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POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance. • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system. • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite. • Provide foundational support for macOS environments to assist users of Apple devices. • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software. • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices. • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability. • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment. • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software. • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required. • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions. • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment. • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs. • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities. Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity. • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential. • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365. • Experience with PC and laptop hardware installation, configuration, and troubleshooting. • Familiarity with enterprise antivirus and endpoint protection solutions. • Experience with helpdesk ticketing systems and IT service management practices. • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices. • Familiarity with enterprise encryption solutions and Windows device management via Active Directory. • Strong analytical, problem-solving, and technical troubleshooting abilities. • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs. • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences. • Demonstrated commitment to delivering high-quality customer service to internal stakeholders. • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities. • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment. • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds. • May require bending, kneeling, or crouching to install or service equipment. • Work is performed primarily in a standard office or data center environment with moderate noise levels. • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Summary: Enhances attorney and staff effectiveness by providing word processing and marketing support. Requires an associate’s degree or its equivalent and 5 or more years of related experience. Reporting Responsibility: Reports to Administration Manager. Essential Functions and Duties: -Provide Firm-wide high-level word processing support -Coordinate handling of all assignments with other word processing operator -Respond to a high volume of requests for assistance; communicate effectively and promptly -Maintain organized and updated client mailing and marketing lists; coordinate Firm mailings -Work on projects requiring advanced Word, Excel, PowerPoint, and desktop publishing skills -Assist with marketing activities and projects (e.g., articles, press-releases, ads, interviews) -Maintain updated model HIPAA documents -Assist with publication of bulletins -Liaise with outside marketing company to distribute marketing materials -Assist IT department with website projects -Assume additional responsibilities as required to meet needs of Firm Knowledge, Skills and Abilities: -Ability to effectively multi-task, meet deadlines and excel in a team atmosphere -Ability to type at least 65 words per minute with high accuracy rate -Advanced skills in Microsoft Word, Excel, PowerPoint, and desktop publishing programs -Familiarity with Constant Contact or similar program -Familiarity with Hummingbird document management system or similar system -Well-developed interpersonal and client relation skills -Exceptional verbal and written communication skills -Excellent organizational skills -Knowledge of traditional and digital methods of dictation -Ability to work overtime (mornings, evenings and/or weekends) as needed Education and Experience: -Associate’s degree or its equivalent and 5 or more years of related experience Physical Requirements and Work Environment: -Ability to utilize standard office equipment, including telephones, facsimile machines, computers, scanners and copy machines (95% of the time) -Ability to utilize specialized equipment, including dictation equipment and headsets (>5% of the time) -Ability to remain stationary for up to two hours at a time (with intermittent breaks) while using office equipment (50% of the time) -Ability to move materials weighing up to 10 lbs. into and out of cabinets and drawers and onto and off of shelves between 6 inches high and 6 feet high (10% of the time) -Ability to work in an open office environment with minimal privacy and intermittently high noise levels (100% of the time) -Ability to move throughout office as needed to perform essential duties (10% of the time)

IT Desktop / End User Support Technician Position Overvie w We are seeking an IT Desktop / End User Support Technician to provide onsite and remote support for end users in a fast-paced environment. This role is ideal for someone with 1–3 years of hands-on IT support experience who enjoys troubleshooting user issues, working directly with employees, and supporting day-to-day desktop operation s.The technician will be responsible for supporting desktops, laptops, peripherals, Microsoft 365 applications, onboarding/offboarding activities, device deployments, and general end-user support requests while maintaining accurate documentation and ticket updates within the company’s support platfor m. Required Experience & Technical Ski • lls1–3 years of end-user / desktop support experie, • nceExperience supporti, • ng:Windows 10 and Windows, • 11Microsoft 365 applications and servi, • cesActive Directory user administration (password resets, account management, group membership updates, et, • c.)Endpoint management and monitoring to, • olsExperience working wi, • th:Ticketing / PSA platfo, • rmsInventory and asset management syst, • emsDocumentation and knowledge base platfo, • rmsStrong troubleshooting, communication, and customer service ski lls Responsibili • tiesTroubleshoot and support desktop and laptop hardware/software is, • suesSupport peripherals including monitors, docking stations, keyboards, mice, and prin, • tersProvide Microsoft 365 end-user support including Outlook, Teams, and OneD, • rivePerform user onboarding and offboarding t, • asksHandle IMAC activities (Install, Move, Add, Cha, • nge)Deploy, replace, and retire end-user dev, • icesProvide hands-and-eyes support for remote engineering and infrastructure t, • eamsCreate, update, and document tickets within the company’s support sys, • temsMaintain accurate inventory and asset tracking rec, • ordsFollow established documentation and operational proced ures Additional Require • mentsAll support activities, including walk-up or in-person requests, must be properly documented within the ticketing system for tracking, reporting, prioritization, and SLA purp, • oses.Ability to work collaboratively with remote teams and end users in a professional environ ment. Scope Limit ationsThis role does not in • clude:Server or infrastructure administ, • rationAdvanced networking configu, • rationApplication development or customi, • zationLarge-scale project work outside standard IMAC acti, • vitiesRegular after-hours or on-call onsite s upport

A major client of ours has a need for a Legal Word Processor. This is a permanent role. Summary: Enhances attorney and staff effectiveness by providing word processing and marketing support. Requires an associate’s degree or its equivalent and 5 or more years of related experience. Essential Functions and Duties: • Provide Firm-wide high-level word processing support, • Coordinate handling of all assignments with other word processors, • Respond to a high volume of requests for assistance; communicate effectively and promptly, • Maintain organized and updated client mailing and marketing lists; coordinate Firm mailings, • Work on projects requiring advanced Word, Excel, PowerPoint, and desktop publishing skills, • Assist with marketing activities and projects (e.g., articles, press-releases, ads, interviews), • Maintain updated model HIPAA documents, • Assist with publication of bulletins, • Liaise with outside marketing company to distribute marketing materials, • Assist IT department with website projects, • Assume additional responsibilities as required to meet needs of Firm Knowledge, Skills and Abilities: • Ability to effectively multi-task, meet deadlines and excel in a team atmosphere, • Ability to type at least 65 words per minute with high accuracy rate, • Advanced skills in Microsoft Word, Excel, PowerPoint, and desktop publishing programs, • Familiarity with Constant Contact or similar program, • Familiarity with Hummingbird document management system or similar system, • Well-developed interpersonal and client relation skills, • Exceptional verbal and written communication skills, • Excellent organizational skills, • Knowledge of traditional and digital methods of dictation, • Ability to work overtime (mornings, evenings and/or weekends) as needed Education and Experience: • Associate’s degree or its equivalent and 5 or more years of related experience

US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor Must have: Spanish is hugely required Need to understand networking, router, switch etc. Level 1 support like, fixing a printer, ticket label printer, upload software etc. Role: IT Retail Field Tech Location: Hempstead, Floral Park, Valley Stream and Richmond Hill, NY(Onsite) Duration: Direct Hire Job Description: · Provide first point of contact for support issues at all stores. · Able to travel daily between stores. · Elevate complex issues/problems to appropriate team members · Troubleshoot and correct problems on site · Perform scheduled hardware and/or software installations. · Assist stores with: o Desktop applications, maintenance, and troubleshooting. o Network Equipment installation and troubleshooting (routers, switches, access points) o Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc. o Configure and/or troubleshoot Zebra handhelds, network and label printers. · Work to gather information, or resolve issue independently or collaboratively · Quickly learn and retain relevant system knowledge · Support stores during Go live opening week. · Respond to customer inquiries and problem solving in a professional and effective manner · Provide feedback to manager regarding service failures or customer concerns A reasonable, good faith estimate of the $45k/Annum to $55k/Annum with Benefits for this position. Benefits: 401K Medical Paid time off (vacation, sick leave) Paid holidays etc.

The Director of IT Disaster Recovery and Support provides enterprise leadership for the resilience, compliance, and operational readiness of Medisys Health Network’s IT environment. Reporting to the CIO, this role sets the strategic direction for disaster recovery, emergency management, and business impact analysis, while leading Technical Support and Data Center operations to ensure continuity of critical services. Job Role and Responsibilities: Disaster Recovery Planning Planning: • Provides enterprise leadership for IT risk management, business continuity, and disaster recovery strategy to safeguard the integrity, availability, and security of organizational systems and data., • Establishes disaster recovery and business resumption strategies for mission-critical processes and systems to sustain operations during significant disruptions., • Ensures continuity plans are rigorously tested, documented, governed, and continuously improved to support timely response and recovery., • Cultivates strategic relationships and external partnerships that strengthen disaster recovery capabilities and response readiness. Recovery Operation: • Directs the Command Center and Disaster Recovery team during incident response and recovery operations., • Leads enterprise damage assessment efforts to inform response priorities and recovery planning., • Identifies internal and external recovery contacts and contractors., • Defines the scope of repair work., • Develops site-specific repair plans and schedules., • Oversees the restoration of critical operations in alignment with business priorities and recovery objectives., • Implements mitigation measures., • Drives post-incident review and integrates lessons learned into future recovery planning and organizational preparedness. Emergency Management • Provides strategic oversight for the design, implementation, and governance of enterprise emergency management programs and plans., • Builds strong cross-functional partnerships to enable coordinated and effective organizational response during emergencies., • Leads executive and stakeholder communications during unplanned IT/EHR downtime events, including after-hours incidents. IT Technical Support, including Desktop and Phone Support • Provides operational leadership for technical support services, ensuring performance against service levels, budget targets, and business expectations., • Drives continuous improvement in customer support through performance oversight of ticketing, call volume, responsiveness, and service quality., • Ensures physical inventory is monitored and replenished as needed. Data Center • Leads the Data Center function responsible for the performance, reliability, and maintenance of servers, network infrastructure, and critical hardware., • Anticipates infrastructure growth requirements and implements scalable solutions to support long-term operational needs. Business Impact Analysis • Leads the ongoing review and refinement of the Business Impact Analysis to align recovery requirements with enterprise risk priorities., • Documents issues and lessons learned from business disruptions and tracks progress on open items., • Evaluates the operational impact of business process disruptions and informs the development of effective recovery strategies., • Identifies potential loss scenarios during risk assessments., • Identifies and evaluates the impact of disasters., • Informs investment decisions related to recovery, prevention, and mitigation initiatives across the enterprise. Qualifications • Executive-level communication, documentation, and presentation skills, with the ability to develop clear reporting, dashboards, and supporting materials., • Demonstrated leadership in guiding teams, influencing technical direction, and managing complex initiatives across multiple priorities., • Deep understanding of backup and recovery strategies, including synchronous and asynchronous replication, SAN technologies, and database replication., • Track record of advancing IT processes, tools, and service delivery capabilities., • Experience administering Epic applications is a plus., • Ability to coordinate internal and external documentation and installations., • Ability to work independently and collaborate professionally and courteously with colleagues., • Knowledge of HIPAA, ISO, and continuous quality improvement principles is strongly preferred., • Willingness to take on new responsibilities as department needs evolve., • Ability to respond outside standard business hours when needed. Work location Work arrangement: Hybrid, with three days onsite and two days remote each week. The first 90 days require full onsite presence. Work site: This role is based in Garden City, NY, and Jamaica Hospital Medical Center.

Job Location(s) US-NY-Old Westbury Job ID 2026-4447 Division Networks, Systems & Telecommunications. Position Type Staff Type Regular Full-Time Category Information Technology Work Mode Hybrid New York Institute of Technology's six schools and colleges offer undergraduate, graduate, and professional degree programs in in-demand disciplines including computer science, data science, and cybersecurity; biology, health professions, and medicine; architecture and design; engineering; IT and digital technologies; management; and energy and sustainability. A nonprofit, independent, private, and nonsectarian institute of higher education founded in 1955, it welcomes nearly 8,000 students worldwide. The university has campuses in New York City and Long Island, New York; Jonesboro, Arkansas; and Vancouver, British Columbia, as well as programs around the world. More than 112,000 alumni are part of an engaged network of physicians, architects, scientists, engineers, business leaders, digital artists, and healthcare professionals. Together, the university's community of doers, makers, healers, and innovators empowers graduates to change the world, solve 21st-century challenges, and reinvent the future. For more information, visit nyit.edu. NYIT's Office of Information Technology seeks an Endpoint Solutions Engineer located at the Old Westbury campus. Responsibilities: Maintain hardware and software for all NYIT-owned end-user computing equipment. • Develop procedures to allow first- and second-tier support to resolve common end-user computing issues., • Install, configure, upgrade, and patch Windows and macOS operating environments., • Inventory, prepare, and validate computer hardware and associated peripherals before they are deployed to the field., • Deploy computing resources to public computing spaces (i.e. labs, kiosks, classrooms); assist Client Services with deployment of personal computing devices during peak times as needed., • Provide second and third-tier technical support; concisely and effectively document issues to facilitate resolution and maintain user satisfaction., • Provide technical specification support to meet defined end-user computing needs for personal use as well as lab and classroom use., • Maintain inventory, tools, and media necessary for the delivery of support services used within the Endpoint Solutions and Client Services teams., • Manage specific applications in support of end-user computing, including system management, academic software, Windows and macOS deployment, antivirus, endpoint encryption, and print release., • In conjunction with the Manager of Endpoint Solutions and ITS Security Teams, develop and implement policies related to desktop security., • Provide excellent customer service to all members of the NYIT community to maintain and improve user satisfaction., • Manage student intern staff within the Endpoint Solutions team., • Coordinate support activities for NYIT's leased copier/printer operations across all campuses; monitor associated print management software, print volumes, and user quota allocations to ensure optimal use of resources and services., • Other duties as needed by the department and defined by the supervisor., • Bachelor's degree in Computer Science or related field and a minimum of three years of relevant technical experience; additional work experience may be considered in lieu of the degree requirement., • Expert knowledge of current versions of Windows, macOS, MS Office, Google Workspace for Education, as well as advanced knowledge of PC and Apple hardware/configuration issues., • Experience creating and updating OS images for Windows and macOS workstation/laptop configurations and supporting imaging processes., • Experience deploying and managing endpoints via MDM solutions such as ManageEngine or JAMF., • Experience with co-management using Intune, including enrollment, configuration, deployments, and hybrid Active Directory-joined device management., • Proficiency in Windows PowerShell utilizing task automation, configuration management frameworks, and remote troubleshooting., • Knowledge of Windows BitLocker Drive Encryption, FDE solutions, and TPM management., • Demonstrated ability to effectively diagnose and resolve hardware issues; expert understanding of the inner workings of PC and related hardware along with the ability to configure office productivity software, such as MS Office, virus protection software, and email clients required., • Knowledge of networking and internetworking concepts including TCP/IP and Virtual Private Networking., • Knowledge of application installation packaging, scripting, and deployment tools., • Strong interpersonal and communication skills; ability to establish effective collaborative working relationships at all levels of the University., • Ability to work independently and as part of a team; ability to work concurrently on multiple tasks and projects; ability to communicate progress/problems to appropriate personnel effectively., • Able to physically move and install computers, printers, and peripherals in locations that may not have an elevator., • Must be detail oriented; possess excellent customer service and problem-solving skills; and display a high degree of integrity., • Ability to work nights and weekends on an as-needed basis is required. New York Institute of Technology offers numerous opportunities to enhance personal and professional growth and provides employees with a competitive compensation and benefits program inclusive of generous paid time off, holidays, tuition remission, and retirement plans with employer contributions. New York Institute of Technology is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. In compliance with local legislation as well as to provide greater transparency to candidates, the annual base salary range for this position is listed. New York Tech considers factors such as (but not limited to) scope and responsibilities of the position, candidate experience/expertise, education/training, key skills, geographic location, internal peer equity as well as market, organizational considerations and/or applicable collective bargaining agreement when extending an offer. USD $95,000.00/Yr. USD $110,000.00/Yr.

Job Description ABOUT SOURCEPASS At Sourcepass, we're redefining what it means to be an IT partner. We deliver more than support to our clients; we deliver transformation. By combining excellent service, strategic guidance, and proprietary innovation, our award-winning team helps to simplify technology and amplify results for our clients. Empowered by Quest®, our intelligent IT management platform, we ensure our clients have complete visibility, proactive security, and smarter decision-making to maximize their IT function. Sourcepass is honored to have been recognized by various industry leaders, including Channel Futures, Inc., The Channel Co., Channel Insider, Acronis, and more. We have been named to the CRN Tech Elite 250 and CRN MSP 500 in 2026 and were named the Acronis Service Provider of the Year, Pax8 Global Partner of the Year, and were among the Forbes Best Startup Employers in 2025 & 2026, among other recent awards. With local roots and national reach, Sourcepass empowers businesses across industries to focus on what matters most: their people, their mission, and their growth. If this matters to you as well, let's work together on empowering our client's teams, protecting their data, and enabling their growth. Join us and be part of our journey toward even greater accomplishments. POSITION SUMMARY The Hybrid Field Technician is an in-house IT professional, qualified to provide superior customer support to client needs and requests. This position requires a strong ability to troubleshoot and solve a variety of IT related issues, as well as the capability to identify challenges that may necessitate additional team support in order to best serve the client. You should have experience in a client server environment with basic conceptual network understanding. This role provides first call response and resolution to clients consistent with the customer's SLA's. Support on a variety of desktops, systems, applications, networks, and mobile devices is in-line with the demands of this role. The schedule for this position is M-F 8AM - 5PM EST. The salary for this position is $68,000-$78,000. This role requires client site visits in Hicksville and Melville, Central Long Island. Occasional travel to NYC and eastern Long Island may also be required. Therefore, flexibility for dispatch as needed is necessary. A valid ID and reliable transportation are required. RESPONSIBILITIES • Provide Level Il technical support via phone and email to clients, • Handle first call resolution while building strong customer relationships, • Efficiently analyze, diagnose, troubleshoot, and resolve technical issues at desktop, server, and network level – or engage further resources if needed, • Ensure that IT network is being maintained to satisfy client requirements including monitoring of system performance and identification of system enhancements, • Update security programs and administer password changes to prevent unauthorized access to privileged data and information, • Administer system back-up and restoration processes, • Manage user workstation/server accounts, permissions, messaging systems (email, instant message), anti-virus and anti-spam, • Document client issues and resolutions to maintain internal knowledge base, • Maintain an awareness of customer's SLA and support efforts to stay within the boundaries of the SLA, • Participate in general meetings, company trainings, and orientation updates, • On-call rotation required DESIRED SKILLSET/EXPERIENCE Advanced knowledge of: • Windows Desktop Operating Systems thru Windows 10., • Windows Server Operating Systems thru 2016., • Configuration and Administration of Active Directory and Group Policy Objects., • Administration of Exchange Servers thru 2019., • Office 365 Administration., • Networking including TCP/IP, Switching and Wireless. Basic Knowledge of: • Mobile Devices and Mobile Device Management (Blackberry, Windows Mobile, Android and iOS), • Basic Configuration and Administration of HP, Dell, Cisco & Meraki Networking, • VLAN's, Routing and Wireless, • SAN's and Shared Storage ADDITIONAL SKILLS • 2 or more years of post-education IT work experience OR Associates Degree in Computer Science, Information Technology or similar, • Must be able to work independently and in a team environment, • Self-motivated and accountable to own client issues to resolution, • Solid time management and organizational skills, • Excellent verbal and written communication and professional interaction with diverse clients and colleagues, • SQL and Citrix experience a plus, • Microsoft InTune experience a plus, • Ability to work at client locations with respect to client's work environment & staff, • Sensible attitude when navigating challenging situations and frustrated clients Additional Requirements • Valid ID: Candidates must provide a valid, government-issued ID to verify identity, • Reliable Transportation: Candidates should have reliable transportation to ensure punctuality to client sites Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can't wait to see what unique perspectives you'll bring to our team!

Job Description We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love. Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas. Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be. Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie® Awards, listed on CRN’s 2023 Solution Provider 500, and recognized in Gartner’s 2024 Magic QuadrantTM. Most recently, we were awarded PAX8's 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry. Join us and be part of our journey toward even greater accomplishments. POSITION SUMMARY The Hybrid Field Technician is an in-house IT professional, qualified to provide superior customer support to client needs and requests. This position requires a strong ability to troubleshoot and solve a variety of IT related issues, as well as the capability to identify challenges that may necessitate additional team support in order to best serve the client. You should have experience in a client server environment with basic conceptual network understanding. This role provides first call response and resolution to clients consistent with the customer’s SLA’s. Support on a variety of desktops, systems, applications, networks, and mobile devices is in-line with the demands of this role. The schedule for this position is M-F 8AM - 5PM EST. The salary for this position is $68,000-$78,000. This role requires client site visits in Hicksville and Melville, Central Long Island. Occasional travel to NYC and eastern Long Island may also be required. Therefore, flexibility for dispatch as needed is necessary. A valid ID and reliable transportation are required. RESPONSIBILITIES • Provide Level Il technical support via phone and email to clients, • Handle first call resolution while building strong customer relationships, • Efficiently analyze, diagnose, troubleshoot, and resolve technical issues at desktop, server, and network level – or engage further resources if needed, • Ensure that IT network is being maintained to satisfy client requirements including monitoring of system performance and identification of system enhancements, • Update security programs and administer password changes to prevent unauthorized access to privileged data and information, • Administer system back-up and restoration processes, • Manage user workstation/server accounts, permissions, messaging systems (email, instant message), anti-virus and anti-spam, • Document client issues and resolutions to maintain internal knowledge base, • Maintain an awareness of customer’s SLA and support efforts to stay within the boundaries of the SLA, • Participate in general meetings, company trainings, and orientation updates, • On-call rotation required DESIRED SKILLSET/EXPERIENCE Advanced knowledge of: • Windows Desktop Operating Systems thru Windows 10., • Windows Server Operating Systems thru 2016., • Configuration and Administration of Active Directory and Group Policy Objects., • Administration of Exchange Servers thru 2019., • Office 365 Administration., • Networking including TCP/IP, Switching and Wireless. Basic Knowledge of: • Mobile Devices and Mobile Device Management (Blackberry, Windows Mobile, Android and iOS), • Basic Configuration and Administration of HP, Dell, Cisco & Meraki Networking, • VLAN’s, Routing and Wireless, • SAN’s and Shared Storage ADDITIONAL SKILLS • 2 or more years of post-education IT work experience OR Associates Degree in Computer Science, Information Technology or similar, • Must be able to work independently and in a team environment, • Self-motivated and accountable to own client issues to resolution, • Solid time management and organizational skills, • Excellent verbal and written communication and professional interaction with diverse clients and colleagues, • SQL and Citrix experience a plus, • Microsoft InTune experience a plus, • Ability to work at client locations with respect to client’s work environment & staff, • Sensible attitude when navigating challenging situations and frustrated clients Additional Requirements • Valid ID: Candidates must provide a valid, government-issued ID to verify identity, • Reliable Transportation: Candidates should have reliable transportation to ensure punctuality to client sites Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can’t wait to see what unique perspectives you’ll bring to our team! Company DescriptionSourcepass is a leading technology service provider and consulting company that focuses on providing expert managed services, cloud computing and cybersecurity solutions to small to medium sized business across the US. Check out our amazing rating on Glassdoor!Sourcepass is a leading technology service provider and consulting company that focuses on providing expert managed services, cloud computing and cybersecurity solutions to small to medium sized business across the US. Check out our amazing rating on Glassdoor!

Job Description SMCP - Sandro, Maje, Claudie Pierlot Desktop Support Assistant Location: SMCP North America Corporate Headquarters - 44 Wall Street, New York, NY Status: FT - 40.0 Hours Who We Are SMCP stands as prominent global leader in the luxury fashion market, celebrated for its Parisian Chic ready-to-wear and accessories collections. Operating across diverse international hubs, from Shanghai to New York City, our commitment to sustainable growth defines our brand values. With a portfolio comprising four distinguished global brands—Sandro, Maje, Claudie Pierlot, and Fursac—our influence spans 46 countries and 1683 points of sale worldwide. Initially envisioning dressing Parisians, our brands have evolved to make this dream accessible to everyone. In North America alone, we boast 198 locations, ranging from free-standing lifestyle boutiques to leased concession shop-in-shops and off-price outlets. Complementing our physical presence, our eCommerce websites in the US and Canada extend our reach as we continue to shape the future of Contemporary Luxury Fashion across the globe. Visit our Global Company website at https://www.smcp.com/en/ to learn more. What Sets Us Apart as an Employer in the Global Luxury Fashion Space? At SMCP, our distinctiveness as an employer in the global luxury fashion sector lies in our unwavering commitment to Corporate Social Responsibility (CSR). Anchored by three pillars—Product, People, and Planet—our CSR strategy is a testament to our dedication to sustainability and Diversity, Equity, Inclusion, and Belonging (DEIB). Our clearly defined core values, instilled from the top down, form the bedrock of our organizational culture. As a certified Happy@Work employer, we prioritize the well-being and satisfaction of our 6500 world-wide passionate entrepreneur team members. Bolstering our appeal as an employer are our strong financial results, marking 2021 as our "comeback" year. Add to this mix our uniquely coveted Parisian chic merchandise collections, and you have an employer that not only sets trends in the fashion world but also cultivates a work environment that fosters innovation, diversity, and success. Here at SMCP, passion meets purpose, and together, we redefine the future of luxury fashion.Top of Form Position Overview SMCP is looking for a motivated and enthusiastic entry level Desktop Support Assistant to help support the day-to-day operations of end users in the NY office, as well as the HelpDesk service of 160+ of our Stores. This key role works very closely with all members of the Operations team, to ensure optimal service of our IT infrastructure and applications. The ideal candidate will have a basic understanding of computer hardware and software, experience with device setup and configuration, and the ability to troubleshoot common technical issues. They should be comfortable working across multiple systems and platforms while providing excellent customer support and technical assistance to end users. This role reports to our Director, IT of North America. Organizational Structure - Reporting Relationships • Department Head: Director, I.T., • Executive Committee: VP, Operations + Tranformation Essential Duties and Job Responsibilities • Configure, deploy, and prepare Windows desktops and laptops in alignment with North American business standards using tools such as Microsoft Intune, Microsoft Deployment Toolkit, and Apple Business Manager.Provide first-line technical support for hardware, software, and end user issues across desktops, laptops, printers, mobile devices, email/productivity suites, and a variety of in-house applications., • Work closely with our HR team to ensure a smooth onboarding process for our New Hires., • Assist in the creation and maintenance of technical documentation, improve standard operating procedures, and knowledge base articles to enhance service quality and operational efficiency.Maintain accurate IT asset tracking, lifecycle management, and documentation in accordance with company policies and standards., • Escalate complex technical issues to the Helpdesk Support Analyst or the Director, IT or external service providers as required, ensuring timely resolution and communication., • Relationship management between North American Business Unit and various Group IT teams, assisting in remediation and escalation of issues. Principal Skills, Knowledge & Abilities Required • Basic Windows Administration and PC technician skills., • Ability to troubleshoot and analyze basic system and business process issues and assist in implementing appropriate solutions., • Basic understanding of Active Directory, DNS, DHCP, wired/wireless networking concepts., • Exposure to cloud services such as Microsoft Office 365 and SharePoint, and MDM tools such as Microsoft Intune is a plus. Experience with remote support tools such as BeyondTrust., • Detailed oriented and strong analytical and problem-solving skills., • Self-motivated and able to work both independently and as part of a team., • Strong communication, documentation, and customer service skills., • Ability to work in fast paced, dynamic environment, working independently as well as a member of a team., • Ability to build effective working relationships with end users, IT teams, and business stakeholders., • Prior retail experience (Point of Sale, Payment Terminals) is a plus What we Offer in Return • Competitive compensation and benefits package., • Employer matched 401k program – immediate 100% vesting, • Generous Paid Time Off and company holidays (12), • Summer Fridays, • Paid Parental Leave, • MAVEN -Tailored family planning tool, • Hybrid work schedule with 3 days in office and 2 days remote., • 4 completely remote work weeks, • Generous merchandise discount., • Ongoing training and professional development., • Career growth opportunities / internal mobility, • Culture of Engagement starting at the top, • Collaborative, team-work oriented work environment NYC COMPENSATION RANGE$24—$26 USD

Job Description Level 1 Helpdesk Engineer (MSP) 📍 Hicksville, NY | Hybrid (Onsite Dispatch as Needed) 🕒 Full-Time About Lincoln IT Lincoln IT is a growing Managed Services Provider supporting clients in finance, legal, healthcare, and other regulated industries. We focus on delivering reliable IT, strong client relationships, and clear career growth for our team. The Role We’re looking for a Level 1 Helpdesk Engineer who enjoys helping people, solving problems, and building a career in IT. You’ll be the first point of contact for client support requests, working in a fast-paced MSP environment with exposure to a wide range of technologies. This role includes both remote support and occasional onsite dispatches to client locations. What You’ll Do Serve as first-line support for end users via phone, email, and ticketing system Troubleshoot and resolve issues with: Windows desktops and laptops Printers and peripherals Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Basic networking and connectivity issues Escalate complex issues to Level 2/3 engineers with proper documentation Perform onsite visits for installations, troubleshooting, and remediation Document all work clearly in the ticketing system (ConnectWise preferred) Assist with user onboarding/offboarding (accounts, permissions, hardware setup) Follow SLAs and internal processes to deliver consistent support Requirements 1–2 years of experience in Helpdesk, Desktop Support, or similar role Strong working knowledge of Windows and Microsoft 365 Basic understanding of networking concepts (DNS, DHCP, TCP/IP) Excellent communication and customer service skills Ability to multitask and prioritize in an MSP environment Reliable transportation and willingness to travel locally (mileage reimbursed) Experience with ConnectWise, IT Glue, or similar tools is a plus CompTIA A+, Network+, or similar certifications preferred (or working toward) Why Join Lincoln IT Competitive salary and benefits Hands-on experience across diverse client environments Clear growth path within a Managed Services organization Ongoing training and mentorship Supportive, team-oriented culture Powered by JazzHR QRrwMlQQTW

Job Description Job title Help Desk Technician II Classification (Exempt/Non-Exempt) Exempt/Non-Exempt Reports to IT Manager Revision # 1 Company/Description Summary Robertson, Anschutz, Schneid, Crane & Partners, PLLC provides elite legal representation to mortgage servicers in the context of foreclosure and bankruptcy cases. Our offices, home to more than 1000 employees across 20 states, work diligently to ensure our interests are in constant alignment with those of our clients. Visit our website at www.raslegalgroup.com for more insight into our organization and leadership team. Job Summary/Overview We are seeking an experienced IT technician to join our IT Helpdesk team that supports the use of technology in our organization. As an IT Technician at our satellite office, you will play a crucial role in maintaining and supporting the IT infrastructure to ensure seamless operations. This position requires a skilled professional with a minimum of 2 years of experience in IT support. The ideal candidate should have expertise in Active Directory, printer management, hardware and software troubleshooting, IP phone systems, computer imaging, deployment, project management, etc. As employees progress in experience, education, and performance consistency, promotional opportunities may become available. Our firm maintains a collegial work environment that prioritizes internal promotion, training, and professional development. Essential Duties and Responsibilities Active Directory Management: • Create, modify, and delete user accounts., • Manage group policies and security permissions., • Troubleshoot and resolve Active Directory-related issues. Printer Management: • Install, configure, and troubleshoot printers., • Monitor and maintain printer supplies., • Provide user support for printing-related issues. Hardware and Software Troubleshooting: • Diagnose and resolve hardware and software issues., • Perform routine maintenance and updates on computer systems., • Collaborate with the IT team for escalated problem resolution. IP Phone Systems: • Configure and troubleshoot IP phone systems., • Provide user support for telephony-related issues. Computer Imaging and Deployment: • Create and deploy system images for computers., • Manage the deployment process for new computers and upgrades., • Ensure standard configurations and security measures are applied. Project Management: • Participate in IT projects related to system upgrades and improvements., • Collaborate with the IT team to implement new technologies., • Document project progress and outcomes. User Support: • Provide technical support to end-users via various channels (phone, ticketing system, in-person)., • Educate users on IT best practices and procedures., • Address and resolve IT-related service requests. Documentation: • Maintain accurate and up-to-date documentation for IT systems and procedures., • Create user guides and documentation for common issues. Among other IT related tasks Schedule Monday – Friday Full time hours Occasionally weekends or after hours are required (5% - 10%) Other Duties Travel • This position requires traveling to our other satellite offices as needed. (10-15% travel) Qualifications • Minimum of 2 years of experience in IT support., • Proficiency in Active Directory administration., • Experience in managing and troubleshooting printers., • Strong hardware and software troubleshooting skills., • Familiarity with IP phone systems., • Experience in computer imaging and deployment., • Project management skills with the ability to handle multiple tasks simultaneously., • Excellent communication and interpersonal skills. RAS is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace. Education Required Education: A degree in Information Technology or a related field is preferred. Additionally, candidates with one or more of the following certifications will be given preference: • CompTIA A+, • CompTIA Network+, • Microsoft Certified: Modern Desktop Administrator Associate, • Cisco Certified Network Associate (CCNA), • ITIL Foundation, • CompTIA Security+, • Microsoft Certified: Azure Fundamentals (for cloud-based environments) Note: While a degree is preferred, equivalent work experience and relevant certifications will also be considered. This list is not exhaustive, and candidates with other relevant certifications may be considered based on the discretion of the hiring team. This combination of education and certifications is intended to ensure that the candidate has both the theoretical knowledge and practical skills required for the position. Physical functions While performing the duties of this job, the employee is regularly required to sit, talk, type, listen, and use repetitive motion. Tasks may involve extended periods at a keyboard or workstation and involve frequent handling of computer equipment. The employee is frequently required to stand, walk, use hands and fingers to handle and feel. The employee is occasionally required to bend, kneel, crouch, climb stairs, and reach overhead to service hardware and software used by the organization. Occasionally the employee will need to be able to lift and move up to 40 pounds. Work Environment The work environment for this role is generally indoors at a desk in a well-lighted, climate-controlled cubicle or office with moderate noise levels. Travel This position requires traveling to our other satellite offices as needed. (10-15% travel)

Job Description DigitalOptometrics, a growing company in the telehealth field, seeks a Desktop Support/Customer Service Technician - Tier II to join out Lake Success, New York office. This is a fully onsite position in which you will be working a mixed role providing both technical and customer support to our clients and remote employees across North America. We aren't just looking for someone with exceptional technical background, but someone with great interpersonal communication skills as well. The ideal candidate is a dynamic team-oriented individual who is capable of performing technical troubleshooting while providing excellent customer service to our customers. With Tele-optometry being new to the healthcare industry we are looking for individuals who are willing to grow our IT/customer service department and help our customers experience a new way of doing eye exams. Technical Requirements: • Solid working knowledge of technology, operating systems, and IT infrastructure., • Ability to troubleshoot hardware and software issues with both technical and non-technical audiences., • Customer-service oriented with a proactive problem-solving attitude., • Professional written and verbal communication skills., • Strong understanding of how software and hardware interact., • Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, and subnetting., • Knowledge with physical and structured cabling: Ethernet (Cat5e/Cat6/Cat6a), patch panels, cable, • Solid working knowledge of technology, operating systems, and IT infrastructure. runs, and termination., • Familiarity with serial connections and protocols: RS-232/RS-485, DB9/DB25 connectors, terminal Emulation and serial-to-USB adapters. • Ability to read and interpret basic network diagrams and cable maps., • Previous experience or college degree in Computer Science (preferred but not required) Non-technical Requirements: • Professionalism with all interactions internal and external., • Dependable with good attendance., • Ability to prioritize, escalate and handle issues as efficiently as possible. We provide a full range of benefits: medical, dental, vision, 401K plan & PTO DigitalOptometrics is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. We are committed to providing a workplace free of discrimination and harassment. Job Posted by ApplicantPro

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Serves as an Administrative Support employee that is capable of supporting any and all technical programs associated with air traffic. Administrative Support For Air Traffic Technical Programs.

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