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  • Print Production Account Coordinator - 3rd Shift
    Print Production Account Coordinator - 3rd Shift
    22 days ago
    $21 hourly
    Full-time
    Hauppauge

    We are a rapidly growing printing company with 300 employees looking to add an onsite Print Production Customer Service Representative to our team at our Hauppauge, NY (Suffolk County, Long Island) location. In addition to having experience in the printing industry and wide-ranging knowledge of offset and digital printing, our ideal candidate will also be customer service driven, hands-on, mature, and professional, as well as have availability to work 5 days a week from 10pm – 6am with flexibility to work more hours and/or days if needed. Essential Duties and Responsibilities: • Submit digital or paper proofs per client or management requests., • Communicate with clients via phone and e-mail to discuss new or repeat print orders; review project specifications and assure all are properly accounted., • Accurately translate and communicate client project requirements to facilitate timely production of product., • Monitor progress of jobs throughout production, confer with clients to keep them informed, i.e., proactively discuss any issues that may arise, solicit additional information needed for current jobs and coordinate all changes., • Record and file all orders/request in an organized manner., • Field client questions and concerns in a polite, friendly, tactful manner; respond to inquiries and resolve complaints promptly, ensure proper actions are taken, and when applicable, advise supervisor and collaborate with colleagues, sales, management, and production., • Additional duties as directed by management. Knowledge, Skills, and Abilities Required: • 4+ years solid Offset and Digital Print experience is needed., • Wide Format, Web Printing & Direct Mail knowledge is a plus., • 3+ years of experience in the printing industry or similar environment preferred., • Ability to work onsite at our Hauppauge location full-time is obligatory., • Strong problem-solving and time management skills with the ability to work effectively cross-functionally a must., • Knowledge of print production processes is vital., • Ability to work under pressure and meet tight deadlines and quickly adapt to changing workloads and priorities is crucial., • Capable of prioritizing and managing multiple tasks and meeting deadlines in a fast-paced, dynamic environment., • Proficient with Microsoft Office Suite or related software., • Exceptional customer service, attention to detail, organization, and follow-up skills are vital., • Good reasoning, sound judgement, and ability to work in a team are essential., • Self-motivated with the ability to work independently with minimal supervision is key., • Must be flexible with time, as business needs dictate work hours outside of normal schedule, i.e., come in earlier, work later, work weekends, etc. We offer a competitive benefits package that includes: • Weekly Pay, • Comprehensive Health Benefits (medical, dental, vision, disability, etc.), • Retirement Savings with a Company match, • Paid Holidays and Paid Time Off (PTO) Join our team today and contribute your skills to a thriving production environment where quality meets efficiency!

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  • Technician
    Technician
    2 months ago
    $20–$35 hourly
    Full-time
    Farmingdale

    IT Support Technician – Level 1 United Network Associates, Inc. (UNA) is seeking a motivated Level 1 IT Support Technician to join our technical team in Farmingdale, New York. UNA provides managed IT, cybersecurity, cloud, networking, and technical support services to businesses throughout Long Island and the New York metropolitan area. The Position This is a hands-on technical position for someone who enjoys technology, troubleshooting, working with users, and learning new systems. The Level 1 Technician will be part of our Help Desk and technical support team, providing remote and on-site assistance to our clients while working alongside experienced Level 2 and senior engineers. Responsibilities • Respond to incoming Help Desk tickets and technical support requests, • Troubleshoot Windows desktops and laptops, • Support Microsoft 365, Outlook, Teams, OneDrive, and user accounts, • Perform password resets, MFA setup, and basic account administration, • Troubleshoot printers, scanners, peripherals, and common business applications, • Diagnose basic Internet, Wi-Fi, LAN, VPN, DNS, and connectivity problems, • Install and configure computers, software, and peripherals, • Set up new users, computers, email accounts, and Microsoft 365 services, • Perform basic Active Directory and Entra ID administration, • Assist with endpoint security, antivirus, EDR/MDR, patching, and RMM systems, • Provide remote support and occasional on-site client support, • Document problems, troubleshooting steps, and resolutions, • Escalate more complex problems to Level 2 or senior engineers, • Follow established security and technical procedures What We're Looking For We're looking for someone with a solid foundation in technology who wants to build a career in IT. You don't need to know everything. You do need to be curious, dependable, professional, and willing to learn. Basic knowledge or experience with several of the following is preferred: Windows 10/11 • Microsoft 365 • Outlook • Active Directory • Entra ID • TCP/IP • DNS • DHCP • Wi-Fi • VPN • Networking • PC Hardware • Printers • Remote Support • Endpoint Security The Right Candidate • Enjoys troubleshooting technical problems, • Thinks logically rather than simply following a script, • Is comfortable researching something they don't know, • Communicates clearly and professionally with clients, • Has good organizational and documentation skills, • Understands when an issue should be escalated, • Takes responsibility for following a problem through to resolution, • Has a genuine interest in computers, networking, cloud technology, and cybersecurity, • Wants to learn from more experienced engineers and advance technically Experience Approximately 1–2 years of IT support experience is preferred, although candidates with strong technical skills, education, certifications, internships, or substantial hands-on experience will also be considered. CompTIA A+, Network+, Microsoft, Cisco, or cybersecurity certifications are a plus but are not required. Opportunity for Growth This position is designed to provide exposure to much more than basic desktop support. UNA technicians have opportunities to learn about: Networking • Windows Server • Microsoft 365 • Cloud Services • Cybersecurity • Firewalls • Endpoint Protection • EDR/MDR • Identity Security • Servers • Backup & Recovery • Infrastructure Projects As your skills develop, there are opportunities to advance into Level 2 support and systems, network, cloud, and cybersecurity engineering roles. Location: Farmingdale, NY Position: Full-Time Level: Level 1 IT Support Technician

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