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Job Description This is a remote position. Remote Bilingual (Spanish/English) Customer Service Representative - Hiring for December 15 and January 05 start dates - Training completion incentives - Weekly incentives offered for meeting call center goals - Technical screenings are being conducted daily from 8am EST through 8pm EST until this class is filled. If testing and minimum qualifications are met during the screening, we are moving forward to background for the 1/5 start date. You will be offered this role if: You pass the systems requirements, equipment requirements, language fluency and a background check, you will be offered this role. We are seeking bilingual (Spanish/English) Customer Service Representatives to support members with their transportation benefits. Representatives assist with ride reservations, confirm eligibility, and answer related questions. Why Join The Team • 100% remote position—work from home anywhere in the U.S., • Flexible schedule - you will choose the shifts you are available!, • Perfect for students and parents who need schedule flexibility Work Schedule: Monday–Saturday, between 8:00 a.m.–6:45 p.m. - You will choose your availability within the operating window. Equipment: As a 1099 Independent Contractor, you must have your own laptop/desktop, monitors, and headset. Training is provided. What You’ll Do • This is a very contractor friendly job with a lot of flexibility. The calls are friendly, and you will help members arrange transportation to and from their medical appointments in English and Spanish. The above is not an all inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities. You’re a Great Fit If You Have: • Full fluency in English and Spanish (verbal and written)., • Customer service experience in a call center environment is preferred., • Experience in healthcare or benefits support preferred., • Ability to self-manage and maintain service quality., • Strong computer skills and ability to learn new systems quickly., • Have own devices (laptop, headset, dual monitors), • Have high speed internet, hardwired 50 download and 40 upload, • Must provide valid government ID, pass device diagnostic, language assessment and background screening before beginning work., • Healthcare or insurance experience is a plus (Medicaid, Medicare, or patient coordination). Knowledge, Skills & Abilities You Will Need: • Must be able to navigate multiple computer systems while interacting with customers. Proficient with online chat (Teams) functions for resources and support., • Ability to work independently with a strong sense of focus, task oriented, nonjudgmental, and clear sense of boundaries., • Ability to think critically and make decisions using sound judgment, experience, and existing tools/resources, including applicable rules/regulations. Valid government ID required System Diagnostic and language assessment required: You must be willing to undergo a live scan of your equipment to ensure you have the minimum internet, equipment and Spanish speaking fluency to perform services. Background Screening required: All 1099 contractors are required to undergo a background check before acceptance. Technology Requirements. You MUST have the following to ensure your equipment and devices meet the minimum requirements to accept calls for this contract role. Equipment and internet speed will be tested on a live call. • Windows 11 or newer, • Processor: 6 cores or more, • RAM: 16 GB minimum, • Dual monitors and USB headset, • Wired internet connection with at least 50 Mbps download / 40 Mbps upload *See bottom instructions to test your internet speed proactively and confirm you meet the device and system requirements. If interviewed, you will be asked to confirm on a live call. INTERNET SPEED REQUIREMENTS: DOWNLOAD at least 50 Maps/UPLOAD at least 40 Mbps. • To check you internet speed, visit SPEEDTEST.NET. DEVICE AND SYSTEM REQUIREMENTS: WINDOWS 11 or Higher/16 GB RAM • To check your device specifications, from your laptop or desktop, go to the START menu, Type: "About Your PC" to access the device specifications page. Processing cores of 6 or higher • To access Task Manager, hover over the START menu icon and RIGHT CLICK. When the menu populates, choose Task Manager. (You may also access Task Manager by pushing the CTL, ALT, DELETE keys simultaneously, and choose Task Manager), • Once you are on the Task Manager page, ensure you click on "Performance", then review the bottom the page to find "cores". It must be 6 or higher. Job Type: Contract Benefits: • Flexible schedule, • On-the-job training, • Work from home (If you are unsure, follow the below instructions. Your internet speed will be verified if selected to interview via Speedtest.net. You can prepare by confirming ahead of time - 1. Go to speedtest.net and test your internet speed. 2.Click "Go" Please provide the download and upload speed that displays on your screen after the testing is completed) • Do you CURRENTLY own a laptop or desktop computer that meets the required specifications (Windows 11, 16 GB RAM, 6-core processor)? Those who reply to this question and provide their specific RAM, Windows Edition and how many Cores will be given interview priority. (If you are unsure, follow the below instructions. Your systems will be verified if selected to interview. You can prepare by confirming ahead of time - 1. From the Start Menu of your PC, type "About Your PC" to confirm RAM is at least 16 GB and Windows Edition is at least "Windows 11"., 2. To confirm processing cores, click CTL/ALT/DELETE and choose "Task Manager", then click "Performance". "Cores" are displayed towards the bottom/center of the screen. Cores must be at least "6".) • Are you willing to undergo a criminal background check prior to taking calls?, • You will be asked to provide valid identification prior to completing your background. Are you willing to provide a valid government ID?, • If offered this contract role, are you available for a January 5, 2026 start date? Education: • High school or equivalent (Required) Language: • fluent Spanish AND English (Required) Location: • Remote Requirements Must be able to navigate multiple computer systems while interacting with customers. Proficient with online chat (Teams) functions for resources and support. Must be bilingual English-Spanish • Ability to work independently with a strong sense of focus, task oriented, nonjudgmental, and clear sense of boundaries., • Ability to think critically and make decisions using sound judgment, experience, and existing tools/resources, including applicable rules/regulations. Valid government ID required System Diagnostic and language assessment required: You must be willing to undergo a live scan of your equipment to ensure you have the minimum internet, equipment and Spanish speaking fluency to perform services. Background Screening required: All 1099 contractors are required to undergo a background check before acceptance. Technology Requirements. You MUST have the following to ensure your equipment and devices meet the minimum requirements to accept calls for this contract role. Equipment and internet speed will be tested on a live call. • Windows 11 or newer, • Processor: 6 cores or more, • RAM: 16 GB minimum, • Dual monitors and USB headset, • Wired internet connection with at least 50 Mbps download / 40 Mbps upload *See bottom instructions to test your internet speed proactively and confirm you meet the device and system requirements. If interviewed, you will be asked to confirm on a live call. INTERNET SPEED REQUIREMENTS: DOWNLOAD at least 50 Maps/UPLOAD at least 40 Mbps. • To check you internet speed, visit SPEEDTEST.NET. DEVICE AND SYSTEM REQUIREMENTS: WINDOWS 11 or Higher/16 GB RAM • To check your device specifications, from your laptop or desktop, go to the START menu, Type: "About Your PC" to access the device specifications page. Processing cores of 6 or higher • To access Task Manager, hover over the START menu icon and RIGHT CLICK. When the menu populates, choose Task Manager. (You may also access Task Manager by pushing the CTL, ALT, DELETE keys simultaneously, and choose Task Manager), • Once you are on the Task Manager page, ensure you click on "Performance", then review the bottom of the page to find "cores". It must be 6 or higher. Benefits The flexibility working from home.

Job DescriptionIT & Facilities ManagerTemp to Hire1st shift$35.00/hr Overview: We are seeks a proactive IT and Facilities Manager to replace a retiring team member. This role handles IT operations, facilities maintenance, and diverse operational tasks with a can-do attitude in a dynamic environment. Key Responsibilities: IT Operations: • Set up/maintain computers, printers, networks (Sonicwall firewall, VPN, Remote Desktop, RemotePC)., • Manage Microsoft Active Directory, Entra Azure, Group Policy, and Windows updates., • Oversee backups (TrueNAS, UrBackup, Paragon for DR every 6 months)., • Administer Salesforce, Google Workspace, Microsoft Office, and Macola., • Maintain network cabling, switches, and DNS (Network Solutions)., • Manage Verizon Wireless, RingCentral phone systems., • Coordinate A/C (15000 air handler), Facility Explorer, generator/elevator inspections, permits., • Manage groundskeeping, cleaning crews, pest control, and coffee services., • Oversee alarm systems (Total Connect, TruPortal)., • Monitor fire extinguisher tags and annual inspections., • Manage energy provider contracts and internet providers.Operational Support:, • Complete daily/weekly/monthly IT/facilities checklists, • Order/maintain supplies and run 3D printers, • Facilities access control hardware and software, • Various facilities cost KPIs

Job Description Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Deskside Support for our client in the IT-Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately. Duration: 12+ Months Contract Location: Houston, TX/Minot, ND Salary: $30.00/Hourly Role: Deskside Support Primary Skills: HelpDesk Role Description: The Deskside Support must have 3+ years of experience. Key Responsibilities: • Provide hands-on deskside support to resolve issues related to desktop/laptop hardware, software, printers, mobile devices, and other IT-related equipment., • Handle installation, configuration, and upgrades of desktops, laptops, and peripheral devices., • Troubleshoot Windows OS, Microsoft Office Suite, VPN, network connectivity, and common enterprise applications., • Work with ticketing systems to track, document, and resolve user incidents and service requests in a timely manner., • Collaborate with other IT teams to escalate and resolve complex issues., • Provide support for video conferencing tools and meeting room equipment., • Assist with user onboarding/offboarding tasks including setting up new systems and managing user access., • Maintain inventory and asset management of IT equipment., • Ensure compliance with company policies and IT security standards. Required Qualifications: • 3+ years of experience in deskside/end-user support or IT support roles., • Strong knowledge of Windows 10/11, MS Office 365, Active Directory, and basic networking concepts., • Familiarity with ITSM tools (e.g., ServiceNow, Remedy, etc.)., • Excellent problem-solving, communication, and interpersonal skills., • Ability to work independently and prioritize tasks in a fast-paced environment., • Experience supporting enterprise hardware (HP, Dell, Lenovo, etc.)., • Must be able to lift and move IT equipment as needed. Education: Any/Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent Experience: Minimum 3+ years of experience Relocation: This position will not cover relocation expenses Travel: No Local Preferred: Yes Note: Must be able to work on a W2 basis (No C2C) Recruiter Name: Anshika Pasahan Recruiter Phone: 484-331-9597 Benefits: We have various coverages and additional benefits to choose from: • Medical, Dental (Including Ortho) & Vision Insurance (Option to Enroll)., • Paid Leaves (Wherever applicable)., • Life & Disability Coverage (Upon eligibility)., • 401K Option, Education Assistance Program and more. Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job DescriptionThe ideal candidate will be responsible for maintaining and optimizing our internal IT infrastructure, supporting primarily on-premises office and production environments, and ensuring the smooth operation of our desktop, network, servers, and communication systems. This role requires strong technical expertise, proactive problem-solving skills, and the ability to collaborate effectively within a team.The candidate will perform following tasks with necessary on-the-job training. • Provide internal desktop maintenance support and basic network maintenance, including troubleshooting and resolving issues related to DHCP/DNS., • Provide IT support to users on hardware, wired and wireless network, application, • Respond promptly to and resolve Microsoft 365 issues at users’ level; Collaborate with Microsoft 365 admin on issue resolution., • Manage and maintain on-premises domain controllers and deploy/optimize policies., • Participate in the design and optimization of the architectural framework for various company application systems and maintenance platforms., • Collaborate with the IT team to assist with other IT operations-related tasks as needed., • Maintain and update network infrastructure components such as network devices, servers, UPS, server rooms, cabling per site., • Provide internet service and control/monitoring web activities., • Maintain MS Active Directory domain infrastructure, DHCP service, DNS service, file server, sftp (ftp)server., • Maintain and configure Windows update and antivirus system., • Respond to urgent network alerts during business hours and off-hours, with pre-assigned on-call schedule, to prevent and minimize down time., • Support Phone System and IP Phone (Cisco IP phone Call Manager), • Provide Data Backup/Restore Support, • Prepare to learn and take new and emerging IT related job functions, cloud, AI, cybersecurity compliance, under management’s guideline., • Report and escalate issues to the IT manager in timely manner., • Microsoft OS, Windows 10, Windows 11, Windows Server 2012 and beyond, MS Office suites, Microsoft 365 client, MS SQL, • Good understanding/experience of network infrastructure, • Good understanding/experience of cybersecurity and related tools, firewall concept, Cisco, MS MDE EDR, Fortinet FortiGate, Symantec…, • Network monitoring and management tools experience, • HP ProLiant servers, HP desktop, laptop, network printer/scanner/copier Powered by JazzHR 7tWhnYXfje

Job DescriptionMental Health Therapist Job Description Ellie Mental Health is excited to welcome a new Therapist to our Kingwood, TX Clinic! The perfect Ellie Candidate will share our passion for improving and expanding access to quality mental health care and will thrive in a culture that emphasizes: autonomy, flexibility, creativity, authenticity, humor, compassion, acceptance and determination. Opportunities for individual, family, and group therapy services as well as Telehealth upon request. Trauma experience is preferred. Qualifications: • Education: Earned masters degree from an accredited graduate program in the field of psychology, counseling, or social work, • Licensing: Individually licensed in Texas with the Texas Behavioral Health Executive Council (TBHEC) with an active license in good standing, as:, • Full Licensure. A fully licensed mental health professional with any of the following licensing designations: LPC, LPC-S, LCSW, LCSW-S, LMFT, LMFT-S, or, • All pre-licensed clinicians must also have a board-approved licensing supervisor for their specific licensing designation that has been under signed contract and approved, current with all state, board, and licensing requirements, and in good standing with., • Experience: Strong candidates will have at least ONE (1) year of professional experience working as a paid licensed therapist in the counseling field., • Community: Strong ties to community resources and referral partners in Kingwood, TX and surrounding areas., • Professional counseling experience with couples, families, and groups., • Strong working knowledge of state requirements regulating mental health practice., • Proficient general knowledge of types of therapy services, insurance billing, and previous experience with mental health documentation., • Strong leadership, problem-solving, and executive skill sets., • Licensed Clinicians will (ideally) be credentialed with most insurance panels., • Comfort and familiarity working with a diverse patient population., • Ability to function well in a high-paced and changing environment. Required:, • Professional counseling experience with children, adolescents, teens, and adults., • Committed to always doing what is ethically, legally, and morally right., • Effective written and verbal communication skills, • Ability to complete and submit documentation of services and other clinical or employment documents in a timely manner., • Ability to demonstrate and model stable, appropriate boundaries with patients., • Adept at learning and navigating Electronic Health Record (EHR) systems., • Proficient with Microsoft 365 applications., • Proficient in the use of typical office technology such as desktop computers or laptops, sound machines, accessing e-mail and credentialing websites profiles, and recording patient charting documentation within Electronic Health Record (EHR) systems., • Ability to pass a background check.Responsibilities and Duties:, • Position, • For Full-Time status clinicians must maintain a caseload of a minimum of 25 client hours per week., • For Part-Time status clinicians must maintain a caseload of a minimum of 15 client hours per week., • Collaboration with clinic leadership team to implement strategies for clinical efficiency to improve patient care and quality of services., • Collaboration with clinic leadership team to implement all required policies and procedures., • Provide timely response to concerns raised by clients, clinicians, or external stakeholders., • Monitor and manage individual in-office schedules and office supplies., • Attend and participate in all clinical staff meetings, trainings, and related clinic events., • Clinical, • Evaluate mental health diagnosis, create, and implement a treatment plan, complete ongoing documentation including further diagnosis, treatment plan reviews, and case notes according to company policy., • Utilize creativity in interventions to help clients achieve and exceed goals., • Prepare and submit individual documentation for each session per company guidelines and protocol., • Coordinate services with case managers, families, work personnel, medical personnel, other Ellie staff, and school staff as needed., • Marketing & Outreach, • Engage in outside marketing and outreach for ongoing referral business and growing the Ellie Kingwood brand., • Active participation and collaboration with Ellie Kingwood Marketing Team to promote clinics online visibility., • Community Relations, • Provide excellent customer service for clients and collaborate with a dynamic team to further the mission of filling gaps in our community., • Beautiful, fully furnished offices!, • Flexible scheduling during weekdays and weekends., • An environment that fosters a healthy work-life balance., • A clinic culture that promotes personal and professional guidance, growth, and support, • Competitive compensation., • Hourly pay structure PLUS commission on insurance claims, • Pay for administrative duties such as case consultation and documentation., • Excellent Insurance benefits, with their associated wellness programs, including:, • Health, • Dental, • Vision, • Paid holidays, • Paid Time Off (PTO) accrual, • Reimbursement for professional development and Continued Education Units (CEUs), • Paid Professional Liability Insurance, • Shared Services including scheduling, billing, insurance verifications, IT support, and many more!What else you should know:, • This position is in Kingwood, TX, • This position will be under the general direction of the Clinical Director., • Salary and compensation structure is commiserated with years of professional experience and current status of professional licensure. Ellie Mental Health is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business.

Job Description OVERVIEW: Assesses highly complex customer business requirements, evaluates alternative solutions to those requirements, presents recommendations, and identifies those resources necessary to implement the recommended solution; designs, develops, installs, maintains and enhances application systems; develops those systems in compliance with architectural standards. Under the general direction of the Supervisor, I. T. Projects Unit, is responsible for performing highly complex enterprise systems development activity, including multiple application system development, maintenance and enhancements utilizing multiple client/server or mainframe platforms. Incumbent collaborates with client staff, ITD colleagues and others to identify business system application requirements, assess impact to other system applications, consider and evaluate available technologies, and recommend solutions. Anticipates organizational impacts, fosters good relationship with client while following procedures for implementing new information technologies, and renders timely product delivery. Answers end users’ questions as to how subsystems work and how to take maximum advantage of their capabilities. Proactively reviews and recommends new hardware for inclusion into the network subsystems when warranted. The incumbent is considered an expert in the field who performs any or all of several basic, special or highly complex assignments with minimal supervision limited to occasional broad guidance by the Unit Head. Provides counsel, advice and assistance to two or more Business Systems Applications Developer II’s, and work direction to lower level professional and technical staff in performing applications development, enhancement, and maintenance on a variety of platforms (mainframe, mid-range, LAN, etc.) requiring a broad-based technological skill set. Performs duties in support of business applications used on ASC’s network, which provides comprehensive international and domestic systems service and support to all ASC Departments and PMT sites in North America. ASC network assets, representing a capital investment exceeding $15 million, are installed and maintained in several Houston, Texas, locations as well as New York, Washington, DC and PMT sites throughout North America. Moreover, the ASC network interfaces and operates effectively with similarly sophisticated voice and data systems equipment in AOC and Saudi Arabia. The development cost of many of the business applications exceed one half million dollars. PRINCIPAL DUTIES: • Collaborates with client, ITD colleagues and others to identify client business application system requirements, assess impact to other system applications, consider and evaluate possible solutions, and present recommendations., • Performs or oversees system applications analysis, design, development, installation, maintenance and enhancement., • Understand requirements from Aramco Americas IT business proponents, business processes and solution landscape, • Be a trusted advisor for ASC proponents, by leading project works based on defined scope, • Create detail project plans and execute them, • Understand SAP project methodology and premium engagement’s services and adopt them to project, • Coordinate involvement of SAP consultants and support resources and lead them in project, • Properly make reports and escalation to management or executive level., • Deploys required project resources, expends budgeted funds for required material, and arranges for staffing, tools and specialized support necessary for cost-effective implementation., • Develops or ensures that applications are developed in compliance with architectural standards, established practices and company policies and procedures., • Acts as an internal consultant providing assistance, counsel and advice both to clients and ITD colleagues in systems design, the use of purchased or licensed software, and in-house developed programming., • Provides work direction to lower level professional and technical staff., • Contributes to annual business and operating plan development, accountabilities, and audit reports. Provides performance appraisals and salary administration recommendations for assigned staff., • Performs other duties as directed. MINIMUM REQUIREMENTS: • Bachelor’s Degree in Computer Science, Engineering, Mathematics, Business or related discipline., • Ten (10) years’ experience in business systems application design, and system development and installation in an on-line environment, with a conceptual understanding and working knowledge of information system technologies and methodologies employed in mainframe, mid-range and desktop computing environments., • SAP Technology/ Basis, Application implementation and/or operation experience., • SAP consultant or development experience (SAP Project Manager or Operation manager experience preferred)., • Excellent customer / escalation management skills., • Proven ability to work with customers on project- and senior management level., • Minimum 5 years of experience in SAP implementation projects and/or module configuration & support in large-scale projects or programs within distributed multicultural environments., • Excellent English language skills in written and spoken., • Experience in change management, business analysis and process transformations., • Knowledge of Microsoft Office, Microsoft (MS) project, SharePoint, and other project management tools., • Exposure to Project Management, SAP Activate, and experience with S4HANA, ECC, and other technologies., • Experience with SAP S/4HANA is a plus., • SAP Certified Associate - Project Manager - SAP Activate certification, • Experience in working at consulting companies., • Must be able to communicate and comprehend accurately, clearly and concisely in English at a level required to perform the job responsibilities as outlined. Must be able to communicate technical concepts in a non-technical way., • Must possess good work habits, a strong work ethic, the ability to grasp new technical concepts, the ability to learn, retain and teach others new technology as it is introduced in the industry; and be able to adhere to company work hours, policies and standard business etiquette. NO THIRD-PARTY CANDIDATES ACCEPTED Powered by JazzHR OP3ZZkYSU4

Job Description OBJECTIVE Ensure the stable operation of both physical and virtual servers through the configuration, management, and support of systems running various operating systems, including Windows, Linux, and UNIX. Responsibilities include the installation, troubleshooting, and upgrading of servers, as well as implementing enhancements to optimize performance and reliability. Demonstrate expertise in designing, implementing, and managing enterprise system technologies. Oversee the operation and support of solutions such as Active Directory, DFS, DNS, Terminal Services, Hyper-V, VMware, Internet Information Server, and manage file server migrations. Provide support and maintenance for Exchange Server, Office 365, Azure IaaS, and virtualization platforms including VMware and Hyper-V. ESSENTIAL DUTIES AND RESPONSIBILITIES (include the following, additional duties may be assigned) ·Oversee daily implementation, maintenance, monitoring, and support of server infrastructure in both physical and virtual settings, ensuring optimal performance, integrity, and availability. ·Manage server hardware platforms, operating systems (Windows, Linux, UNIX, etc.), and infrastructure services including Active Directory, Microsoft 365, file/folder permissions, email systems, and website access administration. ·Align cybersecurity strategies and policies with industry best practices to safeguard company information. ·Create and update documentation for system configurations, changes, and operational processes according to established procedures. ·Ensure adherence to company IT policies and compliance requirements. ·Execute assigned tasks on IT projects, including evaluating and implementing new hardware, software, or services, and preparing technical documentation. ·Assist IT colleagues in troubleshooting and resolving complex or escalated technical issues. ·Alert supervisors to any security vulnerabilities impacting corporate systems or environments. ·Respond to security incidents, document findings, and develop mitigation/remediation strategies. ·Track, analyze, and help resolve advanced desktop, server, network, and hardware/software issues. ·Perform regular asset inventories to enhance resource utilization and maintain license compliance. ·Contribute to research and assessment of emerging technologies for continuous improvement of systems, service delivery, and business operations. ·Manage network operations, including domain, object, group, and user management via Microsoft Admin Center, Exchange Admin Center, and Azure AD Admin Center. ·Identify and implement opportunities for platform improvement, standardization, and enhanced security. ·Provide technical support for PPI’s portals. QUALIFICATIONS / ATTRIBUTES ·Honesty, trustworthiness, integrity, and dependability ·Should be a self-starter, possess strong analytical skills ·The ability to write reports, business correspondence, procedure manuals and ability to define problems collects data, establish facts, and provide effective solutions. REQUIREMENTS Education Level: ·Bachelor’s degree in Computer Science, Management Information Systems or other computer-related discipline from a four-year college or university. Years of Experience: ·At least three years of relevant technical experience in server operation support role or equivalent. Travel Requirements: 0-5% of the time in the United States, Mexico, or as required. Language: Fluent verbal and written English; Spanish is a plus, but not required for the position. Special Requirements: ·A Microsoft Certified Solutions Expert (MCSE) certification is preferred. ·Computer skills – Proficiency with the MS Office Suite, particularly MS Outlook, is required. ·Possession of a Microsoft certification relevant to the position, or an equivalent credential, is desirable. ·Demonstrated experience in Windows Server administration, Microsoft Azure administration, Microsoft 365 administration, Exchange administration, Active Directory administration, VMWare administration, storage management, network and telecommunications management, IT asset management, as well as systems monitoring and maintenance. ·UNIX administration, MS SQL, MS SharePoint, Azure IaaS, web services, application support, and IT help desk functions is advantageous. ·Experience with Linux is a plus. COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies: ·Effectiveness ·Responsibility ·Integrity ·Information Management ·Communication ·Adaptability ·Teamwork ·Identity ·Safety ·Leadership ·Strategic Planning PHYSICAL DEMANDS This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. Must be able to lift 10-20 lbs. occasionally. PPI is an E-Verified participating employer EQUAL EMPLOYMENT OPPORTUNITIES PPI, Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Company DescriptionPEMEX Procurement International, Inc. (PPI) was created in 1994 (formerly known as Integrated Trade Systems, Inc.) to provide procurement services to PEMEX and its Productive Subsidiary Companies. PPI is based in Houston, Texas and has been conducting business for more than 20 years with suppliers located all over the world. The main products of interest to its clients include oil well drilling and production equipment, marine equipment, engines, turbines, compressors, chemical products, and related services.PEMEX Procurement International, Inc. (PPI) was created in 1994 (formerly known as Integrated Trade Systems, Inc.) to provide procurement services to PEMEX and its Productive Subsidiary Companies. PPI is based in Houston, Texas and has been conducting business for more than 20 years with suppliers located all over the world. The main products of interest to its clients include oil well drilling and production equipment, marine equipment, engines, turbines, compressors, chemical products, and related services.

Job DescriptionDescription: Publishing Concepts, LP (PCI) is a Fortune 100 Best Companies to work for, headquartered in Dallas, Texas. PCI partners with colleges, universities, service organizations, social clubs, high schools, and other organizations to meaningfully engage their alumni and members. We build affinity, strengthen community, and create lasting relationships through accurate data collection, alumni and membership directories, Oral History publications, branded merchandise, and innovative fundraising programs. Through PCI and our StoryCause fundraising department, we help universities and nonprofits capture donor stories at scale, transforming conversations into meaningful insights that inspire giving. We don’t just strengthen connections — we capture, curate, and preserve the world’s stories. Inside Sales Associates Job Description We are seeking a highly motivated and detail-oriented Inside Sales Associate to join our team. Your primary responsibility is to engage with clients and guide them through our sales process with exceptional professionalism and efficiency. This role demands keen attention to detail, a commitment to following established processes, and a proactive approach to closing deals while ensuring excellent attendance! What you bring: • A love for sales and a positive, challenge-driven mindset., • Resilience, dedication to excellence, and a results-oriented approach., • Exceptional communication, active listening, and genuine empathy to connect with clients across a variety of Partners., • Goal-oriented, coachable, and motivated to deliver an outstanding experience on every call., • Strong keyboarding, spelling, and attention to detail. Our Culture! At PCI, we don’t just work, we connect, celebrate, and grow together. Our team thrives on joy, recognition, and continuous growth, guided by our five core values: Pursue Excellence Purposefully, Act with Integrity, Innovate a Culture of Fun & Relationships, Unlock Human Potential, and Lead with a Servant’s Heart. We promote from within, support each other, and challenge ourselves every day to make meaningful connections and leave a lasting impact. If you want to do work that matters and be part of a team that’s purpose-driven, as it is fun, we want to meet you! Inside Sales Responsibilities: Inbound and Outbound Calls: • Follow our established sales processes and scripts to ensure consistency and maximize success. Continuously improve your understanding and execution of these procedures., • Build value throughout the call, update client records, and pitch three branded apparel and commemorative books offerings on every call. Light fundraising and donation collection., • This position is remote; however, the employee must reside permanently in one of the following states: AL, AR, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA., • Minimum 1 year of total work history - professional sales experience or 4-year college degree (preferred)., • Minimum High School Degree or Equivalent., • Must complete a background check within 48 hours of receiving an offer., • Must complete a reference check (3 professional references needed)., • Must have a quiet workspace: Free of disruptions for professional call handling., • Experience preferred in making high-volume sales calls., • Must have hard-wired Internet Connection: We are unable to work off Wi-Fi., • Must have a Download speed above 10/Upload Speed above 5., • Must have a quiet and distraction-free work environment at home conducive to making and receiving calls professionally. Must be able to sit for long periods of time. Inside Sales Associates Pay Rate and Schedule: • Rate of pay: $16 per hour + uncapped commission., • Average Associates earn $40K to $45K per year!, • Top Performers earn $45K plus per year!, • Must be able to work any 8-hour shift between 8 am CST and 8 pm CST., • Scheduled one-hour lunch and two 15-minute breaks daily., • Monday - Friday, offering full-time shifts only. Additional Company Awards Texas Great Place to Work: (2 consecutive years) Best Companies to Work for in Texas (6 consecutive years) Top 100 Places to Work: Dallas Morning News (7 consecutive years) Dallas 100: SMU Caruth Inst for Entrepreneurship (3 consecutive years) Top 100 Places to Work: San Antonio Express-News (2 consecutive years) San Antonio Business Journal: Best Places to Work (3 consecutive years) Virginia Top 100 Places to Work: Inside Business, The Hampton Roads Business Journal (2 consecutive years) Virginia Business: Best Places to Work (3 consecutive years) Arkansas Arkansas Business: Best Places to Work (2 consecutive years) National Intl. Customer Management Institute (ICMI) - 2021 Top Workplaces 2021, 2022 - received 7 Culture Excellence Awards Inc.5000 Fastest Growing Companies in America - 2020 with a growth rate of 102.48%, putting us in rarefied company with organizations such as Microsoft, Timberland, Vizio, Intuit, Chobani, Oracle, and Zappos.com Learn more about PCI PCI is firmly committed to the principle of equal employment opportunity. PCI offers employment opportunities without regard to race, color, sex, age, religion, national origin, disability, U.S. military, and or other prohibited bases of discrimination, both state and local. All aspects of the employment relationship (including recruiting, hiring, training, working conditions, compensation, promotion, discipline, and termination) are subject to this policy. Candidates must pass a pre-employment background check. #ZR

Job DescriptionJoining TÜV Rheinland means working for one of the world’s leading testing, inspection, and certification service providers with more than 20,000 employees globally. Our employees are our most important asset. That is why we invest in their development and offer competitive pay, multiple health insurance plan options, and a 401(k) with up to 6% company match. At the same time we live an international, team-oriented culture characterized by respect, collegiality and openness. This enables our employees to develop their potential, apply new knowledge and methods directly - and plan a long-term career with real opportunities for advancement.SUMMARY We are looking for a Senior Operational Technology (OT)/Information Technology (IT) Security Consultant to join our team. In this role, you will focus on assessing and documenting organizational and technical risk from gaps in compliance to relevant cybersecurity Medical device standards such as IEC81001-5-1, 82304-1, 62304 and other. Focus on assessing client’s security programs, compliance with regulatory or standards requirements for medical devices, potential security issues and gaps and readiness for various cybersecurity certifications. We’re looking for someone with senior experience in Medical device OT security frameworks including experience in a variety of IT Cyber security disciplines like: • FDA, • ISO27001 & NIST CSF, • Meet with clients to set rules of engagement, timelines, and expectations, • Occasionally provide pre-sales support as a Subject Matter Expert to help sales understand and interpret client needs and expectations for potential upcoming engagements, • Performing analysis of the architecture and infrastructure of Industrial Control Systems and/or Operational Technology (ICS/OT) in terms of cybersecurity posture Bachelor’s degree in Computer Engineering, Electrical Engineering, Computer Science or a related technical field Experience Minimum of 10+ years’ work experience in Operational Technology Security including: • OT/ICS systems and OT/ICS security industry practices along with exposure to IIoT technologies., • knowledge of one or more of the following: IEC 62443/ISA 99, ISO 27001, NIST SP 800-82, • Supporting PLC, DCS, SIS, HMI or SCADA systems. PHYSICAL DEMANDS & WORK ENVIRONMENT, • Work may be sedentary, sitting for long periods of time, working at a computer., • Laptop or Desktop Computer, • Ability to travel up to 20%, • Ability to interface with clients regularly As a global business, TUV Rheinland North America relies on diversity of culture and thought to deliver on our goal of Creative People, Practical solutions serving our client needs, and ensures nondiscrimination in all programs and activities in accordance with Title VI and VII of the Civil rights Act of 1964. We continuously seek talented, qualified employees in our world-wide operations regardless of race, color, sex/gender, including gender identity and expression, sexual orientation, pregnancy, national origin, religion, disability, age, marital status, citizen status, protected veteran status, or any other protected classification under country or local law. TUV Rheinland North America is proud to be an Equal Employment Opportunity/ Affirmative Action Employer/ Federal Contractor desiring priority referrals of all protected veterans for job openings. #LI-remote

Job Description Job Description: IT and Facilities Manager Location: Houston Employment Type: Full-Time Overview: BPM Microsystems seeks a proactive IT and Facilities Manager to replace a retiring team member. This role handles IT operations, facilities maintenance, and diverse operational tasks with a can-do attitude in a dynamic environment. Key Responsibilities: • IT Operations:, • Set up/maintain computers, printers, networks (Sonicwall firewall, VPN, Remote Desktop, RemotePC)., • Manage Microsoft Active Directory, Entra Azure, Group Policy, and Windows updates., • Oversee backups (TrueNAS, UrBackup, Paragon for DR every 6 months)., • Administer Salesforce, Google Workspace, Microsoft Office, and Macola., • Maintain network cabling, switches, and DNS (Network Solutions)., • Manage Verizon Wireless, RingCentral phone systems., • Manage IT inventory., • Facilities Management:, • Coordinate A/C (15000 air handler), Facility Explorer, generator/elevator inspections, permits., • Manage groundskeeping, cleaning crews, pest control, and coffee services., • Oversee alarm systems (Total Connect, TruPortal)., • Monitor fire extinguisher tags and annual inspections., • Manage energy provider contracts and internet providers., • Operational Support:, • Complete daily/weekly/monthly IT/facilities checklists, • Order/maintain supplies and run 3D printers, • Facilities access control hardware and software, • Various facilities cost KPIs, • Experience in IT administration, facilities management., • Strong technical skills in networks, servers, and software., • Excellent organization, multitasking, and attention to detail., • Proactive, solution-oriented mindset., • Familiarity with vendor coordination, contract management., • Knowledge of TrueNAS, Sonicwall, and RingCentral., • Experience with 3D printing, access control systems., • Comfortable managing technical/physical infrastructure tasks. Company DescriptionFounded in 1985, BPM serves more than 2,000 programming centers, original equipment manufacturers, contract manufacturers and semiconductor manufacturers in over 42 countries. BPM programmers feature high-performance device handling, advanced serialization and quality control, meeting the highest programming and cyber security standards for automotive, aerospace, medical, industrial and mobile device industries. With BPM, you get intelligently designed systems that deliver the lowest programming cost per device. From low volume first articles to high volume production, BPM Microsystems has a solution to meet your needs today and into the future. Please Apply at in 1985, BPM serves more than 2,000 programming centers, original equipment manufacturers, contract manufacturers and semiconductor manufacturers in over 42 countries. BPM programmers feature high-performance device handling, advanced serialization and quality control, meeting the highest programming and cyber security standards for automotive, aerospace, medical, industrial and mobile device industries. With BPM, you get intelligently designed systems that deliver the lowest programming cost per device. From low volume first articles to high volume production, BPM Microsystems has a solution to meet your needs today and into the future.\r\n\r\nPlease Apply at

Job Description The Stress Analyst will support the space program located in Houston, TX. RESPONSIBILITIES: • Analyst to support structural analysis tasks across multiple NASA Divisions., • Use stress analysis experience to perform classical hand stress analysis, finite element stress analysis and fracture analysis., • Be familiar with NASA standards for analysis, including Fracture Control., • Know and have experience with using NASGRO., • Be proficient in the use of finite element modeling techniques using FEMAP or PATRAN for finite element model development and NASTRAN for finite element solutions., • Prepare structural analysis reports and work with other engineers to find resolutions to problems., • Other duties as assigned. REQUIRED: This position has been posted at multiple levels (must meet minimum level indicated). Depending on the candidate's experience, requirements, and business needs, we reserve the right to consider candidates at any level for which this position has been advertised. • This position requires US Citizenship or Permanent Resident status due to the sensitivity of customer related information., • This position requires space industry or DoD work experience., • Must have a bachelor's degree in the field of engineering., • Must have 1+ years of recent and related work experience., • Familiarity with desktop software applications, MS Office is required., • Must have excellent oral and written communication skills DESIRED: • Previous experience performing structural analysis on NASA spaceflight hardware, • Experience using FEMAP or PATRAN and MSC/NASTRAN WORK LOCATION: • This position is located onsite and offers a 9/80 schedule with every other Friday off; some travel may be required., • Schedules are subject to change based on the requirements of the position and/or customer needs. BACKGROUND INVESTIGATIONS REQUIRED: All Bastion employees must be able to pass a national agency check and some positions require clearance and will require an extensive background verification/check process. DRUG AND ALCOHOL SCREENING REQUIRED: All Bastion employees must be able to pass a pre-employment drug screen and are required to participate in periodic random drug and alcohol screenings. STANDARD BASTION REQUIREMENTS: • Must have experience with Microsoft Office Suite, Word, Excel, PowerPoint, and TEAMS., • All of Bastion's employees must be team players with strong work ethics and must be culture oriented., • Able to communicate effectively, verbally and in written form, with internal and external customers., • Able to follow company programs, processes, procedures, practices, requirements, goals, and objectives., • Must be organized with good time management skills and must be able to work outside normal schedule and adjust schedule to meet peak periods and surge requirements., • Generally, an office environment, but can involve inside or outside work depending on the task., • Work may involve sitting or standing for extended periods (90% of the time) and may require lifting and carrying up to 25 lbs. (5% of the time)., • Regular attendance in accordance with an established work schedule is critical. BASTION BENEFITS: Bastion offers a wide range of benefits for their full-time employees; medical, prescription, dental, vision, AD&D, disability benefits, life insurance, retirement 401k, vacation, sick pay, holidays, flexible work schedules (when available), along with many other options. We also support career advancement through professional training and development. ABOUT BASTION: Bastion offers career opportunities with competitive benefits, exciting possibilities for advancement, and an exceptional work environment; the well-being of our employees is a priority, and our flexibility allows our employees a great work life balance. Our culture is based on strong business ethics, integrity, and professionalism. Our team members are known for their initiative and high-quality work. When it comes to our employees, we value, respect, and help them grow in their careers. WORKPLACE EXCELLENCE: At Bastion, we are passionate about our people and our safety culture. Individual thoughts, opinions, and perspectives bring value and help us develop solutions for challenging problems, they make us more inventive, and more resilient. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Bastion participates in e-Verify. #EntryLevel #LI-Onsite BT-25184 Job Posted by ApplicantPro

Job DescriptionWe are seeking a skilled IT System Administrator to join our team. The ideal candidate will be responsible for maintaining and optimizing our internal IT infrastructure, supporting both on-premises and cloud environments, and ensuring the smooth operation of our desktop, network, and communication systems. This role requires strong technical expertise, proactive problem-solving skills, and the ability to collaborate effectively within a team. Key Responsibilities • Provide internal desktop maintenance support and basic network maintenance, including troubleshooting and resolving issues related to DHCP/DNS., • Respond promptly to and resolve Office 365 issues; draft and maintain relevant maintenance documentation., • Manage and maintain on-premises domain controllers and deploy/optimize policies in the cloud-based Office 365 environment., • Participate in the design and optimization of the architectural framework for various company application systems and maintenance platforms., • Collaborate with the IT team to assist with other IT operations-related tasks as needed., • Maintain PBX and related communication systems. Requirements, • Proficient in setting up and troubleshooting Local Active Directory (AD) environments; familiar with Azure AD Connect services and experienced in hybrid Azure AD maintenance and deployment., • 2+ years of experience in Office 365 operations, with strong skills in fault response, troubleshooting, and optimization., • Experience managing email systems in medium to large enterprises is preferred; knowledgeable in email systems, gateways, attack prevention, auditing, and archiving., • Programming/scripting skills, with experience using PowerShell for Azure AD module management., • Experience with PBX systems and related communication platforms., • Strong teamwork and communication skills., • Ability to work independently and manage multiple priorities.Why Join Us At Fii Foxconn, you will play a key role in safeguarding critical IT and OT environments while working with advanced technologies and global teams. This role offers a unique opportunity to combine hands-on technical expertise with leadership responsibilities, making a direct impact on our security posture and overall business success. Our company is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. Powered by JazzHR zgOQXg2l3z

Job Description Position Title: MIS - LAN Administrator II Join our team of heroes! Are you looking for more than a job? We are hiring a detail-oriented LAN Network Administrator II that can is responsible for planning and deploying major service upgrades including front and back office components and for enterprise level support of hardware, software, operating systems, and network systems. The LAN Administrator II is responsible for enterprise-level support including Windows Server and all back-office components, File and Print shares, and network support. This role is great for those who have enthusiasm, good interpersonal skills, and excellent team skills and solution oriented. Just For You: • Career advancement opportunities., • Competitive compensation and benefits package., • Engaging and exciting opportunity to SAVE LIVES. Tips to thrive in our culture: • Embody our Core Values of Commitment, Integrity, and Respect, • Work to actively create experiences that inspire others to save lives, each and every day., • Embrace doing it right, making connections, and creating desired experiences., • Comply with all organizational policies and standards, including safety rules, and be willing to report actual and potential violations to the appropriate supervisor or manager. In this role, you’ll: • Develop specifications for purchase of new servers., • Install and build network infrastructure as needed., • Serve as Technical Lead for projects., • Provide full support for Windows servers including hardware, operating system and network connectivity., • Provide backup support for MS back-office suite of services including Exchange, Virtualization, and Active Directory., • Provide backup support with Data Protector backup and restore, SQL Server and web and mail filters., • Develop required system documentation including installation and operations manuals., • Provide back up support for Organizational Help Desk., • Recommend areas for future automation and ideas that would promote cost savings, and/or more efficient computer performance or use, improved testing procedures, and/or enhance the software package., • Train and assist PC Support analysts and users in daily activities as required., • Develop and administer policies for standardizing selection of personal computers, software, and related hardware., • Purchase personal computers, software and related hardware for all departments., • Track and maintain disposition of all personal computer equipment including purchase, use and disposal., • Develop and maintain Standard Operating Procedures for all PC and LAN related activities., • Assist with the Wide Area Network management and all the associated data communications issues at the facilities., • Assist in repair of personal computers and associated equipment for all departments., • Analyze software problems and write program corrections and modifications., • Assist with maintaining wiring in network cabling closets and data center as needed., • Additional duties as assigned. We need someone who has: • Bachelor’s Degree in Computer Science or a related field from an accredited college or university plus at least five (5) years of experience with enterprise level support in a server and/or network support role or an equivalent combination of education and experience., • Requires proficiency with Windows Active Directory, Windows Domain Controllers and Member Servers, Windows Operating Systems (Server and Desktop), MS Office suite including Visio, TCP/IP and the Internet., • Command Line Interfaces (preferred), • Microsoft Certified Solutions Expert (MCSE) preferred, • Microsoft Certified Systems Associate (MCSA) preferred, • Microsoft Certified Solutions Master (MCSM) preferred, • Microsoft Certified Information Technologies Professional (MCITP) preferred, • VMWare Certified Professional (VCP) preferred, • Valid Texas Driver's License and acceptable driving record. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Who We Are: Since 1975, Gulf Coast Blood has been one of the nation’s largest community blood centers, serving 170 hospitals across 26 counties. Headquartered in Houston, we support the world’s largest medical complex—the Texas Medical Center—while operating 18 donor centers and hosting more than 7,000 mobile blood drives each year. As an FDA-accredited nonprofit, we provide high-quality human cellular material for both scientific and therapeutic use. Some Jobs Change Lives. Others Save Them. Think you have what it takes to save lives with us? We want to hear from you. EQUAL OPPORTUNITY EMPLOYER STATEMENT Gulf Coast Blood is an Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.

Job DescriptionJob Description: This position is responsible for providing system level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance and support of these systems. Duties and Responsibilities: • Work to support various systems (SFC, SAP, B2B, etc.)., • Collect information to analyze and evaluate existing or proposed systems., • Research, plan, install, configure, troubleshoot, maintain and upgrade operating system, hardware and software., • Work with cross-functional departments to define requirements and objectives for new and existing applications., • Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration., • Record and maintain hardware/software inventories, site and/or server licensing, and user access and security., • Install, configure, and upgrade desktop hardware and peripherals to include; network cards, printers, modems, mice and add-in boards., • Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems., • Maintain confidentiality with regard to the information being processed, stored or accessed by the network., • Conduct technical research on system upgrades to determine feasibility, cost, time required and compatibility with current system., • Recommend, implement and support continuous improvement within the department and the company to improve employee performance, quality control, productivity, efficiency and cost reduction., • Document system problems and resolutions for future reference., • Provide user training and documentation as needed, • Proven experience with Microsoft OS (including Server), Office, Lotus Notes, ERP, backup applications., • Knowledge of AD, DHCP, DNS, WSUS, Symantec End Point, TCP/IP, VOIP., • Strong analytical, problem solving and troubleshooting skills, • Good communication and customer service skills, • Must have ability to remain flexible in a dynamic work environment., • A Bachelor’s Degree in Management Information Systems, Computer Science or related discipline or equivalent combination of education and work experience. System technician must have 3 years working experience in IT or related area if no bachelor's degree., • Must have intermediate to advanced knowledge in the following systems/programs; windows 2000/XP/7, windows server 2003/2007, MS Office, Cisco routers/switches/firewall setup/administration., • Linux/Unix, .net, MSCE certification is a plus. Powered by JazzHR z26dPeOEq1

Job Description Our Houston area banking client is searching for an Assistant IT Officer to assist in providing technical support and troubleshooting for the bank’s computer systems, software applications, and network infrastructure, including virtual and on-prem servers, workstations, and network devices. The successful candidate will: • Assist bank employees with technology-related issues and provide training and guidance on IT best practices and security awareness; will help maintain cybersecurity and compliance standards; will assist in diagnosing and resolving hardware, software, and network issues and document and track technical support requests to ensure timely resolution; will assist with the setup and maintenance of workstations, printers, telecommunications and other peripherals; and will provide 1st-line support for Interactive Teller Machines (ITMs)., • Coordinate with the bank’s Managed Service Provider (MSP) to monitor system performance, security, and software updates and to escalate complex technical issues and follow up on resolution progress., • Manage user accounts, passwords, and access controls; and assist in implementing new IT solutions and projects including system migrations and new software rollouts, as well as infrastructure upgrades., • Support core banking applications and troubleshoot user issues; assist with the implementation and upgrades of banking software; and collaborate with vendors and 3rd-party providers to resolve application-related problems., • Support IT audits; ensure that IT security best practices are followed to adhere to IT policies, procedures, and regulatory compliance efforts to protect sensitive customers and financial data; and assist in cybersecurity monitoring, including email security, endpoint protection, and firewall management. To be considered, candidates must have: • A bachelor’s or associate degree in cybersecurity, computer applications, networking, or other relevant disciplines., • 1-3 years of relevant computer-related professional work experience including: o Familiarity with Windows O/S, MS Office Suite including O365 and Active Directory, and VMware Virtual Servers. o Basic networking knowledge including TCP/IP, DNS, VPN, and FortiGate firewalls. o Intermediate skills in data processing and information technology operations, voice and data communications, database management, troubleshooting techniques, user, and software support including mainframe, host and desktop applications and network administrative programs and resources. o Strong customer service skills and effective verbal, written, and interpersonal communication skills. • Although not required, an understanding FIS Horizon banking software; certifications such as CompTIA A+, Network+, or Security+; and fluency in both English and Spanish all a plus. Candidates must be able to work for any U.S. employer without sponsorship or visa transfer, whether at present or at any time in the future. NO CONTRACT OR C2C APPLICANTS. This is a permanent, full-time, fully onsite opportunity with a starting rate up to $28.85 per hour, plus overtime and an excellent full benefits package. If interested, please email your resume ASAP in MS Word format to for immediate consideration.

Job Description Client is looking for a day-to-day operational support for the organization’s end-user environment which includes supporting mobile devices, computers, and AV systems. Job Title: Operational Support Location: On-Site (Houston, TX) Term: 12 Months =============================================================================================== Job description and functions: The position is not only a highly technical position but also requires a high degree of customer focus and interaction that ultimately generates extraordinary customer satisfaction. • Perform hands-on fixes at the desktop level, including installing and upgrading of hardware and software, • Acts as a liaison between Tier 3 support teams and the end-users, • Interacts regularly with managers, clients, and vendors to answer question and complete project initiatives, • Engages with Infrastructure Operations Center and Network Engineering to assist in problem resolution of network issues, • High degree of skill with Windows OS and Apple Mac computers in an Active Directory environment, • Highly proficient with MacOS and IOS supporting MacBooks, iPhones and iPads., • Experience configuring and deploying Microsoft Windows based laptops and desktop PC’s, • Support AV systems and collaboration applications such as WebEx, Teams, Zoom, • Experience with ServiceNow and Asset Management, • Knowledge of network fundamentals and IT security best practices Inputs: • Service requests via ticketing system, phone, email, and walk-up support, • Incident reports from end users regarding technical issues, • Access requests and system provisioning needs, • Password resets and authentication issues Outputs: • Timely resolution of technical issues with documented solutions, • User account creation, modification, and deactivation, • Incident documentation and knowledge base contributions, • Status updates and communication to stakeholders, • Escalation of complex issues to appropriate technical teams Technical Capabilities: • Diagnose and resolve Windows/Mac operating system issues, • Support Microsoft 365 suite and business-specific applications, • Configure and troubleshoot network connectivity (VPN, wireless, wired), • Perform hardware setup, imaging, and deployment, • Manage printer and peripheral device configurations Service Management: • Track and manage incidents through ITSM platform (ServiceNow), • Maintain SLA compliance for response and resolution times, • Document solutions and update knowledge repositories, • Coordinate with vendors for warranty and repair services Business-Specific Support: • Understand Gas Infrastructure operational technology requirements, • Support NEER-specific applications and workflows, • Provide onboarding technical assistance for new hires, • Enable remote work capabilities and troubleshooting Enable NEER personnel to perform their roles effectively by providing reliable, responsive IT support that minimizes downtime, resolves technical barriers, and maintains secure access to necessary technology resources. Powered by JazzHR PvM28nU1JA

Job Description The IT Manager role is assigned to client environments with mid to high complexity and is responsible for managing and overseeing the daily operations of each individual client's information technology (IT) department. This includes the maintenance of computer systems, networks, and applications, as well as providing technical support to users. With their expertise in technology and modern strategies, they are dedicated to streamlining internal processes and enhancing customer satisfaction. The IT Manager works to ensure data security and compliance with relevant laws, policies, and guidelines. They are also responsible for developing strategic plans and budgeting for hardware and software purchases. Additionally, the IT Manager provides valuable insights for optimizing business operations with the use of new technologies. The IT Manager Supports the Clients by: • Providing strategic planning through yearly budgeting, • Running checks throughout the environment to identify potential issues and prevent them, • Providing consultation and guidance throughout the year to achieve goals, • Providing project management services to ensure service delivery, • Ensuring documentation standards are being kept up for each assigned client, • Ensuring best practices are being followed throughout each environment, • Planning, implementing and maintaining effective IT systems to support the client's business needs., • Ensuring that all necessary software, hardware and network systems are up to date and running optimally., • Analyzing existing IT infrastructure and recommending upgrades or applications necessary to increase efficiency or security of systems in place., • Working with other departments such as marketing, finance, HR, etc., to ensure required resources are available for successful projects completion or data sharing purposes within a client’s organization where needed and applicable., • Providing training on new processes and technologies being implemented within a client-facing environment, • Generating reports related to system performance, usage trends, and cost analysis for review by executive leadership Responsibilities: • Maintain the Stability of assigned client environments, • Understand when things are not working correctly in an environment, • Identify where potential risks are due to configurations, • Should be naturally curious - dig into accounts without being asked and review assigned environments, • Should be able to easily identify deviations in best practices in an environment, • Maintain the Performance of assigned client environments, • Escalate high priority items and prioritize workday accordingly, • Evaluate environments for chronic/recurring issues and investigate source, • Be primary point of contact for clients and be able to intelligently discuss any issues in the environment and how they would need to be remediated, • Lead client consultations by gathering information from the client to provide the correct path forward for their business, • Client agreement reviews, • Client budgeting for future projects & business needs, • Additional issues/responsibilities that may arise Requirements: • Bachelor’s degree or higher in Computer Science or a related field or 5 years of equivalent work experience, • At least 5 years of relevant work experience in managing and directing small and large-scale IT projects, • Advanced knowledge of IT infrastructure, networks, databases and systems, • Ability to delegate or escalate tasks as necessary to ensure optimal client satisfaction, • Ability to actively manage multiple tasks, simultaneously moving items forward for clients, • A proactive approach towards problem-solving, • Time Management Skills, • Problem-solving skills, • Proven aptitude for staying up-to-date on industry trends that may impact customer service operations, • Operating systems, including Windows, Linux, Mac OS X,, • Networking technologies such as TCP/IP, DNS, DHCP, VLANs, routers and switches, • Server hardware components such as processors, memory, storage devices and other peripherals, • Virtualization technologies such as Azure Virtual Desktop, Hyper-V, VMware, or Citrix, • Backup systems such as Axcient, Acronis, Datto, • Security protocols such as firewalls, antivirus software, and intrusion detection systems, • Storage area networks (SANs) and network-attached storage (NAS) solutions, • Database management systems like Oracle or Microsoft SQL Server, • Cloud computing infrastructure with Amazon Web Services (AWS), Microsoft Azure, • Repair and recover from hardware or software failures. Coordinate and communicate with impacted clients, • Documentation practices, • Best practices for IT environments, • Backup solutions and best practices, • Device/Application alerting, • Device Firmware Lifecycle ManagementCompany DescriptionWelcome to ERGOS, your leading provider of outsourced IT services and a trusted managed service provider. At ERGOS, we’re dedicated to offering comprehensive IT support, computer consulting, and IT security solutions tailored to your business’s unique requirements. Our goal is to help outsource your organization’s IT services with the latest technology and expert advice, ensuring both operational excellence and strong security in the fast-paced digital world.Welcome to ERGOS, your leading provider of outsourced IT services and a trusted managed service provider. At ERGOS, we’re dedicated to offering comprehensive IT support, computer consulting, and IT security solutions tailored to your business’s unique requirements. Our goal is to help outsource your organization’s IT services with the latest technology and expert advice, ensuring both operational excellence and strong security in the fast-paced digital world.

Company Overview Clarksons is the world’s leading provider of integrated shipping and offshore services, bringing our connections and experience to an international client base. Our intelligence adds value by enabling clients to make more efficient and informed decisions. Our global reach, local knowledge and expertise is what makes us unique. To understand more about Clarksons and what you can expect, visit us at ___ Role Summary We have a fantastic opportunity for an End User Support Analyst to join our Global IT Operations team. The person in this role will work as part of the IT Support team and will be a key point of contact for the End User community. Alongside the team, the role will support the activities of desktop services. This position would be great for someone with experience in a support role who is keen to develop their technical skills further. The ideal candidate will be passionate about delivering the highest standard of IT support, with a genuine interest in technology, its application and use in the business. A key skill we require from the candidate is for them to be customer centric with a desire to learn and develop a career in technical service delivery. Given the focus and importance of service delivery this is an office-based role. There is a requirement for on call on a rotational basis, of which typically falls 1 week every 3. This role also requires out of hours work (evenings and weekends) What you will be doing • Working within the End User Support team, you will be a key point of contact for the end user for incidents & service requests. Providing IT support for desktops, Laptops, printers, peripherals, telephone systems, and mobile devices., • Triage, taking ownership, troubleshooting and liaising with other IT teams in order to resolve and manage user expectations. This will be done via Telephone support, Service Now, email as well as walk ups., • Creating and maintaining accurate knowledge documentation on a quarterly basis, • Execute all tickets and requests utilising best practise, adoption and utilisation of technology incl automation, applications, and services., • Working with the EUS Lead to identify trends and spot potential problems., • Improving and iterate on service support provision to the office., • Ensuring computers, printers and other peripherals are operational and current, • Providing support with hardware and software maintenance., • Basic hardware break fix replacement, • Hardware Inventory management, • Managing system access, security, and spam/anti-virus controls, • Customer site visits, • Proactive trend analysis calls to the end user, • Full JML process covering, Joiners, Movers and Leavers, • Proactive room checks, • Device management, including building devices., • Desk moves/ Desk set ups, • To fulfil additional / ad hoc duties as needed to meet the needs of the business. What we are looking for Experience & Knowledge • Previous experience within an IT Support role., • Customer oriented, with a passion for delivering excellent service and for continuous improvement of services., • Excellent communication skills, able to provide technical support over the telephone, chat or face to face., • Professional manner with a strong work ethic., • Good problem-solving skills, with a solution focused approach., • Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance., • Ability to multitask effectively during busy times and remain calm during stressful situations., • A team player who can work within a framework of procedure and policies., • Self-motivated and able to use initiative., • Knowledge and some experience of products within the Microsoft Office 365 suite., • Good working knowledge of Productivity and collaboration applications such as Teams, SharePoint, OneDrive and Exchange would be advantageous., • Knowledge and experience of Active Directory & MS Entra administration, including user maintenance, configuring PCs and groups., • Able to learn quickly and work within a fast-paced environment., • Desire to learn and to undertake on-the-job training and continuous personal development., • Flexible and willing to work outside of the core hours if necessary., • History of automating repetitive tasks and scripting with PowerShell Skills Knowledge/experience of the following are required: • Active Directory, Entra & Intune administration, • Exchange recipient and group administration (both on-prem and O365), • Experience of supporting VDI solutions, • Core understanding of network fundamentals, • MS Office, • Apple hardware & OS (iOS, iPadOS, MacOS), • HP Hardware, • Multi Factor Auth setup (MS MFA, DUO), • Collaboration tooling such as Webex, Team Viewer, Zoom and MS Teams, • Solid technical understanding of Microsoft desktop Operations Systems incl Windows 10 & 11 Knowledge/experience of the following are advantageous: • ServiceNow ITSM tool, • VMware Horizon, • Cisco CUCM, • ITIL V3 or Above

Our Houston area banking client is searching for an Assistant IT Officer to assist in providing technical support and troubleshooting for the bank’s computer systems, software applications, and network infrastructure, including virtual and on-prem servers, workstations, and network devices. The successful candidate will: • Assist bank employees with technology-related issues and provide training and guidance on IT best practices and security awareness; will help maintain cybersecurity and compliance standards; will assist in diagnosing and resolving hardware, software, and network issues and document and track technical support requests to ensure timely resolution; will assist with the setup and maintenance of workstations, printers, telecommunications and other peripherals; and will provide 1st-line support for Interactive Teller Machines (ITMs)., • Coordinate with the bank’s Managed Service Provider (MSP) to monitor system performance, security, and software updates and to escalate complex technical issues and follow up on resolution progress., • Manage user accounts, passwords, and access controls; and assist in implementing new IT solutions and projects including system migrations and new software rollouts, as well as infrastructure upgrades., • Support core banking applications and troubleshoot user issues; assist with the implementation and upgrades of banking software; and collaborate with vendors and 3rd-party providers to resolve application-related problems., • Support IT audits; ensure that IT security best practices are followed to adhere to IT policies, procedures, and regulatory compliance efforts to protect sensitive customers and financial data; and assist in cybersecurity monitoring, including email security, endpoint protection, and firewall management. To be considered, candidates must have: • A bachelor’s or associate degree in cybersecurity, computer applications, networking, or other relevant disciplines., • 1-3 years of relevant computer-related professional work experience including: a. Familiarity with Windows O/S, MS Office Suite including O365 and Active Directory, and VMware Virtual Servers. b. Basic networking knowledge including TCP/IP, DNS, VPN, and FortiGate firewalls. c. Intermediate skills in data processing and information technology operations, voice and data communications, database management, troubleshooting techniques, user, and software support including mainframe, host and desktop applications and network administrative programs and resources. d. Strong customer service skills and effective verbal, written, and interpersonal communication skills. Although not required, an understanding FIS Horizon banking software; certifications such as CompTIA A+, Network+, or Security+; and fluency in both English and Spanish all a plus. Candidates must be able to work for any U.S. employer without sponsorship or visa transfer, whether at present or at any time in the future. NO CONTRACT OR C2C APPLICANTS. This is a permanent, full-time, fully onsite opportunity with a starting rate up to $28.85 per hour, plus overtime and an excellent full benefits package. If interested, please email your resume ASAP in MS Word format to for immediate consideration.

Fast-growing technology leader committed to driving client success through modern IT solutions! Since 1995, this Houston-based Cloud Service Provider has earned its reputation as a trusted partner in IT consulting, cybersecurity, cloud computing, and network support. Known for a fast-paced, customer-first culture that’s both professional and fun, they invest in their people and foster growth at every level. About the Role We’re expanding our engineering team and seeking an System Administrator L2 who’s ready to take on escalated Tier 1 support and contribute to exciting modernization projects. You’ll work hands-on with Windows/Microsoft technologies, VMware, SonicWall firewalls, and desktop hardware — all while helping clients optimize and secure their IT environments. What You’ll Do: • Provide advanced support for Microsoft technologies including Azure AD, Office 365, Windows Server, Exchange, and Active Directory, • Troubleshoot and maintain VMware environments, • Configure and support networking equipment like routers, switches, and SonicWall firewalls, • Handle hardware and software deployment for desktops, printers, servers, and other devices, • Support remote access solutions including VPN, Terminal Services, and Citrix You Bring: • Must have MSP industry experience, • Solid experience with Windows Server, Exchange, SharePoint, VMware, M365, and networking fundamentals, • Strong troubleshooting skills for firewalls, VPNs, and network connectivity Why Join Us? • Competitive salary $55K–$70K, • Comprehensive benefits: health, dental, vision insurance, • 401(k) with company match + quarterly profit sharing, • Training and certification reimbursement, • Partial remote work (1 day per week), • Work at our Houston HQ: 77043

Remote, but must come to Houston office for meetings. No one more than 100 miles of Houston will be considered. Job Summary: The Help Desk Admin is an IT professional responsible for assisting users with computer hardware and software issues. This role involves responding to user inquiries, managing multiple queues, and assessing problems with IT equipment and applications. The ideal candidate should possess strong technical knowledge, effective communication skills, and the ability to multitask. They must be customer-oriented and patient when dealing with challenging situations. Essential Duties/Responsibilities: • Serve as the first point of contact for all computer hardware, software, and telecommunications issues and requests., • Utilize remote capabilities to assist with troubleshooting., • Provide customer service, help desk, and technical support, including migration, MS Office, and desktop configuration., • Offer desktop site support by determining the best solutions based on customer-provided details., • Resolve issues related to installed computer software., • Troubleshoot printer connection problems., • Maintain support materials by editing, updating, and generating documents for Service Now, JIRA Knowledge Article, and IT Service Desk knowledgebase., • Administer Active Directory/Azure, including account creation, shared mailbox creation, security group creation, and file share access., • Perform password resets for various websites and applications., • Document and log incident tickets using the Service Now tracking tool., • Provide support for mobile iOS/Android phones and tablets., • Assist with VPN software connection issues., • Create Cisco ISE Vendor VPN accounts., • Manage OKTA accounts and groups., • Support Citrix DaaS/VDI on company-issued and customer-owned devices. Working Conditions: • Some overtime may be required for special projects., • Travel up to 10%. Minimum Requirements: • Possess multi-tasking skills., • Ability to work independently and as part of a team., • Ability to work under pressure while maintaining a customer service attitude., • Experience in troubleshooting hardware, software, and network connectivity issues., • Understanding of technical support practices such as ticket documentation, service level agreements, statistics, and escalation processes., • Self-motivated with attention to detail., • Ability to organize workload, set priorities, and meet deadlines., • Effective communication and interpersonal skills., • Ability to maintain confidentiality of information., • Flexibility to work rotating on-call schedules and backfill for peers when needed., • Willing to work overtime mornings, afternoons and weekends. Preferred Qualifications: • On-prem ADAC/ADUC administration knowledge., • Knowledge of Azure Entra ID, MEM, MIM, and Exchange Admin., • Experience with OKTA support and administration., • Proficiency in Microsoft O365 support., • Familiarity with Service Now and JIRA ticketing systems., • SAP support and administration knowledge., • Citrix cloud support and administration expertise., • Support for Windows and Mac operating systems., • Knowledge of iOS and Android., • Cisco ISE support and administration skills., • Mobile Iron MDM knowledge., • Understanding of Windows registry and environment variables., • Experience with Oracle ODBC data source troubleshooting and DSN entry. Additional Knowledge, Skills, and Abilities: • Multi-tasking skills., • Strong communication skills., • Ability to work under pressure., • Attention to detail., • Decision-making capabilities., • Time management skills., • Ability to identify process improvements., • Self-motivation., • Conflict resolution skills., • Ability to redirect problems to appropriate resources., • Leadership qualities., • Adaptability.

Job Summary Assist with the day-to-day operation and maintenance of network infrastructure (LAN, WAN, WLAN, Business Internet) and voice communications systems. Assist in continuous improvement efforts of existing solutions and provide support and expertise to the implementation of new solutions. Serve as an escalation point for the help desk and desktop support team as needed. Support IT infrastructure projects as needed. Essential Functions & Duties/Responsibilities • Support business critical functions by achieving the highest possible availability of infrastructure at all times, • Provide top tier first-class customer service, • Provide both operational and project support within IT in order to achieve departmental and business goals, • Responsible for day-to-day monitoring and support of the corporate computing network, • Responsible for monitoring and support of corporate firewalls, • Administer and maintain enterprise NAC solution, • Maintain network monitoring solutions, • Support required infrastructure changes during and after normal business hours as needed, • Support audio visual and collaboration solutions, • Troubleshoot and resolve network related incidents, • Work with other IT teams to implement projects as needed in a timely manner, • Adhere to all IT policies, • Other duties as assigned Minimum Qualifications/Work Experience • Minimum of 3 years? experience supporting computer and network systems, • Network certification (CCNA/JNCIA or greater)

The manager will oversee employees and projects across a diverse range of areas including: flight software safety, assurance and quality engineering, IT projects for desktop support, server administration, develop and maintain software tools and application for the SMA Directorate, cyber security, a

This IT Internship offers a hands-on opportunity to support one of our core areas of IT: OT / IT Security, Desktop Support or Application Development. Ability to work positively and effectively prioritize in a fast-paced environment. Well organized with a high degree of initiative and motivation.

Job Description Job Summary We are seeking a highly motivated and customer-focused Tier 1 IT Support Engineer to join our Service Desk team. This role serves as the first point of contact for all technical support issues, delivering quick and effective resolutions aligned with the ITIL framework. You will diagnose incidents, fulfill service requests, and escalate issues appropriately. All while delivering a high-quality support experience to our end users. Key Goals and Expectations Goal Expectation First Contact Resolution (FCR) Resolve ≥70% of tickets at first touch Customer Satisfaction (CSAT) Maintain CSAT scores ≥90% Ticket Response Time Respond to all new tickets within 10 minutes Escalation Accuracy Properly escalate ≤30% of cases, with full documentation Documentation Log all actions clearly and use knowledge base consistently Compliance Adhere to ITIL-aligned processes and internal SOPs Participation Attend team stand-ups, submit process improvement ideas, and complete assigned training Key Responsibilities Incident Management * Log, triage, and troubleshoot user-submitted incidents using the ITSM platform * Perform initial diagnosis and apply KB-guided solutions * Identify root causes for common problems and propose workarounds * Resolve low impact, recurring technical issues independently Request Fulfillment * Handle service requests such as: * Password resets * Account unlocks * Software installations * Basic access provisioning * Track fulfillment through standard workflows and maintain communication Knowledge & Documentation * Reference knowledge base articles during ticket handling * Suggest updates to existing documentation or draft new KB entries as needed * Flag content gaps or inconsistencies Escalation Handling * Use predefined Escalation Process Flow to determine Tier 2 handoffs * Document all steps taken before escalation, including: * Logs, screenshots, KB links * User interactions * Attempted fixes Customer Interaction * Communicate effectively and empathetically with users * Provide regular updates and set expectations for resolution * Educate users on common issues and prevention steps Required Skills & Experience * Basic knowledge of Windows OS, Office 365, remote support tools * Experience using ITSM tools (e.g., ConnectWise PSA, Dynamics 365 Customer Service) * Excellent verbal and written communication skills * Customer-first mindset and problem-solving attitude * Ability to follow structured processes and document work accurately Preferred Qualifications: * CompTIA A+, Network+, or equivalent * Prior helpdesk or technical support experience (1+ years) Success Metrics * FCR Rate: ≥70% * Average Handle Time (AHT): ≤12 minutes * Escalation Rate: ≤30% * Ticket Volume: 12–16 tickets/day * CSAT Score: ≥90% * SLA Response Compliance: 100% within response SLA Work Schedule * 8-hour shift during standard business hours (7:00 AM – 6 PM) * On-call participation: (None required for Tier 1) Qualifications: • Excellent customer service and interpersonal skills, • Highly self-motivated and detail-oriented, • Ability to effectively prioritize and multi-task in a high-pressure environment., • Strong background in Windows client operating systems, standard desktop applications, and user account management., • Working knowledge of network support issues, • Working knowledge of remote working systems and support, • Ability to work in a team-oriented collaborative environment., • 1 year to 2 years of service desk experience is preferred., • At least 2 years of Customer Service experience required, 3 or more years preferred., • Ability to install, configure and troubleshoot Windows client operating systems. Benefits: Health Dental Vision 401k

Job Description Zone IT Solutions is looking for a dedicated End User Computing (EUC) Desktop Support professional. In this role, you will provide comprehensive technical support to our users, ensuring that their desktop environments are functioning efficiently and effectively. Requirements • At least 3 years of experience in desktop support or a related field., • Proficiency in Windows 10 and Microsoft Office products., • Experience with troubleshooting and resolving hardware and software issues., • Knowledge of network protocols and configuration (TCP/IP, DNS, etc.)., • Understanding of Active Directory and user account management., • Experience with remote support tools and techniques., • Strong problem-solving skills and attention to detail., • Excellent communication and interpersonal skills., • Ability to work well both independently and as part of a team. About Us We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at . Also follow our LinkedIn page for new job opportunities and more. Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

Job Description 1. Objective: The primary objective of the IT Systems Specialist is to deliver superior user experience in the support and resolution of all IT (infrastructure and application) related issues and requests assigned, using a combination of phone-based support, desk-side assistance, and remote-control software. 2. Roles and Responsibilities: · Provide 1st and 2nd level Help Desk Support for all computer problems including ERP systems · Responsible for managing and tracking all desktop hardware and software in the company, including software licensing and asset tracking · Ensure team effectiveness is maintained when staff are away by providing backup support and coverage to fellow team members both locally and globally · Install, configure, and maintain IT equipment (computers, printers, network, security, servers, etc.) · Proactively monitor the IT environment for issues using the monitoring tools available · Provide training and support for system software · Ensure IT procedures for system back-ups, establishing new user accounts, monitoring file access, IT security, change management etc. are strictly adhered to · Assist in maintenance and upgrades for system software and hardware (desktop and server) · Assist in recovery action plans in the event of a system failure · Maintain and revise IT documentation as needed · Assist in the implementation of Change Request´s tickets · Actively participate in the ICT Team´s meetings · Duties, responsibilities and activities may change, or new ones may be assigned at any time with proper notice 3. Role Requirements: · Educational o Bachelor’s Degree in IT Related field preferred but not required · Experience o 1 year minimum in an IT support role, Helpdesk, or similar preferred o Experience in the administration and support of Microsoft windows desktop technologies o Demonstrated experience in a customer service role o Experience in Cisco, Meraki and Aruba (networking, WiFi and security infrastructure) preferred o Working in multicultural and diverse environments preferred · Certifications o Microsoft certification or similar preferred o ITL V4 Foundation Certification preferred · Skills o Advanced communication skills, verbal and written o Advanced customer service skills, treating all employees with the same courtesy and professionalism o Able to liaise with users at their level of technical competence o Able to liaise with vendors to ensure hardware and components are procured and delivered in a timely manner o Able to interpret and prioritize user needs o Excellent time management and planning skills o Ability to manage multiple projects, activities, and tasks simultaneously o Spanish language preferred 4. Safety Responsibilities: · Follow Safety standards and comply with procedures, rules, and regulations · Keep a clean and safe working environment and optimize space utilization · Participate in the Total Continuous Improvement program · Attend all employee Safety Meetings · Use prescribed Personal Protective Equipment · Observe restricted areas and all warning signs 5. Work Environment: · The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Work environment varies depending on job function, site and activity. This role will generally be exposed to both indoor office working conditions, as well as, warehouse conditions. Warehouse area provides protection from outside weather/elements in most cases but is not climate controlled. Adequate lighting and ventilation exist in all areas of the facility. 6. Physical Demands: · The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Frequently required to stand, walk, kneel, crouch. Regularly required to sit and stand throughout the day. Required to use hands to handle or feel. Frequently required to walk and reach with hands and arms. Required to hear, listen and communicate with others on production floor while machinery is operating.

Job Description Do you have a great personality and really, genuinely enjoy using your experience and talent in helping businesses maximizing technology to do their jobs well? If the answer to these questions are yes then it’s you we are looking for! Join the team that has fun rolling up our sleeves in the name of making someone’s day better through technology. What do we do? McLane Intelligent Solutions (MIS) is a fast-growing , managed services provider located in Central Texas. We provide a broad range of outsourced IT services including design, installation, support, maintenance, and consulting to the Small/Medium Business market. What we are looking for. We have an immediate opportunity for a Support Engineer to join our talented team to look after the service and maintenance needs of our customers. As a Support Engineer, you will be required Troubleshoot, respond to service requests, and provide technical training on company equipment. Why do you want to join us? • Benefits - We have awesome health insurance and a great PTO policy., • Growth - We work with each technician to help them become certified and advance in their knowledge of the field. We also promote from within because we believe in building our employees to be our future leaders., • Extraordinary People and Culture - We pride ourselves on having great communication within our company. Each employee meets with their supervisor regularly to discuss their individual development., • Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues., • Support and document the initiation, execution, and closing activities for a program/project(s) and support activities., • Ensure performance metrics are met or exceeded., • Develop and maintain program support artifacts throughout the lifecycle of the initiative., • Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns., • Simulates and recreates user issues to resolve operational difficulties., • Recommends system modifications, if required, to reduce user problems., • Promote and encourage a “one team” attitude at all levels internally and externally., • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS), • Provide Level-2/3 support and troubleshooting to resolve issues, • Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations, • Driven individual who loves technology, • Experience with Microsoft Products including Windows Desktop, Server and Microsoft 365, • Experience with Active Directory, • Experience with virtualization platforms including VMware, Hyper V, Citrix, RDS, • Experience with network troubleshooting/configuration including basic configuration of managed switches and firewalls, • Excellent time management skills., • Ability to problem-solve., • Excellent verbal and written communication Skills, • Work on issues escalated in a timely manner, • Minimum 3-year hands on experience in a technical role or related working technical experience, • High school diploma or GED certificate; an associate or bachelor’s degree in IT, computer science, or a related field is preferred, • Network+, Security+, CCNA, MCP, MCSA,Azure, Microsoft 365, and Dynamics 365 preferred., • English fluency required., • Excellent oral, written, and interpersonal communication skills., • Requires self-direction, tact, diplomacy, and a clear courteous and professional manner when dealing with clients., • Efficient research, organizational and time management skills., • Ability to prioritize tasks, • Ability to work in a team environment with a variety of professionals while also working independently, with minimal supervision., • Detail-oriented; productive without compromising quality., • High Energy Level and sense of humor essential., • Paid Vacation, • Amazing Health, Dental, Vision, and prescription insurance, • Short-term and long-term disability benefits, • 401K, • Flexible Spending Accounts, • Company provided Life Insurance

Familiarity with various testing methodologies, including Regression, Unit, Integration, System, and Blackbox testing. Commitment to improving QA processes and contributing to team-wide quality initiatives. Our client, a major Midstream company, is looking for an IT Quality Assurance Specialist IV t

Prior writing or editorial experience (content strategist, technical writer, editor, etc. We’ve built a best-in-class remote work platform for our freelance contributors to provide valuable, specialized skills, and we in turn strive to provide them with a positive experience based on our core pi

We are looking for L1 IT Support Specialists to deliver front-line POS support and help ensure exceptional customer experiences. This role works closely with other Support Specialists to resolve incidents quickly and effectively. Ability to prioritize and manage multiple tasks in a fast-paced enviro

Maintain support materials by editing, updating, and generating documents for Service Now, JIRA Knowledge Article, and IT Service Desk knowledgebase. Offer desktop site support by determining the best solutions based on customer-provided details. Citrix cloud support and administration expertise.

We are looking for L1 IT Support Specialists to deliver front-line POS support and help ensure exceptional customer experiences. Receives positive merchant feedback regarding communication and clarity. This role works closely with other Support Specialists to resolve incidents quickly and effectivel

Maintain support materials by editing, updating, and generating documents for Service Now, JIRA Knowledge Article, and IT Service Desk knowledgebase. Offer desktop site support by determining the best solutions based on customer-provided details. Ability to work under pressure while maintaining a cu

Commitment to improving QA processes and contributing to team-wide quality initiatives. Familiarity with various testing methodologies, including Regression, Unit, Integration, System, and Blackbox testing. The ideal candidate will have a strong grasp of the software development life cycle (SDLC) an

Offer desktop site support by determining the best solutions based on customer-provided details. Maintain support materials by editing, updating, and generating documents for Service Now, JIRA Knowledge Article, and IT Service Desk knowledgebase. Citrix cloud support and administration expertise.

We are looking for L1 IT Support Specialists to deliver front-line POS support and help ensure exceptional customer experiences. Receives positive merchant feedback regarding communication and clarity. Your work directly impacts merchant uptime, support satisfaction, and the overall reliability of o

Offer desktop site support by determining the best solutions based on customer-provided details. Maintain support materials by editing, updating, and generating documents for Service Now, JIRA Knowledge Article, and IT Service Desk knowledgebase. They must be customer-oriented and patient when deali

This role involves creating and executing automated test plans, validating system functionality, and collaborating closely with cross-functional teams in an Agile environment. Familiarity with commercial gas transmission pipeline systems is a plus. Apply, Call, or Visit our website today to get the

We are looking for L1 IT Support Specialists to deliver front-line POS support and help ensure exceptional customer experiences. Diagnose network issues (IP conflicts, offline devices, router/switch connectivity). Ability to prioritize and manage multiple tasks in a fast-paced environment.

Prior writing or editorial experience (content strategist, technical writer, editor, etc. Strong Writing : Clear, concise, and engaging writing to explain decisions or critique responses. Experience in fields like literature, creative writing, history, philosophy, theology, etc.

Commitment to improving QA processes and contributing to team-wide quality initiatives. Familiarity with various testing methodologies, including Regression, Unit, Integration, System, and Blackbox testing. The ideal candidate will have a strong grasp of the software development life cycle (SDLC) an

Prior writing or editorial experience (content strategist, technical writer, editor, etc. Strong Writing : Clear, concise, and engaging writing to explain decisions or critique responses. Earn up to $15 USD/hr and additional rewards based on quality of submission.

The Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. SLAs, data security, renewal clauses, audit rights, and licensing metrics) in collaboration with IT Security, Legal, and Bus

Prior writing or editorial experience (content strategist, technical writer, editor, etc. Strong Writing : Clear, concise, and engaging writing to explain decisions or critique responses. Attention to Detail : Commitment to accuracy and ability to assess technical aspects of model outputs.

Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Bring your energy to the role of Amazon IT Support Technician to diagnose and resolve hardware, software, and network issues for employees. Ensure all safety and qu

Prior writing or editorial experience (content strategist, technical writer, editor, etc. Strong Writing : Clear, concise, and engaging writing to explain decisions or critique responses. Attention to Detail : Commitment to accuracy and ability to assess technical aspects of model outputs.

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Other duties include provide excellent service to customers a