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Job DescriptionJob Description Deskside Manager, Onsite The Deskside Manager is responsible for managing and overseeing onsite IT support operations for a global account serving a USA-based client. This position ensures consistent, high-quality deskside support across multiple global locations, driving operational excellence, process improvement, and alignment with Service Level Agreements (SLAs) and client expectations. The Deskside Manager will lead technical teams, coordinate governance and reporting, and serve as the primary interface between the client’s U.S. leadership and global IT delivery teams. Qualified candidates must have experience on the Managed Service Provider (MSP) side. This position is 100% onsite in Warren, NJ. This company does NOT offer health insurance. Deskside Manager Responsibilities 1. Global Account & Team Management • Lead and manage deskside support teams across multiple regions for a USA-based client., • Ensure standardized service delivery, performance, and process adherence across all locations., • Oversee staffing, scheduling, and workload management for optimal service coverage., • Foster teamwork, cross-cultural awareness, and consistent operational standards., • Serve as the primary point of escalation for deskside support issues and client requests. 2. Service Delivery & Operations • Oversee daily deskside activities including hardware deployment, software support, and issue resolution., • Ensure all service requests and incidents are resolved within agreed SLAs and KPIs., • Manage IT asset inventory and lifecycle management across all supported sites., • Coordinate scheduled site visits to ensure proactive maintenance and user engagement., • Provide executive and VIP-level support with an emphasis on reliability and discretion. 3. SLA Management & Performance Reporting • Define, manage, and monitor Service Level Agreements (SLAs) across global operations., • Track and report on performance metrics, including SLA compliance, CSAT, and incident trends., • Prepare and present governance and performance reports to both client and internal leadership., • Investigate SLA deviations, identify root causes, and implement corrective measures., • Leverage analytics to forecast workload, improve resource allocation, and enhance service efficiency. 4. Incident, Problem & Change Management • Oversee incident resolution and service request fulfillment, ensuring timely closure and quality outcomes., • Collaborate with infrastructure and global IT teams to address recurring issues through problem management., • Participate in change management reviews to minimize operational risks., • Maintain documentation and ensure compliance with ITIL and client-specific standards. 5. Process Improvement & Scheduled Site Visits • Develop and maintain standardized deskside support processes and documentation across global teams., • Lead continuous improvement initiatives to optimize workflows, increase first-time fix rates, and improve user satisfaction., • Manage and enhance the Scheduled Site Visit program to proactively monitor site performance, ensure infrastructure readiness, and prevent potential service interruptions., • Analyze visit data to identify trends and improvement opportunities. 6. Governance, Communication & Stakeholder Management • Act as the primary liaison between the USA-based client’s IT leadership and global support teams., • Participate in ongoing governance and operational meetings to review service delivery, SLAs, and improvement plans., • Provide transparent, data-driven communication and reporting to all stakeholders., • Maintain governance documentation, performance dashboards, and quarterly business review (QBR) materials., • Build and sustain strong client relationships through consistent communication and service alignment., • Project & Technology Support., • Support global IT initiatives such as hardware refresh projects, software deployments, and office relocations., • Coordinate with third-party vendors and service providers to ensure timely, high-quality service delivery. Deskside Manager Qualifications: • Bachelor’s degree in information technology, Computer Science, or related discipline., • 8+ years of experience in IT support operations, with 5+ years in leadership or managerial capacity (preferably managing global or regional teams)., • Qualified candidates must have experience on the Managed Service Provider (MSP) side., • Proven experience managing global or multi-region IT support operations., • Strong expertise in SLA management, performance reporting, and governance leadership., • In-depth knowledge of Windows, macOS, and mobile device environments., • Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or Jira Service Management)., • Comprehensive understanding of ITIL processes (Incident, Problem, Change, and Service Level Management)., • Preferred certifications: ITIL Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator., • Excellent leadership, communication, and stakeholder engagement skills., • Analytical, data-driven mindset with a focus on service improvement and operational excellence. Benefits include retirement plan, PTO, etc. Keywords: Warren NJ Jobs, Deskside Manager, IT Support, Operations, Management, Managed Service Provider, MSP, SLA, Windows, macOS, Mobile Devices, ITSM, ServiceNow, Remedy, Jira Service Management, ITIL, New Jersey Recruiters, IT Jobs, New Jersey Recruiting Looking to hire a Deskside Manager in Warren, NJ or in other cities? Our IT recruiting agencies and staffing companies can help. We help companies that are looking to hire Deskside Managers for jobs in Warren, New Jersey and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Additional Information Please check out all of our jobs at and .

Job DescriptionWork at a semi-national construction company. Position is located in the Middlesex County, NJ area. Business Analyst: Summary: We are seeking a proactive and detail-oriented Business Analyst with expertise in process management and ERP systems to join our dynamic team. The ideal candidate will play a crucial role in analyzing and improving our business processes, ensuring the optimal utilization of our ERP system to enhance efficiency and decision-making across the organization. You must have the ability to solve problems, an ability to communicate with both technical and non-technical individuals and have an outstanding ability to translate business requirements into functional and technical specifications. Ideal candidates will also have excellent communication skills, experience with web and desktop applications, be familiar with application integration, understand data architecture, and possess a solid understanding of user interface and experience principles. Responsibilities: Conduct a thorough analysis of business processes across various departments, identifying areas for improvement and optimization. Work closely with stakeholders to gather and document business requirements, translating them into actionable insights and solutions. Lead the implementation and continuous enhancement of ERP modules, ensuring they are tailored to meet the specific needs of our company. Facilitate training sessions for users, ensuring they are proficient in utilizing the ERP system effectively. Provide troubleshooting support for software end-users, and work with software support teams to resolve or provide solutions to issues when escalation is necessary. Monitor and evaluate the performance of business processes and ERP system, making recommendations for enhancements and ensuring alignment with business objectives. Serve as the primary liaison between business users and IT ensuring effective communication and collaboration. Develop and maintain comprehensive documentation, including process maps, user guides, and best practices. Assist in project management, ensuring timely and within-budget delivery of process and ERP-related initiatives. Software or Web Application Development Application and Database Integration Qualifications: Bachelor"s Degree (Information Systems or Accounting degrees preferred) 3+ years of relevant experience with a strong focus on process improvement and ERP systems, preferably in the construction industry. Proficient in General Accounting, Cost Accounting, and Financial Reporting. Familiarity with business process mapping and improvement methodologies. Experience with Linux, UNIX or iSeries Systems Self-Directed, Organized and Motivated to Accomplish Goals. Excellent Communication Skills. Exceptional analytical and problem-solving skills, with the ability to translate complex business processes into clear and actionable insights. Ability to use discretion and make decisions. Strong attention to detail. Ability to work independently and as part of a team, in a fast-paced and dynamic environment. Proficient in Microsoft Suite (Excel, PowerPoint, Outlook, Word, etc.) Experience with COINS and HCSS software is a plus. #ZRSS Listed: $100-$120k plus benefits

Job DescriptionJob Description Deskside Manager, Onsite The Deskside Manager is responsible for managing and overseeing onsite IT support operations for a global account serving a USA-based client. This position ensures consistent, high-quality deskside support across multiple global locations, driving operational excellence, process improvement, and alignment with Service Level Agreements (SLAs) and client expectations. The Deskside Manager will lead technical teams, coordinate governance and reporting, and serve as the primary interface between the client’s U.S. leadership and global IT delivery teams. Qualified candidates must have experience on the Managed Service Provider (MSP) side. This position is 100% onsite in Warren, NJ. This company does NOT offer health insurance. Deskside Manager Responsibilities 1. Global Account & Team Management • Lead and manage deskside support teams across multiple regions for a USA-based client., • Ensure standardized service delivery, performance, and process adherence across all locations., • Oversee staffing, scheduling, and workload management for optimal service coverage., • Foster teamwork, cross-cultural awareness, and consistent operational standards., • Serve as the primary point of escalation for deskside support issues and client requests. 2. Service Delivery & Operations • Oversee daily deskside activities including hardware deployment, software support, and issue resolution., • Ensure all service requests and incidents are resolved within agreed SLAs and KPIs., • Manage IT asset inventory and lifecycle management across all supported sites., • Coordinate scheduled site visits to ensure proactive maintenance and user engagement., • Provide executive and VIP-level support with an emphasis on reliability and discretion. 3. SLA Management & Performance Reporting • Define, manage, and monitor Service Level Agreements (SLAs) across global operations., • Track and report on performance metrics, including SLA compliance, CSAT, and incident trends., • Prepare and present governance and performance reports to both client and internal leadership., • Investigate SLA deviations, identify root causes, and implement corrective measures., • Leverage analytics to forecast workload, improve resource allocation, and enhance service efficiency. 4. Incident, Problem & Change Management • Oversee incident resolution and service request fulfillment, ensuring timely closure and quality outcomes., • Collaborate with infrastructure and global IT teams to address recurring issues through problem management., • Participate in change management reviews to minimize operational risks., • Maintain documentation and ensure compliance with ITIL and client-specific standards. 5. Process Improvement & Scheduled Site Visits • Develop and maintain standardized deskside support processes and documentation across global teams., • Lead continuous improvement initiatives to optimize workflows, increase first-time fix rates, and improve user satisfaction., • Manage and enhance the Scheduled Site Visit program to proactively monitor site performance, ensure infrastructure readiness, and prevent potential service interruptions., • Analyze visit data to identify trends and improvement opportunities. 6. Governance, Communication & Stakeholder Management • Act as the primary liaison between the USA-based client’s IT leadership and global support teams., • Participate in ongoing governance and operational meetings to review service delivery, SLAs, and improvement plans., • Provide transparent, data-driven communication and reporting to all stakeholders., • Maintain governance documentation, performance dashboards, and quarterly business review (QBR) materials., • Build and sustain strong client relationships through consistent communication and service alignment., • Project & Technology Support., • Support global IT initiatives such as hardware refresh projects, software deployments, and office relocations., • Coordinate with third-party vendors and service providers to ensure timely, high-quality service delivery. Deskside Manager Qualifications: • Bachelor’s degree in information technology, Computer Science, or related discipline., • 8+ years of experience in IT support operations, with 5+ years in leadership or managerial capacity (preferably managing global or regional teams)., • Qualified candidates must have experience on the Managed Service Provider (MSP) side., • Proven experience managing global or multi-region IT support operations., • Strong expertise in SLA management, performance reporting, and governance leadership., • In-depth knowledge of Windows, macOS, and mobile device environments., • Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or Jira Service Management)., • Comprehensive understanding of ITIL processes (Incident, Problem, Change, and Service Level Management)., • Preferred certifications: ITIL Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator., • Excellent leadership, communication, and stakeholder engagement skills., • Analytical, data-driven mindset with a focus on service improvement and operational excellence. Benefits include retirement plan, PTO, etc. Keywords: Warren NJ Jobs, Deskside Manager, IT Support, Operations, Management, Managed Service Provider, MSP, SLA, Windows, macOS, Mobile Devices, ITSM, ServiceNow, Remedy, Jira Service Management, ITIL, New Jersey Recruiters, IT Jobs, New Jersey Recruiting Looking to hire a Deskside Manager in Warren, NJ or in other cities? Our IT recruiting agencies and staffing companies can help. We help companies that are looking to hire Deskside Managers for jobs in Warren, New Jersey and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Additional Information Please check out all of our jobs at .

Job DescriptionJob Description Deskside Manager, Onsite The Deskside Manager is responsible for managing and overseeing onsite IT support operations for a global account serving a USA-based client. This position ensures consistent, high-quality deskside support across multiple global locations, driving operational excellence, process improvement, and alignment with Service Level Agreements (SLAs) and client expectations. The Deskside Manager will lead technical teams, coordinate governance and reporting, and serve as the primary interface between the client’s U.S. leadership and global IT delivery teams. Qualified candidates must have experience on the Managed Service Provider (MSP) side. This position is 100% onsite in Warren, NJ. This company does NOT offer health insurance. Deskside Manager Responsibilities 1. Global Account & Team Management • Lead and manage deskside support teams across multiple regions for a USA-based client., • Ensure standardized service delivery, performance, and process adherence across all locations., • Oversee staffing, scheduling, and workload management for optimal service coverage., • Foster teamwork, cross-cultural awareness, and consistent operational standards., • Serve as the primary point of escalation for deskside support issues and client requests. 2. Service Delivery & Operations • Oversee daily deskside activities including hardware deployment, software support, and issue resolution., • Ensure all service requests and incidents are resolved within agreed SLAs and KPIs., • Manage IT asset inventory and lifecycle management across all supported sites., • Coordinate scheduled site visits to ensure proactive maintenance and user engagement., • Provide executive and VIP-level support with an emphasis on reliability and discretion. 3. SLA Management & Performance Reporting • Define, manage, and monitor Service Level Agreements (SLAs) across global operations., • Track and report on performance metrics, including SLA compliance, CSAT, and incident trends., • Prepare and present governance and performance reports to both client and internal leadership., • Investigate SLA deviations, identify root causes, and implement corrective measures., • Leverage analytics to forecast workload, improve resource allocation, and enhance service efficiency. 4. Incident, Problem & Change Management • Oversee incident resolution and service request fulfillment, ensuring timely closure and quality outcomes., • Collaborate with infrastructure and global IT teams to address recurring issues through problem management., • Participate in change management reviews to minimize operational risks., • Maintain documentation and ensure compliance with ITIL and client-specific standards. 5. Process Improvement & Scheduled Site Visits • Develop and maintain standardized deskside support processes and documentation across global teams., • Lead continuous improvement initiatives to optimize workflows, increase first-time fix rates, and improve user satisfaction., • Manage and enhance the Scheduled Site Visit program to proactively monitor site performance, ensure infrastructure readiness, and prevent potential service interruptions., • Analyze visit data to identify trends and improvement opportunities. 6. Governance, Communication & Stakeholder Management • Act as the primary liaison between the USA-based client’s IT leadership and global support teams., • Participate in ongoing governance and operational meetings to review service delivery, SLAs, and improvement plans., • Provide transparent, data-driven communication and reporting to all stakeholders., • Maintain governance documentation, performance dashboards, and quarterly business review (QBR) materials., • Build and sustain strong client relationships through consistent communication and service alignment., • Project & Technology Support., • Support global IT initiatives such as hardware refresh projects, software deployments, and office relocations., • Coordinate with third-party vendors and service providers to ensure timely, high-quality service delivery. Deskside Manager Qualifications: • Bachelor’s degree in information technology, Computer Science, or related discipline., • 8+ years of experience in IT support operations, with 5+ years in leadership or managerial capacity (preferably managing global or regional teams)., • Qualified candidates must have experience on the Managed Service Provider (MSP) side., • Proven experience managing global or multi-region IT support operations., • Strong expertise in SLA management, performance reporting, and governance leadership., • In-depth knowledge of Windows, macOS, and mobile device environments., • Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or Jira Service Management)., • Comprehensive understanding of ITIL processes (Incident, Problem, Change, and Service Level Management)., • Preferred certifications: ITIL Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator., • Excellent leadership, communication, and stakeholder engagement skills., • Analytical, data-driven mindset with a focus on service improvement and operational excellence. Benefits include retirement plan, PTO, etc. Keywords: Warren NJ Jobs, Deskside Manager, IT Support, Operations, Management, Managed Service Provider, MSP, SLA, Windows, macOS, Mobile Devices, ITSM, ServiceNow, Remedy, Jira Service Management, ITIL, New Jersey Recruiters, IT Jobs, New Jersey Recruiting Looking to hire a Deskside Manager in Warren, NJ or in other cities? Our IT recruiting agencies and staffing companies can help. We help companies that are looking to hire Deskside Managers for jobs in Warren, New Jersey and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Additional Information Please check out all of our jobs at .

Key Responsibilities: · Provide technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction

As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. Maintain and support virtual desktop (VDI) platform VMware View brokers, monitor availabilit

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Coordination of site contacts' availability, monitoring progress of the shipmen

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. We have a team of talented and ambitious professionals that drive growth by ide

Ensure compliance with IT policies, security protocols, and best practices. Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. Collaborate with IT team members on projects, upgrades, and implementations.

Ensure compliance with IT policies, security protocols, and best practices. Provide technical support for desktop/laptop hardware, software, and peripheral. Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Ensure compliance with IT policies, security protocols, and best practices. Provide technical support for desktop/laptop hardware, software, and peripheral. Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Aggregate adverse event report preparation, review, and submission In agreement with the manager, participation in additional PV projects may be required as needed. Proficiency with other computer software applications (e. Hybrid Schedule: Must be able to attend the site at least 3 days per week.

Ensure compliance with IT policies, security protocols, and best practices. Collaborate with IT team members on projects, upgrades, and implementations. Provide technical support for desktop/laptop hardware, software, and peripheral.

Integrity, loyalty, trust, commitment to excellence, and dedication to customer service/support. TeamLogic IT is a nationwide network of IT support services. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an indu

Ensure compliance with IT policies, security protocols, and best practices. Provide technical support for desktop/laptop hardware, software, and peripheral. Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Ensure compliance with IT policies, security protocols, and best practices. Provide technical support for desktop/laptop hardware, software, and peripheral. Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Ensure compliance with IT policies, security protocols, and best practices. Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. Collaborate with IT team members on projects, upgrades, and implementations.