barrier arms, slide gates, swing gates, or similar automated gate systems, • Experience with access control systems and low-voltage wiring, • Strong understanding of electrical and low-voltage wiring, relays, sensors, and terminations, • Ability to diagnose and troubleshoot system problems independently in the field, • Ability to use multimeters, hand tools, power tools, and diagnostic equipment, • Ability to read wiring diagrams and equipment documentation, • Valid driver's license and acceptable driving record, • Ability to work outdoors and on ladders and lifts when required, • Strong attention to detail and pride in workmanship, • Professional appearance and communication skillsPreferred Qualifications, • Experience with LiftMaster, DoorKing, HySecurity, FAAC, Nice, or similar gate operator systems, • Experience troubleshooting gate loops, photo eyes, safety edges, vehicle detection equipment, and operator control boards, • Experience with HOAs, gated communities, commercial properties, or industrial facilities, • Experience with access control platforms and card-reader systems, • Basic networking knowledge including IP addressing, PoE switches, and network troubleshooting, • Experience with Axis, Hikvision, HID, or similar security manufacturers, • OSHA-10 or OSHA-30 certification, • Previous customer-facing service experience, • Experience leading installations or supervising other techniciansWhat We Offer, • $25–$38 per hour based on experience, • Higher compensation potential for experienced gate technicians and lead technicians, • Steady, year-round work, • Overtime opportunities, • Company vehicle for qualified technicians, • Tools and equipment provided, • Growth and advancement opportunities, • Opportunity to work on a wide variety of gate, access control, surveillance, and perimeter security systems, • Professional, team-oriented work environmentWho We're Looking For We are looking for someone who has real field experience with automatic gates and access control, not simply general construction or cable-pulling experience. The strongest candidates will be comfortable diagnosing a gate that is not operating properly, tracing wiring, testing safety devices, troubleshooting an operator or control board, and completing the repair professionally. If you have experience with automatic gates, gate operators, access control, and low-voltage security systems, we encourage you to apply. Powered by JazzHR u18MMFw9fA

Job Description Industrial Robotics | Intelligent Manufacturing | Autonomous Factory Systems About iRocket Innovative Rocket Technologies (iRocket) is an aerospace and defense technology company developing advanced propulsion systems, solid rocket motors, and next-generation automated manufacturing capabilities. Our mission is to transform how critical aerospace and defense hardware is manufactured by combining industrial robotics, precision machining, artificial intelligence, machine vision, and intelligent factory automation. We are building a scalable manufacturing platform designed to enable high-rate, repeatable, and increasingly autonomous production. The Opportunity We are seeking an exceptional Senior / Lead Robotics & Automation Engineer to take technical ownership of developing and integrating our next generation of automated manufacturing systems. This is a hands-on engineering position for someone who enjoys building real hardware, writing software, troubleshooting equipment, and taking complex automation projects from concept through commissioning. You will work with industrial robotic arms, CNC machining centers, automated material-handling equipment, machine vision systems, and industrial controls to create integrated production environments. The successful candidate will help develop automation capabilities that connect individual manufacturing cells into an intelligent, coordinated factory. We are looking for a builder and problem-solver, not someone who only manages automation projects. Key Responsibilities Robotics & Industrial Automation • Design, develop, program, integrate, and commission industrial robotic systems for automated manufacturing., • Program and integrate robotic arms, including FANUC, Universal Robots, or comparable industrial robotics platforms., • Develop automated CNC machine tending, robotic loading/unloading, pick-and-place, material handling, and assembly applications., • Design robotic workcells, including tooling, end effectors, sensors, and control interfaces., • Optimize robotic movements, production cycle times, operational reliability, and equipment utilization. Automation, Controls & Software • Develop and integrate industrial automation software, PLC controls, machine interfaces, and supervisory control systems., • Establish reliable communication between robots, CNC machines, sensors, mixers, inspection equipment, and supporting manufacturing systems., • Develop software for machine coordination, equipment status monitoring, workflow sequencing, and fault recovery., • Integrate manufacturing equipment with MES, MRP, ERP, and production data systems., • Support development of centralized factory-management software capable of coordinating multiple automated production cells. Machine Vision & Intelligent Manufacturing • Develop or integrate computer vision systems for automated inspection, part identification, quality verification, and process monitoring., • Implement industrial cameras, sensors, and machine vision software to improve production quality and consistency., • Support AI-enabled monitoring, predictive maintenance, and data-driven optimization as manufacturing data and system maturity allow., • Develop automated data collection and traceability across manufacturing operations. Advanced Manufacturing & System Development • Support development of modular, scalable, and deployable automated manufacturing cells., • Evaluate and integrate autonomous mobile robots (AMRs) and automated material-transport systems where appropriate., • Lead prototype development, integration, debugging, testing, and commissioning., • Collaborate with mechanical, electrical, manufacturing, propulsion, software, and quality engineering teams., • Establish appropriate industrial safety controls, equipment documentation, operating procedures, and validation methods., • Work directly with production equipment and manufacturing personnel to translate engineering concepts into reliable, repeatable manufacturing operations. Requirements Required Qualifications • Bachelor's degree in Robotics, Mechanical Engineering, Electrical Engineering, Mechatronics, Computer Engineering, Automation Engineering, or a closely related discipline, or equivalent demonstrated hands-on experience., • 5+ years of relevant professional experience in robotics, industrial automation, manufacturing automation, or mechatronics. Candidates with 10+ years of experience are especially encouraged to apply., • Demonstrated experience personally programming, integrating, and commissioning industrial robots or automated manufacturing equipment., • Strong programming and troubleshooting skills involving robotics and industrial control systems., • Experience with Python, C++, PLC programming, or comparable automation software development., • Working knowledge of industrial sensors, actuators, motor controls, electrical interfaces, and communication protocols., • Experience integrating mechanical, electrical, and software components into functional automated systems., • Ability to independently diagnose equipment, controls, software, and integration problems., • Strong practical engineering judgment and willingness to work directly with hardware on the manufacturing floor.Highly Desired Experience Candidates with experience in one or more of the following areas will receive strong consideration: • FANUC, Universal Robots, ABB, KUKA, or comparable industrial robotic platforms., • Okuma or other CNC machining centers and automated machine-tending applications., • Rockwell / Allen-Bradley, Siemens, or comparable industrial PLC systems., • ROS / ROS2, industrial robot APIs, and robotic motion control., • Machine vision, OpenCV, industrial cameras, or AI-assisted visual inspection., • Autonomous mobile robots, particularly MiR systems and fleet management., • Industrial networking protocols including OPC UA, EtherNet/IP, Modbus, and PROFINET., • Manufacturing Execution Systems (MES), Material Requirements Planning (MRP), and digital manufacturing integration., • Industrial IoT, edge computing, manufacturing telemetry, and digital twins., • Automated assembly, high-volume production, and modular manufacturing., • Aerospace, defense, automotive, semiconductor, or similarly advanced industrial manufacturing environments., • Experience developing automation systems for safety-critical or highly regulated processes. Prior aerospace or rocket propulsion experience is advantageous but not required. We place greater value on candidates who have successfully developed and deployed complex industrial automation systems. What Makes This Opportunity Different Unlike many robotics positions focused on maintaining established systems, this role offers the opportunity to help build an automation platform from the ground up. You will have meaningful technical ownership, direct involvement with advanced manufacturing equipment, and the opportunity to influence the architecture of a growing industrial manufacturing platform. Successful candidates will contribute to systems spanning robotic manufacturing cells, machine vision, intelligent material handling, and factory-wide automation software. Work Location & Availability This position is based exclusively at iRocket's manufacturing facility in Hauppauge, New York. Candidates must be willing to work on-site. Benefits • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Short Term & Long Term Disability, • Wellness Resources

Job Description Position Summary The IT Systems Administrator is responsible for the administration, maintenance, security, and optimization of the organization's IT infrastructure. This role supports Microsoft 365, Azure, servers, networking, endpoint management, cybersecurity tools, and user access management while ensuring system availability and reliability. The ideal candidate has 4–7 years of systems administration experience and possesses strong troubleshooting, communication, and technical skills. Key Responsibilities Infrastructure Administration • Administer Windows Server environments and related services., • Manage Active Directory and Microsoft Entra ID (Azure AD)., • Monitor system performance and server health., • Perform system updates, patching, and maintenance., • Manage and Coordinate activities with the MSP Microsoft 365 Administration • Manage Microsoft 365 services including:, • Exchange Online, • Microsoft Teams, • SharePoint Online, • OneDrive, • Intune, • Create and manage user accounts, groups, and licenses., • Troubleshoot mail flow, Teams, and collaboration platform issues. Cloud Administration • Support Microsoft Azure infrastructure and services., • Manage virtual machines, storage accounts, and networking components., • Monitor Azure resources and implement security best practices. Endpoint Management • Manage Windows workstations and mobile devices., • Utilize Microsoft Intune for device enrollment and policy management., • Deploy software updates and security configurations. Security & Compliance • Implement and maintain cybersecurity controls., • Manage Multi-Factor Authentication (MFA)., • Administer security platforms such as:, • Microsoft Defender, • Zscaler, • Endpoint Detection & Response (EDR) solutions, • Assist with vulnerability remediation and compliance initiatives., • Coordinate activities with the MSSP. Backup & Disaster Recovery • Monitor backup solutions and storage systems., • Monitor backup testing and recovery procedures., • Document disaster recovery processes. Support & Troubleshooting • Provide Level 2 and Level 3 technical support., • Troubleshoot:, • Servers, • Networking, • Microsoft 365, • Cloud services, • Security solutions, • Escalate complex issues when necessary. Documentation • Maintain technical documentation, diagrams, and procedures., • Document system changes and operational processes., • Develop knowledge base articles for internal support teams. Required Qualifications Education • Bachelor's degree in Information Technology, Computer Science, or related field preferred., • Equivalent experience may be considered. Experience • 4–7 years of Systems Administration experience., • Experience supporting Microsoft 365 environments., • Experience with Active Directory and Microsoft Entra ID., • Experience with Windows Server administration., • Familiarity with Azure cloud services. Technical Skills • Microsoft 365 Administration, • Microsoft Intune, • Active Directory / Entra ID, • Windows Server, • Azure Administration, • VMware or Hyper-V, • PowerShell scripting, • TCP/IP, DNS, DHCP, • Backup and recovery solutions, • Security tools and best practices Preferred Certifications • Microsoft Certified: Azure Administrator Associate, • Microsoft 365 Certified: Administrator Expert, • CompTIA Network+, • CompTIA Security+, • ITIL Foundation Key Competencies • Strong analytical and troubleshooting skills, • Excellent communication and customer service skills, • Ability to manage multiple priorities, • Attention to detail, • Team-oriented mindset, • Strong documentation practices

#WeAreParamount on a mission to unleash the power of content… you in?We’ve got the brands, we’ve got the stars, we’ve got thepowerto achieve our mission to entertain the planet – now all we’re missing is… YOU! Becoming a part of Paramount means joining a team of passionate people who not only recognize the power of content but also enjoy a touch of fun and uniqueness. Together, we co-create moments that matter – both for our audiences and our employees – and aim to leave a positive mark on culture.*This role will be on-site in our Hauppauge, NY office.Overview and ResponsibilitiesThe Senior Network Engineer role focuses on the implementation and support of reliable, scalable network solutions supporting media and corporate systems. This position is primarily hands-on and technical, working within the broader network architecture and engineering organization to deliver and maintain high-performance, mission critical network services.The role participates in network projects across the full lifecycle and collaborates closely with peer engineers, operations teams, and cross functional partners.Responsibilities Include• Design, implement, and support scalable, highly available routing and switching solutions for media and corporate network environments.• Participate in the evaluation and testing of new networking technologies and platforms; provide technical input and recommendations.• Work with vendors and internal teams to troubleshoot issues and support hardware/software lifecycle activities.• Implement approved network changes following established change management processes, including maintenance windows and validation.• Serve as a technical resource for network operations teams, assisting with troubleshooting, incident resolution, and root cause analysis.• Create and maintain accurate network documentation, diagrams, and configuration standards.• Participate in peer design reviews and technical discussions, contributing feedback and best practices.• Collaborate with Level 2 and Level 3 teams to resolve complex routing, switching, firewall, and connectivity issues.• Assist with knowledge sharing and technical guidance for junior and mid level engineers during new deployments or upgrades.• Escalate issues as needed and work with senior engineers or architects on complex or high impact problems.Basic Qualifications• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent professional experience.• Strong experience in IP networking and IP security design and implementation (5–7 years preferred).• Hands on experience with major networking vendors such as Cisco, Arista, Palo Alto, NetScaler, or equivalent platforms.• Solid understanding of routing and switching protocols (e.g., BGP, OSPF, MPLS).• Working knowledge of IP multicast and QoS concepts.• Experience using network monitoring and management tools.• Experience supporting medium to large enterprise or corporate network environments.• Experience in Media, Entertainment, Broadcast, Hosting, or ISP environments is a plus.• Experience with Optical Transport networks such as Ciena is a plus.Additional Qualifications• Strong collaboration skills and ability to work effectively within a team environment.• Good verbal and written communication skills, with the ability to clearly document technical work.• Proven troubleshooting and problem solving skills in production environments.• Ability to manage multiple tasks and priorities in a fast paced operational setting.• Demonstrated interest in learning new technologies and adapting to evolving network environments.• Detail oriented, organized, and committed to producing high quality technical work.#LI-TG1Paramount Skydance Corporation (NASDAQ: PSKY) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, and Pluto TV, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.ADDITIONAL INFORMATIONHiring Salary Range: $99,000.00 - 148,000.00. The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement. This position is bonus eligible. What We Offer:Attractive compensation and comprehensive benefits packages. Check out our full list of benefits here: https://www.paramount.com/careers/benefitsGenerous paid time off.An exciting and fulfilling opportunity to be part of one of Paramount’s most dynamic teams.Opportunities for both on-site and virtual engagement events.Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.Explore life at Paramount: https://www.paramount.com/careers/life-at-paramountParamount is an equal opportunity employer (EOE) including disability/vet.At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.paramount.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to paramountaccommodations@paramount.com. Only messages left for this purpose will be returned.

Job DescriptionDescription: The Field Service Technician must have good communication and technical skills to effectively diagnose and solve problems. They must be familiar with a variety of phone systems, network and data equipment and be able to perform a wide range of services, from basic repair to full installations with little or no supervision. They must be team players and have good customer service and project management skills to ensure that the customer’s equipment is configured, programmed, or repaired according to the customer’s needs. Field Service Technicians must also possess good computer and organizational skills. They will also participate in the on-the-job training program and maintain a working knowledge of all equipment. They also need hand and finger dexterity and good eyesight with the ability to determine colors. This position requires daily travel, with some overnight travel possible on occasion. He or she must be available to be on call after normal business hours and perform service, installation and maintenance work during nighttime hours is expected. Requirements: Performs installation, maintenance, and troubleshooting on Key and PABX phone systems Perform installation, maintenance, and troubleshooting on Voicemail and Call Center products Utilizes thorough knowledge and experience, testing, troubleshooting, cutting over, and turning up of phone lines, PRI’s, voice and data T-1’s, Trunks, and integrated circuits Troubleshoot telephone system hardware/software, voicemail, and telephone set and feature issues on site and remotely Install cables and testing Establishes service by studying equipment requirements; researching documentation, ordering and gathering components and parts; completing installation; performing acceptance tests Maintains rapport with customers by discussing issues; providing technical support; identifying solutions; suggesting improved methods and techniques; recommending system improvements Supports other departments by providing corrective actions to Trouble Tickets, assist the Technical Assistance Center (TAC) as required At customer premises locations identify demarc, pretest and install IAD and loop testing. Assist remote centers with hosted IP-PBX/managed services test and turn up to customer premise Protect confidential information, observe and participate in vehicle and office safety programs Responsible and accountable for maintaining all company equipment to be operational at all times Adhere to scheduled order completion and maintenance time frames. • 3 -5 years of related telecommunications experience, • Basic knowledge of VoIP, networks and data, • Able to read and interpret documents such as safety rules, operation and maintenance instructions and procedure manuals., • Able to write routine reports and correspondence as well as speak effectively to customers or fellow employees when resolving trouble reports., • Must be able to work independently with minimal guidance, while focusing on a sense of urgency for customer impacting issues., • Must be able to sit or stand for extended periods of time, lift up to 50 lbs. and perform other basic physical demands of the position as needed., • SV9500, UM8700 and MA4000 Experience

Job Description The Help Desk duties which may include, but are not limited to: Providing outstanding customer service for Tier 1 service requests, incidents, and problems reported by Clients. The Technician will troubleshoot and resolve technical and procedural issues in an efficient and timely fashion over the phone, in person and through remote connectivity software. Help requests will come from our clients through email, phone calls, or the help desk system. The Help Desk Technician will ensure that all Service Desk requests, incidents, and problems are entered into ticket tracking system with accurate, detailed information. This position is also responsible for procurement, issuance, tracking of new and/or replacement computers/peripheral devices for customers as needed, ensuring replacement device is working properly. Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend and holiday work may be required. Responsibilities: • Help Desk or Service Desk experience, • Fundamental Client Network configuration and troubleshooting using TCP/IP over Ethernet, Wireless Networking and WAN, • Printer installation, maintenance, and troubleshooting, • Installation, management, and support of Malware removal tools (anti-virus, anti-spam), • Maintenance and upgrades of desktop PCs, thin clients, peripherals, laptops and the software that they contain Provide hardware and software technical and procedural support to external clients, • Knowledge and hands-on experience with the following: Operating Systems: Windows 2008/2012 Server, Windows XP/7, and Windows 8.1., • Windows Server Activate Directory Experience (Create, Edit and Delete Users Accounts, Unlock Account, Group, Permissions), • Microsoft Exchange Knowledge, • Working knowledge of remote connectivity technologies such as Citrix, VMware View, Team Viewer, VNC and Microsoft Remote Desktop Required Experience and Qualifications: • Associate’s degree or currently enrolled in a IT related degree program; experience may be substituted for education, • Entry Level with 1-2 years’ Experience in related field, • Effective customer service, and verbal and written communication skills Strong organizational and analyzing skills, • Ability to work independently and as part of a team, • Professional attitude, self-motivated, strong work ethic and the ability to work in a fast-paced and dynamic environment, • Be committed to Ozkar Services mission, and be willing to go above and beyond, • Ability to be “on call" and “on standby" in relation to the workload, • Ability to complete on-the-job and/or classroom training in order to remain competitive in Information Technology field., • Working Knowledge on Ticketing System ConnectWise and Management Console LabTech, • Must be able to Multitask in stressful office environment, • Technical Certification Requirements: Comp-TIA A+, Comp-Tia Network +, Microsoft MSCE, Cisco CAN Work Environment: • Employee must be able to travel to other work sites as required, • Must be able to lift 75 lbs

Job Description IT Support Technician Broadway National | Hauppauge, NY | Full-Time, On-Site About the Role Broadway National is looking for a hands-on IT Support Technician to provide day-to-day technical support for our employees and office technology. This is more than a traditional help desk role. The ideal candidate can troubleshoot user issues while also supporting laptops, Microsoft 365, basic networking, printers, conference rooms, and other workplace technology. Responsibilities • Provide Tier 1 and Tier 2 support for hardware, software, Microsoft 365, and connectivity issues., • Configure and deploy Windows laptops, desktops, docks, monitors, and peripherals., • Support Microsoft 365, Entra ID, Active Directory, MFA, and user accounts., • Assist with Intune enrollment, device management, and Windows deployments., • Troubleshoot wired and wireless connectivity, including basic DHCP, DNS, TCP/IP, and Wi-Fi issues., • Support printers, conference-room technology, Teams/Zoom rooms, and other office equipment., • Handle IT portions of employee onboarding, offboarding, and equipment changes., • Provide first-level support for company business applications., • Maintain accurate hardware inventory and IT documentation., • Document solutions and identify recurring issues that need a permanent fix., • Escalate complex issues with clear troubleshooting information. Qualifications • 2+ years of help desk, desktop support, or IT support experience., • Strong Windows 11 troubleshooting skills., • Experience supporting Microsoft 365., • Familiarity with Active Directory and/or Microsoft Entra ID., • Working knowledge of TCP/IP, DHCP, DNS, Wi-Fi, and basic networking., • Experience supporting laptops, printers, peripherals, and conference-room technology., • Strong troubleshooting, communication, and customer-service skills., • Ability to work independently and take ownership of problems through resolution. Nice to Have • Microsoft Intune, • PowerShell, • Group Policy, • Teams/Zoom room systems, • Network switches, VLANs, and wireless access points, • Windows Server What We're Looking For We're looking for someone who is curious, dependable, organized, and hands-on. You don't need to know everything, but you should know how to troubleshoot methodically, communicate well with users, document what you learn, and recognize when a small support issue may be part of a larger problem.

Job Description Company Overview: Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health! Job Title & Role Description: The Technology Support Specialist is a critical member of the Upward Health Technology Department, responsible for delivering front-line technical support for a variety of end-user systems while assisting with the maintenance of Upward Health's logistical operations. The role is perfect for an individual who thrives in high-demand environments, is familiar with Microsoft and Android platforms, and enjoys teaching users while offering effective technical support. This position offers the opportunity to gain valuable experience in service and technical roles while being part of a collaborative team focused on system administration, support, and training for our clinical teams across the United States. Skills Required: • Strong understanding of Microsoft and Android platforms., • Proficiency with Microsoft administrative tools, including Excel, Outlook, SharePoint, Teams, Visio, and Word., • Expertise in troubleshooting technical issues and providing timely solutions., • Ability to perform device and account-level configuration and maintenance, ensuring system security., • Skilled in creating and maintaining documentation, knowledgebases, and training resources., • Excellent communication skills, both verbal and written, with a focus on customer service and approachability., • Ability to work independently while being part of a dynamic, team-oriented environment., • Ability to deliver reports and summaries to management highlighting technical issues and proposing resolutions., • Fluency in English required; Spanish fluency is a plus. Key Behaviors: Customer-Oriented: • Demonstrates a focus on providing excellent customer service, ensuring end users receive clear, friendly, and timely assistance. Problem-Solving: • Approaches issues with a positive attitude, using available resources and knowledge to solve user problems efficiently. Adaptability: • Remains flexible in adjusting to evolving work conditions and new technologies or systems. Attention to Detail: • Carefully documents all support tickets, user interactions, and troubleshooting steps. Effective Communication: • Communicates issues and solutions clearly and effectively, both verbally and in writing, to non-technical users. Active Listening: • Listens carefully to users to understand their issues fully before taking action. Team Collaboration: • Works well in a team environment, collaborating with other support staff to resolve issues quickly and efficiently. Time Management: • Manages multiple tasks simultaneously, prioritizing issues based on urgency and impact. Patience: • Displays patience when dealing with frustrated or non-technical users, ensuring they feel supported throughout the process. Learning Mindset: • Continuously seeks opportunities to learn new technologies, tools, and processes to improve service delivery. Competencies: Technical Troubleshooting: • Ability to identify, diagnose, and resolve basic technical issues related to hardware, software, and network problems. Knowledge of IT Systems: • Understanding of operating systems (Windows, macOS, Linux), office applications (Microsoft Office Suite), and common software used in a business environment. Ticketing System Proficiency: • Experience using help desk software (e.g., Jira, ServiceNow, Zendesk) for tracking support requests and progress. Basic Networking Knowledge: • Familiarity with networking basics, such as IP addresses, DNS, and troubleshooting connectivity issues. Knowledge Base Management: • Ability to maintain and update documentation and internal knowledge bases for common problems and solutions. System Setup and Configuration: • Competence in setting up and configuring hardware (PCs, laptops, printers) and software applications. Security Awareness: • Understanding of basic security principles, such as password management, phishing threats, and device security protocols. Escalation Procedures: • Knowledge of when and how to escalate complex issues to higher-level support or specialized teams. End-User Support: • Ability to support end users with software installations, troubleshooting, and answering questions on system usage. Documentation and Reporting: • Competence in documenting user issues, troubleshooting steps, and resolutions in a clear and organized manner. Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. NY pay range $60,000—$65,000 USD Upward Health Benefits Upward Health Core Values Upward Health YouTube Channel

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