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Job Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: • 12+ years' experience with software development, design, and architecture, • Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred)., • 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions, • 8+ years' experience in Agile practices, building software in an enterprise environment., • ServiceNow Certified Implementation Specialist and Certified Application Developer certifications., • Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules., • Strong expertise in ServiceNow scripting, workflows, and integrations., • Deep enterprise architecture experience, including technical, business, security, and data architecture, • The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results., • Strong capability & ability to drive stakeholder & relationship management with all partners, • ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist., • Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps)., • Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements., • Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: • Proven ability to work cross-functionally with teams to deliver successful projects., • Excellent problem-solving skills and ability to think critically., • Strong written and verbal communication skills and client facing skills., • Strong organizational skills with the ability to multitask and prioritize multiple priorities., • Work independently with minimal direction., • Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.

Job DescriptionWe are seeking a seasoned Sr. Systems Engineer - Onsite to serve as the primary technical presence at a high-profile financial services client. This is not a traditional support role - you will be the trusted technical lead and day-to-day partner to the client's leadership, owning the reliability, security, and continuous improvement of their entire technology environment. You will bring deep cloud and infrastructure expertise, a strong automation mindset, and the client-facing maturity to translate technical complexity into business outcomes. You will serve as the escalation anchor for all Level 1 and Level 2 issues, partner with our engineering teams on complex initiatives, and ensure the client's environment evolves alongside their business. Client Partnership & Onsite Leadership: • Serve as the senior onsite technical lead and trusted advisor to the client's CTO and senior stakeholders, • Build and maintain a strong client relationship grounded in technical credibility, proactive communication, and follow-through, • Translate business requirements into technical solutions, providing guidance on infrastructure decisions, vendor evaluations, and technology roadmap considerations, • Represent Portfolio BI's standards and quality of service in every client interaction, • Coordinate with internal engineering and delivery teams to align onsite operations with broader platform initiatives Infrastructure Operations & System Health: • Own the day-to-day health, performance, and availability of the client's cloud and hybrid infrastructure, • Provide hands-on support across end-user systems, server infrastructure, networking, storage, identity, and security layers, • Proactively monitor systems using cloud-native and third-party tools, identifying and resolving risks before they affect operations, • Execute and oversee operational activities, including patching cycles, backup validation, disaster recovery readiness, and scheduled maintenance, • Support and administer the full Microsoft 365 ecosystem, including Exchange Online, SharePoint, OneDrive, Intune, Entra ID, and Teams Calling Incident & Problem Management: • Serve as the primary escalation point for critical incidents, ensuring timely resolution within defined SLA commitments, • Lead root cause analysis (RCA) efforts and implement durable corrective actions to prevent recurrence, • Coordinate with Level 3 engineers and product teams on high-impact or systemic issues, • Drive continuous improvement of incident response processes, runbooks, and escalation paths, • Maintain clear and timely communication with clients during active incidents, providing status updates and post-incident summaries Automation, IaC & Cloud Engineering: • Design and maintain infrastructure-as-code (Terraform, ARM templates, Bicep) to ensure consistent, repeatable deployments, • Develop and enhance automation scripts (PowerShell, Python, Bash) to reduce manual operational overhead and improve reliability, • Contribute to and maintain CI/CD pipelines, supporting controlled deployment of infrastructure changes and configuration updates, • Support cloud deployments, configuration changes, and infrastructure updates under strict change control procedures, • Identify automation opportunities across operational workflows and lead implementation through to production Experience & Technical Skills: • 4 to 8 years of experience in systems engineering, cloud operations, or a closely related role, • Proven track record as a senior technical resource in a dedicated or client-facing environment, ideally within an MSP or financial services firm, • Strong hands-on experience with Microsoft Azure (IaaS, PaaS, hybrid architectures) - Azure Administrator Associate certification preferred, • Deep expertise across the Microsoft 365 ecosystem: Exchange Online, SharePoint, OneDrive, Intune, Entra ID, Teams Calling, • Solid command of cloud networking: VNets, VPNs, load balancing, DNS, NSGs, ExpressRoute, and hybrid connectivity, • Windows Server administration, including Active Directory, Group Policy, DNS, DHCP, and DFS, • Scripting and automation proficiency in PowerShell, Python, and Bash - you write code to solve operational problems, not just for documentation, • Hands-on experience with infrastructure-as-code tools: Terraform, ARM templates, or Bicep, • Working knowledge of CI/CD practices and version control (Git, Azure DevOps, GitHub Actions), • Proficiency with monitoring and observability platforms (Azure Monitor, Datadog, Microsoft Sentinel, or equivalent), • Solid networking fundamentals: LAN/WAN/DMZ architecture, routing, switching, firewalls, DHCP, and DNS, • Experience supporting market data platforms and vendor integrations common in financial services environments (Bloomberg, Refinitiv/LSEG, CapIQ, Advent, or similar), • Excellent client-facing communication skills - able to engage confidently with both technical teams and business leadership Preferred Qualifications:, • Prior experience in the alternative investment industry (hedge funds, private equity, asset management), • Microsoft certifications such as Azure Administrator Associate (AZ-104) or Microsoft 365 Certified: Enterprise Administrator Expert, • Experience with cybersecurity tools: Microsoft Defender for Endpoint, Microsoft Sentinel, CrowdStrike, or Darktrace, • Familiarity with Citrix Virtual Apps and Desktops (XenApp) or similar application delivery platforms, • Exposure to containerization and orchestration: Docker and Kubernetes, • Experience supporting hybrid cloud and on-premises integrations, including VMware or Hyper-V environments, • Working knowledge of Linux server administration, • Familiarity with ITIL practices and ITSM tools such as ServiceNow or Jira Service Management, • Experience with storage and virtualization platforms: Pure Storage, NetApp, EMC, Nimble, or equivalent Core Technology Stack: Category | Technologies Cloud | Microsoft Azure (IaaS/PaaS), Azure Virtual Desktop, ExpressRoute, Entra ID, Azure Policy Productivity | Microsoft 365, Exchange Online, SharePoint, OneDrive, Teams Calling, Intune Servers | Windows Server 2016/2019/2022, Active Directory, VMware ESXi, Hyper-V, Citrix XenApp Networking | Fortinet FortiGate, Palo Alto, Cisco Meraki, VLANs, VPN (SSL/IPsec), SD-WAN (Bigleaf) Cybersecurity | Microsoft Defender, Microsoft Sentinel, CrowdStrike, Mimecast, Horizon AI, MFA/Zero Trust Monitoring | Datadog, PRTG, Azure Monitor, Jira Service Management, PagerDuty

Job Description Excel Sports Management is an industry-leading sports agency representing top-tier talent, blue-chip brands and marquee properties. Our success is rooted in our people, our high character reputation and our commitment to creating a diverse and welcoming workplace. We focus on team chemistry, collaboration, strong relationships, valuable networks, and ambitious ideas to deliver innovative solutions that keep our clients and agency ahead of the curve. Excel Sports Management is an Equal Opportunity Employer (EOE). Position Overview: The Vice President of Information Technology (IT) drives the technology strategy and operational capabilities for the company. This leader partners closely with the Executive Leadership Team (ELT) to ensure that our technology resources are aligned with business objectives, and will be the primary liaison for managing our critical relationships with Managed Service Provider (MSP). This is a hands-on leadership role for someone who can balance strategy, vendor management, and execution, requiring a unique blend of technical expertise, business acumen, and financial discipline. This role is based in our NY office. Role and Responsibilities • Develop, execute, and own a comprehensive IT strategy and roadmap in partnership with the ELT, providing technology leadership and driving digital transformation initiatives that support business growth., • Develop and manage the annual IT budget (OpEx/CapEx) in collaboration with the CFO, ensuring cost-effective procurement, transparent reporting, and maximum ROI on technology investments., • Oversee all IT operations and infrastructure, ensuring the stability, security, and high availability of networks, servers, cloud environments, and end-user computing., • Manage the lifecycle of core business applications, including selection, implementation, integration, and support, to ensure they meet evolving business needs., • Identify and deploy AI and automation solutions to enhance productivity and decision-making., • Act as the primary liaison for Managed Service Providers (MSPs) and key technology vendors, defining service levels and managing performance, contracts, and negotiations to maximize value and mitigate risk., • Lead the enterprise-wide cybersecurity program alongside the Managed Security Service Providers (MSSPs), including threat management, incident response, security awareness training, and the development of policies to protect company data and assets., • Ensure IT compliance with all legal and regulatory requirements, establish IT governance policies, and manage risk through regular audits and assessments., • Build and lead the in-house IT function, fostering a high-performance, customer-centric culture and effectively communicating technical concepts to all business stakeholders. Professional Qualifications • A minimum of 12-14 years of progressive experience in IT, with at least 3 years in a senior leadership capacity (e.g., IT Manager, Senior IT Manager, Director)., • Demonstrated ability to create and execute a clear strategic vision that supports business objectives, and flex readily when business circumstances change., • Strong leadership skills, with the ability to build relationships and influence all levels within an organization, most importantly at the senior executive level., • Sharp business acumen and extremely comfortable building budgets, managing and negotiating contracts, and fostering cross-functional partnerships., • Experience building collaborative, trusting relationships, and being comfortable working with colleagues across a range of locations and levels of technology expertise., • Proven track record of success within a VC or private equity-backed environment is preferred., • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field is required. Master's degree is a plus., • Relevant professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or ITIL Foundation are highly desirable. The pay range for this position is: $250,000-$275,000 per year. This position is also eligible for benefits and discretionary bonus. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. This position is not eligible for sponsorship. Excel Sports Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation and training.

Job Description Network Infrastructure Manager About the job We’re the new terminal at John F. Kennedy International Airport, a bold and exciting project to develop a world class, international terminal that can serve as a global gateway to the New York metropolitan area and the greater United States. The $9+ billion first phase is the largest single asset project financing in US history. The first set of new gates are expected to open in 2026. We will set a new standard for design and service and aspires to obtain a global Top 5 Skytrax rating as one of the finest ten airport terminals in the world. The new terminal will be: • A 23-gate, state-of-the-art, international-only terminal, • Sustainably designed and future focused, • Featuring expansive, naturally lit public spaces, • Cutting edge technology and an array of amenities, • Designed to enhance the customer experience, • Compete with some of the highest-rated airport terminals in the world Who you are: As the Network Infrastructure Manager, you are an accomplished leader with a robust background in network and IT infrastructure management. You possess deep technical expertise in CISCO network infrastructure, including LAN/WAN, VoIP, routers, switches, wireless, ISPs, firewalls, and security devices. You have a proven track record in managing Data Center network operations and overseeing sub-contracted technical resources. Your experience spans both Terminal and Enterprise networks, and you are adept at ensuring the high availability, performance, reliability, scalability, and effectiveness of network and computing systems. What are we looking for: We seek a driven Network Infrastructure Manager who will ensure the delivery of quality and responsive services through ongoing preventative maintenance, assessment, and proactive monitoring. Reporting into the Network Infrastructure Director, you will be responsible for the optimization and management of our network infrastructure, aligning IT strategies with the company's objectives. Your ability to develop and enforce policies, manage ITIL processes, and provide leadership in IT disaster recovery and business continuity planning is crucial. Your skills in collaborating with results-driven teams and managing network security measures are essential for our organization's success. What you will be doing: • Overseeing the management of all network operations, including Terminal and Enterprise networks., • Ensuring operational high availability and effectiveness of network systems, both on-premises and in the cloud., • Developing and shaping a comprehensive IT infrastructure strategy., • Maintaining and ensuring the integrity of our IT infrastructure and fiber backbone., • Implementing, upgrading, and maintaining server and storage systems, and establishing service level agreements., • Delivering network engineering and design support and providing technical expertise., • Coordinate with vendors, contractors, and internal teams for project planning, execution, and documentation., • Updating and managing IT Disaster Recovery and Business Continuity Plans., • Coordinating with the Director of Cyber Security to implement network security measures against cyber threats., • Performing additional tasks as required to support the organization's needs. Skills, Knowledge, and Experience: • Extensive experience in networking, including VPNs, DDI, load balancers, and network security, ideally with Cisco, Palo Alto, F5, and Infoblox and VoIP technologies., • Strong experience with Cisco DNAC, ISE, and network management tools, • A solid foundation in Software Defined Networks such as Cisco SD-Access, AC, and controller-based WLAN, • Cisco Certified Network Professional (CCNP) or equivalent., • Airport/aviation experience is a plus., • Self-driven, critical thinker with strong relationship-building skills., • Ability to work under pressure and focus on customer needs with high emotional intelligence., • Excellent organizational, communication, and computer skills, including proficiency in Jira, SharePoint, and Microsoft Office Suite., • A minimum of 7 years' experience in network infrastructure management, with relevant certifications in Cisco technologies., • Experience supporting VMware, Active Directory, Azure, and M365 Where will you work: Hybrid on-site in Jamaica Queens. As we progress towards its operational phase, your role will transition to the vibrant and dynamic environment of JFK International Airport. What do we offer: • Medical, • Dental, • Vision, • HSA/FSA, • Group Life and Accidental Death and Dismemberment, • Short and Long-Term Disability Insurance, • 401k matching, • Comprehensive online training program, • Discount and Perks through partner programs please send your resume and salary requirements to: rick@ingenium.agency

Job DescriptionWe are looking for an experienced Senior ServiceNow Product Owner to join our team on a 100% Remote basis. Experience Required: 15+ Years Location: Remote Role Type: Contract Key Responsibilities: • Own and manage the ServiceNow product roadmap, • Collaborate with stakeholders to define business requirements, • Drive platform strategy, enhancements, and integrations, • Lead Agile ceremonies and ensure timely delivery, • Ensure governance, compliance, and best practicesImportant Skills (Must Have):, • Strong expertise in ServiceNow ITSM, ITOM, HRSD, • Hands-on experience with ServiceNow Product Ownership, • Deep understanding of Agile / Scrum methodologies, • Experience with ServiceNow integrations (REST, APIs, MID Server), • Strong knowledge of workflow automation & ServiceNow platform architecture, • Excellent stakeholder management & communication skills, • Experience in enterprise-level ServiceNow implementations, • Ability to define product roadmap & backlog prioritization, • Knowledge of ITIL framework & best practicesCertifications (Preferred):, • ServiceNow Certified System Administrator (CSA), • ServiceNow Certified Implementation Specialist (CIS), • Certified Scrum Product Owner (CSPO), • ITIL Certification Flexible work from home options available.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital seeks a ServiceNow Technical Consultant to join our growing ServiceNow practice area. The ideal candidate will have expertise with the Field Service Management (FSM) module. To be considered for this role, you must be a U.S. citizen and willing and able to subscribe to a Public Trust background. This is a 100% remote opportunity As a ServiceNow Technical Consultant, working remotely, you will be responsible for the successful design, implementation, and ongoing support of ServiceNow solutions that meet our clients' business needs. You will work closely with clients to understand their requirements, provide technical guidance, and ensure the seamless integration and optimization of ServiceNow applications. Advanced Solution Design and Implementation: • Lead the analysis and translation of business requirements into advanced technical specifications and comprehensive ServiceNow solutions., • Design, configure, develop, and implement complex ServiceNow applications and modules, ensuring optimal performance and user satisfaction. Customization and Integration:, • Perform advanced customization of ServiceNow applications using JavaScript, GlideScript, and other relevant technologies., • Integrate ServiceNow with other enterprise systems and third-party applications using APIs, web services, and other integration methods. Project Leadership:, • Lead and oversee multiple, high-impact ServiceNow implementation projects, ensuring they are delivered on time, within scope, and on budget., • Provide project leadership, including mentoring junior consultants, managing project risks, and ensuring stakeholder alignment and communication. Technical Consulting and Support:, • Act as a technical advisor to clients, offering expert guidance and best practices for leveraging ServiceNow to achieve business goals., • Provide advanced troubleshooting, support, and optimization for existing ServiceNow implementations. Documentation and Standards:, • Create and maintain comprehensive technical documentation, including advanced design specifications, technical guides, and process workflows., • Ensure adherence to technical standards and best practices across all projects., • The employee is required to travel to business and customer locations, locally and/or nationally, up to 20%., • Minimum of 3-5 years of experience working with ServiceNow platform., • Proven experience in designing, developing, and implementing ServiceNow solutions., • Proficiency in JavaScript, HTML, CSS, and other web development technologies., • Strong understanding of ServiceNow architecture and data model., • Experience with ServiceNow integration methods, including REST and SOAP APIs., • Knowledge of ITIL processes and best practices., • Bachelor’s degree in computer science, Information Technology, or a related field., • Certifications:, • ServiceNow Certified System Administrator (CSA) is required., • Additional certifications, such as ServiceNow Certified Implementation Specialist (CIS) or ServiceNow Certified Application Developer (CAD) are highly desirable. Preferred Qualifications:, • Experience with Customer Service Management and CCaaS., • Experience with CTI and IVR integrations., • Experience with Agile/Scrum methodologies., • Familiarity with additional ServiceNow products and modules., • Knowledge of cloud platforms and technologies. $100,000 - $125,000 a year#LI-JF1Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

REQUIREMENT: ITSM Configuration Manager or Business Analyst or ServiceNow Specialist Austin, Texas (Hybrid)---Locals Only Long Term Contract Need Overall10+Years of experience 3 References from the recent projects is must. Minimum Qualifications: • Minimum 5 years of experience in Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management processes & polices., • Minimum 5 years of experience in Excellent problem-solving and critical thinking skills and strong attention to detail., • Minimum 5 years of experience in supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc., • Minimum 4 years of experience in Performs regular configuration audits to verify their completeness, accuracy, and compliance with the CM plan and system objectives., • Minimum 4 years of experience in Responsible for verifying and auditing the configuration status and assists with configuration verification, to ensure that the CIs are consistent with their specifications and requirements., • 3-5 years of demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards., • ITIL 4 Foundation certification. Specific skills: • ITIL 4 Foundation Certified, • Advanced configuration management expertise, • CMDB platforms like ServiceNow, BMC Helix, Atlassian, • Configuration audits and compliance, • Strong analytical and documentation skills, • Cross-functional coordination with IT operations, infrastructure, and applications teams If you are interested share your updated resume with contact number to this email sivarajan.s@zirlen.com Flexible work from home options available. Zirlen Technologies Inc, A Leading IT Services company, offering a wide array of solutions customized for a range of key verticals and horizontals. From strategy consulting right through to implementing IT solutions for customers, Zirlen addresses the entire IT space. As a diverse end-to-end IT solutions provider, Zirlen offers a range of expertise aimed at helping customers re-engineer and re-invent their businesses to compete successfully in an ever-changing marketplace. Zirlen is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Zirlen collaborates with clients to help them become high-performance businesses and governments.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a highly experienced Senior Site Reliability Engineer – Compute Platforms to design, implement, and support Kubernetes on baremetal and hypervisor platforms in a private cloud environment. This role is responsible for the architecture, design, and standardization of enterprise compute and hypervisor environments spanning bare metal infrastructure, operating systems, hypervisors, private cloud orchestration, and Kubernetes using Infrastructure-as-Code and GitOps practices. This is a deeply technical role requiring expert-level understanding of compute hardware management, Kubernetes, OpenStack, hypervisors and extensive working knowledge on Linux Operating systems. You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications. Key Responsibilities • Lead the architecture and design of enterprise compute and hypervisor platform solutions across hardware, OS, virtualization, cloud orchestration, and container orchestration layers, • Define standards and automation frameworks for bare metal provisioning and lifecycle management, • Design and implement Bare Metal as a Service (BMaaS) capabilities for scalable infrastructure consumption, • Architect and design Kubernetes platforms on bare metal with QoS and Affinity (ArgoCD), • Architect and validate automated deployments of operating systems and hypervisors including Ubuntu and Harvester, • Design and maintain PXE-based provisioning environments leveraging Redfish APIs for large-scale server deployments, • Develop Infrastructure-as-Code using Ansible, Terraform, Helm and Git, with Python/Bash automation., • Implement CI/CD pipelines for infrastructure updates, patching, upgrades, testing, and rollback., • Design automated workflows for server build, firmware lifecycle management, patching, and hardware validation, • Evaluate and standardize enterprise hardware platforms to meet performance, scalability, and reliability requirements, • Produce detailed high-level and low-level design documentation, build guides, and operational handoff materials, • Perform deep troubleshooting across storage, Kubernetes, hypervisors, networking, and Linux systems, • Partner with operations, network, storage, and platform teams to ensure designs are supportable and production-ready, • Participate in on-call escalation support for complex platform-related issues, • Collaborate globally on change management, documentation, and operational best practices Minimum Qualifications • 6+ years of experience in infrastructure engineering, platform engineering, or DevOps with a strong focus on Compute system design, • Proven experience designing and automating bare metal compute environments at scale, • Strong hands-on experience with PXE boot, network-based OS provisioning, and automated server imaging, • Experience implementing or supporting Bare Metal as a Service (BMaaS) platforms, • Practical experience using Redfish APIs for hardware provisioning, power management, and remote lifecycle operations, • Deep expertise with Ubuntu Linux in enterprise environments, • Strong Hands-on experience with KVM hypervisors (Suse Harvester, OpenStack)., • Experience designing and deploying production-grade Kubernetes clusters, • Strong background with enterprise compute hardware platforms, including Cisco UCS, Dell PowerEdge, Supermicro systems & HPE, • Proficiency with Infrastructure as Code tools (e.g., Terraform, Ansible, or similar), • Experience building or supporting CI/CD pipelines for infrastructure and platform automation, • Strong scripting skills in Python, Bash, or similar languages, • Demonstrated ability to produce clear, structured technical design documentation, • Excellent written and verbal communication skills, • Bachelor’s degree in computer science or equivalent professional experience Preferred Qualifications • OpenStack, Ubuntu KVM administration., • BareMetal as a Service (PXE, Redfish)., • Kubernetes on BareMetal, • CIS/NIST security and infrastructure lifecycle management., • ITIL Foundation/advanced certifications in support of ITSM standard methodology., • Background in telco, edge cloud, or large enterprise environments., • Ubuntu Certifications, CNCF Certified Kubernetes Administrator (CKA), Certified Kubernetes Security Specialist (CKS), • Master’s degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered What You’ll Get • A collaborative team that’s deeply invested in infrastructure excellence., • Complex technical challenges that require creative, scalable solutions., • The opportunity to shape a next-generation private cloud platform-built reliability, • Access to the latest tools, frameworks, and upstream project developments Skills and Attributes: • Analytical Thinking & Problem Solving: Demonstrated ability to translate complex, cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions, • Collaboration & Teamwork: Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders, • Mentorship & Leadership: Passionate about knowledge-sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching., • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents., • Generous employee stock purchase plan., • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $82,300 - $228,800 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: _. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

REQUIREMENT: IT Application Support Services - occasional onsite collaboration in Santa Cruz Santa Cruz, California Need Overall 10+Years of experience3 References from the recent projects are must.Required Skills: • Designing, developing, and supporting integration processes to other applications, e.g., Central Square TrakIT, Eden (HR, Finance, Payroll, and Utility Billing), Cashiering Point of Sale, and Hylands OnBase Document Management, etc., • Ad Hoc reporting., • Application configuration to support business needs., • Application enhancements to support business operations or enhancements., • Data cleansing and migration support as needed., • Demonstrated experience in conducting work for government institutions of similar or larger size and scope. Preferred Skills: • Prior work supporting municipal systems (city-level or local government entities), • Familiarity with commercial off-the-shelf (COTS) applications, • Experience in handling multiple systems simultaneously (~80 applications), • Knowledge of project coordination or support delivery in a multi-departmental environment, • Experience working under the direction of Assistant IT Directors or City IT leaders, • Ability to collaborate with both technical teams and non-technical city staff, • Knowledge of regulatory/compliance practices in municipal systems (e.g., secure protocols, user privacy) Specific Skills: • T-SQL and SQL Server support, • Application integration (Eden, TrakIT, OnBase), • Crystal Reports and SSRS reporting, • Application configuration and enhancements, • Data migration and cleansing, • SFTP and Single Sign-On (SSO) familiarity, • Microsoft Teams and Office 365 collaboration, • Experience with BluePrism and TrackIT tools Certifications: • Microsoft Certified: Azure Fundamentals / SQL Server-related certifications (preferred), • ITIL Foundation or similar IT service management certification (preferred), • Certifications in relevant platforms/tools (e.g., Crystal Reports, SSRS, BluePrism), • No specific certifications are strictly required per RFP, but industry-standard credentials are valued If you are interested share your updated resume with contact number to _ This is a remote position. Compensation: $65.00 per hour Zirlen Technologies Inc, A Leading IT Services company, offering a wide array of solutions customized for a range of key verticals and horizontals. From strategy consulting right through to implementing IT solutions for customers, Zirlen addresses the entire IT space. As a diverse end-to-end IT solutions provider, Zirlen offers a range of expertise aimed at helping customers re-engineer and re-invent their businesses to compete successfully in an ever-changing marketplace. Zirlen is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Zirlen collaborates with clients to help them become high-performance businesses and governments.

Job Description You’re invited to join our team of enthusiastic young professionals who are working together to create innovative technology solutions for our clients. Winning Strategies ITS (www.wsits.com) in Newark, NJ is a fast-growing, full-service company providing technology expertise to a wide range of clients. Our services include managed services, Internet hosting, application hosting, website development and desktop support, among others. We manage more than 1000 desktops for small- to medium-size businesses. Our office is located within walking distance from Newark Penn Station, Newark Broad Street Station, Washington Street Light Rail, and NJ transit bus stops. We also cover 50 percent of parking costs at a nearby parking garage. Many lunch options are within walking distance. The office is also near the NJ Performing Arts Center and the Prudential Center. We are looking to immediately hire a Technical Support Level 1. The team provides network and workstation support in a managed services environment for multiple clients domestically and in Europe, Asia and Latin America. Responsibilities: • Installing and configuring computer hardware, software, printers and scanners, • Onboarding and Offboarding Client End-Users, • Imaging of Desktops & Laptops, • Monitoring and maintaining computer systems, • Support Systems Administrator with any projects., • Efficiently work tickets via email and phone calls., • Provide basic level desktop/server support., • Setting up email accounts on Outlook., • Basic printer/scanner setup and troubleshooting, • Malware and virus remediation, • Ensure proper recording, documentation and closure, • Troubleshoot basic laptop hardware issues, • Acts as support for all computer related problems and escalates as necessary. Issues may range from basic application support (Windows, Office, Adobe) to specific application support., • Solving basic networking issues (inability to access network shares, unable to connect to internet)., • Updating hardware inventory information through provided asset management software, • Deploying and maintaining software installations, • Conducting periodic scheduled maintenance on staff laptops Requirements: • Experience with Office 365 and Google G Suite, • Experience with Active Directory & Azure Active Directory, • Experience with Windows 10 Domain Based Environments, • Experience with Troubleshooting VPN Client Connectivity, • Ability to communicate technical information, both verbal and written, to a wide range of end-users, • Strong troubleshooting and critical thinking skills, • Ability to manage multiple support tickets and work independently, • Positive and professional demeanor, • Must pass a background check Education/Certification • Associates in Information Technology (or related), • A+ and Net+ a plus, • Microsoft Certified Systems Engineer (MCSE) or MCITP a plus, • ITIL Foundations certification a plus This position comes with a comprehensive benefits package that includes Medical, Dental, Prescription, Vision, FSA, 401K, paid holidays, vacation and company sponsored Microsoft Training.

Job Description We are seeking a Desktop Support Technician to join our team! You will resolve computer-related issues for our clients. Desktop Engineer- Field technician- dispatch. Whenever not at a client site bust be in the office and ready to be dispatched for emergencies Must troubleshoot things quickly and efficiently. Must be able to prioritize issues important to least. Act professional in office setting. Responsibilities: • Provide technical assistance with computer hardware and software, • Resolve issues for clients via phone, in person, or electronically, • Recommend hardware and software improvements, • Track customer issues and resolutions, • Knowledge of O365 Applications / Windows 10 & 11, • Networking experience, • AV experience - meeting room technology - Polycom, ClickShare, YeaLink etc, • Digital printing solutions – Printex, • ServiceNow experience, • CompTIA A+ certified (nice to have), • ITIL certification (nice to have) Qualifications: • Previous experience in IT, customer service, or other related fields, • Ability to build rapport with clients, • Strong troubleshooting and critical thinking skills, • Positive and professional demeanorCompany DescriptionSister company of Pro4ia Inc. (http://www.pro4ia.com/)Sister company of Pro4ia Inc. (http://www.pro4ia.com/)

Job Description Our client is an established, privately held, growing, New York-area government contractor. Our client’s focus is in providing Information Technology (IT) Services to city, state and federal government clients. We are currently seeking a skilled IT Cloud Specialist to work in a full-time onsite role on a large scale project at a client location in Manhattan, New York City / Newark, New Jersey. Reporting to the IT Project Manager, the IT Cloud Specialist is responsible for assisting in the design, implementation, management, and support of cloud computing networks utilizing Virtual Desktop Infrastructure (VDI), Azure Virtual Desktop (AVD) and Citrix technologies to ensure a smooth end-user experience, optimal performance, and strong security across the IT infrastructure. The ideal candidate will have relevant technical education / certifications, 5+ years of IT cloud computing experience and strong technical expertise in VDI, Citrix, and AVD. Experience in Construction or Building related organizations is highly desirable. Must be solution and customer-focused with effective communication skills, and demonstrated ability to meet user needs with IT cloud solutions. PRIMARY RESPONSIBILITIES INCLUDE: • Configure, implement, manage, maintain, troubleshoot and support IT cloud solutions within Microsoft Azure and Citrix Cloud., • Configure, install and update cloud software, manage user accounts and monitor networks and system performance., • Assist in designing, deploying, and managing VDI solutions such as Citrix XenDesktop / XenApp or Microsoft AVD., • Manage documentation, contribute to improvement efforts, and automate processes using scripting., • Oversee VDI image management, troubleshoot and resolve issues related to Citrix VDI and AVD, ensuring high availability and disaster recovery, monitoring performance, and collaborating with IT security teams to enforce security policies., • Work closely with Project Management, IT, Engineering and other stakeholders. Ensure that cloud solutions and systems perform properly and that all business requirements are successfully met., • Implement and support new client requirements and customizations., • Consistently engage with clients and stakeholders to maintain relationships and ensure high levels of satisfaction. CANDIDATE REQUIREMENTS INCLUDE: • Bachelor’s Degree in Computer Science, Information Technology, or closely related field. Relevant IT cloud certifications such as Microsoft Azure, AWS Cloud, Google Cloud, CompTIA Cloud+ or Certified Cloud Security Professional (CCSP). Other VDI-related certifications such as VMware VCP-DTM, Citrix CCA-V/CCP-V, or Microsoft AZ-140 a plus., • 5+ years of experience implementing, managing and supporting large scale IT Cloud networks and platforms., • Prior experience in Construction or Building-related organizations is highly desirable., • Experience managing VDI, including Citrix and/or Microsoft AVD. Hands-on experience with Citrix Virtual Apps and Desktops, Citrix ADC, and Citrix Cloud services. Proficiency in Windows Server administration, Active Directory, and networking concepts required. Proficient knowledge of the VDI stack and experience with scripting languages like PowerShell. Familiarity with monitoring tools for Citrix environments (Citrix Director)., • Experience with other virtualization technologies (VMware, Hyper-V), and knowledge of security best practices for virtualization and remote access., • Ability to work in a fast-paced environment and manage multiple tasks simultaneously., • Experience with Project Management principles and practices such as ITIL, Scrum, LEAN, Agile, or DevOps., • Effective problem-solving and relationship-management skills. Prior experience collaborating closely with users, clients, stakeholders and technology suppliers to resolve technical issues., • Excellent verbal, written and interpersonal communication skills with users, clients, team members, technical staff, and management. Able to interface, communicate and maintain effective relationships with team members and all levels of management on an ongoing basis and work as a trusted IT professional., • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for use in communication, analysis & tracking., • Key Competencies: Collaborative Work Style, Customer Service Focused, Problem-Solver, Professional, Resourceful, Results-Focused, Solutions Focused, Self-Motivated, Team-Player., • Must be able to pass a required background check and/or security clearance to work on government projects., • Legal authorization to work in the U.S. is required. The company will not sponsor individuals for employment visas for this job at this time. POSITION LOCATION: Onsite-based role in New York, NY / New Jersey. Must be able to commute daily to New York City. TEAM RESPONSIBILITY: Serve as a key member of the client's IT team. Collaborate with internal team members, users, clients and vendor partners. Mentor team members. KEY RELATIONSHIPS / STAKEHOLDERS: • IT Project Manager, • Internal Team Members, Users, Clients and SME's, • Client and Technology Partners RELOCATION ELIGIBILITY: No relocation assistance provided. Local, qualified New York City metro area candidates will be given preference and priority. Qualified candidates willing to self-relocate to the New York City metro area will also be considered. COMPENSATION & BENEFITS INFORMATION: • Base Salary Range: $120,000 - $150,000, commensurate with experience and qualifications, • Benefits Include: Health & Dental Insurance, Paid Time Off, 401-K with match, FSA, Company Paid Training, etc. POSSIBLE COMPARABLE TITLES: • IT Cloud Engineer, • IT Cloud Architect, • IT Cloud Administrator, • IT Cloud Consultant, • DevOps EngineerCompany DescriptionTalent Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries. Visit us at: www.TalentSolutionPartners.comTalent Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries.\r\n\r\nVisit us at: www.TalentSolutionPartners.com

Jobsbridge • Well versed with Windows Azure Platform / MVC, Computing (Web Role, Worker Role), AppFabric Services (ACS, Caching, and Service Bus) and Storage services (table storage, blob storage, Drives) and Scaling, • Good understanding of Azure / MVC development toolkit, other development tools, Deployment and TFS., • Design and development Experience of cloud computing with Microsoft Azure, SQL Azure, Migrating application on Windows Azure., • Strong experience in design principles, Pattern and Practices, Security and data presentation (MVC, MVVM)., • Deep experience across the Microsoft Application Platform, including the Development Platform and Tools, Web, Windows, .NET Framework, SQL Server, SharePoint 2013 Server, and Portal technologies., • A solid understanding of cloud computing, IAAS, PaaS, SaaS and Cloud design patterns., • Experience in developing Cloud based applications thick servers and thin clients and development of web parts and services., • Experience in Windows Azure Technologies (CDN, ACS, Notification services, SQL Azure, Blobs, Traffic Manager)., • Experience in implementing dynamic scalability and reliability in Azure. SKILLS REQUIREMENTS AND RESPONSIBILITIES: • Preferably Windows Azure Certified Professional, • Excellent oral and written communication, presentation, and analytical skills, enabling comprehension and development of complex business and technical issues, topics, and plans., • Unit testing, troubleshooting and deployment to be successful., • Technical writing of design documents, use cases, deployment procedures and migration services., • Design and implement solutions on Windows Azure, • Ensure success in building and migrating applications, software and services on the Azure platform., • Participate in deep architectural discussions with customers to ensure solutions are designed for successful deployment in the cloud., • Experience in Microsoft platform solutions using .NET 4.0, C# and SQL Server, AJAX, JavaScript, XML, LINQ, WCF, Web Services., • Performing on-call duties maybe required. The resource shall possess excellent knowledge of: • Application architectural design experience, • Services Oriented Architecture, • Enterprise Application Patterns Commercial experience in Windows Azure or Amazon AWS are a plus, • Experience with consulting comfortable managing client relationships and project expectations, • Windows PowerShell scripting for the automation of tasks, • Microsoft Active Directory services, Azure AD and integration, Kerberos authentication and SSO., • Service Management tools (ticketing systems)., • Service Management best practices (ITIL). The resource should also have good knowledge of: • Microsoft SQL Server 2008, 2008R2, 2012 and 2014, • Microsoft SharePoint 2013, • Microsoft Office 365 Services, • Windows Operating Systems (Windows Server 2008, 2008R2, 2012, 2012R2)., • The resource should possess Azure migration skills and be familiar with multiple workload management and possess past experience in multiple large workload migration to Windows Azure environment., • Microsoft certifications are highly desirable. Skill : CDN, ACS, Notification services, SQL Azure, Blobs, Traffic Manager

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com. Title : TABLEAU ADMIN Location : Newark, DE Type : Fulltime Permanent Work Status : US Citizen / GC / EAD (GC) Required Skills: • Experience of entire lifecycle (cradle to grave) with Tableau, • Experience with data architecture and data analysis skill sets, • Primary experience with industry BI/Reporting tool - Tableau, • Experience in OBIEE, Spotfire, MicroStrategy, Cognos, Actuate, SAS, SSRS, Informatica, • Expertise in Data Interoperability and Analytics, • Understanding of ITIL Service Management disciplines and practical experience in applying them, • Proven ability to independently champion business intelligence principles with business owners, application owners, data analysts and DBAs, • Certified Business Intelligence Professional (CBIP) accreditation, • Experience supporting financial applications, • Experience with Financial services data All your information will be kept confidential according to EEO guidelines.

The Application Management Services Lead will be responsible for overseeing the application support and management team. This person is the primary point of contact for Evora customers with AMS contracts for incident management. The lead ensures that the customer receives acknowledgement of Evora’s receipt of incident, enhancement request et cetera. It is the responsibility of the lead to assess tickets and assign work to the appropriate resource(s). This role includes managing application performance, ensuring high availability, and delivering effective solutions that meet business needs. The ideal candidate will possess strong communication skills, technical expertise, and a deep understanding of application lifecycle management. • Oversee the delivery of contracted AMS services in accordance with agreed-upon terms., • Assist in the preparation and management of budgets for application support activities., • Lead continuous improvement initiatives to optimize service delivery and enhance customer satisfaction., • Identify opportunities to expand client use of the ServiceNow platform and its capabilities., • Lead and coordinate the international support project team., • Foster a collaborative and innovative team culture., • Monitor and ensure ticket processing adheres to SLA requirements., • Manage incidents, problems, and change requests, ensuring timely resolution and proper documentation., • Collaborate with customers to identify issues and enhancement needs, prioritizing support tasks accordingly., • Lead small enhancement projects, acting as project manager., • Liaise with development teams to coordinate defect fixes, updates, and application enhancements., • Monitor and report on application performance and support KPIs., • Prepare regular status reports for senior management and stakeholders, including resource hours, budget vs. actuals, completed work, and upcoming tasks., • Support customer Change Management procedures and provide documentation for Change Advisory Board (CAB) review., • Communicate team availability (e.g., holidays, PTO) to customers regularly., • Ensure timely completion of team timecards by end of day Friday., • Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent years of experience, • Minimum of 5 years of experience in application management, support, or related roles., • Strong understanding of application lifecycle management and ITIL frameworks., • Familiarity with cloud technologies, databases, and software development methodologies., • Excellent problem-solving and analytical skills., • Strong communication and interpersonal skills., • ITIL, PMP, or relevant application management certifications preferred., • ServiceNow Certified System Administrator (CSA) preferred., • Technical understanding and enjoyment of learning the latest technologies, • High degree of customer orientation, as well as enjoyment of working with customers and colleagues, • Experience in IT Service Delivery/Customer Care Management, • Work from Home, • Training & Development Programs (Learning Credits Available for Certifications), • Competitive Paid Time Off Benefits, • Competitive Salary & Incentive Compensation Program, • Healthcare Plan (Medical, Dental & Vision), • 401(k) with Employer Match, • Annual company trips in the United States and Globally, • High autonomy with the possibility to implement topics holistically and independently

Job Description View All Jobs About the Role Updater is hiring an IT Engineer for our IT team. This role will serve as the first point of contact at the Updater Helpdesk, lead our IT knowledge management program — building documentation for both human readers and the AI assistants our employees rely on every day — and own Tier 2 systems administration across our SaaS stack. The role reports to the Director, IT & Business Process Transformation. This role is well-suited for an IT professional who takes pride in turning a messy troubleshooting session into a clean, reusable document, treats every helpdesk ticket as a relationship rather than a chore, and is genuinely curious about how AI tools can make IT support better — for the employees we serve and for the people doing the work. Key Responsibilities Helpdesk Operations • Serve as the first point of contact for all IT support requests at Updater, triage Freshservice tickets, and resolve Tier 1/2 issues with clear, friendly communication., • Provide white-glove end-user support across macOS and Windows endpoints, Iru (MDM), , Microsoft Intune, Okta SSO, Google Workspace, Slack Enterprise, Zoom, and the Atlassian suite., • Own the day-to-day ticket queue: response and resolution SLAs, accurate categorization, escalation to Tier 3/4 teammates as needed, and clean ticket hygiene to keep the Helpdesk auditable., • Support employee onboarding, offboarding, and hardware lifecycle in coordination with the Senior IT Engineer (Device Management)., • Surface recurring issues and friction points back to the IT team so they can be solved at the root rather than re-resolved one ticket at a time.IT Knowledge Management, • Lead Updater's IT knowledge management program — establishing the standard for how IT documents what it knows and driving adoption across the team., • Take ownership of our Confluence and Helpdesk knowledge bases: runbooks, troubleshooting guides, SaaS administration procedures, onboarding/offboarding playbooks, and end-user-facing help articles., • Author documentation that is structured, consistent, and machine-readable, so that both employees and the AI assistants they use (Claude, ChatGPT, Copilot, Gemini) can reliably retrieve and apply it., • Partner with the Director, IT & Business Process Transformation, on the AI at Updater Confluence space and the AI Education Resource Hub, ensuring that IT-authored content serves as a canonical reference for the company., • Treat every ticket and every system change as a documentation opportunity — capture what was learned, publish it, and reduce the long-tail rate of repeated questions., • Maintain the freshness of existing knowledge by auditing, retiring, and rewriting content continuously as the IT environment evolves. Tier 2 Systems Administration, • Grow into hands-on administration of Updater's SaaS stack, including Okta (group, rule, and policy management), Google Workspace, Slack Enterprise Grid, Atlassian (Jira and Confluence), Zoom, Iru, Microsoft Intune and Freshservice., • Execute routine SaaS administration tasks — provisioning, de-provisioning, license management, permission changes, and lifecycle hygiene — with accuracy and a documentation-first habit., • Support change management and access reviews in partnership with the IT Systems Architect and the Security team, contributing to Updater's ISO 42001 certification posture., • Assist with rollout, configuration, and ongoing administration of new SaaS tools as Updater's environment evolves.RequirementsExperience, • 1–3 years of IT support, helpdesk, or end-user technology experience in a professional environment (internships, MSP, or college IT roles count)., • Working familiarity with end-user support across macOS and Windows., • Hands-on exposure to at least some of: an identity provider (Okta or equivalent), Google Workspace administration, Slack, Atlassian (Jira / Confluence), and an ITSM platform (Freshservice, ServiceNow, Zendesk, or similar)., • Demonstrated ability to write clear technical documentation — work samples, internal wiki contributions, or published help articles., • Comfort using AI assistants (Claude, ChatGPT, Copilot, Gemini, or similar) as part of day-to-day work., • Excellent communication skills, verbal and written, with the ability to translate technical concepts for non-technical audiences., • Familiarity or experience with AI governance frameworks, AI red-teaming, or AI-enabled application development.Technical / Functional Skills, • Hands-on familiarity with macOS and Windows endpoint environments., • Working knowledge of identity management (Okta or equivalent), Google Workspace, Slack Enterprise, Atlassian (Jira and Confluence), and ITSM platforms (Freshservice, ServiceNow, Zendesk, or similar)., • Ability to author structured, machine-readable documentation for both human and AI consumption., • Comfort using AI assistants (Claude, ChatGPT, Copilot, Gemini, or similar) as a standard part of daily workflows., • Bonus: scripting exposure (Bash, Python, PowerShell); compliance exposure (SOC 2, ISO 27001, ISO 42001, NIST); prior ownership of a knowledge base or documentation program., • Relevant certifications a plus: CompTIA A+, Network+, Google Workspace Administrator, Okta Certified Professional, ITIL Foundation, or similar. Ways of Working, • You treat the Helpdesk as the front door of IT, and you want to be the person standing at it. End-user empathy and clear communication come naturally to you across every level of the company., • You are a strong technical writer. You can take a debugging session you just ran and turn it into a document that someone else — or an LLM — can follow without you in the room., • You see AI tools as a working partner, not a threat. You are curious about how to make documentation, runbooks, and IT processes more useful with AI., • You are organized and detail-oriented. Tickets, documentation, and access records all reflect your care for accuracy., • You are a self-starter who prefers to be pointed in a direction and given freedom to figure it out, and you ask questions when you need to., • You are intellectually curious and quick to learn anything., • You want to grow. You are looking for a role that begins at the Helpdesk and stretches into real SaaS administration over time. Compensation This posting is anticipated to remain open until 7/31/2026. The new hire salary range for this position is $80,000 - $100,000 annually. Factors which may affect the starting pay within this range include skills, experience, and other qualifications aligned with Updater's internal leveling guidelines. About Updater Updater is a leading technology platform helping major brands acquire and retain customers at scale. We are on a mission to power millions of complex transactions through intelligent, autonomous systems. By combining deep integrations, real-world data, and purpose-built AI agents, we're transforming fragmented purchasing workflows into seamless, automated experiences – freeing businesses and consumers from operational friction and enabling a new standard of speed, accuracy, and scale. Updater has raised over $450 million from leading investors, including SoftBank Capital, Vista Credit Partners, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors®), and more. For more information, please visit www.updater.com. Updater is proud to be an equal opportunity employer and will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know. Benefits: The Company offers the following benefits for this full-time position, subject to applicable eligibility requirements: • Medical, Dental, and Vision Insurance, • Flexible PTO, • 13 paid company holidays annually, • Updater Stock Options, • 401(k) with employer match, • Wellbeing Subsidy, • One Medical membership, • Virtual on-demand healthcare through Teladoc and Talkspace, • Flexible spending account (FSA), • Health savings account (HSA), • Supplemental Short & Long Term Disability Insurance, • Supplemental Life Insurance, • Paid Parental Leave

Job Description Key Responsibilities: Inventory Management: • Maintain an accurate and up-to-date inventory of IT assets, including hardware, software, printers/scanners, peripherals and mobile phones., • Track the movement, transfer, and disposition of IT assets., • Perform regular physical audits of IT inventory to ensure consistency with the inventory management system., • Document and monitor all IT equipment lifecycle from procurement to disposal. Procurement Support: • Work closely with the IT team and procurement department to support the purchasing of new hardware, software, and other IT assets., • Assist with requisitioning, receiving, and verifying the condition of IT items upon delivery., • Ensure that all IT equipment is properly tagged and entered into the asset management system upon receipt., • Mobile phone provisioning., • Manage Vendor relationships. Asset Lifecycle Management: • Coordinate the return, repair, or disposal of obsolete or non-functional IT equipment., • Ensure the timely and secure disposal of IT assets, including data destruction procedures., • Maintain records of asset warranties, licenses, and maintenance schedules. Software and License Management: • Track software licensing and ensure compliance with licensing agreements., • Maintain software inventory and license records for audits and reporting purposes., • Assist with software deployment and installation as needed. Reporting and Documentation: • Prepare inventory reports for management, including status, utilization, and upcoming needs., • Generate asset management reports for internal audits and compliance purposes., • Document inventory processes and best practices to improve the efficiency and accuracy of IT inventory control. Collaboration & Support: • Collaborate with IT staff and departments heads (where appropriate) to understand upcoming technological needs and assist in planning for new purchases., • Provide support to the IT department by tracking and managing IT resources during technology projects or upgrades., • Assist end-users with IT asset-related inquiries, including hardware assignments and troubleshooting. Qualifications: • Education: Bachelor’s degree in Information Technology, Business Administration, or related field (or equivalent experience). Experience: • 2-3 years of experience in inventory control, IT asset management, or a related field., • Experience working with inventory management software and asset tracking systems. Skills & Competencies: • Strong attention to detail and organizational skills., • Knowledge of IT hardware, software, and systems., • Familiarity with software licensing and compliance., • Proficient in Microsoft Office Suite (Excel, Word, etc.) and inventory management tools., • Strong communication and interpersonal skills., • Ability to work independently and manage multiple tasks effectively., • Problem-solving and analytical thinking capabilities. Preferred Qualifications: • Certification in IT Asset Management (e.g., Certified IT Asset Manager – CIAM)., • Familiarity with ITIL (Information Technology Infrastructure Library) framework., • Experience with inventory management tools such as Zoho Desktop Central and Service Desk, ServiceNow, Asset Panda, Zoho or similar software Working Conditions: • Office environment with occasional lifting of equipment up to 10 lbs., • Occasional travel to different locations across all 5 boroughs or vendor sites may be required., • Must be able to work flexible and non-traditional hours during system upgrades or inventory audits. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $34.06 - $37.36 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Description Job title Help Desk Technician II Classification (Exempt/Non-Exempt) Exempt/Non-Exempt Reports to IT Manager Revision # 1 Company/Description Summary Robertson, Anschutz, Schneid, Crane & Partners, PLLC provides elite legal representation to mortgage servicers in the context of foreclosure and bankruptcy cases. Our offices, home to more than 1000 employees across 20 states, work diligently to ensure our interests are in constant alignment with those of our clients. Visit our website at www.raslegalgroup.com for more insight into our organization and leadership team. Job Summary/Overview We are seeking an experienced IT technician to join our IT Helpdesk team that supports the use of technology in our organization. As an IT Technician at our satellite office, you will play a crucial role in maintaining and supporting the IT infrastructure to ensure seamless operations. This position requires a skilled professional with a minimum of 2 years of experience in IT support. The ideal candidate should have expertise in Active Directory, printer management, hardware and software troubleshooting, IP phone systems, computer imaging, deployment, project management, etc. As employees progress in experience, education, and performance consistency, promotional opportunities may become available. Our firm maintains a collegial work environment that prioritizes internal promotion, training, and professional development. Essential Duties and Responsibilities Active Directory Management: • Create, modify, and delete user accounts., • Manage group policies and security permissions., • Troubleshoot and resolve Active Directory-related issues. Printer Management: • Install, configure, and troubleshoot printers., • Monitor and maintain printer supplies., • Provide user support for printing-related issues. Hardware and Software Troubleshooting: • Diagnose and resolve hardware and software issues., • Perform routine maintenance and updates on computer systems., • Collaborate with the IT team for escalated problem resolution. IP Phone Systems: • Configure and troubleshoot IP phone systems., • Provide user support for telephony-related issues. Computer Imaging and Deployment: • Create and deploy system images for computers., • Manage the deployment process for new computers and upgrades., • Ensure standard configurations and security measures are applied. Project Management: • Participate in IT projects related to system upgrades and improvements., • Collaborate with the IT team to implement new technologies., • Document project progress and outcomes. User Support: • Provide technical support to end-users via various channels (phone, ticketing system, in-person)., • Educate users on IT best practices and procedures., • Address and resolve IT-related service requests. Documentation: • Maintain accurate and up-to-date documentation for IT systems and procedures., • Create user guides and documentation for common issues. Among other IT related tasks Schedule Monday – Friday Full time hours Occasionally weekends or after hours are required (5% - 10%) Other Duties Travel • This position requires traveling to our other satellite offices as needed. (10-15% travel) Qualifications • Minimum of 2 years of experience in IT support., • Proficiency in Active Directory administration., • Experience in managing and troubleshooting printers., • Strong hardware and software troubleshooting skills., • Familiarity with IP phone systems., • Experience in computer imaging and deployment., • Project management skills with the ability to handle multiple tasks simultaneously., • Excellent communication and interpersonal skills. RAS is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace. Education Required Education: A degree in Information Technology or a related field is preferred. Additionally, candidates with one or more of the following certifications will be given preference: • CompTIA A+, • CompTIA Network+, • Microsoft Certified: Modern Desktop Administrator Associate, • Cisco Certified Network Associate (CCNA), • ITIL Foundation, • CompTIA Security+, • Microsoft Certified: Azure Fundamentals (for cloud-based environments) Note: While a degree is preferred, equivalent work experience and relevant certifications will also be considered. This list is not exhaustive, and candidates with other relevant certifications may be considered based on the discretion of the hiring team. This combination of education and certifications is intended to ensure that the candidate has both the theoretical knowledge and practical skills required for the position. Physical functions While performing the duties of this job, the employee is regularly required to sit, talk, type, listen, and use repetitive motion. Tasks may involve extended periods at a keyboard or workstation and involve frequent handling of computer equipment. The employee is frequently required to stand, walk, use hands and fingers to handle and feel. The employee is occasionally required to bend, kneel, crouch, climb stairs, and reach overhead to service hardware and software used by the organization. Occasionally the employee will need to be able to lift and move up to 40 pounds. Work Environment The work environment for this role is generally indoors at a desk in a well-lighted, climate-controlled cubicle or office with moderate noise levels. Travel This position requires traveling to our other satellite offices as needed. (10-15% travel)

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Responsibilities: Specific duties include, but are not limited to, the following: • Manage day-to-day operation of HD & DT staff - scheduling, incidentals, provisioning, • Steward Client Services processes - HD, DT, reporting, • Host daily standups - ownership of report and improvements, • Lead service desk service-delivery improvement program - conduct analysis of case traffic and devise responses and improvements, • Coordinate support efforts with complimentary support teams, • Serve as incident management coordinator and lead RCA reporting, • Engage in outreach to constituent teams to gather information used for forecast future service-desk deliverables - continuously seek new ways to anticipate and meet constituent needs - conduct market research and surveys to gather feedback and formulate plans to improve service, • Ownership of tracking system enhancement and evolution, • Guide career growth of the team - recruit new staff and plan career paths for existing staff - create growth opportunities for staff, • Ownership of the client asset tracking practice and system - ensure all equipment is tracked, updated and recovered over the items' lifecycle - maintain inventory of deployable equipment - coordinate ITAD, • Lead 1st level monitoring and communications - build and maintain observability systems to detect and alert and respond as fast as possible, • Coordinate and arbitrate enterprise Change Management - articulate the process, system and adherence, reporting and metrics., • Lead and manage the deployment of new branch locations, including end-user PC rollout and setup., • Manage Active Directory, Intune, Microsoft Teams, and Exchange Online within a Microsoft 365 environment., • Manage IT asset management, including inventory tracking, lifecycle management, and asset accountability. Competencies: • Experience and training for leading people and teams, scheduling., • ITIL practitioner., • Comfortable leading meetings., • Analytical skills and experience with process improvement, • Diplomacy and customer service skills, • Incident management skills, comfortable taking lead in pressure situations, • Market research, data analysis, • Experience with business process platforms, understands how to make changes to improve performance, • Experience with recruiting, career planning, staff coaching, • Understanding of purchase order and accounting practices around asset acquisition and tracking - Experience with asset tracking systems, tagging and trend analysis., • Experience with observability systems, understanding of metrics monitoring and alerting, • Experience tracking and reporting on CM events., • Proven capability to manage and govern Active Directory, Intune, Microsoft Teams, and Exchange Online in a Microsoft 365 ecosystem., • Expertise in managing enterprise IT assets, including tracking, lifecycle control, and accountability across the asset lifecycle. Leadership Competencies: • Proven ability to manage change, • Capacity to take calculated risks and innovate, • Experience in setting vision and strategy, • Lead by example and encourage team in developing adaptability, • Successful in communicating effectively, • Prioritizes the development of others, • Thinking that values diversity and difference, • Proven ability to build and maintain relationships at all levels of the organization, • Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work Qualifications and Requirements: • Minimum of ten years of experience in Help Desk or Service Desk management and leadership roles., • Five to ten years of hands-on experience with Microsoft applications, including Active Directory, Intune, Microsoft Teams, and Exchange Online., • Ten years of demonstrated ability to manage organizational change and drive process improvements., • Five years of experience in setting a clear vision and developing effective strategies for IT service delivery., • Relevant certifications (e.g., ITIL, Microsoft Certified, Security, etc..) are highly desirable., • Financial Industry experience preferred., • Five years of experience with asset management platforms.Five years of experience coordinating new branch deployments, including desktop setup Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $93,200-155,790 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Who we are... Latitude is a growing Service-Disabled Veteran Owned (SDVOSB) Company within the Federal Sector. We have experience in working with various federal clients across multiple different agencies. We believe in adopting and growing a remote work-from-home culture wherever possible to ensure a healthy work-to-life balance. We believe in automating the mundane and investing in our employees helping them grow their careers over time. We strive for innovation and want to develop solutions that we can take pride in and help break through some of the barriers that exist in technology and the government sectors today. What you'll be doing... Serve as the Release Manager, overseeing the planning, coordination, and execution of releases within the ServiceNow platform to support NIH/HHS initiatives. Act as a senior ServiceNow technical Subject Matter Expert (SME), providing guidance and expertise on release management processes and best practices. Develop and maintain release schedules, ensuring alignment with project timelines and organizational priorities. Collaborate with stakeholders across NIH/HHS to define release requirements, manage dependencies, and mitigate risks. Ensure the successful deployment of ServiceNow updates, enhancements, and new features, minimizing disruption to operations. Lead efforts to standardize and optimize release management processes, driving efficiency and consistency across the organization. Monitor and report on release progress, identifying and resolving issues to ensure timely delivery. Provide technical leadership and mentorship to teams involved in release activities, fostering a culture of collaboration and excellence. Develop and maintain documentation related to release management, including plans, schedules, and post-release reports. Stay current with ServiceNow platform updates, new features, and industry trends to drive innovation and continuous improvement. Must Have... 5+ years of relevant experience in release management within ServiceNow or similar platforms/environments. Proven expertise as a senior ServiceNow technical SME, with a deep understanding of platform capabilities, workflows, and integrations. Strong knowledge of release management processes, tools, and best practices. Experience managing complex releases in large-scale environments, including planning, coordination, and execution. Excellent problem-solving and analytical skills, with the ability to identify and resolve issues quickly and effectively. Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Experience working within NIH/HHS environments, with a deep understanding of their processes, policies, and mission. Ability to develop and maintain detailed documentation, including release plans, schedules, and reports. Existing Public Trust Clearance or Ability to Obtain an NIH Badge Nice to Have... ServiceNow certifications, such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD). Familiarity with ITIL best practices and frameworks. Experience with Agile or DevOps methodologies. Clearance... Applicants selected will be subject to a Security Investigation and May need to Meet Requirements for Access to Protected and/or Classified Information Citizenship.. Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements. Employee Benefits... Medical, Vision, Dental Paid Vacation & Sick Time Paid Federal Holidays 401k Retirement Plan with 100% Company Matching Employer Paid Life Insurance Continued Education Assistance Employee Assistance Program (EAP) Commuter Benefits Program Health Savings Account (HSA) Caregiver Support Program Adoption Assistance Program

Company & Culture: At GT’s Living Foods, we’re more than just a company – we’re a community passionate about creating a healthier, happier world. Over the last 30 years we’ve built a culture of inclusivity and authenticity, where our shared values create an environment that inspires you to do your best while achieving meaningful results. Our mission to transform health and happiness through potent, living foods has established us as the #1 Kombucha brand and a leader in the Health & Wellness space. Requirements: • Minimum of 7–10 years of experience in enterprise data and analytics, with at least 3–5 years leading Power BI and data modeling initiatives., • Bachelor’s Degree: (or equivalent work experience) in Computer Science, Data Analytics, Information Systems, or related field. Job Responsibilities: We are seeking a seasoned Data Architect with deep expertise in Power BI and a passion for AI enablement. This critical role will lead the transformation of raw data into actionable insights, accelerate AI adoption, and support data-driven decision-making across our business. As a key member of the Business Intelligence & Analytics Team, the Data Architect will own the design, development, and governance of our Power BI environment. In addition to hands-on Power BI development, this individual will architect scalable, enterprise-grade reporting solutions, establish best practices, and lead a small team of BI developers and data analysts. The role involves close collaboration with cross-functional teams including IT, Sales, Finance, Marketing, Manufacturing, and Operations to deliver impactful dashboards and analytical tools that drive growth, operational efficiency, and commercial performance. Success in this role requires strong proficiency in enterprise data warehousing, along with expert-level knowledge of data modeling, data integration, visualization, best practices, and cloud-based storage solutions. Primary Accountabilities (35% Plan, 30% Build, 35% Run) Application Management: • Lead the development and optimization of enterprise-grade Power BI solutions, including semantic data models, DAX calculations, and scalable dashboards aligned with business KPIs., • Partner with business leadership and Business Systems Analysts to define analytical needs and ensure the Power BI application strategy supports organizational goals across commercial, supply chain, and finance functions., • Oversee the health and performance of the Power BI platform, ensuring alignment with service level agreements, delivery timelines, and end-user expectations., • Serve as a subject matter expert in Power BI and Microsoft AI capabilities, managing vendor relationships, training business users, and enabling efficient analytics adoption across the enterprise., • Continuously evaluate emerging trends in Power BI, Microsoft Fabric, Azure OpenAI, and data visualization to identify opportunities for innovation and system improvement., • Proactively manage risks related to Power BI platform operations by developing and enforcing data governance, usage policies, and support protocols., • Ensure system uptime, data accuracy, and availability meet or exceed agreed-upon business service levels and compliance standards., • Data Modeling: Collaborative Portfolio Management: • Collaborate closely with Business Systems Analysts and stakeholders to translate business and functional requirements into technical data architecture and visualization solutions., • Champion the adoption of advanced analytics and AI-driven features such as Power BI Copilot, Smart Narratives, and Azure OpenAI integrations to accelerate data-driven decision-making., • Facilitate cross-functional alignment by engaging subject matter experts and business units to evaluate and prioritize reporting and AI use cases that deliver measurable business value., • Lead reporting and analytics initiatives from ideation through execution—including stakeholder interviews, business case development, roadmap planning, technical delivery, and post-implementation optimization., • Design and institutionalize repeatable frameworks for KPI measurement, performance monitoring, and business self-service analytics leveraging certified Power BI datasets., • Provide comprehensive documentation, governance artifacts, and training materials to support scalable, secure, and sustainable adoption of analytics tools and methodologies. Technology and Operational Support: • Partner with IT, Data Engineering, and Infrastructure teams to deliver technically sound, performance stable, and secure Power BI solutions and underlying data pipelines, including Governance that define reporting standards, manage RLS, naming conventions, and promote self-service., • Provide subject matter expertise in data modeling, ETL architecture, semantic layer design, and analytics lifecycle best practices to shape and transform data from D365 F&O and Azure Data Lake into optimized structures for enterprise analytics., • Participate in the selection, evaluation, and renewal of technology partnerships and software agreements related to BI platforms and AI capabilities., • Offer ad hoc troubleshooting support and platform oversight, ensuring tickets are resolved in alignment with SLAs, and user satisfaction remains high., • Monitor and improve operational KPIs for reporting uptime, issue resolution, and data pipeline performance through continuous improvement initiatives. Knowledge, Skills, & Abilities: Experience • Proven experience designing enterprise reporting solutions using Power BI, including semantic models, DAX, and integration with Azure Data Lake and/or Dynamics 365 F&O., • Demonstrated success working cross-functionally with business stakeholders, Business Systems Analysts, and data engineering teams to deliver strategic analytics solutions Key Role Competencies • Strategic Thinking: Develops and articulates a vision for enterprise analytics and AI adoption. Aligns reporting solutions with broader business strategy and adapts to emerging technologies and organizational priorities., • Accountability: Owns deliverables related to reporting architecture, AI enablement, data governance, and platform stability. Sets clear expectations and leads a team toward measurable outcomes., • Performance Leadership: Coaches and mentors, a team of analysts and developers, implements performance standards, and ensures ongoing team growth and delivery excellence., • Navigating Ambiguity: Excels in fast-paced and evolving environments, especially when bridging business needs and technical realities across complex data ecosystems., • Functional/Technical Skills, • Power BI Expertise: Deep proficiency in Power BI development, DAX, Power Query (M), data visualization best practices, and enterprise dataset governance., • AI and Advanced Analytics: Hands-on experience enabling AI features within Power BI (e.g., Copilot, Smart Narratives, Q&A) and exposure to Azure OpenAI, SynapseML, or ML integration pipelines., • Data Integration & Modeling: Strong understanding of Azure Data Lake Gen2, Synapse Analytics, and data modeling for complex domains like make-to-order manufacturing, financials, and supply chain., • Governance & Enablement: Experience implementing data governance, RLS, self-service frameworks, certified datasets, and training programs to support scalable BI adoption., • Project & Portfolio Management: Skilled in managing reporting and AI projects from scoping to delivery. Familiarity with Agile, Scrum, or Kanban methodologies., • Stakeholder Engagement: Strong collaboration skills with functional leaders, analysts, and end-users to translate requirements into technical solutions., • Certifications: (Preferred), • Microsoft Certifications:, • Microsoft Certified: Power BI Data Analyst Associate (PL-300), • Microsoft Certified: Azure Enterprise Data Analyst Associate (DP-500 retired) or Microsoft Certified: Fabric Analytics Engineer Associate (DP-600 current), • Microsoft Certified: Azure Data Fundamentals (DP-900), • Project & IT Management:, • Certified Scrum Product Owner (CSPO), PMP, or Agile Certified Practitioner (ACP), • ITIL v4 Foundation (for service delivery alignment) GT’s Employee Experience (Benefits/Perks): • Health Insurance: Medical, Dental, Vision, and Life Insurance, • 401K with Matching, • Employee Assistance Program, • Discounts on the amazing GT’s product line, • Corporate Discounts with our partners through LifeMart (concert & sporting event tickets, cell phone service, gifts, restaurants, hotels, gyms, childcare, and more!) Job Details: • Work Hours: Monday through Friday, business hours; onsite 4 days (Vernon, CA); remote 1 days; with additional weekend or on-call requirements, • Work Attire: Use good judgment, keeping in mind the nature of their work, their safety and the safety of others, and their need to interact with the public., • Pay Range: $130,000 - $175,000 + Bonus eligible GT's Living Foods, LLC is an Equal Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability or any other basis protected under federal, state or local laws.

About the role As a ServiceNow Senior Solution Architect, you will make an impact by leading the design and delivery of enterprise-scale ServiceNow solutions that solve complex business challenges and align with organizational architecture. You will be a valued member of the delivery team and work collaboratively with business stakeholders, architects, developers, and client leadership to shape platform strategy and ensure scalable, future-ready implementations. In this role, you will: Lead end-to-end solution architecture for ServiceNow implementations, including Service Bridge/Service Exchange and Foundation Data Sync (FDS) integrations Define platform architecture, module scope, and interaction design to ensure cohesive and scalable ServiceNow solutions Provide technical leadership and mentorship to delivery teams, guiding development standards, integration design, and best practices Collaborate with business analysts and process consultants to translate requirements into robust technical solutions Evaluate and recommend integration frameworks, tools, and technologies aligned with enterprise architecture standards Assess risks, dependencies, and value propositions for third-party integrations and platform enhancements Establish governance frameworks, platform management practices, and organizational change management strategies Ensure solutions are scalable, secure, and aligned with long-term business and technology strategy Work model We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What you need to have to be considered 5+ years of experience architecting solutions on the ServiceNow platform Proven experience delivering large-scale ServiceNow implementations (20+ projects preferred) Hands-on expertise with ServiceNow architecture, scripting (JavaScript), and application development Strong experience with Service Bridge/Service Exchange and Foundation Data Sync (FDS) implementations Deep understanding of APIs, web services (REST/SOAP), and integration design patterns ServiceNow certifications such as Certified Master Architect (CMA) or Certified Technical Architect (CTA), and ITSM certification Additional CIS certifications (e.g., ITAM, ITBM, SPM) Bachelor's degree or equivalent experience in Information Technology, Engineering, or related field Familiarity with enterprise architecture frameworks such as ITIL v4, IT4IT, or TOGAF These will help you stand out Experience implementing Workforce Management (WFM) and Time Entry within the ITBM/SPM suite Strong knowledge of front-end and web technologies such as AngularJS, HTML5, CSS, SaSS, and Service Portal widgets Experience with JSON, XML, AJAX, and modern UI frameworks Demonstrated ability to define and implement governance models and organizational change management strategies Strong communication and stakeholder management skills, with the ability to influence senior leaders Salary and Other Compensation: Applicants will be accepted till 07/15/2026 Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future The annual salary for this position will be in the range of $164K - $188K depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and innovative ideas to this role.

Or, 9 years of experience in information technology (IT) project management Scrum Master certification required Experience with Agile technologies and tools Excellent communication skills SAFe Agile Master's degree preferred, a plus ITIL 4 Certified, a plus. As the SR Scrum Master, you should have e

Job Description MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. We are seeking an IT Project Manager to join our Network Operations Team in New York! The IT Project Manager will lead technology initiatives from planning through delivery. In addition, manage cross-functional teams, vendor relationships, and project budgets while ensuring alignment with organizational strategic objectives KEY RESPONSIBILITIES: • Lead end-to-end project management for IT initiatives including infrastructure upgrades, software implementations, and cloud migrations, • Develop and maintain project plans, schedules, budgets, and resource allocations, • Manage project risks, issues, and dependencies using RAID logs and risk registers, • Facilitate Agile ceremonies (sprint planning, standups, retrospectives) for technology teams, • Coordinate across engineering, security, operations, and business stakeholder teams, • Prepare and deliver executive-level status reports, steering committee presentations, and project dashboards, • Manage vendor relationships including SOW negotiation, performance tracking, and invoice approval, • Ensure compliance with PMO governance standards and organizational change management processes, • Track project KPIs and deliver post-implementation reviews with lessons learned, • Mentor junior project coordinators and contribute to PMO process improvement REQUIRED QUALIFICATIONS: • Bachelor's degree in MIS, Business, IT, or related field, • 6+ years of IT project management experience, • PMP certification required, • Demonstrated experience managing projects with budgets exceeding $1M, • Experience with both Agile/Scrum and Waterfall methodologies, • Proficiency with project management tools (MS Project, Jira, Smartsheet), • Strong stakeholder management and executive communication skills PREFERRED QUALIFICATIONS: • CSM (Certified Scrum Master) certification, • Experience with ERP, CRM, or ITSM platform implementations, • ITIL v4 Foundation or higher certification, • Experience managing projects in regulated industries (healthcare, financial services), • Familiarity with ServiceNow PPM or similar portfolio management tools *The salary reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay rate for this position ranges from $105,000 - $140,000. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process. Keywords: #CSM, #IT, #ProjectManager, #NewYork, #NYC, #ITIL, #PlatformIntegrations MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. To learn more about our company visit us at www.mettel.net

Job Description We are looking for an experienced Infrastructure Project Manager to manage the organization of key client projects. Infrastructure Project management responsibilities include delivering every project on time within budget and scope. Project managers should have a background in business skills, management, budgeting and analysis. Project managers are skilled at getting the best out of the people and projects that they oversee. They thrive when planning projects and working with project teams. Responsibilities • Coordinate internal resources and third parties/vendors for the flawless execution of projects, • Ensure that all projects are delivered on-time, within the scope and within budget, • Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility, • Ensure resource availability and allocation, • Develop a detailed project plan to track progress, • Use appropriate verification techniques to manage changes in project scope, schedule and costs, • Measure project performance using appropriate systems, tools and techniques, • Report and escalate to management as needed, • Manage the relationship with the client and all stakeholders, • Perform risk management to minimize project risks, • Establish and maintain relationships with third parties/vendors, • Create and maintain comprehensive project documentation Requirements • Excellent client-facing and internal communication skills, • Excellent written and verbal communication skills, • Solid organizational skills including attention to detail and multi-tasking skills, • Strong working knowledge of Microsoft Office, • PMP / PRINCE II certification is a plus, • Minimum of 4 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk., • Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, Network Planning. Specific experience of onshore / offshore model, 3 tier model (offshore, account, customer) experience would be a plus., • Experience in working in a multi-national / multi-cultural environment., • Strong operations management skills (preferably ITIL Certified) with ability to extract, analyses data to drive improvement actions., • Ability to handle / negotiate with customers and/or senior Account personnel. Excellent Documentation, Presentation and communication skills – demonstrated in a work environment., • Must have a depth or breadth of knowledge and experience in five of the nine knowledge areas of Project Management as specialties., • Must also possess the necessary skills, behaviors, and traits to be successful as a project leader or project/Program office manager or change initiative manager., • Working toward professional Project Management certification recommended., • As a manager, provides direction to staff members in meeting established schedules or resolving operational problems., • Independently applies advanced Project Management principles, theories, and concepts, as well as expertise in related disciplines., • Selects appropriately which applicable standards, methods, tools, and applications to use., • Demonstrates analytical and systematic approach to problem solving., • Communicates fluently orally and in writing and can present complex technical information, • Maintains awareness of developing technologies and their application., • Advises, mentors, designs, establishes, evaluates, facilitates, influences, and promotes. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.