Learning Management System Administrator
3 days ago
Piscataway
Job Title: Educational Technology and Platform Specialist Length: 12–18 Months, extendible convertible W2 Contract Location: Piscataway NJ 5 days a week onsite (1st 2 months) then 3 days hybrid Job Summary: The Educational Technology and Platform Specialist is a role requiring a blend of technical expertise, troubleshooting skills, and learning management system administration. The primary purpose of this position is to provide technical support and perform administrative responsibilities on a learning management platform, as well as support customers and partners. Note: This role does not involve instructional design, curriculum development, or content creation. Responsibilities: • Serve as Learning Management System (LMS) Administrator, providing technical support including researching, diagnosing, and troubleshooting issues., • Collaborate with internal and external teams to implement technical fixes and enhancements., • Stay current with technology trends and recommend improvements for user support and operations., • Write and update user guides and documentation for the LMS., • Upload courses and produce standard/custom reports as needed., • Assist with onboarding new LMS partners and implementations., • Review requirements for LMS enhancements and participate in testing., • Write testing scripts and conduct User Acceptance Testing (UAT)., • Deliver SCORM sales orders and prepare product data for internal systems., • Process reimbursements for LMS licenses., • Support analytics and usage reporting for eLearning products, identifying trends and optimization opportunities., • Gather and review catalog records for eLearning courses using MARC standards and KBART title lists., • Update and enhance catalog records for better discoverability., • Submit and monitor project management tickets (e.g., JIRA)., • Coordinate virtual events/webinars, including registration setup, production support, and marketing collaboration., • Assist with website maintenance, including SEO keyword research, auditing LMS content, and creating/updating support documentation., • Conduct industry research and landscape assessments in adult learning., • Perform other educational technology-related projects as assigned. Qualifications: Education & Experience: • Bachelor’s degree preferred or equivalent experience., • Knowledge of learning management administration, educational technology, and/or technical support preferred. Skills & Requirements: • Strong analytical and creative problem-solving skills., • High comfort level with software and technology., • Excellent customer service and administrative skills., • Attention to detail and ability to manage multiple projects under deadlines., • Proficiency with Microsoft Office and Google Docs., • Excellent oral and written communication skills., • Strong interpersonal skills for working with internal and external stakeholders., • Knowledge of HTML, CSS (a plus)., • Familiarity with JIRA (a plus)., • Exposure to system requirements (a plus).