Itil certified jobs in Hoboken, New JerseyCreate job alerts

Immediate long term contract opportunity for Digital Transition and Change Manager with direct client in New York, NY. Background: Internal evaluations highlight fragmentation of ownership, limited clarity on accountability, and the absence of a sustained implementation and operationalization architecture as key constraints on the effectiveness of the organization's Digital Transformation. While systems and platforms have been successfully delivered, the evaluation makes clear that insufficient capacity exists to manage the transition from project-based delivery to stable, user-centric operational services. As digital platforms move into steady-state use, there is a continuous need for coordinated ownership, roadmap management, release planning, dependency management, and performance monitoring. In parallel, effective change management and structured communication are required to ensure that users understand, adopt, and consistently apply new and evolving digital tools in their daily work. This role is therefore required on a continuing basis to provide a single point of accountability for systems and platform lifecycle management, to align technical delivery with operational priorities, and to embed governance, feedback, and learning mechanisms across the Department. By institutionalizing platform ownership, project management discipline, and change management within IMU, this position enables implementation of related evaluation recommendations on governance, adoption, monitoring, and institutional learning. Overview: The Digital Transition and Change Manager will be responsible for end-to-end operationalization of the organization's flagship digital platforms - ensuring their effective rollout, adoption, and sustained use across Headquarters, and field operations. The role will oversee the transition from project-based delivery to stable, user-centric operational services embedded in the organization's workflows. In the longer term, the position will provide a sustained capability within Information Management Unit (IMU) to operationalize future digital solutions and ensure their alignment with the organization's operational priorities. A strong candidate should combine: • Systems thinking (ERP, integrations, data platforms) • Product mindset (roadmaps, user-centric design) • Operational rigor (ITIL, service management) • Adoption focus (training, communication, analytics) Preferred Certifications: • PMP Key duties and responsibilities: • Establish and institutionalize a repeatable model for rollout, adoption, and lifecycle management of new digital solutions across the organization; • Lead coordinated rollout and onboarding of PSP/Personnel Lists, including engagement with focal points, alignment with business owners, and support to ERP/system integrations where applicable; • Act as product and platform owner for selected Data platforms, ensuring alignment with the organization's operational priorities and strategic objectives; • Develop and maintain platform roadmaps, release plans, and dependency tracking across IMU, vendors, and business owners; • Provide day-to-day project management oversight for the division's digital initiatives under IMU’s remit, including planning, coordination, risk tracking, dependency management, and reporting on progress against agreed milestones, timelines, and deliverables. • Lead change management and internal communication activities related to the division's digital platforms, ensuring clear, timely, and consistent messaging to Headquarters and field users on the purpose, benefits, timelines, and user impacts of digital initiatives, and supporting effective adoption of new and enhanced digital solutions. • Define and monitor key performance indicators related to system availability, adoption, delivery efficiency, and user satisfaction; • Establish and operate structured feedback, lessons-learned, and continuous improvement mechanisms; • Coordinate governance processes, including prioritization of enhancements, management of cross-divisional dependencies, and preparation of inputs to decision-making bodies; • Identify and proactively manage risks related to rollout, adoption, and cross-system dependencies, ensuring timely mitigation and escalation where required. Contract Tenure: • Initial 6 month with possibility of extensions, this is a long-term requirement Work Location: • Onsite in New York. TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER About Trigyn: Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify® Employer.

Job Title: IAAS – Virtualization SME Location: Jersey City, NJ Schedule: Hybrid role Duration: Long Term Contract About Vlink- VLink, founded in 2006, is a leading global provider of software engineering services with next-gen technologies and best-in-class talent. Our Headquarters are in the U.S, and we have offices in 7+ countries from North America-Europe to APAC, with expansion plans in the Middle East. With over 1,000 employees working globally, VLink has helped SMBs, and large enterprises achieve their business goals, and gained the trust of Fortune-250 companies. VLink is ‘Great Place to Work? Certified™' and has been a consistent winner as- Best Places to Work in CT. Trust, collaboration, and accountability are the three elements that are at the core of VLink’s work culture. We value our professionals, providing comprehensive benefits and the opportunity for Required Experience & Qualifications • Bachelor's degree in computer science, Information Systems, or a related field (or equivalent professional experience)., • 5-7 years of hands-on experience designing, deploying, and supporting large scale VMware environments (vSphere 8+, NSX T, vSAN)., • Demonstrated experience migrating legacy VMware sites to VMware Cloud Foundation 9 or newer cloud native stacks., • Strong automation background – expert level use of Power CLI, vRealize Automation (vRA), Ansible, Terraform, and PowerShell/Python scripting., • Hands on experience with the Aria Operations suite (formerly vRealize Operations), VRLI, and VRNI for log analytics and network insight., • Solid understanding of enterprise storage (EMC/Isilon, Pure Storage, Dell/NetApp SAN, iSCSI), and how vSAN integrates with these platforms., • Deep networking knowledge – TCP/IP fundamentals, VLANs, routing, and NSX T concepts (micro segmentation, distributed firewalls)., • Experience applying AI ops concepts: predictive monitoring, automated RCA, LLM driven chat ops, and intelligent capacity forecasting., • Proven track record of cost optimization (rights sizing VMs, leveraging spot/ephemeral instances, improving TCO)., • Excellent written and verbal communication; ability to influence senior stakeholders and mentor junior team members., • Strong project management skills focused on outcome-based results (Agile/ITIL preferred). The salary range for this position is [$120k - $130k] per year. Actual compensation may vary based on experience, qualifications, and other factors. Desired Certifications & Skills • VMware Certified Professional – Cloud Management and Automation (VCP CMA), • VMware Certified Advanced Professional – Cloud Foundation (VCAP CF), • ITIL Foundation / Managing Professional., • Experience with Aria Operations and related APIs for custom automation. Core Responsibilities • Platform Architecture & Migration, • Lead the migration to VMware Cloud Foundation 9 (VCF 9), ensuring zero downtime, compliance, and alignment with security baselines., • Design and evolve the integrated VMware stack (vSphere, NSX T, vSAN, Aria Operations, VRLI, VRNI) to meet ultra-low latency and high availability requirements. Automation & AI Enabled Operations • Implement Infrastructure as Code (Ansible, Terraform, PowerCLI) to automate provisioning, patching, and lifecycle management of the virtualization layer., • Deploy agentic AI assistants (LLM powered chat ops) for ticket triage, predictive alerting, and automated root cause analysis within Aria Operations., • Create self-healing playbooks that remediate common performance or capacity events without human intervention., • Performance Monitoring & Capacity Management, • Configure, fine tune, and maintain monitoring thresholds, alarms, and dashboards in Aria Operations, VRLI, and VRNI., • Use AI driven anomaly detection to anticipate capacity bottlenecks and latency spikes before they affect production. Equal Employment Opportunity (EEO) Statement VLink is an equal opportunity employer committed to fostering an inclusive environment where diversity is celebrated. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent upon successful completion of a background check. Applicant information will be handled in accordance with VLink's privacy policy. Thanks & regards, Shipra Gupta

Who we are... Latitude is a growing Service-Disabled Veteran Owned (SDVOSB) Company within the Federal Sector. We have experience in working with various federal clients across multiple different agencies. We believe in adopting and growing a remote work-from-home culture wherever possible to ensure a healthy work-to-life balance. We believe in automating the mundane and investing in our employees helping them grow their careers over time. We strive for innovation and want to develop solutions that we can take pride in and help break through some of the barriers that exist in technology and the government sectors today. What you'll be doing... * Serve as the Release Manager, overseeing the planning, coordination, and execution of releases within the ServiceNow platform to support NIH/HHS initiatives. * Act as a senior ServiceNow technical Subject Matter Expert (SME), providing guidance and expertise on release management processes and best practices. * Develop and maintain release schedules, ensuring alignment with project timelines and organizational priorities. * Collaborate with stakeholders across NIH/HHS to define release requirements, manage dependencies, and mitigate risks. * Ensure the successful deployment of ServiceNow updates, enhancements, and new features, minimizing disruption to operations. * Lead efforts to standardize and optimize release management processes, driving efficiency and consistency across the organization. * Monitor and report on release progress, identifying and resolving issues to ensure timely delivery. * Provide technical leadership and mentorship to teams involved in release activities, fostering a culture of collaboration and excellence. * Develop and maintain documentation related to release management, including plans, schedules, and post-release reports. * Stay current with ServiceNow platform updates, new features, and industry trends to drive innovation and continuous improvement. Must Have... * 5+ years of relevant experience in release management within ServiceNow or similar platforms/environments. * Proven expertise as a senior ServiceNow technical SME, with a deep understanding of platform capabilities, workflows, and integrations. * Strong knowledge of release management processes, tools, and best practices. * Experience managing complex releases in large-scale environments, including planning, coordination, and execution. * Excellent problem-solving and analytical skills, with the ability to identify and resolve issues quickly and effectively. * Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. * Experience working within NIH/HHS environments, with a deep understanding of their processes, policies, and mission. * Ability to develop and maintain detailed documentation, including release plans, schedules, and reports. * Existing Public Trust Clearance or Ability to Obtain an NIH Badge Nice to Have... * ServiceNow certifications, such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD). * Familiarity with ITIL best practices and frameworks. * Experience with Agile or DevOps methodologies. Clearance... * Applicants selected will be subject to a Security Investigation and May need to Meet Requirements for Access to Protected and/or Classified Information Citizenship.. * Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements. Employee Benefits... * Medical, Vision, Dental * Paid Vacation & Sick Time * Paid Federal Holidays * 401k Retirement Plan with 100% Company Matching * Employer Paid Life Insurance * Continued Education Assistance * Employee Assistance Program (EAP) * Commuter Benefits Program * Health Savings Account (HSA) * Caregiver Support Program * Adoption Assistance Program

Job Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: • 12+ years' experience with software development, design, and architecture, • Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred)., • 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions, • 8+ years' experience in Agile practices, building software in an enterprise environment., • ServiceNow Certified Implementation Specialist and Certified Application Developer certifications., • Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules., • Strong expertise in ServiceNow scripting, workflows, and integrations., • Deep enterprise architecture experience, including technical, business, security, and data architecture, • The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results., • Strong capability & ability to drive stakeholder & relationship management with all partners, • ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist., • Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps)., • Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements., • Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: • Proven ability to work cross-functionally with teams to deliver successful projects., • Excellent problem-solving skills and ability to think critically., • Strong written and verbal communication skills and client facing skills., • Strong organizational skills with the ability to multitask and prioritize multiple priorities., • Work independently with minimal direction., • Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.

Posting Type Remote/Hybrid Job Overview The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs. The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers. This role requires prior Relativity experience. Job Description and Requirements Role Responsibilities * Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized * Help guide the resolution of critical customer incidents * Lead technical success plans to ensure customers have a positive and successful experience using Relativity * Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers * In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals * Drive internal service review meetings covering performance, service improvements, quality, and process * Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents * When interacting with our customers, takethe initiative toprovidethe best practiceson theuse ofRelativity * Maintain the flexibility to work other time frames as needed or requested * Commitment to and consistent demonstration of core company values * Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices * Exhibit subject matter expert (SME) knowledge in Relativity * Relativity Certified Administrator required Preferred Qualifications • 7+ years in a technical role directly supporting customers, • Highly-developed written and verbal communication skills, • Ability to work efficiently under pressure, drive projects to completion and meet deadlines., • Ability to manage multiple projects simultaneously and prioritize based on company and team objectives., • Meticulous attention to detail., • Experience working in a SaaS, IaaS and/or Hybrid environments, • Experience with and knowledge of e-discovery industry and products., • ITIL Certification, • Relativity Expert/Master certification Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $100,000 and $150,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Role Overview: If you enjoy configuring and developing for internal business units in ServiceNow and are looking to showcase your ability to translate business needs into technical solutions, then we would like to meet with you! The ServiceNow Administrator is a key member of the Information Technology team, responsible for the day-to-day administration, configuration, and maintenance of the firm's ServiceNow platform. This role plays a critical part in ensuring the platform's reliability, performance, and security, while also providing essential basic engineering support. The administrator will be responsible for managing core ITSM applications, troubleshooting issues, and automating internal business processes. Additionally, they will be involved in light development and customization of the platform to enhance functionality and meet evolving business needs. This position requires a proactive, detail-oriented individual with a strong understanding of the ServiceNow platform, IT Service Management best practices, and a foundational knowledge of application development and scripting. At Cornerstone Research, you will be part of a thriving, 1,000-strong team that spans nine offices, comprises more than 55 nationalities, and leads the industry in its commitment to develop team members across all levels. Inc. Magazine has recognized Cornerstone Research three times as a Best Workplace for its outstanding employee engagement, collaborative culture, and professional growth opportunities. You'll Love It Here If You: * Embrace learning and continuous improvement * Set and strive for a high bar of excellence * Believe that teamwork leads to success: ask us what it means to be #onefirmfirm! * Take pride in always doing your best work, even if it's harder or takes longer * Are passionate about what you do How You'll Help Our Team Succeed: * Perform day-to-day administration and configuration of the ServiceNow platform, including but not limited to, core ITSM applications (Incident, Problem, Change, Service Catalog, and Knowledge Management), HRSD, Application Engine, and CMDB. This includes configuring forms, tables, fields, business rules, client scripts, UI policies, and data imports. * Design, develop, and customize new applications, modules, and functionalities within the ServiceNow platform to meet evolving business needs. * Manage the development and promotion of update sets between environments (e.g., Development, Test, Production) to ensure a controlled and consistent deployment process. * Monitor platform performance and identifies areas for optimization. Implement best practices for scripting, data model design, and system configuration to ensure platform scalability and responsiveness. * Plan, coordinate, and execute system maintenance, patch installations, and version upgrades in a timely and efficient manner, ensuring minimal disruption to business operations. * Provide Tier 2 and Tier 3 support for all ServiceNow-related issues, troubleshooting technical problems, identifying root causes, and implementing effective solutions. * Design, develop, and maintain automated workflows using Flow Designer or legacy workflows, to streamline and optimize internal business processes and improve efficiency. * Develop and maintain reports, dashboards, and performance analytics to monitor platform health, usage, and key performance indicators (KPIs) for management. * Assist in the implementation and maintenance of integrations between ServiceNow and other internal systems or third-party applications using APIs and IntegrationHub. * Create and maintain comprehensive technical documentation, including system configurations, procedures, and training materials. Provide training and guidance to end-users to ensure effective use of the platform. What You'll Need to Be Successful: * 5+ years of relevant experience (at least 3+ as a ServiceNow Administrator); professional services experience preferred. * The desire to take initiative and actively contribute to the team and the firm * The ability to communicate effectively and professionally. * Strong business acumen and the ability to learn the firm's financial and operational functions. * The mindset to provide superior service. * Strong understanding of ITIL frameworks and IT Service Management (ITSM) best practices. * Proficiency in ServiceNow scripting languages. * Experience with relational databases and data management within the ServiceNow platform. * Familiarity with web service integrations. * Excellent problem-solving, communication, and interpersonal skills, with a focus on internal customer service. * Ability to work both independently and as part of a collaborative, cross-functional team, contributing to the firm's overall success. * The ability to commute to our office in Chicago to comply with our hybrid work policy of 2-3 days per week in office. * Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience. * ServiceNow Certified System Administrator (CSA) certification. Cornerstone Research is offering a competitive market base salary for this position. The base salary range represents the low and high end of the salary range for this position in all eligible locations. This range may differ based on your geographic location and cost of living considerations. At Cornerstone Research, we believe compensation is more than just a base salary. We offer a competitive total compensation package that includes an annual performance bonus and comprehensive benefits such as flexible options for healthcare, paid time off, and retirement savings. Relocation assistance is not offered for this position. Boston: $72,000.00 - $92,200.00 Chicago: $68,200.00 - $87,300.00 New York: $73,200.00 - $93,700.00 Washington, DC: $70,700.00 - $90,500.00 We're looking for passionate individuals who share our firm's core values and can bring varied perspectives and experiences to our team. Who We Are: Cornerstone Research provides economic and financial analysis and expert testimony in all phases of commercial litigation and regulatory proceedings. We work with a broad network of testifying experts, including leaders from academia and industry, who are recognized for their depth of knowledge, accomplishments, and research. Our staff consultants contribute expertise in economics, finance, accounting, and marketing, as well as business acumen, familiarity with the litigation process, and a commitment to produce outstanding results. We're looking for passionate individuals who share our firm's core values and can bring varied perspectives and experiences to our team. The firm's uniquely collegial, supportive atmosphere makes Cornerstone Research a great place to work. We invest in our people in a host of ways, from providing meaningful learning and development opportunities to organizing memorable social events. To many, our culture and our people are the most exciting, enriching aspects of a Cornerstone Research career. Equal Employment Opportunity: Cornerstone Research provides Equal Employment Opportunities to all employees and applicants for employment without regard to legally protected categories, such as age, sex, gender, gender identity, race, color, creed/religious belief, medical condition, predisposing genetic characteristics or genetic information or testing, disability, marital status, pregnancy status, military status, veteran status, arrest or conviction record (except where permitted by law), sexual orientation, ethnic background, citizen status, ancestry, national origin, or any other consideration protected by federal, state or local law.

9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence. Learn more about 9th Way Insignia at ___ Application password: Niner Team (Project) Introduction 9th Way Insignia is looking for a highly skilled ServiceNow Developer to design, develop, and implement solutions within the ServiceNow platform for the United States Patent and Trade Office (USPTO). The ideal candidate will have experience configuring and customizing ServiceNow applications, automating workflows, and integrating with third-party systems to enhance business operations. This role requires a strong understanding of IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITASM), and other ServiceNow modules. Professional Level Information: A ServiceNow Developer aligns within 9th way Insignia as an Engineer 2. An Engineer 2 typically plans and directs research or development work on complex projects, along with engaging various parties in design and development. Costs and recommendations of new components may also involve part of the job scope. Performs multiple engineering-related tasks in various assignments within the project and firm. Responsibilities • Design, configure, develop, and implement ServiceNow solutions based on business requirements., • Customize ServiceNow applications, including workflows, UI policies, business rules, client scripts, and ACLs., • Develop and maintain integrations between ServiceNow and other enterprise systems using REST/SOAP APIs., • Implement ServiceNow modules such as ITSM, ITOM, HRSD, SecOps, and CMDB., • Perform system upgrades, patches, and releases in coordination with ServiceNow best practices., • Work closely with Product Owners, Business Analyst, and stakeholders to gather requirements, translate them into technical solutions, and demo completed configurations., • Develop and maintain technical documentation, including system design and configuration guides., • Troubleshoot issues, debug scripts, and provide ongoing support to ensure platform stability., • Follow Agile development methodologies and participate in sprints, standups, and retrospectives., • Stay up-to-date with ServiceNow features, releases, and best practices. Requirements • Education: Bachelor’s degree in computer science, Information Technology, or related field (or 5 years equivalent work experience)., • Experience:, • 3+ years of hands-on experience as a ServiceNow Developer., • Strong expertise in ServiceNow scripting (JavaScript, Glide API, Jelly, AngularJS)., • Experience with ServiceNow integrations using REST/SOAP APIs, MID Server, and OAuth., • Familiarity with ServiceNow Flow Designer, Workflow Editor, and Business Rules., • Knowledge of ITIL processes and how they align with ServiceNow ITSM. Preferred/Desired ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, ITSM Implementation Specialist). Salary Range $108,000 - $131,000 USD 9th Way Insignia’s range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Clearance/Background Investigation Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Benefits Eligible employees will have access to our comprehensive benefits package which includes Medical, Dental, Vision, Voluntary Life Insurance, 401(k), Basic Life A&D, STD, LTD, PTO, Telehealth, paid holidays, FSA, HSA. Additional resources include our Employee Assistance Program (EAP) and Traveling Assistance. Legal We’re an equal employment opportunity employer that empowers our people to fearlessly drive change – no matter their race, color, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, age, marital status, sexual orientation, gender identity, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, or local law.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital seeks a ServiceNow Technical Consultant to join our growing ServiceNow practice area. The ideal candidate will have expertise with the Field Service Management (FSM) module. To be considered for this role, you must be a U.S. citizen and willing and able to subscribe to a Public Trust background. This is a 100% remote opportunity As a ServiceNow Technical Consultant, working remotely, you will be responsible for the successful design, implementation, and ongoing support of ServiceNow solutions that meet our clients' business needs. You will work closely with clients to understand their requirements, provide technical guidance, and ensure the seamless integration and optimization of ServiceNow applications. * Advanced Solution Design and Implementation: • Lead the analysis and translation of business requirements into advanced technical specifications and comprehensive ServiceNow solutions., • Design, configure, develop, and implement complex ServiceNow applications and modules, ensuring optimal performance and user satisfaction. Customization and Integration:, • Perform advanced customization of ServiceNow applications using JavaScript, GlideScript, and other relevant technologies., • Integrate ServiceNow with other enterprise systems and third-party applications using APIs, web services, and other integration methods. Project Leadership:, • Lead and oversee multiple, high-impact ServiceNow implementation projects, ensuring they are delivered on time, within scope, and on budget., • Provide project leadership, including mentoring junior consultants, managing project risks, and ensuring stakeholder alignment and communication. Technical Consulting and Support:, • Act as a technical advisor to clients, offering expert guidance and best practices for leveraging ServiceNow to achieve business goals., • Provide advanced troubleshooting, support, and optimization for existing ServiceNow implementations. Documentation and Standards:, • Create and maintain comprehensive technical documentation, including advanced design specifications, technical guides, and process workflows., • Ensure adherence to technical standards and best practices across all projects., • The employee is required to travel to business and customer locations, locally and/or nationally, up to 20%., • Minimum of 3-5 years of experience working with ServiceNow platform., • Proven experience in designing, developing, and implementing ServiceNow solutions., • Proficiency in JavaScript, HTML, CSS, and other web development technologies., • Strong understanding of ServiceNow architecture and data model., • Experience with ServiceNow integration methods, including REST and SOAP APIs., • Knowledge of ITIL processes and best practices., • Bachelor’s degree in computer science, Information Technology, or a related field., • Certifications:, • ServiceNow Certified System Administrator (CSA) is required., • Additional certifications, such as ServiceNow Certified Implementation Specialist (CIS) or ServiceNow Certified Application Developer (CAD) are highly desirable. Preferred Qualifications:, • Experience with Customer Service Management and CCaaS., • Experience with CTI and IVR integrations., • Experience with Agile/Scrum methodologies., • Familiarity with additional ServiceNow products and modules. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Key Responsibilities: Inventory Management: • Maintain an accurate and up-to-date inventory of IT assets, including hardware, software, printers/scanners, peripherals and mobile phones., • Track the movement, transfer, and disposition of IT assets., • Perform regular physical audits of IT inventory to ensure consistency with the inventory management system., • Work closely with the IT team and procurement department to support the purchasing of new hardware, software, and other IT assets., • Assist with requisitioning, receiving, and verifying the condition of IT items upon delivery., • Ensure that all IT equipment is properly tagged and entered into the asset management system upon receipt., • Mobile phone provisioning., • Coordinate the return, repair, or disposal of obsolete or non-functional IT equipment., • Ensure the timely and secure disposal of IT assets, including data destruction procedures., • Track software licensing and ensure compliance with licensing agreements., • Maintain software inventory and license records for audits and reporting purposes., • Prepare inventory reports for management, including status, utilization, and upcoming needs., • Generate asset management reports for internal audits and compliance purposes., • Collaborate with IT staff and departments heads (where appropriate) to understand upcoming technological needs and assist in planning for new purchases., • Provide support to the IT department by tracking and managing IT resources during technology projects or upgrades., • 2-3 years of experience in inventory control, IT asset management, or a related field., • Strong attention to detail and organizational skills., • Knowledge of IT hardware, software, and systems., • Familiarity with software licensing and compliance., • Proficient in Microsoft Office Suite (Excel, Word, etc.) and inventory management tools., • Strong communication and interpersonal skills., • Ability to work independently and manage multiple tasks effectively., • Certification in IT Asset Management (e.g., Certified IT Asset Manager – CIAM)., • Familiarity with ITIL (Information Technology Infrastructure Library) framework., • Office environment with occasional lifting of equipment up to 10 lbs., • Occasional travel to different locations across all 5 boroughs or vendor sites may be required. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal. Hiring Range: $34.06 - $37.36 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Who we are... Latitude is a growing Service-Disabled Veteran Owned (SDVOSB) Company within the Federal Sector. We have experience in working with various federal clients across multiple different agencies. We believe in adopting and growing a remote work-from-home culture wherever possible to ensure a healthy work-to-life balance. We believe in automating the mundane and investing in our employees helping them grow their careers over time. We strive for innovation and want to develop solutions that we can take pride in and help break through some of the barriers that exist in technology and the government sectors today. What you'll be doing... * Serve as the lead ServiceNow Architect, providing technical leadership and expertise in designing, implementing, and optimizing ServiceNow solutions. * Architect and deliver scalable, high-performing ServiceNow solutions tailored to meet client requirements, with a focus on Human Resources (HR) workflows. * Collaborate with stakeholders to gather and analyze business requirements, translating them into technical designs and implementation plans. * Lead the development and deployment of ServiceNow modules, ensuring alignment with best practices and organizational goals. * Provide guidance and mentorship to development teams, ensuring adherence to architectural standards and quality assurance processes. * Oversee the integration of ServiceNow with other enterprise systems, ensuring seamless data flow and interoperability. * Develop and maintain technical documentation, including architecture diagrams, design specifications, and implementation guides. * Stay current with ServiceNow platform updates, new features, and industry trends to drive innovation and continuous improvement. * Support pre-sales activities by providing technical expertise, solution demonstrations, and effort estimations. Must Have... * Certified Technical Architect (CTA) certification. * Certified Implementation Specialist (CIS) - Human Resources (HR) certification. * 15+ years of experience in IT, with at least 10 years of hands-on experience in ServiceNow architecture, design, and implementation. * Proven expertise in designing and implementing ServiceNow HR Service Delivery (HRSD) solutions. * Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, HRSD, and custom application development. * Experience with ServiceNow integrations using REST, SOAP, and other APIs. * Strong analytical and problem-solving skills, with the ability to design innovative solutions to complex challenges. * Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. * Experience leading technical teams and managing large-scale ServiceNow implementations. * Existing Public Trust Clearance or Ability to Obtain an NIH Badge. Nice to Have... * Advanced certifications in ServiceNow, such as Certified Application Developer (CAD) or additional CIS certifications. * Experience with federal government clients or public sector environments. * Familiarity with ITIL best practices and frameworks. * Experience with Agile or DevOps methodologies. Clearance... * Applicants selected will be subject to a Security Investigation and May need to Meet Requirements for Access to Protected and/or Classified Information Citizenship.. * Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements. Employee Benefits... * Medical, Vision, Dental * Paid Vacation & Sick Time * Paid Federal Holidays * 401k Retirement Plan with 100% Company Matching * Employer Paid Life Insurance * Continued Education Assistance * Employee Assistance Program (EAP) * Commuter Benefits Program * Health Savings Account (HSA) * Caregiver Support Program * Adoption Assistance Program

Required Qualifications PMP Certification (Required) Agile Certification (Required) Certified Scrum Master (CSM) (Required) Proven experience managing large-scale technology programs across multiple domains Preferred Qualifications ITIL Foundation Certification Experience working within complex, hig

Job DescriptionWe are looking for an experienced Senior ServiceNow Product Owner to join our team on a 100% Remote basis. Experience Required: 15+ Years Location: Remote Role Type: Contract Key Responsibilities: • Own and manage the ServiceNow product roadmap, • Collaborate with stakeholders to define business requirements, • Drive platform strategy, enhancements, and integrations, • Lead Agile ceremonies and ensure timely delivery, • Ensure governance, compliance, and best practicesImportant Skills (Must Have):, • Strong expertise in ServiceNow ITSM, ITOM, HRSD, • Hands-on experience with ServiceNow Product Ownership, • Deep understanding of Agile / Scrum methodologies, • Experience with ServiceNow integrations (REST, APIs, MID Server), • Strong knowledge of workflow automation & ServiceNow platform architecture, • Excellent stakeholder management & communication skills, • Experience in enterprise-level ServiceNow implementations, • Ability to define product roadmap & backlog prioritization, • Knowledge of ITIL framework & best practicesCertifications (Preferred):, • ServiceNow Certified System Administrator (CSA), • ServiceNow Certified Implementation Specialist (CIS), • Certified Scrum Product Owner (CSPO), • ITIL Certification Flexible work from home options available.

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Responsibilities: Specific duties include, but are not limited to, the following: • Manage day-to-day operation of HD & DT staff - scheduling, incidentals, provisioning, • Steward Client Services processes - HD, DT, reporting, • Host daily standups - ownership of report and improvements, • Lead service desk service-delivery improvement program - conduct analysis of case traffic and devise responses and improvements, • Coordinate support efforts with complimentary support teams, • Serve as incident management coordinator and lead RCA reporting, • Engage in outreach to constituent teams to gather information used for forecast future service-desk deliverables - continuously seek new ways to anticipate and meet constituent needs - conduct market research and surveys to gather feedback and formulate plans to improve service, • Ownership of tracking system enhancement and evolution, • Guide career growth of the team - recruit new staff and plan career paths for existing staff - create growth opportunities for staff, • Ownership of the client asset tracking practice and system - ensure all equipment is tracked, updated and recovered over the items' lifecycle - maintain inventory of deployable equipment - coordinate ITAD, • Lead 1st level monitoring and communications - build and maintain observability systems to detect and alert and respond as fast as possible, • Coordinate and arbitrate enterprise Change Management - articulate the process, system and adherence, reporting and metrics., • Lead and manage the deployment of new branch locations, including end-user PC rollout and setup., • Manage Active Directory, Intune, Microsoft Teams, and Exchange Online within a Microsoft 365 environment., • Experience and training for leading people and teams, scheduling., • ITIL practitioner., • Comfortable leading meetings., • Analytical skills and experience with process improvement, • Diplomacy and customer service skills, • Incident management skills, comfortable taking lead in pressure situations, • Market research, data analysis, • Experience with business process platforms, understands how to make changes to improve performance, • Experience with recruiting, career planning, staff coaching, • Understanding of purchase order and accounting practices around asset acquisition and tracking - Experience with asset tracking systems, tagging and trend analysis., • Experience with observability systems, understanding of metrics monitoring and alerting, • Experience tracking and reporting on CM events., • Proven capability to manage and govern Active Directory, Intune, Microsoft Teams, and Exchange Online in a Microsoft 365 ecosystem., • Expertise in managing enterprise IT assets, including tracking, lifecycle control, and accountability across the asset lifecycle. Leadership Competencies: • Proven ability to manage change, • Capacity to take calculated risks and innovate, • Experience in setting vision and strategy, • Lead by example and encourage team in developing adaptability, • Successful in communicating effectively, • Prioritizes the development of others, • Thinking that values diversity and difference, • Proven ability to build and maintain relationships at all levels of the organization, • Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work Qualifications and Requirements: • Minimum of ten years of experience in Help Desk or Service Desk management and leadership roles., • Five to ten years of hands-on experience with Microsoft applications, including Active Directory, Intune, Microsoft Teams, and Exchange Online., • Ten years of demonstrated ability to manage organizational change and drive process improvements., • Five years of experience in setting a clear vision and developing effective strategies for IT service delivery., • Relevant certifications (e.g., ITIL, Microsoft Certified, Security, etc..) are highly desirable., • Financial Industry experience preferred., • Five years of experience with asset management platforms.Five years of experience coordinating new branch deployments, including desktop setup Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $93,200-155,790 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job Description Lead ServiceNow Developer My name is Bill Stevens, and I have a new full time Lead ServiceNow Developer opportunity available for a major firm located in Troy Hills, New Jersey and Stamford, Connecticut that could be of interest to you, please review my specification below. The work schedule will be hybrid, three to four days a week onsite in the firms’ offices that is closest to the candidate's residence and either one to two days remote based on a five-day work week. This is NOT a remote role. The ideal candidate should also possess a green card or be of citizenship. No Visa entanglements and no H1-B holding company submittals. The firm is seeking a highly experienced Lead ServiceNow Developer to step into a critical role during a period of team transition. You will serve as the primary technical lead for our ServiceNow environment, taking ownership of a mature instance previously managed by a multi-person team. You will be responsible for stabilizing the platform, reverse-engineering existing logic without immediate access to historical knowledge holders and driving forward-looking development. Responsibilities: Full Stack Ownership: You will work closely with the platform owner and lead administrator to manage the application in its entirety, spanning maintenance, troubleshooting, and new feature development. Diverse Footprint: Our instance is not limited to IT; it includes robust deployments of IRM (GRC) and HRSD, alongside standard ITSM and CMDB structures. Core Responsibilities: Environment Stabilization & Discovery Conduct a rapid assessment of the current state of the instance to understand existing customizations, business rules, and workflows. As needed, be capable of reverse-engineering undocumented configurations and establish a baseline of technical documentation for the new team. As needed, troubleshoot legacy issues and stabilize performance following the team transition. Development & Engineering: Design and develop solutions across the platform, utilizing Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs. Manage and maintain complex API integrations (REST/SOAP) between ServiceNow and third-party enterprise tools. Oversee the health and data integrity of the CMDB. Module Management (ITSM, IRM, HRSD): Maintain and enhance the ITSM suite (Incident, Problem, Change, Request). Provide specialized support for Integrated Risk Management (IRM/GRC) and Human Resources Service Delivery (HRSD) modules. As needed, configure Service Portal widgets and pages to ensure a seamless user experience. Leadership & Mentorship: Act as the Subject Matter Expert (SME) while the organization forms a permanent support structure. Guide and mentor junior developers or administrators joining the newly formed team. Qualifications: Required Technical Skills: 5+ years of hands-on ServiceNow development and administration experience. Proven track record of working independently in complex environments without heavy supervision. Deep expertise in JavaScript, Glide API, HTML, CSS, and Angular/Service Portal. Strong experience with Integration Hub, REST/SOAP APIs, and ETL processes. Demonstrated ability to troubleshoot complex workflows and identify root causes in heavily customized instances. Module Experience: Expert-level knowledge of ITSM and CMDB. High Priority: Functional and technical experience with IRM (Governance, Risk, and Compliance). High Priority: Functional and technical experience with HRSD (HR Service Delivery). Soft Skills: Forensic Mindset: The ability to look at existing code and understand why it was written that way without being able to ask the original author. Resilience: Comfortable working in a fluid environment where processes are being rebuilt. Communication: Ability to translate complex technical findings to non-technical leadership. Preferred Certifications: ServiceNow Certified Application Developer (CAD) Certified Implementation Specialist (CIS) – IRM or HRSD ITIL V3/V4 Foundation The interview process will include an initial phone or virtual interview screening. Please let me know your interest in this position, availability to interview and start for this position along with a copy of your recent resume.

Job Description Excel Sports Management is an industry-leading sports agency representing top-tier talent, blue-chip brands and marquee properties. Our success is rooted in our people, our high character reputation and our commitment to creating a diverse and welcoming workplace. We focus on team chemistry, collaboration, strong relationships, valuable networks, and ambitious ideas to deliver innovative solutions that keep our clients and agency ahead of the curve. Excel Sports Management is an Equal Opportunity Employer (EOE). Position Overview: The Director of Information Technology (IT) drives the technology strategy and operational capabilities for the company. This leader partners closely with the Executive Leadership Team (ELT) to ensure that our technology resources are aligned with business objectives, and will be the primary liaison for managing our critical relationships with Managed Service Provider (MSP). This is a hands-on leadership role for someone who can balance strategy, vendor management, and execution, requiring a unique blend of technical expertise, business acumen, and financial discipline. This role is based in our NY office. Role and Responsibilities • Develop, execute, and own a comprehensive IT strategy and roadmap in partnership with the ELT, providing technology leadership and driving digital transformation initiatives that support business growth., • Develop and manage the annual IT budget (OpEx/CapEx) in collaboration with the CFO, ensuring cost-effective procurement, transparent reporting, and maximum ROI on technology investments., • Oversee all IT operations and infrastructure, ensuring the stability, security, and high availability of networks, servers, cloud environments, and end-user computing., • Manage the lifecycle of core business applications, including selection, implementation, integration, and support, to ensure they meet evolving business needs., • Identify and deploy AI and automation solutions to enhance productivity and decision-making., • Act as the primary liaison for Managed Service Providers (MSPs) and key technology vendors, defining service levels and managing performance, contracts, and negotiations to maximize value and mitigate risk., • Lead the enterprise-wide cybersecurity program alongside the Managed Security Service Providers (MSSPs), including threat management, incident response, security awareness training, and the development of policies to protect company data and assets., • Ensure IT compliance with all legal and regulatory requirements, establish IT governance policies, and manage risk through regular audits and assessments., • Build and lead the in-house IT function, fostering a high-performance, customer-centric culture and effectively communicating technical concepts to all business stakeholders. Professional Qualifications • A minimum of 10-12 years of progressive experience in IT, with at least 3 years in a senior leadership capacity (e.g., IT Manager, Senior IT Manager, Director)., • Demonstrated ability to create and execute a clear strategic vision that supports business objectives, and flex readily when business circumstances change., • Strong leadership skills, with the ability to build relationships and influence all levels within an organization, most importantly at the senior executive level., • Sharp business acumen and extremely comfortable building budgets, managing and negotiating contracts, and fostering cross-functional partnerships., • Experience building collaborative, trusting relationships, and being comfortable working with colleagues across a range of locations and levels of technology expertise., • Proven track record of success within a VC or private equity-backed environment is preferred., • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field is required. Master's degree is a plus., • Relevant professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or ITIL Foundation are highly desirable. The pay range for this position is: $185,000-$215,000 per year. This position is also eligible for benefits and discretionary bonus. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. This position is not eligible for sponsorship. Excel Sports Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation and training.

Job Description Portfolio BI's flagship platforms - PBI Axiom, PBI Vector, and PBI Stratus - empower alternative asset managers to solve complex data challenges across analytics, workflow, governance, and security. Our Stratus practice delivers fully managed IT and cybersecurity services to hedge funds, private equity firms, and other financial services clients who demand enterprise-grade reliability from a team that understands their business. We are seeking a seasoned Sr. System Engineer - Onsite to serve as the primary technical presence at a high-profile financial services client. This is not a traditional support role - you will be the trusted technical lead and day-to-day partner to the client's leadership, owning the reliability, security, and continuous improvement of their entire technology environment. You will bring deep cloud and infrastructure expertise, a strong automation mindset, and the client-facing maturity to translate technical complexity into business outcomes. You will serve as the escalation anchor for all Level 1 and Level 2 issues, partner with our engineering teams on complex initiatives, and ensure the client's environment evolves alongside their business. Requirements • 4 to 8 years of experience in systems engineering, cloud operations, or a closely related role, • Proven track record as a senior technical resource in a dedicated or client-facing environment, ideally within an MSP or financial services firm, • Strong hands-on experience with Microsoft Azure (IaaS, PaaS, hybrid architectures) - Azure Administrator Associate certification preferred, • Deep expertise across the Microsoft 365 ecosystem: Exchange Online, SharePoint, OneDrive, Intune, Entra ID, Teams Calling, • Solid command of cloud networking: VNets, VPNs, load balancing, DNS, NSGs, ExpressRoute, and hybrid connectivity, • Windows Server administration including Active Directory, Group Policy, DNS, DHCP, and DFS, • Scripting and automation proficiency in PowerShell, Python, and Bash - you write code to solve operational problems, not just for documentation, • Hands-on experience with infrastructure-as-code tools: Terraform, ARM templates, or Bicep, • Solid networking fundamentals: LAN/WAN/DMZ architecture, routing, switching, firewalls, DHCP, and DNS, • Experience supporting market data platforms and vendor integrations common in financial services environments (Bloomberg, Refinitiv/LSEG, CapIQ, Advent, or similar), • Prior experience in the alternative investment industry (hedge funds, private equity, asset management), • Microsoft certifications such as Azure Administrator Associate (AZ-104) or Microsoft 365 Certified: Enterprise Administrator Expert, • Experience with cybersecurity tools: Microsoft Defender for Endpoint, Microsoft Sentinel, CrowdStrike, or Darktrace, • Familiarity with Citrix Virtual Apps and Desktops (XenApp) or similar application delivery platforms, • Experience supporting hybrid cloud and on-premises integrations including VMware or Hyper-V environments, • Working knowledge of Linux server administration Client Partnership & Onsite Leadership • Serve as the senior onsite technical lead and trusted advisor to the client's CTO and senior stakeholders, • Build and maintain a strong client relationship grounded in technical credibility, proactive communication, and follow-through, • Translate business requirements into technical solutions, providing guidance on infrastructure decisions, vendor evaluations, and technology roadmap considerations, • Own the day-to-day health, performance, and availability of the client's cloud and hybrid infrastructure, • Provide hands-on support across end-user systems, server infrastructure, networking, storage, identity, and security layers, • Proactively monitor systems using cloud-native and third-party tools, identifying and resolving risks before they affect operations, • Execute and oversee operational activities including patching cycles, backup validation, disaster recovery readiness, and scheduled maintenance, • Serve as the primary escalation point for critical incidents, ensuring timely resolution within defined SLA commitments, • Lead root cause analysis (RCA) efforts and implement durable corrective actions to prevent recurrence, • Drive continuous improvement of incident response processes, runbooks, and escalation paths, • Design and maintain infrastructure-as-code (Terraform, ARM templates, Bicep) to ensure consistent, repeatable deployments, • Develop and enhance automation scripts (PowerShell, Python, Bash) to reduce manual operational overhead and improve reliability, • Support cloud deployments, configuration changes, and infrastructure updates under strict change control procedures, • Enforce security best practices, compliance standards, and patch management policies across all managed environments, • Administer identity and access management (IAM) including Entra ID policy design, conditional access, and privileged access controls, • Ensure proper implementation of logging, monitoring, and audit frameworks using tools such as Microsoft Sentinel, • Maintain high-quality documentation including operational runbooks, and change records This is a full time role with the following employment benefits: • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Short Term & Long Term Disability, • Training & Development, including support for cloud and security certifications

1. Should be W2 employee 2) Should have industry certified external certification like Prince 2, Scrum master, Product Owner, ITIL, or should be willing to complete small UDEMY certification post clearing client round (Cost to be either borne by vendor or candidate as Cognizant won't be able to reimburse) Job Description (Highlighted points are must have) 8+ Years of experience as Senior BA managing IT related projects. Hands on experience on supporting projects related to Institutional payments especially Swift and other industry accepted platforms Must have knowledge and Experience of SWIFT - MT / MX / ISO 15022 related to Treasury, Setts, Recons, payments exp. Swift messages Hands on experience working on conversion from old to new Swift formats. Real time experience on writing, understanding and Interpretation of BRD's and FRD's. Complete understanding of software development life cycle (SDLC) Strong hold in Swift User Interface Working knowledge of SQL. - Good to have Excellent verbal and written communication skills. Very good Co-ordination skills with multiple teams and senior stake holders. Knowledge of Scrum / Agile. Hours : 8:00am to 5:00pm Education : Additional Job Details : Initial start with remote post which Jersey City, NJ / New York, NY

Job Description You’re invited to join our team of enthusiastic young professionals who are working together to create innovative technology solutions for our clients. Winning Strategies ITS () in Newark, NJ is a fast-growing, full-service company providing technology expertise to a wide range of clients. Our services include managed services, Internet hosting, application hosting, website development and desktop support, among others. We manage more than 1000 desktops for small- to medium-size businesses. Our office is located within walking distance from Newark Penn Station, Newark Broad Street Station, Washington Street Light Rail, and NJ transit bus stops. We also cover 50 percent of parking costs at a nearby parking garage. Many lunch options are within walking distance. The office is also near the NJ Performing Arts Center and the Prudential Center. We are looking to immediately hire a Technical Support Level 1. The team provides network and workstation support in a managed services environment for multiple clients domestically and in Europe, Asia and Latin America. Responsibilities: • Installing and configuring computer hardware, software, printers and scanners, • Onboarding and Offboarding Client End-Users, • Imaging of Desktops & Laptops, • Monitoring and maintaining computer systems, • Support Systems Administrator with any projects., • Efficiently work tickets via email and phone calls., • Provide basic level desktop/server support., • Setting up email accounts on Outlook., • Basic printer/scanner setup and troubleshooting, • Malware and virus remediation, • Ensure proper recording, documentation and closure, • Troubleshoot basic laptop hardware issues, • Acts as support for all computer related problems and escalates as necessary. Issues may range from basic application support (Windows, Office, Adobe) to specific application support., • Solving basic networking issues (inability to access network shares, unable to connect to internet)., • Updating hardware inventory information through provided asset management software, • Deploying and maintaining software installations, • Experience with Office 365 and Google G Suite, • Experience with Active Directory & Azure Active Directory, • Experience with Windows 10 Domain Based Environments, • Experience with Troubleshooting VPN Client Connectivity, • Ability to communicate technical information, both verbal and written, to a wide range of end-users, • Strong troubleshooting and critical thinking skills, • Ability to manage multiple support tickets and work independently, • Positive and professional demeanor, • Associates in Information Technology (or related), • A+ and Net+ a plus, • Microsoft Certified Systems Engineer (MCSE) or MCITP a plus

Job Description We are seeking a Desktop Support Technician to join our team! You will resolve computer-related issues for our clients. Desktop Engineer- Field technician- dispatch. Whenever not at a client site bust be in the office and ready to be dispatched for emergencies Must troubleshoot things quickly and efficiently. Must be able to prioritize issues important to least. Act professional in office setting. Responsibilities: • Provide technical assistance with computer hardware and software, • Resolve issues for clients via phone, in person, or electronically, • Recommend hardware and software improvements, • Track customer issues and resolutions, • Knowledge of O365 Applications / Windows 10 & 11, • Networking experience, • AV experience - meeting room technology - Polycom, ClickShare, YeaLink etc, • Digital printing solutions – Printex, • ServiceNow experience, • CompTIA A+ certified (nice to have), • Previous experience in IT, customer service, or other related fields, • Ability to build rapport with clients, • Strong troubleshooting and critical thinking skills

Job Description Our client is an established, privately held, growing, New York-area government contractor. Our client’s focus is in providing Information Technology (IT) Services to city, state and federal government clients. We are currently seeking a skilled IT Cloud Specialist to work in a full-time onsite role on a large scale project at a client location in Manhattan, New York City / Newark, New Jersey. Reporting to the IT Project Manager, the IT Cloud Specialist is responsible for assisting in the design, implementation, management, and support of cloud computing networks utilizing Virtual Desktop Infrastructure (VDI), Azure Virtual Desktop (AVD) and Citrix technologies to ensure a smooth end-user experience, optimal performance, and strong security across the IT infrastructure. The ideal candidate will have relevant technical education / certifications, 5+ years of IT cloud computing experience and strong technical expertise in VDI, Citrix, and AVD. Experience in Construction or Building related organizations is highly desirable. Must be solution and customer-focused with effective communication skills, and demonstrated ability to meet user needs with IT cloud solutions. PRIMARY RESPONSIBILITIES INCLUDE: • Configure, implement, manage, maintain, troubleshoot and support IT cloud solutions within Microsoft Azure and Citrix Cloud., • Configure, install and update cloud software, manage user accounts and monitor networks and system performance., • Assist in designing, deploying, and managing VDI solutions such as Citrix XenDesktop / XenApp or Microsoft AVD., • Manage documentation, contribute to improvement efforts, and automate processes using scripting., • Oversee VDI image management, troubleshoot and resolve issues related to Citrix VDI and AVD, ensuring high availability and disaster recovery, monitoring performance, and collaborating with IT security teams to enforce security policies., • Work closely with Project Management, IT, Engineering and other stakeholders. Ensure that cloud solutions and systems perform properly and that all business requirements are successfully met., • Implement and support new client requirements and customizations., • Consistently engage with clients and stakeholders to maintain relationships and ensure high levels of satisfaction. CANDIDATE REQUIREMENTS INCLUDE: • Bachelor’s Degree in Computer Science, Information Technology, or closely related field. Relevant IT cloud certifications such as Microsoft Azure, AWS Cloud, Google Cloud, CompTIA Cloud+ or Certified Cloud Security Professional (CCSP). Other VDI-related certifications such as VMware VCP-DTM, Citrix CCA-V/CCP-V, or Microsoft AZ-140 a plus., • 5+ years of experience implementing, managing and supporting large scale IT Cloud networks and platforms., • Prior experience in Construction or Building-related organizations is highly desirable., • Experience managing VDI, including Citrix and/or Microsoft AVD. Hands-on experience with Citrix Virtual Apps and Desktops, Citrix ADC, and Citrix Cloud services. Proficiency in Windows Server administration, Active Directory, and networking concepts required. Proficient knowledge of the VDI stack and experience with scripting languages like PowerShell. Familiarity with monitoring tools for Citrix environments (Citrix Director)., • Experience with other virtualization technologies (VMware, Hyper-V), and knowledge of security best practices for virtualization and remote access., • Ability to work in a fast-paced environment and manage multiple tasks simultaneously., • Experience with Project Management principles and practices such as ITIL, Scrum, LEAN, Agile, or DevOps., • Effective problem-solving and relationship-management skills. Prior experience collaborating closely with users, clients, stakeholders and technology suppliers to resolve technical issues., • Excellent verbal, written and interpersonal communication skills with users, clients, team members, technical staff, and management. Able to interface, communicate and maintain effective relationships with team members and all levels of management on an ongoing basis and work as a trusted IT professional., • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for use in communication, analysis & tracking., • Key Competencies: Collaborative Work Style, Customer Service Focused, Problem-Solver, Professional, Resourceful, Results-Focused, Solutions Focused, Self-Motivated, Team-Player., • Must be able to pass a required background check and/or security clearance to work on government projects. TEAM RESPONSIBILITY: Serve as a key member of the client's IT team. Collaborate with internal team members, users, clients and vendor partners. Mentor team members. KEY RELATIONSHIPS / STAKEHOLDERS: • IT Project Manager, • Internal Team Members, Users, Clients and SME's, • Client and Technology Partners RELOCATION ELIGIBILITY: No relocation assistance provided. Local, qualified New York City metro area candidates will be given preference and priority. Qualified candidates willing to self-relocate to the New York City metro area will also be considered. COMPENSATION & BENEFITS INFORMATION: • Base Salary Range: $120,000 - $150,000, commensurate with experience and qualifications, • Benefits Include: Health & Dental Insurance, Paid Time Off, 401-K with match, FSA, Company Paid Training, etc. POSSIBLE COMPARABLE TITLES: • IT Cloud Engineer, • IT Cloud Architect, • IT Cloud Administrator, • IT Cloud Consultant, • DevOps EngineerCompany DescriptionTalent Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries. Visit us at: Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries.\r\n\r\nVisit us at:

ITSM processes within ServiceNow including Incident, Request, Change, Service Level, and Availability Management with emphasis in Availability Management. Minimum: ITIL Foundations Certified - Knowledge of Incident Management processes, Business Continuity, and Data Breach Management. Excellent comm

Job Description We are looking for an experienced Infrastructure Project Manager to manage the organization of key client projects. Infrastructure Project management responsibilities include delivering every project on time within budget and scope. Project managers should have a background in business skills, management, budgeting and analysis. Project managers are skilled at getting the best out of the people and projects that they oversee. They thrive when planning projects and working with project teams. Responsibilities • Coordinate internal resources and third parties/vendors for the flawless execution of projects, • Ensure that all projects are delivered on-time, within the scope and within budget, • Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility, • Ensure resource availability and allocation, • Develop a detailed project plan to track progress, • Use appropriate verification techniques to manage changes in project scope, schedule and costs, • Measure project performance using appropriate systems, tools and techniques, • Report and escalate to management as needed, • Manage the relationship with the client and all stakeholders, • Perform risk management to minimize project risks, • Establish and maintain relationships with third parties/vendors, • Create and maintain comprehensive project documentation Requirements • Excellent client-facing and internal communication skills, • Excellent written and verbal communication skills, • Solid organizational skills including attention to detail and multi-tasking skills, • Strong working knowledge of Microsoft Office, • PMP / PRINCE II certification is a plus, • Minimum of 4 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk., • Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, Network Planning. Specific experience of onshore / offshore model, 3 tier model (offshore, account, customer) experience would be a plus., • Experience in working in a multi-national / multi-cultural environment., • Strong operations management skills (preferably ITIL Certified) with ability to extract, analyses data to drive improvement actions., • Ability to handle / negotiate with customers and/or senior Account personnel. Excellent Documentation, Presentation and communication skills – demonstrated in a work environment., • Must have a depth or breadth of knowledge and experience in five of the nine knowledge areas of Project Management as specialties., • Must also possess the necessary skills, behaviors, and traits to be successful as a project leader or project/Program office manager or change initiative manager., • Working toward professional Project Management certification recommended., • As a manager, provides direction to staff members in meeting established schedules or resolving operational problems., • Independently applies advanced Project Management principles, theories, and concepts, as well as expertise in related disciplines., • Selects appropriately which applicable standards, methods, tools, and applications to use., • Demonstrates analytical and systematic approach to problem solving., • Communicates fluently orally and in writing and can present complex technical information, • Maintains awareness of developing technologies and their application., • Advises, mentors, designs, establishes, evaluates, facilitates, influences, and promotes. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.