Customer Service Representative (CSR)
1 month ago
Mahatma Gandhi District, Houston
Chase World Travel is a leading travel agency that has been providing exceptional services to our customers for over 10 years. We are committed to delivering personalized and seamless travel experiences to our clients, from booking flights to arranging vacations. Our team is made up of highly skilled individuals who are passionate about the travel industry and dedicated to providing top-notch customer service. We are currently seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the front line of customer support and play a pivotal role in ensuring our clients have a positive and hassle-free travel experience. You will have the opportunity to work in a fast-paced and dynamic environment, where no two days will be the same. Responsibilities:
- Respond to customer inquiries and provide accurate information about our products and services. - Assist customers with booking reservations, making changes to existing reservations, and resolving any issues or concerns. - Provide excellent customer service through various communication channels, including email, phone, and live chat. - Build strong relationships with clients by understanding their needs and preferences. - Collaborate with other departments, such as Sales and Operations, to ensure a smooth and efficient customer experience. - Keep accurate records of customer interactions and transactions. - Stay up-to-date with industry trends and any changes in travel regulations or policies to provide accurate information to customers. - Take ownership of customer complaints and follow through with a resolution in a timely manner. - Provide recommendations and solutions to improve customer satisfaction and retention. - Meet and exceed individual and team performance targets Qualifications: - High school diploma or equivalent; post-secondary education in a related field is an asset. - 1-2 years of experience in customer service, preferably in the travel industry. - Excellent communication skills, both verbal and written. - Strong problem-solving and decision-making skills. - Proficient in using Microsoft Office and customer service software. - Ability to multitask and work in a fast-paced environment. - A positive attitude and a passion for providing exceptional customer service. - Flexibility to work varying shifts, including evenings and weekends. - Fluency in a second language is an asset What We Offer:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and collaborative team environment
- Opportunities for growth and advancement within the company
- Travel perks and discounts
If you are a self-motivated individual with a passion for providing exceptional customer service, we want to hear from you! Join our team at Chase World Travel and help us create unforgettable travel experiences for our clients. Apply now!
