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  • VP of Operations
    VP of Operations
    5 days ago
    $180000–$200000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. Our mission is to build genuine connections through the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because we love our furry friends, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. About the Role The Vice President of Restaurant Operations is a senior leader responsible for driving operational excellence, scaling performance, and building the infrastructure required for NAYA's next phase of growth. This role partners closely with cross-functional leaders to translate strategy into consistent, high-performing restaurant execution across all markets. This leader will own field operations, market expansion readiness, and the development of a strong, people-first culture that delivers exceptional guest experiences while driving profitable growth. How You'll Make an Impact Operational Strategy & Business Performance • Translate company strategy into clear, executable operational plans across all restaurants and markets, • Drive consistent improvement in key performance metrics: sales, transactions, labor productivity, food cost, and store-level profitability, • Establish and reinforce operating standards that ensure consistency, efficiency, and scalability, • Build systems, routines, and accountability structures that elevate execution across Area Managers and General Managers, • Partner with Finance to manage budgets, forecasts, and performance targets Market Growth & New Market Strategy • Lead operational readiness for new restaurant openings and market expansion, • Develop scalable playbooks for entering and stabilizing new markets, • Partner with Real Estate, Development, and Marketing to ensure successful market launches, • Build regional leadership structures to support multi-market growth (Market Directors, Area Managers), • Identify risks and opportunities in new and existing markets, adjusting strategy accordingly Guest Experience & Brand Execution • Ensure consistent delivery of a high-quality, hospitality-driven guest experience across all locations, • Champion initiatives that enhance speed, accuracy, food quality, and overall guest satisfaction, • Partner with Marketing and Culinary to bring brand and menu initiatives to life in restaurants, • Leverage guest feedback and operational data to continuously improve the experience People & Culture Leadership • Build, develop, and lead a high-performing field organization rooted in NAYA's values, • Create clear expectations, coaching rhythms, and accountability across all levels of operations, • Partner with People & Culture to strengthen hiring, onboarding, training, and retention strategies, • Develop strong leadership pipelines (Shift Leaders → GMs → Area Managers → Market Directors), • Foster a culture of ownership, accountability, and continuous improvement Compliance & NYC Operational Expertise • Ensure full compliance with all local, state, and federal labor laws, with deep expertise in NYC Fair Workweek (FWW) requirements, • Partner with HR and Legal to mitigate risk and uphold best practices across scheduling, pay, and employee relations Who You Are • A strategic restaurant operator who can zoom out to set direction and zoom in to drive execution, • A builder who thrives in growth environments and knows how to scale systems, teams, and performance, • A strong people leader who develops talent and holds teams accountable, • Highly data-driven, with the ability to translate insights into action, • Hands-on, visible, and present in the field What You'll Bring • 10+ years of progressive restaurant operations leadership experience - with significant experience in the fast casual sector, • Current or prior experience as a Vice President or Senior Director of Operations in a multi-unit fast casual restaurant brand, • Proven success leading multi-market operations and supporting new market expansion, • Deep experience operating in New York City , including strong working knowledge of Fair Workweek (FWW) and labor compliance, • Demonstrated ability to drive operational performance and improve unit-level economics, • Experience building and leading high-performing field leadership teams, • Strong cross-functional partnership skills (Finance, HR, Marketing, Culinary, Technology) You will love working at NAYA • Bonus: 20% (50/50 personal/company performance), • Health Insurance: NAYA pays 80% individual medical, • Technology Reimbursement: $60/month, • Paid Time Off: 4 weeks Paid Vacation Time/56 hours sick/safe time, • Paid Holidays: 12 days/year, • Other Optional: Commuter Benefits, FSA, LTD/STD, Employee Assistance, Pet Insurance, • Most Importantly: Free NAYA

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  • Piercer/Stylist
    Piercer/Stylist
    1 month ago
    $18–$22 hourly
    Full-time
    Manhattan, New York

    MUST HAVE PROFESSIONAL EAR PIERCING EXPERIENCE. Doviana is a new-generation jewelry brand launched in New York City. We make affordable everyday fine jewelry for good vibes and redefine personal jewelry decisions. Doviana is part of a growing trend of direct-to-consumer brands selling fine jewelry at affordable prices by cutting out middlemen. We provide our community the opportunity to get their favorite jewelry for a fraction of the price of larger mainstream jewelers. And we provide our Millennial customers, who’s craving for rapid fresh and affordable jewelries. Our goal is to make timeless, top quality, and affordable luxury jewelry that you can wear every day. We always seek to make simple yet stunning pieces for your daily accessory outfits. We have more than 40 years of jewelry making experience which allow us to combine quality and stylish into one platform for all age shoppers. Simplicity achieves marvelous and Doviana achieves eternally. The Role: (must have ear piercing experience) The Piercer/Stylist is responsible for overseeing all aspects of the Doviana Piercing Studio while driving customer service excellence, increasing profitability and fostering an environment of superior store services to Doviana clientele. They maintain excellent knowledge of infection control and sanitization procedures and keep the piercing studio to the highest sanitization standards at all times. Operations: Ensure health and safety standards are maintained by following internal standards, and local guidelines. Ensure excellent cleanliness of the studio, maintenance of sharps and biohazard waste, and physical space requirements are met. Uphold legal compliance in all customer interactions including verifying proper identification, requirements, and waivers. Update Store Manager on all local laws and protocol updates. Maintain strong communication with Store Manager to manage piercing studio product display. Remain knowledgeable on Doviana products and become an expert on the piercing jewelry assortment inclusive of labret sizing, materials, gemstones, and metals. Work with the Store Manager to minimize shrink of piercing inventory through effective communication and compliance with inventory management systems. Communicate with Store Manager to order necessary piercing equipment. Ensure all legislated paperwork and client record keeping is met and maintained at all times. Oversee and manage all aspects of the piercing studio, working closely with the Store Manager. Support a memorable and customized customer service experience. Answer customers questions regarding to merchandise, brands, etc. Help make informed suggestions that affect the service, and productivity. Help contribute to social media content. Clean and organize the showroom/store/piercing studio. Comfortable with technology and facilitate the checkout process through POS. Help contribute to social media content. Qualifications: 1+ years experience with needle piercing. Experience working with threadless 2-piece piercing jewelry. Up to date with First Aid and Blood-borne Pathogens OSHA Certifications. Have or be registrable with local law enforcement (license or permits). Understanding of local market piercing law requirements. Strong knowledge of health and safety protocols surrounding piercing procedures. Excellent communication & customer service skills. Proficient in Shopify, Points of Sales (for checking out). If not, willing to be trained. At least half-year working experience in retail stores. Ability is to work independently and manage multiple tasks. Flexible work schedule and ability to work overtime as needed. The Successful Candidate Will Have: Love and care Doviana and our customers. Love smiling & love your life (Important). Excellent problem solving skills. Pay attention to details. Strong sales records and able to hit sales targets. Ability to multitask and work well under pressure. Always looking for feedback from customers and co-workers. Schedule: Full-time or Part-time (Must be able to work weekends when need) Accommodation / Accessibility: DOVIANA does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application. Job Types: Full-time, Part-time Pay: $18.00 - $22.00 per hour Expected hours: 8 – 40 per week Benefits: Employee discount Flexible schedule Parental leave Professional development assistance Schedule: 4 hour shift 8 hour shift Holidays Weekends as needed Supplemental Pay: Bonus opportunities Commission pay Tips Experience: Ear Piercing: 1 year (Preferred) License/Certification: First Aid Certification (Preferred) Ability to Relocate: New York, NY 10012: Relocate before starting work (Required) Work Location: In person

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  • VP of Operations
    VP of Operations
    7 days ago
    $180000–$200000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. Our mission is to build genuine connections through the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because we love our furry friends, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. About the Role The Vice President of Restaurant Operations is a senior leader responsible for driving operational excellence, scaling performance, and building the infrastructure required for NAYA's next phase of growth. This role partners closely with cross-functional leaders to translate strategy into consistent, high-performing restaurant execution across all markets. This leader will own field operations, market expansion readiness, and the development of a strong, people-first culture that delivers exceptional guest experiences while driving profitable growth. How You'll Make an Impact Operational Strategy & Business Performance • Translate company strategy into clear, executable operational plans across all restaurants and markets, • Drive consistent improvement in key performance metrics: sales, transactions, labor productivity, food cost, and store-level profitability, • Establish and reinforce operating standards that ensure consistency, efficiency, and scalability, • Build systems, routines, and accountability structures that elevate execution across Area Managers and General Managers, • Partner with Finance to manage budgets, forecasts, and performance targets Market Growth & New Market Strategy • Lead operational readiness for new restaurant openings and market expansion, • Develop scalable playbooks for entering and stabilizing new markets, • Partner with Real Estate, Development, and Marketing to ensure successful market launches, • Build regional leadership structures to support multi-market growth (Market Directors, Area Managers), • Identify risks and opportunities in new and existing markets, adjusting strategy accordingly Guest Experience & Brand Execution • Ensure consistent delivery of a high-quality, hospitality-driven guest experience across all locations, • Champion initiatives that enhance speed, accuracy, food quality, and overall guest satisfaction, • Partner with Marketing and Culinary to bring brand and menu initiatives to life in restaurants, • Leverage guest feedback and operational data to continuously improve the experience People & Culture Leadership • Build, develop, and lead a high-performing field organization rooted in NAYA's values, • Create clear expectations, coaching rhythms, and accountability across all levels of operations, • Partner with People & Culture to strengthen hiring, onboarding, training, and retention strategies, • Develop strong leadership pipelines (Shift Leaders → GMs → Area Managers → Market Directors), • Foster a culture of ownership, accountability, and continuous improvement Compliance & NYC Operational Expertise • Ensure full compliance with all local, state, and federal labor laws, with deep expertise in NYC Fair Workweek (FWW) requirements, • Partner with HR and Legal to mitigate risk and uphold best practices across scheduling, pay, and employee relations Who You Are • A strategic restaurant operator who can zoom out to set direction and zoom in to drive execution, • A builder who thrives in growth environments and knows how to scale systems, teams, and performance, • A strong people leader who develops talent and holds teams accountable, • Highly data-driven, with the ability to translate insights into action, • Hands-on, visible, and present in the field What You'll Bring • 10+ years of progressive restaurant operations leadership experience -with significant experience in the fast casual sector, • Current or prior experience as a Vice President or Senior Director of Operations in a multi-unit fast casual restaurant brand, • Proven success leading multi-market operations and supporting new market expansion, • Deep experience operating in New York City , including strong working knowledge of Fair Workweek (FWW) and labor compliance, • Demonstrated ability to drive operational performance and improve unit-level economics, • Experience building and leading high-performing field leadership teams, • Strong cross-functional partnership skills (Finance, HR, Marketing, Culinary, Technology) You will love working at NAYA • Bonus: 20% (50/50 personal/company performance), • Health Insurance: NAYA pays 80% individual medical, • Technology Reimbursement: $60/month, • Paid Time Off: 4 weeks Paid Vacation Time/56 hours sick/safe time, • Paid Holidays: 12 days/year, • Other Optional: Commuter Benefits, FSA, LTD/STD, Employee Assistance, Pet Insurance, • Most Importantly: Free NAYA

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